Voice and Data Services

Mutare's Voice Traffic Filter is now available on the Five9 CX Marketplace and can be integrated with the Five9 Intelligent CX Platform.
Posted May 23, 2023

Native integration combines UJET's CCaaS routing logic with the modern communication features of Microsoft Teams UCaaS.
Posted May 23, 2023

Lifesize is undertaking a reorganization following its Chapter 11 filing.
Posted May 18, 2023

Intradiem's new patent protects its ability to capture vast quantities of data and provide enhanced controls to maintain compliance with strict data storage requirements.
Posted May 10, 2023

Revamped solution enhances Microsoft Teams with advanced telephony, mobile experience, SMS, fax, integrations, and faster performance.
Posted May 09, 2023

ID R&D's patented advances in detection of recorded and synthetic voice provide a new level of protection against fraud. (Featured on SpeechTechMag.com.)
Posted May 05, 2023

Mutual customers can now access Five9 Intelligent CX Platform embedded with BT's global voice and data services.
Posted May 05, 2023

MyCloud Contact Center is a private-label contact center as a service (CCaaS) platform for small to midsized businesses.
Posted May 03, 2023

Medallia's integrations with Cresta, Five9, and LivePerson combine conversation intelligence and real-time experience insights.
Posted May 02, 2023

Bucher + Suter's b+s Connects integrates Salesforce Service Cloud Voice and Webex Contact Center.
Posted May 02, 2023

Bright Pattern's Omni-Enterprise CX allows any employee (even people outside the contact center) to connect to customers on any channel.
Posted May 02, 2023

8x8 XCaaS feature updates include conversational AI self-service, audit history, enhanced mobile administration, and more.
Posted April 27, 2023

FMI projects 25 pecent CAGR for CPaaS solutions through 2032, fueled largely by chatbot adoption.
Posted April 26, 2023

LivePerson is adding large language models and voice capabilities to its Conversational Cloud
Posted April 25, 2023

Voice is still preferred by consumers despite the rise of digital support channels, says Info-Tech Research Group. (Featured on DestinationCRM.com.)
Posted April 18, 2023

Aircall can now provide call and voicemail transcripts for sales and support teams. (Featured on SpeechTechMag.com.)
Posted April 06, 2023

Bandwidth Maestro helps companies integrate real-time voice apps across unified communications, cloud contact center, and AI platforms.
Posted March 28, 2023

Cyara's acquisition of Spearline expands its solutions for AI and cloud contact center migration assurance.
Posted March 28, 2023

LiveVox has integrated its cloud contact center technology with CGI's collections platform for financial firms.
Posted March 28, 2023

Tata Communications' Jamvee is an integrated, cloud-based calling and collaboration solution for global companies.
Posted March 27, 2023

Expanded partnership enables Five9 to resell Invoca PreSense, delivering a joint solution that provides contact center agents a pre-call picture of customers' digital activity.
Posted March 23, 2023

Eventus becomes a Verint value-added reseleer, bringing Verint's Digital-First Engagement solutions to customers worldwide.
Posted March 23, 2023

Partnership brings together SpeechLogix's advanced contact center solution and CM.com's omnichannel business messaging.
Posted March 23, 2023

Sprinklr's latest release includes 120 customer service and 25 AI innovations.
Posted March 22, 2023

By integrating with SAP CRM Sales and SAP CRM Service Manager, 3CLogic delivers cloud contact center capabilities to enhance customer engagements while optimizing business workflows and operations.
Posted March 22, 2023

MarketsandMarkets eyes 21.6 percent annual growth driven by cloud deployments and integration service needs.
Posted March 21, 2023

Carahsoft will distribute Verint's customer engagement solutions to the public sector. (Featured on DestinationCRM.com.)
Posted March 17, 2023

MarketsandMarkets expects the UCC market to nearly double in five years.
Posted March 15, 2023

PolyAI's conversational assistant is integrated with Twilio's Flex and Programmable Voice platforms. (Featured on SpeechTechMag.com.)
Posted March 14, 2023

MetTel and Talkdesk are pairing up to bring an AI-powered, unified customer experience.
Posted March 14, 2023

Thrio's new offering enables integration of UCaaS/PBX and CCaaS natively and via Microsoft Teams.
Posted March 08, 2023

Lifesize's CxConcierge delivers live, video-enabled customer service.
Posted March 07, 2023

The partnership extends Zendesk Suite's latest innovations in customer service to AWS and AWS Marketplace.
Posted February 24, 2023

Waterfield broadens its solution portfolio and value-added services for contact centers with its Dice acquisition. (Featured on DestinationCRM.com.)
Posted February 23, 2023

New features in Telinta's Desktop Softphone and WebRTC include Operator Panel and Busy Lamp Field.
Posted February 16, 2023

AWS will offer RingCentral MVP (Message Video Phone) and RingCentral Contact Center solutions to its customers.
Posted February 16, 2023

ConnectPath CX. built for Amazon Connect contact centers, now includes more it agent management, contact center operations, and reporting capabilities.
Posted February 09, 2023

GoTo Customer Engagement provides customer communication with two-way digital channels, including SMS campaigns, webchat, and social media.
Posted February 07, 2023

Yobi Call Summarization includes a searchable transcript, action items, and notes.
Posted February 07, 2023

Dialpad extends Ai Customer Intelligence to more apps, including Google, Bullhorn, ServiceNow, and HubSpot.
Posted January 18, 2023

8x8 Customer Labs is an early-access program to help enhance 8x8 XCaaS product design, features, and user experience.
Posted January 18, 2023

Following its GoContact acquisition, Broadvoice is bringing the GoContact CCaaS solution to North America.
Posted January 11, 2023

Genesys and AWS plan to expand joint development and go-to-market strategies to help mutual clients accelerate digital transformations and cloud customer experience strategies.
Posted January 10, 2023

The cloud can feel like a nebulous entity, but deployed correctly, it can make CX more flexible and efficient.
Posted January 06, 2023

InteractiveTel rebrands as TotalCX to emphasize its focus on the customer experience in the automotive industry.
Posted January 04, 2023

MarketsandMarkets expects the global CPaaS market to grow by nearly 30 percent per year over the next five years.
Posted January 03, 2023

Lumen has expanded its Genesys partnership to offer a holistic, cloud-based solution for contact centers.
Posted December 09, 2022

Waterfield's Ascend subscription solution helps contact centers migrate to the cloud. (Featured on DestinationCRM.com.)
Posted December 08, 2022

RingCentral's comprehensive end-to-end encryption solution now covers messaging, phone, and video through its MVP product.
Posted December 07, 2022

Five9 elevates omnichannel customer engagement with innovations in digital self-service, AI design, and analytics.
Posted December 06, 2022

Connect with SCS



Email Newsletter

Receive customer service news, trends, and analysis, plus expert advice.
Periodically, get important offers from SmartCustomerService.com or our advertising partners.

Best Practices

More Best Practices

Webinars

More Webinars

Content Library

More Content Library