Exceptional Service ACD Call Center Module leverages cloud-based managed VOICE Platform to help hotels increase staff response.
Posted June 14, 2017
Five9 will offer Genband's unified communications and WebRTC products to its customers.
Posted June 13, 2017
Latest release provides more application and testing coverage for voice and contact center applications. (Featured on SpeechTechMag.com.)
Posted June 12, 2017
Avaya has validated a portfolio of desktop and conference phones with the BroadSoft BroadWorks platform for use by service providers.
Posted May 31, 2017
Application cost, deployment flexibility, system capabilities, and user controls should be considered when determining which contact center environment is right for your business.
Posted May 09, 2017
Zang Workflow features a drag-and-drop development environment for creating smart communication apps and workflows.
Posted April 19, 2017
The communications platform-as-a-service provider has opened up its application programming interfaces to allow developers to add communications functions to any mobile and web app.
Posted April 19, 2017
Technology allows sharing of visual and other data in real time during calls.
Posted April 19, 2017
The integration brings unified communications applications directly into Microsoft's latest CRM platform.
Posted March 22, 2017
Verint connects to Tango Networks' mobile solution to extend its Customer Engagement Optimization solutions to mobile environments. (Featured on DestinationCRM.com.)
Posted March 02, 2017
Earthbend's Cloud Contact Center is a multitenant version of Enghouse Interactive's Contact Center: Service Provider platform.
Posted March 01, 2017
Voxai adds to its customer contact center technology offering with Cyara's omnichannel testing and monitoring platform.
Posted March 01, 2017
Callision has launched a free cloud-based business phone system and carrier-independent contact center as a service.
Posted February 21, 2017
The IP telephony/unified communications solution provider announces partnership with the developer of software-based unified communications products.
Posted February 16, 2017
Bright Pattern expands its presence in Japan to enhance local voice communications and improve regional compliance.
Posted February 16, 2017
Zang Office is a customer communication platform that can be customized for small and midsized businesses.
Posted February 14, 2017
Bright Pattern is teaming up with Dizzion to bring omnichannel cloud computing securely to the desktop.
Posted February 14, 2017
The partnership equips CarrierSales with 8x8's cloud contact center and unified communications technologies.
Posted February 10, 2017
Updated functionality includes total iPhone compatibility and control through personal assistant Siri.
Posted February 10, 2017
Latest software provides message encryption, dongle offline licensing, and enterprise manager enhancements.
Posted February 08, 2017
Recent Cloud Phone updates also include enhancements to the admin interface design and user experience.
Posted February 08, 2017
Cyara's virtual agent application is compatible with key Avaya customer and team engagement solutions. (Featured on SpeechTechMag.com.)
Posted February 07, 2017
ShoreTel offers full services portfolio and simple migration to the cloud
Posted February 01, 2017
IntelePeer combines cloud, contact center, premises voice into a single platform
Posted January 27, 2017
Users can control several system functions right through their headsets.
Posted January 25, 2017
New VoIP software integrates with CRM, ERP, and social media platforms to provide business and caller intelligence.
Posted January 25, 2017
Telecommunications company Avaya today filed for Chapter 11 bankruptcy protection and began formal proceedings to restructure its balance sheet to better position itself for the future. The company's foreign affiliates are not included in the filing. The company is assuring customers that it will continue normal operations.
Posted January 19, 2017
The contact center recording solution has been certified to support Microsoft's unified communications platform.
Posted January 18, 2017
net2phone's PicuP cloud-based phone service will leverage LiveNinja's messaging and live chat for SMBs.
Posted January 05, 2017
The strategic agreement will leverage Avaya's contact center and unified communications solutions to develop a communications cloud ecosystem.
Posted December 20, 2016
A cloud-based deployment model extends callback technology across voice, digital, and mobile channels.
Posted December 13, 2016
Parlance's speech-driven call handling solution is certified for interoperability with Mitel MiVoice Business.
Posted December 08, 2016
StarLeaf technology has been integrated with ShoreTel Connect CLOUD, enabling users to initiate video conferences in one click.
Posted December 07, 2016
ReadyTalk Hosted Voice is a cloud-based unified communications platform powered by BroadSoft technology.
Posted December 07, 2016
Avaya today introduced IP Office Contact Center 10, the latest version of its contact center platform specifically geared toward midsized businesses but with the same advanced tools as its enterprise-level product.
Posted December 01, 2016
UCedge now includes call recorder integration, softphone trial license, group instant messaging, and more.
Posted November 30, 2016
Genesys will resell AudioCodes voice infrastructure, support and services as part of Genesys Customer Experience Platform deployments
Posted November 30, 2016
VirtualPBX is letting Dash VoIP phone system users try inbound call recording during a beta program through early 2017.
Posted November 22, 2016
Together 8x8 and Telarus will bring enterprise-grade cloud communications to customers worldwide.
Posted November 16, 2016
Parlance's speech-driven call handling solution is compatible with key Avaya team and customer engagement solutions.
Posted October 20, 2016
FairPoint leverages Voice over IP to launch a new contact center offering.
Posted October 18, 2016
NewVoiceMedia's Global Call Routing Architecture will help optimize contact center management for operators of facilities around the world.
Posted September 29, 2016
Intelecom has selected Genband's Web RTC gateway to enhance its Contact Centre solution with embedded real-time communications capabilities.
Posted September 29, 2016
The latest version of Unify's collaboration and communications software has features just for midsized businesses.
Posted September 27, 2016
AudioCodes' CloudBond 365 and SmartTAP recording solutions have been tested and validated with AVST's CX-E suite for Microsoft Skype for Business.
Posted September 26, 2016
The new call-handling interface is accessible directly from Microsoft Office 365 and harnesses the full breadth of Skype for Business unified communications and collaboration.
Posted September 26, 2016
Clarity Connect's cloud contact center solution automatically plugs into Microsoft business applications.
Posted September 22, 2016
The Genesys Customer Experience Platform is certified for Skype for Business.
Posted September 21, 2016
Conversational's partnership with Net2Phone seeks to strengthen its nirtual receptionist and answering service infrastructure
Posted September 19, 2016
Noble's milestone patent covers automatic resolution of call interruptions.
Posted September 14, 2016