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Manufacturing
The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019
LivePerson Powers Grainger LiveChat with Photo Solution
Grainger Customers can send product photos to customer service reps via iPhone app.
Posted October 24, 2013
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Customer Authentication, Identity Resolution, and Voice Biometrics
Lessons Learned from 100 Conversational AI Implementations
Customer Support Transformation
2021 Contact Center Innovations: A Preview
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Connect Sales and Service Around the Customer
Applying Emotional Intelligence In the Call Center
The ROI of Real-Time Agent Guidance: How AI Helps Align Agent Performance with Customer Expectations
Customer Workflows: Drive customer loyalty with connected digital workflows
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