Financial Services

Discourse.ai's System of Record for Customer Conversations is part of the Cognition platform for building intelligent assistants.
Posted September 13, 2018

In an effort to offer new services to users, such as fraud alerts, Facebook is seeking access to users' banking data and has asked large U.S. banks to share detailed financial information about their customers, including card transactions and checking-account balances.
Posted September 07, 2018

Avtex will bring Semafone's contact center security solutions and PCI DSS compliance expertise to its North American clientele.
Posted September 05, 2018

Partnerships result in a contact center solution for debt collection agencies.
Posted August 15, 2018

NICE integrates its NICE Trading Recording with Cloud9 Technologies' C9 cloud-based voice trading platform. (Featured on DestinationCRM.com).
Posted August 14, 2018

NICE COMPASS Discovery accelerates investigations and automates manual processes around large volumes of financial voice communications.
Posted July 25, 2018

Plum Voice is now listed in Visa's Global Registry of Service Providers
Posted July 25, 2018

Integration of NICE Trading Recording Solution and IBM Cloud Object Storage allows secure storage of growing volumes of communications required for regulatory compliance. (Featured on DestinationCRM.com.)
Posted June 19, 2018

Conversation.one's platform helps banks and credit unions build conversational interfaces for customer interactions.
Posted June 13, 2018

FoneLogix will offer Enacomm's Conversational Banking and intelligent IVR technology to its bank and credit union clients.
Posted May 22, 2018

For the third straight year, Associated Bank's contact center is recognized for providing an outstanding live phone channel customer service experience.
Posted February 13, 2018

Telvoyant will resell Enacomm's Virtual Personal Assistant and Financial Suite to its financial services customers.
Posted January 24, 2018

NICE COMPASS's Automated Call Extraction helps financial firms retrace voice communications for regulatory requests.
Posted January 19, 2018

The partnership will help financial firms upgrade customer self-service experience through artificial intelligence and machine learning.
Posted January 09, 2018

The collaboration brings together visual IVR and digital customer engagement for financial institutions.
Posted September 25, 2017

The app offers on-device conversational AI, avatar lip-sync, embedded text-to-speech, and a fusion of face and voice biometric authentication.
Posted September 06, 2017

The integration expands credit union access to self-pay channels and merchant services. (Featured on SpeechTechMag.com.)
Posted August 29, 2017

SpotLight offers tools to improve agent efficiency and ensure regulatory compliance for mortgage servicing firms.
Posted August 03, 2017

New Security Suite integrates facial and behavioral biometrics with voice biometrics solutions, to secure customer service interactions across channels.
Posted May 24, 2017

Enacomm Voice Authentication lets credit unions provide a secure solution for personal banking. (Featured on SpeechTechMag.com.)
Posted May 23, 2017

Congressional Federal Credit Union's use case shows companies can get outbound customer communications right.
Posted April 25, 2017

A comprehensive industry solution lets retail banks collect and act on customer feedback. (Featured on SpeechTechMag.com.)
Posted January 17, 2017

Neustar Fraud Detection provides a single view of identity for risk, fraud, compliance, and customer acquisition.
Posted November 03, 2016

The solution uses analytics to make dynamic, customer-centric authentication decisions.
Posted July 21, 2016

NICE extends its unified communications capture capabilities with the latest release of Skype for Business recording.
Posted July 07, 2016

Initial practice focus is to deploy virtual agent technology for clients in the banking, insurance, and travel industries.
Posted May 16, 2016

The ViA Fraud Control Module enables companies to create unique rules within the IVR to systematically root out potential fraud.
Posted April 29, 2016

B-next has added Verint Speech Analytics to its CMC:Suite solution for financial services firms.
Posted March 16, 2016

TeleVoice, a provider of customized call center solutions, including interactive voice response (IVR) and computer telephony integration (CTI), to the financial services industry, has launched TeleVoice Insight, a comprehensive call recording solution.
Posted February 17, 2016

The VCC Pay solution passes the PCI Data Security Standard.
Posted February 02, 2016

DCXT includes Creative Virtual's V-Person virtual assistant technology. (Featured on DestinationCRM.com.)
Posted January 11, 2016

The partnership will address staffing allocation and extend appointment analytics into workforce optimization for retail banks.
Posted December 09, 2015

Posted October 07, 2015

Analytics applications can be customized for specific industry segments and workflows.
Posted June 17, 2015

New digital capabilities deliver personalized videos that enhance and differentiate the customer experience.
Posted March 23, 2015

An IVR enables drivers to order food and authenticate purchases while maintaining focus on the road.
Posted March 03, 2015

Other updates include Web browsing history, improved skills-based routing, and policy automation.
Posted February 05, 2015

Will include integrated customer experience management functions across multiple channels.
Posted December 10, 2014

Customers can find answers to routine questions without talking with live agents.
Posted November 19, 2014

Sixty-four percent of customers would rather text a business than call, according to a Harris Poll/OneReach survey.
Posted November 04, 2014

Cold software combined with warm bodies equals happy customer care.
Posted October 14, 2014

Digital self-service provides convenient customer service option that also provides insight into consumers.
Posted October 07, 2014

Contact centers that listen closely and respond to what customers have shared will have an edge over those that turn a deaf ear.
Posted September 03, 2014

Advanced security features enables recording and storage of encrypted IP telephony conversations.
Posted August 18, 2014

Solution drives relevant alerts and information to collector and supervisor desktops within the contact center.
Posted July 29, 2014

Offering highlights pre-configured solutions for scoring customer service, sales performance and outbound collections.
Posted July 23, 2014

Four Clouds suite includes on-demand cloud systems that optimize the trade-off between risk and efficiency.
Posted June 24, 2014

Despite enthusiasm for CEM, few financial services companies can deliver all of the elements customers expect.
Posted June 19, 2014

When it comes to call center agent interactions, sounding like a real person instead of a robot is a sure win with customers.
Posted May 22, 2014

Comcast and other ISP/TV providers get low marks in providing customer satisfaction.
Posted May 21, 2014