Enhancements to eGain Solve include conversational automation, augmented agents, and full-spectrum analytics.
Oct 18, 2019
Artificial intelligence and increased automation better connect people to information with Verint's Knowledge Management Professional. (Featured on DestinationCRM.com.)
Oct 17, 2019
Here's how these companies showed off their customer service (and social media) savvy. (Featured on DestinationCRM.com.)
Maria Minsker | Oct 11, 2019
The Insight Partners expects robust growth in customer care outsourcing in Europe.
Oct 08, 2019
It's been some time that JetBlue has been working with customer service start-up Gladly to improve its support operations on the ground and cut down service call times, but now, the airline is working with Gladly to take its customer service level up a notch in the sky as well.
Maria Minsker | Oct 04, 2019
Gather offers peer-based customer support, while Sunshine Conversations enables social media interactions. (Featured on DestinationCRM.com.)
Oct 03, 2019