CRM

The Aspect Cloud Workforce platform's biggest update to date adds flexibility, a new interface, a mobile app, and a portal for developers.
Posted August 27, 2025

LivePerson's AWS integration will help companies unify voice and digital customer experiences.
Posted August 26, 2025

Sendbird Voice AI provides seamless integration with SMS, email, and chat for customer service. (Featured on SpeechTechMag.com.)
Posted August 26, 2025

Verint will merge with Calabrio to create an AI-driven customer experience powerhouse. (Featured on DestinationCRM.com.)
Posted August 25, 2025

CallMiner OmniAgents are virtual agents that help companies engage customers across voice and digital channels. (Featured on DestinationCRM.com.)
Posted August 20, 2025

Dialpad's latest platform updates include new integrations, reporting, analytics, and insights.
Posted August 19, 2025

8x8 has added AI-driven engagement, payments, and personalization to its flagship platform. (Featured on .)
Posted August 19, 2025

New integration bridges 8x8 Platform for CX with core banking systems from MNET
Posted August 15, 2025

Five9 integrates its cloud contact center technology with Epic's EHRs through Five9 Fusion for Epic.
Posted August 15, 2025

AI delivers fully automated forecasting in CommunityWFM's contact center software.
Posted August 13, 2025

Expanded collaboration brings NiCE's CXone Mpower together with Agentforce in Salesforce Service Cloud.
Posted August 13, 2025

Intiveo has expanded the availability of Intiveo Voice for multi-location dental practices. (Featured on DestinationCRM.com.)
Posted August 12, 2025

Agent Assist for email empowers teams to deliver support on that channel; while email support in Conversation Intelligence unlocks voice of the customer visibility in email exchanges.
Posted August 12, 2025

TPx's UCx Contact Center is a cloud-based solution for support across voice and digital channels.
Posted August 12, 2025

Capacity acquires Call Criteria and Verbio Technologies to expand speech analytics, voice automation, and QA capabilities.
Posted August 08, 2025

IntelePeer's latest SmartAgent release is tailored for dental service organizations.
Posted August 07, 2025

New AI delivers fully automated forecasting for contact center operations.
Posted August 07, 2025

8x8's recent innovations around AI accelerate agent and self=service interactions.
Posted August 07, 2025

The renewed partnership between NiCE and RingCentral strengthens integrated AI-powered UCaaS and CCaaS solutions.
Posted August 06, 2025

New capabilities added to AIR include scheduling with Google and Outlook, additional language support, and an expanded international footprint.
Posted August 06, 2025

The Keep Call Centers in America Act would ensure when Americans call a call center, they can speak to a human located in the United States
Posted August 05, 2025

Pega's new service offering embeds enterprise workflows into any self-service channel to deliver consistent conversational experiences.
Posted August 05, 2025

Cloudhesive customers can now leverage Glance's Guided CX for real-time, personal digital interactions.
Posted August 05, 2025

AT&T has expanded its Office@Hand business communications portfolio with RingCX Contact Center and RingSense Conversational Intelligence.
Posted August 04, 2025

Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration. (Featured on DestinationCRM.com.)
Posted August 01, 2025

AI can unlock data to enable a level of personalization that makes a difference for me as a consumer.
Posted August 01, 2025

Alvaria and CallMiner platform users benefit from deep customer insights, agent guidance, personalized outreach capabilities, and more. (Featured on DestinationCRM.com.)
Posted July 30, 2025

Acquisition strengthens Onix's capabilities with Google Cloud's Customer Engagement AI Suite and unites its Agentspace and Agentic AI with UJET CCaaS solutions. (Featured on DestinationCRM.com.)
Posted July 29, 2025

AI-powered risk scoring is now available on the PCI Pal platform.
Posted July 29, 2025

Acquisition combines NiCE's CXone Mpower with Cognigy's conversational and agentic AI. (Featured on DestinationCRM.com.)
Posted July 28, 2025

Cognigy and TeKnowledge are working together to accelerate agentic AI adoption in customer service. (Featured on DestinationCRM.com.)
Posted July 24, 2025

Expanded partnership elevates ServiceNow-powered customer and IT support with voice AI and rich video collaboration.  (Featured on DestinationCRM.com.)
Posted July 23, 2025

Grupo NGN acquisition adds CCaaS capabilities to White Label's portfolio. (Featured on DestinationCRM.com.)
Posted July 23, 2025

Avaya and Databricks have partnered to deliver governance and security for AI at scale. (Featured on DestinationCRM.com.)
Posted July 23, 2025

Human-in-the-loop agent, conversation monitoring, and testing and simulation features expand ASAPP's GenerativeAgent. (Featured on DestinationCRM.com.)
Posted July 23, 2025

Multi Agentic Platform for Customer Services supports MCP for integration into enterprise landscapes and A2A for streamlined agent communication.
Posted July 16, 2025

Emerging technologies and evolving expectations will transform customer service over the next three years, Gartner predicts. (Featured on DestinationCRM.com,/em>.)
Posted July 16, 2025

Cyara's latest platform update includes advanced artificial intelligence validation, real-time monitoring, and no-code test automation. (Featured on DestinationCRM.com.)
Posted July 15, 2025

Twilio has expanded its platform with real-time personalization, data residency control, and WhatsApp Business Calling.
Posted July 15, 2025

Intermedia's AI Supervisor Assist helps contact centers improve performance in real time.
Posted July 11, 2025

The Liberate-Five Sigma Partnership brings voice automation to insurance customer service calls.
Posted July 08, 2025

Connectel's automated voice technology is for businesses with high call volume.
Posted July 08, 2025

Make self-service options readily available, easy to use, and valuable. (Featured on DestinationCRM.com.)
Posted July 08, 2025

Natterbox AI Assistants and AI Agents can handle up to 70 percent of routine customer queries.
Posted July 08, 2025

According to CCW research, many long-standing pain points have yet to be resolved. (Featured on DestinationCRM.com.)
Posted July 02, 2025

Human-like interactions are reshaping customer engagement and automation, The Research Insights finds. (Featured on SpeechTechMag.com.)
Posted July 01, 2025

Ultatel's Intelligent Voice AI Agent is a fully managed service for handling routine customer service tasks. (Featured on DestinationCRM.com.)
Posted July 01, 2025

CX leaders are facing growing pressure to adopt intelligent systems, but scaling agentic AI requires a deliberate foundation rooted in structure, visibility, and governance.
Posted June 30, 2025

Eltropy's Desktop App uses fewer system resources and offers faster access than browser-based systems.
Posted June 27, 2025

New capabilities include Proactive Services, Intelligent Caller ID, Digest, and SIP Refer and Advanced SIP Messaging.
Posted June 25, 2025

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