Cross-Channel Support

New Vonage Contact Center features also include AI-powered virtual assistant, enhanced omnichannel capabilities and deep analytics.
Posted April 15, 2021

Voximplant powers new virtual agent AI capabilities that integrate with Google Cloud Contact Center AI.
Posted March 31, 2021

The combined power of Simplr's and Gladly's customer service platforms helps companies provide in-the-moment, personalized customer care.
Posted March 31, 2021

Infosys Cobalt and LivePerson's Conversational Cloud and AI combine to help companies capitalize on conversational experiences.
Posted March 31, 2021

The ContactEngine-Vonage partnership expands the international reach of both companies' products.
Posted March 31, 2021

Version 15 of the LiveVox platform includes improvements to agent experience, increased automation, and enhanced omnichannel communications.
Posted March 26, 2021

Equipping NEVA with Enlighten AI insights helps employees understand customer sentiment, proactively adapt their actions, and respond to requests. (Featured on DestinationCRM.com.)
Posted March 19, 2021

Avaya Spaces additions enable the hybrid work-from-anywhere era.
Posted March 18, 2021

Collaboration unites Talkdesk's cloud contact center solutions with Alorica's execution and performance management capabilities, including its work-at-home solution, Alorica Anywhere.
Posted March 17, 2021

Bright Pattern Mobile Agent Desktop connects remote contact center agents and employees outside the contact center.
Posted March 16, 2021

8x8 Contact Center for Microsoft Teams allows organizations to integrate customer engagement and telephony capabilities with Microsoft Teams.
Posted March 15, 2021

The spring 2021 release of NICE inContact CXone features real-time agent guidance, no-code self-service bots, and journey optimization.
Posted March 10, 2021

Haptik launches deep integrations with Zendesk across its Support, Chat, and Sunshine products.
Posted March 09, 2021

Smart Choice's Smart Contact Center is a fully customizable. cloud-based contact center. (featured on DestinationCRM.com.)
Posted March 09, 2021

Pypestreams's conversational AI plataform has been built on Amazon Web Services and automatically escalates to Amazon Connect.
Posted March 04, 2021

Updates to Microsoft Dynamics include a slew of new capabilities and Teams integrations. (Featured on DestinationCRM.com.)
Posted March 02, 2021

3Fiftynine's integration with Twilio Flex helps contact center agents deal with email interactions. (Featured on DestinationCRM.com.)
Posted March 01, 2021

TELUS' and Google Cloud's joint go-to-market strategy will initially focus on application migration, infrastructure modernization, and Contact Center AI.
Posted February 24, 2021

UJET integrates with Google Cloud Contact Center AI (CCAI) and Google Cloud Dialogflow CX.
Posted February 23, 2021

Kustomer is offering a curated set of integrated apps to improve agent productivity.
Posted February 23, 2021

Mindsay's chatbots are now integrated with Genesys Cloud.
Posted February 23, 2021

VHT will integrate with and offer Amazon Connect with its Mindful platform.
Posted February 18, 2021

Bright Pattern's Omnichannel Communication Interaction Platform enables digital transformation, AI-powered automation, and remote service desk capabilities.
Posted February 18, 2021

Sytel's customers can now benefit from access to multisession, multichannel contact center functionality embedded within Salesforce.
Posted February 17, 2021

Bright Pattern has integrated its contact center solutions with Microsoft Teams, Dynamics, and Azure.
Posted February 16, 2021

3CLogic's Zoom integration extends its communication platform. (Featured on DestinationCRM.com.)
Posted February 09, 2021

The Syniverse CPaaS Concierge is a cloud-based, omnichannel communications offering.
Posted February 05, 2021

The new Zendesk Suite brings together all of Zendesk's service capabilities, including messaging, into one offering. (Featured on DestinationCRM.com.)
Posted February 01, 2021

Avaya's AI Virtual Agent Enhanced with Google Cloud DialogFlow CX, blends automated and assisted service to contact center interactions.
Posted January 27, 2021

Companies can access NICE inContact CXone contact center controls from Teams and use NICE Engage real-time recording to ensure compliance.
Posted January 26, 2021

Avaya's latest U.S. patent covers technology in its OneCloud CCaasS portfolio.
Posted January 22, 2021

Infosys Cortex combines contact center technologies from Genesys and Google.
Posted January 20, 2021

LiveVox joins Crescent Acquisition's portfolio in an $840 million deal.
Posted January 15, 2021

Amazon Web Services is enabling customers to leverage its artificial intelligence capabilities with their current contact center providers. (Featured on DestinationCRM.com.)
Posted January 12, 2021

Cresta for Customer Service provides real-time guidance and coaching to agents during customer interactions. (Featured on DestinationCRM.com.)
Posted January 04, 2021

By acquiring the contact center software provider Altitude, Enghouse is expanding its footprint in Latin regions. (Featured on DestinationCRM.com.)
Posted January 04, 2021

Talkdesk can now offer its cloud-based contact center software to Amazon Web Services users. (Featured on DestinationCRM.com.)
Posted December 17, 2020

Zendesk's partnership with Unity enables integrated customer support within today's most popular games. (Featured on DestinationCRM.com.)
Posted December 15, 2020

Luma 2.5 has been integrated with the POB platform that Serviceaide gained in its Wendia acquisition.
Posted December 15, 2020

8x8's new release delivers work-from-anywhere insights and improved administrator and user experience.
Posted December 09, 2020

WebEx Contact Center upgrades include AI-powered analytics, integrations, and customizations.
Posted December 08, 2020

Cisco's IMImobile acquisition will allow it to embed omnichannel engagement into its WebEx Contact Center.
Posted December 07, 2020

Ada's Social Channels features let users build once and deploy across WhatsApp and Facebook, with other channels to follow.
Posted December 04, 2020

The Medallia and Five9 integration provides real-time and post-call customer feedback and actions.
Posted December 02, 2020

Contact centers need omnichannel, multiskill, feature-rich workforce management solutions to survive in the modern world.
Posted November 30, 2020

The partnership combines contact center analytics with domain expertise. (Featured on DestinationCRM.com.)
Posted November 18, 2020

Partnership combines NICE's attended automation and AI with Symphony's methodologies for rapid integration. (Featured on DestinationCRM.com.)
Posted November 17, 2020

Intermedia and ConnectWise are teaming up to help companies add, deploy, and manage cloud communications and contact center solutions.
Posted November 10, 2020

Research firm Marqual IT Solutions anticipates growing interest in contact center artificial intelligence solutions among smaller firms.
Posted November 10, 2020

Zendesk will provide enhanced customer conversations on WhatsApp, Facebook Messenger, and Instagram directly within Zendesk. (Featured on DestinationCRM.com.)
Posted November 10, 2020