Allied Market Research expects the market for IP telephony systems to grow by 13.7 percent per year over the next eight years.
Jan 12, 2022
IMARC Group sees the worldwide chatbot market growing by around 25 percent per year through 2026. (Featured on DestinationCRM.com.)
Dec 31, 2021
Mind Commerce expects strong growth for conversational AI amid changing contact center and customer priorities.
Dec 15, 2021
ISG reports that companies are using data analytics services and platforms in holistic strategies to help all employees gain insights for business results. (Featured on DestinationCRM.com.)
Dec 13, 2021
Gartner predicts that by 2026, 75 percent of customers will call customer service due to loneliness. (Featured on DestinationCRM.com.)
Dec 09, 2021
MarketsandMarkets expects the CEM solutions market to grow by more than 12 percent per year through 2026. (Featured on DestinationCRM.com.)
Dec 03, 2021
Research finds that artificial intelligence is improving effectiveness and efficiency in both customer-facing and back-office applications. (Featured on DestinationCRM.com.)
Dec 01, 2021