Smart Customer Service
Smart Customer Service Conference
destinationcrm.com
speechtechmag.com
Home
Subscribe
Newsletters
CRM Magazine
Speech Technology Magazine
Articles
News Features
News Briefs
Expert Advice
Vendor Views
What Is..?
Topics
Analytics
Automated Support
Cloud-based Support
CRM
Cross-Channel Support
Infrastructure & Hardware
IVR
Live Support
Managerial and Training
Mobile Customer Service
Outsourcing
Social Customer Service
Voice and Data Services
Voice of the Customer
Industries
Consumer Packaged Goods
Education
Financial Services
Government
Healthcare/Pharmaceuticals
Insurance
Manufacturing
Non-profit
Professional Services
Retail
Technology
Telecommunications
Transportation
Travel Hospitality
Utilities
Resources
Best Practices
Content Library
Buyer's Guide
Directory
Sponsored Video
Events & Programs
Webinars
Smart Customer Service Conference
CRM Evolution Conference
SpeechTEK Conference
Digital Experience Conference
About
About Us
Contact Us
How to Advertise
Editorial Submissions
Education
Barry University to Implement Noble's Enterprise Cloud Contact Center Solution
Noble's cloud and CRM integration is expected to help Barry University enhance admissions and recruiting processes.
Posted January 13, 2016
Oracle Bets on Cobrowsing in Service Cloud Refresh
Other updates include Web browsing history, improved skills-based routing, and policy automation.
Posted February 05, 2015
Jacada and Vocantas Release Visual IVR for Students
Visual self-service available for smartphones and Web sites.
Posted February 07, 2014
Callnovo China Call Center Reaches 3,000 Call Center Agents in China
In addition to China, the company contracts with clients in the US, Canada, Europe, and Australia.
Posted August 05, 2013
Connect with
SCS
@SmartCustServ
Email
Newsletter
Email:
Smart Customer Service eWeekly
Receive customer service news, trends, and analysis, plus expert advice.
Smart Customer Service Bulletin
Periodically, get important offers from SmartCustomerService.com or our advertising partners.
Best
Practices
Conversational AI for Better Customer Experiences
Measuring CX with Voice of the Customer and Journey Analytics
CRM Megatrends to Watch in 2019: Predictions from the Top Leaders Driving Change
AI-Powered Sales Teams
More Best Practices
Webinars
Making Contact Center Agents Successful in the Digital Era
Measuring CX with Voice of the Customer and Journey Analytics
The State of AI in Marketing
Data Quality: Critical Component for CRM Success
Digital Transformation: From Call Centers to Customer Engagement Centers
Game Changing AppExchange Solutions for Your Salesforce Platform
Smart Customer Service
Customer Relationship Marketing: The New CRM
Conversational AI for Better Customer Experiences
Workforce Optimization: The Workhorse of Contact Center Management
Customer Engagement -- Predictor or Driver of Customer Value?
The IVR in the New Age of Voice
Creating Efficient Customer Journeys
Leading Self-Service Customer Support Trends in 2019
2019 Contact Center Innovations
AI-Assisted Sales in the B2B Marketplace
Superior Decision Making with Customer Analytics
More Webinars
Content
Library
CX 2020: The Future of Customer Care
Getting Customer Satisfaction Right with AI Speech Analytics
How to Protect and Monitor Salesforce
Supercharge Your Call Centre with Voice Biometrics!
Navigating the Contact Center Purchase Decision
Found In Translation: How AI Technology Helps Make the Most of Your Customer Interactions
More Content Library