Cross-Channel Support

LivePerson's AWS integration will help companies unify voice and digital customer experiences.
Posted August 26, 2025

Sendbird Voice AI provides seamless integration with SMS, email, and chat for customer service. (Featured on SpeechTechMag.com.)
Posted August 26, 2025

Verint will merge with Calabrio to create an AI-driven customer experience powerhouse. (Featured on DestinationCRM.com.)
Posted August 25, 2025

CallMiner OmniAgents are virtual agents that help companies engage customers across voice and digital channels. (Featured on DestinationCRM.com.)
Posted August 20, 2025

Dialpad's latest platform updates include new integrations, reporting, analytics, and insights.
Posted August 19, 2025

8x8 has added AI-driven engagement, payments, and personalization to its flagship platform. (Featured on .)
Posted August 19, 2025

New integration bridges 8x8 Platform for CX with core banking systems from MNET
Posted August 15, 2025

Five9 integrates its cloud contact center technology with Epic's EHRs through Five9 Fusion for Epic.
Posted August 15, 2025

Expanded collaboration brings NiCE's CXone Mpower together with Agentforce in Salesforce Service Cloud.
Posted August 13, 2025

Agent Assist for email empowers teams to deliver support on that channel; while email support in Conversation Intelligence unlocks voice of the customer visibility in email exchanges.
Posted August 12, 2025

TPx's UCx Contact Center is a cloud-based solution for support across voice and digital channels.
Posted August 12, 2025

IntelePeer's latest SmartAgent release is tailored for dental service organizations.
Posted August 07, 2025

8x8's recent innovations around AI accelerate agent and self=service interactions.
Posted August 07, 2025

The renewed partnership between NiCE and RingCentral strengthens integrated AI-powered UCaaS and CCaaS solutions.
Posted August 06, 2025

Pega's new service offering embeds enterprise workflows into any self-service channel to deliver consistent conversational experiences.
Posted August 05, 2025

Cloudhesive customers can now leverage Glance's Guided CX for real-time, personal digital interactions.
Posted August 05, 2025

AT&T has expanded its Office@Hand business communications portfolio with RingCX Contact Center and RingSense Conversational Intelligence.
Posted August 04, 2025

Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration. (Featured on DestinationCRM.com.)
Posted August 01, 2025

Alvaria and CallMiner platform users benefit from deep customer insights, agent guidance, personalized outreach capabilities, and more. (Featured on DestinationCRM.com.)
Posted July 30, 2025

Acquisition strengthens Onix's capabilities with Google Cloud's Customer Engagement AI Suite and unites its Agentspace and Agentic AI with UJET CCaaS solutions. (Featured on DestinationCRM.com.)
Posted July 29, 2025

Acquisition combines NiCE's CXone Mpower with Cognigy's conversational and agentic AI. (Featured on DestinationCRM.com.)
Posted July 28, 2025

Cognigy and TeKnowledge are working together to accelerate agentic AI adoption in customer service. (Featured on DestinationCRM.com.)
Posted July 24, 2025

Expanded partnership elevates ServiceNow-powered customer and IT support with voice AI and rich video collaboration.  (Featured on DestinationCRM.com.)
Posted July 23, 2025

Grupo NGN acquisition adds CCaaS capabilities to White Label's portfolio. (Featured on DestinationCRM.com.)
Posted July 23, 2025

Avaya and Databricks have partnered to deliver governance and security for AI at scale. (Featured on DestinationCRM.com.)
Posted July 23, 2025

Human-in-the-loop agent, conversation monitoring, and testing and simulation features expand ASAPP's GenerativeAgent. (Featured on DestinationCRM.com.)
Posted July 23, 2025

Multi Agentic Platform for Customer Services supports MCP for integration into enterprise landscapes and A2A for streamlined agent communication.
Posted July 16, 2025

Cyara's latest platform update includes advanced artificial intelligence validation, real-time monitoring, and no-code test automation. (Featured on DestinationCRM.com.)
Posted July 15, 2025

Twilio has expanded its platform with real-time personalization, data residency control, and WhatsApp Business Calling.
Posted July 15, 2025

Intermedia's AI Supervisor Assist helps contact centers improve performance in real time.
Posted July 11, 2025

Natterbox AI Assistants and AI Agents can handle up to 70 percent of routine customer queries.
Posted July 08, 2025

Human-like interactions are reshaping customer engagement and automation, The Research Insights finds. (Featured on SpeechTechMag.com.)
Posted July 01, 2025

Ultatel's Intelligent Voice AI Agent is a fully managed service for handling routine customer service tasks. (Featured on DestinationCRM.com.)
Posted July 01, 2025

Eltropy's Desktop App uses fewer system resources and offers faster access than browser-based systems.
Posted June 27, 2025

New capabilities include Proactive Services, Intelligent Caller ID, Digest, and SIP Refer and Advanced SIP Messaging.
Posted June 25, 2025

8x8's Verif8 provides one-time password verification for customer interactions.
Posted June 25, 2025

Genesys Cloud AI Studio helps organizations design and deploy virtual agents with agentic AI.
Posted June 25, 2025

The partnership provides tailored Zendesk solutions, migration tools, verticalized offerings, and full-stack implementation support.
Posted June 18, 2025

Glance brings its cobrowse and collaboration tools to Microsoft Dynamics 365 environments.
Posted June 17, 2025

CX Mpower Agents and integrations with AWS and Snowflake are among the highlighted innovations unveiled today. (Featured on DestinationCRM.com.)
Posted June 17, 2025

Insight7's Call Evaluation Platform turns conversations into insights for quality assurance, performance gains, and coaching. (Featured on DestinationCRM.com.)
Posted June 11, 2025

Talkdesk Customer Experience Automation introduces fully autonomous, multi-agent AI automation for the entire customer journey. (Featured on DestinationCRM.com.)
Posted June 11, 2025

The global customer support software market is set to grow at 21.1 percent CAGR, Valuates predicts
Posted June 10, 2025

RingCentral also releases AI Agent Assist at CCW Las Vegas '25
Posted June 10, 2025

Cognigy's agentic AI platform is being incorporated into Foundever's global CX operations.
Posted June 10, 2025

Cresta's expanded AI Agent offering ensures continuity, personalization, and efficient service across both voice and chat.
Posted June 09, 2025

CallMiner's new integration empowers Microsoft Dynamics 365 Contact Center users with AI-powered insights to improve service team performance and customer experience.
Posted June 09, 2025

Krisp's new offering combines AI Noise Cancellation, AI Accent Conversion, AI Live Interpreter, and Agent Assist.
Posted June 09, 2025

Mosaicx's Engage adds AI and automation.
Posted June 05, 2025

Parloa's platform integration with Verint enhances hybrid human-AI agent customer experience teams.
Posted June 05, 2025

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