CRM

Enhanced tools include split recording, text-to-speech, onAnswer, and WebRTC.
Posted June 20, 2018

Eureka Starter puts speech analytics within reach for organizations uUsing Amazon Connect.
Posted June 20, 2018

Vonage CX Cloud includes real-time sentiment analysis and enhanced self-service with chatbots and visual IVRs powered by Nexmo. (Featured on DestinationCRM.com.)
Posted June 19, 2018

AgilOne's new 360 Profile for Customer Service provides real-time comprehensive customer-level insights to customer-facing teams.
Posted June 19, 2018

New interaction analytics modules provide end-to-end customer intelligence using CallMiner's scalable Eureka platform engine.
Posted June 19, 2018

Integration of NICE Trading Recording Solution and IBM Cloud Object Storage allows secure storage of growing volumes of communications required for regulatory compliance. (Featured on DestinationCRM.com.)
Posted June 19, 2018

Avaya introduced new tools to improve the customer experience, boost operational and employee effectiveness, and helps companies address GDPR requirements.
Posted June 18, 2018

The collaboration will offer access to artificial intelligence-powered virtual solutions for chatbots.
Posted June 15, 2018

Conversation.one's platform helps banks and credit unions build conversational interfaces for customer interactions.
Posted June 13, 2018

NICE Robotic Automation 6.7 debuts connectivity breakthrough and AI enhancements. (Featured on DestinationCRM.com.)
Posted June 12, 2018

With just a few wording changes, customer service reps can position your company higher in the CSAT department.
Posted June 08, 2018

The combined solutions convert voicemails to text or email. (Featured on DestinationCRM.com.)
Posted June 07, 2018

The NICE Automation Finder identifies process automation opportunities. (Featured on DestinationCRM.com.)
Posted June 07, 2018

Unbabel Translation-as-a-service integrates with Dynamics 365 and combines machine-learning and humans to provide responses in 28 languages. (Featured on DestinationCRM.com.)
Posted June 07, 2018

Bright Pattern has expanded the multicloud portability of its contact center software with Microsoft Azure.
Posted June 05, 2018

Comm100's second-generation chatbot has been enhanced with artificial intelligence. (Featured on DestinationCRM.com.)
Posted June 05, 2018

The new connector aims to seamlessly integrate Voximplant's telephony platform directly into Dialogflow. (Featured on DestinationCRM.com.)
Posted May 31, 2018

Coach provides automated scoring and direct feedback across all agents for self-coaching and data-driven management.
Posted May 28, 2018

Predictive Net Promoter Score capability is the central change in the Foresee CX Suite.
Posted May 24, 2018

Glance's visual customer care platform now includes cobrowse, screen share, and agent video capabilities.
Posted May 24, 2018

Context awareness, CX Manager, Intelligent Routing Configuration, and GDPR compliance round out the new capabilities.
Posted May 24, 2018

New API for PureCloud enables faster GDPR-mandated responses to consumer data requests to access, rectify, or delete personal information.
Posted May 24, 2018

U.S. government agencies can now install NICE's cloud contact center solutions .
Posted May 24, 2018

Partnership helps companies create a single customer view while maintaining GDPR compliance.
Posted May 23, 2018

Sales and support agents can now remotely access customer devices to accelerate sales and improve customer experiences. (Featured on DestinationCRM.com.)
Posted May 23, 2018

Users can collaborate and create tickets in Zendesk without ever leaving the Slack app.
Posted May 22, 2018

eGain Solve for Amazon Connect powers connected customer experiences across more touchpoints.
Posted May 22, 2018

FoneLogix will offer Enacomm's Conversational Banking and intelligent IVR technology to its bank and credit union clients.
Posted May 22, 2018

The enhanced CSI Virtual Observer provides workforce optimization functionality within Oracle Service Cloud.
Posted May 22, 2018

Interactions' enhanced IVA platform delivers personalization, persistence, context, and more channel offerings.
Posted May 22, 2018

Aspect Software has added omnichannel chatbot developer features and a PCI II-compliant, secure IVR in Aspect CXP 18.
Posted May 22, 2018

Zendesk bundled its existing customer support solutions under one omnichannel umbrella, combining its Support, Guide, Chat and Talk tools into the Zendesk Suite.
Posted May 17, 2018

Enhancements in Five9's Spring 2018 release include new uses of artificial intelligence for routing and workflows.
Posted May 15, 2018

NICE's cloud-native AWFO 2.0 includes targeted coaching, personas, and e-learning.
Posted May 15, 2018

Blueworx and Aspect Software together offer a comprehensive approach to application lifecycle management for IVR and omnichannel self-service solutions.
Posted May 11, 2018

ServiceNow Virtual Agent lets employees get answers immediately and open cases directly from chats.
Posted May 10, 2018

Bright Pattern's omnichannel contact center software now integrates with Google to provide text-to-speech features to customers.
Posted May 10, 2018

The chatbot platform integrates data and location information into leading messaging software for customer support.
Posted May 09, 2018

Progress' conversational UI components for Telerik and Kendo UI enable .NET and JavaScript developers to create modern chatbot experiences.
Posted May 09, 2018

Fonolo's In-Call Rescue is compliant with Avaya's IP Office Platform
Posted May 09, 2018

New capabilities in Clarabridge's CX Analytics suite include effort scores and predictive and conversation analytics.
Posted May 08, 2018

Talkdesk has integrated its enterprise contact center platform with ServiceNow
Posted May 07, 2018

Squelch queries customer data and serves up the best information to agents to help resolve customer issues.
Posted May 07, 2018

Communications Platform as a Service will give companies and consumers better ways to interact right within apps.
Posted May 07, 2018

24-7 Intouch, a customer service solutions provider, has launched a new technology division called Laivly.
Posted May 04, 2018

The artificial intelligence-powered omnichannel contact center solution integrates with IFS Field Service Management (FSM), IFS Applications, and third-party software.
Posted May 04, 2018

Authenticator 4.0 enables call centers to implement sophisticated risk-based authentication strategies.
Posted May 03, 2018

NICE Robotic Process Automation drives the instant resolution of complex customer requests, enabling Amazon Lex's chatbot to support 24/7 customer self-service requirements.
Posted May 03, 2018

HelpSocial has integrated its social media customer care platform with Genesys' Customer Experience Platform.
Posted May 02, 2018

Vonage's Vee chatbot is integrated with Facebook's Workplace conferencing app.
Posted May 01, 2018