New capabilities improve interactions, workflows, agent and supervisor productivity, scalability, and security.
Leonard Klie | Feb 11, 2019
Based in Denmark, customer service provider Dixa is setting out to build a "customer friendship-based" service platform that brings the same level of communication that consumers use to interact with each other to brand interactions.
Maria Minsker | Feb 08, 2019
The enhancements include a beefed-up integration framework, improved speech analytics, and real-time dashboards for contact centers.
Sam Del Rowe | Feb 05, 2019
In the America's Best Customer Service 2019 report compiled by Newsweek and Statista, Chick-fil-A beat out runner-up Sonic and Arby's, which came up third.
Maria Minsker | Feb 01, 2019
The messaging app is rolling out three new features for brands to use through their desktop—quick replies, labels, and chat list filtering.
Maria Minsker | Jan 25, 2019
The suite of new Freshchat features aims to help businesses build better relationships with prospects and customers. (Featured on DestinationCRM.com.)
Sam Del Rowe | Jan 24, 2019
The integration enables organizations using Zendesk Support to talk to customers in more than 150 languages.
Sam Del Rowe | Jan 22, 2019