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The State of Customer Service Automation 2019

Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.

Posted October 01, 2019

CallFire and CFB Strategies Partner

CallFire and CFB Strategies will work together to provide voice and text solutions to political and nonprofit organizations.

Posted June 29, 2016

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Webinars

From Stuck to Scalable: The CX Shift That's Changing Everything
Smart Customer Journeys with AI and Technology
Breaking Boundaries: How AI is Powering Seamless Customer Service Workflows Across the Enterprise
Omnichannel Solutions for Smarter Customer Care: Harnessing AI and Data
AI Initiatives for CX: Why They Fail and How to Succeed
Customer Service Reinvented: CCaaS, WEM, and AI in Action
Predictive Analytics & AI: The Future of Customer Service
The Role of AI in Compliance and Data Privacy
AI in Fraud Detection and Prevention
The Power of Personalization: AI-Driven Strategies for Customer Loyalty
2025 Customer Experience Wins - What Worked and Why
AI, Automation, and Omnichannel: Redefining Customer Support in 2025

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Content Library

The Essential Guide to GTM Planning
Adapting your GTM plans to market disruption
[Gartner] Get Better at ROI Projections for GenAI in Customer Service
Improve Customer Satisfaction with CXone Mpower
Drive Operational Cost Savings with CXone Mpower
From Interactions to Outcomes: AI Reshapes the Customer Service Experience
Accelerate Revenue Generation with CXone Mpower
Forrester: The State of AI Agents