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Non-profit
The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019
CallFire and CFB Strategies Partner
CallFire and CFB Strategies will work together to provide voice and text solutions to political and nonprofit organizations.
Posted June 29, 2016
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2021 Contact Center Innovations - Successful Case Study Snapshots
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C Level Leadership: Who Owns Customer Experience?
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Marketing Technology Breakthroughs for Successfully Connecting With Customers
The Digital Service Funnel Guide: 4 steps to effectively manage the customer journey
Why Self-Service Needs a Human Touch
AI-Enabled Agent Quality Assessments Optimize Contact Center Performance
The Rise of the AI Coaching System: Powering the Empathic Enterprise
A Practical Guide to Mastering Bots
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