Cross-Channel Support

Five9's integration with Salesforce Service Cloud Voice lets service teams leverage telephony innovations from Five9.
Posted September 21, 2022

Salesforce Genie is a new data platform powering Salesforce's real-time CRM. (Featured on DestinationCRM.com.)
Posted September 20, 2022

Playvox AutoQA applies artificial intelligence to contact center quality assurance efforts.
Posted September 19, 2022

Zendesk Intelligent Triage and Smart Assist offer AI-powered customer sentiment and intent functionality. (Featured on DestinationCRM.com.)
Posted September 14, 2022

Salesforce updates to Service Cloud in Customer 360 bring automation and intelligence to contact centers.
Posted September 14, 2022

Simplifai and Upstream Works have partnered to bring advanced artificial intelligence and automation to Upstream Works' contact center clients. (Featured on DestinationCRM.com.)
Posted September 13, 2022

AWS ISV Accelerate Program is a co-sell program for AWS partners like Vonage.
Posted September 13, 2022

Enghouse's acquisition of VoicePort provides customer self-service solutions for media companies.
Posted September 07, 2022

HubSpot adds customer journey analytics, flexible payments, and connected data features to its platform. (Featuired on DestinationCRM.com.)
Posted September 07, 2022

CRM magazine reveals its top five picks in 11 categories across customer service, marketing, and sales. (Featured on DestinationCRM.com.)
Posted September 07, 2022

eGain users can now plug the Watson Assistant into the eGain platform without coding.
Posted September 07, 2022

Bright Pattern Mobile allows remote and mobile employees, subject matter experts, and contact center agents to directly connect with customers on voice or digital channels. (Featured on DestinationCRM.com.)
Posted September 06, 2022

SuccessKPI earns expanded security compliance to protect data and privacy requirements for contact centers worldwide.
Posted August 31, 2022

LivePerson strengthens CRM integration capabilities with Webex Calling support.
Posted August 30, 2022

Khoros has joined the AWS ISV Accelerate Program and AWS Marketplace. (Featured on DestinationCRM.com.)
Posted August 30, 2022

To meet today's customer expectations, businesses must adapt voice of customer (VoC) methodologies, embracing technology and improving the customer experience.
Posted August 30, 2022

Yosh.AI can now offer and deploy UJET and Google Cloud contact center solutions.
Posted August 25, 2022

Customers want to connect with companies the same way they message with friends and family, pushing organizations to integrate private and social messaging into their customer service channel mix.
Posted August 22, 2022

NICE has earned top-tier Microsoft Azure co-sell status with NICE CXone now available natively on Microsoft's Azure cloud platform.
Posted August 17, 2022

Verint's latest Zoom integration supports gathering insights for all engagement channels.
Posted August 09, 2022

Cresta adds Insights and Chatbot products and updates to Director and Agent Assist in the latest release of its Real-Time Intelligence Platform. (Featured on DestinationCRM.com.)
Posted August 02, 2022

MarketsandMarkets has upped its projections for the worldwide contact center software market, which is expected to hit $35.2 billion this year.
Posted July 28, 2022

Observe.AI has achieved SOC 2 Type II and PCI DSS Level 1 certifications for protecting customer data in contact centers. (Featured on DestinationCRM.com.)
Posted July 26, 2022

Alida's Summer 2022 product release bolsters capabilities in customer, employee, product, and brand experiences. (Featured on DestinationCRM.com.)
Posted July 26, 2022

Verified Market Research expects the contact center artificial intelligence market to grow at a CAGR of 26.6 percent over the next eight years.
Posted July 25, 2022

LivePerson Contact Center Conversation Mining turns omnichannel conversational analytics into intelligent action.
Posted July 25, 2022

Freshworks expands its unified customer record architecture with the addition of Freshchat, helping service, marketing, and sales teams engage customers across multiple messaging channels. (Featured on DestinationCRM.com.)
Posted July 22, 2022

Microsoft's Digital Contact Center Platform combines technologies from its Dynamics CRM 365, Teams, Power Virtual Agents, Azure, and Nuance Communications lines.
Posted July 19, 2022

The Unbabel integration with Zendesk will enable customer service agents to instantly translate any conversation across messaging channels. (Featured on DestinationCRM.com.)
Posted July 19, 2022

The 8x8 Connect Automation Builder is a no-code multichannel communications management solution. (Featured on DestinationCRM.com.)
Posted July 15, 2022

Multilingual translation company Language I/O expands its service among CRMs with ServiceNow integration.
Posted July 12, 2022

NICE CXone innovations in the latest release include enhanced customer journey orchestration. (Featured on DestinationCRM.com.)
Posted July 07, 2022

Glia's ChannelLess SMS and Outbound Calling makes texts and phone calls part of the seamless digital experience. (Featured on DestinationCRM.com.)
Posted June 30, 2022

Partnership brings Textel's business texting platform to NICE's international CXone customers.
Posted June 24, 2022

8x8 XT Edition is a global communications solution for companies adopting Microsoft Teams.
Posted June 23, 2022

NICE RPA 7.7 innovations include web callouts, dashboards, and a connectivity watchdog.
Posted June 22, 2022

Intercom has launched two-way text messaging and bot-building capabilities.
Posted June 22, 2022

Cogito's Real-Time Coaching and Guidance solution gets a major upgrade and greater flexibility.
Posted June 22, 2022

Sprinklr Modern Care Lite is a unified AI-powered customer support solution.
Posted June 21, 2022

Deloitte Digital'sTrueServe is a suite of contact center solutions.
Posted June 21, 2022

Uniphore's U-Assist In-Call and U-Assist Aftercall are now available as premium applications on Genesys' AppFoundry.
Posted June 21, 2022

Airkit introduces a conversational visual builder and agent automation tools in the latest version of its DXP software.
Posted June 21, 2022

AWS has launched Amazon Connect Cases, Amazon Connect outbound campaigns, and Amazon Lex Automated Chatbot Designer as part of its Amazon Connect contact center suite.
Posted June 20, 2022

Verint execs introduced Verint's One Workforce and Total Quality approaches at its Engage 2022 Conference. (Featured on DestinationCRM.com.)
Posted June 14, 2022

Genesys highlights expanded capabilities and customer successes with a multitude of digital solutions that keep humans in mind, executives said at the company's user conference.
Posted June 09, 2022

Talkdesk Retail Experience Cloud is a customer service platform purpose built to unify the retail customer journey.
Posted June 07, 2022

Genesys is now combining Zoom Phone and Genesys Cloud CX solution.
Posted June 06, 2022

Upstream Works' latest updates provide contact center agents with AI-powered guidance and automation.
Posted June 02, 2022

LiveVox Contact Center for Salesforce allows agents to handle and make customer calls directly from their Salesforce workspace.
Posted June 02, 2022

Call Center Studio's LumenVox CPA integration will add voice activity detection to its contact center systems.
Posted June 02, 2022