Northridge Group finds consumers work too hard to get issues resolved. (Featured on DestinationCRM.com.)
Feb 05, 2021
8x8's Winter 2021 Release delivers customer engagement and cloud communications enhancements across its integrated platforms.
Jan 29, 2021
Avaya's AI Virtual Agent Enhanced with Google Cloud DialogFlow CX, blends automated and assisted service to contact center interactions.
Jan 27, 2021
Companies can access NICE inContact CXone contact center controls from Teams and use NICE Engage real-time recording to ensure compliance.
Jan 26, 2021
Amazon Web Services is enabling customers to leverage its artificial intelligence capabilities with their current contact center providers. (Featured on DestinationCRM.com.)
Jan 12, 2021
COVID-19 was the major headline-maker of 2020, but not all the news centered on the pandemic.
Leonard Klie | Jan 08, 2021