Voice and Data Services

The company assured customers that operations will continue during the restructuring.
Posted January 19, 2017

The contact center recording solution has been certified to support Microsoft's unified communications platform.
Posted January 18, 2017

net2phone's PicuP cloud-based phone service will leverage LiveNinja's messaging and live chat for SMBs.
Posted January 05, 2017

The strategic agreement will leverage Avaya's contact center and unified communications solutions to develop a communications cloud ecosystem.
Posted December 20, 2016

A cloud-based deployment model extends callback technology across voice, digital, and mobile channels.
Posted December 13, 2016

Parlance's speech-driven call handling solution is certified for interoperability with Mitel MiVoice Business.
Posted December 08, 2016

StarLeaf technology has been integrated with ShoreTel Connect CLOUD, enabling users to initiate video conferences in one click.
Posted December 07, 2016

ReadyTalk Hosted Voice is a cloud-based unified communications platform powered by BroadSoft technology.
Posted December 07, 2016

Avaya today introduced IP Office Contact Center 10, the latest version of its contact center platform specifically geared toward midsized businesses but with the same advanced tools as its enterprise-level product.
Posted December 01, 2016

UCedge now includes call recorder integration, softphone trial license, group instant messaging, and more.
Posted November 30, 2016

Genesys will resell AudioCodes voice infrastructure, support and services as part of Genesys Customer Experience Platform deployments
Posted November 30, 2016

VirtualPBX is letting Dash VoIP phone system users try inbound call recording during a beta program through early 2017.
Posted November 22, 2016

Together 8x8 and Telarus will bring enterprise-grade cloud communications to customers worldwide.
Posted November 16, 2016

Parlance's speech-driven call handling solution is compatible with key Avaya team and customer engagement solutions.
Posted October 20, 2016

FairPoint leverages Voice over IP to launch a new contact center offering.
Posted October 18, 2016

NewVoiceMedia's Global Call Routing Architecture will help optimize contact center management for operators of facilities around the world.
Posted September 29, 2016

Intelecom has selected Genband's Web RTC gateway to enhance its Contact Centre solution with embedded real-time communications capabilities.
Posted September 29, 2016

The latest version of Unify's collaboration and communications software has features just for midsized businesses.
Posted September 27, 2016

AudioCodes' CloudBond 365 and SmartTAP recording solutions have been tested and validated with AVST's CX-E suite for Microsoft Skype for Business.
Posted September 26, 2016

The new call-handling interface is accessible directly from Microsoft Office 365 and harnesses the full breadth of Skype for Business unified communications and collaboration.
Posted September 26, 2016

Clarity Connect's cloud contact center solution automatically plugs into Microsoft business applications.
Posted September 22, 2016

The Genesys Customer Experience Platform is certified for Skype for Business.
Posted September 21, 2016

Conversational's partnership with Net2Phone seeks to strengthen its nirtual receptionist and answering service infrastructure
Posted September 19, 2016

Noble's milestone patent covers automatic resolution of call interruptions.
Posted September 14, 2016

IP Office 10 increases security and resiliency and enhances the user experience.
Posted August 31, 2016

Voxbone offers direct inward-dialing numbers so NewVoiceMedia customers can rely on global numbers.
Posted August 29, 2016

VDS has signed a Gold Partner agreement to offer Interactive Intelligence PureCloud Engage solution as part of its Voice Data Systems portfolio.
Posted August 25, 2016

Jabra offers users greater workplace functionality with Cortana-enabled headsets
Posted August 24, 2016

The Sonus platform delivers dynamic routing capabilities to inContact's customers, including least-cost routing (LCR) options.
Posted August 23, 2016

RingCentral has named Intelisys a premier technology services distributor to deliver cloud communications solutions worldwide.
Posted August 16, 2016

Call recording, monitoring, and call-back capabilities are among the enhancements in Zulty's MX 12.0 unified communications software.
Posted August 15, 2016

Fenero's WebPhone uses WebRTC (Web Real-Time Communication), enabling voice calls directly within the browser.
Posted August 09, 2016

Numonix adds Intelligent Scenario Routing to Recite interaction recording for Microsoft's Skype for Business.
Posted July 14, 2016

Blueworx Voice Response 7 is an extension of IBM's WebSphere Voice Response for AIX 6.1.
Posted July 14, 2016

Innovations relate to networked contact centers, user-configurable data storage, and distributed conferencing.
Posted July 13, 2016

CallFire and CFB Strategies will work together to provide voice and text solutions to political and nonprofit organizations.
Posted June 29, 2016

Toshiba's UCedge Essentials brings the power of unified communications and mobility to IPedge users.
Posted June 17, 2016

InGenius' CTI application is compatible with key Avaya customer engagement solutions.
Posted May 20, 2016

Voice cloud providerNatterbox is offering self-service telephony within Salesforce.com.
Posted May 19, 2016

InGenius' Connector Enterprise for Cisco achieves Cisco-certified compatibility.
Posted April 14, 2016

Yandex.Telephony is based on the MightyCall platform to provide cloud telephony services for small businesses.
Posted April 12, 2016

ShoreTel's new Microsoft plug-in lets users access telephony functions right within Skype for Business.
Posted March 29, 2016

Upgraded IPedge application includes capabilities for users to generate call activity reports.
Posted March 23, 2016

MiaRec recording announcement is available as part of MiaRec call recording for the Cisco Unified Communication platform for both inbound and outbound calls.
Posted March 23, 2016

Partners can bundle new cloud-based contact center services from Five9 with PBX
Posted March 17, 2016

VoiceTrends provides robust and comprehensive data for analyzing and improving voice applications.
Posted March 09, 2016

Indosoft Q-Suite 5.11 is more responsive, faster, and more efficient.
Posted February 29, 2016

Cogent now leverages Voxbone's direct inward dialing numbers to ensure high-quality voice services when helping customers or speaking with colleagues in other offices.
Posted January 28, 2016

Fathom Voice, through its Fathom Startup program, is offering startups a free year of phone service, CRM, and contact center software.
Posted January 22, 2016

NuBot 3.12 enables organizations to test their telephony infrastructures and contact centers from end to end. (Featured on SpeechTechMag.com.)
Posted January 20, 2016