Infrastructure & Hardware

New reseller relationship offers CTIntegrations' CT Suite omnichannel automation, management, and routing to more contact centers.
Posted February 21, 2018

A flexible software delivery option and suite of managed customer-premises equipment (CPE) services will strengthen payment data security and simplify PCI compliance.
Posted February 13, 2018

Mitel's cloud solutions achieve HIPAA certification for safeguarding patient data and adhering to security standards.
Posted February 07, 2018

OnviCenter 8 is OnviSource's automated customer experience management and business process automation solution.
Posted February 06, 2018

Dialpad's Pure-Cloud Solution now offers service teams a business phone system inside Zendesk.
Posted January 31, 2018

Empirix's OneSight is certified for use with Avaya Aura contact center systems.
Posted January 30, 2018

Spoken's contact center offerings supercharge Avaya's move into big data, machine learning, AI, and the cloud.
Posted January 29, 2018

CTI Adaptor integrates legacy or on-premises telephony and CRM systems for increased engagement visibility.
Posted January 16, 2018

Service uses WebRTC to connect callers to the right contact center options or agents.
Posted January 02, 2018

Unimax upgrades the latest version of its unified communications management software products to be compatible with Cisco Unified Contact Center Enterprise, Unified Contact Center Express, and Polycom phones.
Posted December 13, 2017

After 15 years of providing TrueACD Queues to users of the VirtualPBX Office Platform, new streamlined ACD Queues are now available for the Dash VoIP business phone system.
Posted December 01, 2017

Poised for rapid growth and success, the cloud contact center infrastructure market is looking at untapped revenue potential in the tens of billions of dollars, DMG Consulting predicts.
Posted November 30, 2017

The new integration will help companies build and maintain conversational IVR flows for routing callers.
Posted November 27, 2017

Dizzion is providing its virtual desktop application on CXexchange Marketplace.
Posted November 06, 2017

New integration brings call center capabilities right within Salesforce.com.
Posted November 01, 2017

CX Touchpoints creates a personalized customer experience by enabling dynamic communications in a customer communications-as-a-service platform.
Posted November 01, 2017

.CX lets companies customize their contact center operations.
Posted October 26, 2017

Robotic process automation has great potential to save money and increase efficiencies in customer service operations, the research firm has found.
Posted October 06, 2017

Genesys has made its PureEngage contact center solution available to Oracle Cloud Infrastructure users and integrated it with most of Oracle's software solutions.
Posted October 03, 2017

Genesys' contact center solutions are now linked to Office 365, Skype for Business, and Dynamics 365.
Posted September 27, 2017

Fonolo's new Customer Portal offers improved call-back management.
Posted September 27, 2017

IR has launched its Prognosis UC Assessor as a cloud-based service and has added support for Microsoft Teams.
Posted September 26, 2017

The NuBot 3.12 contact center performance testing platform features a number of user interface and feature advances.
Posted September 25, 2017

Avaya certifies CTIntegrations' CT Suite R3.0 and CT Suite Web Client R3.0 for interoperability with certain Avaya Aura components.
Posted September 25, 2017

The strategic alliance between 8x8 and Aryaka will improve communications for business users worldwide.
Posted September 21, 2017

New SIP Trunking Service provides VirtualPBX customers with a cost-saving way to modernize existing PBX systems.
Posted September 12, 2017

Posted August 21, 2017

VoiceBase integrates its recording and speech analytics offering into Voxbone's communications platform. (Featured on SpeechTechMag.com.)
Posted August 11, 2017

Verba's Collaboration Compliance and Recording Platform has been verified for compatibility with Citrix HDX RealTime Optimization Pack, XenApp, and XenDesktop in a Microsoft Skype for Business environment.
Posted August 04, 2017

New relationship enables Ingram Micro to distribute 8x8 cloud communications and contact center solutions.
Posted July 27, 2017

NICE has cerified Cyara's critical validation platform to aid with regulatory compliance.
Posted June 30, 2017

New partnership enables Softchoice to add 8x8 cloud-based unified communications, team collaboration, and contact center solutions to its portfolio.
Posted June 29, 2017

Five9 will offer Genband's unified communications and WebRTC products to its customers.
Posted June 13, 2017

Latest release provides more application and testing coverage for voice and contact center applications. (Featured on SpeechTechMag.com.)
Posted June 12, 2017

The deal enables Jenne to add 8x8 cloud-based unified communications, team collaboration, contact center solutions to its portfolio.
Posted June 01, 2017

Avaya has validated a portfolio of desktop and conference phones with the BroadSoft BroadWorks platform for use by service providers.
Posted May 31, 2017

Avtex, a provider of customer interaction management solutions, has acquired Integrated Access Solutions (IAS), a customer experience and contact center solutions provider that specializes in custom-built, hand-crafted contact center solutions leveraging the Genesys and Microsoft platforms. (Featured on DestinationCRM.com.)
Posted May 31, 2017

The latest self-service release empowers users to better align monitoring and dynamic business demands.
Posted May 17, 2017

The Univerge Blue cloud contact center is based on Enghouse Interactive CCSP and available as part of the unified communication suite from NEC Canada.
Posted May 09, 2017

Application cost, deployment flexibility, system capabilities, and user controls should be considered when determining which contact center environment is right for your business.
Posted May 09, 2017

Zang Workflow features a drag-and-drop development environment for creating smart communication apps and workflows.
Posted April 19, 2017

PlanetOne Becomes a RingCentral Premier Master Agent Partner to transition enterprises to cloud communication solutions.
Posted April 12, 2017

The new release of CTIntegrations' web client solution enhances agent and customer collaboration, search functionality, and reporting. (Featured on DestinationCRM.com.)
Posted April 11, 2017

Dizzion's virtual desktops can now be integrated into inContact's cloud contact center software.
Posted April 06, 2017

Amazon Web Services (AWS) yesterday released its long-awaited Amazon Connect, a suite of cloud-based contact center services that leverage the artificial intelligence powering Amazon's Alexa virtual assistant to handle contact center calls and texts.
Posted March 29, 2017

Voxai adds to its customer contact center technology offering with Cyara's omnichannel testing and monitoring platform.
Posted March 01, 2017

The IP telephony/unified communications solution provider announces partnership with the developer of software-based unified communications products.
Posted February 16, 2017

Bright Pattern expands its presence in Japan to enhance local voice communications and improve regional compliance.
Posted February 16, 2017

Bright Pattern is teaming up with Dizzion to bring omnichannel cloud computing securely to the desktop.
Posted February 14, 2017

LightBound's Cloud Contact Center is available as an add-on to its Integrated Voice portfolio.
Posted February 13, 2017