VHT Partners with MicroAutomation to Bring Callback Solutions to the Government


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Virtual Hold Technology (VHT) has partnered with MicroAutomation to offer its suite of contact center callback solutions to federal and state government buyers through the U.S. General Services Administration (GSA).

"Across industries, waiting on hold and being transferred through agents is no longer tolerated," said Wes Hayden, CEO of Virtual Hold Technology, in a statement. "With VHT callback solutions, customer time isn't wasted on hold, and agents are empowered with contextual information before a connection is ever made, making solving issues easy. Our partnership with MicroAutomation extends these possibilities for government agencies."

VHT gives customers a way to request a return call or chat, without leaving their place in the agent queues, eliminating hold time. Additionally, VHT provides advanced, context-rich capabilities that provide agents with relevant customer information before making a return connection.

MicroAutomation has been serving the government IT community for more than 20 years through a suite of contact center solutions. Providing VHT callback through the GSA helps the company further address the needs of the government IT community.