New customer experience management solutions help insurers meet members' increasing expectations.
Posted November 03, 2016
Initial practice focus is to deploy virtual agent technology for clients in the banking, insurance, and travel industries.
Posted May 16, 2016
Other updates include Web browsing history, improved skills-based routing, and policy automation.
Posted February 05, 2015
Speakers highlight the problem of service gaps between channels; Verint Engagement Analytics is announced.
Posted September 23, 2014
Contact centers that listen closely and respond to what customers have shared will have an edge over those that turn a deaf ear.
Posted September 03, 2014
When it comes to call center agent interactions, sounding like a real person instead of a robot is a sure win with customers.
Posted May 22, 2014
Comcast and other ISP/TV providers get low marks in providing customer satisfaction.
Posted May 21, 2014
More solutions are becoming available for small businesses that are affordable and easy to implement and maintain. Here are three considerations to help save you time and money when researching contact center solutions.
Posted March 25, 2014
Key verticals driving demand include telcos, financial and insurance.
Posted March 14, 2014
However, overall Internet customer service experiences are lacking according to Temkin ratings.
Posted August 26, 2013
Aimed at insurance providers, the new technology ensures call center compliance.
Posted June 11, 2013
When choosing metrics, it's best to start by understanding the brand proposition of your company.
Posted May 31, 2013
An average of only 30 percent of customers globally report having positive customer experiences with their insurers. As a result, insurers look to mobile and social media to strengthen customer experiences.
Posted March 18, 2013