NICE Unveils Enlighten Fraud Prevention

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NICE Enlighten Fraud Prevention uses AI and voice biometrics to scan calls and identify fraudulent behavior.

Clarabridge CX Analytics Integrates with Oracle Cloud Marketplace

Clarabridge's text and speech analytics integrates with Oracle Cloud CX Service, connecting users to hundreds of feedback sources. (Featured on DestinationCRM.com.)

Nov 19, 2020
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Strong Growth Projected for Contact Center Transformation

Contact centers have been slow to move to the cloud, but that effort is expected to grow dramatically through 2027, according to Mordor Intelligence.

Nov 17, 2020
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Cloud Contact Center Market Seeing Robust Growth

MarketsandMarkets pegs the current cloud contact center market at $11.5 billion and expects it to grow to $36.1 billion by 2025.

Nov 06, 2020
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Five9 to Acquire Inference Solutions

The Inference Solutions acquisition accelerates Five9's AI portfolio with proven IVA technologies.

Nov 02, 2020
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Chatbots Are Still Missing the Human Element, Strategy Analytics Finds

Customer emotions have a significant influence on their satisfaction with chatbots, but the technology still can't deliver, the researchers find. (Featured on SpeechTechMag.com.)

Oct 27, 2020
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Calabrio Launches New Version of Calabrio ONE

The newest version gives agents more self-service control over their work schedules.

Phillip Britt | Oct 27, 2020
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NICE InContact Launches Fall 2020 Version of CXone

The CXone Fall 2020 release adds business intelligence, biometrics, and advanced analytics. (Featured on DestinationCRM.com.)

Oct 16, 2020