Mobile Customer Service

Partnership brings Textel's business texting platform to NICE's international CXone customers.
Posted June 24, 2022

NICE RPA 7.7 innovations include web callouts, dashboards, and a connectivity watchdog.
Posted June 22, 2022

Intercom has launched two-way text messaging and bot-building capabilities.
Posted June 22, 2022

24]7.ai Engagement Cloud heralds the company's entry into the contact center as a service (CCaaS) space.
Posted June 21, 2022

AWS has launched Amazon Connect Cases, Amazon Connect outbound campaigns, and Amazon Lex Automated Chatbot Designer as part of its Amazon Connect contact center suite.
Posted June 20, 2022

ASAPP's AutoCompose offers agents suggested responses for digital customer messaging requests.
Posted June 10, 2022

Genesys highlights expanded capabilities and customer successes with a multitude of digital solutions that keep humans in mind, executives said at the company's user conference.
Posted June 09, 2022

Technavio projects that the cloud contact center solutions market will expand 20 percent per year through 2026.
Posted June 01, 2022

Google provides a public cloud experience for customers to procure, deploy, and create value with Sprinklr's unified customer experience management platform. (Featured on DestinationCRM.com.)
Posted June 01, 2022

Feedback+ is Phase One of Helpshift's Metashift rollout for mobile in-app and AR customer support experiences in the metaverse.
Posted May 25, 2022

Textel and RingCentral team up to enable multidirectional SMS and MMS texting.
Posted May 25, 2022

Zenarate's Concurrent Chat Simulation will help companies develop top-performing chat agents. (Featured on DestinationCRM.com.)
Posted May 24, 2022

Meta announced plans to expand messaging capabilities for businesses looking for simpler connections with customers. (Featured on DestinationCRM.com.)
Posted May 20, 2022

The VillageDAO platform will help companies triage issues at scale by mobilizing community users into customer care squads.
Posted May 17, 2022

TheLoops with Zendesk offers predictive analytics and automations for real-time support.
Posted May 17, 2022

Syniverse's CPaaS Concierge integrates with ConnectionsGT CPaaS to enable unified worldwide communication via WhatsApp Business Platform.
Posted May 03, 2022

Cloudli TalkNText offers AI-powered call screening capabilities for business users across iOS, Android, and desktop devices. (Featured on DestinationCRM.com.)
Posted April 28, 2022

Recording and analytics with ASC's Recording Insights is now available for RingCentral users.
Posted April 28, 2022

Talkdesk's Financial Services Experience Cloud for Insurance is purpose-built to unify customer journeys across policy servicing, claims, and new business.
Posted April 27, 2022

Qualtrics Social Connect provides a A single unified inbox for customer interactions over social media, messaging apps, email, and text.
Posted April 27, 2022

Five9 and Deloitte Canada team up to deliver cloud-based contact center solutions across Canada.
Posted April 21, 2022

NICE and Deutsche Telekom Global Business partner to bring CXone to companies across Europe. (Featured on DestinationCRM.com.)
Posted April 13, 2022

Khoros' 2022 Spring Innovation Release includes new AI for agents, expanded channels for engagement, and predictive workflows. (Featured on DestinationCRM.com.)
Posted April 12, 2022

Talkdesk CX Cloud meets Google's security and performance requirements for Chrome OS as validated CCaaS solution. (Featured on DestinationCRM.com.)
Posted April 12, 2022

Together Glia and Twilio are offering SMS solutions for banks, credit unions, insurers, and lenders.
Posted April 01, 2022

Talkdesk has expanded its Talkdesk On The Go suite with mobile apps for collaboration and scheduling.
Posted March 23, 2022

Google's latest addition to Contact Center AI reimagines the customer experience through full end-to-end platform expansion.
Posted March 21, 2022

Integration allows Cresta customers to connect into the Five9 customer engagement platform and Five9 customers to implement Cresta's real-time intelligence layer.
Posted March 18, 2022

8x8 Agent Workspace offers contact queuing and handling features, while Conversation IQ offers AI-driven agent coaching and performance management.
Posted March 17, 2022

Google imparts recommended status on UJET's and Dialpad's cloud contact center solutions.
Posted March 17, 2022

New features in HubSpot Service Hub help drive team efficiency and reporting. (Featured on DestinationCRM.com.)
Posted March 15, 2022

The latest version of NICE's CXone cloud contact center suite features expanded self-service capabilities and bot integrations.
Posted March 03, 2022

When renovating your customer experiences, hiring a customer experience-as-a-service contractor might be the way to go.
Posted February 25, 2022

Zappix has enhanced its Digital Patient Engagement solution with features to further improve patient outcomes, reduce administrative burdens, and transform patient experience.
Posted February 24, 2022

VHT's Mindful queuing technology is now available to Genesys users.
Posted February 11, 2022

CRMNext's OCP supports multiple chat and voice interaction channels.
Posted February 07, 2022

Vodafone Business UC with RingCentral rolls out across Europe and Asia.
Posted February 04, 2022

NICE has added CXone to the Chrome Enterprise Recommended Program.
Posted February 04, 2022

The Google Cloud-Dialpad partnership consolidates business communications, contact center, and collaboration into a single user experience for Google Workspace. (Featured on DestinationCRM.com.)
Posted February 03, 2022

SugarCRM's latest Playbooks cover CRM process automation, including customer service. (Featured on DestinationCRM.com.)
Posted February 01, 2022

Nuance's contact center AI, biometrics, and tooling solutions are now available for Genesys Cloud CX. (Featured on DestinationCRM.com.)
Posted January 18, 2022

MarketsandMarkets projects 21.8 percent CAGR for conversational AI for the next five years.
Posted January 13, 2022

Clinc integrates virtual banking assistant into Glia's Digital Customer Service platform.
Posted December 10, 2021

NLX's Voice Insights for Amazon Connect provides AI-based analysis of calls through AWS's contact center systems.
Posted November 23, 2021

EasyLine's new mobile app facilitates customer calls and texts on one platform, with added marketing features.
Posted November 17, 2021

With its Patch acquisition, CleverTap is expanding its in-app calling capabilities.
Posted November 10, 2021

Through this integration, Microsoft Teams users gain customer support with multi-camera livestreaming video capabilities.
Posted November 03, 2021

Khoros' integration with Amazon Connect allows contact centers to unify and orchestrate customer engagement from digital voice to chat, SMS, social, and self-service through a single pane of glass.
Posted October 27, 2021

ServiceNow Messaging Service lets companies communicate with customers and employees using SMS and WhatsApp.
Posted October 20, 2021

Cisco has added Webex Calling features and Webex Customer Experience and Communications Platform as a Service (CPaaS) enhancements .
Posted October 19, 2021