News Briefs

TTEC will acquire certain citizen experience and smart city assets of Faneuil from ALJ Regional Holdings. (Featured on DestinationCRM.com.)
Posted December 29, 2021

PlanetOne and LiveVox together bring a performance-driven, blended omnichannel contact center solution to more channel partners nationwide.
Posted December 23, 2021

Medallia's partnership with Snappy Gifts helps customers and companies reward customer service agents.
Posted December 23, 2021

PCI Pal is providing secure payment processing solutions for Talkdesk customers.
Posted December 20, 2021

UJET's partnership with Assembled brings workforce management to its contact center customers. (Featured on DestinationCRM.com.)
Posted December 17, 2021

ASAPP partnership brings AI and automation to TaskUs' contact center clients. (Featured on DestinationCRM.com.)
Posted December 17, 2021

8x8 now supports companies with operations in the Philippines, bringing the number of countries supported to 48.
Posted December 16, 2021

eGain has embedded its Knowledge Hub within Five9 Agent Desktop Plus. (Featured on DestinationCRM.com.)
Posted December 13, 2021

SOC 2 certification means Quality Contact Solutions met standards for data security and availability.
Posted December 13, 2021

Bringing Fonative under the Finvi banner enhances the company's communications offerings.
Posted December 10, 2021

Clinc integrates virtual banking assistant into Glia's Digital Customer Service platform.
Posted December 10, 2021

Enhancements to the [24]7.ai Engagement Cloud include new AI capabilities, workflows, and user interfaces.
Posted December 10, 2021

Gnani.ai's speech and natural language processing solutions will become part of transcosmos' contact center offerings. (Featured on SmartCustomerService.com.)
Posted December 09, 2021

HITRUST CSF Certification validates CallMiner meets key regulations for protecting sensitive information.
Posted December 08, 2021

Fin Experiments brings A/B testing to operations and customer service workflows.
Posted December 08, 2021

Five9's Virtual Voiceover helps businesses create life-like conversational artificial intelligence synthesized from human voices. (Featured on SpeechTechMag.com.)
Posted December 07, 2021

Treasure Data Customer Data Platform's integration with Genesys Customer Experience Platform empowers agents with real-time customer insights. (Featured on DestinationCRM.com.)
Posted December 02, 2021

PossibleNOW's DNCSolution is now available to Five9's cloud contact center customers. (Featured on DestinationCRM.com.)
Posted December 02, 2021

8x8 accelerates innovation for its XCaaS platform with the Fuze acquisition for $250 million. (Featured on DestinationCRM.com.)
Posted December 01, 2021

Pindrop's Next Caller VeriCall automatic number identification (ANI) validation and spoof detection solution is now available on Amazon Marketplace. (Featured on DestinationCRM.com.)
Posted December 01, 2021

Atento's Flexible CX is a scalable customer service solution created for startups.
Posted December 01, 2021

The partnership extends the availability of LiveVox's customer engagement solutions to the AppSmart ecosystem. (Featured on DestinationCRM.com.)
Posted November 30, 2021

Atento Xtrabot is an omnichannel solution to automate voice and text customer interactions. (Featured on DestinationCRM.com.)
Posted November 30, 2021

QliqSOFT's Chatbot Marketplace is a curated library of more than 20 healthcare chatbots for standard medical, surgical, and administrative use cases. (Featured on DestinationCRM.com.)
Posted November 30, 2021

NLX's Voice Insights for Amazon Connect provides AI-based analysis of calls through AWS's contact center systems.
Posted November 23, 2021

First Orion and NICE CXone are teaming up to offer branded calling solutions and call authentication. (Featured on DestinationCRM.com.)
Posted November 23, 2021

NICE's AI-powered CXone is now integrated Google Cloud's CCAI applications to make human agents, voice bots, and chatbots more effective.
Posted November 18, 2021

Ada has enhanced its customer service technology with support for additional languages, deployment options, and A/B testing. (Featured on SpeechTechMag.com)
Posted November 18, 2021

Replicant's updated conversational AI platform helps contact center managers analyze data, uncover insights, and inspire action, all from a single dashboard.
Posted November 17, 2021

Verint's Real-time Agent Assist is the latest enhancement to the Customer Engagement Cloud Platform. (Featured on DestinationCRM.com.)
Posted November 17, 2021

TheLoops' intelligent support operations platform contextualizes product, operational, and customer data for support operations.
Posted November 17, 2021

EasyLine's new mobile app facilitates customer calls and texts on one platform, with added marketing features.
Posted November 17, 2021

Ytel UCaaS delivers a unified experience across UCaaS, CCaaS, and CPaaS.
Posted November 17, 2021

Global Industry Analysts has strengthened its projections for the IVR market from a previous CAGR of 5.6 percent to 7.9 percent. (Featured on SpeechTechMag.com.)
Posted November 16, 2021

Thanks to advances like AI and natural language processing, speech analytics technology is expected to see strong growth over the next few years, according to IMARC Group research. (Featured on SpeechTechMag.com.)
Posted November 16, 2021

Afiniti's Enterprise Behavioral Pairing within Genesys Multicloud CX will help companies match customers with the best agents to handle their requests. (Featured on DestinationCRM.com.)
Posted November 16, 2021

With its CallVerso acquisition, AudioCodes adds conversational AI for contact centers. (Featured on SpeechTechMag.com.)
Posted November 15, 2021

Genesys brings the Genesys Multicloud CX solution to Google Cloud and deepens its integration with Google Cloud Contact Center AI, BigQuery, and Kubernetes Engine.
Posted November 15, 2021

Kustomer's new features enable businesses to communicate proactively and deliver more personalized customer experiences across additional channels.
Posted November 10, 2021

With its Patch acquisition, CleverTap is expanding its in-app calling capabilities.
Posted November 10, 2021

The Insight Partners expects the global cloud communications platform market to grow at 25.3 percent per year for the next seven years.
Posted November 10, 2021

Nimble Workflows automates contact management functions across departments, including customer service. (Featured on DestinationCRM.com.)
Posted November 09, 2021

Marchex Anywhere expands access to CPaaS, UCaaS and CCaaS platforms for Marchex Conversation Intelligence. (Featured on DestinationCRM.com.)
Posted November 09, 2021

Yellow.ai's Inbox is an omnichannel customer support helpdesk that unifies customer contacts. (Featured on DestinationCRM.com.)
Posted November 09, 2021

Oracle Cloud Infrastructure (OCI) AI services help developers and data scientists apply AI to enterprise scenarios, including contact center interactions. (Featured on DestinationCRM.com.)
Posted November 05, 2021

Embedded in the Genesys Cloud CX platform, eGain Knowledge Hub for Genesys delivers proactive knowledge and AI conversational guidance to contact center agents.
Posted November 04, 2021

Through this integration, Microsoft Teams users gain customer support with multi-camera livestreaming video capabilities.
Posted November 03, 2021

UJET adds workforce engagement capabilities to its CCaaS 3.0 cloud contact center through a partnership with Playvox.
Posted November 03, 2021

CallMiner's Fall Release offers new capabilities, pre-built solutions, and cloud-based integrations. (Featured on SpeechTechMag.com.)
Posted November 02, 2021

Forsta's partnership with Lumoa will streamline open-ended feedback using artificial intelligence. (Featured on DestinationCRM.com.)
Posted November 01, 2021
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