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Manufacturing
The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019
LivePerson Powers Grainger LiveChat with Photo Solution
Grainger Customers can send product photos to customer service reps via iPhone app.
Posted October 24, 2013
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2021 Customers Demand a Strong Self-Service Strategy
The Secret Behind Successful Digital Transformation of Customer Engagement
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2021 Contact Center Innovations - Successful Case Study Snapshots
Personalization Done Right: Using Data and Technology to Strengthen Customer Relationships
Customer Service in a Smartphone World
C Level Leadership: Who Owns Customer Experience?
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Marketing Technology Breakthroughs for Successfully Connecting With Customers
The Digital Service Funnel Guide: 4 steps to effectively manage the customer journey
Why Self-Service Needs a Human Touch
AI-Enabled Agent Quality Assessments Optimize Contact Center Performance
The Rise of the AI Coaching System: Powering the Empathic Enterprise
A Practical Guide to Mastering Bots
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