Smart Customer Service
Smart Customer Service Conference
destinationcrm.com
speechtechmag.com
Home
Subscribe
Newsletters
CRM Magazine
Speech Technology Magazine
Articles
News Features
News Briefs
Expert Advice
Vendor Views
What Is..?
Topics
Analytics
Automated Support
Cloud-based Support
CRM
Cross-Channel Support
Infrastructure & Hardware
IVR
Live Support
Managerial and Training
Mobile Customer Service
Outsourcing
Social Customer Service
Voice and Data Services
Voice of the Customer
Industries
Consumer Packaged Goods
Education
Financial Services
Government
Healthcare/Pharmaceuticals
Insurance
Manufacturing
Non-profit
Professional Services
Retail
Technology
Telecommunications
Transportation
Travel Hospitality
Utilities
Resources
Best Practices
Content Library
Buyer's Guide
Directory
Sponsored Video
Events & Programs
CX Connect 2022
Webinars
Smart Customer Service Conference
CRM Evolution Conference
SpeechTEK Conference
Digital Experience Conference
About
About Us
Contact Us
How to Advertise
Editorial Submissions
Education
The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019
Barry University to Implement Noble's Enterprise Cloud Contact Center Solution
Noble's cloud and CRM integration is expected to help Barry University enhance admissions and recruiting processes.
Posted January 13, 2016
Oracle Bets on Cobrowsing in Service Cloud Refresh
Other updates include Web browsing history, improved skills-based routing, and policy automation.
Posted February 05, 2015
Jacada and Vocantas Release Visual IVR for Students
Visual self-service available for smartphones and Web sites.
Posted February 07, 2014
Callnovo China Call Center Reaches 3,000 Call Center Agents in China
In addition to China, the company contracts with clients in the US, Canada, Europe, and Australia.
Posted August 05, 2013
Connect with
SCS
@SmartCustServ
Email
Newsletter
Email:
Smart Customer Service eWeekly
Receive customer service news, trends, and analysis, plus expert advice.
Smart Customer Service Bulletin
Periodically, get important offers from SmartCustomerService.com or our advertising partners.
Best
Practices
Contact Center as a Service (CCaaS)
Digital Transformation of the Contact Center
Speech Analytics in the Contact Center
Identity Verification in a Scary World
More Best Practices
Webinars
Conversational AI: The Promise of Intelligent Customer Support
Speech Analytics in the Contact Center
Data Quality Challenges for a Data-Driven Decade
Digital Transformation of the Contact Center
The Management of Customer Experiences
Sales Enablement Tools for 21st-Century Sales Teams
Work Smarter, Not Harder, with Workforce Optimization
Welcome to the Customer Experience Center!
Customer Journey Analytics: Actionable Insights That Drive Revenue Growth
Happier Agents Create Happier Customers
Identity Verification in a Scary World
2022 Contact Center Innovations - Successful Case Study Snapshots
How to Deliver Exceptional Customer Experiences
Voice-of-the-Customer Programs Guide CX Improvement
AI & Bots in Customer Care
More Webinars
Content
Library
Human-Centered AI for Customer Service:
3 Systems You Need to Scale Your Support Operations
New Research Report:
Inside the Contact Center--A Study of Customer and Employee Experience Reveals Technical, Operational Challenges and Opportunities Around Cloud Migration, Agent Turnover, Budgeting, and Beyond
5 steps to shift from reactive to proactive field service
Prepared Agents in the New Contact Center
The Contact Center as a Service (CCaaS) evolution
eBook: Deliver More Human Interactions: Pairing Customer Feedback Strategies with Messaging
Report: CX – The Art and Science of Customer Experience
Case study: Reimagining Patient Experience
More Content Library