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Utilities
Telecom Customer Service Needs an Assist. Remote Support Can Help
For telecommunications providers, incorporating remote visual assistance software can eliminate delays, enable fixes, and provide customers with an exceptional service experience.
Posted February 17, 2022
Calix Support Cloud Integrates with NISC's Trouble Management Platform
The integration of Calix Support Cloud and NISC's iVue gives customer support agents quicker access to customer information. (Featured on
DestinationCRM.com
.)
Posted February 11, 2022
The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019
Zappix Launches Service Interruption Management Solution for Utilities
Service Interruption Management eases call center pressure during service interruptions using Zappix Visual IVR, RPA Engine, and proactive Outbound Engagement. (Featured on
DestinationCRM.com
.)
Posted February 07, 2019
Vocantas Releases Utilities OnCall 3.2
Utilities OnCall 3.2 offers a more personalized IVR experience for callers.
Posted February 15, 2017
Vocantas Extends Partnership with Cogsdale
Through the partnership, Vocantas IVR solutions are available to utilities.
Posted January 11, 2017
Proactive Outbound Communications: Another Way to Improve Customer Satisfaction
Proactive messaging that is highly personal can deliver relevant information in a timely manner and via the mode preferred by each customer.
Posted March 22, 2016
Utilities That Communicate with Customers Score Points in J.D. Power Study
Businesses are substantially more satisfied with their electricity providers this year, reaching an eight-year high, despite having to call their service providers twice as often and having their issues resolved significantly less often then residential customers, according to the latest J.D. Power 2016 Electric Utility Business Customer Satisfaction Study.
Posted January 13, 2016
Enghouse Revamps Call Management Solution
Initially designed for utilities companies, solution can be used in any vertical that employs control centers.
Posted April 30, 2015
Opower Enhances Contact Center Platform for Utilities
Billing Suite focuses on reducing high bill call volume and call center handle time while increasing customer satisfaction.
Posted February 18, 2015
Vertex Partners with Nexidia to Create Customer Experience Solution for Utilities
Offering combines customer interaction and speech analytics capabilities.
Posted October 22, 2014
Zappix Rolls Out Cloud-based Mobile Customer Care Solution for Utilities
Solution includes Visual IVR and multichannel self-service access to customer service.
Posted November 08, 2013
More Than Half of U.S. Consumers Have Switched Service Providers Due to Poor Customer Service
Approximately $1.3 trillion is being transferred between companies as consumers switch allegiances.
Posted October 25, 2013
Jacada Teams Up with Vocantas to Offer Visual IVR for Utilities
Utility customers can self-serve through Web or mobile channels.
Posted October 22, 2013
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Webinars
3 Ways AI Helps Empower Agents to Deliver "Wow" Experiences
Achieve Next-Level CX with Real-Time Customer Analytics
Contact Center as a Service: Simply Subscribe?
The Digital Transformation of Customer Experience
Workforce Engagement Solutions - For a Better Contact Center Culture
Total Experience: Experience Convergence
Speech Analytics: The Core Contact Center Technology
Contact Center Workforce Strategies in a Remote World
Future-Proofing Your CX Efforts: Is This Even Possible?
Humans and their Chatbots: AI-Assisted Answers for Everyone
Personalization: The Key to CX Excellence
Agent Experience: Enhancing CX From the Inside Out
Customer Journey Management: A Key Focus for Stronger Brands
Omnichannel Customer Experience: Table Stakes in 2023
Contact Center Security: Fraud, Governance, and Compliance
Reimagining Customer Experience: Structure Follows Strategy
Hot Topics in Customer Analytics: Insight and Action
2023 Contact Center Success Stories and Case Studies: Implementations that Delivered Value
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Content
Library
The 2023 State of Support: Efficiency Report
Strengthening Digital With Voice: Effortlessly Resolve Customer Needs at Pace and Scale With the Power of AI
Simplify the CX decision-making process with ContactBabel’s new guide
Proactive outreach can turbocharge CX results and your KPIs
The future of retail customer service: Interactive and unified
Four pivotal pillars necessary to excel in digital experience management
CX in the new era of intelligent self-service
Start delivering proactive CX to really wow your customers and build brand loyalty.
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