Cross-Channel Support

NICE inContact's cloud customer experience platform, CXone, is now available to NEC Australia customers.
Posted February 20, 2019

SOC 2 certification means that AnswerNet's contact center technology is protected against data loss.
Posted February 19, 2019

Avtex grows its customer engagement and contact center services business with its acquisition of AVDS.
Posted February 19, 2019

The partnership will bring messaging to the contact center.
Posted February 11, 2019

New capabilities improve interactions, workflows, agent and supervisor productivity, scalability, and security.
Posted February 11, 2019

Based in Denmark, customer service provider Dixa is setting out to build a "customer friendship-based" service platform that brings the same level of communication that consumers use to interact with each other to brand interactions.
Posted February 08, 2019

Service Interruption Management eases call center pressure during service interruptions using Zappix Visual IVR, RPA Engine, and proactive Outbound Engagement. (Featured on DestinationCRM.com.)
Posted February 07, 2019

1RPA allows businesses to create automations at scale. (Featured on DestinationCRM.com.)
Posted January 29, 2019

Bluefish.ai is a feature-rich chatbot development platform geared toward SMBs. (Featured on DestinationCRM.com.)
Posted January 28, 2019

The messaging app is rolling out three new features for brands to use through their desktop—quick replies, labels, and chat list filtering.
Posted January 25, 2019

Conversational IVR and BrightStart Apps come to the Bright Pattern Customer Experience Platform.
Posted January 25, 2019

The suite of new Freshchat features aims to help businesses build better relationships with prospects and customers. (Featured on DestinationCRM.com.)
Posted January 24, 2019

Cloud-based deployments bring new operational intelligence capabilities to more contact centers.
Posted January 23, 2019

Rackspace will resell Synchronoss' Digital Experience Platform (DXP) to international customers
Posted January 23, 2019

Avaya this week is introducing its Avaya Intelligent Xperiences (Avaya IX) portfolio.
Posted January 21, 2019

Avaya adds partners and product offers to its AI Connect ecosystem for unified communications and contact center solutions.
Posted January 17, 2019

RingCentral expands its customer engagement portfolio with Connect First acquisition.
Posted January 15, 2019

During the next five years, the IVA market will achieve a 37 percent CAGR.
Posted January 02, 2019

With Squelch, customer support agents receive actionable intelligence, at the moment they need it, from a variety of previously unknown or underutilized sources.
Posted December 19, 2018

Bright Pattern is making its omnichannel cloud contact center software available to VION Consulting customers.
Posted December 19, 2018

With live in-call texting, customers can exchange photos, videos, and screenshots with customer support agents while on a call.
Posted December 18, 2018

TechSee's AI-based video service leverages a combination of computer vision, augmented reality, and users' smartphone cameras to deliver tech support to customers.
Posted December 14, 2018

Agreement adds Genesys' PureConnect and PureCloud contact center platforms to Star Telecom's portfolio.
Posted December 12, 2018

Brekeke Call Center Suite now integrates with Zoho's cloud-based telephony integration platform, Zoho PhoneBridge. (Featured on DestinationCRM.com.)
Posted December 11, 2018

Agent-advocates can be your strongest means toward more loyal customers.
Posted December 07, 2018

Dialpad Support for Call Centers features real-time AI tools
Posted December 05, 2018

LivePerson Maven replaces traditional websites and toll-free phone numbers.
Posted December 05, 2018

Acquisition provides Everise and C3 with Internet of Things (IoT) customer service capabilities.
Posted December 05, 2018

New capabilities allowing companies to actively understand and analyze customer trends.
Posted December 05, 2018

The latest release works with the entire Speakeasy AI suite to allow customers to switch from IVR to chat and/or IVR to bot.
Posted December 05, 2018

With this partnership, contact centers gain access to payment processing options through interactive voice response and mobile SMS.
Posted November 28, 2018

The acquisition expands Marchex's conversation analytics capabilities across both voice and text solutions.
Posted November 27, 2018

The integration between Sprout Social and HubSpot will help bridge the gap between companies' marketing and customer care teams. (Featured on DestinationCRM.com.)
Posted November 15, 2018

RingCentral also launched a unified mobile app and new integrations to expand its communications and collaboration platforms.
Posted November 14, 2018

Lessonly's training software integrates with Zendesk to encourage contact center agent team learning and practice. (Featured on DestinationCRM.com.)
Posted November 13, 2018

NICE's Journey Excellence Score is a new metric for measuring service quality across touchpoints and over time and enables the prediction of future outcomes. (Featured on DestinationCRM.com.)
Posted November 13, 2018

SmartAction is compatible with key Avaya contact center solutions.
Posted November 12, 2018

Guru Voice-to-Knowledge analyzes voice communications and searches for supporting knowledge to help support agents deal with customers. (Featured on DestinationCRM.com.)
Posted November 12, 2018

New research from Frost & Sullivan uncovers a surge in new technology investments.
Posted November 07, 2018

ScoreData is bringing artificial intelligence and dynamic machine learning to Talkdesk's contact center platform through an AppConnect partnership.
Posted November 07, 2018

The integration allows Amazon Connect to dip into Kustomer's data set to pull up customer information before agents take the call.
Posted October 31, 2018

Proactive, multilingual artificial intelligence adds to LogMeIn's customer engagement capabilities. (Featured on DestinationCRM.com.)
Posted October 31, 2018

ChatHelper brings artificial intelligence to the digital agent desktop in real time. (Featured on DestinationCRM.com.)
Posted October 30, 2018

CXone becomes a key part of Unisys' omnichannel service desk solution.
Posted October 25, 2018

Vonage has integrated its Business Inbox feature with Facebook Messenger,
Posted October 25, 2018

OpenText Qfiniti delivers advanced workforce optimization for Amazon Connect through AWS Marketplace.
Posted October 23, 2018

The partnership agreement expands Connex's customer engagement offerings.
Posted October 18, 2018

Twilio's Flex is a fully programmable cloud contact center platform that starts at just $1 per agent hour.
Posted October 17, 2018

Integrated into 8x8 X Series, Team Messaging features automated deployment capabilities, public and private rooms, and interoperability with 23 third-party team messaging platforms.
Posted October 17, 2018

By acquiring cusomer engagement platform provider Dimelo, RingCentral can help customers speed up their digital transformation.
Posted October 12, 2018