Google's enterprise customers will get access to customer service representatives and true contact center-based support—at least when it comes to Google Maps and Google's cloud product.
Maria Minsker | Aug 10, 2018
MarketsandMarkets projects the contact center software market to exceed $35 billion by 2023.
Aug 07, 2018
The technology is on pace for 24.1 percent compounded annual growth, Mordor Intelligence concluded.
Aug 07, 2018
For the 16th time, the carrier beat out all of its competitors, posting a record-setting score for the second year in a row.
Maria Minsker | Aug 03, 2018
Paid television provider Dish is now inviting customers to message the company via the Apple app.
Maria Minsker | Jul 27, 2018
By bridging the gap between AI and human agents, the integration aims to improve the customer service experience for customers and agents alike.
Sam Del Rowe | Jul 25, 2018
Google Cloud's Contact Center AI combines multiple artificial intelligence products to help companies improve the customer service experience and the productivity of their contact centers.
Leonard Klie | Jul 25, 2018