Cross-Channel Support

BirdEye Interactions is being offered free to distressed businesses for texting with customers.
Posted April 07, 2020

Studio 6.5 helps companies rapidly scale omnichannel self-service solutions.
Posted April 07, 2020

Pegasystems' new fixed-price offerings help businesses deploy customer microjourneys, email bots, or workforce intelligence in just weeks.
Posted April 07, 2020

CT Cloud Contact Center is available for quick deployment in response to COVID-19.
Posted April 07, 2020

Rapid Response gives organizations free cloud contact center solution deployed in 48 hours with no premiums for volume spikes and comprehensive training and support.
Posted April 03, 2020

Dialpad is making cloud-based telephony, video conferencing, and call center tools available for free to keep people connected and productive during the COVID-19 outbreak.
Posted April 03, 2020

NICE inContact and Zoom are joining forces to deliver more personalized customer experiences while supporting remote workers.
Posted April 03, 2020

RingCentral Video is a complete video phone and messaging solution.
Posted April 03, 2020

AVANT Communications will offer Avaya's new collaboration solution through its network of trusted advisors.
Posted April 02, 2020

Avaya Cloud Office is now generally available to meet the need to work from anywhere on any device.
Posted April 01, 2020

Zendesk officials highlighted the addition of messaging capabilities in many of its recent product releases. (Featured on DestinationCRM.com.)
Posted March 25, 2020

In the wake of the COVID-19 outbreak, [24]7.ai announces free automated FAQ solution and chat solution to deflect calls from contact centers.
Posted March 25, 2020

Servion is certified to sell, deploy, and support Cisco Unified Contact Center Solutions targeted at large enterprises.
Posted March 23, 2020

Bright Pattern is offering special virtual contact center capability for companies impacted by coronavirus.
Posted March 20, 2020

8x8 Rapid Expansion enables remote employees to stay responsive to customers and partners during challenging times.
Posted March 17, 2020

With CXone@home, contact centers can activate work-at-home agents in 48 hours, at unlimited scale and no charge.
Posted March 16, 2020

Avaya Agent for Desktop can transition contact centers to a flexible, work-from-home model.
Posted March 11, 2020

Inbox.ai combines artificial intelligence with most popular messaging channels.
Posted March 10, 2020

Zendesk's new product suites democratize service and sales software and provide additional insights to sales and support personnel. (Featured on DestinationCRM.com.)
Posted March 04, 2020

Companies can now access Genesys' cloud customer experience platform through Amazon Web Services
Posted February 27, 2020

Ada's automation and artificial intelligence will be incorporated into Zendesk's Sunshine Conversations platform.
Posted February 27, 2020

Verint and Adobe unify data from their respective Experience platforms to help predict customer interaction outcomes. (Featured on DestinationCRM.com.)
Posted February 25, 2020

IgniteTEK's speech analytics solution has been optimized for ready integration with solutions available in AWS Marketplace. (Featured on DestinationCRM.com.)
Posted February 21, 2020

The two companies are pairing to accelerate contact center digital transformations.
Posted February 19, 2020

Collaboration between Spitch and Creative Virtual is bringing a multilingual, omnichannel voicebot offering. (Featured on SpeechTechMag.com.)
Posted February 18, 2020

The use of artificial intelligence in contact centers is expected to generate nearly $3 billion by 2024, new research suggests.
Posted February 14, 2020

Evolve IP's Voice2Teams integrates Microsoft's collaboration platform with Cisco's communications platform.
Posted February 14, 2020

Contact Center specialist CCT expands offerings with speech and authentication suite from LumenVox.
Posted February 12, 2020

Avaya and Afiniti pairing yields Avaya AI Routing with Afiniti AiRo
Posted February 05, 2020

OnviSource Intellecta offers AI-driven multichannel analytics. (Featured on SpeechTechMag.com.)
Posted February 04, 2020

Messaging and customer service bots are expected to be high priority for contact centers through 2022.
Posted January 31, 2020

Koncept Analytics expects the global outsourced customer experience market to reach $81.5 billion in 2023, growing at a compound annual rate of 3.51 percent.
Posted January 31, 2020

Akeira 2.0 is easier to set up, optimize, train, and manage.
Posted January 29, 2020

8x8 Contact Center adds payment processing and quality management.
Posted January 29, 2020

NICE incorporates sentiment data on top of predictive behavioral routing as part of CXone and Nexidia suite upgrades.
Posted January 29, 2020

Acquisition will advance ServiceNow's native AI capabilities to help work flow more smoothly across the enterprise, in all major languages.
Posted January 29, 2020

Partnership helps engage customers in real time by unifying inbound call analytics data, conversational insights, and rich customer profiles. (Featured on DestinationCRM.com.)
Posted January 28, 2020

Altura partners with RingCentral to bring cloud communications and contact center solutions to its U.S. customers.
Posted January 28, 2020

New connectors let Teneo users bring conversational AI to more channels.
Posted January 16, 2020

Genesys has rolled out Genesys Cloud, its public cloud contact center platform.
Posted January 15, 2020

GoTo's new integrations help customers drive greater productivity and efficiency in their communication and collaboration workflows. (Featured on DestinationCRM.com.)
Posted January 14, 2020

Virtual Agent is the first of Talkdesk's aggressive 20-in-20 release program to introduce more than 20 products in 2020.
Posted January 13, 2020

IPI is adding Aculab's VoiSentry biometrics engine into its contact center product suite. (Featured on SpeechTechMag.com.)
Posted January 13, 2020

Smarsh adds secure archiving, search, and play back of voice content from virtually any recording system. (Featured on SpeechTechMag.com.)
Posted January 08, 2020

Cloud contact center and CRM providers join forces to power faster and more personalized customer experiences.
Posted January 06, 2020

VoiceFoundry's customer journey design expertise and Cyara's testing and assurance capabilities will help clients achieve smooth migration and CX design when migrating to Amazon Connect.
Posted December 20, 2019

LogMeIn has expanded Bold 360's messaging capabilities to WhatsApp, WeChat, Facebook Messenger, and SMS.
Posted December 11, 2019

Powered by OnviSource's proprietary artificial intelligence and RPA, Liaa 2.0 delivers conversational self-service through chat and voice.
Posted December 11, 2019

Its acquisition of Teckst expands LiveVox's omnichannel engagement capabilities.
Posted December 11, 2019

USAN has incorporated digital communication channels into Contact Suite, a set of pre-packaged applications for Amazon Connect.
Posted December 05, 2019