Voice and Data Services

Vonage CX Cloud includes real-time sentiment analysis and enhanced self-service with chatbots and visual IVRs powered by Nexmo. (Featured on DestinationCRM.com.)
Posted June 19, 2018

Avaya's contact center and unified communications technologies and services are now available through Telarus with Avaya Master Agent Program.
Posted June 19, 2018

The Innovation Incubator will focus primarily on mobility, security, and artificial intelligence."
Posted June 01, 2018

The new connector aims to seamlessly integrate Voximplant's telephony platform directly into Dialogflow. (Featured on DestinationCRM.com.)
Posted May 31, 2018

The expanded dialing capabilities enable multinational companies to identify connectivity and audio quality issues with their toll and toll-free numbers.
Posted May 24, 2018

FoneLogix will offer Enacomm's Conversational Banking and intelligent IVR technology to its bank and credit union clients.
Posted May 22, 2018

Fonolo's In-Call Rescue is compliant with Avaya's IP Office Platform
Posted May 09, 2018

Communications Platform as a Service will give companies and consumers better ways to interact right within apps.
Posted May 07, 2018

Integrated offering from Avaya and Afiniti will drive performance, profit, and productivity improvements for enterprise contact centers.
Posted April 24, 2018

Vonage's cross-platform capability brings CRM information into its unified communications platform. (Featured on DestinationCRM.com.)
Posted April 20, 2018

The new contact center software platform supports more telephony platforms, privacy regulations, and omnichannel interactions.
Posted April 18, 2018

Channel partners can now tap into Brightlink's cloud services.
Posted April 17, 2018

InGenius Connector Enterprise 6.0 is now rated Avaya-compliant for the Avaya IP Office phone platform.
Posted March 15, 2018

Offered through Vonage's Nexmo Partner Program and the Vonage API Platform, the new offerings introduce a building-block' approach to implementing contact center technologies.
Posted March 12, 2018

RingCentral's Collaborative Contact Center combines intelligent bots and team collaboration.
Posted March 08, 2018

Jive has integrated its phone and unified communications with Zoho CRM.
Posted March 07, 2018

CallTrackingMetrics' softphone interface lets agents reach contacts and access data directly from within their phone display panels.
Posted March 01, 2018

Arrow Connect IoT platform is now integrated with Zang Workflow.
Posted February 27, 2018

Verint's growing line of SMB-specific solutions now includes recording, quality management, and workforce optimization solutions.
Posted February 27, 2018

New reseller relationship offers CTIntegrations' CT Suite omnichannel automation, management, and routing to more contact centers.
Posted February 21, 2018

Mitel's cloud solutions achieve HIPAA certification for safeguarding patient data and adhering to security standards.
Posted February 07, 2018

Dialpad's Pure-Cloud Solution now offers service teams a business phone system inside Zendesk.
Posted January 31, 2018

Spoken's contact center offerings supercharge Avaya's move into big data, machine learning, AI, and the cloud.
Posted January 29, 2018

CTI Adaptor integrates legacy or on-premises telephony and CRM systems for increased engagement visibility.
Posted January 16, 2018

Service uses WebRTC to connect callers to the right contact center options or agents.
Posted January 02, 2018

Unimax upgrades the latest version of its unified communications management software products to be compatible with Cisco Unified Contact Center Enterprise, Unified Contact Center Express, and Polycom phones.
Posted December 13, 2017

After 15 years of providing TrueACD Queues to users of the VirtualPBX Office Platform, new streamlined ACD Queues are now available for the Dash VoIP business phone system.
Posted December 01, 2017

New integration brings call center capabilities right within Salesforce.com.
Posted November 01, 2017

IR has launched its Prognosis UC Assessor as a cloud-based service and has added support for Microsoft Teams.
Posted September 26, 2017

The NuBot 3.12 contact center performance testing platform features a number of user interface and feature advances.
Posted September 25, 2017

Avaya certifies CTIntegrations' CT Suite R3.0 and CT Suite Web Client R3.0 for interoperability with certain Avaya Aura components.
Posted September 25, 2017

ProTel's WebRTC-based mobile app for businesses provides omnichannel online customer services.
Posted August 21, 2017

VoiceBase integrates its recording and speech analytics offering into Voxbone's communications platform. (Featured on SpeechTechMag.com.)
Posted August 11, 2017

Verba's Collaboration Compliance and Recording Platform has been verified for compatibility with Citrix HDX RealTime Optimization Pack, XenApp, and XenDesktop in a Microsoft Skype for Business environment.
Posted August 04, 2017

NICE has cerified Cyara's critical validation platform to aid with regulatory compliance.
Posted June 30, 2017

New partnership enables Softchoice to add 8x8 cloud-based unified communications, team collaboration, and contact center solutions to its portfolio.
Posted June 29, 2017

Exceptional Service ACD Call Center Module leverages cloud-based managed VOICE Platform to help hotels increase staff response.
Posted June 14, 2017

Five9 will offer Genband's unified communications and WebRTC products to its customers.
Posted June 13, 2017

Latest release provides more application and testing coverage for voice and contact center applications. (Featured on SpeechTechMag.com.)
Posted June 12, 2017

Avaya has validated a portfolio of desktop and conference phones with the BroadSoft BroadWorks platform for use by service providers.
Posted May 31, 2017

Application cost, deployment flexibility, system capabilities, and user controls should be considered when determining which contact center environment is right for your business.
Posted May 09, 2017

Zang Workflow features a drag-and-drop development environment for creating smart communication apps and workflows.
Posted April 19, 2017

The communications platform-as-a-service provider has opened up its application programming interfaces to allow developers to add communications functions to any mobile and web app.
Posted April 19, 2017

Technology allows sharing of visual and other data in real time during calls.
Posted April 19, 2017

The integration brings unified communications applications directly into Microsoft's latest CRM platform.
Posted March 22, 2017

Verint connects to Tango Networks' mobile solution to extend its Customer Engagement Optimization solutions to mobile environments. (Featured on DestinationCRM.com.)
Posted March 02, 2017

Earthbend's Cloud Contact Center is a multitenant version of Enghouse Interactive's Contact Center: Service Provider platform.
Posted March 01, 2017

Voxai adds to its customer contact center technology offering with Cyara's omnichannel testing and monitoring platform.
Posted March 01, 2017

Callision has launched a free cloud-based business phone system and carrier-independent contact center as a service.
Posted February 21, 2017

The IP telephony/unified communications solution provider announces partnership with the developer of software-based unified communications products.
Posted February 16, 2017