Smart Customer Service
Smart Customer Service Conference
destinationcrm.com
speechtechmag.com
Home
Subscribe
Newsletters
CRM Magazine
Speech Technology Magazine
Articles
News Features
News Briefs
Expert Advice
Vendor Views
What Is..?
Topics
Analytics
Automated Support
Cloud-based Support
CRM
Cross-Channel Support
Infrastructure & Hardware
IVR
Live Support
Managerial and Training
Mobile Customer Service
Outsourcing
Social Customer Service
Voice and Data Services
Voice of the Customer
Industries
Consumer Packaged Goods
Education
Financial Services
Government
Healthcare/Pharmaceuticals
Insurance
Manufacturing
Non-profit
Professional Services
Retail
Technology
Telecommunications
Transportation
Travel Hospitality
Utilities
Resources
Best Practices
Content Library
Buyer's Guide
Directory
Sponsored Video
Events & Programs
Webinars
Smart Customer Service Conference
CRM Evolution Conference
SpeechTEK Conference
Digital Experience Conference
About
About Us
Contact Us
How to Advertise
Editorial Submissions
Non-profit
The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019
CallFire and CFB Strategies Partner
CallFire and CFB Strategies will work together to provide voice and text solutions to political and nonprofit organizations.
Posted June 29, 2016
Connect with
SCS
@SmartCustServ
Email
Newsletter
Email:
Smart Customer Service eWeekly
Receive customer service news, trends, and analysis, plus expert advice.
Smart Customer Service Bulletin
Periodically, get important offers from SmartCustomerService.com or our advertising partners.
Best
Practices
CRM Megatrends to Watch in 2020: A Preview of Forces Driving Customer Technologies in 2020
Make your CRM work for your humans. With Troops.
2020 Contact Center Innovations
Conversational AI for Better Customer Experiences
More Best Practices
Webinars
Data Quality: The Key Ingredient in a Data Driven Customer Strategy
Chatbots: Why They Fail, Best Practices, and At-Scale Success Stories
The Secret Sauce Helping CX Leaders Create Loyal Clients: Convenience
Customer Journey Analytics: Delivering the Best Possible Customer Experiences
Is Voice-First Technology a Must-Have in 2020 and Beyond?
AI and the Contact Center: What You Need to Know
Smarketing: The Integration of Sales and Marketing
Voice-of-the-Customer Programs for Better Customer Experiences
Business Intelligence and Customer Analytics: Uncovering Hidden Value
Cognitive Customer Service and Support
Creating a Customer Engagement Center
Why Is Customer Experience So Darn Important? (And How to Improve Your CX Efforts)
Smart IVRs for Better Customer Experiences
AI Based Speech Analytics for Actionable Insights
How Do You Measure Customer Experience?
Customer Data Platforms: Creating a Unified View of the Customer
Cloud Contact Center Solutions
Self-Service for Higher Customer Satisfaction
Creating a Great Omnichannel Experience Equals Great Customer Experiences
Conversational AI: Real-World Use Cases in Customer Service
Customer Authentication, Identity Resolution, and Voice Biometrics
Customer Support Transformation
2021 Contact Center Innovations: A Preview
Customer Communications Management: The Key to Consistent Communications
More Webinars
Content
Library
Optimizing the Workforce: A Guide for Small and Medium-Sized Businesses
Why Now is the Time to Move Your Enterprise Contact Center to the Cloud
The Future is Now: Creating an Intelligent Cloud Contact Center to Deliver Exceptional Customer Experiences
9 Reasons to Make the Move to a Cloud Contact Center
Transforming the contact center into a customer intelligence hub
4 Ways to Empower Agents to Deliver Great Customer Experiences
Need a Strategic eCommerce Partner to Manage and Grow Your Online Business?
The Difference Between Customer Experience and Customer Feedback - Why surveys alone paint an incomplete picture
More Content Library