Clarabridge's text and speech analytics integrates with Oracle Cloud CX Service, connecting users to hundreds of feedback sources. (Featured on DestinationCRM.com.)
Nov 19, 2020
Contact centers have been slow to move to the cloud, but that effort is expected to grow dramatically through 2027, according to Mordor Intelligence.
Nov 17, 2020
MarketsandMarkets pegs the current cloud contact center market at $11.5 billion and expects it to grow to $36.1 billion by 2025.
Nov 06, 2020
The Inference Solutions acquisition accelerates Five9's AI portfolio with proven IVA technologies.
Nov 02, 2020
Customer emotions have a significant influence on their satisfaction with chatbots, but the technology still can't deliver, the researchers find. (Featured on SpeechTechMag.com.)
Oct 27, 2020
The newest version gives agents more self-service control over their work schedules.
Phillip Britt | Oct 27, 2020
The CXone Fall 2020 release adds business intelligence, biometrics, and advanced analytics. (Featured on DestinationCRM.com.)
Oct 16, 2020