Infrastructure & Hardware
SMG expands its contact center and conversation analytics capabilities with a CallMiner partnership. (Featured on SpeechTechMag.com.)
Posted September 21, 2021
8x8 is delivering cloud phone and contact center solutions for multinational organizations in Russia, Japan, Puerto Rico, and dozens of other countries. (Featured on DestinationCRM.com.)
Posted September 21, 2021
Front's Customer Communication Hub updates bring actionable customer context into the inbox. (Featured on DestinationCRM.com.)
Posted September 16, 2021
NovelVox's new CTI connectors can be deployed in the cloud or on premises.
Posted September 15, 2021
Transparency Market Research eyes nearly 20 percent CAGR for contact center solutions through 2030.
Posted September 13, 2021
RingCentral's product updates include tighter security, more integrations and add-ins, and more video meeting options.
Posted August 26, 2021
MarketsandMarkets expects the global unified communication and collaboration market to reach $127 billion by 2026.
Posted August 25, 2021
SYNNEX will offer 8x8's cloud communications and contact center solutions to its partners.
Posted August 24, 2021
Edify Huddle CX 4.0 is a single contact center and unified communications solution with enhanced speed, simplicity, and choice .
Posted August 19, 2021
Brandessence Market Research expects the WebRTC market to grow by 41.2 percent per year for the next six years.
Posted August 18, 2021
Avaya OneCloud CPaaS and CCaaS are integrated with Microsoft Azure, Teams, and Dynamics 365.
Posted August 18, 2021
SYNNEX is bringing Nextiva's cloud-based contact center and unified communications products to its partner network.
Posted August 16, 2021
Avaya has acquired contact center developer CTIntegrations, strengthening the Avaya OneCloud platform.
Posted August 10, 2021
Ooma's partnership with UJET brings together unified communications and customer experience management
Posted July 29, 2021
8x8 XCaaS enhancements deliver large video meetings, tighter Microsoft Teams integration and advanced mobility support.
Posted July 28, 2021
Uniphore and Jacada together will offer full low-code and no-code contact center automation capabilities. (Featured on DestinationCRM.com.)
Posted July 27, 2021
The 3CLogic-ScreenMeet partnership complements ServiceNows digital channels with integrated voice and video capabilities.
Posted July 22, 2021
Dial800 has launched a new VoIP service, expanded analytics, and new integrations as part of a corporate refresh.
Posted July 21, 2021
Grand View Research credits COVID-19 lockdowns for increasing use of cloud-based contact center solutions.
Posted July 07, 2021
Bucher + Suter customers can now benefit from Cisco Contact Center integration directly via Salesforce Service Cloud Voice with b+s Connects.
Posted July 06, 2021
Talkdesk customers now have an all-in-one solution that unifies phone, digital channels, and CRM data embedded within Salesforce Service Cloud.
Posted July 02, 2021
Vonage Contact Center for Salesforce Service Cloud Voice brings automation, intelligence, and global calling capability to Service Cloud Voice.
Posted June 28, 2021
Tenfold NextGen CTI for Service Cloud Voice lets users leverage Tenfold's integration-platform-as-a-service) to connect enterprise telephony to Salesforce Service Cloud Voice.
Posted June 25, 2021
Avaya OneCloud for Salesforce Service Cloud brings together calls, digital engagement, and CRM data for service agents.
Posted June 25, 2021
Fonative is now verifying calls on its networks ahead of the FCC STIR/SHAKEN mandate.
Posted June 18, 2021
Integration combines Dialpad's AI-assisted voice capabilities with Teams' native interface for communications.
Posted June 17, 2021
Talkdesk launches industry-specific contact center solutions for healthcare and financial services at its Opentalk event.
Posted June 16, 2021
New capabilities impact contact center agent and supervisor efficacy, ease of use for video meetings.
Posted June 11, 2021
Nextiva offers an integrated unified communications and cloud contact center portfolio through its partnership with Five9.
Posted June 10, 2021
Gain Cloud achieves HITRUST certification for managing information security risks. (Featured on DestinationCRM.com.)
Posted June 08, 2021
Cisco features make it possible for employees to collaborate and communicate from anywhere. (Featured on DestinationCRM.com.)
Posted June 08, 2021
Additional video, calling, and device-specific capabilities enable Avaya Cloud Office by RingCentral to accommodate hybrid work scenarios. (Featured on DestinationCRM.com.)
Posted June 08, 2021
Partnership allows DialAmerica customers to adopt ENACOMM technologies via its digital gateway while ENACOMM customers gain on-demand contact center support. (Featured on DestinationCRM.com.)
Posted June 08, 2021
AVANT has been named a UJET Master Agent Partner. (Featured on DestinationCRM.com.)
Posted June 08, 2021
MarketsandMarkets projects a 22.8 percent compound annual growth rate for voice biometrics over the next five years. (Featured on SpeechTechMag.com.)
Posted June 01, 2021
Companies with strong leadership and well-developed plans rose to the top in the work-from-home pandemic days.
Posted June 01, 2021
The partnership will offer Deutsche Telekom's customers a co-branded version of RingCentral Video (RCV) as a lead stand-alone video solution.
Posted June 01, 2021
Atento's Virtual Hub is a management center for work-from-home CX agents. (Featured on DestinationCRM.com.)
Posted May 28, 2021
Talkdesk's Epic integration empowers healthcare providers to deliver personalized patient experiences with Talkdesk CX Cloud.
Posted May 27, 2021
Sandler Partners will provide 8x8 XCaaS to more than 9,000 technology partners.
Posted May 27, 2021
Mitel will offer Five9's Intelligent Cloud Contact Center exclusively to its client base.
Posted May 26, 2021
8x8's XCaaS solution combines cloud-based unified communications and contact center platforms in one.
Posted May 19, 2021
3CLogic's voice-enabling solution complements ServiceNow's digital workflows with integrated natural language processing, artificial intelligence, analytics, and intelligent agent routing.
Posted May 13, 2021
ENACOMM Financial Suite with IVR will deliver call fielding for banks and credit unions also using Finastra's products.
Posted May 13, 2021
The combined company will rebrand as Alvaria
Posted May 12, 2021
Thrio has connected its cloud contact center software with Microsoft's collaboration suite.
Posted May 12, 2021
TCN Operator's features include omnichannel communications, business intelligence, reporting and analytics, data management and compliance, and workforce engagement. (Featured on DestinationCRM.com.)
Posted May 11, 2021
Five9 will implement STIR/SHAKEN call authentication through Neustar's Certified Caller. (Featured on DestinationCRM.com.)
Posted May 11, 2021
Pure IP's Connected Voice is an online Microsoft Teams Direct Routing solution for SMBs.
Posted May 05, 2021
CoreDial's CoreNexa 7.0 delivers voice, video, messaging, and collaboration capabilities in one offering. (Featured on DestinationCRM.com.)
Posted April 30, 2021