Mobile Customer Service

This new integration empowers sales and support agents to reply directly to messages from Facebook users within the CallTrackingMetrics app. (Featured on DestinationCRM.com.)
Posted May 15, 2020

NovelVox's CX Infinity is a messaging and multichannel customer engagement platform. (Featured on DestinationCRM.com.)
Posted May 12, 2020

LogMeIn's Rescue Live Guide delivers seamless and secure co-browsing for customer support.
Posted May 12, 2020

The chatbot market is projected to see compound annual growth of 22 percent over the next five years, Valuates reports. (Featured on SpeechTechMag.com.)
Posted May 07, 2020

RingCentral's newest app lets users switch between devices and modes of communication, including team messaging, calling, and video meetings.
Posted May 06, 2020

AT&T AT&T Cloud Contact Center features technology from Five9 and AT&T's voice and collaboration tools. (Featured on DestinationCRM.com.)
Posted May 05, 2020

New messaging tools allow businesses to communicate with customers and colleagues via texting. (Featured on DestinationCRM.com.)
Posted May 05, 2020

Pega Customer Service Unified Messaging Edition centralizes messaging channels. (Featured on DestinationCRM.com.)
Posted May 05, 2020

CSAT Pro measures customer satisfaction and provides actionable solutions in real time.
Posted May 04, 2020

The integration extends Freshworks' omnichannel experience to allow teams and customers to collaborate and communicate via the popular messaging platform. (Featured on DestinationCRM.com.)
Posted April 29, 2020

ScreenMeet Live lets agents escalate text chat sessions with customers on desktop and mobile to voice, video chat, and screen share directly from within their CRM systems.
Posted April 29, 2020

Rescue Live Lens enables visual support via mobile camera share for field service and customer service teams to deliver on-site support from afar.
Posted April 16, 2020

LiveChat customers are now able to use Apple Business Chat to communicate directly with companies using the Messages app on Apple products.
Posted April 15, 2020

LogMeIn's GoToConnect Support Center brings cloud-based contact center technology to service and support organizations and can be deployed in one day.
Posted April 15, 2020

Noble is helping companies move to work-from-home teams in only two days to maintain business continuity during the COVID-19 crisis
Posted April 15, 2020

BirdEye Interactions is being offered free to distressed businesses for texting with customers.
Posted April 07, 2020

Zendesk officials highlighted the addition of messaging capabilities in many of its recent product releases. (Featured on DestinationCRM.com.)
Posted March 25, 2020

3CLogic's cloud contact center solution offers to enable work-from-home agents with natively integrated telephony and call center functionality.
Posted March 25, 2020

NovelVox enables work-from-home model for Cisco Contact Center Agent with a new mobile app. Equip your agents with the Finesse Unified Mobile Agent (FUMA) app to quickly transit to work remotely or from home from mobile, tablet, or desktop without VPN. Agent's location or uncertainty is no more a constraint in delivering quality customer experience. Finesse Mobile Agent AppFinesse Mobile Agent App
Posted March 24, 2020

Inbox.ai combines artificial intelligence with most popular messaging channels.
Posted March 10, 2020

Ping Identity's Customer360 offers centralized authentication to speed customer interactions.
Posted March 04, 2020

Resolution Bot leverages automation and machine learning to help businesses deliver immediate resolutions for customers. (Featured on DestinationCRM.com.)
Posted February 25, 2020

Zipwhip Texting Widget lets business embed texting right into their CRM systems. (Featured on DestinationCRM.com.)
Posted February 13, 2020

Zappix has expanded the capabilities and integrations for its customer experience platform. (Featured on DestinationCRM.com.)
Posted February 06, 2020

Vocantas' Communicate staffing app is now available as a mobile app.
Posted January 06, 2020

LogMeIn has expanded Bold 360's messaging capabilities to WhatsApp, WeChat, Facebook Messenger, and SMS.
Posted December 11, 2019

Its acquisition of Teckst expands LiveVox's omnichannel engagement capabilities.
Posted December 11, 2019

USAN has incorporated digital communication channels into Contact Suite, a set of pre-packaged applications for Amazon Connect.
Posted December 05, 2019

According to one study, the market size is projected to grow from $2.6 billion in 2019 to $9.4 billion by 2024, a rate of 29.7 percent. A separate study found that the market is expected to grow 24 percent during 2018-2022.
Posted November 22, 2019

Helpshift + Amazon Connect powers connected customer conversations across phone and messaging.
Posted November 20, 2019

Sprinklr's Fall 2019 Release features 400 new features, including Microsoft Dynamics 365, Trustpilot integrations, a mobile app, and Live Chat. (Featured on DestinationCRM.com.)
Posted November 20, 2019

Salesforce unveiled several voice interfaces for its Customer 360 platform today at its annual Dreamforce user conference. (Featured on DestinationCRM.com.)
Posted November 19, 2019

Despite the early success, including many more subscribers than analysts anticipated, the launch of Disney Plus wasn't without flaws. Here are the three biggest customer service mistakes the company made during launch week. (Featured on DestinationCRM.com.)
Posted November 18, 2019

AI-infused automation and mobile features streamline Verint WFM's user experiences. (Featured on DestinationCRM.com.)
Posted November 18, 2019

SightCall enables customers to escalate chatbot conversations to live visual support sessions. (Featured on DestinationCRM.com.)
Posted November 18, 2019

Companies can now integrate app-based chatbot technology with one click through Talkdesk AppConnect.
Posted November 12, 2019

CallJoy's virtual phone agent gets more automated, customizable, and scalable.
Posted November 12, 2019

Freedom will transform agent performance, enabling agents to work from anywhere and on any device.
Posted November 07, 2019

TTEC and LivePerson combine technology and services to offer digital engagement, messaging and AI solutions.
Posted November 06, 2019

Sprinklr Live Chat enables real-time conversations with customers while they're on company websites and mobile apps.
Posted November 06, 2019

Asynchronous messaging apps will help your business retain customers and preserve your agents' sanity.
Posted November 05, 2019

UJET SMS Adapter allows for the rapid deployment of smartphone capabilities and texting.
Posted November 05, 2019

The latest version of Mobile Agent offers enhanced calling features for field agents.
Posted November 05, 2019

NICE inContact's CXone Fall 2019 release helps companies reach more customers on more channels.
Posted October 30, 2019

NICE inContact's latest innovation advances CXone Agent for Salesforce with digital channel elevation and enhanced agent experience.
Posted October 29, 2019

Semafone's partnership with Unytalk unifies customer-facing cloud communications and omnichannel compliance solutions to secure payment transactions.
Posted October 29, 2019

Enhancements to eGain Solve include conversational automation, augmented agents, and full-spectrum analytics.
Posted October 18, 2019

LiveIntent is a real-time, AI-powered tool to identify customer intent during interactions. (Featured on DestinationCRM.com.)
Posted October 10, 2019

Sparkcentral's Cross-Channel Conversation History feature provides contact center agents with an unbroken view of a contact's conversation history across all digital channels.
Posted October 10, 2019

KustomerIQ brings artificial intelligence to customer interactions.
Posted October 03, 2019