Financial Services

Eltropy's agentic AI platform delivers conversational voice automation to deflect up to 60 percent of calls.
Posted September 03, 2025

New integration bridges 8x8 Platform for CX with core banking systems from MNET
Posted August 15, 2025

The Liberate-Five Sigma Partnership brings voice automation to insurance customer service calls.
Posted July 08, 2025

Ultatel's Intelligent Voice AI Agent is a fully managed service for handling routine customer service tasks. (Featured on DestinationCRM.com.)
Posted July 01, 2025

Eltropy's Office Phone unifies front- and back-office telephone communications for credit unions and community banks.
Posted May 29, 2025

3CLogic and NewRocket partnership delivers contact center solutions for financial services with ServiceNow. (Featured on DestinationCRM.com.)
Posted May 06, 2025

Talkdesk applies agentic AI automation to banks' and credit unions' customer service and support workflows with AI Agents for Financial Services. (Featured on DestinationCRM.com.)
Posted April 23, 2025

Partnership brings Glia's ChannelLess customer interaction platform to COCC's digital banking platform.
Posted March 06, 2025

Zeta's Selene leverages generative AI with banking-grade features to handle 100 percent of customer support calls.
Posted February 26, 2025

Glia Quality Analyst(GPT) is an AI-powered solution for contact center leaders to uncover trends and customer needs at scale through automated customer interaction analysis.
Posted December 27, 2024

Glia's Unified Interactions Index Calculator provides a guided digital process for banks and credit unions to benchmark and evaluate the impact of service interactions. (Featured on DestinationCRM.com.)
Posted October 08, 2024

Glia Cortex now brings insights, automated workflows, and personalized self-service across digital and call center customer interactions.
Posted August 28, 2024

Glia Cortex delivers personalized self-service experiences at scale, improves agent productivity, and provides new insights for managers. (Featured on DestinationCRM.com.)
Posted May 20, 2024

Eltropy Voice+ combines traditional Voice capabilities with text, video, chat, AI, and more.
Posted May 15, 2024

Skit.ai's suite of generative AI-powered, self-service solutions includes voice, chat, email, and text automation.
Posted March 15, 2024

Talkdesk Autopilot is a generative AI customer service experience with self-service use cases for banks and retailers.
Posted March 06, 2024

Theta Lake launches Smart Capture for RingCentral Contact Center.
Posted September 20, 2023

Gryphon.ai's Gryph compliance and collections solution is now available with NICE's CXone platform
Posted August 02, 2023

AI voice banking and secure messaging features add simplicity and security to customer interactions via the Glia platform.
Posted May 02, 2023

LiveVox has integrated its cloud contact center technology with CGI's collections platform for financial firms.
Posted March 28, 2023

Talkdesk's integration ties Talkdesk Financial Services Experience Cloud into Jack Henry's Symitar platform.
Posted February 02, 2023

Glia's call center solution for financial services has been enhanced with AI-driven automation and fintech integrations.
Posted January 24, 2023

Integration between Glia and Jack Henry allows financial institutions to transform customer service within the digital domain. (Featured on DestinationCRM.com.)
Posted December 13, 2022

Two customer engagement platforms combine their AI capabilities to deliver differentiated customer and agent experiences for banks and credit unions. (Featured on DestinationCRM.com.)
Posted November 02, 2022

Finastra is offering Glia's Digital Customer Service through its FusionFabric.cloud platform and Fusion Digital Banking solution. (Featured on DestinationCRM.com.)
Posted October 31, 2022

PCI Pal's Pay By Bank is an open banking solution for contact centers to accept payments.
Posted September 21, 2022

Lenders Cooperative has launched the Small Business Contact Center that will help lenders better support small business borrowers in their communities. (Featured on SmartCustomerService.com.)
Posted August 19, 2022

Partnership between Glia and Veritran brings digital customer support options to financial firms. (Featured on DestinationCRM.com.)
Posted August 16, 2022

Glia Virtual Assistants for Digital Banking integrate conversational AI as a core part of its Digital Customer Service Platform.
Posted July 29, 2022

Kasisto's digital banking assistant will be integrated within Moxo's OneStop Interaction Client Hub. (Featured on DestinationCRM.com.)
Posted July 12, 2022

Verint and Intelligent Voice integration empowers improved financial compliance oversight. (Featured on DestinationCRM.com.)
Posted May 26, 2022

Talkdesk's Financial Services Experience Cloud for Insurance is purpose-built to unify customer journeys across policy servicing, claims, and new business.
Posted April 27, 2022

Gupshup's acquisition of Active.Ai brings AI-powered omnichannel conversational engagement solutions to financial firms. (Featured on DestinationCRM.com.)
Posted April 05, 2022

CRMNext's OCP supports multiple chat and voice interaction channels.
Posted February 07, 2022

Bringing Fonative under the Finvi banner enhances the company's communications offerings.
Posted December 10, 2021

Clinc integrates virtual banking assistant into Glia's Digital Customer Service platform.
Posted December 10, 2021

Engageware and Glia are helping financial institutions provide customer support through digital channels.
Posted October 27, 2021

Glia brings its digital customer service solution to Q2's bank and credit union customers.
Posted October 25, 2021

NXTsoft is connecting Finn AI's chatbots to financial institutions' integral systems.
Posted August 26, 2021

Semafone SecureWeb+ secures payments on third-party merchant websites and CRM systems without compromising PCI DSS compliance. (Featured on DestinationCRM.com.)
Posted July 15, 2021

noHold has launched its Virtual Call Center Agent app on Finastra's FusionFabric.cloud.
Posted July 06, 2021

Talkdesk launches industry-specific contact center solutions for healthcare and financial services at its Opentalk event.
Posted June 16, 2021

ENACOMM Financial Suite with IVR will deliver call fielding for banks and credit unions also using Finastra's products.
Posted May 13, 2021

Access Softek's Agent Advisor surfaces responses to customer chat inquiries.
Posted February 24, 2021

The Red Box/Behavox partnership will streamline voice data reconciliation for artificial intelligence to help companies with compliance and reputation issues. (Featured on DestinationCRM.com.)
Posted January 21, 2021

BLM Technologies will offer its financial institution customers Enacomm's AI-powered conversational banking, intelligent IVR, and omnichannel Fraud Control Module.
Posted January 20, 2021

Onfido's AppExchange solution lets Salesforce users integrate remote identity verification and authentication into their existing workflows. (Featured on DestinationCRM.com.)
Posted December 15, 2020

Red Box and RingCentral deliver voice and video capture integrated with unified communications.
Posted October 06, 2020

Interactions' Virtual Collection Agent (VCA) is an interactive virtual assistant geared specifically for the collections industry.
Posted July 22, 2020

LinkLive 9.1's new chat functionality enables messaging, video, and voice communications.
Posted June 30, 2020

Connect with SCS



Email Newsletter

Receive customer service news, trends, and analysis, plus expert advice.
Periodically, get important offers from SmartCustomerService.com or our advertising partners.

Webinars

More Webinars

Content Library

More Content Library