CRM

The collaboration brings together visual IVR and digital customer engagement for financial institutions.
Posted September 25, 2017

NICE CXone WFO brings workforce optimization to Amazon Connect users.
Posted September 21, 2017

Partnerships bring intraday workforce automation and IVR capabilities to CXone users.
Posted September 15, 2017

The latest release offers omnichannel journey management, analytics-based routing, and unified workforce optimization. (Featured on DestinationCRM.com.)
Posted September 15, 2017

iBenchmark enhances CXone with benchmark data for contact center operations.
Posted September 14, 2017

Context Mobile adds real-time in-app activity to support agents' dashboards powered through AI.
Posted September 12, 2017

AnswerDash Connector enhances NICE inContact's CXone's web, mobile, and chatbot functionality.
Posted September 06, 2017

Automation Anywhere's Enterprise RPA Platform offers a single portal for deploying an intelligent digital workforce.
Posted September 05, 2017

The partnership brings real-time video customer interactions to NICE inContact CXone.
Posted September 01, 2017

MarketsandMarkets expects the global contact center software market to reach $29 billion by 2022.
Posted August 30, 2017

The 3.16 Summer Release provides tools for contact center supervisors to manage agents and day-to-day operations with added customizations.
Posted August 30, 2017

CogniCor will provide conversation-based artificial intelligence logic in a virtual assistant integrated with NICE inContact CXone.
Posted August 25, 2017

Voxbone customers can now use cloud-based speech analytics from CallMiner.
Posted August 25, 2017

Contact center outsourcing is becoming a key influencer of corporate customer experience strategies, the research firm has found.
Posted August 23, 2017

The Zappix Visual IVR letrs businesses communicate with deaf customers while complying with accessibity regulations.
Posted August 23, 2017

The new CC-One platform includes integrated workforce optimization, IVR, unified commuinications, analytics, and more in a single product.
Posted August 23, 2017

Cloud technology lets agents work from anywhere, even remote vacation hot spots.
Posted August 22, 2017

Posted August 21, 2017

SpiceCSM offers its application on the CXexchange Marketplace to enhance the agent experience for NICE inContact CXone users.
Posted August 21, 2017

ProTel's WebRTC-based mobile app for businesses provides omnichannel online customer services.
Posted August 21, 2017

Clara is an AI-driven intelligent agent for collecting and acting on customer feedback.
Posted August 17, 2017

ZOSE is a search engine designed for omnichannel contact center optimization.
Posted August 16, 2017

AIVA empowers companiesto build once and deploy anywhere across customer touchpoints.
Posted August 16, 2017

CallMiner speech analytics now supports 30 languages with PCI-compliant redaction of sensitive information.
Posted August 15, 2017

Dennis Fois takes over as president and chief operating officer. (Featured on DestinationCRM.com.)
Posted August 15, 2017

A surprising number of businesses are still not integrating their customer software systems, and that's bad for business.
Posted August 15, 2017

VoiceBase integrates its recording and speech analytics offering into Voxbone's communications platform. (Featured on SpeechTechMag.com.)
Posted August 11, 2017

Artificial intelligence needs to be at the center if companies will have any chance of truly personalizing interactions.
Posted August 11, 2017

Elafris now supports Alexa through its virtual agent platform for the insurance industry.
Posted August 09, 2017

Chatbots need to be more functional if we want customers to use and like them.
Posted August 04, 2017

Agent Dashboard provides agents with real-time insight into calls into the Visual IVR.
Posted August 02, 2017

Customers like to keep interactions personal, and video lets companies do just that.
Posted August 01, 2017

NewVoiceMedia has introduced Conversation Analyzer as part of the Summer '17 release of ContactWorld. (Featured on SpeechTechMag.com.)
Posted July 31, 2017

LiveWorld Platform integrates smart automation and human agents for real-time customer service at scale.
Posted July 31, 2017

Forty 7 Ronin's QuickStart tuning options and customized managed services packages offer streamlined analysis.
Posted July 28, 2017

New relationship enables Ingram Micro to distribute 8x8 cloud communications and contact center solutions.
Posted July 27, 2017

Five new features round out the latest version of Foresee's CX Suite.
Posted July 26, 2017

Nuance IVR to Digital connects traditional phone and digital channels with AI-powered omnichannel solution. (Featured on SpeechTechMag.com.)
Posted July 26, 2017

New offerings provide customers with expertise and resources needed to fully recognize business value of Calabrio ONE. (Featured on SpeechTechMag.com.)
Posted July 25, 2017

Zenylitics will incorporate CallMiner Eureka speech analytics with its extensive contact center and speech analytics products into a full-service quality assurance offering.
Posted July 25, 2017

Five9 has moved its contact center-as-a-service to Microsoft's AppSource marketplace.
Posted July 25, 2017

Verint Customer Engagement solutions are now available in the cloud and on premises through a collaboration with Group Elite Communications.
Posted July 25, 2017

IVAs have much greater potential than IVRs, but vendors still have work to do to move the technology beyond the hype stage.
Posted July 21, 2017

Nvidia's program fosters advances in artificial intelligence and data science.
Posted July 20, 2017

Verint's cloud-based knowledge solution advances employee engagement, information access, and consistency across customer service channels.
Posted July 19, 2017

Updated contact center application enhances agent experience with intelligent SMS routing and integration, task and activity queuing, and support for Office 365 Federated Agents.
Posted July 19, 2017

West has unveiled Visual Voice to with audio-visual integration.
Posted July 17, 2017

The latest version of its CRM suite aims to deliver faster performance and eliminate some of the lag associated with legacy CRM tools.
Posted July 14, 2017

Pilot explores how artificial intelligence can help travel agencies serve travelers better by fulfilling their most common service and support requests with smart technology.
Posted July 12, 2017

Five9's Summer 2017 release places more emphasis on global capabilities.
Posted July 12, 2017