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Infrastructure & Hardware
Cyara Integrates OpenAI's GPT-3 with Botium
Cyara's OpenAI GPT-3 integration will accelerate conversational AI chatbot training and testing.
Posted May 24, 2023
PolyAI Launches in AWS Marketplace
PolyAI's customer-led voice assistants are now available to help AWS clients evolve their customer self-service experiences.
Posted May 23, 2023
Mutare Partners with Five9
Mutare's Voice Traffic Filter is now available on the Five9 CX Marketplace and can be integrated with the Five9 Intelligent CX Platform.
Posted May 23, 2023
UJET Integrates with Microsoft Teams
Native integration combines UJET's CCaaS routing logic with the modern communication features of Microsoft Teams UCaaS.
Posted May 23, 2023
Enghouse Systems Enters into Asset Purchase Agreement with Lifesize
Lifesize is undertaking a reorganization following its Chapter 11 filing.
Posted May 18, 2023
Intradiem Awarded U.K. Patent for Call Center Data-Handling Capabilities
Intradiem's new patent protects its ability to capture vast quantities of data and provide enhanced controls to maintain compliance with strict data storage requirements.
Posted May 10, 2023
Dialpad Partners with Google Cloud for Generative AI
Dialpad will leverage Google Cloud's Vertex AI alongside its own AI to power 12 next-generation AI features.
Posted May 09, 2023
RingCentral Launches RingCentral for Teams 2.0
Revamped solution enhances Microsoft Teams with advanced telephony, mobile experience, SMS, fax, integrations, and faster performance.
Posted May 09, 2023
New Realities Drive Contact Center Transformation
Leading service organizations are building new pathways to better service quality, scalability, and cost in post-pandemic contact centers, Deloitte finds.
Posted May 09, 2023
BT and Five9 Expand Partnership
Mutual customers can now access Five9 Intelligent CX Platform embedded with BT's global voice and data services.
Posted May 05, 2023
CallMiner Collaborates with Microsoft to Enhance AI Capabilities
CallMiner advances its platform through Microsoft's Azure Cognitive Services, including early access to OpenAI.
Posted May 03, 2023
Reinvent Telecom Introduces MyCloud Contact Center Platform
MyCloud Contact Center is a private-label contact center as a service (CCaaS) platform for small to midsized businesses.
Posted May 03, 2023
Medallia Partners with Cresta, Five9, and LivePerson
Medallia's integrations with Cresta, Five9, and LivePerson combine conversation intelligence and real-time experience insights.
Posted May 02, 2023
Bucher + Suter Announces Webex Contact Center Support for Service Cloud Voice with b+s Connects
Bucher + Suter's b+s Connects integrates Salesforce Service Cloud Voice and Webex Contact Center.
Posted May 02, 2023
8x8 Updates Its XCaaS Solution
8x8 XCaaS feature updates include conversational AI self-service, audit history, enhanced mobile administration, and more.
Posted April 27, 2023
Communications Platform-as-a-Service (CPaaS) Market to Hit $60 Billion by 2032
FMI projects 25 pecent CAGR for CPaaS solutions through 2032, fueled largely by chatbot adoption.
Posted April 26, 2023
LivePerson Upgrades Conversational Cloud with Generative AI
LivePerson is adding large language models and voice capabilities to its Conversational Cloud
Posted April 25, 2023
Cognigy's Conversational AI Platform Now Available in AWS Marketplace
Cognigy has made its Cognigy.AI platform available to Amazon Web Services customers.
Posted April 25, 2023
UJET, Google Cloud, and Alvaria Partner
UJET, Google Cloud, and Alvaria team up to pair Google Cloud Contact Center AI platform and workforce engagement management.
Posted April 20, 2023
Ada Launches Generative AI Suite for Customer Service
Ada voice, co-pilot builder tools, and new generative AI capabilities bring customer experience automation across all channels.
Posted April 18, 2023
XSELL Partners with NICE
XSELL Technologies has partnered with NICE to deliver its XSELL HiPer Agent Experience on NICE's CXone.
Posted March 31, 2023
Cognigy Partners with Avaya
Cognigy integrates its conversational and generative AI technology with Avaya Experience Platform.
Posted March 31, 2023
Verint Expands Partnership with Google Cloud
Verint's new partnership with Google Cloud leverages a platform-to-platform approach to customer experience automation.
Posted March 29, 2023
Cognigy Partners with Foundever and Genesys
Cognigy's conversational AI is now integrated with Genesys and Foundever solutions and available to their networks.
Posted March 28, 2023
Bandwidth Launches Maestro
Bandwidth Maestro helps companies integrate real-time voice apps across unified communications, cloud contact center, and AI platforms.
Posted March 28, 2023
Cyara Acquires Spearline
Cyara's acquisition of Spearline expands its solutions for AI and cloud contact center migration assurance.
Posted March 28, 2023
Genesys Launches GCXNow, a Free Trial for SMBs
Genesys GCXNow is a free trial version of the Genesys Cloud CX platform.
Posted March 28, 2023
Verint Partners with Eventus
Eventus becomes a Verint value-added reseleer, bringing Verint's Digital-First Engagement solutions to customers worldwide.
Posted March 23, 2023
CM.com Partners with SpeechLogix
Partnership brings together SpeechLogix's advanced contact center solution and CM.com's omnichannel business messaging.
Posted March 23, 2023
Sprinklr Launches Winter Release of CCaaS Solution
Sprinklr's latest release includes 120 customer service and 25 AI innovations.
Posted March 22, 2023
3CLogic CTI and Contact Center Solution Now Available on SAP Store
By integrating with SAP CRM Sales and SAP CRM Service Manager, 3CLogic delivers cloud contact center capabilities to enhance customer engagements while optimizing business workflows and operations.
Posted March 22, 2023
Contact Center Software Market to Be Worth $93.7 Billion by 2027
MarketsandMarkets eyes 21.6 percent annual growth driven by cloud deployments and integration service needs.
Posted March 21, 2023
Verint and Carahsoft Partner to Bring Citizen Engagement Solutions to Government
Carahsoft will distribute Verint's customer engagement solutions to the public sector. (Featured on
DestinationCRM.com
.)
Posted March 17, 2023
Unified Communication and Collaboration Market to Be Worth $141.6 Billion by 2027
MarketsandMarkets expects the UCC market to nearly double in five years.
Posted March 15, 2023
PolyAI Partners with Twilio
PolyAI's conversational assistant is integrated with Twilio's Flex and Programmable Voice platforms. (Featured on
SpeechTechMag.com
.)
Posted March 14, 2023
MetTel Partners with Talkdesk
MetTel and Talkdesk are pairing up to bring an AI-powered, unified customer experience.
Posted March 14, 2023
Quantiphi Earns Google Cloud CCAI Specialization
Earning the Google Cloud CCAI specialization sets a benchmark for future cloud contact center solution implementations.
Posted March 14, 2023
Thrio Adds Unified Communication Capabilities to Its Core CX Platform
Thrio's new offering enables integration of UCaaS/PBX and CCaaS natively and via Microsoft Teams.
Posted March 08, 2023
Zendesk Partners with AWS
The partnership extends Zendesk Suite's latest innovations in customer service to AWS and AWS Marketplace.
Posted February 24, 2023
Waterfield Tech Acquires Dice Communications
Waterfield broadens its solution portfolio and value-added services for contact centers with its Dice acquisition. (Featured on
DestinationCRM.com
.)
Posted February 23, 2023
CommBox Launches in the US and Integrates with Amazon Connect
CommBox's Amazon Connect integration enables contact centers with voice and messaging solutions on one platform.
Posted February 22, 2023
Telinta Enhances Desktop Softphone and WebRTC Solutions
New features in Telinta's Desktop Softphone and WebRTC include Operator Panel and Busy Lamp Field.
Posted February 16, 2023
RingCentral Partners with AWS
AWS will offer RingCentral MVP (Message Video Phone) and RingCentral Contact Center solutions to its customers.
Posted February 16, 2023
Bright Pattern Contact Center Now Available on Microsoft AppSource
Bright Pattern Contact Center integrates with Microsoft Dynamics, Teams, and Azure Cloud and is now available on the Microsoft AppSource.
Posted February 14, 2023
Zoho Launches Trident Unified Communications Platform and Workplace Updates
Zoho is adding collaboration capabilities with its Trident launch and Workplace upgrades.
Posted February 09, 2023
CloudHesive Rebrands Dextr Flex as ConnectPath CX
ConnectPath CX. built for Amazon Connect contact centers, now includes more it agent management, contact center operations, and reporting capabilities.
Posted February 09, 2023
NICE Deepens Partnership with Cognizant
NICE is bridging its CXone paltform with Cognizant's digital transformation services.
Posted January 30, 2023
Brandessence Eyes 18 Percent CAGR for CCaaS Market
The worldwide contact center-as-a-Service market is expected to expand from $4.7 billion today to $15.1 billion by 2028.
Posted January 24, 2023
Glia Upgrades Call Center Platform
Glia's call center solution for financial services has been enhanced with AI-driven automation and fintech integrations.
Posted January 24, 2023
Dialpad Broadens Partner Ecosystem
Dialpad extends Ai Customer Intelligence to more apps, including Google, Bullhorn, ServiceNow, and HubSpot.
Posted January 18, 2023
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