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Mobile Customer Service
8x8 Delivers AI-Powered Platform Innovations
Platform enhancements include extending 8x8 Intelligent Customer Assistant to support voice interactions and additional AI capabilities across the entire 8x8 platform.
Posted July 26, 2024
Vodafone and RingCentral Extend Partnership
Vodafone Business is expanding its global communications offerings to include RingCentral's native contact center solution, RingCX.
Posted July 17, 2024
The Top Customer Service Trends and Technologies for 2024
In customer service, AI is everywhere. (Featured on
DestinationCRM.com
.)
Posted July 15, 2024
Create Personalized Customer Experiences with Conversational Intelligence
Conversational intelligence empowers businesses to stand out from the crowd by fostering deeper customer engagement and streamlining operations.
Posted July 15, 2024
IntelePeer Introduces SmartCommunicator for Microsoft Teams
IntelePeer SmartCommunicator brings contact center functionality to Microsoft Teams.
Posted July 12, 2024
SuccessKPI and ConnectGen Launch Contact Center Builder
Contact Center Builder cuts cloud contact center deployment times significantly.
Posted July 09, 2024
Eltropy Enhances Unified Conversations Platform
Voice+ integration, Lobby Management, and Skill-based routing 2.0 are among the upgrades to Eltropy's platform.
Posted June 26, 2024
NICE Touts Single-Platform Design at Interactions
NICE has hailed cloud, digital, and AI technologies as transformative and proved it with the release of CXone Mpower and 1CX unified platforms at its annual Interactions event. (Featured on
DestinationCRM.com
.)
Posted June 12, 2024
Cognigy Uplevels Its Partnership with NICE
Cognigy levels up as a NICE Prime Partner to deliver AI-powered customer service automation solutions.
Posted June 11, 2024
Cisco Adds Features to Webex Contact Center
Cisco's new Webex Contact Center features expand the platform's extensibility, scoring, and AI Assistant capabilities.
Posted June 05, 2024
Observe.AI Launches Next-Gen Conversation Intelligence
New genAI enhancements to Real-Time AI and Post-Interaction AI help contact center leaders with configurability and implementation.
Posted June 05, 2024
Microsoft Introduces Dynamics 365 Contact Center
Microsoft Dynamics 365 Contact Center is a Copilot-first cloud contact center platform.
Posted June 04, 2024
AWS Adds Analytics Data Lake, Apple Messages Support to Amazon Connect
Amazon steps up support and integrations for its Connect contact center suite.
Posted June 03, 2024
Salesforce Expands Service Cloud's Digital Engagement Capabilities
Salesforce's Service Cloud innovations harness conversational data to create more comprehensive views of customers.
Posted May 23, 2024
Zappix Partners with Vee24
Zappix integrates Vee24's co-browsing, screen sharing, and video chat into its Digital Agent Assist solution.
Posted May 22, 2024
LivePerson Adds AI Capabilities, Partnerships, and Integrations
LivePerson Conversation Orchestration and Voice-to-Digital transformation solutions will debut soon. (Featured on
DestinationCRM.com
.)
Posted May 16, 2024
Avaya Enhances the Avaya Experience Platform
Enhancements to the Avaya Experience Platform leverage artificial intelligence, analytics, and integration partnerships to streamline operations.
Posted May 15, 2024
Genesys Shepherds in a New Era of Contact Center AI at Xperience '24
Genesys is expanding Genesys Cloud with more empathetic, intuitive AI for orchestrating customer journeys.
Posted May 14, 2024
Vonage Integrates with Salesforce Einstein Conversation Insights
Vonage has expanded its Vonage Premier for Service Cloud Voice solution through an integration with Salesforce Einstein Conversation Insights.
Posted May 14, 2024
LivePerson Partners with Avaya
Avaya and LivePerson have integrated their product, go-to-market, and services to provide a unified, omnichannel suite for customers with on-premises, hybrid, or cloud contact centers.
Posted May 13, 2024
Cloud Contact Center Market to Be Worth $86.4 Billion by 2029
MarketsandMarkets expects the cloud contact center market to grow by 26.9 percent per year through the next five years.
Posted May 08, 2024
Brightspeed Launches Brightspeed Voice+ with RingCentral
Brightspeed Voice+ with RingCentral provides businesses with integrated messaging, video and voice capabilities from virtually any device.
Posted April 03, 2024
Inbenta Unveils Customizable Digital Instructor
Inbenta adds Voice, Autoplay, and Download to its Digital Instructor tool.
Posted March 26, 2024
NICE Launches Next Generation of Enlighten Copilot
NICE's latest Enlighten Copilot version drives personalized employee augmentation for agents, supervisors, and CX leaders.
Posted March 26, 2024
RingCentral Adds Capabilities and Integrations to RingCX
RingCentral's RingCX boasts more than 1,000 features and is now available across six countries
Posted March 26, 2024
Talkdesk Partners with Verint on WFM Product and Launches Talkdesk Ascend
Talkdesk integrates Verint's advanced, automated workforce management capabilities powered by artificial intelligence into Talkdesk CX Cloud.
Posted March 25, 2024
NICE Launches Enlighten XM
NICE's Enlighten XM leverages unique LLM deep data memory to drive hyper-personalized customer journeys.
Posted March 25, 2024
SuccessKPI Integrates with Zoom Contact Center
SuccessKPI has released AI-powered unified data and reporting for a comprehensive view of Zoom Contact Center interactions.
Posted March 25, 2024
RingCentral Launches RingEX with AI
New RingEX AI capabilities include real-time call notes, conversation intelligence, AI writer and translator for messages, and generative AI search.
Posted March 25, 2024
Upstream Works Introduces AgentNow
Upstream Works' AgentNow offers seamless conversations and taps into available customer support agents.
Posted March 25, 2024
SuccessKPI Partners with Five9
Five9 customers now have access to SuccessKPI's contact center intelligence for agents, supervisors and executives, from speech and text analytics to complete BI and reporting.
Posted March 20, 2024
Sprinklr and Tech Mahindra Expand Partnership
Tech Mahindra and Sprinklr partner to deliver AI-first customer experience platform for front-office teams. (Featured on
DestinationCRM.com
.)
Posted March 15, 2024
iQor Partners with NICE
iQor will harness NICE's CXone platform in its outsourcing business.
Posted March 13, 2024
GoTo Launches Contact Center Pro
GoTo's Contact Center Pro brings contact center-as-a-service technology to mid-market and enterprise businesses.
Posted March 12, 2024
Talkdesk Unveils Talkdesk Autopilot
Talkdesk Autopilot is a generative AI customer service experience with self-service use cases for banks and retailers.
Posted March 06, 2024
Mutare Partners with NICE, Bringing Voice Threat Defense to NICE CXexchange
Mutare's Voice Traffic Filter is now available on the NICE CXexchange marketplace, giving NICE customers a tool that rids their voice channel of unwanted calls.
Posted March 05, 2024
TELUS International Partners with Local Measure
TELUS International and Local Measure pair up to elevate genAI-fueled CX with Engage Platform integration.
Posted March 04, 2024
8x8 Launches Proactive Outreach
8x8 Proactive Outreach for 8x8 Contact Center enables personalized messaging at scale.
Posted February 29, 2024
Mitto Partners with MoEngage
Mitto and MoEngage are optimizing WhatsApp Business and SMS capabilities.
Posted February 21, 2024
TNS Launches TN Insights
TN Insights provides intelligence and visibility into calling behaviors.
Posted February 21, 2024
Anywhere365 Acquires Deepdesk
Anywhere365 adds an intelligent AI assistant through its acquisition of Deepdesk.
Posted February 13, 2024
Glia Launches Unified Interaction Management
Glia's Unified Interaction Management eliminates disjointed experiences for contact center staff and customers.
Posted February 06, 2024
Somos Launches RealAgent
Somos' RealAgent helps ensure that company outbound calls and texts reach their intended targets. (Featured on
DestinationCRM.com
.)
Posted January 30, 2024
8x8 Enhances XCaaS Platform
New 8x8 XCaaS Platform capabilities include AI-generated post-meeting summaries and action items, omnichannel experiences, global workforce support, and deeper integrations.
Posted January 26, 2024
USAN Launches Realm for Amazon Connect
USAN Realm empowers contact centers to create, deliver, and manage Amazon Connect deployments.
Posted January 23, 2024
Five9's Intelligent CX Platform Is on Google Cloud Marketplace
Five9's cloud contact center solution is now available to users of the Google Cloud infrastructure.
Posted January 18, 2024
Moneypenny and VoiceNation Release Contact Center Solution
Moneypenny's and VoiceNation's contact center solution helps prevent recruitment and staffing challenges.
Posted December 21, 2023
NICE Launches CXone Fall Release
Enlighten AI innovation, Microsoft Azure availability, and WFM forecasting round out the new offerings in CXone.
Posted December 21, 2023
Talkdesk Launches Talkdesk Education Smart Service
Talkdesk Education Smart Service is an industry-specific contact center product for colleges and universities.
Posted December 21, 2023
Genesys Cloud Achieves StateRAMP Authorization
With its StateRAMP authorization, U.S. state and federal agencies can access the latest Genesys cloud and AI technologies to improve the customer experience.
Posted December 21, 2023
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