Live Support

Auto Dialer automatically connects call center agents with prospects and customers in need of service.
Posted January 20, 2017

New integration enables call centers and marketing departments to share valuable insights.
Posted January 17, 2017

The GeoFluent translation tool is now integrated with Salesforce.com's Service Cloud and Live Agent.
Posted January 16, 2017

Automation will play a greater role in shaping customer experiences, but don't completely overlook the human element.
Posted January 13, 2017

Before employee engagement in a contact center can be successful, a strong cultural foundation must be laid, which requires a strategic approach to hiring, training, engagement, and evaluation by human resources and contact center leaders.
Posted January 10, 2017

The contact center is part of any company's life blood, not a cost to be reduced.
Posted January 06, 2017

MegaPath, a provider of voice, data, security, and cloud services to North American businesses, today announced a partnership with Tenfold, maker of the Phone Intelligence Platform, designed to support service agents and sales reps during customer calls. (Featured on DestinationCRM.com.)
Posted January 03, 2017

How to supercharge your customer service team.
Posted January 03, 2017

In addition to fostering healthy competition, gamification can create a more meaningful customer-representative interaction.
Posted December 27, 2016

Olark and Front users can now attach customer conversations to customer records.
Posted December 19, 2016

A cloud-based deployment model extends callback technology across voice, digital, and mobile channels.
Posted December 13, 2016

Social media is an important aspect of marketing and communication for many organizations, but it is also becoming a necessary channel for providing top-tier customer service. To support customers' desire to take to social media when they need help, Verint Systems has enahnced its Social Engagement solution.
Posted December 06, 2016

Desk.com users can now provide multilingual customer support.
Posted November 30, 2016

The Kustomer platform unifies customer data in one support platform.
Posted November 17, 2016

BroadSoft CC-One cloud contact center solution integrates with unified communications and team collaboration applications.
Posted November 15, 2016

Using video in the contact center extends the sense of connection between customers and agents.
Posted November 11, 2016

Access One has added the Enhanced Cloud Contact Center solution to its communication services portfolio.
Posted November 07, 2016

Engaged contact center agents are a sure-fire way to keep costs under control.
Posted November 04, 2016

eLoyalty's newest solutions offer enterprise-class cloud technologies for midsized businesses.
Posted November 02, 2016

Spanish company expands Enghouse's contact center presence into new markets.
Posted November 02, 2016

Arrow Systems Integration signs Gold Partner agreement to offer Interactive Intelligence PureCloud Engage customer engagement solution.
Posted November 02, 2016

Altitude has partnered with HigherGround to develop a complete recording solution for contact centers.
Posted October 25, 2016

TeleVoice's TelePath solution gives agents more information about callers prior to answering the phone.
Posted October 25, 2016

Freshdesk's acquisition of Chatimity strengthens its AI capabilities with chat.
Posted October 19, 2016

Refocused brand addresses major contact center gaps and the demand for a scalable, reliable cloud platform.
Posted October 19, 2016

The partnership leads to the advanced integration of WorkFlex and Verint Enterprise Workforce Management for contact centers.
Posted October 19, 2016

FairPoint leverages Voice over IP to launch a new contact center offering.
Posted October 18, 2016

LiveWorld's application helps companies manage chatbots with automated connections to live agents.
Posted October 18, 2016

Atlassian this week released an upgraded version of its JIRA Service Desk to help companies group their customers so they can view and share each others' requests. The latest version also allows for greater internal and external collaboration.
Posted October 12, 2016

Automated Voice & Data Solutions will now offer enhanced video interactions for customer service.
Posted October 11, 2016

Better customer engagement with contact center agents leads to increased loyalty and retention.
Posted September 30, 2016

Live chat for customer service takes careful planning and a solid commitment.
Posted September 27, 2016

The Genesys Customer Experience Platform is certified for Skype for Business.
Posted September 21, 2016

When customers start on digital channels for customer service, they'd prefer to stay in those channels throughout their interactions.
Posted September 20, 2016

[24]7, a provider of customer engagement solutions, is partnering with Amdocs, a provider of customer experience software for the telecommunications industry, to deliver intelligent, personalized customer support across all service channels, including chat, email, voice, web, and mobile.
Posted September 08, 2016

REVE Chat is a cloud-based multichannel live chat platform for online businesses.
Posted September 06, 2016

Zendesk is one of 30 integrations since Translate.com launched last year.
Posted September 02, 2016

Voxbone offers direct inward-dialing numbers so NewVoiceMedia customers can rely on global numbers.
Posted August 29, 2016

VDS has signed a Gold Partner agreement to offer Interactive Intelligence PureCloud Engage solution as part of its Voice Data Systems portfolio.
Posted August 25, 2016

Centricient announces Messaging for enterprise customer service.
Posted August 23, 2016

V-Person Live Chat combines virtual and real support with the tight integration of a single knowledgebase, unique feedback loop, and customizable workflows.
Posted August 23, 2016

Support.com Cloud for Zendesk brings added customer support functionality to the Zendesk platform.
Posted August 10, 2016

The investment will fuel Interactions' development of core artificial intelligence and natural language technologies for customer care.
Posted August 10, 2016

Aria adds support for Genesys SIP Server and routing data analytics in Visualizer 1.7.
Posted August 03, 2016

Aspect Software gets into a strategic relationship with Seven Seas to enter the United Arab Emirates.
Posted August 02, 2016

Avoid these seven pitfalls to keep customers from taking their business elsewhere.
Posted August 02, 2016

Patents cover a number of contact center and speech analytics applications.
Posted August 01, 2016

The consulting firm in a new report said that omnichannel customer service will not be an option by 2020. (Featured on DestinationCRM.com.)
Posted July 26, 2016

Genesys announces an investment from Hellman & Friedman at $3.8 billion valuation. (Featured on .)
Posted July 26, 2016

Enghouse Interactive's CCSP 7.2 brings enhanced usability, Gadget API integration, and a connector for Skype for Business.
Posted July 13, 2016