Infrastructure & Hardware

LivePerson's AWS integration will help companies unify voice and digital customer experiences.
Posted August 26, 2025

Verint will merge with Calabrio to create an AI-driven customer experience powerhouse. (Featured on DestinationCRM.com.)
Posted August 25, 2025

Dialpad's latest platform updates include new integrations, reporting, analytics, and insights.
Posted August 19, 2025

8x8 has added AI-driven engagement, payments, and personalization to its flagship platform. (Featured on .)
Posted August 19, 2025

New integration bridges 8x8 Platform for CX with core banking systems from MNET
Posted August 15, 2025

Expanded collaboration brings NiCE's CXone Mpower together with Agentforce in Salesforce Service Cloud.
Posted August 13, 2025

TPx's UCx Contact Center is a cloud-based solution for support across voice and digital channels.
Posted August 12, 2025

IntelePeer's latest SmartAgent release is tailored for dental service organizations.
Posted August 07, 2025

8x8's recent innovations around AI accelerate agent and self=service interactions.
Posted August 07, 2025

The renewed partnership between NiCE and RingCentral strengthens integrated AI-powered UCaaS and CCaaS solutions.
Posted August 06, 2025

Pega's new service offering embeds enterprise workflows into any self-service channel to deliver consistent conversational experiences.
Posted August 05, 2025

Cloudhesive customers can now leverage Glance's Guided CX for real-time, personal digital interactions.
Posted August 05, 2025

AT&T has expanded its Office@Hand business communications portfolio with RingCX Contact Center and RingSense Conversational Intelligence.
Posted August 04, 2025

Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration. (Featured on DestinationCRM.com.)
Posted August 01, 2025

Alvaria and CallMiner platform users benefit from deep customer insights, agent guidance, personalized outreach capabilities, and more. (Featured on DestinationCRM.com.)
Posted July 30, 2025

Acquisition strengthens Onix's capabilities with Google Cloud's Customer Engagement AI Suite and unites its Agentspace and Agentic AI with UJET CCaaS solutions. (Featured on DestinationCRM.com.)
Posted July 29, 2025

Acquisition combines NiCE's CXone Mpower with Cognigy's conversational and agentic AI. (Featured on DestinationCRM.com.)
Posted July 28, 2025

Cognigy and TeKnowledge are working together to accelerate agentic AI adoption in customer service. (Featured on DestinationCRM.com.)
Posted July 24, 2025

Expanded partnership elevates ServiceNow-powered customer and IT support with voice AI and rich video collaboration.  (Featured on DestinationCRM.com.)
Posted July 23, 2025

Grupo NGN acquisition adds CCaaS capabilities to White Label's portfolio. (Featured on DestinationCRM.com.)
Posted July 23, 2025

Avaya and Databricks have partnered to deliver governance and security for AI at scale. (Featured on DestinationCRM.com.)
Posted July 23, 2025

Human-in-the-loop agent, conversation monitoring, and testing and simulation features expand ASAPP's GenerativeAgent. (Featured on DestinationCRM.com.)
Posted July 23, 2025

Cyara's latest platform update includes advanced artificial intelligence validation, real-time monitoring, and no-code test automation. (Featured on DestinationCRM.com.)
Posted July 15, 2025

Human-like interactions are reshaping customer engagement and automation, The Research Insights finds. (Featured on SpeechTechMag.com.)
Posted July 01, 2025

Ultatel's Intelligent Voice AI Agent is a fully managed service for handling routine customer service tasks. (Featured on DestinationCRM.com.)
Posted July 01, 2025

Eltropy's Desktop App uses fewer system resources and offers faster access than browser-based systems.
Posted June 27, 2025

New capabilities include Proactive Services, Intelligent Caller ID, Digest, and SIP Refer and Advanced SIP Messaging.
Posted June 25, 2025

8x8's Verif8 provides one-time password verification for customer interactions.
Posted June 25, 2025

Genesys Cloud AI Studio helps organizations design and deploy virtual agents with agentic AI.
Posted June 25, 2025

The partnership provides tailored Zendesk solutions, migration tools, verticalized offerings, and full-stack implementation support.
Posted June 18, 2025

Glance brings its cobrowse and collaboration tools to Microsoft Dynamics 365 environments.
Posted June 17, 2025

CX Mpower Agents and integrations with AWS and Snowflake are among the highlighted innovations unveiled today. (Featured on DestinationCRM.com.)
Posted June 17, 2025

Insight7's Call Evaluation Platform turns conversations into insights for quality assurance, performance gains, and coaching. (Featured on DestinationCRM.com.)
Posted June 11, 2025

Upstream Works' new AgentNow tiers enable on-demand live video agents and humanized experiences for customer support.
Posted June 10, 2025

RingCentral also releases AI Agent Assist at CCW Las Vegas '25
Posted June 10, 2025

Convoso Ignite automates DID lifecycle management for outbound calls. (Featured on DestinationCRM.com.)
Posted June 10, 2025

First Orion's Sentry blocks spoofed calls from scammers.
Posted June 09, 2025

Cresta's expanded AI Agent offering ensures continuity, personalization, and efficient service across both voice and chat.
Posted June 09, 2025

CallMiner's new integration empowers Microsoft Dynamics 365 Contact Center users with AI-powered insights to improve service team performance and customer experience.
Posted June 09, 2025

Mosaicx's Engage adds AI and automation.
Posted June 05, 2025

Parloa's platform integration with Verint enhances hybrid human-AI agent customer experience teams.
Posted June 05, 2025

Graia launches with a platform for empathetic, AI-driven customer service.
Posted May 29, 2025

Eltropy's Office Phone unifies front- and back-office telephone communications for credit unions and community banks.
Posted May 29, 2025

Cognigy achieves Microsoft's top-tier partner status to help companies modernize customer support. (Featured on DestinationCRM.com.)
Posted May 23, 2025

Jabra Engage AI Complete is a premium call center suite with robust AI capabilities.
Posted May 22, 2025

Twilio announces updates to its CPaaS and CDP offerings and a conversational AI development collaboration with Microsoft at its annual Signal event. (Featured on DestinationCRM.com.)
Posted May 14, 2025

NICE is collaborating with Amazon Web Services to accelerate end-to-end customer service automation at scale.
Posted May 14, 2025

IntelePeer's SmartAnalytics is a comprehensive solution that captures all interactions between AI and human agents.
Posted May 12, 2025

Dialogue Cloud NEO is the next generation of AnywhereNow's omnichannel contact center platform for Microsoft Teams.
Posted May 12, 2025

ServiceNow's integrations with NICE and AWS improve workflow automation and data portability. (Featured on DestinationCRM.com.)
Posted May 08, 2025

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