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Sharpen Technologies' Performance Tiles to provide contact center agents with visibility into their job performance.
Posted July 29, 2020

NICE's Real-Time Interaction Guidance is powered by NICE Enlighten AI behavioral models to provide agent guidance during interactions.
Posted July 27, 2020

Native, on-demand HD video capability enables contact center agents to add video interaction from any channel.
Posted July 22, 2020

As customer journeys become more complicated, the workflows to address them need to be much simpler, a Calabrio speaker explains during the CX Network Contact Center seminar.
Posted July 20, 2020

Chat Desk lets contact center agents resolve customer issues through chat.
Posted July 15, 2020

Journey's Trusted Identity Platform will be integrated into CCT's Omnichannel ContactPro contact center solution.
Posted July 15, 2020

Intelisys is adding Bright Pattern Contact Center to its portfolio of telecommunications and cloud services.
Posted July 08, 2020

LinkLive 9.1's new chat functionality enables messaging, video, and voice communications.
Posted June 30, 2020

WhatsApp can now be integrated with Cisco Finesse UCCX, UCCE, and PCCE contact centers.
Posted June 29, 2020

Evolve IP's Work Anywhere Office blends fully integrated virtual desktops, collaboration and communications tools, and contact center systems.
Posted June 23, 2020

Call Journey's Conversation Analytics technology is being combined with Oak Innovation's communications management platform. (Featured on DestinationCRM.com.)
Posted June 23, 2020

3CLogic's offering extends Microsoft's collaboration tool with its own cloud call center platform. (Featured on DestinationCRM.com.)
Posted June 23, 2020

he Neutrino release of V-Person provides tools and expertise to help companies create AI-enhanced conversations with customers and employees. (Featured on DestinationCRM.com.)
Posted June 23, 2020

Journey's zero-knowledge approach blocks key customer information from contact center agents' sight. (Featured on DestinationCRM.com.)
Posted June 23, 2020

eGain Messaging Hub harmonizes messaging across bots and live agents.
Posted June 17, 2020

Creatio partner Velvetech developed the Contact Center Product Suite, which is available on Creatio's marketplace. (Featured on SpeechTechMag.com.)
Posted June 16, 2020

Company further strengthens its direct and partner sales channels with its cloud contact center solutions. (Featured on SpeechTechMag.com.)
Posted June 16, 2020

UiPath now offers always-on, scalable conversational capabilities combined with automation on the most popular global messaging channels.
Posted June 16, 2020

Organizations that adopted cloud technologies will be better positioned to adjust to the new normal, not to mention any future events that might call for unprecedented flexibility.
Posted June 08, 2020

ServiceNow outlined new products and partnerships at its Knowledge 2020 Digital Experience event to help financial services, telecommunications, and healthcare firms with digital transformations and workflow improvements.
Posted June 03, 2020

CX Infinity for Cisco UCCX is a contact center application for digital customer engagements.
Posted May 27, 2020

Integrations provide increased collaboration, voice connectivity, and embedded agent controls.
Posted May 26, 2020

NICE inContact and Zendesk continue working together to support remote contact center teams.
Posted May 21, 2020

Observe.ai's integration with Genesys Cloud enables businesses to analyze calls with sentiment analysis for compliance and quality monitoring, agent performance, and remote agent coaching in a single platform. (Featured on SpeechTechMag.com.)
Posted May 20, 2020

Verint brings interaction recording and compliance assurance to Microsoft Teams. (Featured on DestinationCRM.com.)
Posted May 19, 2020

This new integration empowers sales and support agents to reply directly to messages from Facebook users within the CallTrackingMetrics app. (Featured on DestinationCRM.com.)
Posted May 15, 2020

The Cogito Dialog AI coaching is designed to support agents through higher call volumes.
Posted May 14, 2020

BabbleLabs Clear Edge for Client is speech enhancement software for remote workers in noisy environments.
Posted May 13, 2020

LogMeIn's Rescue Live Guide delivers seamless and secure co-browsing for customer support.
Posted May 12, 2020

AT&T AT&T Cloud Contact Center features technology from Five9 and AT&T's voice and collaboration tools. (Featured on DestinationCRM.com.)
Posted May 05, 2020

Agent-Expert Consultation allows contact center agents to bring subject matter experts into customer conversations via Zoom. (Featured on DestinationCRM.com.)
Posted May 05, 2020

Pega Customer Service Unified Messaging Edition centralizes messaging channels. (Featured on DestinationCRM.com.)
Posted May 05, 2020

CSAT Pro measures customer satisfaction and provides actionable solutions in real time.
Posted May 04, 2020

The integration extends Freshworks' omnichannel experience to allow teams and customers to collaborate and communicate via the popular messaging platform. (Featured on DestinationCRM.com.)
Posted April 29, 2020

ScreenMeet Live lets agents escalate text chat sessions with customers on desktop and mobile to voice, video chat, and screen share directly from within their CRM systems.
Posted April 29, 2020

8x8's partnership with Comstar will help organization move to cloud communications.
Posted April 24, 2020

CallVU is allowing contact centers to cobrowse, content share and video chat at no charge during the COVID-19 outbreak.
Posted April 23, 2020

Partnership integrates 32 Jabra headset models with 8x8 X Series, 8x8 Video Meetings and 8x8 Contact Center.
Posted April 21, 2020

TELUS' Work Anywhere enables the deployment of at-home customer service teams and solutions.
Posted April 16, 2020

Rescue Live Lens enables visual support via mobile camera share for field service and customer service teams to deliver on-site support from afar.
Posted April 16, 2020

Talkdesk for Travel & Hospitality provides free Talkdesk cloud contact center solutions for the tourism industry hit hard by the coronavirus.
Posted April 15, 2020

KustomerIQ leverages advanced artificial intelligence to help agents analyze and take action on customer requests.
Posted April 15, 2020

LogMeIn's GoToConnect Support Center brings cloud-based contact center technology to service and support organizations and can be deployed in one day.
Posted April 15, 2020

Verint's latest offerings address needs to improve workforce visibility, compliance, and productivity amid COVID-19 outbreak. (Featured on DestinationCRM.com.)
Posted April 13, 2020

SightCall is offering free access to SghtCall Visual Support on Salesforce AppExchange for collaboration in a real-time video environment.
Posted April 13, 2020

Studio 6.5 helps companies rapidly scale omnichannel self-service solutions.
Posted April 07, 2020

3CLogic's cloud contact center solution offers to enable work-from-home agents with natively integrated telephony and call center functionality.
Posted March 25, 2020

NovelVox enables work-from-home model for Cisco Contact Center Agent with a new mobile app. Equip your agents with the Finesse Unified Mobile Agent (FUMA) app to quickly transit to work remotely or from home from mobile, tablet, or desktop without VPN. Agent's location or uncertainty is no more a constraint in delivering quality customer experience. Finesse Mobile Agent AppFinesse Mobile Agent App
Posted March 24, 2020

Scientifically proven learning methods, such as spaced repetition, are proving successful at increasing contact center agents' product knowledge, helping deliver exceptional customer service across industries.
Posted March 23, 2020

Sytel is introducing a plan to enable remote workers during the coronavirus outbreak.
Posted March 18, 2020

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