Pindrop-Bandwidth Integration provides voice authentication for contact centers moving to the cloud.
Posted March 21, 2022
Integration allows Cresta customers to connect into the Five9 customer engagement platform and Five9 customers to implement Cresta's real-time intelligence layer.
Posted March 18, 2022
8x8 Agent Workspace offers contact queuing and handling features, while Conversation IQ offers AI-driven agent coaching and performance management.
Posted March 17, 2022
Google imparts recommended status on UJET's and Dialpad's cloud contact center solutions.
Posted March 17, 2022
Zuper's field service management platform is now directly accessible within HubSpot's customer service software.
Posted March 17, 2022
New features in HubSpot Service Hub help drive team efficiency and reporting. (Featured on DestinationCRM.com.)
Posted March 15, 2022
Forethought's Solve Conversational AI agent is now integrated with Zendesk's Sunshine Conversations to power omnichannel customer experiences. (Featured on DestinationCRM.com.)
Posted March 15, 2022
Comm100 has worked with Deltapath to incorporate voice into its omnichannel customer engagement platform. (Featured on DestinationCRM.com.)
Posted March 15, 2022
Coversational AI to Reach $32.3 Billion by 2028, Brandessence ProjectsBrandessence expects the conversational AI market to grow at 21.5 percent CAGR per year from current levels of $8.2 billion.
Posted March 15, 2022
GIA expects the contact center AI market to grow from $1.1 billion in 2020 to $3.5 billion by 2026.
Posted March 09, 2022
Spitch has set up shop in the United States with omnichannel conversational AI solutions. (Featured on SpeechTechMag.com.)
Posted March 08, 2022
Network One Distribution now offers its customers DRUID's virtual assistant technology.
Posted March 08, 2022
Balto's next-generation AI dialogue models allow for more natural agent conversations. (Featured on SpeechTechMag.com.)
Posted March 04, 2022
Level AI's agent screen monitoring and recordingare powered by Level AI's artificial intelligence technology.
Posted March 03, 2022
The latest version of NICE's CXone cloud contact center suite features expanded self-service capabilities and bot integrations.
Posted March 03, 2022
The acquisition includes capital to accelerate the growth of Revation's LinkLive CCaaS platform.
Posted March 02, 2022
Dialpad's technology passes ISO's test for data protection.
Posted March 02, 2022
Marchex Conversation DNA delivers AI-based signals through every Marchex conversation intelligence product.
Posted March 02, 2022
U-Assist In-Call delivers real-time agent guidance with integrated RPA. (Featured on SpeechTechMag.com.)
Posted March 02, 2022
Dubber's newest capabilities bring more options for recording calls via Microsoft Teams and Amazon Connect. (Featured on SpeechTechMag.com.)
Posted March 01, 2022
Calabrio's Self-Scheduling Package empowers agents with greater influence over work-life balance.
Posted February 24, 2022
Zappix has enhanced its Digital Patient Engagement solution with features to further improve patient outcomes, reduce administrative burdens, and transform patient experience.
Posted February 24, 2022
With CommBox and the Voicenter, sales and support centers can provide their consumers with IVR options and digital communications.
Posted February 24, 2022
CSS and SupportLogic are helping joint customer unlock the power of AI to personalize support experiences.
Posted February 24, 2022
NovelVox has linked Cisco Webex with core systems for banking, credit union, and health care.
Posted February 23, 2022
Voximplant Avatar helps developers add automation to IVRs, chatbots, and voicebots. (Featured on SpeechTechMag.com.)
Posted February 22, 2022
SugarOutfitters Marketplace includes on-demand access to more than 200 SugarCRM add-on solutions. (Featured on DestinationCRM.com.)
Posted February 22, 2022
Treasure Data's Journey Orchestration is built for digital marketers and CX managers. (Featured on DestinationCRM.com.)
Posted February 22, 2022
Cyara's Automated Customer Experience Assurance Platform is now available to U.S. government agencies through Carahsoft's contracts and resellers. (Featured on DestinationCRM.com.)
Posted February 18, 2022
Emplifi's Social Care offering helps companies serve their customers seamlessly across social and digital channels.
Posted February 17, 2022
Twilio will use LumenVox's speech recognition, voice biometrics, and call analytics in its Voice and Flex contact center offerings.
Posted February 17, 2022
LivePerson's Conversational Cloud now delivers advanced routing, self-learning, marketing and sales attribution, and e-commerce capabilities. (Featured on DestinationCRM.com.)
Posted February 15, 2022
Partnership with VoiceFoundry brings PCI Pal's payments solutions to TTEC customers. (Featured on DestinationCRM.com.)
Posted February 15, 2022
Balto-s real-time agent guidance is becoming part of the NobelBix OMNI+ platform.
Posted February 15, 2022
VHT's Mindful queuing technology is now available to Genesys users.
Posted February 11, 2022
The integration of Calix Support Cloud and NISC's iVue gives customer support agents quicker access to customer information. (Featured on DestinationCRM.com.)
Posted February 11, 2022
Alliance enables Etisalat Digital customers to use NICE's CXone cloud contact center platform.
Posted February 10, 2022
Press Ganey will be able to uncover deeper insights for clients with Forsta's Human Experience (HX) technology. (Featured on DestinationCRM.com.)
Posted February 08, 2022
Pega's Voice AI and Messaging AI offer hands-free capabilities during live interactions in real time. (Featured on DestinationCRM.com.)
Posted February 08, 2022
Tech Mahindra and Yellow.ai will work toward developing next-gen conversational-AI solutions. (Featured on DestinationCRM.com.)
Posted February 08, 2022
CRMNext's OCP supports multiple chat and voice interaction channels.
Posted February 07, 2022
Vodafone Business UC with RingCentral rolls out across Europe and Asia.
Posted February 04, 2022
NICE has added CXone to the Chrome Enterprise Recommended Program.
Posted February 04, 2022
The Google Cloud-Dialpad partnership consolidates business communications, contact center, and collaboration into a single user experience for Google Workspace. (Featured on DestinationCRM.com.)
Posted February 03, 2022
Calabrio Performance Coaching ties in to Calabrio ONE Workforce Engagement Management to help contact center leaders track agent performance and identify skill gaps.
Posted February 02, 2022
Knowlarity's cloud communications, voice, and contact center solutions will add to Gupshup's Conversational Messaging suite. (Featured on SpeechTechMag.com.)
Posted February 02, 2022
SugarCRM's latest Playbooks cover CRM process automation, including customer service. (Featured on DestinationCRM.com.)
Posted February 01, 2022
Pindrop partnership will provide greater access to authentication and fraud protection for Five9 customers.
Posted January 28, 2022
Waterfield builds out it conversational AI capabilities by adding VoxGen to its portfolio. (Featured on SpeechTechMag.com.)
Posted January 28, 2022
Alvaria Real Time Optimizer uses AI to improve contact center agent experiences.
Posted January 26, 2022