CRM

AireSpring has become a reseller partner for 8x8's eXperience Communications as a Service (xCaaS).
Posted September 30, 2022

Movate is a combination of the words momentum and innovate.
Posted September 29, 2022

Nearly a quarter of finance leaders plan to increase customer service funding despite economic pressures, Gartner found in a new study.
Posted September 28, 2022

Genesys Cloud AI Experience simplifies how organizations deliver and improve customer journeys with personalization, automation, and prediction.
Posted September 28, 2022

Voice and cloud contact center solutions provider 3CLogic is extending ServiceNow native AI-tool and designer to deliver voice self-service workflows and experiences.
Posted September 28, 2022

Faye has joined forces with Ultimate to deliver intelligent customer service experiences.
Posted September 28, 2022

Dialpad Ai Agent Assist and Ai QA Scorecards provide real-time insights to agents and contact center leaders.
Posted September 27, 2022

With visual support tech and augmented reality tools, businesses can provide a human connection, resolve issues faster, and reach more customers.
Posted September 26, 2022

New applications, connectors, and add-ons in the Creatio Marketplace simplify, accelerate, and automate customer-facing workflows.  (Featured on DestinationCRM.com.)
Posted September 23, 2022

Interactions' collaboration with NVIDIA combines conversational AI solutions for contact centers. (Featured on SpeechTechMag.com.)
Posted September 23, 2022

PCI Pal's Pay By Bank is an open banking solution for contact centers to accept payments.
Posted September 21, 2022

Medallia's new Salesforce integration seamlessly triggers real-time, post-interaction surveys from Service Cloud.
Posted September 21, 2022

Five9's integration with Salesforce Service Cloud Voice lets service teams leverage telephony innovations from Five9.
Posted September 21, 2022

Vonage AI Studio uses machine learning, natural language understanding, and speech recognition to help companies create virtual assistants. (Featured on SpeechTechMag.com.)
Posted September 20, 2022

Salesforce Genie is a new data platform powering Salesforce's real-time CRM. (Featured on DestinationCRM.com.)
Posted September 20, 2022

Playvox AutoQA applies artificial intelligence to contact center quality assurance efforts.
Posted September 19, 2022

Zendesk Intelligent Triage and Smart Assist offer AI-powered customer sentiment and intent functionality. (Featured on DestinationCRM.com.)
Posted September 14, 2022

Salesforce updates to Service Cloud in Customer 360 bring automation and intelligence to contact centers.
Posted September 14, 2022

Alvaria adds Google Cloud Platform to its deployment options for Alvaria Cloud
Posted September 14, 2022

Simplifai and Upstream Works have partnered to bring advanced artificial intelligence and automation to Upstream Works' contact center clients. (Featured on DestinationCRM.com.)
Posted September 13, 2022

Salesforce and Sprout Social customers can now manage all of their social customer care requests directly from within Service Cloud. (Featured on DestinationCRM.com.)
Posted September 13, 2022

Gig CX can help companies cut costs, retain employees, and increase customer satisfaction, all of which are crucial during times of economic uncertainty.
Posted September 13, 2022

AWS ISV Accelerate Program is a co-sell program for AWS partners like Vonage.
Posted September 13, 2022

Performance Analytics and Reporting upgrades provide more insdight to contact center managers using TCN Operator.
Posted September 13, 2022

Partnership delivers intelligent matching of customers and contact center agents across conversational channels.
Posted September 13, 2022

The cloud-based contact center market is expected to be worth $54.6 billion by 2027.
Posted September 12, 2022

Enghouse's acquisition of VoicePort provides customer self-service solutions for media companies.
Posted September 07, 2022

HubSpot adds customer journey analytics, flexible payments, and connected data features to its platform. (Featuired on DestinationCRM.com.)
Posted September 07, 2022

CRM magazine reveals its top five picks in 11 categories across customer service, marketing, and sales. (Featured on DestinationCRM.com.)
Posted September 07, 2022

eGain users can now plug the Watson Assistant into the eGain platform without coding.
Posted September 07, 2022

Bright Pattern Mobile allows remote and mobile employees, subject matter experts, and contact center agents to directly connect with customers on voice or digital channels. (Featured on DestinationCRM.com.)
Posted September 06, 2022

To improve customer service/support, more cross-team collaboration is needed.
Posted September 06, 2022

SuccessKPI earns expanded security compliance to protect data and privacy requirements for contact centers worldwide.
Posted August 31, 2022

LivePerson strengthens CRM integration capabilities with Webex Calling support.
Posted August 30, 2022

Khoros has joined the AWS ISV Accelerate Program and AWS Marketplace. (Featured on DestinationCRM.com.)
Posted August 30, 2022

To meet today's customer expectations, businesses must adapt voice of customer (VoC) methodologies, embracing technology and improving the customer experience.
Posted August 30, 2022

Yosh.AI can now offer and deploy UJET and Google Cloud contact center solutions.
Posted August 25, 2022

Forethought's Assist Automations helps customer service agents create automated workflows.
Posted August 24, 2022

CallMiner's conversational intelligence integrations with Genesys Cloud CX and Amazon Connect allow for agent guidance, onboarding, training, and more. (Featured on SpeechTechMag.com.)
Posted August 23, 2022

The markets for voice cloning and conversational artificial intelligence are expected to see huge gains over the next five years. (Featured on SpeechTechMag.com.)
Posted August 23, 2022

IMARC Group projects 24.7 percent CAGR for the next five years for the chatbot market. (Featured on DestinationCRM.com.)
Posted August 23, 2022

Customers want to connect with companies the same way they message with friends and family, pushing organizations to integrate private and social messaging into their customer service channel mix.
Posted August 22, 2022

Lenders Cooperative has launched the Small Business Contact Center that will help lenders better support small business borrowers in their communities. (Featured on SmartCustomerService.com.)
Posted August 19, 2022

DevOps teams can now speed up and validate Amazon Connect cloud contact center migrations with end-to-end WebRTC testing capabilities from Hammer.
Posted August 19, 2022

Customer insights can be the key to improving contact center and company operations.
Posted August 18, 2022

UJET's AI-Modeled Interaction Design to help companies scale and improve virtual agent interactions.
Posted August 18, 2022

3CLogic's latest ServiceNow integration extends live agent and self-service voice and SMS workflows to the healthcare industry.
Posted August 17, 2022

NICE has earned top-tier Microsoft Azure co-sell status with NICE CXone now available natively on Microsoft's Azure cloud platform.
Posted August 17, 2022

Kore.ai's no-code platform for conversational artificial intelligence is now accessible to SMBs and developers with seamless integration in a pay-as-you-go model. (Featured on DestinationCRM.com.)
Posted August 16, 2022

Authenticx's Quality Monitoring turns qualitative data into quantitative insights to expose areas of improvement for agent performance.
Posted August 16, 2022