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Manufacturing
The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019
LivePerson Powers Grainger LiveChat with Photo Solution
Grainger Customers can send product photos to customer service reps via iPhone app.
Posted October 24, 2013
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How Do You Measure Customer Experience?
Creating a Great Omnichannel Experience for Great Customer Experiences
Customer Authentication, Identity Resolution, and Voice Biometrics
AI-Based Speech Analytics for Actionable Insights
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Conversational Service Automation: Customer Support as a Lifeline
AI Based Speech Analytics for Actionable Insights
How Do You Measure Customer Experience?
Customer Data Platforms: Creating a Unified View of the Customer
Cloud Contact Center Solutions
Self-Service for Higher Customer Satisfaction
Creating a Great Omnichannel Experience Equals Great Customer Experiences
Conversational AI: Real-World Use Cases in Customer Service
Customer Authentication, Identity Resolution, and Voice Biometrics
Customer Support Transformation
2021 Contact Center Innovations: A Preview
Customer Communications Management: The Key to Consistent Communications
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Contact Center 2.0: The Rise of Collaborative Contact Centers
Contact Center 2.0 - Tomorrow's Solutions for Today's Customers
Disruptive Customer Engagement
Make great customer service your brand. Read our “Embrace the Digital Service Revolution” ebook.
What Can You Do in One Hour to Enhance Your Self-Service
AI-POWERED CUSTOMER SERVICE
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