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The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019
Barry University to Implement Noble's Enterprise Cloud Contact Center Solution
Noble's cloud and CRM integration is expected to help Barry University enhance admissions and recruiting processes.
Posted January 13, 2016
Oracle Bets on Cobrowsing in Service Cloud Refresh
Other updates include Web browsing history, improved skills-based routing, and policy automation.
Posted February 05, 2015
Jacada and Vocantas Release Visual IVR for Students
Visual self-service available for smartphones and Web sites.
Posted February 07, 2014
Callnovo China Call Center Reaches 3,000 Call Center Agents in China
In addition to China, the company contracts with clients in the US, Canada, Europe, and Australia.
Posted August 05, 2013
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Best
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How To Deliver Hyper-Personalized Service To a Complete Stranger
C Level Leadership: Who Owns Customer Experience?
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Contact Center as a Service (CaaS): Why Now Is the Time
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The Power of Personalization in Customer Experience
AI-Powered Self-Service: The Next Step in Empowering Your Customers
Contact Center Analytics: Actionable Intelligence At the Point of Service
Smart Customer Service Done Right: Real-World Success Stories from the Field
Creating an Omnichannel Strategy for Seamless Customer Journeys
Conversational AI: The Promise of Intelligent Customer Support
Speech Analytics in the Contact Center
Data Quality Challenges for a Data-Diven Decade
Digital Transformation of the Contact Center
The Management of Customer Experiences
Work Smarter, Not Harder, with Workforce Optimization
Welcome to the Customer Experience Center!
Customer Journey Analytics: Actionable Insights That Drive Revenue Growth
Customer Data Platforms for True Personalization
Happier Agents Create Happier Customers
Identity Verification in a Scary World
2022 Contact Center Innovations – Successful Case Study Snapshots
How to Deliver Exceptional Customer Experiences
AI & Bots in Customer Care
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Get Smart About Contact Center Reporting
Remote Agents & Digital Transformation eBook
The ROI of Smart Self-Service: Using Modern Tools to Delight Modern Customers
The Rise of the AI Coaching System: Powering the Empathic Enterprise
The 2022 Service Intelligence Benchmark Report
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Elevating Performance Management: KNOW, GUIDE, AND GAMIFY
The Ultimate CX Agent Guide
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