Vonage and Flowcode are launching a customer communications tool that integrates live chat and QR code technology.
Posted September 29, 2023
Odigo's new connector brings together its CCaaS platform and RingCentral's MVP UCaaS platform.
Posted September 28, 2023
IntelePeer's SmartOffice allows local offices to automate customer interaction resolution.
Posted September 28, 2023
Partner engagements are increasing as companies aggressively adopt AI, analytics, cloud migration, according to ISG's Provider Lens report.
Posted September 27, 2023
Avoxi deepens the software capabilities that orchestrate the voice channel.
Posted September 26, 2023
NICE's CXone Summer 2023 Release includes Microsoft Azure support, Integration Hub, and Supervisor capabilities powered by Enlighten AI to streamline workflows across digital and voice interactions.
Posted September 20, 2023
Theta Lake launches Smart Capture for RingCentral Contact Center.
Posted September 20, 2023
New technologies are transforming the way that call centers operate, but they need to be balanced carefully with high-value, human-to-human customer interactions.
Posted September 19, 2023
Artificial intelligence supported by the Oracle Cloud Infrastructure helps users of Fusion Cloud Service be more productive.
Posted September 19, 2023
Vonage's Conversations for Salesforce adds two-way messaging to Salesforce.
Posted September 14, 2023
Bandwidth's partnerships with Google and Cognigy lead to AIBridge, integrating AI with contact centers using Maestro.
Posted September 06, 2023
CX Cloud from Genesys and Salesforce combines capabilities and data from Salesforce Service Cloud and Genesys Cloud CX.
Posted September 06, 2023
Our 22nd annual awards recognize the vendors and innovators in customer service, sales, and marketing that shone the brightest in the past year. (Featured on DestinationCRM.com.)
Posted September 01, 2023
Verint's cloud contact center suite will be available in the Microsoft Azure Marketplace.
Posted September 01, 2023
Content Guru's storm contact center platform achieves FedRAMP's highest security certification.
Posted August 30, 2023
8x8 has launched voice conversational artificial intelligence in 8x8 Intelligent Customer Assistant, expanding its self-service capabilities.
Posted August 30, 2023
Mutare combines with Genesys Cloud CX to help contact centers rid their voice channel of wasteful unwanted calls.
Posted August 15, 2023
Upland Panviva and Genesys Cloud CX together will deliver omnichannel knowledge for highly regulated industries.
Posted August 09, 2023
RingCentral's RingCX and RingSense for Phone combine omnichannel contact center with conversation intelligence capabilities.
Posted August 08, 2023
Talkdesk's CX Cloud solution is on its way toward FedRAMP authorization for use by government agencies.
Posted August 08, 2023
Five9's acquisition of Aceyus will help streamline the migration of customers from on-premises to cloud and leverage contextual data for personalized experiences.
Posted August 08, 2023
Freshworks' Customer Service Suite combines Freshchat, Freshdesk, and the Freddy generative AI engine.
Posted August 03, 2023
Gryphon.ai's Gryph compliance and collections solution is now available with NICE's CXone platform
Posted August 02, 2023
Integration brings together UJET's and Google Cloud's Contact Center AI (CCAI) Platform with ServiceNow's enterprise service management platform.
Posted August 02, 2023
MarketsandMarkets for the first time has outlined 10 key benefits of the burgeoning contact center software market.
Posted July 31, 2023
AudioCodes' Voca CIC enables any Microsoft Teams user to act as an agent through a one-screen, AI-first contact center.
Posted July 31, 2023
NICE's ElevateAI 1K Every Day initiative grants companies 1,000 interactions per day with ElevateAI's free AI-powered transcription services and CX AI models. (Featured on DestinationCRM.com.)
Posted July 25, 2023
Partnership integrates Luminoso's Daylight artificial intelligence-driven text analytics solution with Minerva CQ's real-time agent assist platform. (Featured on DestinationCRM.com.)
Posted July 20, 2023
New features in Quantum Metric's Atlas hasten insight discovery, increase visibility, and incorporate offline data to empower users based on role and use case. (Featured on DestinationCRM.com.)
Posted July 20, 2023
G12 adds another way for customers to reach companies with texting for Microsoft Teams.
Posted July 19, 2023
Content Guru has enhanced storm LINK with geo-location sharing, rear camera support, and greater personalization.
Posted July 13, 2023
SignalWire AI Agent is a no-code artificial intelligence agent for CPaaS.
Posted July 06, 2023
Tata acquires Kaleyra, fueling its expansion into the customer interactions platform market.
Posted July 06, 2023
FedRAMP authorization enables government agencies to use Genesys Cloud CX.
Posted July 06, 2023
eGain's Innovation in 30 Days lets companies try out generative AI for a month with no strings attached.
Posted June 27, 2023
NICE's CXone cloud contact center platform is found to be in alignment with the European Union's security, data protection, and compliance requirements.
Posted June 27, 2023
Astound Broadband and Intermedia Cloud Communications have partnered to launch Cloud Contact Center, an omnichannel, AI-powered contact center platform.
Posted June 22, 2023
Genesys reaffirmed its technology commitments to the cloud, artificial intelligence, data, workforce management, employee experience, and more on day two of its xPerience user conference.
Posted June 21, 2023
UJET's new contact center mobile app lets agents handle customer service requests on the go.
Posted June 21, 2023
Alvaria is adding outbound capabilities, including compliance management and convenient time to call, to Avaya's platform.
Posted June 20, 2023
Alorica IQ helps companies meet demand for digitally led customer interactions.
Posted June 20, 2023
Cyara's acquisition of CentraCX brings insights from customer feedback to its CX transformation solutions.
Posted June 20, 2023
Verint opened its Engage user conference with the launch of Engagement Data Insights, Enterprise Experience Management, Open Contact Center as a Service (Open CCaaS), and new DaVinci AI capabilities. (Featured on DestinationCRM.com.)
Posted June 13, 2023
Servion and Hammer are teaming up to accelerate the adoption of contact center automation testing
Posted June 08, 2023
During his morning keynote and an exclusive interview with CRM magazine, NICE's president of the CX Division, Barry Cooper, reinforced his company's commitment to artificial intelligence. (Featured on DestinationCRM.com.)
Posted June 07, 2023
Additions include Qualtrics Real-Time Agent Assist (RTAA), Automated Call Summaries (ACS), and Frontline Team Assist for contact center operations. (Featured on DestinationCRM.com.)
Posted May 25, 2023
Native integration combines UJET's CCaaS routing logic with the modern communication features of Microsoft Teams UCaaS.
Posted May 23, 2023
Lifesize is undertaking a reorganization following its Chapter 11 filing.
Posted May 18, 2023
Revamped solution enhances Microsoft Teams with advanced telephony, mobile experience, SMS, fax, integrations, and faster performance.
Posted May 09, 2023
Leading service organizations are building new pathways to better service quality, scalability, and cost in post-pandemic contact centers, Deloitte finds.
Posted May 09, 2023