Conference speakers identify artificial intelligence and related technologies as the key to handling the explosion of contact center communications. (Featured on DestinationCRM.com.)
Jun 11, 2019
NICE Quality Central Insight uses speech analytics and automation to aid in contact center quality management.
Jun 06, 2019
The solution pulls in data from different service channels and apps to deliver customer service on a single platform, enabling agents to bring greater context to customer relationships.
Maria Minsker | May 31, 2019
The contact center software market is transitioning from traditional offerings to cloud and artificial intelligence-based offerings, according to a new report from Aragon.
May 30, 2019
Verint Engage speakers continued to stress the need for a balance of live agents and automation to handle the full range of customer issues.
Phillip Britt | May 23, 2019
Verint executives outlined a strategy to save companies time and money on customer experience improvements.
Phillip Britt | May 22, 2019
Partners help NICE inContact provide a one-stop contact center solution, but it's not a one-sided relationship.
Phillip Britt | May 20, 2019