Cross-Channel Support

NICE is bridging its CXone paltform with Cognizant's digital transformation services.
Posted January 30, 2023

The worldwide contact center-as-a-Service market is expected to expand from $4.7 billion today to $15.1 billion by 2028.
Posted January 24, 2023

Glia's call center solution for financial services has been enhanced with AI-driven automation and fintech integrations.
Posted January 24, 2023

Zappix teams up with Cozera to integrate self-service with secure identity authentication-as-a-service.
Posted January 18, 2023

Dialpad extends Ai Customer Intelligence to more apps, including Google, Bullhorn, ServiceNow, and HubSpot.
Posted January 18, 2023

Partnership combines Sitel's expertise in the digital CX services space with Sprinklr's Unified-CXM platform to deliver customer experiences across digital channels.
Posted January 11, 2023

Genesys and AWS plan to expand joint development and go-to-market strategies to help mutual clients accelerate digital transformations and cloud customer experience strategies.
Posted January 10, 2023

InteractiveTel rebrands as TotalCX to emphasize its focus on the customer experience in the automotive industry.
Posted January 04, 2023

Dialpad has committed $50 million to the continued research and development of artificial intelligence-related technologies. (Featured on SpeechTechMag.com.)
Posted December 28, 2022

SeaX combines Seasalt.ai's speech technologies with Twilio Flex contact center technologies. (Featured on SpeechTechMag.com.)
Posted December 27, 2022

Aisera's integration with Zendesk delivers self-service and assisted resolution capabilities for Zendesk Sunshine users. (Featured on DestinationCRM.com.)
Posted December 20, 2022

NICE Enlighten AutoSummary delivers agent interaction summaries using AI to automatically identify key tasks, contact reason, and actions.
Posted December 12, 2022

Polaris expects the contact center analytics market to grow at a CAGR of 19.4 percent through 2030. (Featured on SpeechTechMag.com.)
Posted December 06, 2022

Five9 elevates omnichannel customer engagement with innovations in digital self-service, AI design, and analytics.
Posted December 06, 2022

Amazon Connect receives an infusion of artificial intelligence for contact center forecasting, scheduling, capacity planning, agent evaluations, and more.
Posted November 29, 2022

The low-cost airline is cutting its contact center to cut costs, a move that many see as short-sighted while others see as inevitable.
Posted November 29, 2022

CallMiner rolled out integrations with Zoom Contact Center and Zoom Phone.
Posted November 09, 2022

Partnership leverages Verint Customer Engagement Platform and Zoom Contact Center.
Posted November 09, 2022

Caller ID Reputation launches additional enterprise solutions for organizational transparency for contact centers. (Featured on DestinationCRM.com.)
Posted November 08, 2022

ServiceNow unveils ServiceNow Employee Center for Zoom and Ticket Collaboration with Zoom Team Chat. (Featured on DestinationCRM.com.)
Posted November 08, 2022

Freshworks' latest release brings additional AI and automation across its Freshchat, Freshdesk, Freshsales, and Freshmarketer portfolio. (Featured on DestinationCRM.com.)
Posted November 02, 2022

Ooma's new call flow features in Ooma Office business phone service include Call Queue Agent Log In/Log Out.
Posted November 02, 2022

NovelVox's HubSpot CTI Connectors offer smart CTI controls and supervisor features for contact centers running on Avaya and Cisco platforms.
Posted November 02, 2022

Sytel has made its Softdial Cloud contact center-as-a-service offering available to companies in Europe, Asia, and the Pacific.
Posted November 02, 2022

Glia and Tethr partnership delivers enhanced analytics for digital and voice-based interactions. (Featured on SpeechTechMag.com.)
Posted November 01, 2022

Finastra is offering Glia's Digital Customer Service through its FusionFabric.cloud platform and Fusion Digital Banking solution. (Featured on DestinationCRM.com.)
Posted October 31, 2022

CX platform providers Boost.ai and CallMiner join to improve insights from live and virtual agent interactions. (Featured on DestinationCRM.com.)
Posted October 31, 2022

Conversica Chat, Conversica Answers, and Conversica Premium Skills add capabilities to Conversica's Revenue Digital Assistants. (Featured on DestinationCRM.com.)
Posted October 27, 2022

Salesforce Contact Center blends automation, intelligence, and real-time data.
Posted October 26, 2022

FlexIP Solutions has revamped the user interface for its unified communications-as-a-service platform.
Posted October 26, 2022

NICE's FluenCX is a complete suite of digital CX solutions harnessing data and AI to deliver intent-driven self-service.
Posted October 24, 2022

The LeapXpert Communications Platform now covers both messaging and voice communications.
Posted October 19, 2022

Pega Infinity 8.8 includes enhancements to Pega Platform, Pega Customer Decision Hub, and Pega Customer Service. (Featured on DestinationCRM.com.)
Posted October 19, 2022

Sprinklr's CXM demonstrates compliance with government security and infrastructure standards. (Featured on DestinationCRM.com.)
Posted October 18, 2022

Dialpad brings AI contact center advancements with no-code digital channels and AI virtual agents to Australia and New Zealand.
Posted October 17, 2022

3CLogic releases a voice and SMS solution for SAP Service Cloud. (Featured on DestinationCRM.com.)
Posted October 13, 2022

Agora's new Chat SDK lets developers integrate real-time in-app chat capabilities into applications.
Posted October 12, 2022

Infobip's omnichannel communications platform is now available on the ServiceNow Store
Posted October 12, 2022

CallMiner for Salesforce delivers customer and prospect insights from CallMiner directly in Salesforce.
Posted October 12, 2022

At its Invoca Summit today, Invoca unveiled contact center and marketing innovations to optimize spending by both business functions. (Featured on DestinationCRM.com.)
Posted October 04, 2022

AireSpring has become a reseller partner for 8x8's eXperience Communications as a Service (xCaaS).
Posted September 30, 2022

Genesys Cloud AI Experience simplifies how organizations deliver and improve customer journeys with personalization, automation, and prediction.
Posted September 28, 2022

Voice and cloud contact center solutions provider 3CLogic is extending ServiceNow native AI-tool and designer to deliver voice self-service workflows and experiences.
Posted September 28, 2022

Faye has joined forces with Ultimate to deliver intelligent customer service experiences.
Posted September 28, 2022

Five9's integration with Salesforce Service Cloud Voice lets service teams leverage telephony innovations from Five9.
Posted September 21, 2022

Salesforce Genie is a new data platform powering Salesforce's real-time CRM. (Featured on DestinationCRM.com.)
Posted September 20, 2022

Playvox AutoQA applies artificial intelligence to contact center quality assurance efforts.
Posted September 19, 2022

Zendesk Intelligent Triage and Smart Assist offer AI-powered customer sentiment and intent functionality. (Featured on DestinationCRM.com.)
Posted September 14, 2022

Salesforce updates to Service Cloud in Customer 360 bring automation and intelligence to contact centers.
Posted September 14, 2022

Simplifai and Upstream Works have partnered to bring advanced artificial intelligence and automation to Upstream Works' contact center clients. (Featured on DestinationCRM.com.)
Posted September 13, 2022