Level AI acquisition expands Five9's AI capabilities.
Posted November 06, 2026
Dialpad and Ada are combining to build the agentic operating system for customer work.
Posted November 05, 2026
PartnerOne's 3CLogic acquisition expands its enterprise AI portfolio.
Posted November 04, 2026
8x8's Microsoft Certification simplifies global calling with 8x8 Voice for Microsoft Teams. (Featured on DestinationCRM.com.)
Posted November 04, 2026
RingCX brings live supervision, quality scoring, journey analytics, and staffing forecasts together so contact centers can manage AI and human agents together.
Posted October 29, 2026
New updates to the 8x8 Platform for CX help teams start every customer conversation with context.
Posted October 29, 2026
SAP Conversational Agent Management by Parloa is now available.
Posted October 26, 2026
Scaled Cognition's Voice is a TTS model built specifically for customer experience. (Featured on SpeechTechMag.com).
Posted October 21, 2026
Upstream Works' Totalix is a quick-to-deploy contact center platform. (Featured on DestinationCRM.com.)
Posted October 21, 2026
A contact page should route a customer to the right answer with the same care as a phone tree or service desk, yet many companies treat it as an afterthought.
Posted October 05, 2026
Workforce management has become the operational intelligence layer for managing hybrid human/AI workforces. (Featured on DestinationCRM.com.)
Posted October 02, 2026
GenAI chatbots, voicebots, and agentic AI expected to deliver the greatest value. (Featured on DestinationCRM.com.)
Posted September 30, 2026
Ooma AI Productivity Agent Bundle identifies opportunities, customer issues, and follow-up needs across calls.
Posted September 30, 2026
Agentic Harness now lets AI agents send messages, place calls, manage email, and even get their own eSIM phone plan on Bird's network.
Posted September 23, 2026
New MCP Server enables conversational AI platforms and AI agents to securely access PCI Pal payment capabilities.
Posted September 10, 2026
RingCentral's plugin for ChatGPT and MCP connectors for Claude make conversation data accessible and actionable in LLMs.
Posted September 10, 2026
The technology is not replacing workers but restructuring work. (Featured on DestinationCRM.com.)
Posted September 10, 2026
PolyAI's Wren analyzes every agent conversation, proactively thinks up improvements, and tests whether they work.
Posted September 09, 2026
Genesys touts huge AI growth opportunity ahead during Xperience 2026 Day 2. (Featured on DestinationCRM.com.)
Posted September 04, 2026
Omilia and Telarus are bringing self-learning agentic CX to clients across the U.S. and U.K.
Posted September 02, 2026
Bland's FedRAMP 20x Class A Certification gives federal agencies a new path to evaluate and adopt AI agents
Posted September 01, 2026
Quiq Voice Assist is agentic AI that acts during live calls.
Posted September 01, 2026
Integration brings Dialpad's conversational intelligence into Glean so customer conversations become usable across the business. (Featured on DestinationCRM.com.)
Posted August 27, 2026
Capacity adds automated quality assurance, multi-agent support, and knowledge orchestration to its voice AI agent offerings.
Posted August 25, 2026
Integration brings AI-powered noise cancellation, accent conversion, and multilingual voice capabilities to the 8x8 Platform for CX. (Featured on SpeechTechMag.com.)
Posted August 20, 2026
Conversational AI provider boost.ai has joined OpenAI Partner Network as a Select Partner. (Featured on SpeechTechMag.com.)
Posted August 18, 2026
The integration makes Regal's autonomous AI voice agents available to Five9 customers.
Posted August 15, 2026
PCI Pal partnership brings secure and compliant payment experiences to NiCE customers globally across any business communications channel.
Posted July 31, 2026
Verifying delegated authority (who sent this agent, what it is permitted to do, and where its mandate ends) is the next frontier of intelligent authentication.
Posted July 31, 2026
8x8's new platform capabilities include conversational intelligence, AI agent deployment, enterprise-wide expert routing, and a workforce management update.
Posted July 30, 2026
Integration embeds Broadvoice's contact center platform inside Dynamics 365, giving agents calls, outcomes, and customer records in one workspace.
Posted July 29, 2026
contactSPACE and Zoom bring outbound capabilities to Zoom Contact Center with contactSPACE 4zoom.
Posted July 28, 2026
New agreement enables NiCE to resell RingCentral's RingEX; companies also extend agreement to market and sell RingCentral Contact Center, powered by NiCE CXone.
Posted July 24, 2026
DevRev Voice AI for Computer shares organizational memory across agents.
Posted July 23, 2026
Observe.AI and AWS work together to accelerate adoption of AI Agents for CX.
Posted July 23, 2026
Expanded relationship between Genesys and AWS advances agentic orchestration, scales global availability, and strengthens go-to-market collaboration.
Posted July 23, 2026
transcosmos has added AI agent capabilities in converting its CX platform into trans-DX Plus for Support. (Featured on DestinationCRM.com.)
Posted July 21, 2026
8x8 Small Business is a self-serve, consumption-based communications offering for small and mid-sized businesses. (Featured on DestinationCRM.com.)
Posted July 20, 2026
New solutions from PWC US and OpenAI combine advanced AI with industry expertise to deliver personalized, efficient, and scalable customer experiences. (Featured on DestinationCRM.com.)
Posted July 17, 2026
Aqurio helps organizations in complex industries operate more efficiently and scale faster by combining Agentic AI with compliance-first vertical integrations.
Posted July 15, 2026
New no-code and pro-code capabilities enable users to build Fusion Agentic Applications backed by specialized agent teams, Fusion business objects, workflows, approvals, governance, and auditability.
Posted July 15, 2026
Through its Early Access Program, Eltropy gives fintech builders and credit unions and community banks a path from idea to deployed agent.
Posted July 08, 2026
Microsoft customers worldwide can now discover and deploy Tendfor Contact Centre and Reception Solution for Microsoft Teams through Microsoft Marketplace. (Featured on DestinationCRM.com.)
Posted July 07, 2026
Alvaria launches an integrated outbound compliance solution for Zoom Contact Center.
Posted July 02, 2026
Pinkfish acquisition expands Genesys Cloud AI with advanced agentic workflow automation and enterprise execution capabilities. (Featured on DestinationCRM.com.)
Posted June 30, 2026
AnywhereNow embeds its Dialogue Cloud Neo contact center platform further into the Microsoft ecosystem.
Posted June 26, 2026
Salesforce's Agentforce Help Agent is an autonomous service agent to resolve customer issues from start to finish.
Posted June 26, 2026
Verint CEO David Rhodes told conference attendees that Verint continues to gain steam under Thoma Bravo and unveiled agentic AI capabilities.
Posted June 24, 2026
8x8 AI Routing connects customers to the best expert across channels and the entire organization.
Posted June 24, 2026
Krisp's new capabilities cover 100% of calls for quality and compliance, and protect every live interaction against synthetic caller fraud, real-time social engineering, and agent identity fraud.
Posted June 24, 2026