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Voice and Data Services
LivePerson Partners with AWS
LivePerson's AWS integration will help companies unify voice and digital customer experiences.
Posted August 26, 2025
Sendbird Launches Voice AI
Sendbird Voice AI provides seamless integration with SMS, email, and chat for customer service. (Featured on
SpeechTechMag.com
.)
Posted August 26, 2025
Thoma Bravo Acquires Verint
Verint will merge with Calabrio to create an AI-driven customer experience powerhouse. (Featured on
DestinationCRM.com
.)
Posted August 25, 2025
CallMiner Releases OmniAgent
CallMiner OmniAgents are virtual agents that help companies engage customers across voice and digital channels. (Featured on
DestinationCRM.com
.)
Posted August 20, 2025
Dialpad Releases AI-Powered Contact Center Updates
Dialpad's latest platform updates include new integrations, reporting, analytics, and insights.
Posted August 19, 2025
MNET Partners with 8x8
New integration bridges 8x8 Platform for CX with core banking systems from MNET
Posted August 15, 2025
Five9 Launches Five9 Fusion for Epic
Five9 integrates its cloud contact center technology with Epic's EHRs through Five9 Fusion for Epic.
Posted August 15, 2025
Intiveo Expands Voice Capabilities to Multi-Location Practices
Intiveo has expanded the availability of Intiveo Voice for multi-location dental practices. (Featured on
DestinationCRM.com
.)
Posted August 12, 2025
Capacity Acquires Call Criteria and Verbio Technologies
Capacity acquires Call Criteria and Verbio Technologies to expand speech analytics, voice automation, and QA capabilities.
Posted August 08, 2025
IntelePeer Launches SmartAgent Agentic AI for Dental
IntelePeer's latest SmartAgent release is tailored for dental service organizations.
Posted August 07, 2025
8x8 Adds AI Enhancements Across Its CX Platform
8x8's recent innovations around AI accelerate agent and self=service interactions.
Posted August 07, 2025
NiCE and RingCentral Extend Partnership
The renewed partnership between NiCE and RingCentral strengthens integrated AI-powered UCaaS and CCaaS solutions.
Posted August 06, 2025
RingCentral Expands AI Receptionist
New capabilities added to AIR include scheduling with Google and Outlook, additional language support, and an expanded international footprint.
Posted August 06, 2025
AT&T Adds to Office@Hand
AT&T has expanded its Office@Hand business communications portfolio with RingCX Contact Center and RingSense Conversational Intelligence.
Posted August 04, 2025
Salesforce and ServiceNow Invest $1.5 Billion in Genesys
Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration. (Featured on
DestinationCRM.com
.)
Posted August 01, 2025
Alvaria and CallMiner Partner
Alvaria and CallMiner platform users benefit from deep customer insights, agent guidance, personalized outreach capabilities, and more. (Featured on
DestinationCRM.com
.)
Posted July 30, 2025
Onix Acquires UJET Services Unit
Acquisition strengthens Onix's capabilities with Google Cloud's Customer Engagement AI Suite and unites its Agentspace and Agentic AI with UJET CCaaS solutions. (Featured on
DestinationCRM.com
.)
Posted July 29, 2025
Cognigy Partners with TeKnowledge
Cognigy and TeKnowledge are working together to accelerate agentic AI adoption in customer service. (Featured on
DestinationCRM.com
.)
Posted July 24, 2025
3CLogic Expands Partnership with ScreenMeet
Expanded partnership elevates ServiceNow-powered customer and IT support with voice AI and rich video collaboration. (Featured on
DestinationCRM.com.)
Posted July 23, 2025
White Label Communications Acquires Grupo NGN
Grupo NGN acquisition adds CCaaS capabilities to White Label's portfolio. (Featured on
DestinationCRM.com
.)
Posted July 23, 2025
Avaya Accelerates MCP Support for Avaya Infinity
Avaya and Databricks have partnered to deliver governance and security for AI at scale. (Featured on
DestinationCRM.com
.)
Posted July 23, 2025
ASAPP Expands GenerativeAgent
Human-in-the-loop agent, conversation monitoring, and testing and simulation features expand ASAPP's GenerativeAgent. (Featured on
DestinationCRM.com
.)
Posted July 23, 2025
Cyara Updates Its Testing Platform
Cyara's latest platform update includes advanced artificial intelligence validation, real-time monitoring, and no-code test automation. (Featured on
DestinationCRM.com
.)
Posted July 15, 2025
Twilio Launches Event Triggered Journeys in Twilio Engage, Data Residency for Email (EU), and WhatsApp Business Calling
Twilio has expanded its platform with real-time personalization, data residency control, and WhatsApp Business Calling.
Posted July 15, 2025
Connectel Launches AI Solution for More Human Customer Dialogues
Connectel's automated voice technology is for businesses with high call volume.
Posted July 08, 2025
Ultatel Launches Intelligent Voice AI Agent for Task Automation
Ultatel's Intelligent Voice AI Agent is a fully managed service for handling routine customer service tasks. (Featured on
DestinationCRM.com
.)
Posted July 01, 2025
Eltropy Launches Desktop Application
Eltropy's Desktop App uses fewer system resources and offers faster access than browser-based systems.
Posted June 27, 2025
AVOXI Embeds AI into Cloud Voice Platform
New capabilities include Proactive Services, Intelligent Caller ID, Digest, and SIP Refer and Advanced SIP Messaging.
Posted June 25, 2025
8x8 Launches Verif8
8x8's Verif8 provides one-time password verification for customer interactions.
Posted June 25, 2025
NiCE's Updated CX Mpower Technology Upgrades Unveiled at Interactions
CX Mpower Agents and integrations with AWS and Snowflake are among the highlighted innovations unveiled today. (Featured on
DestinationCRM.com
.)
Posted June 17, 2025
Insight7 Launches Call Evaluation Platform
Insight7's Call Evaluation Platform turns conversations into insights for quality assurance, performance gains, and coaching. (Featured on
DestinationCRM.com
.)
Posted June 11, 2025
Upstream Works Announces AgentNow Cloud Suite
Upstream Works' new AgentNow tiers enable on-demand live video agents and humanized experiences for customer support.
Posted June 10, 2025
RingCentral Launches Customer Journey Analytics
RingCentral also releases AI Agent Assist at CCW Las Vegas '25
Posted June 10, 2025
Convoso Launches Ignite DID Management Solution
Convoso Ignite automates DID lifecycle management for outbound calls. (Featured on
DestinationCRM.com
.)
Posted June 10, 2025
First Orion SENTRY Spoof Protection Solution Is Now Available Across All Major U.S. Mobile Carriers
First Orion's Sentry blocks spoofed calls from scammers.
Posted June 09, 2025
Cresta Launches Intelligent Omnichannel AI Agent
Cresta's expanded AI Agent offering ensures continuity, personalization, and efficient service across both voice and chat.
Posted June 09, 2025
CallMinerPartners with Microsoft on Conversation Analytics
CallMiner's new integration empowers Microsoft Dynamics 365 Contact Center users with AI-powered insights to improve service team performance and customer experience.
Posted June 09, 2025
Krisp Launches Voice Productivity Platform for Contact Centers
Krisp's new offering combines AI Noise Cancellation, AI Accent Conversion, AI Live Interpreter, and Agent Assist.
Posted June 09, 2025
Bulb Technologies, Geomant, and Buzzeasy Launch Graia, an Agentic AI CCaaS Platform
Graia launches with a platform for empathetic, AI-driven customer service.
Posted May 29, 2025
Eltropy Launches Office Phone
Eltropy's Office Phone unifies front- and back-office telephone communications for credit unions and community banks.
Posted May 29, 2025
Jabra Launches Engage AI Complete
Jabra Engage AI Complete is a premium call center suite with robust AI capabilities.
Posted May 22, 2025
Alorica Launches CX2GO
Alorica CX2GO is a simple contact center for small, midsized, and emerging companies.
Posted May 22, 2025
Twilio Unveils Next-Generation Customer Engagement Platform at SIGNAL 2025
Twilio announces updates to its CPaaS and CDP offerings and a conversational AI development collaboration with Microsoft at its annual Signal event. (Featured on
DestinationCRM.com
.)
Posted May 14, 2025
IntelePeer Introduces SmartAnalytics
IntelePeer's SmartAnalytics is a comprehensive solution that captures all interactions between AI and human agents.
Posted May 12, 2025
AnywhereNow Unveils Dialogue Cloud NEO
Dialogue Cloud NEO is the next generation of AnywhereNow's omnichannel contact center platform for Microsoft Teams.
Posted May 12, 2025
ServiceNow Partners with NICE and AWS
ServiceNow's integrations with NICE and AWS improve workflow automation and data portability. (Featured on
DestinationCRM.com
.)
Posted May 08, 2025
SoundHound Releases Amelia 7.0
SoundHound's Amelia 7.0 platform delivers agentic AI with voice technology. (Featured on
SpeechTechMag.com
.)
Posted May 08, 2025
Sinch Partners with OneReach.ai
Sinch and OneReach.ai are collaborating to help companies deploy agentic AI across communications channels. (Featured on
DestinationCRM.com
.)
Posted May 06, 2025
ServiceNow Introduces CRM AI Agents
ServiceNow CRM AI Agents orchestrates work across departments for seamless experiences across the entire customer lifecycle. (Featured on
DestinationCRM.com
.)
Posted May 06, 2025
3CLogic Partners with NewRocket
3CLogic and NewRocket partnership delivers contact center solutions for financial services with ServiceNow. (Featured on
DestinationCRM.com
.)
Posted May 06, 2025
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GTM Planning: Harnessing AI to Stay Ahead of the Competition
Predictive Analytics & AI: The Future of Customer Service
The Role of AI in Compliance and Data Privacy
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G2 Summer 2025 Report for Contact Center Operations
Powering Exceptional Customer Experiences in Retail
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The End of Customer Experience as We Know It
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