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Manufacturing
Adtance Launches Customer Service Solution for Microsoft Teams
Through this integration, Microsoft Teams users gain customer support with multi-camera livestreaming video capabilities.
Posted November 03, 2021
The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019
LivePerson Powers Grainger LiveChat with Photo Solution
Grainger Customers can send product photos to customer service reps via iPhone app.
Posted October 24, 2013
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Human-Centered AI for Customer Service:
3 Systems You Need to Scale Your Support Operations
New Research Report:
Inside the Contact Center--A Study of Customer and Employee Experience Reveals Technical, Operational Challenges and Opportunities Around Cloud Migration, Agent Turnover, Budgeting, and Beyond
5 steps to shift from reactive to proactive field service
Prepared Agents in the New Contact Center
The Contact Center as a Service (CCaaS) evolution
eBook: Deliver More Human Interactions: Pairing Customer Feedback Strategies with Messaging
Report: CX – The Art and Science of Customer Experience
Case study: Reimagining Patient Experience
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