Cross-Channel Support

Treasure Data Customer Data Platform's integration with Genesys Customer Experience Platform empowers agents with real-time customer insights. (Featured on DestinationCRM.com.)
Posted December 02, 2021

8x8 accelerates innovation for its XCaaS platform with the Fuze acquisition for $250 million. (Featured on DestinationCRM.com.)
Posted December 01, 2021

Atento's Flexible CX is a scalable customer service solution created for startups.
Posted December 01, 2021

The steps you take in the first 30 days of a chatbot deployment are crucial toward success going forward.
Posted November 30, 2021

NLX's Voice Insights for Amazon Connect provides AI-based analysis of calls through AWS's contact center systems.
Posted November 23, 2021

First Orion and NICE CXone are teaming up to offer branded calling solutions and call authentication. (Featured on DestinationCRM.com.)
Posted November 23, 2021

NICE's AI-powered CXone is now integrated Google Cloud's CCAI applications to make human agents, voice bots, and chatbots more effective.
Posted November 18, 2021

Ada has enhanced its customer service technology with support for additional languages, deployment options, and A/B testing. (Featured on SpeechTechMag.com)
Posted November 18, 2021

EasyLine's new mobile app facilitates customer calls and texts on one platform, with added marketing features.
Posted November 17, 2021

Ytel UCaaS delivers a unified experience across UCaaS, CCaaS, and CPaaS.
Posted November 17, 2021

Genesys brings the Genesys Multicloud CX solution to Google Cloud and deepens its integration with Google Cloud Contact Center AI, BigQuery, and Kubernetes Engine.
Posted November 15, 2021

Kustomer's new features enable businesses to communicate proactively and deliver more personalized customer experiences across additional channels.
Posted November 10, 2021

With its Patch acquisition, CleverTap is expanding its in-app calling capabilities.
Posted November 10, 2021

Embedded in the Genesys Cloud CX platform, eGain Knowledge Hub for Genesys delivers proactive knowledge and AI conversational guidance to contact center agents.
Posted November 04, 2021

Through this integration, Microsoft Teams users gain customer support with multi-camera livestreaming video capabilities.
Posted November 03, 2021

Zendesk is acquiring Momentive and its SurveyMonkey platform in a stock transaction worth about $4 billion. (Featured on DestinationCRM.com.)
Posted October 29, 2021

NICE CXone's Fal 2021 release accelerates CX digital transformation with new integrated intelligent self-service and Enlighten AI-powered agent engagement solutions.
Posted October 28, 2021

OnviSource has integrated Voicegain's deep learning-based speech-to-text platform into its Intellecta multichannel analytics solution.
Posted October 27, 2021

Engageware and Glia are helping financial institutions provide customer support through digital channels.
Posted October 27, 2021

LivePerson's acquisitions of VoiceBase and Tenfold will yield a unified, integrated voice and conversational AI system.
Posted October 27, 2021

Khoros' integration with Amazon Connect allows contact centers to unify and orchestrate customer engagement from digital voice to chat, SMS, social, and self-service through a single pane of glass.
Posted October 27, 2021

Glia brings its digital customer service solution to Q2's bank and credit union customers.
Posted October 25, 2021

ServiceNow Messaging Service lets companies communicate with customers and employees using SMS and WhatsApp.
Posted October 20, 2021

Vonage adds conversational commerce with its acquisition of Jumper.ai. (Featured on DestinationCRM.com.)
Posted October 19, 2021

Cisco has added Webex Calling features and Webex Customer Experience and Communications Platform as a Service (CPaaS) enhancements .
Posted October 19, 2021

With its acquisition of Koopid, Dialpad can offer comprehensive and intelligent omnichannel support through Dialpad Contact Center.
Posted October 19, 2021

LiveVox's SmartStart portal provides contact centers immediate platform readiness and access to LiveVox applications and processes.
Posted October 15, 2021

RingCentral pPlatform innovations help organizations embrace hybrid work environments.
Posted October 15, 2021

8x8's Global Reach and XCaaS cloud infrastructure provides Canadian organizations with connectivity and reliability for customer communications.
Posted October 14, 2021

NICE CXi aligns critical components of the NICE CXone cloud contact center suite. (Featured on DestinationCRM.com.)
Posted October 07, 2021

Genesys has agreed to acquire Pointillist and Exceed.ai to enhance its offerings and transform customer and employee experiences across marketing, sales, and service. (Featured on DestinationCRM.com.)
Posted October 07, 2021

Plivo's Contacto CCaaS solution is geared toward omnichannel, mobile-first customer interactions. (Featured on DestinationCRM.com.)
Posted October 06, 2021

CareAR will leverage Verizon's 5G networks to transform service delivery.
Posted October 04, 2021

The next generation of Sprinklr's Modern Care omnichannel customer service solution features conversational AI, chatbots, video calling, and a customer community portal.
Posted October 04, 2021

Five9's shareholders fail to approve the $14.7 billion sale to Zoom announced in July. (Featured on DestinationCRM.com.)
Posted October 01, 2021

SmartAssist can respond to conversations across voice or digital channels.
Posted September 28, 2021

8x8 Frontdesk blends unified communications and contact center capabilities on one platform using 8x8's XCaaS.
Posted September 28, 2021

Talkdesk Phone unifies collaboration and contact center applications on one platform.
Posted September 28, 2021

Amazon Connect Wisdom, Connect Voice ID, and automated outbound communications for calls, texts, and emails are available to contact centers in the latest Amazon Connect updates.
Posted September 27, 2021

Syniverse has brought WhatsApp messaging capabilities to its Syniverse CPaaS Concierge platform. (Featured on DestinationCRM.com.)
Posted September 23, 2021

Dialpad users can now launch communications apps directly within Salesforce Sales Cloud and Salesforce Service Cloud. (Featured on DestinationCRM.com.)
Posted September 23, 2021

MarketsandMarkets expects the customer communications management market to nearly double in the next five years. (Featured on DestinationCRM.com.)
Posted September 22, 2021

SMG expands its contact center and conversation analytics capabilities with a CallMiner partnership. (Featured on SpeechTechMag.com.)
Posted September 21, 2021

Front's Customer Communication Hub updates bring actionable customer context into the inbox. (Featured on DestinationCRM.com.)
Posted September 16, 2021

Bell Canada will provide cloud contact center services to Canadian businesses with NICE CXone on Canada's largest voice and data network. (Featured on DestinationCRM.com.)
Posted September 15, 2021

The eDesk-Aircall partnership centralizes email, chat, social, and phone communications for ecommerce retailers
Posted September 15, 2021

Transparency Market Research eyes nearly 20 percent CAGR for contact center solutions through 2030.
Posted September 13, 2021

AI and immersive technologies can improve both shopping and customer service processes.
Posted September 10, 2021

Zappix's visual IVR and other self-service platforms have been integrated with C-Zentrix's CZ Video Chat and CZ Chat.
Posted September 10, 2021

Incident management, swarming in Slack, omnichannel routing in Flow, and extended contact center capabilities round out the new offerings. (Featured on DestinationCRM.com.)
Posted September 09, 2021