LiveVox Knowledge Center now offers self-service and collaboration for customer service teams and customers.
Posted January 20, 2022
Atento's new service allows hearing-impaired consumers to be attended to in sign language through videoconferencing.
Posted January 18, 2022
Nuance's contact center AI, biometrics, and tooling solutions are now available for Genesys Cloud CX. (Featured on DestinationCRM.com.)
Posted January 18, 2022
Bright Pattern's cloud-based omnichannel contact center software is now available to public-sector agencies through Carahsoft master government aggregator agreement. (Featured on DestinationCRM.com.)
Posted January 18, 2022
UJET's partnership with Assembled brings workforce management to its contact center customers. (Featured on DestinationCRM.com.)
Posted December 17, 2021
Clinc integrates virtual banking assistant into Glia's Digital Customer Service platform.
Posted December 10, 2021
Companies that want to hire and retain great agents must listen and respond to their needs and create a more flexible and engaging work environment.
Posted December 10, 2021
Gartner predicts that by 2026, 75 percent of customers will call customer service due to loneliness. (Featured on DestinationCRM.com.)
Posted December 09, 2021
Treasure Data Customer Data Platform's integration with Genesys Customer Experience Platform empowers agents with real-time customer insights. (Featured on DestinationCRM.com.)
Posted December 02, 2021
NLX's Voice Insights for Amazon Connect provides AI-based analysis of calls through AWS's contact center systems.
Posted November 23, 2021
NICE's AI-powered CXone is now integrated Google Cloud's CCAI applications to make human agents, voice bots, and chatbots more effective.
Posted November 18, 2021
Replicant's updated conversational AI platform helps contact center managers analyze data, uncover insights, and inspire action, all from a single dashboard.
Posted November 17, 2021
Verint's Real-time Agent Assist is the latest enhancement to the Customer Engagement Cloud Platform. (Featured on DestinationCRM.com.)
Posted November 17, 2021
TheLoops' intelligent support operations platform contextualizes product, operational, and customer data for support operations.
Posted November 17, 2021
Afiniti's Enterprise Behavioral Pairing within Genesys Multicloud CX will help companies match customers with the best agents to handle their requests. (Featured on DestinationCRM.com.)
Posted November 16, 2021
Worldwide, we're seeing gaps in the supply chain due to shortages of products, but the CX economy is also experiencing gaps. Here's what can be done.
Posted November 15, 2021
Kustomer's new features enable businesses to communicate proactively and deliver more personalized customer experiences across additional channels.
Posted November 10, 2021
Yellow.ai's Inbox is an omnichannel customer support helpdesk that unifies customer contacts. (Featured on DestinationCRM.com.)
Posted November 09, 2021
Embedded in the Genesys Cloud CX platform, eGain Knowledge Hub for Genesys delivers proactive knowledge and AI conversational guidance to contact center agents.
Posted November 04, 2021
Through this integration, Microsoft Teams users gain customer support with multi-camera livestreaming video capabilities.
Posted November 03, 2021
Customer service teams facing ever-increasing demand for faster and more personalized solutions can improve outcomes by incorporating remote virtual assistance software.
Posted November 01, 2021
NICE CXone's Fal 2021 release accelerates CX digital transformation with new integrated intelligent self-service and Enlighten AI-powered agent engagement solutions.
Posted October 28, 2021
Engageware and Glia are helping financial institutions provide customer support through digital channels.
Posted October 27, 2021
LivePerson's acquisitions of VoiceBase and Tenfold will yield a unified, integrated voice and conversational AI system.
Posted October 27, 2021
Khoros' integration with Amazon Connect allows contact centers to unify and orchestrate customer engagement from digital voice to chat, SMS, social, and self-service through a single pane of glass.
Posted October 27, 2021
Meeami's ClearVoice noise cancellation software is available for contact center agents on laptops and desktops.
Posted October 18, 2021
LiveVox's SmartStart portal provides contact centers immediate platform readiness and access to LiveVox applications and processes.
Posted October 15, 2021
Khoros' Autumn Innovation Release includes a no-code chatbot, messaging enhancements, and Zoom integration. (Featured on DestinationCRM.com.)
Posted October 14, 2021
VHT's acquisition of Survey Dynamix enhances VHT's Mindful customer callback capabilities by adding real-time customer surveys to its suite of customer experience (CX) services. (Featured on DestinationCRM.com.)
Posted October 14, 2021
With Conviva for Service Cloud, publishers can now deliver relevant streaming performance data into the hands of agents.
Posted October 13, 2021
NICE CXi aligns critical components of the NICE CXone cloud contact center suite. (Featured on DestinationCRM.com.)
Posted October 07, 2021
Genesys has agreed to acquire Pointillist and Exceed.ai to enhance its offerings and transform customer and employee experiences across marketing, sales, and service. (Featured on DestinationCRM.com.)
Posted October 07, 2021
Customer service representatives have a hard job, and they deserve recognition more than one week per year. (Featured on DestinationCRM.com.)
Posted October 06, 2021
The next generation of Sprinklr's Modern Care omnichannel customer service solution features conversational AI, chatbots, video calling, and a customer community portal.
Posted October 04, 2021
8x8 Frontdesk blends unified communications and contact center capabilities on one platform using 8x8's XCaaS.
Posted September 28, 2021
Talkdesk Phone unifies collaboration and contact center applications on one platform.
Posted September 28, 2021
A comprehensive, single source of truth for all departments is key to providing good customer service.
Posted September 27, 2021
Amazon Connect Wisdom, Connect Voice ID, and automated outbound communications for calls, texts, and emails are available to contact centers in the latest Amazon Connect updates.
Posted September 27, 2021
Now is the time for companies to start investing in virtual and augmented reality and similar technologies.
Posted September 24, 2021
Contact centers are about a lot more than customer experiences; the data they provide is invaluable.
Posted September 21, 2021
Genesys' BeyondCX teaches soft skills for delivering meaningful customer experiences. (Featured on DestinationCRM.com.)
Posted September 21, 2021
SMG expands its contact center and conversation analytics capabilities with a CallMiner partnership. (Featured on SpeechTechMag.com.)
Posted September 21, 2021
8x8 is delivering cloud phone and contact center solutions for multinational organizations in Russia, Japan, Puerto Rico, and dozens of other countries. (Featured on DestinationCRM.com.)
Posted September 21, 2021
SightCall's integration with LanguageLine brings live interpreters to its visual assistance platform.
Posted September 16, 2021
Alvaria's new customer experience and workforce engagement management suites are part of its larger contact center solutions portfolio.
Posted September 16, 2021
Linc helps Gladly users resolve complex ecommerce use cases through automated digital workers. (Featured on DestinationCRM.com.)
Posted September 16, 2021
Front's Customer Communication Hub updates bring actionable customer context into the inbox. (Featured on DestinationCRM.com.)
Posted September 16, 2021
Bell Canada will provide cloud contact center services to Canadian businesses with NICE CXone on Canada's largest voice and data network. (Featured on DestinationCRM.com.)
Posted September 15, 2021
NovelVox's new CTI connectors can be deployed in the cloud or on premises.
Posted September 15, 2021
The eDesk-Aircall partnership centralizes email, chat, social, and phone communications for ecommerce retailers
Posted September 15, 2021