CRM

AI-powered deep robotics promise to make bots faster, more durable, and easier to deploy, the company says. (Featured on DestinationCRM.com.)
Posted July 14, 2020

PeakView is UJET's first channel partner in the program. (Featured on DestinationCRM.com.)
Posted July 14, 2020

Posted July 14, 2020

Here are four things to consider when looking to simplify contact center management.
Posted July 10, 2020

Aryaka and 8x8 partnership will accelerate digital transformation for organizations across global workplaces.
Posted July 09, 2020

CoreDial has added workforce management to its CoreNexa Contact Center platform.
Posted July 08, 2020

Intelisys is adding Bright Pattern Contact Center to its portfolio of telecommunications and cloud services.
Posted July 08, 2020

3CLogic partners with U.K. consulting firm ServiceCX, which specializes in customer service and digital transformation.
Posted July 08, 2020

CallTower's SMS text integration, CT Text, lets companies instantly connect with contacts via a natively integrated Microsoft Teams phone system.
Posted July 08, 2020

USAN brings Calabrio's workforce management and Amazon Connect to its cloud customer engagement solutions portfolio.
Posted July 08, 2020

Zoom will use the Now Platform to help scale customer service while ServiceNow will standardize on Zoom Phone. (Featured on DestinationCRM.com.)
Posted July 07, 2020

Sytel Softdial is a multimedia, multitenant, and fully blended contact center platform.
Posted July 02, 2020

Route One will offer Aculab's voice biometrics as part of its contact-center-as-a-service (CCaaS) portfolio. (Featured on SpeechTechMag.com.)
Posted July 01, 2020

LinkLive 9.1's new chat functionality enables messaging, video, and voice communications.
Posted June 30, 2020

The partnership integrates UJET's customer support with Calabrio's workforce and customer engagement solutions.
Posted June 30, 2020

Aircall's cloud-based phone and contact center solutions join TBI's portfolio.
Posted June 30, 2020

PCI Pal's Agent Assist integrates with key Avaya contact center solutions. (Featured on DestinationCRM.com.)
Posted June 30, 2020

RingCentral's Cloud PBX for Microsoft Teams features Direct Routing integration.
Posted June 30, 2020

WhatsApp can now be integrated with Cisco Finesse UCCX, UCCE, and PCCE contact centers.
Posted June 29, 2020

Luma Knowledge is designed to improve user access to enterprise knowledge for service and support requests. (Featured on DestinationCRM.com.)
Posted June 25, 2020

Evolve IP's Work Anywhere Office blends fully integrated virtual desktops, collaboration and communications tools, and contact center systems.
Posted June 23, 2020

Call Journey's Conversation Analytics technology is being combined with Oak Innovation's communications management platform. (Featured on DestinationCRM.com.)
Posted June 23, 2020

3CLogic's offering extends Microsoft's collaboration tool with its own cloud call center platform. (Featured on DestinationCRM.com.)
Posted June 23, 2020

The partnership offers PCI Pal's enhanced security and compliance to Talkdesk customers and partners worldwide. (Featured on DestinationCRM.com.)
Posted June 23, 2020

he Neutrino release of V-Person provides tools and expertise to help companies create AI-enhanced conversations with customers and employees. (Featured on DestinationCRM.com.)
Posted June 23, 2020

Journey's zero-knowledge approach blocks key customer information from contact center agents' sight. (Featured on DestinationCRM.com.)
Posted June 23, 2020

Intercom's Conversational Support Funnel offers a holistic framework for customer support through a messenger-first experience. (Featured on DestinationCRM.com.)
Posted June 23, 2020

Astute's EVA inbound email processing solution uses natural language processing and machine learning to instantly craft responses to customers.
Posted June 19, 2020

Lifesize and Serenova announced a united corporate brand following their merger in March.
Posted June 19, 2020

Scoring, detection, and mitigation cloud service provides always-on communications security for company networks and contact centers. (Featured on DestinationCRM.com.)
Posted June 17, 2020

eGain Messaging Hub harmonizes messaging across bots and live agents.
Posted June 17, 2020

Genesys has named Amazon Web Services the preferred cloud provider for Genesys Cloud customer experience and contact center platform.
Posted June 17, 2020

Creatio partner Velvetech developed the Contact Center Product Suite, which is available on Creatio's marketplace. (Featured on SpeechTechMag.com.)
Posted June 16, 2020

Company further strengthens its direct and partner sales channels with its cloud contact center solutions. (Featured on SpeechTechMag.com.)
Posted June 16, 2020

UiPath now offers always-on, scalable conversational capabilities combined with automation on the most popular global messaging channels.
Posted June 16, 2020

Servion has completed several Cisco certifications and can now sell, install, and manage Cisco contact center and collaboration products in the United Kingdom.
Posted June 15, 2020

Customer service is moving to digital channels like chat and self-service out of necessity.
Posted June 11, 2020

IXCloud records, stores, and analyzes interactions over Microsoft Teams without physical or virtual servers.
Posted June 11, 2020

Noble adds features to its contact center employee engagement platform.
Posted June 11, 2020

8x8's Open Communications Platform offers telephony for Microsoft Teams, performance monitoring, and end-to-end interaction AI capabilities.
Posted June 10, 2020

The latest version of the Optanix Platform delivers new capabilities for unified communications.
Posted June 09, 2020

New capabilities help companies staff their contact centers while still complying with social distancing, workspace hygiene checks, and workforce assignment rules.
Posted June 09, 2020

The partnership brings together cloud-based contact center and unified communications platforms.
Posted June 08, 2020

Organizations that adopted cloud technologies will be better positioned to adjust to the new normal, not to mention any future events that might call for unprecedented flexibility.
Posted June 08, 2020

Five9 partnered with Inference Solutions to launch its AI-powered intelligent virtual assistant for contact centers.
Posted June 05, 2020

New features enhance the mobility of contact center agents and subject matter experts.
Posted June 04, 2020

ServiceNow outlined new products and partnerships at its Knowledge 2020 Digital Experience event to help financial services, telecommunications, and healthcare firms with digital transformations and workflow improvements.
Posted June 03, 2020

Remote Support includes an AR camera, screen sharing, and real-time voice chat in one app. (Featured on DestinationCRM.com.)
Posted June 03, 2020

Pega Process Fabric is designed to weave together disparate technologies to improve customer, employee, and partner experiences. (Featured on DestinationCRM.com.)
Posted June 02, 2020

Research firm MarketsandMarkets expects the CEM market to grow from $7.75 billion to $14.5 billion by 2024. (Featured on DestinationCRM.com.)
Posted June 02, 2020