Voice and Data Services

8x8 accelerates innovation for its XCaaS platform with the Fuze acquisition for $250 million. (Featured on DestinationCRM.com.)
Posted December 01, 2021

Pindrop's Next Caller VeriCall automatic number identification (ANI) validation and spoof detection solution is now available on Amazon Marketplace. (Featured on DestinationCRM.com.)
Posted December 01, 2021

First Orion and NICE CXone are teaming up to offer branded calling solutions and call authentication. (Featured on DestinationCRM.com.)
Posted November 23, 2021

EasyLine's new mobile app facilitates customer calls and texts on one platform, with added marketing features.
Posted November 17, 2021

Ytel UCaaS delivers a unified experience across UCaaS, CCaaS, and CPaaS.
Posted November 17, 2021

The Insight Partners expects the global cloud communications platform market to grow at 25.3 percent per year for the next seven years.
Posted November 10, 2021

IntelePeer Reputation Management helps businesses protect outbound calls from being mislabeled as fraud or spam. (Featured on DestinationCRM.com.)
Posted November 01, 2021

Engageware and Glia are helping financial institutions provide customer support through digital channels.
Posted October 27, 2021

LivePerson's acquisitions of VoiceBase and Tenfold will yield a unified, integrated voice and conversational AI system.
Posted October 27, 2021

InterVision is offering AWS's Amazon Connect contact center suite as part of its unified communications offerings.
Posted October 21, 2021

Cisco has added Webex Calling features and Webex Customer Experience and Communications Platform as a Service (CPaaS) enhancements .
Posted October 19, 2021

With its acquisition of Koopid, Dialpad can offer comprehensive and intelligent omnichannel support through Dialpad Contact Center.
Posted October 19, 2021

Meeami's ClearVoice noise cancellation software is available for contact center agents on laptops and desktops.
Posted October 18, 2021

Avaya Experience Builders aligns Avaya services, partners, and developers to help companies build customer and employee experiences.
Posted October 18, 2021

LiveVox's SmartStart portal provides contact centers immediate platform readiness and access to LiveVox applications and processes.
Posted October 15, 2021

RingCentral pPlatform innovations help organizations embrace hybrid work environments.
Posted October 15, 2021

QBox and Cognigy partnership delivers natural language understanding performance management and testing to conversational AI. (Featured on SpeechTechMag.com.)
Posted October 14, 2021

8x8's Global Reach and XCaaS cloud infrastructure provides Canadian organizations with connectivity and reliability for customer communications.
Posted October 14, 2021

Plivo's Contacto CCaaS solution is geared toward omnichannel, mobile-first customer interactions. (Featured on DestinationCRM.com.)
Posted October 06, 2021

CareAR will leverage Verizon's 5G networks to transform service delivery.
Posted October 04, 2021

8x8 Frontdesk blends unified communications and contact center capabilities on one platform using 8x8's XCaaS.
Posted September 28, 2021

Talkdesk Phone unifies collaboration and contact center applications on one platform.
Posted September 28, 2021

Dialpad users can now launch communications apps directly within Salesforce Sales Cloud and Salesforce Service Cloud. (Featured on DestinationCRM.com.)
Posted September 23, 2021

MarketsandMarkets expects the customer communications management market to nearly double in the next five years. (Featured on DestinationCRM.com.)
Posted September 22, 2021

SMG expands its contact center and conversation analytics capabilities with a CallMiner partnership. (Featured on SpeechTechMag.com.)
Posted September 21, 2021

8x8 is delivering cloud phone and contact center solutions for multinational organizations in Russia, Japan, Puerto Rico, and dozens of other countries. (Featured on DestinationCRM.com.)
Posted September 21, 2021

Linc helps Gladly users resolve complex ecommerce use cases through automated digital workers. (Featured on DestinationCRM.com.)
Posted September 16, 2021

Front's Customer Communication Hub updates bring actionable customer context into the inbox. (Featured on DestinationCRM.com.)
Posted September 16, 2021

Bell Canada will provide cloud contact center services to Canadian businesses with NICE CXone on Canada's largest voice and data network. (Featured on DestinationCRM.com.)
Posted September 15, 2021

NovelVox's new CTI connectors can be deployed in the cloud or on premises.
Posted September 15, 2021

Transparency Market Research eyes nearly 20 percent CAGR for contact center solutions through 2030.
Posted September 13, 2021

RingCentral's product updates include tighter security, more integrations and add-ins, and more video meeting options.
Posted August 26, 2021

Edify Huddle CX 4.0 is a single contact center and unified communications solution with enhanced speed, simplicity, and choice .
Posted August 19, 2021

Brandessence Market Research expects the WebRTC market to grow by 41.2 percent per year for the next six years.
Posted August 18, 2021

Avaya OneCloud CPaaS and CCaaS are integrated with Microsoft Azure, Teams, and Dynamics 365.
Posted August 18, 2021

SYNNEX is bringing Nextiva's cloud-based contact center and unified communications products to its partner network.
Posted August 16, 2021

Avaya has acquired contact center developer CTIntegrations, strengthening the Avaya OneCloud platform.
Posted August 10, 2021

Ooma's partnership with UJET brings together unified communications and customer experience management
Posted July 29, 2021

8x8 XCaaS enhancements deliver large video meetings, tighter Microsoft Teams integration and advanced mobility support.
Posted July 28, 2021

Uniphore and Jacada together will offer full low-code and no-code contact center automation capabilities. (Featured on DestinationCRM.com.)
Posted July 27, 2021

The 3CLogic-ScreenMeet partnership complements ServiceNows digital channels with integrated voice and video capabilities.
Posted July 22, 2021

Dial800 has launched a new VoIP service, expanded analytics, and new integrations as part of a corporate refresh.
Posted July 21, 2021

Nextiva Contact Center is an integrated suite of contact center and collaboration tools.
Posted July 15, 2021

Talkdesk customers now have an all-in-one solution that unifies phone, digital channels, and CRM data embedded within Salesforce Service Cloud.
Posted July 02, 2021

Vonage Contact Center for Salesforce Service Cloud Voice brings automation, intelligence, and global calling capability to Service Cloud Voice.
Posted June 28, 2021

Tenfold NextGen CTI for Service Cloud Voice lets users leverage Tenfold's integration-platform-as-a-service) to connect enterprise telephony to Salesforce Service Cloud Voice.
Posted June 25, 2021

Avaya OneCloud for Salesforce Service Cloud brings together calls, digital engagement, and CRM data for service agents.
Posted June 25, 2021

Fonative is now verifying calls on its networks ahead of the FCC STIR/SHAKEN mandate.
Posted June 18, 2021

Integration combines Dialpad's AI-assisted voice capabilities with Teams' native interface for communications.
Posted June 17, 2021

New capabilities impact contact center agent and supervisor efficacy, ease of use for video meetings.
Posted June 11, 2021