Dialpad extends Ai Customer Intelligence to more apps, including Google, Bullhorn, ServiceNow, and HubSpot.
Posted January 18, 2023
8x8 Customer Labs is an early-access program to help enhance 8x8 XCaaS product design, features, and user experience.
Posted January 18, 2023
Following its GoContact acquisition, Broadvoice is bringing the GoContact CCaaS solution to North America.
Posted January 11, 2023
Genesys and AWS plan to expand joint development and go-to-market strategies to help mutual clients accelerate digital transformations and cloud customer experience strategies.
Posted January 10, 2023
The cloud can feel like a nebulous entity, but deployed correctly, it can make CX more flexible and efficient.
Posted January 06, 2023
InteractiveTel rebrands as TotalCX to emphasize its focus on the customer experience in the automotive industry.
Posted January 04, 2023
MarketsandMarkets expects the global CPaaS market to grow by nearly 30 percent per year over the next five years.
Posted January 03, 2023
Lumen has expanded its Genesys partnership to offer a holistic, cloud-based solution for contact centers.
Posted December 09, 2022
Waterfield's Ascend subscription solution helps contact centers migrate to the cloud. (Featured on DestinationCRM.com.)
Posted December 08, 2022
RingCentral's comprehensive end-to-end encryption solution now covers messaging, phone, and video through its MVP product.
Posted December 07, 2022
Five9 elevates omnichannel customer engagement with innovations in digital self-service, AI design, and analytics.
Posted December 06, 2022
With UJET Connect, customer service providers can take advantage of accelerated business planning and commercial incentives for cloud migration.
Posted December 02, 2022
CallMiner rolled out integrations with Zoom Contact Center and Zoom Phone.
Posted November 09, 2022
Two customer engagement platforms combine their AI capabilities to deliver differentiated customer and agent experiences for banks and credit unions. (Featured on DestinationCRM.com.)
Posted November 02, 2022
Ooma's new call flow features in Ooma Office business phone service include Call Queue Agent Log In/Log Out.
Posted November 02, 2022
NovelVox's HubSpot CTI Connectors offer smart CTI controls and supervisor features for contact centers running on Avaya and Cisco platforms.
Posted November 02, 2022
Sytel has made its Softdial Cloud contact center-as-a-service offering available to companies in Europe, Asia, and the Pacific.
Posted November 02, 2022
Salesforce Contact Center blends automation, intelligence, and real-time data.
Posted October 26, 2022
FlexIP Solutions has revamped the user interface for its unified communications-as-a-service platform.
Posted October 26, 2022
Technology enables crystal-clear connections and empowers remote call-center agents.
Posted October 25, 2022
The LeapXpert Communications Platform now covers both messaging and voice communications.
Posted October 19, 2022
Pega Infinity 8.8 includes enhancements to Pega Platform, Pega Customer Decision Hub, and Pega Customer Service. (Featured on DestinationCRM.com.)
Posted October 19, 2022
Sprinklr's CXM demonstrates compliance with government security and infrastructure standards. (Featured on DestinationCRM.com.)
Posted October 18, 2022
FMI expects the worldwide contact center software market to grow at a rate of 10.8 percent for the next seven years and on-premises solutions to continue their dominance.
Posted October 17, 2022
Dialpad brings AI contact center advancements with no-code digital channels and AI virtual agents to Australia and New Zealand.
Posted October 17, 2022
3CLogic releases a voice and SMS solution for SAP Service Cloud. (Featured on DestinationCRM.com.)
Posted October 13, 2022
Infobip's omnichannel communications platform is now available on the ServiceNow Store
Posted October 12, 2022
AireSpring has become a reseller partner for 8x8's eXperience Communications as a Service (xCaaS).
Posted September 30, 2022
Voice and cloud contact center solutions provider 3CLogic is extending ServiceNow native AI-tool and designer to deliver voice self-service workflows and experiences.
Posted September 28, 2022
Five9's integration with Salesforce Service Cloud Voice lets service teams leverage telephony innovations from Five9.
Posted September 21, 2022
AWS ISV Accelerate Program is a co-sell program for AWS partners like Vonage.
Posted September 13, 2022
CRM magazine reveals its top five picks in 11 categories across customer service, marketing, and sales. (Featured on DestinationCRM.com.)
Posted September 07, 2022
LivePerson strengthens CRM integration capabilities with Webex Calling support.
Posted August 30, 2022
Partnership with Neustar enables Daon to provide an end-to-end authentication solution for contact centers to protect against call spoofing. (Featured on DestinationCRM.com.)
Posted August 26, 2022
Yosh.AI can now offer and deploy UJET and Google Cloud contact center solutions.
Posted August 25, 2022
DevOps teams can now speed up and validate Amazon Connect cloud contact center migrations with end-to-end WebRTC testing capabilities from Hammer.
Posted August 19, 2022
Cloud phone systems provider brings data into CRM and professional services automation platforms. (Featured on DestinationCRM.com.)
Posted August 15, 2022
Verint's latest Zoom integration supports gathering insights for all engagement channels.
Posted August 09, 2022
RingCentral's latest additions help companies automate tasks, reduce app switching, and create custom workflows. (Featured on DestinationCRM.com.)
Posted August 02, 2022
MarketsandMarkets has upped its projections for the worldwide contact center software market, which is expected to hit $35.2 billion this year.
Posted July 28, 2022
Alida's Summer 2022 product release bolsters capabilities in customer, employee, product, and brand experiences. (Featured on DestinationCRM.com.)
Posted July 26, 2022
Vonage brings cloud-based communications and contact center platforms to Ericsson.
Posted July 25, 2022
Glia's ChannelLess SMS and Outbound Calling makes texts and phone calls part of the seamless digital experience. (Featured on DestinationCRM.com.)
Posted June 30, 2022
8x8 XT Edition is a global communications solution for companies adopting Microsoft Teams.
Posted June 23, 2022
Kurmi membership in the Cisco SolutionsPlus Program provides faster access to unified communications automation for Cisco customers.
Posted June 20, 2022
Partnership brings Kore.ai's conversational AI to Tanla's communications platforms. (Featured on SpeechTechMag.com.)
Posted June 10, 2022
Genesys highlights expanded capabilities and customer successes with a multitude of digital solutions that keep humans in mind, executives said at the company's user conference.
Posted June 09, 2022
MarketsandMarkets projects 26 percent CAGR for cloud contact center solutions over the next three years.
Posted June 08, 2022
Dialpad Ai CSAT is a real-time predictive engine for customer satisfaction that provides visibility into 100 percent of calls.
Posted June 08, 2022
Genesys is now combining Zoom Phone and Genesys Cloud CX solution.
Posted June 06, 2022