CT Cloud Contact Center is available for quick deployment in response to COVID-19.
Posted April 07, 2020
NICE inContact and Zoom are joining forces to deliver more personalized customer experiences while supporting remote workers.
Posted April 03, 2020
RingCentral Video is a complete video phone and messaging solution.
Posted April 03, 2020
The combined NICE inContact/RingCentral solution provides cloud contact center, cloud PBX, video meetings, and team messaging for work-from-home agents.
Posted April 02, 2020
Enghouse Cloud and Communications Center now supports an advanced integration with Microsoft Teams. (Featured on DestinationCRM.com.)
Posted March 31, 2020
Servion is certified to sell, deploy, and support Cisco Unified Contact Center Solutions targeted at large enterprises.
Posted March 23, 2020
Bright Pattern is offering special virtual contact center capability for companies impacted by coronavirus.
Posted March 20, 2020
Avaya Cloud Office gains broader channel availability through Telarus agreement.
Posted March 20, 2020
8x8 Rapid Expansion enables remote employees to stay responsive to customers and partners during challenging times.
Posted March 17, 2020
Avaya Agent for Desktop can transition contact centers to a flexible, work-from-home model.
Posted March 11, 2020
NICE inContact is providing free work-from-home module and free voice call ports for 211 and 311 organizations to handle increased interactions volume.
Posted March 11, 2020
8x8 X Series and 8x8 Contact Center are now available in Canada through channel partners.
Posted March 11, 2020
Lifesize and Serenova are merging to create one contact center communications and workplace collaboration company.
Posted March 10, 2020
CallTower adds to Microsoft Teams with CallTower Connect provisioning.
Posted March 10, 2020
Evolve IP's Voice2Teams integrates Microsoft's collaboration platform with Cisco's communications platform.
Posted February 14, 2020
RingCentral continues to expand its cloud communications, collaboration, and contact center platforms with close to 3,000 certified integrations. (Featured on DestinationCRM.com.)
Posted February 13, 2020
Contact Center specialist CCT expands offerings with speech and authentication suite from LumenVox.
Posted February 12, 2020
Brekeke has connected its office telephony system with Zoho's cloud-based CRM platform. (Featured on DestinationCRM.com.)
Posted February 11, 2020
RingCentral extends large enterprise reach by joining Atos' Digital Workplace solutions portfolio.
Posted February 11, 2020
Nectar has expanded its diagnostic capabilities, including testing, monitoring, and resolution, across the contact center network. (Featured on DestinationCRM.com.)
Posted February 04, 2020
8x8 Contact Center adds payment processing and quality management.
Posted January 29, 2020
Cisco today introduced an AI infusion, a new customer experience solution, and a new cloud contact center product. (Featured on DestinationCRM.com.)
Posted January 28, 2020
Altura partners with RingCentral to bring cloud communications and contact center solutions to its U.S. customers.
Posted January 28, 2020
GoTo's new integrations help customers drive greater productivity and efficiency in their communication and collaboration workflows. (Featured on DestinationCRM.com.)
Posted January 14, 2020
VoiceFoundry's customer journey design expertise and Cyara's testing and assurance capabilities will help clients achieve smooth migration and CX design when migrating to Amazon Connect.
Posted December 20, 2019
Ribbon's cloud-native SBC has been successfully tested with Amazon Chime Voice Connector for SIP-based Media Recording (SIPREC). (Featured on SpeechTechMag.com.)
Posted December 17, 2019
AudioCodes' collaboration with AWS allows shared customers to stream phone calls to AWS machine learning services for recording, transcription, voice processing, and analysis. (Featured on SpeechTechMag.com.)
Posted December 17, 2019
Fonative will add Numeracle's NumeraCert and NumeraList for trusted calling in contact centers. (Featured on DestinationCRM.com.)
Posted December 17, 2019
Five9's and Zoom's jointly developed solution allows seamless call routing between Zoom Phone and the Five9 Intelligent Cloud Contact Center.
Posted December 11, 2019
SYNNEX will sell Avaya OneCloud secure UCaaS solutions to address the secure communications and collaboration needs of U.S. government agencies.
Posted November 26, 2019
Mitel has added virtual agent and workforce aoptimization capabilities to its contact center solutions portfolio and broadened the availability of its MiCloud Connect CX product.
Posted November 15, 2019
Conversational artificial intelligence augments quality management with voice-enabled access to call and interaction reports, customer information, and service performance. (Featured on DestinationCRM.com.)
Posted November 14, 2019
The combination of Five9 and Whendu technologies will allow enterprises to move to the cloud rapidly by integrating workflows in real time.
Posted November 13, 2019
CallJoy's virtual phone agent gets more automated, customizable, and scalable.
Posted November 12, 2019
Freedom will transform agent performance, enabling agents to work from anywhere and on any device.
Posted November 07, 2019
Numonix has enhanced its call recording software for MiVoice Connect to support encrypted Mitel 400 Series IP phones.
Posted November 07, 2019
Vonage today launched a number of solutions to help companies interact with customers and retain context during and after those interactions.
Posted October 30, 2019
Servion can offer any Cisco contact center solution to companies of all sizes, deployed on-premises, hosted, or in the cloud.
Posted October 23, 2019
SYNNEX and RingCentral bring cloud communications and contact center solutions to SYNNEX's U.S. channel partners.
Posted October 15, 2019
Avaya IX Subscription Program delivers a flexible unified communications and contact center software consumption model
Posted October 09, 2019
Avaya is expanding its unified communications portfolio with Avaya Cloud Office by RingCentral.
Posted October 04, 2019
Upland's acquisition of InGenius establishes a contact center productivity solution suite with native CRM agent communications, knowledge management, and customer sentiment analysis.
Posted October 02, 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019
Expanded conversational AI capabilities and tighter integrations round out Nuance's additions to its Intelligent Engagement Platform.
Posted October 01, 2019
Numonix has collaborated with Microsoft for Teams compliance recording.
Posted September 23, 2019
Avaya adopts hybrid cloud solutions from IBM to expand Avaya ReadyNow private cloud.
Posted September 18, 2019
Cisco integrates Webex Contact Center with Webex Calling and increases its scalability.
Posted September 18, 2019
Integrations with Splunk, Jira, and ServiceNow support issue resolution and instant scheduling with IT tracking systems.
Posted September 17, 2019
Nectar CX Assurance is a testing and monitor application for contact center, IVR, and unified communications technologies.
Posted September 12, 2019
Cyara's Accelerator, available on the Genesys AppFoundry, gives businesses another path to transition to PureCloud.
Posted September 10, 2019