Cloud Contact Center Adoption Expected to Intensify Through 2026

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A new research report shows the cloud contact center market will grow at a CAGR of 25.3 percent for the next five years.

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Global IP Telephony Market to Reach $7.5 Billion by 2030,

Allied Market Research expects the market for IP telephony systems to grow by 13.7 percent per year over the next eight years.

Jan 12, 2022
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Chatbots Show Huge Growth Potential

IMARC Group sees the worldwide chatbot market growing by around 25 percent per year through 2026. (Featured on DestinationCRM.com.)

Dec 31, 2021
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Conversational AI and Voice Cloning Market to Reach $12.9 Billion by 2026

Mind Commerce expects strong growth for conversational AI amid changing contact center and customer priorities.

Dec 15, 2021
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ISG Sees Intensifying U.S. Demand for Analytics

ISG reports that companies are using data analytics services and platforms in holistic strategies to help all employees gain insights for business results. (Featured on DestinationCRM.com.)

Dec 13, 2021
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Gartners Finds Customer Loneliness a Contact Center Call Driver

Gartner predicts that by 2026, 75 percent of customers will call customer service due to loneliness. (Featured on DestinationCRM.com.)

Dec 09, 2021
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Customer Experience Management Market to Be Worth $16.9 Billion by 2026

MarketsandMarkets expects the CEM solutions market to grow by more than 12 percent per year through 2026. (Featured on DestinationCRM.com.)

Dec 03, 2021
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Dash Research Finds AI Essential for CX

Research finds that artificial intelligence is improving effectiveness and efficiency in both customer-facing and back-office applications. (Featured on DestinationCRM.com.)

Dec 01, 2021