HITRUST assessment confirms ASAPP's Customer Experience Platform meets rigorous cybersecurity and information protection standards.
Posted January 28, 2026
Upgraded Retell AI voice platform enables call centers to deploy infinite AI sales and support agents across voice, chat, email, and SMS. (Featured on DestinationCRM.com.)
Posted January 28, 2026
CommBox Era resolves customer conversations end to end, integrates with core systems, and operates within strict enterprise guardrails.
Posted January 27, 2026
TELUS and RingCentral bring advanced conversational AI and intelligent automation to business communications across Canada.
Posted January 27, 2026
Partnership expands Dialpad's AI-first communications platform to TD SYNNEX's global network of technology partner
Posted January 23, 2026
DDC Evora platform includes agentic AI for voice interactions and sentiment analysis. (Featured on DestinationCRM.com.)
Posted January 22, 2026
Kasada's AI Agent Trust gives companies verified, policy-based control over AI agents and automated traffic. (Featured on DestinationCRM.com.)
Posted January 22, 2026
Mutare's Voice Traffic Score (VTS) provides real-time call reputation intelligence with Webex by Cisco.
Posted January 06, 2026
Krisp's new software development kit empowers developers to build native real-time accent clarity into their platforms. (Featured on SpeechTechMag.com.)
Posted December 17, 2025
Vonage's AI-powered voice solution for virtual and human agents brings next-gen intelligence to customer engagement. (Featured on SpeechTechMag.com.)
Posted December 16, 2025
Vonage launches its business communications and contact center solutions in AWS Marketplace.
Posted December 05, 2025
Merger brings together SharpenCX's intelligent agent technology with Ytel's outbound customer experience capabilities. (Featured on DestinationCRM.com.)
Posted December 02, 2025
Collaboration brings together Amazon Connect voice capabilities, conversational analytics, and sentiment analysis with Zendesk Contact Center. (Featured on DestinationCRM.com.)
Posted December 02, 2025
Latest partnership will leverage 3CLogic's Communication Platform as a Service (CPaaS) and Contact Center as a Service (CCaaS) infrastructure to complement ServiceNow's AI Experience. (Featured on DestinationCRM.com.)
Posted December 02, 2025
Fluents Omnichannel fuses voice, SMS, and webchat in one context-aware platform. (Featured on DestinationCRM.com.)
Posted December 02, 2025
AVOXI's Proactive Service offering is a diagnostic solution to preemptively identify and fix global voice channel vulnerabilities. (Featured on DestinationCRM.com.)
Posted November 20, 2025
New capabilities across the 8x8 Platform for CX help teams resolve issues on first contact, streamline follow-ups, and work more efficiently. (Featured on DestinationCRM.com.)
Posted November 20, 2025
ASAPP's CXP turns every customer interaction into governed, intelligent action by unifying interactions, systems, and data across voice and digital channels.
Posted November 19, 2025
The UJET deal with Spiral adds foundational building blocks for conversational AI, predictive analytics, and business intelligence. (Featured on DestinationCRM.com.)
Posted November 18, 2025
Teneo 8 offers scalable AI agents for hybrid AI, governance, and real-time voice automation. (Featured on DestinationCRM.com.)
Posted November 18, 2025
Mitel CX 2.0 unites AI-powered automation, flexibility, and control to elevate every touchpoint while ensuring security and data sovereignty. (Featured on DestinationCRM.com.)
Posted November 18, 2025
RingCentral's Customer Engagement Bundle introduces advanced queue management and SMS shared inbox capabilities for lightweight contact centers.
Posted November 05, 2025
8x8 WFM is now a standard capability in every 8x8 Contact Center package. (Featured on DestinationCRM.com.)
Posted November 05, 2025
RingCentral has expanded its AI Receptionist and unveiled an AI Virtual Assistant (AVA), AI Conversation Expert (ACE), and Workforce Engagement Management suite. (Featured on DestinationCRM.com.)
Posted November 04, 2025
WestCX's new Engage, LinguaAI, and Journey Insights solutions bring multilingual, measurable, and human-like communication to healthcare organizations. (Featured on DestinationCRM.com.)
Posted November 04, 2025
Alliance brings together Tata Communications Kaleyra and NiCE CXone Mpower platforms to deliver seamless, AI-powered customer experiences at scale. (Featured on DestinationCRM.com.)
Posted October 30, 2025
Vonage's Agentforce Identity Insights and Fraud Detection helps contact center agents detect fraud risks, verify customers, and validate effective communications channels in real time.
Posted October 14, 2025
Oracle Intelligent Communications Orchestration Network Cloud Service enables companies to rapidly deploy and connect AI and communication services. (Featured on DestinationCRM.com.)
Posted October 10, 2025
Vonage's Communications API is integrated with ComDesign's CT-e1/SaaS CTI solution.
Posted October 03, 2025
Abby Connect's virtual receptionist leverages Deepgram's real-time speech-to-text technologies. (Featured on SpeechTechMag.com.)
Posted October 01, 2025
boost.ai added Express Voice, real-time transcription, performance analytics, speech-to-text fine-tuning, and natural background audio. (Featured on SpeechTechMag.com.)
Posted October 01, 2025
Talkdesk launches Microsoft Teams integration and Talkdesk Customer Experience Automation on Microsoft Azure Marketplace. (Featured on DestinationCRM.com.)
Posted September 30, 2025
The Hammer Cloud Platform for testing customer experience applications is now available in AWS Marketplace. (Featured on DestinationCRM.com.)
Posted September 24, 2025
NextGen Navigator is an automated customer service agent for answering inbound calls. (Featured on DestinationCRM.com.)
Posted September 23, 2025
TNS Enterprise Voice Security protects inbound contact center traffic from fraud.
Posted September 16, 2025
Interactions acquisition is expected to strengthen and extend SoundHound's capabilities in agentic AI.
Posted September 09, 2025
Genesys has added more than 150 advanced AI capabilities in the past few months, and more are on the way, executives stressed at the Xperience 2025 event. (Featured on DestinationCRM.com.)
Posted September 09, 2025
IntelePeer's collaboration with Waterfield looks to accelerate AI-driven CX modernization.
Posted September 04, 2025
Eltropy's agentic AI platform delivers conversational voice automation to deflect up to 60 percent of calls.
Posted September 03, 2025
Phreesia's VoiceAI is a conversational AI solution to transform call management in healthcare.
Posted September 03, 2025
LivePerson's AWS integration will help companies unify voice and digital customer experiences.
Posted August 26, 2025
Sendbird Voice AI provides seamless integration with SMS, email, and chat for customer service. (Featured on SpeechTechMag.com.)
Posted August 26, 2025
Verint will merge with Calabrio to create an AI-driven customer experience powerhouse. (Featured on DestinationCRM.com.)
Posted August 25, 2025
CallMiner OmniAgents are virtual agents that help companies engage customers across voice and digital channels. (Featured on DestinationCRM.com.)
Posted August 20, 2025
Dialpad's latest platform updates include new integrations, reporting, analytics, and insights.
Posted August 19, 2025
New integration bridges 8x8 Platform for CX with core banking systems from MNET
Posted August 15, 2025
Five9 integrates its cloud contact center technology with Epic's EHRs through Five9 Fusion for Epic.
Posted August 15, 2025
Intiveo has expanded the availability of Intiveo Voice for multi-location dental practices. (Featured on DestinationCRM.com.)
Posted August 12, 2025
Capacity acquires Call Criteria and Verbio Technologies to expand speech analytics, voice automation, and QA capabilities.
Posted August 08, 2025
IntelePeer's latest SmartAgent release is tailored for dental service organizations.
Posted August 07, 2025