Infrastructure & Hardware

LiveVox joins Crescent Acquisition's portfolio in an $840 million deal.
Posted January 15, 2021

TELUS' and RingCentral's expanded partnership enables businesses to transition legacy phone systems to the cloud.
Posted January 13, 2021

By acquiring the contact center software provider Altitude, Enghouse is expanding its footprint in Latin regions. (Featured on
Posted January 04, 2021

8x8's new release delivers work-from-anywhere insights and improved administrator and user experience.
Posted December 09, 2020

WebEx Contact Center upgrades include AI-powered analytics, integrations, and customizations.
Posted December 08, 2020

The partnership between UJET and Telarus enables contact center modernization at scale.
Posted December 08, 2020

Cisco's IMImobile acquisition will allow it to embed omnichannel engagement into its WebEx Contact Center.
Posted December 07, 2020

The Medallia and Five9 integration provides real-time and post-call customer feedback and actions.
Posted December 02, 2020

RingCentral's partnership with Vodafone will deliver cloud-based communications and contact center solutions.
Posted December 02, 2020

Pindrop Passport and Protect products now compatible with Avaya OneCloud contact center solutions.
Posted November 19, 2020

Solution becomes available in more parts of Europe.
Posted November 13, 2020

Intermedia and ConnectWise are teaming up to help companies add, deploy, and manage cloud communications and contact center solutions.
Posted November 10, 2020

MarketsandMarkets pegs the current cloud contact center market at $11.5 billion and expects it to grow to $36.1 billion by 2025.
Posted November 06, 2020

Aircall's partnership lets BrainSell offer cloud-based phone technology to its clients.
Posted November 03, 2020

The two rival cloud communications platform providers are becoming one company under the Bandwidth name.
Posted November 03, 2020

RingCentral Office is now available to startups building on AWS.
Posted November 02, 2020

Verint Knowledge Management has been tightly integrated with Avaya OneCloud CCaaS contact center solution. (Featured on
Posted October 28, 2020

Voxbone's Insights enables voice call performance analysis with an end-to-end view of quality, consumption, and billing metrics in real time.
Posted October 22, 2020

Through the agreement, Pax8 can now resell the 8x8 Open Communications Platform.
Posted October 22, 2020

Kakapo's SMS Queues functionality adds another support channel to its applications for customer support.
Posted October 15, 2020

Clarabridge has linked its omnichannel, AI-powered text analytics with Microsoft Dynamics 365 Customer Voice and Dynamics 365. (Featured on
Posted October 15, 2020

The alliance broadens SKWeston's portfolio with Intradiem's on-demand contact center automation solutions.
Posted October 14, 2020

Lifesize's integration with Omilia brings conversational AI and voice biometrics to the Lifesize CxEngage contact center platform.
Posted October 14, 2020

RingCentral Global Office is now available across six continents.
Posted October 14, 2020

The deal blends Segment's customer data platform with Twilio's customer communications platform. (Featured on
Posted October 13, 2020

The cloud communications provider opens a new office in Hamburg.
Posted September 23, 2020

8x8 has inked a strategic VAR channel partnership with Spectrotel .
Posted September 16, 2020

CoreDial's eZuce acquisition brings additional capabilities to CoreDial's CoreNexa platform.
Posted September 16, 2020

Five9 VoiceStream is a cloud-to-cloud media streaming service for securing contact center voice data.
Posted September 16, 2020

Verified Calls offers reduction in mobile inbound call spam for consumers using Android devices.
Posted September 09, 2020

Hammer Ohm introduces VoiceRNA scoring to measure call quality. (Featured on
Posted September 08, 2020

Telarus will expand 8x8's contact center solution availability in the United Kingdom.
Posted September 02, 2020

Contact Cloud lets businesses discover effective marketing campaigns and use that data to automate call flows and power their call centers.
Posted August 26, 2020

New integration enables Cyara to test Twilio Flex agent routing and data-passing functionality.
Posted August 20, 2020

Amazon Web Services' Contact Center Intelligence is making it possible for companies to build and deploy AI into contact center workflows.
Posted August 18, 2020

3CLogic's latest release further embeds calling, contact center, and related capabilities into Microsoft's CRM platform. (Featured on
Posted July 28, 2020

The new Unify Office will become the exclusive UCaaS solution for 40 million users of the Atos Unify family of products.
Posted July 21, 2020

Voximplant is deepening its partnership with Google Cloud via a DialogFlow integration that speeds the development of real-time communications applications and voice bots. (Featured on
Posted July 16, 2020

Aryaka and 8x8 partnership will accelerate digital transformation for organizations across global workplaces.
Posted July 09, 2020

The partnership integrates UJET's customer support with Calabrio's workforce and customer engagement solutions.
Posted June 30, 2020

Aircall's cloud-based phone and contact center solutions join TBI's portfolio.
Posted June 30, 2020

PCI Pal's Agent Assist integrates with key Avaya contact center solutions. (Featured on
Posted June 30, 2020

RingCentral's Cloud PBX for Microsoft Teams features Direct Routing integration.
Posted June 30, 2020

WhatsApp can now be integrated with Cisco Finesse UCCX, UCCE, and PCCE contact centers.
Posted June 29, 2020

Evolve IP's Work Anywhere Office blends fully integrated virtual desktops, collaboration and communications tools, and contact center systems.
Posted June 23, 2020

Call Journey's Conversation Analytics technology is being combined with Oak Innovation's communications management platform. (Featured on
Posted June 23, 2020

3CLogic's offering extends Microsoft's collaboration tool with its own cloud call center platform. (Featured on
Posted June 23, 2020

Scoring, detection, and mitigation cloud service provides always-on communications security for company networks and contact centers. (Featured on
Posted June 17, 2020

Genesys has named Amazon Web Services the preferred cloud provider for Genesys Cloud customer experience and contact center platform.
Posted June 17, 2020

Creatio partner Velvetech developed the Contact Center Product Suite, which is available on Creatio's marketplace. (Featured on
Posted June 16, 2020