C3's collaboration and contact center platforms are built on Cisco's Broadworks.
Posted June 14, 2019
Customer service centers have a significant business opportunity to tap into insights in voice data, yet most organizations are not equipped to do so properly.
Posted June 10, 2019
Serenova strengthens its channel program through a partnership with Telarus
Posted June 06, 2019
Cloud-based communications are undergoing constant changes, especially in this emerging anything-as-a-service age. Communications service providers are working to reposition themselves by offering cloud-based innovations of their own.
Posted May 20, 2019
8x8 is now offering its contact center solutions as a monthly service.
Posted May 15, 2019
Partnership extension allows RingCentral customers to add video to their communications infrastructures.
Posted May 07, 2019
There are already plenty of tasks that Alexa can do for users, but now there's one more—Alexa device owners can now use an audio command to contact the customer service department of Amazon's e-book company, Audible.
Posted April 29, 2019
AudioCodes One Voice Operations Center (OVOC) joins the AudioCodes Mediant VE SBC on Microsoft Azure marketplace.
Posted April 29, 2019
8x8's Flex Program helps companies move their communications systems to the cloud.
Posted April 24, 2019
RingCentral's deal with PCM expands cloud communications solutions for enterprises.
Posted April 17, 2019
VoIPstudio's Google Chrome extension integrates rich softphone features directly into the browser.
Posted April 12, 2019
Avaya IX Devices add support for SignalWire and Netsapiens software.
Posted April 10, 2019
Mitel's portfolio further leverages the Google Cloud Platform as well as advanced artificial intelligence and analytics capabilities.
Posted April 10, 2019
Talkdesk's partnership with Mitel has resulted in the launch of the MiCloud Connect CX cloud contact center solution. (Featured on DestinationCRM.com.)
Posted April 09, 2019
CallTower's latest addition to the CT Cloud Voice Suite improves call handling and user productivity with key integrations.
Posted April 08, 2019
The acquisition adds speech analytics and natural language technology to Evolve IP's cloud communications services.
Posted April 03, 2019
The Hammer Cloud Platform offers functional, regression, systems integration, performance, and customer experience testing within contact center environments and enterprise networks.
Posted April 03, 2019
The new solutions aim to empower agents to focus more on the human aspect of service.
Posted March 19, 2019
Vonage's new API services transform the unified communications and contact center experience with customizable capabilities.
Posted March 19, 2019
Communications provider Voxbone has expanded its platform to deliver communications for business end users.
Posted March 19, 2019
Thrio will use VI's SIP trunking to fuel its contact center suite.
Posted March 19, 2019
Edify's configurable communications platform reaches beyond channels and across teams,
Posted March 19, 2019
The Showroom allows channel partners to resell white-labeled CPaaS apps and services, and developers to monetize the communications services they build.
Posted March 15, 2019
RingCentral Persist maintains services in the event of an internet outage at customer locations.
Posted March 13, 2019
The integration enables 8x8 to deliver a virtual agent that improves the contact center experience for customers and agents alike.
Posted March 12, 2019
SOC 2 certification means that AnswerNet's contact center technology is protected against data loss.
Posted February 19, 2019
The acquisition of Red Ember expands TeleSpeak's communications offerings.
Posted February 13, 2019
The partnership combines Phonesuite's full-featured automated call distribution and IP PBX systems with Opulent's managed cloud services
Posted February 12, 2019
AudioCodes and Jabra are teaming up to deliver unified communications and contact center voice solutions.
Posted February 04, 2019
Rackspace will resell Synchronoss' Digital Experience Platform (DXP) to international customers
Posted January 23, 2019
Avaya this week is introducing its Avaya Intelligent Xperiences (Avaya IX) portfolio.
Posted January 21, 2019
Avaya adds partners and product offers to its AI Connect ecosystem for unified communications and contact center solutions.
Posted January 17, 2019
The AR-powered video assistance platform provider has released a video call app in the Salesforce App Exchange. (Featured on DestinationCRM.com.)
Posted December 18, 2018
Agreement adds Genesys' PureConnect and PureCloud contact center platforms to Star Telecom's portfolio.
Posted December 12, 2018
Dialpad Support for Call Centers features real-time AI tools
Posted December 05, 2018
LivePerson Maven replaces traditional websites and toll-free phone numbers.
Posted December 05, 2018
Contact center operations have evolved tremendously over the past decade. Does a move to the cloud make sense for your business?
Posted November 27, 2018
RingCentral also launched a unified mobile app and new integrations to expand its communications and collaboration platforms.
Posted November 14, 2018
SmartAction is compatible with key Avaya contact center solutions.
Posted November 12, 2018
New inbound and outbound capabilities round out the enhancements to DialerAI
Posted November 12, 2018
Aspect enlists the help of telecom technology services distributor Telarus.
Posted October 24, 2018
The partnership agreement expands Connex's customer engagement offerings.
Posted October 18, 2018
Integrated into 8x8 X Series, Team Messaging features automated deployment capabilities, public and private rooms, and interoperability with 23 third-party team messaging platforms.
Posted October 17, 2018
New transcription features and integration via Zoom App Marketplace are unveiled.
Posted October 12, 2018
Speakeasy AI Analytics 2.0 delivers dynamic real-time voice intent reporting that can pull in outside data and embed dashboards and reports within other enterprise applications.
Posted October 10, 2018
Verint has joined the Microsoft One Commercial Partner Program and is extending its recording solution for Microsoft Skype for Business and Microsoft Teams.
Posted September 26, 2018
AudioCodes has worked with Microsoft on a voice quality monitoring solution and connectivity across the One Voice for Microsoft 365 portfolio.
Posted September 25, 2018
The cloud communications platform will enable PingPilot to provide enhanced, global customer experience functions.
Posted September 25, 2018
The integration between TetraVX and Five9 brings together contact center and unified communications platforms.
Posted September 24, 2018
The acquisition of cloud contact center provider NewVoiceMedia is valued at $350 million.
Posted September 20, 2018