CRM

WestCX Orchestrate connects conversations, campaigns, AI, and governed intelligence in one orchestration layer. (Featured on DestinationCRM.com.)
Posted April 29, 2026

Engageware Voice Agents can handle customer interactions from end to end.
Posted April 29, 2026

3CLogic's latest updates to Voice AI Hub include new outbound voice AI agents, multimodal voice AI capabilities, and automated AI agent evaluations. (Featured on DestinationCRM.com.)
Posted April 28, 2026

ALDO Group improved its customer experiences with Five9.
Posted April 17, 2026

Twilio's new Flex SDK and Salesforce Voice integration accelerate contact center deployment with human-in-the-loop capabilities.
Posted April 16, 2026

Krisp Accent Conversion now lets offshore agents sound local to British customers. (Featured on SpeechTechMag.com.)
Posted April 16, 2026

8x8 AI Studio brings agentic AI natively to the 8x8 Platform for CX. (Featured on DestinationCRM.com.)
Posted April 15, 2026

Contact center-as-a-service solutions remain a core platform, but their roles are evolving. (Featured on DestinationCRM.)
Posted April 15, 2026

Partnership delivers Google Cloud CCaaS and Gemini Enterprise for Customer Experience through AVANT's Global Network of Trusted Advisors.
Posted April 13, 2026

Integration brings EPIC patient records and NiCE CXone communications together in one interface. Featured on DestinationCRM.com.)
Posted April 13, 2026

Segra SkyVoice is a unified communications and contact center platform built on a fiber network.
Posted April 07, 2026

When it comes to customer experience, companies need to be deliberate about what they hold vs. what they rent.
Posted April 03, 2026

Kustomer AI - Signals surfaces real-time customer context, sentiment, and escalation risk directly to reps and managers before they engage.
Posted April 02, 2026

GetVocal's Control Center includes a governance layer that enables human-in-the-loop operations, allowing AI to handle customer interactions while humans stay in control of critical decisions.
Posted April 01, 2026

Modulate's Velma Deepfake Detect enables full-call deepfake detection at production scale.
Posted April 01, 2026

Cox Business Contact Center with RingCentral is powered by RingCentral's RingCX
Posted April 01, 2026

AI is opening new doors for contact center agents, managers, and customers. (Featured on DestinationCRM.com.)
Posted April 01, 2026

Cyara's new voice agent testing and AI governance modules deliver continuous validation for autonomous CX. (Featured on DestinationCRM.com.)
Posted March 31, 2026

Forethought deal enables Zendesk to advance its resolution platform with self-improving AI agents. (Featured on DestinationCRM.com.)
Posted March 31, 2026

The FCC is pushing forward with plans to regulate how American companies work with offshore contact center agents.
Posted March 27, 2026

Partnership combines cloud contact center innovation with advanced workforce engagement capabilities.
Posted March 27, 2026

The future of CX isn't better integrations, it's fewer of them.
Posted March 27, 2026

Vonage Contact Center with ServiceNow Voice integrates enterprise-grade voice and AI capabilities directly into enterprise workflows.
Posted March 24, 2026

Genesys brings down technology costs and problems for consumer products company. (Featured on DestinationCRM.com.)
Posted March 23, 2026

Live Intelligence Studio helps organizations build and manage AI agents, while other additions include branded calling, deepfake detection, AI-augmented customer care, and agentic telephony.
Posted March 19, 2026

With Amazon Cionnect's new AI Assistant, contact center managers can query systems for improved oversight.
Posted March 18, 2026

Ringover's Ask Empower 2.0 AI assistant now features native conversational AI capability, from individual call transcript analysis to analyzing all historical and omnichannel conversations.
Posted March 18, 2026

Partnership between Televox and Twilio enables healthcare and other regulated industries to move from notifications to trusted, two-way digital conversations. (Featured on DestinationCRM.com.)
Posted March 17, 2026

Cresta's Knowledge Agent is an agentic AI assistant delivering proactive intelligence to contact center workers. (Featured on DestinationCRM.com.)
Posted March 17, 2026

LivePerson Sync enables seamless integration with systems like Salesforce, Microsoft, and ServiceNow, bringing CRM data and workflows directly into the live agent workspace. (Featured on DestinationCRM.com.)
Posted March 17, 2026

Mitek's integration with PingOne DaVinci delivers identity verification at scale across the full customer journey.
Posted March 13, 2026

8x8 Engage is now available to all channel partners and customers globally.
Posted March 13, 2026

Krisp now improves comprehension on both sides of the call, reducing repetition and cognitive load, while accelerating resolution.
Posted March 12, 2026

The CRM tech stack is coming together, which complicates the ownership debate. (Featured on DestinationCRM.com>)
Posted March 11, 2026

PCI Pal embeds secure payment capabilities into Zoom Virtual Agent.
Posted March 11, 2026

UJET's Agentic Experience Orchestration unifies CX data and AI, automates the agent experience, and consolidates enterprise systems.
Posted March 11, 2026

New Five9 Fusion Partner Program brings together a growing ecosystem of product integrations and third-party technologies.
Posted March 11, 2026

NiCE is turning enterprise interaction data into ready-to-deploy AI agents.
Posted March 10, 2026

Salesforce's Agentforce Contact Center unifies voice, digital channels, CRM data, and AI agents.
Posted March 10, 2026

Sinch bolsters its Enterprise Voice platform with Voice Relay, a voice infrastructure, branded calling, and networking.
Posted March 10, 2026

With RingCentral AIR Pro, companies can build and deploy voice-first, omnichannel AI agents in minutes.
Posted March 10, 2026

Boost.ai's Adaptive Voice enables dynamic agentic experiences through voice. (Featured on SpeechTechMag.com.)
Posted March 10, 2026

Mitel Mitel Edge is an intelligent on-premises communications architecture.
Posted March 09, 2026

Teneo's new technology directly addresses user expectations, cognitive load management, and natural conversation flow.
Posted March 09, 2026

Companies will need to balance transformational technology with disciplined execution of foundational service practices.
Posted March 05, 2026

Customers are growing more accepting of AI in customer service interactions, but a human is still preferred, Metrigy finds.
Posted March 04, 2026

Krisp's real-time listener-side voice AI improves comprehension across meetings, contact centers, and voice agents. (Featured on SpeechTechMag.com.)
Posted March 04, 2026

Wonderful's AI agents will leverage Deepdub's  eTTS technology to deliver natural, emotionally-nuanced voice experiences. (Featured on SpeechTechMag.com.)
Posted February 26, 2026

New capabilities embed predictive, policy-aware intelligence directly into forecasting, scheduling, and real-time operations.
Posted February 25, 2026

Automation Flows drives autonomous orchestration across backend systems, and Autopilot extends agentic AI into the email channel
Posted February 25, 2026

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