CRM

Choosing the right chatbot for your business is no small task, so here are a few things to discuss with your team before proceeding.
Posted January 20, 2022

UJET now offers smaller firms online purchasing, pay-as-you-go pricing, and bring-your-own carrier options.
Posted January 20, 2022

LiveVox Knowledge Center now offers self-service and collaboration for customer service teams and customers.
Posted January 20, 2022

A new research report shows the cloud contact center market will grow at a CAGR of 25.3 percent for the next five years.
Posted January 19, 2022

Atento's new service allows hearing-impaired consumers to be attended to in sign language through videoconferencing.
Posted January 18, 2022

MarketsandMarkets is projecting 20.5 percent CAGR for the global speech analytics market for the next five years. (Featured on SpeechTechMag.com.)
Posted January 18, 2022

Nuance's contact center AI, biometrics, and tooling solutions are now available for Genesys Cloud CX. (Featured on DestinationCRM.com.)
Posted January 18, 2022

Bright Pattern's cloud-based omnichannel contact center software is now available to public-sector agencies through Carahsoft master government aggregator agreement. (Featured on DestinationCRM.com.)
Posted January 18, 2022

eGain is now certified for use by U.S. government agencies. (Featured on DestinationCRM.com.)
Posted January 13, 2022

NovelVox's solutions leverage Avaya OneCloud UCaaS and CCaaS capabilities.
Posted January 13, 2022

MarketsandMarkets projects 21.8 percent CAGR for conversational AI for the next five years.
Posted January 13, 2022

Y Meadows' customer service automation tools are validated for information security.
Posted January 12, 2022

Thankful expands AI customer service to Europe with Dixa partnership.
Posted January 10, 2022

IMARC Group sees the worldwide chatbot market growing by around 25 percent per year through 2026. (Featured on DestinationCRM.com.)
Posted December 31, 2021

Microsoft Teams Voice users can now make and receive phone calls from within Altaworx.
Posted December 30, 2021

Senture acquisition strengthens Teleperformance's position in government services.
Posted December 30, 2021

TTEC will acquire certain citizen experience and smart city assets of Faneuil from ALJ Regional Holdings. (Featured on DestinationCRM.com.)
Posted December 29, 2021

The Great Resignation can be mitigated by listening to customers and employees to pinpoint areas where workplace culture is less than ideal.
Posted December 28, 2021

PlanetOne and LiveVox together bring a performance-driven, blended omnichannel contact center solution to more channel partners nationwide.
Posted December 23, 2021

Medallia's partnership with Snappy Gifts helps customers and companies reward customer service agents.
Posted December 23, 2021

PCI Pal is providing secure payment processing solutions for Talkdesk customers.
Posted December 20, 2021

ASAPP partnership brings AI and automation to TaskUs' contact center clients. (Featured on DestinationCRM.com.)
Posted December 17, 2021

ISG reports that companies are using data analytics services and platforms in holistic strategies to help all employees gain insights for business results. (Featured on DestinationCRM.com.)
Posted December 13, 2021

eGain has embedded its Knowledge Hub within Five9 Agent Desktop Plus. (Featured on DestinationCRM.com.)
Posted December 13, 2021

Bringing Fonative under the Finvi banner enhances the company's communications offerings.
Posted December 10, 2021

Clinc integrates virtual banking assistant into Glia's Digital Customer Service platform.
Posted December 10, 2021

Enhancements to the [24]7.ai Engagement Cloud include new AI capabilities, workflows, and user interfaces.
Posted December 10, 2021

Companies that want to hire and retain great agents must listen and respond to their needs and create a more flexible and engaging work environment.
Posted December 10, 2021

HITRUST CSF Certification validates CallMiner meets key regulations for protecting sensitive information.
Posted December 08, 2021

Five9's Virtual Voiceover helps businesses create life-like conversational artificial intelligence synthesized from human voices. (Featured on SpeechTechMag.com.)
Posted December 07, 2021

MarketsandMarkets expects the CEM solutions market to grow by more than 12 percent per year through 2026. (Featured on DestinationCRM.com.)
Posted December 03, 2021

Treasure Data Customer Data Platform's integration with Genesys Customer Experience Platform empowers agents with real-time customer insights. (Featured on DestinationCRM.com.)
Posted December 02, 2021

PossibleNOW's DNCSolution is now available to Five9's cloud contact center customers. (Featured on DestinationCRM.com.)
Posted December 02, 2021

8x8 accelerates innovation for its XCaaS platform with the Fuze acquisition for $250 million. (Featured on DestinationCRM.com.)
Posted December 01, 2021

Pindrop's Next Caller VeriCall automatic number identification (ANI) validation and spoof detection solution is now available on Amazon Marketplace. (Featured on DestinationCRM.com.)
Posted December 01, 2021

Research finds that artificial intelligence is improving effectiveness and efficiency in both customer-facing and back-office applications. (Featured on DestinationCRM.com.)
Posted December 01, 2021

Atento's Flexible CX is a scalable customer service solution created for startups.
Posted December 01, 2021

The steps you take in the first 30 days of a chatbot deployment are crucial toward success going forward.
Posted November 30, 2021

The partnership extends the availability of LiveVox's customer engagement solutions to the AppSmart ecosystem. (Featured on DestinationCRM.com.)
Posted November 30, 2021

Atento Xtrabot is an omnichannel solution to automate voice and text customer interactions. (Featured on DestinationCRM.com.)
Posted November 30, 2021

QliqSOFT's Chatbot Marketplace is a curated library of more than 20 healthcare chatbots for standard medical, surgical, and administrative use cases. (Featured on DestinationCRM.com.)
Posted November 30, 2021

The worldwide chatbot market is expected to grow at a 23.5 percent CAGR for the next five years, according to MarketsandMarkets. (Featured on DestinationCRM.com.)
Posted November 26, 2021

NLX's Voice Insights for Amazon Connect provides AI-based analysis of calls through AWS's contact center systems.
Posted November 23, 2021

First Orion and NICE CXone are teaming up to offer branded calling solutions and call authentication. (Featured on DestinationCRM.com.)
Posted November 23, 2021

NICE's AI-powered CXone is now integrated Google Cloud's CCAI applications to make human agents, voice bots, and chatbots more effective.
Posted November 18, 2021

Ada has enhanced its customer service technology with support for additional languages, deployment options, and A/B testing. (Featured on SpeechTechMag.com)
Posted November 18, 2021

Replicant's updated conversational AI platform helps contact center managers analyze data, uncover insights, and inspire action, all from a single dashboard.
Posted November 17, 2021

Verint's Real-time Agent Assist is the latest enhancement to the Customer Engagement Cloud Platform. (Featured on DestinationCRM.com.)
Posted November 17, 2021

TheLoops' intelligent support operations platform contextualizes product, operational, and customer data for support operations.
Posted November 17, 2021

EasyLine's new mobile app facilitates customer calls and texts on one platform, with added marketing features.
Posted November 17, 2021