Gryphon integrates with Genesys Cloud to give customers real-time, automated contact compliance.
Posted September 30, 2026
GenAI chatbots, voicebots, and agentic AI expected to deliver the greatest value. (Featured on DestinationCRM.com.)
Posted September 30, 2026
RingCentral's plugin for ChatGPT and MCP connectors for Claude make conversation data accessible and actionable in LLMs.
Posted September 10, 2026
Real-Time Voice Translation built directly into Zendesk Contact Center helps customers and agents communicate naturally across languages.
Posted September 10, 2026
Omilia and Telarus are bringing self-learning agentic CX to clients across the U.S. and U.K.
Posted September 02, 2026
3CLogic's AI Agent Evaluator automates QA and scoring of voice AI agents.
Posted September 01, 2026
Bland's FedRAMP 20x Class A Certification gives federal agencies a new path to evaluate and adopt AI agents
Posted September 01, 2026
OneMeta VerbumSDK now trains and runs entirely inside clients' own infrastructure. (Featured on SpeechTechMag.com.)
Posted August 25, 2026
Capacity adds automated quality assurance, multi-agent support, and knowledge orchestration to its voice AI agent offerings.
Posted August 25, 2026
Integration brings AI-powered noise cancellation, accent conversion, and multilingual voice capabilities to the 8x8 Platform for CX. (Featured on SpeechTechMag.com.)
Posted August 20, 2026
Conversational AI provider boost.ai has joined OpenAI Partner Network as a Select Partner. (Featured on SpeechTechMag.com.)
Posted August 18, 2026
AudioCodes' Voca CIC and AnywhereNow's Tendfor voice products certified for Microsoft Teams. (Featured on SpeechTechMag.com.)
Posted August 18, 2026
Custom AI agents now qualify callers, route leads, and brief teams before every transfer.
Posted August 12, 2026
Integration brings Modulate's synthetic voice detection to the Scam.ai platform, helping organizations identify multimodal deepfake threats through a single customer experience. (Featured on SpeechTechMag.com.)
Posted August 12, 2026
Twilio Branded Calling lets businesses display a verified business name, logo, and, where supported, reason for calling.
Posted August 05, 2026
Avaya's Aura 10.3 release strengthens security and updates core infrastructure.
Posted August 05, 2026
PCI Pal partnership brings secure and compliant payment experiences to NiCE customers globally across any business communications channel.
Posted July 31, 2026
8x8's new platform capabilities include conversational intelligence, AI agent deployment, enterprise-wide expert routing, and a workforce management update.
Posted July 30, 2026
contactSPACE and Zoom bring outbound capabilities to Zoom Contact Center with contactSPACE 4zoom.
Posted July 28, 2026
New agreement enables NiCE to resell RingCentral's RingEX; companies also extend agreement to market and sell RingCentral Contact Center, powered by NiCE CXone.
Posted July 24, 2026
DevRev Voice AI for Computer shares organizational memory across agents.
Posted July 23, 2026
transcosmos has added AI agent capabilities in converting its CX platform into trans-DX Plus for Support. (Featured on DestinationCRM.com.)
Posted July 21, 2026
8x8 Small Business is a self-serve, consumption-based communications offering for small and mid-sized businesses. (Featured on DestinationCRM.com.)
Posted July 20, 2026
Level AI's Latitude family scores every customer interaction, keeps sensitive data inside a controlled environment, and gets sharper with every correction.
Posted July 20, 2026
New solutions from PWC US and OpenAI combine advanced AI with industry expertise to deliver personalized, efficient, and scalable customer experiences. (Featured on DestinationCRM.com.)
Posted July 17, 2026
ISI Analytics acquisition helps PartnerOne accelerate enterprise communications intelligence and customer experience.
Posted July 14, 2026
Through its Early Access Program, Eltropy gives fintech builders and credit unions and community banks a path from idea to deployed agent.
Posted July 08, 2026
Omilia Lexis is a voice synthesis model delivered inside Omilia's Conversational Platform. (Featured on SpeechTechMag.com.)
Posted July 08, 2026
Verint CEO David Rhodes told conference attendees that Verint continues to gain steam under Thoma Bravo and unveiled agentic AI capabilities.
Posted June 24, 2026
Krisp's new capabilities cover 100% of calls for quality and compliance, and protect every live interaction against synthetic caller fraud, real-time social engineering, and agent identity fraud.
Posted June 24, 2026
New capability adds trusted identity verification to the start of customer interactions.
Posted June 24, 2026
Five9 Voice AI Agents provide human-like conversations, real-time responsiveness, enterprise-grade governance, and seamless AI + Human collaboration.
Posted June 24, 2026
Partnership enables companies to scale automation while meeting industry compliance standards. (Featured on DestinationCRM.com.)
Posted June 23, 2026
Medallia to transfer ownership to a group led by Blackstone, Apollo, and FSK and reposition itself. (Featured on DestinationCRM.com.)
Posted June 18, 2026
Alvaria and Parloa are teaming up for compliant, high-performance AI agents for CX.
Posted June 18, 2026
TELUS Digital and Cresta have partnered to deliver AI agents and augment human agents.
Posted June 16, 2026
8x8 now provides live, simultaneous voice translation for 13 languages as part of its latest 8x8 AI Studio update. (Featured on DestinationCRM.com.)
Posted June 11, 2026
Integrated cloud PBX and contact center platform extends AI, analytics, and operational intelligence across the organization.
Posted June 09, 2026
8x8 Pulse provides conversational intelligence, while 8x8 Resolve provides critical communication management. (Featured on DestinationCRM.com.)
Posted June 03, 2026
Modulate has released its flagship Velma model through its developer API. (Featured on SpeechTechMag.com.)
Posted June 03, 2026
Zendesk Support Assistant integrates Microsoft Agent 365 to support employees through AI-powered workflows inside Microsoft Teams, Outlook, Word, and more.
Posted June 03, 2026
Broadvoice GoEngage and AI Analyst bring voice AI and conversational insights to GoContact.
Posted June 03, 2026
Vonage's strategic partnerships with Avaamo and Syndeo enable companies to deploy industry-specific AI agents for self-service and agent intelligence.
Posted June 03, 2026
Afiniti Agents, Afiniti Orchestrator, and Afiniti Intelligence join Afiniti Pairing in one platform to help contact centers manage support issues and protect customer lifetime value.
Posted May 28, 2026
Partnership combines Avaya Infinity with avatarin's AI, robotics, and real-time interaction technologies for customer interactions.
Posted May 27, 2026
Partnership brings the Hyro specialized, healthcare-native AI agents to the Five9 Intelligent Cloud Contact Center.
Posted May 26, 2026
GoTo Connect CX Complete unifies the full customer experience, while LogMeIn updates include agentic AI, real-time insights, deeper integrations, and enhanced security.
Posted May 20, 2026
Zendesk's new Agent Builder, omnichannel AI agents, Copilots, and outcome-based pricing round out the updated offerings.
Posted May 20, 2026
Most contact center AI failures trace back to stale source content in the help center, not to the model, and three operational fixes restore accuracy without buying anything new.
Posted May 20, 2026
Tool calling, GPT-5-class reasoning, and improved transcription are available now in 8x8 AI Studio.
Posted May 15, 2026