Salesforce Genie is a new data platform powering Salesforce's real-time CRM. (Featured on DestinationCRM.com.)
Sep 20, 2022
The cloud-based contact center market is expected to be worth $54.6 billion by 2027.
Sep 12, 2022
CRM magazine reveals its top five picks in 11 categories across customer service, marketing, and sales. (Featured on DestinationCRM.com.)
Sep 07, 2022
Technavio expects only 3.96 percent annual growth for the worldwide contact center outsourcing market through 2027.
Aug 26, 2022
Gartner highlights getting connected, process orchestration, knowledge and insight, and resource management as key technology drivers for customer service.
Aug 18, 2022
Yellow.ai's DynamicNLP simplifies the deployment of conversational artificial intelligence. (Featured on DestinationCRM.com.)
Aug 10, 2022
MarketsandMarkets has upped its projections for the worldwide contact center software market, which is expected to hit $35.2 billion this year.
Jul 28, 2022