ServiceNow has deepened its integration with Microsoft Teams.
Posted September 23, 2020
The cloud communications provider opens a new office in Hamburg.
Posted September 23, 2020
8x8 has inked a strategic VAR channel partnership with Spectrotel .
Posted September 16, 2020
CoreDial's eZuce acquisition brings additional capabilities to CoreDial's CoreNexa platform.
Posted September 16, 2020
Verified Calls offers reduction in mobile inbound call spam for consumers using Android devices.
Posted September 09, 2020
Hammer Ohm introduces VoiceRNA scoring to measure call quality. (Featured on SpeechTechMag.com.)
Posted September 08, 2020
Telarus will expand 8x8's contact center solution availability in the United Kingdom.
Posted September 02, 2020
New integration enables Cyara to test Twilio Flex agent routing and data-passing functionality.
Posted August 20, 2020
Bright Pattern's Omnichannel Communication Interaction Platform provides AI-powered automation and remote service desk capabilities.
Posted July 30, 2020
3CLogic's latest release further embeds calling, contact center, and related capabilities into Microsoft's CRM platform. (Featured on DestinationCRM.com.)
Posted July 28, 2020
The new Unify Office will become the exclusive UCaaS solution for 40 million users of the Atos Unify family of products.
Posted July 21, 2020
Voximplant is deepening its partnership with Google Cloud via a DialogFlow integration that speeds the development of real-time communications applications and voice bots. (Featured on SpeechTechMag.com.)
Posted July 16, 2020
Aryaka and 8x8 partnership will accelerate digital transformation for organizations across global workplaces.
Posted July 09, 2020
Sytel Softdial is a multimedia, multitenant, and fully blended contact center platform.
Posted July 02, 2020
Aircall's cloud-based phone and contact center solutions join TBI's portfolio.
Posted June 30, 2020
PCI Pal's Agent Assist integrates with key Avaya contact center solutions. (Featured on DestinationCRM.com.)
Posted June 30, 2020
RingCentral's Cloud PBX for Microsoft Teams features Direct Routing integration.
Posted June 30, 2020
Evolve IP's Work Anywhere Office blends fully integrated virtual desktops, collaboration and communications tools, and contact center systems.
Posted June 23, 2020
Call Journey's Conversation Analytics technology is being combined with Oak Innovation's communications management platform. (Featured on DestinationCRM.com.)
Posted June 23, 2020
he Neutrino release of V-Person provides tools and expertise to help companies create AI-enhanced conversations with customers and employees. (Featured on DestinationCRM.com.)
Posted June 23, 2020
Lifesize and Serenova announced a united corporate brand following their merger in March.
Posted June 19, 2020
Scoring, detection, and mitigation cloud service provides always-on communications security for company networks and contact centers. (Featured on DestinationCRM.com.)
Posted June 17, 2020
Creatio partner Velvetech developed the Contact Center Product Suite, which is available on Creatio's marketplace. (Featured on SpeechTechMag.com.)
Posted June 16, 2020
8x8's Open Communications Platform offers telephony for Microsoft Teams, performance monitoring, and end-to-end interaction AI capabilities.
Posted June 10, 2020
New features enhance the mobility of contact center agents and subject matter experts.
Posted June 04, 2020
New capabilities are added to Empirix's Hammer Cloud platform for network, infrastructure, and application testing and monitoring.
Posted May 28, 2020
BabbleLabs Clear Edge for Client is speech enhancement software for remote workers in noisy environments.
Posted May 13, 2020
Virgin Media Business can now offer 8x8's cloud communications platform to business customers across the United Kingdom.
Posted May 13, 2020
RingCentral's newest app lets users switch between devices and modes of communication, including team messaging, calling, and video meetings.
Posted May 06, 2020
AT&T AT&T Cloud Contact Center features technology from Five9 and AT&T's voice and collaboration tools. (Featured on DestinationCRM.com.)
Posted May 05, 2020
CallTower's Webex Teams integration enables a complete Cisco UCaaS and collaboration experience
Posted April 30, 2020
Servion is now uniquely positioned to sell, install, and manage Cisco CX Cloud and On-Prem solutions in Canada.
Posted April 28, 2020
AudioCodes solution enables the rapid purchase and integration of phone numbers with virtual agents developed on Google Dialogflow.
Posted April 27, 2020
8x8's partnership with Comstar will help organization move to cloud communications.
Posted April 24, 2020
Telestax's partnership with NUSO will speed delivery of cloud communication applications for remote collaboration.
Posted April 17, 2020
8x8's Video MeetingsPro is powered by Jitsi and runs on the Oracle Cloud infrastructure.
Posted April 15, 2020
CT Cloud Contact Center is available for quick deployment in response to COVID-19.
Posted April 07, 2020
NICE inContact and Zoom are joining forces to deliver more personalized customer experiences while supporting remote workers.
Posted April 03, 2020
RingCentral Video is a complete video phone and messaging solution.
Posted April 03, 2020
The combined NICE inContact/RingCentral solution provides cloud contact center, cloud PBX, video meetings, and team messaging for work-from-home agents.
Posted April 02, 2020
Enghouse Cloud and Communications Center now supports an advanced integration with Microsoft Teams. (Featured on DestinationCRM.com.)
Posted March 31, 2020
Servion is certified to sell, deploy, and support Cisco Unified Contact Center Solutions targeted at large enterprises.
Posted March 23, 2020
Bright Pattern is offering special virtual contact center capability for companies impacted by coronavirus.
Posted March 20, 2020
Avaya Cloud Office gains broader channel availability through Telarus agreement.
Posted March 20, 2020
8x8 Rapid Expansion enables remote employees to stay responsive to customers and partners during challenging times.
Posted March 17, 2020
Avaya Agent for Desktop can transition contact centers to a flexible, work-from-home model.
Posted March 11, 2020
NICE inContact is providing free work-from-home module and free voice call ports for 211 and 311 organizations to handle increased interactions volume.
Posted March 11, 2020
8x8 X Series and 8x8 Contact Center are now available in Canada through channel partners.
Posted March 11, 2020
Lifesize and Serenova are merging to create one contact center communications and workplace collaboration company.
Posted March 10, 2020