Outback Steakhouse Is Using AI to Improve Customer Service in Its Restaurants

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Restaurants are used to dealing with negative Yelp reviews from disgruntled customers, but Outback Steakhouse is taking steps to mitigate the problem, using artificial intelligence, before its customers can head to Yelp.

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eGain Adds to Its Solve Customer Service Suite

Enhancements to eGain Solve include conversational automation, augmented agents, and full-spectrum analytics.

Oct 18, 2019
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Verint Launches Knowledge Anywhere KM Enhancements

Artificial intelligence and increased automation better connect people to information with Verint's Knowledge Management Professional. (Featured on DestinationCRM.com.)

Oct 17, 2019
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5 Ways Brands Celebrated #CustomerServiceWeek on Twitter

Here's how these companies showed off their customer service (and social media) savvy. (Featured on DestinationCRM.com.)

Maria Minsker | Oct 11, 2019
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Customer Care Outsourcing Gains Steam in Europe

The Insight Partners expects robust growth in customer care outsourcing in Europe.

Oct 08, 2019
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JetBlue Ups Its Customer Service Game in the Sky

It's been some time that JetBlue has been working with customer service start-up Gladly to improve its support operations on the ground and cut down service call times, but now, the airline is working with Gladly to take its customer service level up a notch in the sky as well.

Maria Minsker | Oct 04, 2019
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Zendesk Unveils Gather and Sunshine Conversations Products

Gather offers peer-based customer support, while Sunshine Conversations enables social media interactions. (Featured on DestinationCRM.com.)

Oct 03, 2019