Smart Customer Service
Smart Customer Service Conference
destinationcrm.com
speechtechmag.com
Home
Subscribe
Newsletters
CRM Magazine
Speech Technology Magazine
Articles
News Features
News Briefs
Expert Advice
Vendor Views
What Is..?
Topics
Analytics
Automated Support
Cloud-based Support
CRM
Cross-Channel Support
Infrastructure & Hardware
IVR
Live Support
Managerial and Training
Mobile Customer Service
Outsourcing
Social Customer Service
Voice and Data Services
Voice of the Customer
Industries
Consumer Packaged Goods
Education
Financial Services
Government
Healthcare/Pharmaceuticals
Insurance
Manufacturing
Non-profit
Professional Services
Retail
Technology
Telecommunications
Transportation
Travel Hospitality
Utilities
Resources
Best Practices
Content Library
Buyer's Guide
Directory
Sponsored Video
Events & Programs
Webinars
Smart Customer Service Conference
CRM Evolution Conference
SpeechTEK Conference
Digital Experience Conference
About
About Us
Contact Us
How to Advertise
Editorial Submissions
Education
The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019
Barry University to Implement Noble's Enterprise Cloud Contact Center Solution
Noble's cloud and CRM integration is expected to help Barry University enhance admissions and recruiting processes.
Posted January 13, 2016
Oracle Bets on Cobrowsing in Service Cloud Refresh
Other updates include Web browsing history, improved skills-based routing, and policy automation.
Posted February 05, 2015
Jacada and Vocantas Release Visual IVR for Students
Visual self-service available for smartphones and Web sites.
Posted February 07, 2014
Callnovo China Call Center Reaches 3,000 Call Center Agents in China
In addition to China, the company contracts with clients in the US, Canada, Europe, and Australia.
Posted August 05, 2013
Connect with
SCS
@SmartCustServ
Email
Newsletter
Email:
Smart Customer Service eWeekly
Receive customer service news, trends, and analysis, plus expert advice.
Smart Customer Service Bulletin
Periodically, get important offers from SmartCustomerService.com or our advertising partners.
Best
Practices
Data Quality: The Key Ingredient in a Data-Driven Customer Strategy
AI and the Contact Center: What You Need to Know
Four Ways to Modernize the Customer Service Experience
Why Is Customer Experience So Darn Important? And How to Improve Your CX Efforts
More Best Practices
Webinars
Conversational AI: Real-World Use Cases in Customer Service
Intent Data For Sales and Marketing: Accelerating the Buyer's Journey With Personalized Experiences
Customer Authentication, Identity Resolution, and Voice Biometrics
Lessons Learned from 100 Conversational AI Implementations
Customer Support Transformation
2021 Contact Center Innovations: A Preview
Megatrends in Customer Experience: Near-Term Adjustments and Long-Term Structural Changes
Customer Journey Analytics to Improve CX at Scale
Transforming the Contact Center with Artificial Intelligence
Top Data Quality Issues Threatening Your Business, and How to Resolve Them
Smart IVRs for Exceptional Service
The Omnichannel Support Imperative
Workforce Optimization for More Productive Agents and More Satisfied Customers.
Voice-of-the-Customer Strategies and Tactics for Better Customer Insights
More Webinars
Content
Library
The Five9 Guide to Making Customer Service a More Human Experience
The Difference Between Customer Experience and Customer Feedback - Why surveys alone paint an incomplete picture
3 Award-Winning Customer Interaction Analytics Success Stories
The Customer Experience of the Future: Four Big Ideas that will Change Everything
5 Ways to Empower Agents to Deliver Great Customer Experiences
Don’t Keep Your Customers On Hold
Blueprints, Building Blocks and Best Practices to Move Beyond Workforce Optimization
Why Low-Code CRM is the Right Investment For CIOs and Digital Leaders in 2020?
More Content Library