Voice and Data Services

Tata's DIGO is designed to transform customer engagement with intelligent Human to Everything (H2X) interactions across all customer experience (CX) platforms.
Posted May 20, 2022

Pure IP has launched Dynamics Call Connect for adding voice to Microsoft Dynamics 365.
Posted May 20, 2022

8x8 and Ingram Micro Cloud have expanded their distribution partnership with a new resale go-to-market strategy.
Posted May 19, 2022

Integration brings together Twilio voice and SMS technology with Sprinklr Modern Care.
Posted May 12, 2022

Grand View has increased its projections for growth in the cloud contact center market, largely due to COVID's impact on contact centers.
Posted May 03, 2022

Cloudli TalkNText offers AI-powered call screening capabilities for business users across iOS, Android, and desktop devices. (Featured on DestinationCRM.com.)
Posted April 28, 2022

Recording and analytics with ASC's Recording Insights is now available for RingCentral users.
Posted April 28, 2022

Global Relay's latest release enables control and flexibility for the multichannel hybrid workplace.
Posted April 28, 2022

VHT solidifies new branding as Mindful to align with its philosophy for how enterprise brands should treat people.
Posted April 21, 2022

NICE and Deutsche Telekom Global Business partner to bring CXone to companies across Europe. (Featured on DestinationCRM.com.)
Posted April 13, 2022

Together Thrio and Subspace are offering improved contact center connectivity via a premium private network.
Posted April 13, 2022

Talkdesk CX Cloud meets Google's security and performance requirements for Chrome OS as validated CCaaS solution. (Featured on DestinationCRM.com.)
Posted April 12, 2022

Hexaware is working with Genesys to help customers transition from premises- to cloud-based customer service.
Posted April 01, 2022

Alcatel will offer Avaya OneCloud CCaaS to its customers, while Avaya will offer Alcatel's Digital Age Networking to its customers.
Posted March 30, 2022

Sabio integrates Twilio Flex with Google Cloud Contact Center AI (CCAI).
Posted March 30, 2022

Intercom has added Surveys and Switch to its Engagement OS.
Posted March 23, 2022

Dialpad's conversational AI dynamically learns and applies customer intent across all modes of customer communication. (Featured on DestinatiionCRM.com.)
Posted March 22, 2022

Google's latest addition to Contact Center AI reimagines the customer experience through full end-to-end platform expansion.
Posted March 21, 2022

Pindrop-Bandwidth Integration provides voice authentication for contact centers moving to the cloud.
Posted March 21, 2022

Integration allows Cresta customers to connect into the Five9 customer engagement platform and Five9 customers to implement Cresta's real-time intelligence layer.
Posted March 18, 2022

8x8 Agent Workspace offers contact queuing and handling features, while Conversation IQ offers AI-driven agent coaching and performance management.
Posted March 17, 2022

Google imparts recommended status on UJET's and Dialpad's cloud contact center solutions.
Posted March 17, 2022

Forethought's Solve Conversational AI agent is now integrated with Zendesk's Sunshine Conversations to power omnichannel customer experiences. (Featured on DestinationCRM.com.)
Posted March 15, 2022

Comm100 has worked with Deltapath to incorporate voice into its omnichannel customer engagement platform. (Featured on DestinationCRM.com.)
Posted March 15, 2022

Here are some things to consider when looking to bring on a third-party to manage your unified communications infrastructure.
Posted March 04, 2022

The acquisition includes capital to accelerate the growth of Revation's LinkLive CCaaS platform.
Posted March 02, 2022

Dialpad's technology passes ISO's test for data protection.
Posted March 02, 2022

With CommBox and the Voicenter, sales and support centers can provide their consumers with IVR options and digital communications.
Posted February 24, 2022

NovelVox has linked Cisco Webex with core systems for banking, credit union, and health care.
Posted February 23, 2022

After a failed attempt to acquire Five9 last year, Zoom enters the cloud contact center market with a product of its own.
Posted February 23, 2022

Cyara's Automated Customer Experience Assurance Platform is now available to U.S. government agencies through Carahsoft's contracts and resellers. (Featured on DestinationCRM.com.)
Posted February 18, 2022

Twilio will use LumenVox's speech recognition, voice biometrics, and call analytics in its Voice and Flex contact center offerings.
Posted February 17, 2022

CRMNext's OCP supports multiple chat and voice interaction channels.
Posted February 07, 2022

Vodafone Business UC with RingCentral rolls out across Europe and Asia.
Posted February 04, 2022

NICE has added CXone to the Chrome Enterprise Recommended Program.
Posted February 04, 2022

The Google Cloud-Dialpad partnership consolidates business communications, contact center, and collaboration into a single user experience for Google Workspace. (Featured on DestinationCRM.com.)
Posted February 03, 2022

Knowlarity's cloud communications, voice, and contact center solutions will add to Gupshup's Conversational Messaging suite. (Featured on SpeechTechMag.com.)
Posted February 02, 2022

Pindrop partnership will provide greater access to authentication and fraud protection for Five9 customers.
Posted January 28, 2022

Neustar and First Orion collaboration provides a unified solution to get calls answered. (Featured on DestinationCRM.com.)
Posted January 25, 2022

Cyara's Toll-Free Fast Check assures reliability of toll-free numbers and related systems.
Posted January 20, 2022

A new research report shows the cloud contact center market will grow at a CAGR of 25.3 percent for the next five years.
Posted January 19, 2022

NovelVox's solutions leverage Avaya OneCloud UCaaS and CCaaS capabilities.
Posted January 13, 2022

Y Meadows' customer service automation tools are validated for information security.
Posted January 12, 2022

Numonix adds compliance and business features to its IXCloud compliance recording for Microsoft Teams.
Posted January 12, 2022

Allied Market Research expects the market for IP telephony systems to grow by 13.7 percent per year over the next eight years.
Posted January 12, 2022

Cloud communications and UCaaS provider Destiny acquires Meridix, adding communication analytics capabilities.
Posted January 11, 2022

Vyopta adds features to improve voice cost optimization and calling insights for inbound and outbound connections.
Posted January 07, 2022

Microsoft Teams Voice users can now make and receive phone calls from within Altaworx.
Posted December 30, 2021

8x8 now supports companies with operations in the Philippines, bringing the number of countries supported to 48.
Posted December 16, 2021

Mind Commerce expects strong growth for conversational AI amid changing contact center and customer priorities.
Posted December 15, 2021