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Education
Barry University to Implement Noble's Enterprise Cloud Contact Center Solution
Noble's cloud and CRM integration is expected to help Barry University enhance admissions and recruiting processes.
Posted January 13, 2016
Oracle Bets on Cobrowsing in Service Cloud Refresh
Other updates include Web browsing history, improved skills-based routing, and policy automation.
Posted February 05, 2015
Jacada and Vocantas Release Visual IVR for Students
Visual self-service available for smartphones and Web sites.
Posted February 07, 2014
Callnovo China Call Center Reaches 3,000 Call Center Agents in China
In addition to China, the company contracts with clients in the US, Canada, Europe, and Australia.
Posted August 05, 2013
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Proactive Customer Service Respects Customers
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Customer Experience Management For Building Customer Loyalty
Smart Customer Service Engages Customers
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Predictive & Prescriptive Analytics For Better Customer Experiences
Beyond CRM: Building the Business Case for Transforming Customer Service
Proactive Customer Service Respects Customers
Increasing Website Engagement and Traffic With Web Push Notifications
Workforce Optimization for More Productive Employees and Happier Customers
Customer Experience Management for Building Customer Loyalty
The Evolution of Contact Centers to Customer Engagement Centers
Business Intelligence & Analytic Solutions for Deeper Insights
Customers Prefer Self-Service
Contact Center Innovations
Must-Have Sales & Marketing Tools That Deliver Immediate ROI
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The Modern IVR for Personalized Customer Experiences
THE CX PLAYBOOK - Build Stronger Relationships Through Better Conversations
Does CDP Differ from DMP? Answers to Frequently Asked Questions About Customer Data Platforms
Executive Spotlight
How Document Generation Can Solve Your Document Problem
Discover how CRM automation accelerates results from your sales and marketing
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