Cross-Channel Support

LiveVox joins Crescent Acquisition's portfolio in an $840 million deal.
Posted January 15, 2021

Amazon Web Services is enabling customers to leverage its artificial intelligence capabilities with their current contact center providers. (Featured on DestinationCRM.com.)
Posted January 12, 2021

Cresta for Customer Service provides real-time guidance and coaching to agents during customer interactions. (Featured on DestinationCRM.com.)
Posted January 04, 2021

By acquiring the contact center software provider Altitude, Enghouse is expanding its footprint in Latin regions. (Featured on DestinationCRM.com.)
Posted January 04, 2021

Talkdesk can now offer its cloud-based contact center software to Amazon Web Services users. (Featured on DestinationCRM.com.)
Posted December 17, 2020

Zendesk's partnership with Unity enables integrated customer support within today's most popular games. (Featured on DestinationCRM.com.)
Posted December 15, 2020

Luma 2.5 has been integrated with the POB platform that Serviceaide gained in its Wendia acquisition.
Posted December 15, 2020

8x8's new release delivers work-from-anywhere insights and improved administrator and user experience.
Posted December 09, 2020

WebEx Contact Center upgrades include AI-powered analytics, integrations, and customizations.
Posted December 08, 2020

Cisco's IMImobile acquisition will allow it to embed omnichannel engagement into its WebEx Contact Center.
Posted December 07, 2020

Ada's Social Channels features let users build once and deploy across WhatsApp and Facebook, with other channels to follow.
Posted December 04, 2020

The Medallia and Five9 integration provides real-time and post-call customer feedback and actions.
Posted December 02, 2020

Contact centers need omnichannel, multiskill, feature-rich workforce management solutions to survive in the modern world.
Posted November 30, 2020

The partnership combines contact center analytics with domain expertise. (Featured on DestinationCRM.com.)
Posted November 18, 2020

Partnership combines NICE's attended automation and AI with Symphony's methodologies for rapid integration. (Featured on DestinationCRM.com.)
Posted November 17, 2020

Intermedia and ConnectWise are teaming up to help companies add, deploy, and manage cloud communications and contact center solutions.
Posted November 10, 2020

Research firm Marqual IT Solutions anticipates growing interest in contact center artificial intelligence solutions among smaller firms.
Posted November 10, 2020

Zendesk will provide enhanced customer conversations on WhatsApp, Facebook Messenger, and Instagram directly within Zendesk. (Featured on DestinationCRM.com.)
Posted November 10, 2020

MarketsandMarkets pegs the current cloud contact center market at $11.5 billion and expects it to grow to $36.1 billion by 2025.
Posted November 06, 2020

Avtex's acquisition o f Aria strengthens its expertise and access to Genesys contact center solutions.
Posted October 28, 2020

Through the agreement, Pax8 can now resell the 8x8 Open Communications Platform.
Posted October 22, 2020

RingCentral high-volume SMS lets businesses text customers with customized apps and their business phone numbers.
Posted October 21, 2020

The partnerships between NTT Data and Uniphore expand robotic process automation for contact centers. (Featured on DestinationCRM.com.)
Posted October 21, 2020

Companies on Instagram can now engage with followers, leverage influencer connections, and resolve support issues at scale inside the Kustomer platform.
Posted October 19, 2020

The CXone Fall 2020 release adds business intelligence, biometrics, and advanced analytics. (Featured on DestinationCRM.com.)
Posted October 16, 2020

Kakapo's SMS Queues functionality adds another support channel to its applications for customer support.
Posted October 15, 2020

Clarabridge has linked its omnichannel, AI-powered text analytics with Microsoft Dynamics 365 Customer Voice and Dynamics 365. (Featured on DestinationCRM.com.)
Posted October 15, 2020

SugarLive is an integration with Amazon Connect voice, chat. and text messaging for omnichannel customer service and support. (Featured on DestinationCRM.com.)
Posted October 14, 2020

The alliance broadens SKWeston's portfolio with Intradiem's on-demand contact center automation solutions.
Posted October 14, 2020

Lifesize's integration with Omilia brings conversational AI and voice biometrics to the Lifesize CxEngage contact center platform.
Posted October 14, 2020

UJET Virtual Agent provides conversational artificial intelligence and automation for contact center interactions. (Featured on DestinationCRM.com.)
Posted October 13, 2020

The deal blends Segment's customer data platform with Twilio's customer communications platform. (Featured on DestinationCRM.com.)
Posted October 13, 2020

Cresta's AI Coaching software integrates with Amazon Connect for real-time performance optimization of sales and support teams.
Posted October 06, 2020

Twilio unveiled several digital tools to help online and remote employees.
Posted September 30, 2020

Cogito's AI Coaching System integrates with Amazon Connect to provide in-the-moment behavioral guidance and measurement to call center employees. (Featured on DestinationCRM.com.)
Posted September 22, 2020

8x8 has inked a strategic VAR channel partnership with Spectrotel .
Posted September 16, 2020

CoreDial's eZuce acquisition brings additional capabilities to CoreDial's CoreNexa platform.
Posted September 16, 2020

Five9 VoiceStream is a cloud-to-cloud media streaming service for securing contact center voice data.
Posted September 16, 2020

With the pandemic, extreme workforce agility has become the new normal, conference speakers contend.
Posted September 16, 2020

With Voximplant Kit, companies can deploy omnichannel, speech-enabled contact centers in minutes. (Featured on DestinationCRM.com.)
Posted September 15, 2020

Joint go-to-market effort for Smarsh Enterprise Archive, Supervision and Discovery is designed to grow its Microsoft Office 365 footprint in financial services.
Posted September 03, 2020

Unbabel is partnering with Carnegie Mellon University and others to research multilingual AI assistants for customer service chat.
Posted September 03, 2020

UJET and Zendesk have unified data and workstreams between their two solutions.
Posted September 02, 2020

Genesys and Adobe are integrating Genesys Cloud with Adobe Experience Platform. (Featured on DestinationCRM.com.)
Posted August 27, 2020

MarketsandMarkets expects conversational AI to grow from a $4.9 billion market to $13.9 billion in the next five years.
Posted August 19, 2020

Live chat, secure payments, and Microsoft Teams and Vonage Virtual Assistant integrations round out the increased functionality in Vonage Contact Center.
Posted August 19, 2020

Amazon Web Services' Contact Center Intelligence is making it possible for companies to build and deploy AI into contact center workflows.
Posted August 18, 2020

Here are a few first steps for supporting customers over digital channels.
Posted August 14, 2020

Enhanced integrations and go-to-market strategies highlight the latest deal between Kustomer and UJET.
Posted August 13, 2020

Evolve IP has integrated its omnichannel Evolve Contact Suite with Microsoft Teams and Workspaces.
Posted August 07, 2020