Smart Customer Service
Smart Customer Service Conference
destinationcrm.com
speechtechmag.com
Home
Subscribe
Newsletters
CRM Magazine
Speech Technology Magazine
Articles
News Features
News Briefs
Expert Advice
Vendor Views
What Is..?
Topics
Analytics
Automated Support
Cloud-based Support
CRM
Cross-Channel Support
Infrastructure & Hardware
IVR
Live Support
Managerial and Training
Mobile Customer Service
Outsourcing
Social Customer Service
Voice and Data Services
Voice of the Customer
Industries
Consumer Packaged Goods
Education
Financial Services
Government
Healthcare/Pharmaceuticals
Insurance
Manufacturing
Non-profit
Professional Services
Retail
Technology
Telecommunications
Transportation
Travel Hospitality
Utilities
Resources
Best Practices
Content Library
Buyer's Guide
Directory
Sponsored Video
Events & Programs
CX Connect 2022
Webinars
Smart Customer Service Conference
CRM Evolution Conference
SpeechTEK Conference
Digital Experience Conference
About
About Us
Contact Us
How to Advertise
Editorial Submissions
Education
The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019
Barry University to Implement Noble's Enterprise Cloud Contact Center Solution
Noble's cloud and CRM integration is expected to help Barry University enhance admissions and recruiting processes.
Posted January 13, 2016
Oracle Bets on Cobrowsing in Service Cloud Refresh
Other updates include Web browsing history, improved skills-based routing, and policy automation.
Posted February 05, 2015
Jacada and Vocantas Release Visual IVR for Students
Visual self-service available for smartphones and Web sites.
Posted February 07, 2014
Callnovo China Call Center Reaches 3,000 Call Center Agents in China
In addition to China, the company contracts with clients in the US, Canada, Europe, and Australia.
Posted August 05, 2013
Connect with
SCS
@SmartCustServ
Email
Newsletter
Email:
Smart Customer Service eWeekly
Receive customer service news, trends, and analysis, plus expert advice.
Smart Customer Service Bulletin
Periodically, get important offers from SmartCustomerService.com or our advertising partners.
Best
Practices
Customer Technology Megatrends--What to Watch for in 2023
The Management of Customer Experiences
How Does Call Center AI Affect Customer Satisfaction?
AI & Bots in Customer Care
More Best Practices
Webinars
The Conversational Contact Center: Integrating AI's Potential Now
How to Leverage AI for Integrated CX Strategy
What's So Great About Proactive Customer Service?
Achieve Next-Level CX with Real-Time Customer Analytics
Contact Center as a Service: Simply Subscribe?
Customer Data Platforms: Know Thy Customer!
The Digital Transformation of Customer Experience
Workforce Engagement Solutions - For a Better Contact Center Culture
Total Experience: Experience Convergence
Speech Analytics: The Core Contact Center Technology
Contact Center Workforce Strategies in a Remote World
Future-Proofing Your CX Efforts: Is This Even Possible?
Humans and their Chatbots: AI-Assisted Answers for Everyone
Personalization: The Key to CX Excellence
Agent Experience: Enhancing CX From the Inside Out
Customer Journey Management: A Key Focus for Stronger Brands
Omnichannel Customer Experience: Table Stakes in 2023
Contact Center Security: Fraud, Governance, and Compliance
Reimagining Customer Experience: Structure Follows Strategy
Hot Topics in Customer Analytics: Insight and Action
2023 Contact Center Success Stories and Case Studies: Implementations that Delivered Value
More Webinars
Content
Library
Frost & Sullivan - Integrating people, technology, and processes to drive effortless customer experiences
Contact Center Trends to Watch in 2023
Your journey to the cloud
The case for proactive customer service: Five capabilities to intelligently prevent disruption and provide consistent service experiences
Gartner Report – The Essence of a Customer Experience Strategy
Customer Experience: Five best practices for connecting customer service resources
Gartner Report - The Virtuous Circle of Collaboration With Augmented Reality in Field Service
Carrefour delivers great in-store experience
More Content Library