Smart Customer Service
Smart Customer Service Conference
destinationcrm.com
speechtechmag.com
Home
Subscribe
Newsletters
CRM Magazine
Speech Technology Magazine
Articles
News Features
News Briefs
Expert Advice
Vendor Views
What Is..?
Topics
Analytics
Automated Support
Cloud-based Support
CRM
Cross-Channel Support
Infrastructure & Hardware
IVR
Live Support
Managerial and Training
Mobile Customer Service
Outsourcing
Social Customer Service
Voice and Data Services
Voice of the Customer
Industries
Consumer Packaged Goods
Education
Financial Services
Government
Healthcare/Pharmaceuticals
Insurance
Manufacturing
Non-profit
Professional Services
Retail
Technology
Telecommunications
Transportation
Travel Hospitality
Utilities
Resources
Best Practices
Content Library
Buyer's Guide
Directory
Sponsored Video
Events & Programs
Webinars
Smart Customer Service Conference
CRM Evolution Conference
SpeechTEK Conference
Digital Experience Conference
About
About Us
Contact Us
How to Advertise
Editorial Submissions
Education
Barry University to Implement Noble's Enterprise Cloud Contact Center Solution
Noble's cloud and CRM integration is expected to help Barry University enhance admissions and recruiting processes.
Posted January 13, 2016
Oracle Bets on Cobrowsing in Service Cloud Refresh
Other updates include Web browsing history, improved skills-based routing, and policy automation.
Posted February 05, 2015
Jacada and Vocantas Release Visual IVR for Students
Visual self-service available for smartphones and Web sites.
Posted February 07, 2014
Callnovo China Call Center Reaches 3,000 Call Center Agents in China
In addition to China, the company contracts with clients in the US, Canada, Europe, and Australia.
Posted August 05, 2013
Connect with
SCS
@SmartCustServ
Email
Newsletter
Email:
Smart Customer Service eWeekly
Receive customer service news, trends, and analysis, plus expert advice.
Smart Customer Service Bulletin
Periodically, get important offers from SmartCustomerService.com or our advertising partners.
Best
Practices
2018 Contact Center Innovations
Accelerate Quote-to-Cash With Contract Management and Configure Price Quote Software
Mobile Customer Service: The First Line of Service
Advanced Analytics for Better Customer Experiences
More Best Practices
Webinars
Transforming Customer Service with Artificial Intelligence
Business Intelligence and Analytics - a CRM Perceptive
2018 Contact Center Innovations
What's Hot in Sales Enablement
Advanced Analytics for Better Customer Experiences
Voice of the Customer Programs - From Listening to Action
CRM and E-commerce - a Winning Combination
Proactive Customer Service - Anticipating Customer Needs
Top 2018 Innovations in CRM
More Webinars
Content
Library
9 Reasons to Make the Move to a Cloud Contact Center
Penn Foster Case Study: Moving to a Cloud Contact Center to Improve and Personalize Customer Experiences
3 Important Things a Chatbot Can’t Do (But an IVA Can)
Why (and How) to Sell Cloud Services
Taking your CRM beyond the sales team
The Contact Center in the Cloud Value Index: 2018 Vendor and Product Assessment
Found In Translation: How AI Technology Helps Make the Most of Your Customer Interactions
4 Steps to Rev Your Contact Center’s Business Intelligence Engine
More Content Library