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Education
Talkdesk Launches Talkdesk Education Smart Service
Talkdesk Education Smart Service is an industry-specific contact center product for colleges and universities.
Posted December 21, 2023
Five9 Launches Education-Specific Contact Center Solution
Five9 OneStudent delivers a cloud-based contact center solution for colleges and universities looking to better engage with students.
Posted November 10, 2023
The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019
Barry University to Implement Noble's Enterprise Cloud Contact Center Solution
Noble's cloud and CRM integration is expected to help Barry University enhance admissions and recruiting processes.
Posted January 13, 2016
Oracle Bets on Cobrowsing in Service Cloud Refresh
Other updates include Web browsing history, improved skills-based routing, and policy automation.
Posted February 05, 2015
Jacada and Vocantas Release Visual IVR for Students
Visual self-service available for smartphones and Web sites.
Posted February 07, 2014
Callnovo China Call Center Reaches 3,000 Call Center Agents in China
In addition to China, the company contracts with clients in the US, Canada, Europe, and Australia.
Posted August 05, 2013
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Webinars
AI Initiatives for CX: Why They Fail and How to Succeed
Inside the Conversation: Harnessing Customer Emotion To Boost CSAT and Reduce Churn
Customer Service Reinvented: CCaaS, WEM, and AI in Action
Today's Decisions that Will Drive Tomorrow's Contact Center Success
GTM Planning: Harnessing AI to Stay Ahead of the Competition
Predictive Analytics & AI: The Future of Customer Service
The Role of AI in Compliance and Data Privacy
AI in Fraud Detection and Prevention
The Power of Personalization: AI-Driven Strategies for Customer Loyalty
2025 Customer Experience Wins - What Worked and Why
AI, Automation, and Omnichannel: Redefining Customer Support in 2025
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Connected Conversations: The Enterprise Playbook for Scalable, Secure, Multilingual Voice Support
The Digital Divide in Retail Customer Service: Pain Points, Risks & Opportunities for Modern CX
Enhancing Security, Compliance, and Customer Experience in the Financial Services Industry
G2 Summer 2025 Report for Contact Center Operations
Powering Exceptional Customer Experiences in Retail
UJET Industry Blueprint - Serving Every Market
Blueprint For Better CX: Building Your Modern Contact Center
The End of Customer Experience as We Know It
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