Cross-Channel Support

Vonage Contact Center with ServiceNow Voice integrates enterprise-grade voice and AI capabilities directly into enterprise workflows.
Posted March 24, 2026

Ringover's Ask Empower 2.0 AI assistant now features native conversational AI capability, from individual call transcript analysis to analyzing all historical and omnichannel conversations.
Posted March 18, 2026

Cresta's Knowledge Agent is an agentic AI assistant delivering proactive intelligence to contact center workers. (Featured on DestinationCRM.com.)
Posted March 17, 2026

LivePerson Sync enables seamless integration with systems like Salesforce, Microsoft, and ServiceNow, bringing CRM data and workflows directly into the live agent workspace. (Featured on DestinationCRM.com.)
Posted March 17, 2026

8x8 Engage is now available to all channel partners and customers globally.
Posted March 13, 2026

UJET's Agentic Experience Orchestration unifies CX data and AI, automates the agent experience, and consolidates enterprise systems.
Posted March 11, 2026

New Five9 Fusion Partner Program brings together a growing ecosystem of product integrations and third-party technologies.
Posted March 11, 2026

NiCE is turning enterprise interaction data into ready-to-deploy AI agents.
Posted March 10, 2026

Salesforce's Agentforce Contact Center unifies voice, digital channels, CRM data, and AI agents.
Posted March 10, 2026

Sinch bolsters its Enterprise Voice platform with Voice Relay, a voice infrastructure, branded calling, and networking.
Posted March 10, 2026

With RingCentral AIR Pro, companies can build and deploy voice-first, omnichannel AI agents in minutes.
Posted March 10, 2026

Automation Flows drives autonomous orchestration across backend systems, and Autopilot extends agentic AI into the email channel
Posted February 25, 2026

RingCentral's communications platform is being integrated with OpenAI frontier models like GPT-5.2 to bring generative AI into the voice channel.
Posted February 19, 2026

8x8's latest updates helps companies streamline operations, cut handling times, and improve workforce management.
Posted February 19, 2026

Krisp's Real-Time Voice Translation SDK enables CX platforms to embed multilingual voice directly into live customer conversations. (Featured on DestinationCRM.com.)
Posted February 18, 2026

Market Research Intellect eyes a customer experience administration software market fueled by digital CX transformation and AI integration.
Posted February 18, 2026

Oracle's new role-based AI agents in Oracle Fusion Cloud Applications transform sales, marketing, and service processes into revenue-driving opportunities. (Featured on DestinationCRM.com.)
Posted February 10, 2026

Vida's latest AI Agent Operating System Release delivers omnichannel capabilities, centralized control, and flexible integrations. (Featured on DestinationCRM.com.)
Posted February 10, 2026

Cisco partners with ServiceNow to deliver a cloud-native contact center solution for ServiceNow CSM, CRM, and ITSM environments.
Posted February 10, 2026

Omilia's Self-Learning Agentic CX Platform offers continuous self-learning and autonomous CX agents built for mission-critical customer service operations. (Featured on DestinationCRM.com.)
Posted February 03, 2026

Upgraded Retell AI voice platform enables call centers to deploy infinite AI sales and support agents across voice, chat, email, and SMS. (Featured on DestinationCRM.com.)
Posted January 28, 2026

CommBox Era resolves customer conversations end to end, integrates with core systems, and operates within strict enterprise guardrails.
Posted January 27, 2026

TELUS and RingCentral bring advanced conversational AI and intelligent automation to business communications across Canada.
Posted January 27, 2026

8x8 Secure Pay empowers organizations with automation, conversational AI, and secure payment tools.
Posted January 23, 2026

Partnership expands Dialpad's AI-first communications platform to TD SYNNEX's global network of technology partner
Posted January 23, 2026

DDC Evora platform includes agentic AI for voice interactions and sentiment analysis. (Featured on DestinationCRM.com.)
Posted January 22, 2026

Kasada's AI Agent Trust gives companies verified, policy-based control over AI agents and automated traffic. (Featured on DestinationCRM.com.)
Posted January 22, 2026

Gemini Enterprise for Customer Experience is an agentic solution to bring shopping and customer service together. (Featured on DestinationCRM.com.)
Posted January 13, 2026

Five9 launches joint enterprise customer experience AI solution with Google Cloud. (Featured on DestinationCRM.com.)
Posted January 13, 2026

CallTrackingMetrics' name change reflects a shift from a call analytics provider to a platform built to interpret and optimize every customer conversation across all channels. (Featured on DestinationCRM.com.)
Posted January 12, 2026

Kustomer customers can now resolve "Where is my order?" and "Where is my refund?" requests with real-time order, shipping, and returns data inside a single view. (Featured on DestinationCRM.com.)
Posted December 17, 2025

Voice 2.0 is Lorikeet's conversational intelligence platform for high-complexity support. (Featured on SpeechTechMag.com.)
Posted December 16, 2025

Vonage's AI-powered voice solution for virtual and human agents brings next-gen intelligence to customer engagement. (Featured on SpeechTechMag.com.)
Posted December 16, 2025

Cresta's Agent Operations Center helps companies manage the human-AI hybrid workforce for customer experience.
Posted December 09, 2025

Vonage launches its business communications and contact center solutions in AWS Marketplace.
Posted December 05, 2025

AI automation and observability assistants give CX teams instant clarity into their workflows and AI behavior.
Posted December 05, 2025

IFD is not just a technological upgrade; it's a strategic move toward holistic, data-driven customer engagement.
Posted December 05, 2025

Merger brings together SharpenCX's intelligent agent technology with Ytel's outbound customer experience capabilities. (Featured on DestinationCRM.com.)
Posted December 02, 2025

Collaboration brings together Amazon Connect voice capabilities, conversational analytics, and sentiment analysis with Zendesk Contact Center. (Featured on DestinationCRM.com.)
Posted December 02, 2025

Latest partnership will leverage 3CLogic's Communication Platform as a Service (CPaaS) and Contact Center as a Service (CCaaS) infrastructure to complement ServiceNow's AI Experience. (Featured on DestinationCRM.com.)
Posted December 02, 2025

Fluents Omnichannel fuses voice, SMS, and webchat in one context-aware platform. (Featured on DestinationCRM.com.)
Posted December 02, 2025

Luware Nimbus Companion is an AI-driven agent orchestration layer for human and AI customer service. (Featured on DestinationCRM.com.)
Posted November 20, 2025

AVOXI's Proactive Service offering is a diagnostic solution to preemptively identify and fix global voice channel vulnerabilities. (Featured on DestinationCRM.com.)
Posted November 20, 2025

New capabilities across the 8x8 Platform for CX help teams resolve issues on first contact, streamline follow-ups, and work more efficiently. (Featured on DestinationCRM.com.)
Posted November 20, 2025

ASAPP's CXP turns every customer interaction into governed, intelligent action by unifying interactions, systems, and data across voice and digital channels.
Posted November 19, 2025

New AI capabilities enhance Five9's routing, quality management, and analytics.
Posted November 19, 2025

Phone and email will sharply decline in value in favor of digital channels, Gartner finds. (Featured on DestinationCRM.com.)
Posted November 18, 2025

The UJET deal with Spiral adds foundational building blocks for conversational AI, predictive analytics, and business intelligence. (Featured on DestinationCRM.com.)
Posted November 18, 2025

Teneo 8 offers scalable AI agents for hybrid AI, governance, and real-time voice automation. (Featured on DestinationCRM.com.)
Posted November 18, 2025

Mitel CX 2.0 unites AI-powered automation, flexibility, and control to elevate every touchpoint while ensuring security and data sovereignty. (Featured on DestinationCRM.com.)
Posted November 18, 2025

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