Travel Hospitality

In this year's ACSI report, quick-service restaurants had higher customer satisfaction scores than full-service restaurants for the first time.
Posted June 23, 2017

Exceptional Service ACD Call Center Module leverages cloud-based managed VOICE Platform to help hotels increase staff response.
Posted June 14, 2017

Air travel is hectic—hundreds of flights are cancelled and delayed throughout the country every day, and while some airlines handle these issues with ease, others send customers on an impossible journey to get reimbursed for travel nightmares. Startup AirHelp is working to eliminate some of the customer service hassle associated with air travel by handling the refund or reimbursement process for customers, even filing lawsuits when necessary.
Posted August 05, 2016

Initial practice focus is to deploy virtual agent technology for clients in the banking, insurance, and travel industries.
Posted May 16, 2016

United Airlines plans to equip customer service representatives in its U.S. hubs with Apple's iPhone 6 Plus, enabling them to meet customers' needs more quickly while having access to additional operational information at their fingertips.
Posted December 02, 2015

New solution leverages the latest customer interaction management technology developed by BT and Genesys.
Posted November 23, 2014

Cold software combined with warm bodies equals happy customer care.
Posted October 14, 2014

Even if you don't have a social media presence, your customers do. Meet them at least halfway.
Posted August 14, 2014

Research also finds that data-focused organizations deliver faster customer service.
Posted May 12, 2014

Jetstar launches virtual assistant using Nuance's Nina customer service platform.
Posted December 19, 2013

Online feedback system employs device recognition technology to increase response rates.
Posted November 12, 2013

Agent scripting solution also offers integration with back-end systems and compliance enforcement.
Posted October 30, 2013

Q&A with Omer Minkara, Aberdeen Group: More and more companies are realizing that customers are in the driver's seat when it comes to shaping a company's reputation.
Posted September 03, 2013

Companies extend relationship to provide personalized customer communications via voice, text, and email.
Posted August 09, 2013