Cross-Channel Support

Latest updates to the 8x8 Platform for CX take advantage of AI and support a wider array of operational efficiencies.
Posted April 29, 2025

Growth in the unified communications and collaboration solutions and communications platform-as-a-service markets is expected to continue through 2029.
Posted April 29, 2025

Klearcom Verify+ is an IVR and phone testing solution.
Posted April 24, 2025

CloudHesive's ConnectPath CX platform integrates with Teneo.ai for conversational AI capabilities.
Posted April 24, 2025

Avaya Infinity is a platform to unify fragmented customer experiences.
Posted April 23, 2025

Talkdesk applies agentic AI automation to banks' and credit unions' customer service and support workflows with AI Agents for Financial Services. (Featured on DestinationCRM.com.)
Posted April 23, 2025

Insightful has added quality management to its contact center solutions portfolio.
Posted April 23, 2025

NLX Touchpoint lets users incorporate chat, voice, images, and video into a single AI-powered conversational experience. (Featured on DestinationCRM.com.)
Posted April 22, 2025

GoTo adds smart conversation filters, global search capabilities, and enhanced call management tools to Grasshopper. (Featured on DestinationCRM.com.)
Posted April 22, 2025

Dyna.Ai'ls Agentic AI Suite is a multi-language, multichannel, multimodal AI agent platform. (Featured on DestinationCRM.com.)
Posted April 22, 2025

BCN Cloud Voice Call Center offers intelligent call routing, real-time analytics, and quality monitoring for SMBs. (Featured on DestinationCRM.com.)
Posted April 22, 2025

3CLogic and ServiceNow have teamed up to unveil an AI-powered unified contact center solution.
Posted April 15, 2025

Comm100's new AI-powered solutions help streamline agent responses to customer service inquiries.
Posted April 15, 2025

InterVisiuon NextMove for Avaya offers an AWS-powered alternative as Avaya phases out CCaaS support for small contact centers.
Posted April 15, 2025

PolyAI Agent Studio provides generative AI for customer service.
Posted April 15, 2025

Alorica evoAI brings together AI and human intelligence for context-aware customer experiences. (Featured on DestinationCRM.com.)
Posted April 10, 2025

Expanded partnership with Google Cloud will expand availability to Cresta's cloud contact center solutions.
Posted April 08, 2025

Industry partners 3CLogic and Glidefast Consulting enter into a distribution agreement to deliver combined CRM and CCaaS solutions to the ServiceNow ecosystem.
Posted April 08, 2025

Mission expands its contact center offerings to include Amazon Connect, AWS's cloud contact center platform.
Posted April 08, 2025

8x8 Platform for CX enhancements include Engage, RCS support, AI orchestrator, and Journey IQ.
Posted April 03, 2025

Cyara has released six solutions to help companies deliver consistent customer experiences across channels and geographies.
Posted April 03, 2025

TELUS Digital is working with Zendesk to deliver CRM and CCaaS integration services, supported by its generative AI platform, Fuel iX.
Posted April 02, 2025

Glia's GVA Learning 360 is an AI virtual assistant that can generate responses based on human agent conversations.
Posted April 01, 2025

Zendesk's Resolution Platform is an agentic AI suite for customer service.
Posted March 26, 2025

Together NICE and Deloitte are enhancing customer experience workflows through AI and automation.
Posted March 26, 2025

Medallia's new features accelerate insights and action on unstructured data like digital behavior and conversational intelligence.
Posted March 26, 2025

Observe.AI's VoiceAI Agents is a complete AI conversational intelligence platform for contact centers.
Posted March 26, 2025

Forethought Voice delivers instant phone support with no decision trees or human involvement.
Posted March 26, 2025

Content Guru's storm contact center-as-a-service solution has been authorized for use by government agencies.
Posted March 26, 2025

NICE's CXone Mpower Orchestrator orchestrates and automates customer service workflows with agentic AI across front-office care and back-office operations.
Posted March 18, 2025

Talkdesk Knowledge Creator delivers AI-generated knowledge for virtual and human agents.
Posted March 18, 2025

Microsoft Teams and Dynamics 365 Contact Center users can now combine the apps for an integrated calling solution.
Posted March 17, 2025

Genesys expanded its Genesys Cloud contact center platform with Supervisor Copilot and Virtual Supervisor.
Posted March 17, 2025

Updated Amazon Connect contact center platform offers AI-based self-service, agent assistance, analytics, post-contact evaluation, and automated follow-up
Posted March 17, 2025

Cisco expands its Collaboration portfolio with Webex AI Agent, Cisco AI Assistant for Webex Contact Center updates, Webex Calling Customer Assist, features within Webex Control Hub, and new workflow automation solutions for the Cisco AI Assistant for Webex.
Posted March 17, 2025

GoTo's AI Receptionist is part of the new GoTo Connect Digital Workfoce portfolio.
Posted March 17, 2025

Qualtrics AI agents will step directly into customer surveys, online product reviews, and website visits to resolve friction, anticipate needs, and proactively serve every customer and employee at scale.
Posted March 17, 2025

Talkdesk After Hours extends sales and service beyond regular business hours. (Featured on DestinationCRM.com.)
Posted March 13, 2025

The new Genesys-TeKnowledge go-to-market relationship helps organizations through advanced AI, seamless adoption, and continuous optimization. (Featured on DestinationCRM.com.)
Posted March 12, 2025

PCI Pal's secure payments solutions are embedded into RingCentral's RingCX and RingEX platforms.
Posted March 10, 2025

Partnership brings Glia's ChannelLess customer interaction platform to COCC's digital banking platform.
Posted March 06, 2025

TPG's Anna quality assurance tool is now available to Broadvoice GoContact cloud contact center platform users.
Posted March 06, 2025

GoTo's new capabilities in LogMeIn Rescue automate workflows, enhance cybersecurity, and ensure seamless real-time translation.
Posted March 05, 2025

Talkdesk AI Agents for Healthcare uses agentic AI to automate patient and member access, service, and support workflows.
Posted March 04, 2025

Cox is teaming up with RingCentral to bring AI-powered voice, chat, video, and contact center capabilities to customers.
Posted March 04, 2025

Intermedia is bringing archiving to its embedded Microsoft Teams solution, unifying archiving for UC, Contact Center, and Microsoft 365 Email
Posted February 28, 2025

The partnership integrates SpinSci's Patient Assist technology with 8x8 Contact Center.
Posted February 27, 2025

Zeta's Selene leverages generative AI with banking-grade features to handle 100 percent of customer support calls.
Posted February 26, 2025

SupportLogic's Cognitive AI Cloud delivers the foundation of agentic AI for customer support operations.
Posted February 25, 2025

AI Quality Management for GoTo Connect Contact Center automates contact center interaction analysis.
Posted February 25, 2025

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