T-Mobile Wants to Make Its Customer Service More Human

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T-Mobile is on a mission to reinvent its approach to customer service, relying less on IVR and chatbots and more on dedicated customer support teams.

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Is Google Finally Offering Contact Center Support to Its Customers?

Google's enterprise customers will get access to customer service representatives and true contact center-based support—at least when it comes to Google Maps and Google's cloud product.

Maria Minsker | Aug 10, 2018
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Contact Center Software Market to Double in 5 Years

MarketsandMarkets projects the contact center software market to exceed $35 billion by 2023.

Aug 07, 2018
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Chatbots Expected to Be a $3.15 Billion Market by 2023

The technology is on pace for 24.1 percent compounded annual growth, Mordor Intelligence concluded.

Aug 07, 2018
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T-Mobile Tops J.D. Power’s Customer Satisfaction Survey

For the 16th time, the carrier beat out all of its competitors, posting a record-setting score for the second year in a row.

Maria Minsker | Aug 03, 2018
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Dish Customer Service Is Coming to iMessage

Paid television provider Dish is now inviting customers to message the company via the Apple app.

Maria Minsker | Jul 27, 2018
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Zendesk and Ada Announce Chatbot Integration

By bridging the gap between AI and human agents, the integration aims to improve the customer service experience for customers and agents alike.

Sam Del Rowe | Jul 25, 2018
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Google Releases Contact Center AI

Google Cloud's Contact Center AI combines multiple artificial intelligence products to help companies improve the customer service experience and the productivity of their contact centers.

Leonard Klie | Jul 25, 2018