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Manufacturing
The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019
LivePerson Powers Grainger LiveChat with Photo Solution
Grainger Customers can send product photos to customer service reps via iPhone app.
Posted October 24, 2013
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Webinars
2021 Contact Center Innovations: A Preview
How Aveanna Healthcare moved to the cloud to enable Work from Home for 300 agents in 48 hours
Megatrends in Customer Experience: Near-Term Adjustments and Long-Term Structural Changes
Customer Journey Analytics to Improve CX at Scale
Supercharging Your Contact Center With Artificial Intelligence
Top Data Quality Issues for a Data-Driven Decade
Smart IVRs for Exceptional Service
The Omnichannel Support Imperative
Workforce Optimization for More Productive Agents and More Satisfied Customers.
Voice-of-the-Customer Strategies and Tactics for Better Customer Insights
Virtual Contact Centers: Lessons learned in uncertain times
Smart Field Service Management Strategies for 2021
Speech Analytics & AI: A Game-Changer for CX
Analytics and Business Intelligence Solutions for Challenging Times
Sales & Marketing Tools That Drive B2B Quota Achievement
Transformational CX - Designing experiences that wow customers
Master Data Management - A single view of the truth
I Prefer Self-Service - Don't make me talk to a CSR
Customer Experience Management for Driving B2C Growth
Designing a Customer Engagement Center
Creating a Customer-First Organization: Technology & People
The State of Knowledge Management in an AI World
Conversational AI: The Future of Customer Service?
Linking Employee & Customer Experience: Workforce Engagement Management
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Personalization Done Right: Using Data and Technology to Strengthen Customer Relationships
Customer Service in a Smartphone World
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