CRM

BirdEye Interactions is being offered free to distressed businesses for texting with customers.
Posted April 07, 2020

Studio 6.5 helps companies rapidly scale omnichannel self-service solutions.
Posted April 07, 2020

Pegasystems' new fixed-price offerings help businesses deploy customer microjourneys, email bots, or workforce intelligence in just weeks.
Posted April 07, 2020

CT Cloud Contact Center is available for quick deployment in response to COVID-19.
Posted April 07, 2020

Five9 FastTrack helps companies transition to work from home quickly.
Posted April 06, 2020

Rapid Response Virtual Agent intercepts callers with a seamless channel-switching experience to answer commonly asked questions and screen callers.
Posted April 03, 2020

Rapid Response gives organizations free cloud contact center solution deployed in 48 hours with no premiums for volume spikes and comprehensive training and support.
Posted April 03, 2020

Dialpad is making cloud-based telephony, video conferencing, and call center tools available for free to keep people connected and productive during the COVID-19 outbreak.
Posted April 03, 2020

Zendesk has added support for Arabic, Chinese, Danish, Indonesian, Italian, Japanese, Korean, Polish, Romanian, Russian, and Thai to its Answer Bot.
Posted April 03, 2020

NICE inContact and Zoom are joining forces to deliver more personalized customer experiences while supporting remote workers.
Posted April 03, 2020

RingCentral Video is a complete video phone and messaging solution.
Posted April 03, 2020

Vonage Verify API now enables two-factor authentication and custom workflows.
Posted April 02, 2020

New features help Capacity provide more comprehensive support automation for companies.
Posted April 02, 2020

Contact center supervisors can manage teams without switching between applications with NovelVox Cisco Supervisor Desktop.
Posted April 02, 2020

AVANT Communications will offer Avaya's new collaboration solution through its network of trusted advisors.
Posted April 02, 2020

The combined NICE inContact/RingCentral solution provides cloud contact center, cloud PBX, video meetings, and team messaging for work-from-home agents.
Posted April 02, 2020

Avaya Cloud Office is now generally available to meet the need to work from anywhere on any device.
Posted April 01, 2020

Talkdesk has launched a suite of flexible cloud deployment and security options for contact centers.
Posted April 01, 2020

Operational continuity, staff morale, and customer demand are being most impacted by the global pandemic. (Featured on DestinationCRM.com.)
Posted March 31, 2020

NICE WEM@home is designed to help companies maintain service levels and agent engagement while working from home. (Featured on DestinationCRM.com.)
Posted March 31, 2020

Rammer has rebranded and announced the availability of its platform to developers for free. (Featured on DestinationCRM.com.)
Posted March 31, 2020

Enghouse Cloud and Communications Center now supports an advanced integration with Microsoft Teams. (Featured on DestinationCRM.com.)
Posted March 31, 2020

Research finds that cost reduction and technological advancements are the most significant factors in AI's expected surge. (Featured on SpeechTechMag.com.)
Posted March 27, 2020

Letting customer service agents work from home is smart business sense and presents an opportunity to take advantage of new technologies.
Posted March 27, 2020

Zendesk is offering free resources, including new product bundle, to make it easier for businesses to support customers and boost remote agent productivity. (Featured on DestinationCRM.com.)
Posted March 26, 2020

U-Haul's contact centers, armed with work-at-home agents and Verint technology, are helping college students whose schools have been shut down due to the coronavirus pandemic.
Posted March 26, 2020

Replicant's AI Voice Responder enables call centers to respond to increased customer calls without adding agents.
Posted March 26, 2020

Dimensions provides a true picture of customer calls and staff performance.
Posted March 26, 2020

Zendesk officials highlighted the addition of messaging capabilities in many of its recent product releases. (Featured on DestinationCRM.com.)
Posted March 25, 2020

Talkdesk enables remote working environments for front-line customer service staff amid coronavirus outbreak.
Posted March 25, 2020

3CLogic's cloud contact center solution offers to enable work-from-home agents with natively integrated telephony and call center functionality.
Posted March 25, 2020

In the wake of the COVID-19 outbreak, [24]7.ai announces free automated FAQ solution and chat solution to deflect calls from contact centers.
Posted March 25, 2020

NovelVox enables work-from-home model for Cisco Contact Center Agent with a new mobile app. Equip your agents with the Finesse Unified Mobile Agent (FUMA) app to quickly transit to work remotely or from home from mobile, tablet, or desktop without VPN. Agent's location or uncertainty is no more a constraint in delivering quality customer experience. Finesse Mobile Agent AppFinesse Mobile Agent App
Posted March 24, 2020

Scientifically proven learning methods, such as spaced repetition, are proving successful at increasing contact center agents' product knowledge, helping deliver exceptional customer service across industries.
Posted March 23, 2020

Servion is certified to sell, deploy, and support Cisco Unified Contact Center Solutions targeted at large enterprises.
Posted March 23, 2020

TriageLogic is offering information hotlines, telemedicine, and remote call center phone systems for healthcare organizations to address the Covid-19 crisis.
Posted March 23, 2020

Inference Solutions is offering businesses, healthcare providers, and government agencies a team of virtual agents to keep up with a surge in FAQs amid the coronavirus outbreak.
Posted March 23, 2020

Bright Pattern is offering special virtual contact center capability for companies impacted by coronavirus.
Posted March 20, 2020

Semafone extends PCI DSS certification to provide security for omnichannel payments.
Posted March 20, 2020

Avaya Cloud Office gains broader channel availability through Telarus agreement.
Posted March 20, 2020

With Sharpen Quick Start, contact centers can be up and running remotely within 48 hours.
Posted March 20, 2020

Sytel is introducing a plan to enable remote workers during the coronavirus outbreak.
Posted March 18, 2020

Digital transformation and dynamic customer requirements are propelling huge growth for contact centers, according to Future Market Insights.
Posted March 18, 2020

Zappix has begun distributing its solutions at minimal cost to help healthcare companies and others operate smoothly during the crisis.
Posted March 18, 2020

VHT COVID-19 Assistance Program offers healthcare and critical service providers technology and services at no cost for 30-days to assist with increased call volumes resulting from the COVID-19 pandemic.
Posted March 18, 2020

Explore and Studio upgrades allow for greater contact center customizations.
Posted March 17, 2020

ChaseData's Mobile Portal dashboard tool lets contact center managers track metrics and visualize data using any mobile device.
Posted March 17, 2020

8x8 Rapid Expansion enables remote employees to stay responsive to customers and partners during challenging times.
Posted March 17, 2020

With CXone@home, contact centers can activate work-at-home agents in 48 hours, at unlimited scale and no charge.
Posted March 16, 2020

Avaya Agent for Desktop can transition contact centers to a flexible, work-from-home model.
Posted March 11, 2020

Connect with SCS



Email Newsletter

Receive customer service news, trends, and analysis, plus expert advice.
Periodically, get important offers from SmartCustomerService.com or our advertising partners.

Best Practices

More Best Practices

Webinars

More Webinars

Content Library

More Content Library