Operational continuity, staff morale, and customer demand are being most impacted by the global pandemic. (Featured on DestinationCRM.com.)
Mar 31, 2020
Research finds that cost reduction and technological advancements are the most significant factors in AI's expected surge. (Featured on SpeechTechMag.com.)
Mar 27, 2020
U-Haul's contact centers, armed with work-at-home agents and Verint technology, are helping college students whose schools have been shut down due to the coronavirus pandemic.
Phillip Britt | Mar 26, 2020
Digital transformation and dynamic customer requirements are propelling huge growth for contact centers, according to Future Market Insights.
Mar 18, 2020
NICE inContact is providing free work-from-home module and free voice call ports for 211 and 311 organizations to handle increased interactions volume.
Mar 11, 2020
Avaya Agent for Desktop can transition contact centers to a flexible, work-from-home model.
Mar 11, 2020
Grand View Research expects the global market for contact center software to grow by nearly 20 percent per year for the next seven years.
Mar 09, 2020