Government

The virtual assistant will provide visitors to IP Australia's Web site with information about the trademarking process.
Posted August 11, 2016

The Joint Interoperability Test Command has placed CIC version 2016 R2 on the Department of Defense's Approved Product List.
Posted June 20, 2016

Emergency preparedness solutions company Rave Mobile Safety has seen particular success with its Smart911 national safety service. The platform aims to assist 9-1-1 dispatchers in their decisions and cut response times. The service has seen statewide implementation in Arkansas, Delaware, and several other states.
Posted December 29, 2015

Verint Engagement Management will help support citizen engagement and aid in case management and resolution.
Posted September 24, 2015

Research also finds that data-focused organizations deliver faster customer service.
Posted May 12, 2014

By paying attention to these trends, companies can elevate the customer experience, build loyalty, and increase satisfaction.
Posted February 25, 2014

Solution helps meet compliancy with privacy laws.
Posted February 05, 2014

Solution offers smoother customer service for citizen and government interactions.
Posted January 16, 2014

When one channel fails, the onus of delivering a good customer experience can fall on call centers, but can they deliver?
Posted October 29, 2013

New content management software designed to help contact centers.
Posted September 23, 2013

Finding balance between compliance and customer satisfaction has been an increasing challenge for companies. Here are some suggestions to address consumer expectations and demands while complying with regulations.
Posted September 20, 2013

LAGAN Web self-services connects citizens with government bodies via desktops, smartphones, tablets and social networks.
Posted September 18, 2013

Legislation seeks to remedy thousands of backlogged claims.
Posted August 05, 2013

Overall satisfaction substantially increases as performance at large national servicers improves.
Posted July 23, 2013

Contact centers likely to adapt their businesses to offer more complex services in a competitive market.
Posted July 18, 2013

Solution helps organizations increase performance across contact center, back-office and retail branch operations.
Posted July 16, 2013

New release features knowledge management, employee mobile and Web self-services.
Posted June 18, 2013

Posted March 11, 2013