Infrastructure & Hardware

Vonage and Flowcode are launching a customer communications tool that integrates live chat and QR code technology.
Posted September 29, 2023

Journey's identity solutions are available to users of Five9's and Webex by Cisco's contact centers.
Posted September 28, 2023

Odigo's new connector brings together its CCaaS platform and RingCentral's MVP UCaaS platform.
Posted September 28, 2023

Partner engagements are increasing as companies aggressively adopt AI, analytics, cloud migration, according to ISG's Provider Lens report.
Posted September 27, 2023

Avoxi deepens the software capabilities that orchestrate the voice channel.
Posted September 26, 2023

NICE's CXone Summer 2023 Release includes Microsoft Azure support, Integration Hub, and Supervisor capabilities powered by Enlighten AI to streamline workflows across digital and voice interactions.
Posted September 20, 2023

New technologies are transforming the way that call centers operate, but they need to be balanced carefully with high-value, human-to-human customer interactions.
Posted September 19, 2023

Cresta's new offering brings cloud functionality and generative AI to on-premises contact centers.
Posted September 19, 2023

ULTATEL's contact center has been certified for use with Microsoft Teams.
Posted September 06, 2023

Bandwidth's partnerships with Google and Cognigy lead to AIBridge, integrating AI with contact centers using Maestro.
Posted September 06, 2023

CX Cloud from Genesys and Salesforce combines capabilities and data from Salesforce Service Cloud and Genesys Cloud CX.
Posted September 06, 2023

Digital customer service, conversational user interfaces, and generative AI will have the biggest impact on customer service and support strategies, Gartner Hype Cycle report reveals. (Featured on
Posted September 05, 2023

Our 22nd annual awards recognize the vendors and innovators in customer service, sales, and marketing that shone the brightest in the past year. (Featured on
Posted September 01, 2023

Verint's cloud contact center suite will be available in the Microsoft Azure Marketplace.
Posted September 01, 2023

Aculab's Prosody X Evo provides media processing and call control signaling for connectivity to both PSTN and IP networks
Posted August 30, 2023

Content Guru's storm contact center platform achieves FedRAMP's highest security certification.
Posted August 30, 2023

8x8 has launched voice conversational artificial intelligence in 8x8 Intelligent Customer Assistant, expanding its self-service capabilities.
Posted August 30, 2023

TTEC Digital Contact Center Intelligence powered by Amazon Web Services helps companies add AI to their existing contact center infrastructure.
Posted August 29, 2023

Companies are beginning to apply traditional speech analytics to their automated conversations. (Featured on
Posted August 18, 2023

The latest version of the 8x8 Phone App for Microsoft Teams provides seamless user and admin experiences and improved performance.
Posted August 17, 2023

Partnership pairs RingLogix's RingOS platform with Mondago's CTI connectors.
Posted August 17, 2023

Jenne becomes a North American reseller for LiveVox's cloud contact center technology.
Posted August 16, 2023

Mutare combines with Genesys Cloud CX to help contact centers rid their voice channel of wasteful unwanted calls.
Posted August 15, 2023

RingCentral's RingCX and RingSense for Phone combine omnichannel contact center with conversation intelligence capabilities.
Posted August 08, 2023

Talkdesk's CX Cloud solution is on its way toward FedRAMP authorization for use by government agencies.
Posted August 08, 2023

Five9's acquisition of Aceyus will help streamline the migration of customers from on-premises to cloud and leverage contextual data for personalized experiences.
Posted August 08, 2023

Integration brings together UJET's and Google Cloud's Contact Center AI (CCAI) Platform with ServiceNow's enterprise service management platform.
Posted August 02, 2023

AudioCodes' Voca CIC enables any Microsoft Teams user to act as an agent through a one-screen, AI-first contact center.
Posted July 31, 2023

Newest capabilities include enhancements to 8x8 Supervisor Workspace, Analytics Tools and Reports, and increased global connectivity.
Posted July 27, 2023

Content Guru has enhanced storm LINK with geo-location sharing, rear camera support, and greater personalization.
Posted July 13, 2023

SignalWire AI Agent is a no-code artificial intelligence agent for CPaaS.
Posted July 06, 2023

Tata acquires Kaleyra, fueling its expansion into the customer interactions platform market.
Posted July 06, 2023

FedRAMP authorization enables government agencies to use Genesys Cloud CX.
Posted July 06, 2023

Twilio and Frame AI partnership brings artificial intelligence capabilities to Twilio Flex.
Posted June 28, 2023

Hammer Google Dialogflow Transformer lets DevOps teams test thousands of natural language AI-driven self-service journeys.
Posted June 28, 2023

NICE's CXone cloud contact center platform is found to be in alignment with the European Union's security, data protection, and compliance requirements.
Posted June 27, 2023

Astound Broadband and Intermedia Cloud Communications have partnered to launch Cloud Contact Center, an omnichannel, AI-powered contact center platform.
Posted June 22, 2023

Genesys reaffirmed its technology commitments to the cloud, artificial intelligence, data, workforce management, employee experience, and more on day two of its xPerience user conference.
Posted June 21, 2023

UJET's new contact center mobile app lets agents handle customer service requests on the go.
Posted June 21, 2023

Alvaria is adding outbound capabilities, including compliance management and convenient time to call, to Avaya's platform.
Posted June 20, 2023

Alorica IQ helps companies meet demand for digitally led customer interactions.
Posted June 20, 2023

Cyara's acquisition of CentraCX brings insights from customer feedback to its CX transformation solutions.
Posted June 20, 2023

The Cisco Powered Services certification for Cisco Webex Contact Center and Cloud Calling assures managed services from a proven partner backed by an enterprise-class service-level agreement.
Posted June 16, 2023

Verint opened its Engage user conference with the launch of Engagement Data Insights, Enterprise Experience Management, Open Contact Center as a Service (Open CCaaS), and new DaVinci AI capabilities. (Featured on
Posted June 13, 2023

Twilio's expanded Google Cloud partnership sets the stage for joint generative AI innovation.
Posted June 08, 2023

Servion and Hammer are teaming up to accelerate the adoption of contact center automation testing
Posted June 08, 2023

During his morning keynote and an exclusive interview with CRM magazine, NICE's president of the CX Division, Barry Cooper, reinforced his company's commitment to artificial intelligence. (Featured on
Posted June 07, 2023 combines with Genesys' marketplace of solutions with its Dynamic Automation Platform (DAP).
Posted June 06, 2023

Akkadian's unified communications provisioning automation solution now supports Webex Contact Center.
Posted June 05, 2023

Cyara's OpenAI GPT-3 integration will accelerate conversational AI chatbot training and testing.
Posted May 24, 2023