Infrastructure & Hardware

Aryaka and 8x8 partnership will accelerate digital transformation for organizations across global workplaces.
Posted July 09, 2020

The partnership integrates UJET's customer support with Calabrio's workforce and customer engagement solutions.
Posted June 30, 2020

Aircall's cloud-based phone and contact center solutions join TBI's portfolio.
Posted June 30, 2020

PCI Pal's Agent Assist integrates with key Avaya contact center solutions. (Featured on DestinationCRM.com.)
Posted June 30, 2020

RingCentral's Cloud PBX for Microsoft Teams features Direct Routing integration.
Posted June 30, 2020

WhatsApp can now be integrated with Cisco Finesse UCCX, UCCE, and PCCE contact centers.
Posted June 29, 2020

Evolve IP's Work Anywhere Office blends fully integrated virtual desktops, collaboration and communications tools, and contact center systems.
Posted June 23, 2020

Call Journey's Conversation Analytics technology is being combined with Oak Innovation's communications management platform. (Featured on DestinationCRM.com.)
Posted June 23, 2020

3CLogic's offering extends Microsoft's collaboration tool with its own cloud call center platform. (Featured on DestinationCRM.com.)
Posted June 23, 2020

Scoring, detection, and mitigation cloud service provides always-on communications security for company networks and contact centers. (Featured on DestinationCRM.com.)
Posted June 17, 2020

Genesys has named Amazon Web Services the preferred cloud provider for Genesys Cloud customer experience and contact center platform.
Posted June 17, 2020

Creatio partner Velvetech developed the Contact Center Product Suite, which is available on Creatio's marketplace. (Featured on SpeechTechMag.com.)
Posted June 16, 2020

Servion has completed several Cisco certifications and can now sell, install, and manage Cisco contact center and collaboration products in the United Kingdom.
Posted June 15, 2020

New capabilities are added to Empirix's Hammer Cloud platform for network, infrastructure, and application testing and monitoring.
Posted May 28, 2020

BabbleLabs Clear Edge for Client is speech enhancement software for remote workers in noisy environments.
Posted May 13, 2020

Virgin Media Business can now offer 8x8's cloud communications platform to business customers across the United Kingdom.
Posted May 13, 2020

Vonage Contact Center is integrated with ServiceNow's Customer Service Management solution to create Vonage Contact Center for ServiceNow.
Posted May 12, 2020

RingCentral's newest app lets users switch between devices and modes of communication, including team messaging, calling, and video meetings.
Posted May 06, 2020

CallTower's Webex Teams integration enables a complete Cisco UCaaS and collaboration experience
Posted April 30, 2020

Servion is now uniquely positioned to sell, install, and manage Cisco CX Cloud and On-Prem solutions in Canada.
Posted April 28, 2020

8x8's partnership with Comstar will help organization move to cloud communications.
Posted April 24, 2020

CallTower's COVID-19 Response Program gives businesses no-risk cloud-based unified communications and collaboration solutions.
Posted April 23, 2020

VirtualPBX customers can now use the Zapier integration to capture inbound and outbound calls from their phone plans and link them to popular services like Google Sheets, Trello, and Hubspot. (Featured on DestinationCRM.com.)
Posted April 22, 2020

Partnership integrates 32 Jabra headset models with 8x8 X Series, 8x8 Video Meetings and 8x8 Contact Center.
Posted April 21, 2020

Telestax's partnership with NUSO will speed delivery of cloud communication applications for remote collaboration.
Posted April 17, 2020

KustomerIQ leverages advanced artificial intelligence to help agents analyze and take action on customer requests.
Posted April 15, 2020

LogMeIn's GoToConnect Support Center brings cloud-based contact center technology to service and support organizations and can be deployed in one day.
Posted April 15, 2020

Noble is helping companies move to work-from-home teams in only two days to maintain business continuity during the COVID-19 crisis
Posted April 15, 2020

8x8's Video MeetingsPro is powered by Jitsi and runs on the Oracle Cloud infrastructure.
Posted April 15, 2020

Studio 6.5 helps companies rapidly scale omnichannel self-service solutions.
Posted April 07, 2020

CT Cloud Contact Center is available for quick deployment in response to COVID-19.
Posted April 07, 2020

Five9 FastTrack helps companies transition to work from home quickly.
Posted April 06, 2020

Dialpad is making cloud-based telephony, video conferencing, and call center tools available for free to keep people connected and productive during the COVID-19 outbreak.
Posted April 03, 2020

NICE inContact and Zoom are joining forces to deliver more personalized customer experiences while supporting remote workers.
Posted April 03, 2020

RingCentral Video is a complete video phone and messaging solution.
Posted April 03, 2020

AVANT Communications will offer Avaya's new collaboration solution through its network of trusted advisors.
Posted April 02, 2020

Avaya Cloud Office is now generally available to meet the need to work from anywhere on any device.
Posted April 01, 2020

Talkdesk has launched a suite of flexible cloud deployment and security options for contact centers.
Posted April 01, 2020

Enghouse Cloud and Communications Center now supports an advanced integration with Microsoft Teams. (Featured on DestinationCRM.com.)
Posted March 31, 2020

U-Haul's contact centers, armed with work-at-home agents and Verint technology, are helping college students whose schools have been shut down due to the coronavirus pandemic.
Posted March 26, 2020

Talkdesk enables remote working environments for front-line customer service staff amid coronavirus outbreak.
Posted March 25, 2020

3CLogic's cloud contact center solution offers to enable work-from-home agents with natively integrated telephony and call center functionality.
Posted March 25, 2020

NovelVox enables work-from-home model for Cisco Contact Center Agent with a new mobile app. Equip your agents with the Finesse Unified Mobile Agent (FUMA) app to quickly transit to work remotely or from home from mobile, tablet, or desktop without VPN. Agent's location or uncertainty is no more a constraint in delivering quality customer experience. Finesse Mobile Agent AppFinesse Mobile Agent App
Posted March 24, 2020

Servion is certified to sell, deploy, and support Cisco Unified Contact Center Solutions targeted at large enterprises.
Posted March 23, 2020

Bright Pattern is offering special virtual contact center capability for companies impacted by coronavirus.
Posted March 20, 2020

Avaya Cloud Office gains broader channel availability through Telarus agreement.
Posted March 20, 2020

Sytel is introducing a plan to enable remote workers during the coronavirus outbreak.
Posted March 18, 2020

8x8 Rapid Expansion enables remote employees to stay responsive to customers and partners during challenging times.
Posted March 17, 2020

Avaya Agent for Desktop can transition contact centers to a flexible, work-from-home model.
Posted March 11, 2020

NICE inContact is providing free work-from-home module and free voice call ports for 211 and 311 organizations to handle increased interactions volume.
Posted March 11, 2020