CRM

The company has received 30 patents so far this year, and more are still pending.
Posted November 15, 2017

Through a strategic partnership with Convexus, NICE will bring its analytics-based software to the Peruvian contact center market. (Featured on SpeechTechMag.com.)
Posted November 13, 2017

NICE inContact CXone Agent unifies the agent console to streamline customer and agent experiences.
Posted November 09, 2017

noHold has given its Albert AI platform a voice through Google Assistant.
Posted November 08, 2017

Dizzion is providing its virtual desktop application on CXexchange Marketplace.
Posted November 06, 2017

Customer service agents can now benefit from live behavioral guidance and emotional intelligence. (Featured on DestinationCRM.com.)
Posted November 02, 2017

Customer care platform enhancements let companies conduct social messaging and surveying.
Posted November 02, 2017

Verint AQM automates scoring of up to 100 percent of agent calls.
Posted November 01, 2017

Luma can help companies create and resolve customers service/support and IT service management tickets. (Featured on DestinationCRM.com.)
Posted November 01, 2017

.CX lets companies customize their contact center operations.
Posted October 26, 2017

The partnership will bring artificial intelligence to optimize business results in the contact center.
Posted October 26, 2017

[24]7 has changed its company name to [24]7.ai to reflect its growing use of artificial intelligence.
Posted October 24, 2017

Zendesk's new products are designed to bring agility, quick integration, and easy deployment to customer relationships.
Posted October 24, 2017

The integration allows service teams to support customers via text messaging using their existing business numbers.
Posted October 24, 2017

USAN's Visual IVR for Amazon Connect extends omnichannel IVR to Amazon Connect service.
Posted October 24, 2017

ia.Enterprise offers intelligently automated solutions for customer experience management and business process automation.
Posted October 24, 2017

The acquisition adds workforce optimization to Serenova's contact center solutions portfolio.
Posted October 23, 2017

Chatbots are the future of customer interaction, and they are already here.
Posted October 20, 2017

New research from Clutch has found how customers really perceive contact center agent interactions, and it's not always positive.
Posted October 18, 2017

Companies gain a competitive advantage with cloud-native contact centers, Frost & Sullivan finds.
Posted October 18, 2017

MarketsandMarkets expects the worldwide market to top $12.22 billion by 2022.
Posted October 18, 2017

SimplyCloud is a fully hosted, cloud-based contact center software suite.
Posted October 18, 2017

The North American contact center systems market shows promise at least through 2021, according to Research and Markets data.
Posted October 17, 2017

Companies that will succeed on Facebook Messenger will figure out how to make it a useful, personalized experience.
Posted October 13, 2017

Unified robotic capabilities help agents automate routine tasks.
Posted October 12, 2017

Altitude Customer Engagement Suite and Comways Case Manager integrate AI-powered chatbots and voicebots to enhance contact center performance.
Posted October 12, 2017

AQUA 2.0 allows companies to add personality, answer FAQs, and scale engagement across all major messaging platforms.
Posted October 12, 2017

Talkdesk customers can now add AssistHub's personal conversation customer experience technology to their contact centers.
Posted October 11, 2017

Envision's latest patent covers methods for desktop data recording for customer-agent interactions.
Posted October 11, 2017

Machine learning is added to NICE's Robotic Automation platform for customer service.
Posted October 11, 2017

Six proven use cases for artificial intelligence as a contact center customer service tool.
Posted October 10, 2017

Helpshift Web Chat includes an army of pre-configured chatbots for a number of customer support functions.
Posted October 05, 2017

The latest NICE Workforce Management solution leverages artificial intelligence to improve forecasting and usability.
Posted October 05, 2017

Agent.ai is offering its email, web, messaging, and in-app agent tools for fre, to accelerate the transition from traditional systems to AI-assisted support.
Posted October 05, 2017

Semafone's contact center solutions comply with the latest version of the Payment Card Industry standards for data protection.
Posted October 04, 2017

8x8's new suite of products unifies communications, collaboration and contact center solutions with analytics.
Posted October 04, 2017

Calabrio's new enterprise platform features additional business intelligence tools.
Posted October 04, 2017

HubSpot's new Customer Hub product suite highlights the company's expansion into customer service and support.
Posted October 03, 2017

Genesys has made its PureEngage contact center solution available to Oracle Cloud Infrastructure users and integrated it with most of Oracle's software solutions.
Posted October 03, 2017

Bomgar Remote Support now integrates with Lionbridge's GeoFluent to support real-time communication across more than 100 languages.
Posted October 02, 2017

Live chat is now integrated with the bot-building application to simplify the creation of call center chatbots.
Posted September 29, 2017

RiverStar Unified Agent Desktop now integrates with NICE inContact CXone.
Posted September 29, 2017

Genesys' contact center solutions are now linked to Office 365, Skype for Business, and Dynamics 365.
Posted September 27, 2017

IR has launched its Prognosis UC Assessor as a cloud-based service and has added support for Microsoft Teams.
Posted September 26, 2017

Nuance Customer Service Messaging brings together real-time and asynchronous communications across mobile channels.
Posted September 25, 2017

The collaboration brings together visual IVR and digital customer engagement for financial institutions.
Posted September 25, 2017

NICE CXone WFO brings workforce optimization to Amazon Connect users.
Posted September 21, 2017

Partnerships bring intraday workforce automation and IVR capabilities to CXone users.
Posted September 15, 2017

The latest release offers omnichannel journey management, analytics-based routing, and unified workforce optimization. (Featured on DestinationCRM.com.)
Posted September 15, 2017

iBenchmark enhances CXone with benchmark data for contact center operations.
Posted September 14, 2017