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Voice and Data Services
Mutare Partners with Five9
Mutare's Voice Traffic Filter is now available on the Five9 CX Marketplace and can be integrated with the Five9 Intelligent CX Platform.
Posted May 23, 2023
UJET Integrates with Microsoft Teams
Native integration combines UJET's CCaaS routing logic with the modern communication features of Microsoft Teams UCaaS.
Posted May 23, 2023
Enghouse Systems Enters into Asset Purchase Agreement with Lifesize
Lifesize is undertaking a reorganization following its Chapter 11 filing.
Posted May 18, 2023
Intradiem Awarded U.K. Patent for Call Center Data-Handling Capabilities
Intradiem's new patent protects its ability to capture vast quantities of data and provide enhanced controls to maintain compliance with strict data storage requirements.
Posted May 10, 2023
RingCentral Launches RingCentral for Teams 2.0
Revamped solution enhances Microsoft Teams with advanced telephony, mobile experience, SMS, fax, integrations, and faster performance.
Posted May 09, 2023
ID R&D Patent Sets Benchmark for Preventing Voice Spoofs and Deepfakes
ID R&D's patented advances in detection of recorded and synthetic voice provide a new level of protection against fraud. (Featured on
SpeechTechMag.com
.)
Posted May 05, 2023
BT and Five9 Expand Partnership
Mutual customers can now access Five9 Intelligent CX Platform embedded with BT's global voice and data services.
Posted May 05, 2023
Reinvent Telecom Introduces MyCloud Contact Center Platform
MyCloud Contact Center is a private-label contact center as a service (CCaaS) platform for small to midsized businesses.
Posted May 03, 2023
Medallia Partners with Cresta, Five9, and LivePerson
Medallia's integrations with Cresta, Five9, and LivePerson combine conversation intelligence and real-time experience insights.
Posted May 02, 2023
Bucher + Suter Announces Webex Contact Center Support for Service Cloud Voice with b+s Connects
Bucher + Suter's b+s Connects integrates Salesforce Service Cloud Voice and Webex Contact Center.
Posted May 02, 2023
Bright Pattern Launches Omni-Enterprise CX
Bright Pattern's Omni-Enterprise CX allows any employee (even people outside the contact center) to connect to customers on any channel.
Posted May 02, 2023
8x8 Updates Its XCaaS Solution
8x8 XCaaS feature updates include conversational AI self-service, audit history, enhanced mobile administration, and more.
Posted April 27, 2023
Communications Platform-as-a-Service (CPaaS) Market to Hit $60 Billion by 2032
FMI projects 25 pecent CAGR for CPaaS solutions through 2032, fueled largely by chatbot adoption.
Posted April 26, 2023
LivePerson Upgrades Conversational Cloud with Generative AI
LivePerson is adding large language models and voice capabilities to its Conversational Cloud
Posted April 25, 2023
Customers Still Prefer Voice Support
Voice is still preferred by consumers despite the rise of digital support channels, says Info-Tech Research Group. (Featured on
DestinationCRM.com
.)
Posted April 18, 2023
Aircall Launches Transcription Feature
Aircall can now provide call and voicemail transcripts for sales and support teams. (Featured on
SpeechTechMag.com
.)
Posted April 06, 2023
Bandwidth Launches Maestro
Bandwidth Maestro helps companies integrate real-time voice apps across unified communications, cloud contact center, and AI platforms.
Posted March 28, 2023
Cyara Acquires Spearline
Cyara's acquisition of Spearline expands its solutions for AI and cloud contact center migration assurance.
Posted March 28, 2023
LiveVox Partners with CGI
LiveVox has integrated its cloud contact center technology with CGI's collections platform for financial firms.
Posted March 28, 2023
Tata Launches Jamvee Calling Solution
Tata Communications' Jamvee is an integrated, cloud-based calling and collaboration solution for global companies.
Posted March 27, 2023
Five9 Expands Partnership with Invoca
Expanded partnership enables Five9 to resell Invoca PreSense, delivering a joint solution that provides contact center agents a pre-call picture of customers' digital activity.
Posted March 23, 2023
Verint Partners with Eventus
Eventus becomes a Verint value-added reseleer, bringing Verint's Digital-First Engagement solutions to customers worldwide.
Posted March 23, 2023
CM.com Partners with SpeechLogix
Partnership brings together SpeechLogix's advanced contact center solution and CM.com's omnichannel business messaging.
Posted March 23, 2023
Sprinklr Launches Winter Release of CCaaS Solution
Sprinklr's latest release includes 120 customer service and 25 AI innovations.
Posted March 22, 2023
3CLogic CTI and Contact Center Solution Now Available on SAP Store
By integrating with SAP CRM Sales and SAP CRM Service Manager, 3CLogic delivers cloud contact center capabilities to enhance customer engagements while optimizing business workflows and operations.
Posted March 22, 2023
Contact Center Software Market to Be Worth $93.7 Billion by 2027
MarketsandMarkets eyes 21.6 percent annual growth driven by cloud deployments and integration service needs.
Posted March 21, 2023
Verint and Carahsoft Partner to Bring Citizen Engagement Solutions to Government
Carahsoft will distribute Verint's customer engagement solutions to the public sector. (Featured on
DestinationCRM.com
.)
Posted March 17, 2023
Unified Communication and Collaboration Market to Be Worth $141.6 Billion by 2027
MarketsandMarkets expects the UCC market to nearly double in five years.
Posted March 15, 2023
PolyAI Partners with Twilio
PolyAI's conversational assistant is integrated with Twilio's Flex and Programmable Voice platforms. (Featured on
SpeechTechMag.com
.)
Posted March 14, 2023
MetTel Partners with Talkdesk
MetTel and Talkdesk are pairing up to bring an AI-powered, unified customer experience.
Posted March 14, 2023
Thrio Adds Unified Communication Capabilities to Its Core CX Platform
Thrio's new offering enables integration of UCaaS/PBX and CCaaS natively and via Microsoft Teams.
Posted March 08, 2023
Lifesize Launches CxConcierge
Lifesize's CxConcierge delivers live, video-enabled customer service.
Posted March 07, 2023
Zendesk Partners with AWS
The partnership extends Zendesk Suite's latest innovations in customer service to AWS and AWS Marketplace.
Posted February 24, 2023
Waterfield Tech Acquires Dice Communications
Waterfield broadens its solution portfolio and value-added services for contact centers with its Dice acquisition. (Featured on
DestinationCRM.com
.)
Posted February 23, 2023
Telinta Enhances Desktop Softphone and WebRTC Solutions
New features in Telinta's Desktop Softphone and WebRTC include Operator Panel and Busy Lamp Field.
Posted February 16, 2023
RingCentral Partners with AWS
AWS will offer RingCentral MVP (Message Video Phone) and RingCentral Contact Center solutions to its customers.
Posted February 16, 2023
CloudHesive Rebrands Dextr Flex as ConnectPath CX
ConnectPath CX. built for Amazon Connect contact centers, now includes more it agent management, contact center operations, and reporting capabilities.
Posted February 09, 2023
GoTo Launches GoTo Customer Engagement
GoTo Customer Engagement provides customer communication with two-way digital channels, including SMS campaigns, webchat, and social media.
Posted February 07, 2023
Yobi Launches Call Summarization
Yobi Call Summarization includes a searchable transcript, action items, and notes.
Posted February 07, 2023
Dialpad Broadens Partner Ecosystem
Dialpad extends Ai Customer Intelligence to more apps, including Google, Bullhorn, ServiceNow, and HubSpot.
Posted January 18, 2023
8x8 Launches 8x8 Customer Labs
8x8 Customer Labs is an early-access program to help enhance 8x8 XCaaS product design, features, and user experience.
Posted January 18, 2023
Broadvoice Launches GoContact Cloud Contact Center in North America
Following its GoContact acquisition, Broadvoice is bringing the GoContact CCaaS solution to North America.
Posted January 11, 2023
Genesys Expands Partnership with AWS
Genesys and AWS plan to expand joint development and go-to-market strategies to help mutual clients accelerate digital transformations and cloud customer experience strategies.
Posted January 10, 2023
Tips for Tapping the Cloud to Transform the Customer Experience
The cloud can feel like a nebulous entity, but deployed correctly, it can make CX more flexible and efficient.
Posted January 06, 2023
InteractiveTel Becomes TotalCX
InteractiveTel rebrands as TotalCX to emphasize its focus on the customer experience in the automotive industry.
Posted January 04, 2023
Communications Platform-as-a-Service Market to Be Worth $45.3 Billion by 2027
MarketsandMarkets expects the global CPaaS market to grow by nearly 30 percent per year over the next five years.
Posted January 03, 2023
Lumen Expands Partnership with Genesys
Lumen has expanded its Genesys partnership to offer a holistic, cloud-based solution for contact centers.
Posted December 09, 2022
Waterfield Tech Launches Ascend Solution
Waterfield's Ascend subscription solution helps contact centers migrate to the cloud. (Featured on
DestinationCRM.com
.)
Posted December 08, 2022
RingCentral Adds Encryption to Phone and Messaging
RingCentral's comprehensive end-to-end encryption solution now covers messaging, phone, and video through its MVP product.
Posted December 07, 2022
Five9 Updates Its Cloud Contact Center Platform
Five9 elevates omnichannel customer engagement with innovations in digital self-service, AI design, and analytics.
Posted December 06, 2022
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