Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019

Noble's cloud and CRM integration is expected to help Barry University enhance admissions and recruiting processes.
Posted January 13, 2016

Other updates include Web browsing history, improved skills-based routing, and policy automation.
Posted February 05, 2015

Visual self-service available for smartphones and Web sites.
Posted February 07, 2014

In addition to China, the company contracts with clients in the US, Canada, Europe, and Australia.
Posted August 05, 2013