Agreement adds Genesys' PureConnect and PureCloud contact center platforms to Star Telecom's portfolio.
Posted December 12, 2018
Dialpad Support for Call Centers features real-time AI tools
Posted December 05, 2018
LivePerson Maven replaces traditional websites and toll-free phone numbers.
Posted December 05, 2018
Contact center operations have evolved tremendously over the past decade. Does a move to the cloud make sense for your business?
Posted November 27, 2018
RingCentral also launched a unified mobile app and new integrations to expand its communications and collaboration platforms.
Posted November 14, 2018
SmartAction is compatible with key Avaya contact center solutions.
Posted November 12, 2018
New inbound and outbound capabilities round out the enhancements to DialerAI
Posted November 12, 2018
Aspect enlists the help of telecom technology services distributor Telarus.
Posted October 24, 2018
The partnership agreement expands Connex's customer engagement offerings.
Posted October 18, 2018
Integrated into 8x8 X Series, Team Messaging features automated deployment capabilities, public and private rooms, and interoperability with 23 third-party team messaging platforms.
Posted October 17, 2018
New transcription features and integration via Zoom App Marketplace are unveiled.
Posted October 12, 2018
Speakeasy AI Analytics 2.0 delivers dynamic real-time voice intent reporting that can pull in outside data and embed dashboards and reports within other enterprise applications.
Posted October 10, 2018
Verint has joined the Microsoft One Commercial Partner Program and is extending its recording solution for Microsoft Skype for Business and Microsoft Teams.
Posted September 26, 2018
AudioCodes has worked with Microsoft on a voice quality monitoring solution and connectivity across the One Voice for Microsoft 365 portfolio.
Posted September 25, 2018
The cloud communications platform will enable PingPilot to provide enhanced, global customer experience functions.
Posted September 25, 2018
The integration between TetraVX and Five9 brings together contact center and unified communications platforms.
Posted September 24, 2018
The acquisition of cloud contact center provider NewVoiceMedia is valued at $350 million.
Posted September 20, 2018
Neustar's Outbound Dialing Solution enhances CRM records, prevents outbound calls from being blocked or mislabeled as spam, and optimizes calling strategies.
Posted September 19, 2018
Business unified communications provider net2phone has acquired the Canadian VoIP provider.
Posted September 18, 2018
The Asteria acquisition allows Phonesuite to add a full-service ACD to its VoiceWare platform.
Posted September 13, 2018
BT brings RingCentral's cloud communications solution to medium and large enterprises.
Posted September 13, 2018
Nexmo Connect is a collaborative ecosystem of partners around the enterprise communications platform.
Posted September 12, 2018
8x8's pairing with PlanetOne aims to drive mid-market and enterprise adoption of cloud communications solutions with 8x8 X Series.
Posted September 11, 2018
Companies using VirtualPBX's Dash platform now get free call recording and conferencing.
Posted September 06, 2018
Automation Anywhere's Digital Workforce Platform supports Amazon Web Services, Google Cloud, IBM Cloud, and Microsoft Azure.
Posted September 05, 2018
AT&T and RingCentral are extending their relationship to provide cloud communications and collaboration solutions.
Posted September 05, 2018
A report from Acute Market Reports predicts big growth for customer communication management, especially in managed services. (Featured on DestinationCRM.com.)
Posted September 05, 2018
Added functionality lets Salesforce users transition between voice and other communication channels in Service Cloud.
Posted August 28, 2018
Avtex and Adapt are positioned to deepen services in the customer experience arena. (Featured on DestinationCRM.com.)
Posted August 21, 2018
NICE integrates its NICE Trading Recording with Cloud9 Technologies' C9 cloud-based voice trading platform. (Featured on DestinationCRM.com).
Posted August 14, 2018
Q-Suite's new Service Management Panel lets cloud contact centers benefit from allocation of services on multiple servers.
Posted August 08, 2018
MarketsandMarkets projects the contact center software market to exceed $35 billion by 2023.
Posted August 07, 2018
QGate's latest version of intelli-CTi for Microsoft Dynamics 365 offers compatibility with Dynamics 365, Version 9, and Unified Service Desk, Version 3.3. (Featured on DestinationCRM.com.)
Posted August 03, 2018
With the acquisition of YipTel, Broadvoice expands into the contact center space.
Posted August 01, 2018
GenVoicehas launched a true cloud-based business phone system
Posted August 01, 2018
The partnership between Five9 and Fuze combines contact center and unified communications functionality. (Featured on DestinationCRM.com.)
Posted July 27, 2018
USAN's solution lets users connect Google's Dialogflow Enterprise Edition to existing corporate telephony networks leveraging Google Cloud Platform and Kubernetes.
Posted July 25, 2018
EvolveIP is acquiring the cloud-based unified communications provider to expand its presence in the Midwest.
Posted July 23, 2018
Ozonetel's KooKoo omnichannel widget combines voice calls with chat.
Posted July 23, 2018
8x8 X Series is a cloud solution that integrates voice, conferencing, collaboration, and contact center software in a single platform.
Posted July 17, 2018
Vonage CX Cloud includes real-time sentiment analysis and enhanced self-service with chatbots and visual IVRs powered by Nexmo. (Featured on DestinationCRM.com.)
Posted June 19, 2018
Avaya's contact center and unified communications technologies and services are now available through Telarus with Avaya Master Agent Program.
Posted June 19, 2018
The Innovation Incubator will focus primarily on mobility, security, and artificial intelligence."
Posted June 01, 2018
The new connector aims to seamlessly integrate Voximplant's telephony platform directly into Dialogflow. (Featured on DestinationCRM.com.)
Posted May 31, 2018
The expanded dialing capabilities enable multinational companies to identify connectivity and audio quality issues with their toll and toll-free numbers.
Posted May 24, 2018
FoneLogix will offer Enacomm's Conversational Banking and intelligent IVR technology to its bank and credit union clients.
Posted May 22, 2018
Fonolo's In-Call Rescue is compliant with Avaya's IP Office Platform
Posted May 09, 2018
Communications Platform as a Service will give companies and consumers better ways to interact right within apps.
Posted May 07, 2018
Integrated offering from Avaya and Afiniti will drive performance, profit, and productivity improvements for enterprise contact centers.
Posted April 24, 2018
Vonage's cross-platform capability brings CRM information into its unified communications platform. (Featured on DestinationCRM.com.)
Posted April 20, 2018