Smart Customer Service
CX Connect
Smart Customer Service Conference
destinationcrm.com
speechtechmag.com
Home
Subscribe
Newsletters
CRM Magazine
Speech Technology Magazine
Articles
News Features
News Briefs
Expert Advice
Vendor Views
What Is..?
Topics
Analytics
Automated Support
Cloud-based Support
CRM
Cross-Channel Support
Infrastructure & Hardware
IVR
Live Support
Managerial and Training
Mobile Customer Service
Outsourcing
Social Customer Service
Voice and Data Services
Voice of the Customer
Industries
Consumer Packaged Goods
Education
Financial Services
Government
Healthcare/Pharmaceuticals
Insurance
Manufacturing
Non-profit
Professional Services
Retail
Technology
Telecommunications
Transportation
Travel Hospitality
Utilities
Resources
Best Practices
Content Library
Buyer's Guide
Directory
Sponsored Video
Events & Programs
CX Connect 2023
Smart Customer Service Conference
CRM Evolution Conference
SpeechTEK Conference
Digital Experience Conference
Webinars
About
About Us
Contact Us
How to Advertise
Editorial Submissions
Manufacturing
Adtance Launches Customer Service Solution for Microsoft Teams
Through this integration, Microsoft Teams users gain customer support with multi-camera livestreaming video capabilities.
Posted November 03, 2021
The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019
LivePerson Powers Grainger LiveChat with Photo Solution
Grainger Customers can send product photos to customer service reps via iPhone app.
Posted October 24, 2013
Connect with
SCS
@SmartCustServ
Email
Newsletter
Email:
Smart Customer Service eWeekly
Receive customer service news, trends, and analysis, plus expert advice.
Smart Customer Service Bulletin
Periodically, get important offers from SmartCustomerService.com or our advertising partners.
Best
Practices
7 Steps to Greater Employee Accountability and Autonomy in a Remote World
Deliver More Human Interactions: Pairing Customer Feedback Strategies With Messaging
Digital-First Service Success
A Clear Path to Smarter CX Begins with AI-Driven Analytics
More Best Practices
Webinars
Omnichannel Customer Experience: Table Stakes in 2023
From Insights to Outcomes: Elevate the Customer Experience While Lowering Costs
The Best Use Cases for Generative AI in Customer Service
Reimagining Customer Experience: Structure Follows Strategy
Hot Topics in Customer Analytics: Insight and Action
Customer Journey Management in the Contact Center
2023 Contact Center Success Stories and Case Studies: Implementations that Delivered Value
More Webinars
Content
Library
Xerox embraces innovation to transform service delivery for customers
A proactive approach to field service: 5 priorities for implementing strong service foundations
Customer Operations For Dummies, 2nd ServiceNow Special Edition
The executive’s business case for a brand-owned community
The Field Service Experience: The next big differentiator for your business
Customer Insights: Customer Experience Testimonials - Learn how enterprises like yours drive seamless experiences while reducing costs
Driving customer loyalty and retention in financial services ebook
The promise (and pitfalls) of self-service automation in customer service
More Content Library