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Education
Barry University to Implement Noble's Enterprise Cloud Contact Center Solution
Noble's cloud and CRM integration is expected to help Barry University enhance admissions and recruiting processes.
Posted January 13, 2016
Oracle Bets on Cobrowsing in Service Cloud Refresh
Other updates include Web browsing history, improved skills-based routing, and policy automation.
Posted February 05, 2015
Jacada and Vocantas Release Visual IVR for Students
Visual self-service available for smartphones and Web sites.
Posted February 07, 2014
Callnovo China Call Center Reaches 3,000 Call Center Agents in China
In addition to China, the company contracts with clients in the US, Canada, Europe, and Australia.
Posted August 05, 2013
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Best
Practices
Smart Customer Service Engages Customers
Empowering sales teams to accelerate contracts
Omnichannel Drives Superior Customer Experiences (and Journeys)
Driving Intelligent Customer Service with Knowledge Management
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Webinars
Adaptive Tech Puts the 'Super' Back in 'Supervisor'
Engaging Customers with Smart Customer Service
Leveraging Customer Data to Personalize Engagement
Using Voice of the Customer Strategies for Better Customer Insights
The Intersection of Ecommerce and CRM
Leveraging Salesforce AppExchange for Sales & Marketing
Predictive & Prescriptive Analytics
Proactive Customer Service Respects Customers
Workforce Optimization for More Productive Employees and Happier Customers
Customer Experience Management for Building Customer Loyalty
The Evolution of Contact Centers to Customer Engagement Centers
Business Intelligence & Analytic Solutions for Deeper Insights
Customers Prefer Self-Service
Contact Center Innovations
Must-Have Sales & Marketing Tools That Deliver Immediate ROI
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Content
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New Study Reveals Future of Omnichannel Customer Service
The Complete Planning Guide to Successful Customer Experience
Hosted WFM - USAN Helps Ensure a Successful Take Off for a Major Airline’s Premier B2B Service
Discover how CRM automation accelerates results from your sales and marketing
Next-Gen Service: Creating the Customer Experience of the Future
Empowering Sales & Legal to Collaborate
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