Utilities

New AI capabilities in the Oracle Utilities Customer Platform help call centers better manage volume and deliver smart, personalized assistance. (Featured on DestinationCRM.com.)
Posted May 06, 2025

For telecommunications providers, incorporating remote visual assistance software can eliminate delays, enable fixes, and provide customers with an exceptional service experience.
Posted February 17, 2022

The integration of Calix Support Cloud and NISC's iVue gives customer support agents quicker access to customer information. (Featured on DestinationCRM.com.)
Posted February 11, 2022

Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019

Service Interruption Management eases call center pressure during service interruptions using Zappix Visual IVR, RPA Engine, and proactive Outbound Engagement. (Featured on DestinationCRM.com.)
Posted February 07, 2019

Utilities OnCall 3.2 offers a more personalized IVR experience for callers.
Posted February 15, 2017

Through the partnership, Vocantas IVR solutions are available to utilities.
Posted January 11, 2017

Proactive messaging that is highly personal can deliver relevant information in a timely manner and via the mode preferred by each customer.
Posted March 22, 2016

Businesses are substantially more satisfied with their electricity providers this year, reaching an eight-year high, despite having to call their service providers twice as often and having their issues resolved significantly less often then residential customers, according to the latest J.D. Power 2016 Electric Utility Business Customer Satisfaction Study.
Posted January 13, 2016

Initially designed for utilities companies, solution can be used in any vertical that employs control centers.
Posted April 30, 2015

Billing Suite focuses on reducing high bill call volume and call center handle time while increasing customer satisfaction.
Posted February 18, 2015

Offering combines customer interaction and speech analytics capabilities.
Posted October 22, 2014

Solution includes Visual IVR and multichannel self-service access to customer service.
Posted November 08, 2013

Approximately $1.3 trillion is being transferred between companies as consumers switch allegiances.
Posted October 25, 2013

Utility customers can self-serve through Web or mobile channels.
Posted October 22, 2013

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