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The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019
Barry University to Implement Noble's Enterprise Cloud Contact Center Solution
Noble's cloud and CRM integration is expected to help Barry University enhance admissions and recruiting processes.
Posted January 13, 2016
Oracle Bets on Cobrowsing in Service Cloud Refresh
Other updates include Web browsing history, improved skills-based routing, and policy automation.
Posted February 05, 2015
Jacada and Vocantas Release Visual IVR for Students
Visual self-service available for smartphones and Web sites.
Posted February 07, 2014
Callnovo China Call Center Reaches 3,000 Call Center Agents in China
In addition to China, the company contracts with clients in the US, Canada, Europe, and Australia.
Posted August 05, 2013
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Customer Journey Analytics to Improve CX at Scale
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2021 Customers Demand a Strong Self-Service Strategy
The Secret Behind Successful Digital Transformation of Customer Engagement
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2021 Contact Center Innovations - Successful Case Study Snapshots
Personalization Done Right: Using Data and Technology to Strengthen Customer Relationships
Customer Service in a Smartphone World
C Level Leadership: Who Owns Customer Experience?
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Drive Conversational Experiences For A Future Ready Customer Support Strategy
The Contact Center Agent of Tomorrow: The 8 Contrasting Qualities Agents Need to Meet Evolving Demands
Marketing Technology Breakthroughs for Successfully Connecting With Customers
The Digital Service Funnel Guide: 4 steps to effectively manage the customer journey
Why Self-Service Needs a Human Touch
AI-Enabled Agent Quality Assessments Optimize Contact Center Performance
The Rise of the AI Coaching System: Powering the Empathic Enterprise
A Practical Guide to Mastering Bots
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