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The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019
Barry University to Implement Noble's Enterprise Cloud Contact Center Solution
Noble's cloud and CRM integration is expected to help Barry University enhance admissions and recruiting processes.
Posted January 13, 2016
Oracle Bets on Cobrowsing in Service Cloud Refresh
Other updates include Web browsing history, improved skills-based routing, and policy automation.
Posted February 05, 2015
Jacada and Vocantas Release Visual IVR for Students
Visual self-service available for smartphones and Web sites.
Posted February 07, 2014
Callnovo China Call Center Reaches 3,000 Call Center Agents in China
In addition to China, the company contracts with clients in the US, Canada, Europe, and Australia.
Posted August 05, 2013
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Best
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Creating a Great Omnichannel Experience for Great Customer Experiences
Customer Authentication, Identity Resolution, and Voice Biometrics
AI-Based Speech Analytics for Actionable Insights
How to Select a Chatbot or Virtual Agent for Your Self-Service Project
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Voice-of-the-Customer Programs for Better Customer Experiences
Business Intelligence and Customer Analytics in a Work From Home Setting: Uncovering Hidden Value
Virtual Contact Centers: Business Continuity in Difficult Times
Call Center to Customer Engagement Center in 2020 - The next level of service
Why Is Customer Experience So Darn Important? (And How to Improve Your CX Efforts)
Smart IVRs for Better Customer Experiences
AI Based Speech Analytics for Actionable Insights
How Do You Measure Customer Experience?
Customer Data Platforms: Creating a Unified View of the Customer
Cloud Contact Center Solutions
Self-Service for Higher Customer Satisfaction
Creating a Great Omnichannel Experience Equals Great Customer Experiences
Conversational AI: Real-World Use Cases in Customer Service
Customer Authentication, Identity Resolution, and Voice Biometrics
Customer Support Transformation
2021 Contact Center Innovations: A Preview
Customer Communications Management: The Key to Consistent Communications
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5 Ways to Empower Agents to Deliver Great Customer Experiences
Think beyond traditional CRM to elevate your customer service
The customer service metrics and KPIs you should be tracking
The Three Customer Service Megatrends in 2020: Fuse AI and Agents to Drive Better Experiences
Discover 6 best practices of field service leaders
CORINIUM: The Customer Experience Perspective
ThinkJar: Six Transformational Customer Service Trends
4 Steps to Calculating the ROI on Customer Experience Intelligence
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