Cross-Channel Support

Uniphore brings its auMina and akeira automation technology to Sitel's customers.
Posted May 27, 2020

CX Infinity for Cisco UCCX is a contact center application for digital customer engagements.
Posted May 27, 2020

Integrations provide increased collaboration, voice connectivity, and embedded agent controls.
Posted May 26, 2020

As the pandemic shuttered offices, Verint solutions were able to help companies move to remote work with disruption, its CEO maintains. (Featured on DestinationCRM.com.)
Posted May 20, 2020

Observe.ai's integration with Genesys Cloud enables businesses to analyze calls with sentiment analysis for compliance and quality monitoring, agent performance, and remote agent coaching in a single platform. (Featured on SpeechTechMag.com.)
Posted May 20, 2020

Genesys is the first to integrate with both Zoom Phone and Zoom Meetings. (Featured on DestinationCRM.com.)
Posted May 19, 2020

Verint brings interaction recording and compliance assurance to Microsoft Teams. (Featured on DestinationCRM.com.)
Posted May 19, 2020

This new integration empowers sales and support agents to reply directly to messages from Facebook users within the CallTrackingMetrics app. (Featured on DestinationCRM.com.)
Posted May 15, 2020

The Cogito Dialog AI coaching is designed to support agents through higher call volumes.
Posted May 14, 2020

Maximus is partnering with Genesys to offer the Maximus Genesys Engagement Platform for government agencies. (Featured on DestinationCRM.com.)
Posted May 14, 2020

Reply will extend Kustomer's IQ Intelligence Platform with artificial intelligence, chatbot, and deflection capabilities. (Featured on DestinationCRM.com.)
Posted May 14, 2020

Five9 Digital Engagement includes more than 45 features for digital customer interactions.
Posted May 13, 2020

Virgin Media Business can now offer 8x8's cloud communications platform to business customers across the United Kingdom.
Posted May 13, 2020

NovelVox's CX Infinity is a messaging and multichannel customer engagement platform. (Featured on DestinationCRM.com.)
Posted May 12, 2020

Five9's new packaged applications are built on the Whendu platform and cover workflow automation. (Featured on DestinationCRM.com.)
Posted May 07, 2020

RingCentral's newest app lets users switch between devices and modes of communication, including team messaging, calling, and video meetings.
Posted May 06, 2020

AT&T AT&T Cloud Contact Center features technology from Five9 and AT&T's voice and collaboration tools. (Featured on DestinationCRM.com.)
Posted May 05, 2020

Agent-Expert Consultation allows contact center agents to bring subject matter experts into customer conversations via Zoom. (Featured on DestinationCRM.com.)
Posted May 05, 2020

New messaging tools allow businesses to communicate with customers and colleagues via texting. (Featured on DestinationCRM.com.)
Posted May 05, 2020

Pega Customer Service Unified Messaging Edition centralizes messaging channels. (Featured on DestinationCRM.com.)
Posted May 05, 2020

CallTower's Webex Teams integration enables a complete Cisco UCaaS and collaboration experience
Posted April 30, 2020

The integration extends Freshworks' omnichannel experience to allow teams and customers to collaborate and communicate via the popular messaging platform. (Featured on DestinationCRM.com.)
Posted April 29, 2020

ScreenMeet Live lets agents escalate text chat sessions with customers on desktop and mobile to voice, video chat, and screen share directly from within their CRM systems.
Posted April 29, 2020

Servion is now uniquely positioned to sell, install, and manage Cisco CX Cloud and On-Prem solutions in Canada.
Posted April 28, 2020

AudioCodes solution enables the rapid purchase and integration of phone numbers with virtual agents developed on Google Dialogflow.
Posted April 27, 2020

8x8's partnership with Comstar will help organization move to cloud communications.
Posted April 24, 2020

CallVU is allowing contact centers to cobrowse, content share and video chat at no charge during the COVID-19 outbreak.
Posted April 23, 2020

TCN's List Management Service (LMS) offers a streamlined approach to data management and compliance. (Featured on DestinationCRM.)
Posted April 22, 2020

Here's are a few things to avoid when creating AI-powered bots for customer experience.
Posted April 20, 2020

NICE inContact's CXone@home now helps companies ensure agent productivity while working from home.
Posted April 17, 2020

Speakeasy AI voice-enables Inbenta chatbots with integration for deployment within voice channels like IVR. (Featured on SpeechTechMag.com.)
Posted April 16, 2020

TELUS' Work Anywhere enables the deployment of at-home customer service teams and solutions.
Posted April 16, 2020

KustomerIQ leverages advanced artificial intelligence to help agents analyze and take action on customer requests.
Posted April 15, 2020

LogMeIn's GoToConnect Support Center brings cloud-based contact center technology to service and support organizations and can be deployed in one day.
Posted April 15, 2020

Noble is helping companies move to work-from-home teams in only two days to maintain business continuity during the COVID-19 crisis
Posted April 15, 2020

8x8's Video MeetingsPro is powered by Jitsi and runs on the Oracle Cloud infrastructure.
Posted April 15, 2020

BirdEye Interactions is being offered free to distressed businesses for texting with customers.
Posted April 07, 2020

Studio 6.5 helps companies rapidly scale omnichannel self-service solutions.
Posted April 07, 2020

Pegasystems' new fixed-price offerings help businesses deploy customer microjourneys, email bots, or workforce intelligence in just weeks.
Posted April 07, 2020

CT Cloud Contact Center is available for quick deployment in response to COVID-19.
Posted April 07, 2020

Rapid Response gives organizations free cloud contact center solution deployed in 48 hours with no premiums for volume spikes and comprehensive training and support.
Posted April 03, 2020

Dialpad is making cloud-based telephony, video conferencing, and call center tools available for free to keep people connected and productive during the COVID-19 outbreak.
Posted April 03, 2020

NICE inContact and Zoom are joining forces to deliver more personalized customer experiences while supporting remote workers.
Posted April 03, 2020

RingCentral Video is a complete video phone and messaging solution.
Posted April 03, 2020

AVANT Communications will offer Avaya's new collaboration solution through its network of trusted advisors.
Posted April 02, 2020

Avaya Cloud Office is now generally available to meet the need to work from anywhere on any device.
Posted April 01, 2020

Zendesk officials highlighted the addition of messaging capabilities in many of its recent product releases. (Featured on DestinationCRM.com.)
Posted March 25, 2020

In the wake of the COVID-19 outbreak, [24]7.ai announces free automated FAQ solution and chat solution to deflect calls from contact centers.
Posted March 25, 2020

Servion is certified to sell, deploy, and support Cisco Unified Contact Center Solutions targeted at large enterprises.
Posted March 23, 2020

Bright Pattern is offering special virtual contact center capability for companies impacted by coronavirus.
Posted March 20, 2020