Mobile Customer Service

SMG expands its contact center and conversation analytics capabilities with a CallMiner partnership. (Featured on SpeechTechMag.com.)
Posted September 21, 2021

SightCall's integration with LanguageLine brings live interpreters to its visual assistance platform.
Posted September 16, 2021

Transparency Market Research eyes nearly 20 percent CAGR for contact center solutions through 2030.
Posted September 13, 2021

Zappix's visual IVR and other self-service platforms have been integrated with C-Zentrix's CZ Video Chat and CZ Chat.
Posted September 10, 2021

Help Lightning's ServiceNow integration lets companies support complex service scenarios using remote assistance software.
Posted September 08, 2021

BotcoLive hands over automated chats to live agents. (Featured on DestinationCRM.com.)
Posted September 02, 2021

MarketsandMarkets expects the global unified communication and collaboration market to reach $127 billion by 2026.
Posted August 25, 2021

Just because messages are automated doesn't mean they can't be personalized.
Posted August 10, 2021

Conversocial gives Verint added social and messaging channels and conversational AI capabilities. (Featured on DestinationCRM.com.)
Posted August 10, 2021

8x8 XCaaS enhancements deliver large video meetings, tighter Microsoft Teams integration and advanced mobility support.
Posted July 28, 2021

CXInfinity's video chat offering lets companies move back and forth between text and video conversations.
Posted July 21, 2021

Textel adds SMS and MMS texting to the Five9 Intelligent Cloud Contact Center.
Posted July 21, 2021

Unbabel's Zendesk Agent Workspace integration lets agents communicate with customers in any language across channels.
Posted June 29, 2021

Customers can move between automated and assisted chat with Clickatell's integration between Chat Desk and Chat Flow.
Posted June 29, 2021

Gain Cloud achieves HITRUST certification for managing information security risks. (Featured on DestinationCRM.com.)
Posted June 08, 2021

Cisco features make it possible for employees to collaborate and communicate from anywhere. (Featured on DestinationCRM.com.)
Posted June 08, 2021

Additional video, calling, and device-specific capabilities enable Avaya Cloud Office by RingCentral to accommodate hybrid work scenarios. (Featured on DestinationCRM.com.)
Posted June 08, 2021

LogMeIn is enhancing its Rescue Live Guide co-browse technology with two-way voice and video capabilities.
Posted June 02, 2021

Convoso ClearCallerID reduces call blocking and spam labeling of legitimate calls. (Featured on DestinationCRM.com.)
Posted May 28, 2021

Mitel will offer Five9's Intelligent Cloud Contact Center exclusively to its client base.
Posted May 26, 2021

TCN Operator's features include omnichannel communications, business intelligence, reporting and analytics, data management and compliance, and workforce engagement. (Featured on DestinationCRM.com.)
Posted May 11, 2021

8x8 Voice for Microsoft Teams now offers SMS, MMS, and fax capabilities. (Featured on DestinationCRM.com.)
Posted May 07, 2021

CallTrackingMetrics' Agent App provides mobile call center functionality. (Featured on DestinationCRM.com.)
Posted April 27, 2021

UJET's partnership with MicroCorp expands access for its cloud contact center solutions.
Posted March 25, 2021

Collaboration unites Talkdesk's cloud contact center solutions with Alorica's execution and performance management capabilities, including its work-at-home solution, Alorica Anywhere.
Posted March 17, 2021

Expanded mobility and visibility and new partnership strengthens Fuze's cloud contact center offering.
Posted March 17, 2021

Bright Pattern Mobile Agent Desktop connects remote contact center agents and employees outside the contact center.
Posted March 16, 2021

The spring 2021 release of NICE inContact CXone features real-time agent guidance, no-code self-service bots, and journey optimization.
Posted March 10, 2021

Haptik launches deep integrations with Zendesk across its Support, Chat, and Sunshine products.
Posted March 09, 2021

Access Softek's Agent Advisor surfaces responses to customer chat inquiries.
Posted February 24, 2021

Mindsay's chatbots are now integrated with Genesys Cloud.
Posted February 23, 2021

Bright Pattern has integrated its contact center solutions with Microsoft Teams, Dynamics, and Azure.
Posted February 16, 2021

Sevis' eCallMe! helps businesses get their calls answered.
Posted February 10, 2021

The Syniverse CPaaS Concierge is a cloud-based, omnichannel communications offering.
Posted February 05, 2021

The new Zendesk Suite brings together all of Zendesk's service capabilities, including messaging, into one offering. (Featured on DestinationCRM.com.)
Posted February 01, 2021

Serviceaide's POB mobile app provides support teams access to POB Web Services from any mobile device.
Posted January 27, 2021

Kustomer's latest Chat platform delivers AI-powered, personalized customer service. (Featured on DestinationCRM.com.)
Posted January 19, 2021

Yay.com is expanding its unified communications platform with an instant messaging and chat service. (Featured on DestinationCRM.com.)
Posted January 11, 2021

Zendesk's partnership with Unity enables integrated customer support within today's most popular games. (Featured on DestinationCRM.com.)
Posted December 15, 2020

The partnership between UJET and Telarus enables contact center modernization at scale.
Posted December 08, 2020

The Medallia and Five9 integration provides real-time and post-call customer feedback and actions.
Posted December 02, 2020

Slingshot Chatbot and IVR-to-Text will enable pest control and home services providers to automate scheduling, billing, and other customer service tasks. (Featured on DestinationCRM.com.)
Posted October 23, 2020

RingCentral high-volume SMS lets businesses text customers with customized apps and their business phone numbers.
Posted October 21, 2020

Kakapo's SMS Queues functionality adds another support channel to its applications for customer support.
Posted October 15, 2020

Clarabridge has linked its omnichannel, AI-powered text analytics with Microsoft Dynamics 365 Customer Voice and Dynamics 365. (Featured on DestinationCRM.com.)
Posted October 15, 2020

The alliance broadens SKWeston's portfolio with Intradiem's on-demand contact center automation solutions.
Posted October 14, 2020

Twilio unveiled several digital tools to help online and remote employees.
Posted September 30, 2020

Talkdesk Remote and Talkdesk On The Go are cloud contact center solutions for at-home agents and mobile workforces.
Posted September 30, 2020

Aspect Via 20 features a new interface, mobile capabilities, and a Salesforce integration.
Posted August 28, 2020

The Conversational Cloud creates an AI-powered command center for customer messaging conversations. (Featured on DestinationCRM.com.)
Posted August 04, 2020