Contact centers that listen closely and respond to what customers have shared will have an edge over those that turn a deaf ear.
Posted September 03, 2014
New content management software designed to help contact centers.
Posted September 23, 2013
Companies collaborate to offer solutions to the insurance industry.
Posted September 05, 2013
Q&A with Omer Minkara, Aberdeen Group: More and more companies are realizing that customers are in the driver's seat when it comes to shaping a company's reputation.
Posted September 03, 2013