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Vocantas Releases Utilities OnCall 3.2
Utilities OnCall 3.2 offers a more personalized IVR experience for callers.
Posted February 15, 2017
Vocantas Extends Partnership with Cogsdale
Through the partnership, Vocantas IVR solutions are available to utilities.
Posted January 11, 2017
Proactive Outbound Communications: Another Way to Improve Customer Satisfaction
Proactive messaging that is highly personal can deliver relevant information in a timely manner and via the mode preferred by each customer.
Posted March 22, 2016
Utilities That Communicate with Customers Score Points in J.D. Power Study
Businesses are substantially more satisfied with their electricity providers this year, reaching an eight-year high, despite having to call their service providers twice as often and having their issues resolved significantly less often then residential customers, according to the latest J.D. Power 2016 Electric Utility Business Customer Satisfaction Study.
Posted January 13, 2016
Enghouse Revamps Call Management Solution
Initially designed for utilities companies, solution can be used in any vertical that employs control centers.
Posted April 30, 2015
Opower Enhances Contact Center Platform for Utilities
Billing Suite focuses on reducing high bill call volume and call center handle time while increasing customer satisfaction.
Posted February 18, 2015
Vertex Partners with Nexidia to Create Customer Experience Solution for Utilities
Offering combines customer interaction and speech analytics capabilities.
Posted October 22, 2014
Zappix Rolls Out Cloud-based Mobile Customer Care Solution for Utilities
Solution includes Visual IVR and multichannel self-service access to customer service.
Posted November 08, 2013
More Than Half of U.S. Consumers Have Switched Service Providers Due to Poor Customer Service
Approximately $1.3 trillion is being transferred between companies as consumers switch allegiances.
Posted October 25, 2013
Jacada Teams Up with Vocantas to Offer Visual IVR for Utilities
Utility customers can self-serve through Web or mobile channels.
Posted October 22, 2013
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