Microsoft has announced that Dynamics 365 Customer Service Insights is now available in more than 39 new languages, with new language models for improved AI insights also now available for public preview.
Maria Minsker | Aug 09, 2019
Vonage bolsters the artificial intelligence and conversational analytics capabilities of its OneVonage and NewVoiceMedia platforms via its purchase of Over.ai's assets.
Aug 06, 2019
Quiq works by integrating multiple messaging tools into businesses' websites and apps, including SMS, Apple Messages, Twitter, Facebook Messenger, web chat, Kik, and Google's RCS-based RBM.
Maria Minsker | Aug 02, 2019
Sugar Serve's integrated console experience revolutionizes customer support processes.
Aug 01, 2019
Gupshup is enabling businesses and customers to customize messages over WhatsApp.
Leonard Klie | Jul 31, 2019
The new features are designed to enable small businesses to communicate with customers in their preferred channels.
Sam Del Rowe | Jul 24, 2019
Stonly, a French startup, is bucking the chatbot trend by working to make self-service more intuitive through interactive guides.
Maria Minsker | Jul 19, 2019