CRM

3CLogic's Voice AI Hub is designed to streamline the deployment of virtual agents. (Featured on DestinationCRM.com.)
Posted April 29, 2025

Latest updates to the 8x8 Platform for CX take advantage of AI and support a wider array of operational efficiencies.
Posted April 29, 2025

Growth in the unified communications and collaboration solutions and communications platform-as-a-service markets is expected to continue through 2029.
Posted April 29, 2025

Modern contact center intelligence means agents are better informed and interactions move quickly. (Featured on DestinationCRM.com.)
Posted April 28, 2025

Agentic AI has tremendous potential in CRM settings, but organizations should still keep a human in the mix.
Posted April 25, 2025

Klearcom Verify+ is an IVR and phone testing solution.
Posted April 24, 2025

CloudHesive's ConnectPath CX platform integrates with Teneo.ai for conversational AI capabilities.
Posted April 24, 2025

Calabrio ONE receives a slew of AI-enabled upgrades to streamline contact center staffing operations.
Posted April 24, 2025

Avaya Infinity is a platform to unify fragmented customer experiences.
Posted April 23, 2025

Talkdesk applies agentic AI automation to banks' and credit unions' customer service and support workflows with AI Agents for Financial Services. (Featured on DestinationCRM.com.)
Posted April 23, 2025

Insightful has added quality management to its contact center solutions portfolio.
Posted April 23, 2025

NLX Touchpoint lets users incorporate chat, voice, images, and video into a single AI-powered conversational experience. (Featured on DestinationCRM.com.)
Posted April 22, 2025

GoTo adds smart conversation filters, global search capabilities, and enhanced call management tools to Grasshopper. (Featured on DestinationCRM.com.)
Posted April 22, 2025

Dyna.Ai'ls Agentic AI Suite is a multi-language, multichannel, multimodal AI agent platform. (Featured on DestinationCRM.com.)
Posted April 22, 2025

BCN Cloud Voice Call Center offers intelligent call routing, real-time analytics, and quality monitoring for SMBs. (Featured on DestinationCRM.com.)
Posted April 22, 2025

3CLogic and ServiceNow have teamed up to unveil an AI-powered unified contact center solution.
Posted April 15, 2025

Comm100's new AI-powered solutions help streamline agent responses to customer service inquiries.
Posted April 15, 2025

InterVisiuon NextMove for Avaya offers an AWS-powered alternative as Avaya phases out CCaaS support for small contact centers.
Posted April 15, 2025

PolyAI Agent Studio provides generative AI for customer service.
Posted April 15, 2025

Alorica evoAI brings together AI and human intelligence for context-aware customer experiences. (Featured on DestinationCRM.com.)
Posted April 10, 2025

Airlines can turn the challenges of peak travel season into opportunities by using generative AI simulators to rapidly train customer service reps and agentic AI to enhance service quality, streamline operations, and improve customer satisfaction.
Posted April 09, 2025

Expanded partnership with Google Cloud will expand availability to Cresta's cloud contact center solutions.
Posted April 08, 2025

Industry partners 3CLogic and Glidefast Consulting enter into a distribution agreement to deliver combined CRM and CCaaS solutions to the ServiceNow ecosystem.
Posted April 08, 2025

Mission expands its contact center offerings to include Amazon Connect, AWS's cloud contact center platform.
Posted April 08, 2025

8x8 Platform for CX enhancements include Engage, RCS support, AI orchestrator, and Journey IQ.
Posted April 03, 2025

Cyara has released six solutions to help companies deliver consistent customer experiences across channels and geographies.
Posted April 03, 2025

TELUS Digital is working with Zendesk to deliver CRM and CCaaS integration services, supported by its generative AI platform, Fuel iX.
Posted April 02, 2025

Expectations rise for AI in the contact center world. (Featured on DestinationCRM.com.)
Posted April 02, 2025

Gladia's Solaria delivers native-level transcription in 100 languages. (Featured on SpeechTechMag.com.)
Posted April 02, 2025

Verified Market Research expects 38.5 percent CAGR for AI agents through 2032. (Featured on DestinationCRM.com.)
Posted April 01, 2025

Glia's GVA Learning 360 is an AI virtual assistant that can generate responses based on human agent conversations.
Posted April 01, 2025

JOBehaviors offers pre-hiring assessments for contact center agents.
Posted March 28, 2025

Zendesk's Resolution Platform is an agentic AI suite for customer service.
Posted March 26, 2025

Together NICE and Deloitte are enhancing customer experience workflows through AI and automation.
Posted March 26, 2025

Medallia's new features accelerate insights and action on unstructured data like digital behavior and conversational intelligence.
Posted March 26, 2025

Observe.AI's VoiceAI Agents is a complete AI conversational intelligence platform for contact centers.
Posted March 26, 2025

Forethought Voice delivers instant phone support with no decision trees or human involvement.
Posted March 26, 2025

Content Guru's storm contact center-as-a-service solution has been authorized for use by government agencies.
Posted March 26, 2025

The age of machine customers is on the horizon, but more planning work has to be done.
Posted March 21, 2025

Hona's Voice AI is an advanced voice artificial intelligence solution for managing law firms' client communications and client intake. (Featured on SpeechTechMag.com.)
Posted March 20, 2025

ResultsCX's acquisition of Aucera expands its presence in the healthcare, financial services, and utilities sectors.
Posted March 20, 2025

Contact center-as-a-service is a highly competitive market with 200-plus global vendors aggressively vying for business. (Featured on DestinationCRM.com.)
Posted March 19, 2025

eGain's AI Agent for Contact Center provides human agents with real-time guidance in the flow of customer conversations.
Posted March 18, 2025

NICE's CXone Mpower Orchestrator orchestrates and automates customer service workflows with agentic AI across front-office care and back-office operations.
Posted March 18, 2025

Kore.ai's Agent Platform powers multi-agent systems and automates complex business processes with flexible AI autonomy. (Featured on DestinationCRM.com.)
Posted March 18, 2025

Talkdesk Knowledge Creator delivers AI-generated knowledge for virtual and human agents.
Posted March 18, 2025

Omilia Workforce AI is a contact center call quality management solution.
Posted March 18, 2025

Microsoft Teams and Dynamics 365 Contact Center users can now combine the apps for an integrated calling solution.
Posted March 17, 2025

Genesys expanded its Genesys Cloud contact center platform with Supervisor Copilot and Virtual Supervisor.
Posted March 17, 2025

Updated Amazon Connect contact center platform offers AI-based self-service, agent assistance, analytics, post-contact evaluation, and automated follow-up
Posted March 17, 2025

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