Five9's integration with Salesforce Service Cloud Voice lets service teams leverage telephony innovations from Five9.
Posted September 21, 2022
AWS ISV Accelerate Program is a co-sell program for AWS partners like Vonage.
Posted September 13, 2022
CRM magazine reveals its top five picks in 11 categories across customer service, marketing, and sales. (Featured on DestinationCRM.com.)
Posted September 07, 2022
LivePerson strengthens CRM integration capabilities with Webex Calling support.
Posted August 30, 2022
Partnership with Neustar enables Daon to provide an end-to-end authentication solution for contact centers to protect against call spoofing. (Featured on DestinationCRM.com.)
Posted August 26, 2022
Yosh.AI can now offer and deploy UJET and Google Cloud contact center solutions.
Posted August 25, 2022
DevOps teams can now speed up and validate Amazon Connect cloud contact center migrations with end-to-end WebRTC testing capabilities from Hammer.
Posted August 19, 2022
Cloud phone systems provider brings data into CRM and professional services automation platforms. (Featured on DestinationCRM.com.)
Posted August 15, 2022
Verint's latest Zoom integration supports gathering insights for all engagement channels.
Posted August 09, 2022
RingCentral's latest additions help companies automate tasks, reduce app switching, and create custom workflows. (Featured on DestinationCRM.com.)
Posted August 02, 2022
MarketsandMarkets has upped its projections for the worldwide contact center software market, which is expected to hit $35.2 billion this year.
Posted July 28, 2022
Alida's Summer 2022 product release bolsters capabilities in customer, employee, product, and brand experiences. (Featured on DestinationCRM.com.)
Posted July 26, 2022
Vonage brings cloud-based communications and contact center platforms to Ericsson.
Posted July 25, 2022
Glia's ChannelLess SMS and Outbound Calling makes texts and phone calls part of the seamless digital experience. (Featured on DestinationCRM.com.)
Posted June 30, 2022
8x8 XT Edition is a global communications solution for companies adopting Microsoft Teams.
Posted June 23, 2022
Kurmi membership in the Cisco SolutionsPlus Program provides faster access to unified communications automation for Cisco customers.
Posted June 20, 2022
Partnership brings Kore.ai's conversational AI to Tanla's communications platforms. (Featured on SpeechTechMag.com.)
Posted June 10, 2022
Genesys highlights expanded capabilities and customer successes with a multitude of digital solutions that keep humans in mind, executives said at the company's user conference.
Posted June 09, 2022
MarketsandMarkets projects 26 percent CAGR for cloud contact center solutions over the next three years.
Posted June 08, 2022
Dialpad Ai CSAT is a real-time predictive engine for customer satisfaction that provides visibility into 100 percent of calls.
Posted June 08, 2022
Genesys is now combining Zoom Phone and Genesys Cloud CX solution.
Posted June 06, 2022
Call Center Studio's LumenVox CPA integration will add voice activity detection to its contact center systems.
Posted June 02, 2022
ConneXio Cloud is a suite of contact center and CRM software and services.
Posted June 01, 2022
Tata's DIGO is designed to transform customer engagement with intelligent Human to Everything (H2X) interactions across all customer experience (CX) platforms.
Posted May 20, 2022
Pure IP has launched Dynamics Call Connect for adding voice to Microsoft Dynamics 365.
Posted May 20, 2022
8x8 and Ingram Micro Cloud have expanded their distribution partnership with a new resale go-to-market strategy.
Posted May 19, 2022
Integration brings together Twilio voice and SMS technology with Sprinklr Modern Care.
Posted May 12, 2022
Grand View has increased its projections for growth in the cloud contact center market, largely due to COVID's impact on contact centers.
Posted May 03, 2022
Cloudli TalkNText offers AI-powered call screening capabilities for business users across iOS, Android, and desktop devices. (Featured on DestinationCRM.com.)
Posted April 28, 2022
Recording and analytics with ASC's Recording Insights is now available for RingCentral users.
Posted April 28, 2022
Global Relay's latest release enables control and flexibility for the multichannel hybrid workplace.
Posted April 28, 2022
VHT solidifies new branding as Mindful to align with its philosophy for how enterprise brands should treat people.
Posted April 21, 2022
NICE and Deutsche Telekom Global Business partner to bring CXone to companies across Europe. (Featured on DestinationCRM.com.)
Posted April 13, 2022
Together Thrio and Subspace are offering improved contact center connectivity via a premium private network.
Posted April 13, 2022
Talkdesk CX Cloud meets Google's security and performance requirements for Chrome OS as validated CCaaS solution. (Featured on DestinationCRM.com.)
Posted April 12, 2022
Hexaware is working with Genesys to help customers transition from premises- to cloud-based customer service.
Posted April 01, 2022
Alcatel will offer Avaya OneCloud CCaaS to its customers, while Avaya will offer Alcatel's Digital Age Networking to its customers.
Posted March 30, 2022
Sabio integrates Twilio Flex with Google Cloud Contact Center AI (CCAI).
Posted March 30, 2022
Intercom has added Surveys and Switch to its Engagement OS.
Posted March 23, 2022
Dialpad's conversational AI dynamically learns and applies customer intent across all modes of customer communication. (Featured on DestinatiionCRM.com.)
Posted March 22, 2022
Google's latest addition to Contact Center AI reimagines the customer experience through full end-to-end platform expansion.
Posted March 21, 2022
Pindrop-Bandwidth Integration provides voice authentication for contact centers moving to the cloud.
Posted March 21, 2022
Integration allows Cresta customers to connect into the Five9 customer engagement platform and Five9 customers to implement Cresta's real-time intelligence layer.
Posted March 18, 2022
8x8 Agent Workspace offers contact queuing and handling features, while Conversation IQ offers AI-driven agent coaching and performance management.
Posted March 17, 2022
Google imparts recommended status on UJET's and Dialpad's cloud contact center solutions.
Posted March 17, 2022
Forethought's Solve Conversational AI agent is now integrated with Zendesk's Sunshine Conversations to power omnichannel customer experiences. (Featured on DestinationCRM.com.)
Posted March 15, 2022
Comm100 has worked with Deltapath to incorporate voice into its omnichannel customer engagement platform. (Featured on DestinationCRM.com.)
Posted March 15, 2022
Here are some things to consider when looking to bring on a third-party to manage your unified communications infrastructure.
Posted March 04, 2022
The acquisition includes capital to accelerate the growth of Revation's LinkLive CCaaS platform.
Posted March 02, 2022
Dialpad's technology passes ISO's test for data protection.
Posted March 02, 2022