Cloud-based Support

Telcos worldwide can expand their product portfolios with Genesys' PureCloud customer engagement solution.
Posted November 15, 2017

Kronos's workforce management solution now includes Vocantas' communications technology for employee absence reporting, outbound automated shift call outs, and emergency notifications.
Posted November 14, 2017

Freshworks' Mint update simplifies the user experience for customers and agents. (Featured on DestinationCRM.com.)
Posted November 14, 2017

NICE inContact CXone Agent unifies the agent console to streamline customer and agent experiences.
Posted November 09, 2017

Dizzion is providing its virtual desktop application on CXexchange Marketplace.
Posted November 06, 2017

Customer service agents can now benefit from live behavioral guidance and emotional intelligence. (Featured on DestinationCRM.com.)
Posted November 02, 2017

Luma can help companies create and resolve customers service/support and IT service management tickets. (Featured on DestinationCRM.com.)
Posted November 01, 2017

New integration brings call center capabilities right within Salesforce.com.
Posted November 01, 2017

CX Touchpoints creates a personalized customer experience by enabling dynamic communications in a customer communications-as-a-service platform.
Posted November 01, 2017

Vidyard is leveraging the Salesforce Service Cloud to foray into the customer service space with Vidyard for Support, a solution that enables customer support teams to resolve customer issues using video content.
Posted October 27, 2017

.CX lets companies customize their contact center operations.
Posted October 26, 2017

USAN's Visual IVR for Amazon Connect extends omnichannel IVR to Amazon Connect service.
Posted October 24, 2017

The acquisition adds workforce optimization to Serenova's contact center solutions portfolio.
Posted October 23, 2017

Companies gain a competitive advantage with cloud-native contact centers, Frost & Sullivan finds.
Posted October 18, 2017

SimplyCloud is a fully hosted, cloud-based contact center software suite.
Posted October 18, 2017

The North American contact center systems market shows promise at least through 2021, according to Research and Markets data.
Posted October 17, 2017

MiaRec is launching a cloud version of its call recording and contact center solution.
Posted October 17, 2017

Talkdesk customers can now add AssistHub's personal conversation customer experience technology to their contact centers.
Posted October 11, 2017

Envision's latest patent covers methods for desktop data recording for customer-agent interactions.
Posted October 11, 2017

Machine learning is added to NICE's Robotic Automation platform for customer service.
Posted October 11, 2017

8x8's new suite of products unifies communications, collaboration and contact center solutions with analytics.
Posted October 04, 2017

HubSpot's new Customer Hub product suite highlights the company's expansion into customer service and support.
Posted October 03, 2017

Genesys has made its PureEngage contact center solution available to Oracle Cloud Infrastructure users and integrated it with most of Oracle's software solutions.
Posted October 03, 2017

RiverStar Unified Agent Desktop now integrates with NICE inContact CXone.
Posted September 29, 2017

Genesys' contact center solutions are now linked to Office 365, Skype for Business, and Dynamics 365.
Posted September 27, 2017

Fonolo's new Customer Portal offers improved call-back management.
Posted September 27, 2017

IR has launched its Prognosis UC Assessor as a cloud-based service and has added support for Microsoft Teams.
Posted September 26, 2017

According to the company's president and COO, the releases help companies "master the basics" in their contact centers and "home in on the DNA" of outstanding conversations.
Posted September 21, 2017

NICE CXone WFO brings workforce optimization to Amazon Connect users.
Posted September 21, 2017

The strategic alliance between 8x8 and Aryaka will improve communications for business users worldwide.
Posted September 21, 2017

Partnerships bring intraday workforce automation and IVR capabilities to CXone users.
Posted September 15, 2017

The latest release offers omnichannel journey management, analytics-based routing, and unified workforce optimization. (Featured on DestinationCRM.com.)
Posted September 15, 2017

8x8's Atlassian integrations help businesses modernize communications, collaboration, and customer engagement.
Posted September 13, 2017

New SIP Trunking Service provides VirtualPBX customers with a cost-saving way to modernize existing PBX systems.
Posted September 12, 2017

Bright Pattern now integrates with Monet WFM to provide a complete all-in-one contact center solution.
Posted September 12, 2017

Context Mobile adds real-time in-app activity to support agents' dashboards powered through AI.
Posted September 12, 2017

AnswerDash Connector enhances NICE inContact's CXone's web, mobile, and chatbot functionality.
Posted September 06, 2017

The partnership brings real-time video customer interactions to NICE inContact CXone.
Posted September 01, 2017

The 3.16 Summer Release provides tools for contact center supervisors to manage agents and day-to-day operations with added customizations.
Posted August 30, 2017

CogniCor will provide conversation-based artificial intelligence logic in a virtual assistant integrated with NICE inContact CXone.
Posted August 25, 2017

Voxbone customers can now use cloud-based speech analytics from CallMiner.
Posted August 25, 2017

The new CC-One platform includes integrated workforce optimization, IVR, unified commuinications, analytics, and more in a single product.
Posted August 23, 2017

Cloud technology lets agents work from anywhere, even remote vacation hot spots.
Posted August 22, 2017

SpiceCSM offers its application on the CXexchange Marketplace to enhance the agent experience for NICE inContact CXone users.
Posted August 21, 2017

ProTel's WebRTC-based mobile app for businesses provides omnichannel online customer services.
Posted August 21, 2017

ZOSE is a search engine designed for omnichannel contact center optimization.
Posted August 16, 2017

AIVA empowers companiesto build once and deploy anywhere across customer touchpoints.
Posted August 16, 2017

Dennis Fois takes over as president and chief operating officer. (Featured on DestinationCRM.com.)
Posted August 15, 2017

Fonolo's cloud-based call-backs are now available contact centers using Talkdesk.
Posted August 15, 2017

Inbenta will provide hybrid chat and chatbot technology via CXexchange to NICE inContact users.
Posted August 14, 2017