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Non-profit
The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019
CallFire and CFB Strategies Partner
CallFire and CFB Strategies will work together to provide voice and text solutions to political and nonprofit organizations.
Posted June 29, 2016
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2020 Contact Center Innovations
Conversational AI for Better Customer Experiences
Customer Support Transformation: The Leading Trends in Customer Support and Engagement
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CRM Megatrends to Watch in 2020: A Preview of Forces Driving Customer Technologies
Data Quality: The Key Ingredient in a Data Driven Customer Strategy
Chatbots for Customer Engagement: Why They Fail and Best Practices for Success
Customer Journey Analytics: Delivering the Best Possible Customer Experiences
Is Voice-First Technology a Must-Have in 2020 and Beyond?
AI and the Contact Center: What You Need to Know
Smarketing: The Integration of Sales and Marketing
Voice-of-the-Customer Programs for Better Customer Experiences
Business Intelligence and Customer Analytics: Uncovering Hidden Value
Cognitive Customer Service and Support
Creating a Customer Engagement Center
Why Is Customer Experience So Darn Important? (And How to Improve Your CX Efforts)
Smart IVRs for Better Customer Experiences
AI Based Speech Analytics for Actionable Insights
How Do You Measure Customer Experience?
Customer Data Platforms: Creating a Unified View of the Customer
Cloud Contact Center Solutions
Self-Service for Higher Customer Satisfaction
Creating a Great Omnichannel Experience Equals Great Customer Experiences
Conversational AI: Real-World Use Cases in Customer Service
Customer Authentication, Identity Resolution, and Voice Biometrics
Customer Support Transformation
2021 Contact Center Innovations: A Preview
Customer Communications Management: The Key to Consistent Communications
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AI Sentiment Analytics and Its Uses in Today’s Business Analytics Programs
The Zendesk Customer Experience Trends Report 2019
How 8 companies deliver exceptional customer experience at scale
Forrester TEI: Business Value of ServiceNow Customer Service Management
The Road to Transforming the Customer Service Experience - Investing in great outcomes for employees and customers
Driving Radical Customer Service Innovation - Move beyond operational demands to deliver proactive strategies that drive business growth
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