TNS Enterprise Voice Security protects inbound contact center traffic from fraud.
Posted September 16, 2025
Interactions acquisition is expected to strengthen and extend SoundHound's capabilities in agentic AI.
Posted September 09, 2025
Genesys has added more than 150 advanced AI capabilities in the past few months, and more are on the way, executives stressed at the Xperience 2025 event. (Featured on DestinationCRM.com.)
Posted September 09, 2025
IntelePeer's collaboration with Waterfield looks to accelerate AI-driven CX modernization.
Posted September 04, 2025
Eltropy's agentic AI platform delivers conversational voice automation to deflect up to 60 percent of calls.
Posted September 03, 2025
Phreesia's VoiceAI is a conversational AI solution to transform call management in healthcare.
Posted September 03, 2025
LivePerson's AWS integration will help companies unify voice and digital customer experiences.
Posted August 26, 2025
Sendbird Voice AI provides seamless integration with SMS, email, and chat for customer service. (Featured on SpeechTechMag.com.)
Posted August 26, 2025
Verint will merge with Calabrio to create an AI-driven customer experience powerhouse. (Featured on DestinationCRM.com.)
Posted August 25, 2025
CallMiner OmniAgents are virtual agents that help companies engage customers across voice and digital channels. (Featured on DestinationCRM.com.)
Posted August 20, 2025
Dialpad's latest platform updates include new integrations, reporting, analytics, and insights.
Posted August 19, 2025
New integration bridges 8x8 Platform for CX with core banking systems from MNET
Posted August 15, 2025
Five9 integrates its cloud contact center technology with Epic's EHRs through Five9 Fusion for Epic.
Posted August 15, 2025
Intiveo has expanded the availability of Intiveo Voice for multi-location dental practices. (Featured on DestinationCRM.com.)
Posted August 12, 2025
Capacity acquires Call Criteria and Verbio Technologies to expand speech analytics, voice automation, and QA capabilities.
Posted August 08, 2025
IntelePeer's latest SmartAgent release is tailored for dental service organizations.
Posted August 07, 2025
8x8's recent innovations around AI accelerate agent and self=service interactions.
Posted August 07, 2025
The renewed partnership between NiCE and RingCentral strengthens integrated AI-powered UCaaS and CCaaS solutions.
Posted August 06, 2025
New capabilities added to AIR include scheduling with Google and Outlook, additional language support, and an expanded international footprint.
Posted August 06, 2025
AT&T has expanded its Office@Hand business communications portfolio with RingCX Contact Center and RingSense Conversational Intelligence.
Posted August 04, 2025
Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration. (Featured on DestinationCRM.com.)
Posted August 01, 2025
Alvaria and CallMiner platform users benefit from deep customer insights, agent guidance, personalized outreach capabilities, and more. (Featured on DestinationCRM.com.)
Posted July 30, 2025
Acquisition strengthens Onix's capabilities with Google Cloud's Customer Engagement AI Suite and unites its Agentspace and Agentic AI with UJET CCaaS solutions. (Featured on DestinationCRM.com.)
Posted July 29, 2025
Cognigy and TeKnowledge are working together to accelerate agentic AI adoption in customer service. (Featured on DestinationCRM.com.)
Posted July 24, 2025
Expanded partnership elevates ServiceNow-powered customer and IT support with voice AI and rich video collaboration. (Featured on DestinationCRM.com.)
Posted July 23, 2025
Grupo NGN acquisition adds CCaaS capabilities to White Label's portfolio. (Featured on DestinationCRM.com.)
Posted July 23, 2025
Avaya and Databricks have partnered to deliver governance and security for AI at scale. (Featured on DestinationCRM.com.)
Posted July 23, 2025
Human-in-the-loop agent, conversation monitoring, and testing and simulation features expand ASAPP's GenerativeAgent. (Featured on DestinationCRM.com.)
Posted July 23, 2025
Cyara's latest platform update includes advanced artificial intelligence validation, real-time monitoring, and no-code test automation. (Featured on DestinationCRM.com.)
Posted July 15, 2025
Twilio has expanded its platform with real-time personalization, data residency control, and WhatsApp Business Calling.
Posted July 15, 2025
Connectel's automated voice technology is for businesses with high call volume.
Posted July 08, 2025
Ultatel's Intelligent Voice AI Agent is a fully managed service for handling routine customer service tasks. (Featured on DestinationCRM.com.)
Posted July 01, 2025
Eltropy's Desktop App uses fewer system resources and offers faster access than browser-based systems.
Posted June 27, 2025
New capabilities include Proactive Services, Intelligent Caller ID, Digest, and SIP Refer and Advanced SIP Messaging.
Posted June 25, 2025
8x8's Verif8 provides one-time password verification for customer interactions.
Posted June 25, 2025
CX Mpower Agents and integrations with AWS and Snowflake are among the highlighted innovations unveiled today. (Featured on DestinationCRM.com.)
Posted June 17, 2025
Insight7's Call Evaluation Platform turns conversations into insights for quality assurance, performance gains, and coaching. (Featured on DestinationCRM.com.)
Posted June 11, 2025
Upstream Works' new AgentNow tiers enable on-demand live video agents and humanized experiences for customer support.
Posted June 10, 2025
RingCentral also releases AI Agent Assist at CCW Las Vegas '25
Posted June 10, 2025
Convoso Ignite automates DID lifecycle management for outbound calls. (Featured on DestinationCRM.com.)
Posted June 10, 2025
First Orion's Sentry blocks spoofed calls from scammers.
Posted June 09, 2025
Cresta's expanded AI Agent offering ensures continuity, personalization, and efficient service across both voice and chat.
Posted June 09, 2025
CallMiner's new integration empowers Microsoft Dynamics 365 Contact Center users with AI-powered insights to improve service team performance and customer experience.
Posted June 09, 2025
Krisp's new offering combines AI Noise Cancellation, AI Accent Conversion, AI Live Interpreter, and Agent Assist.
Posted June 09, 2025
Graia launches with a platform for empathetic, AI-driven customer service.
Posted May 29, 2025
Eltropy's Office Phone unifies front- and back-office telephone communications for credit unions and community banks.
Posted May 29, 2025
Jabra Engage AI Complete is a premium call center suite with robust AI capabilities.
Posted May 22, 2025
Alorica CX2GO is a simple contact center for small, midsized, and emerging companies.
Posted May 22, 2025
Twilio announces updates to its CPaaS and CDP offerings and a conversational AI development collaboration with Microsoft at its annual Signal event. (Featured on DestinationCRM.com.)
Posted May 14, 2025
IntelePeer's SmartAnalytics is a comprehensive solution that captures all interactions between AI and human agents.
Posted May 12, 2025