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Non-profit
The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019
CallFire and CFB Strategies Partner
CallFire and CFB Strategies will work together to provide voice and text solutions to political and nonprofit organizations.
Posted June 29, 2016
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Megatrends in Customer Experience: Near-Term Adjustments and Long-Term Structural Changes
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Top Data Quality Issues for a Data-Driven Decade
Smart IVRs for Exceptional Service
The Omnichannel Support Imperative
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Voice-of-the-Customer Strategies and Tactics for Better Customer Insights
Virtual Contact Centers: Lessons learned in uncertain times
Smart Field Service Management Strategies for 2021
Speech Analytics & AI: A Game-Changer for CX
Analytics and Business Intelligence Solutions for Challenging Times
Sales & Marketing Tools That Drive B2B Quota Achievement
Transformational CX - Designing experiences that wow customers
Master Data Management - A single view of the truth
I Prefer Self-Service - Don't make me talk to a CSR
Customer Experience Management for Driving B2C Growth
Designing a Customer Engagement Center
Creating a Customer-First Organization: Technology & People
The State of Knowledge Management in an AI World
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Linking Employee & Customer Experience: Workforce Engagement Management
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