Insurance

Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019

BenchmarkPortal's annual award recognizes the top 10 percent of the nation's call centers.
Posted August 21, 2019

The partnerships enhance the compliance infrastructure for financial firms' contact center and customer support operations. (Featured on DestinationCRM.com.)
Posted March 26, 2019

Voci's new technology helps companies develop apps to prevent fraud, safeguard privacy, and improve customer experiences. (Featured on DestinationCRM.com.)
Posted December 05, 2018

New Security Suite integrates facial and behavioral biometrics with voice biometrics solutions, to secure customer service interactions across channels.
Posted May 24, 2017

New customer experience management solutions help insurers meet members' increasing expectations.
Posted November 03, 2016

Initial practice focus is to deploy virtual agent technology for clients in the banking, insurance, and travel industries.
Posted May 16, 2016

Other updates include Web browsing history, improved skills-based routing, and policy automation.
Posted February 05, 2015

Speakers highlight the problem of service gaps between channels; Verint Engagement Analytics is announced.
Posted September 23, 2014

Contact centers that listen closely and respond to what customers have shared will have an edge over those that turn a deaf ear.
Posted September 03, 2014

When it comes to call center agent interactions, sounding like a real person instead of a robot is a sure win with customers.
Posted May 22, 2014

Comcast and other ISP/TV providers get low marks in providing customer satisfaction.
Posted May 21, 2014

More solutions are becoming available for small businesses that are affordable and easy to implement and maintain. Here are three considerations to help save you time and money when researching contact center solutions.
Posted March 25, 2014

Key verticals driving demand include telcos, financial and insurance.
Posted March 14, 2014

However, overall Internet customer service experiences are lacking according to Temkin ratings.
Posted August 26, 2013

Aimed at insurance providers, the new technology ensures call center compliance.
Posted June 11, 2013

When choosing metrics, it's best to start by understanding the brand proposition of your company.
Posted May 31, 2013

An average of only 30 percent of customers globally report having positive customer experiences with their insurers. As a result, insurers look to mobile and social media to strengthen customer experiences.
Posted March 18, 2013