Agent Steward on the Delight.ai platform is backed by new Trust OS 2.0 and Voice 2.0 capabilities that enable AI systems to autonomously self-correct and engage customers proactively.
Posted May 07, 2026
GoTo Grasshopper's new features include AI call transcripts and summaries, voicemail and sentiment insights, and AI receptionist capabilities.
Posted May 07, 2026
SoundHound's OASYS helps businesses create conversational AI agents that will build and continually improve themselves across digital or physical channels.
Posted May 05, 2026
8x8 Platform for CX now includes capabilities for artificial intelligence agent development, analytics, mobile authentication, and managing front-line teams.
Posted May 05, 2026
WestCX Orchestrate connects conversations, campaigns, AI, and governed intelligence in one orchestration layer. (Featured on DestinationCRM.com.)
Posted April 29, 2026
Engageware Voice Agents can handle customer interactions from end to end.
Posted April 29, 2026
3CLogic's latest updates to Voice AI Hub include new outbound voice AI agents, multimodal voice AI capabilities, and automated AI agent evaluations. (Featured on DestinationCRM.com.)
Posted April 28, 2026
ALDO Group improved its customer experiences with Five9.
Posted April 17, 2026
Contact center-as-a-service solutions remain a core platform, but their roles are evolving. (Featured on DestinationCRM.)
Posted April 15, 2026
Partnership delivers Google Cloud CCaaS and Gemini Enterprise for Customer Experience through AVANT's Global Network of Trusted Advisors.
Posted April 13, 2026
Cox Business Contact Center with RingCentral is powered by RingCentral's RingCX
Posted April 01, 2026
AI is opening new doors for contact center agents, managers, and customers. (Featured on DestinationCRM.com.)
Posted April 01, 2026
Forethought deal enables Zendesk to advance its resolution platform with self-improving AI agents. (Featured on DestinationCRM.com.)
Posted March 31, 2026
Partnership between Televox and Twilio enables healthcare and other regulated industries to move from notifications to trusted, two-way digital conversations. (Featured on DestinationCRM.com.)
Posted March 17, 2026
Cresta's Knowledge Agent is an agentic AI assistant delivering proactive intelligence to contact center workers. (Featured on DestinationCRM.com.)
Posted March 17, 2026
8x8 Engage is now available to all channel partners and customers globally.
Posted March 13, 2026
Oracle's new role-based AI agents in Oracle Fusion Cloud Applications transform sales, marketing, and service processes into revenue-driving opportunities. (Featured on DestinationCRM.com.)
Posted February 10, 2026
Cisco partners with ServiceNow to deliver a cloud-native contact center solution for ServiceNow CSM, CRM, and ITSM environments.
Posted February 10, 2026
Merger brings together SharpenCX's intelligent agent technology with Ytel's outbound customer experience capabilities. (Featured on DestinationCRM.com.)
Posted December 02, 2025
Collaboration brings together Amazon Connect voice capabilities, conversational analytics, and sentiment analysis with Zendesk Contact Center. (Featured on DestinationCRM.com.)
Posted December 02, 2025
Fluents Omnichannel fuses voice, SMS, and webchat in one context-aware platform. (Featured on DestinationCRM.com.)
Posted December 02, 2025
AVOXI's Proactive Service offering is a diagnostic solution to preemptively identify and fix global voice channel vulnerabilities. (Featured on DestinationCRM.com.)
Posted November 20, 2025
New capabilities across the 8x8 Platform for CX help teams resolve issues on first contact, streamline follow-ups, and work more efficiently. (Featured on DestinationCRM.com.)
Posted November 20, 2025
ASAPP's CXP turns every customer interaction into governed, intelligent action by unifying interactions, systems, and data across voice and digital channels.
Posted November 19, 2025
Phone and email will sharply decline in value in favor of digital channels, Gartner finds. (Featured on DestinationCRM.com.)
Posted November 18, 2025
The UJET deal with Spiral adds foundational building blocks for conversational AI, predictive analytics, and business intelligence. (Featured on DestinationCRM.com.)
Posted November 18, 2025
Teneo 8 offers scalable AI agents for hybrid AI, governance, and real-time voice automation. (Featured on DestinationCRM.com.)
Posted November 18, 2025
Mitel CX 2.0 unites AI-powered automation, flexibility, and control to elevate every touchpoint while ensuring security and data sovereignty. (Featured on DestinationCRM.com.)
Posted November 18, 2025
RingCentral's Customer Engagement Bundle introduces advanced queue management and SMS shared inbox capabilities for lightweight contact centers.
Posted November 05, 2025
Alliance brings together Tata Communications Kaleyra and NiCE CXone Mpower platforms to deliver seamless, AI-powered customer experiences at scale. (Featured on DestinationCRM.com.)
Posted October 30, 2025
Authenticx customers across the healthcare ecosystem can now benefit from real-time agent guidance natively within Salesforce.
Posted October 29, 2025
New agentic AI capabilities powered by Talkdesk Customer Experience Automation empowers human agents to request real-time guidance and resolve issues faster and more confidently. (Featured on DestinationCRM.com.)
Posted October 22, 2025
Vonage's Agentforce Identity Insights and Fraud Detection helps contact center agents detect fraud risks, verify customers, and validate effective communications channels in real time.
Posted October 14, 2025
New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights.
Posted October 14, 2025
Talkdesk launches Microsoft Teams integration and Talkdesk Customer Experience Automation on Microsoft Azure Marketplace. (Featured on DestinationCRM.com.)
Posted September 30, 2025
TNS Enterprise Voice Security protects inbound contact center traffic from fraud.
Posted September 16, 2025
Genesys has added more than 150 advanced AI capabilities in the past few months, and more are on the way, executives stressed at the Xperience 2025 event. (Featured on DestinationCRM.com.)
Posted September 09, 2025
LivePerson's AWS integration will help companies unify voice and digital customer experiences.
Posted August 26, 2025
Verint will merge with Calabrio to create an AI-driven customer experience powerhouse. (Featured on DestinationCRM.com.)
Posted August 25, 2025
CallMiner OmniAgents are virtual agents that help companies engage customers across voice and digital channels. (Featured on DestinationCRM.com.)
Posted August 20, 2025
Dialpad's latest platform updates include new integrations, reporting, analytics, and insights.
Posted August 19, 2025
8x8 has added AI-driven engagement, payments, and personalization to its flagship platform. (Featured on .)
Posted August 19, 2025
Five9 integrates its cloud contact center technology with Epic's EHRs through Five9 Fusion for Epic.
Posted August 15, 2025
8x8's recent innovations around AI accelerate agent and self=service interactions.
Posted August 07, 2025
Pega's new service offering embeds enterprise workflows into any self-service channel to deliver consistent conversational experiences.
Posted August 05, 2025
AT&T has expanded its Office@Hand business communications portfolio with RingCX Contact Center and RingSense Conversational Intelligence.
Posted August 04, 2025
Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration. (Featured on DestinationCRM.com.)
Posted August 01, 2025
Alvaria and CallMiner platform users benefit from deep customer insights, agent guidance, personalized outreach capabilities, and more. (Featured on DestinationCRM.com.)
Posted July 30, 2025
Acquisition strengthens Onix's capabilities with Google Cloud's Customer Engagement AI Suite and unites its Agentspace and Agentic AI with UJET CCaaS solutions. (Featured on DestinationCRM.com.)
Posted July 29, 2025
Acquisition combines NiCE's CXone Mpower with Cognigy's conversational and agentic AI. (Featured on DestinationCRM.com.)
Posted July 28, 2025