Cloud-based Support

Aryaka and 8x8 partnership will accelerate digital transformation for organizations across global workplaces.
Posted July 09, 2020

Intelisys is adding Bright Pattern Contact Center to its portfolio of telecommunications and cloud services.
Posted July 08, 2020

3CLogic partners with U.K. consulting firm ServiceCX, which specializes in customer service and digital transformation.
Posted July 08, 2020

CallTower's SMS text integration, CT Text, lets companies instantly connect with contacts via a natively integrated Microsoft Teams phone system.
Posted July 08, 2020

USAN brings Calabrio's workforce management and Amazon Connect to its cloud customer engagement solutions portfolio.
Posted July 08, 2020

Zoom will use the Now Platform to help scale customer service while ServiceNow will standardize on Zoom Phone. (Featured on DestinationCRM.com.)
Posted July 07, 2020

Sytel Softdial is a multimedia, multitenant, and fully blended contact center platform.
Posted July 02, 2020

LinkLive 9.1's new chat functionality enables messaging, video, and voice communications.
Posted June 30, 2020

The partnership integrates UJET's customer support with Calabrio's workforce and customer engagement solutions.
Posted June 30, 2020

Aircall's cloud-based phone and contact center solutions join TBI's portfolio.
Posted June 30, 2020

PCI Pal's Agent Assist integrates with key Avaya contact center solutions. (Featured on DestinationCRM.com.)
Posted June 30, 2020

RingCentral's Cloud PBX for Microsoft Teams features Direct Routing integration.
Posted June 30, 2020

WhatsApp can now be integrated with Cisco Finesse UCCX, UCCE, and PCCE contact centers.
Posted June 29, 2020

Evolve IP's Work Anywhere Office blends fully integrated virtual desktops, collaboration and communications tools, and contact center systems.
Posted June 23, 2020

Call Journey's Conversation Analytics technology is being combined with Oak Innovation's communications management platform. (Featured on DestinationCRM.com.)
Posted June 23, 2020

3CLogic's offering extends Microsoft's collaboration tool with its own cloud call center platform. (Featured on DestinationCRM.com.)
Posted June 23, 2020

The partnership offers PCI Pal's enhanced security and compliance to Talkdesk customers and partners worldwide. (Featured on DestinationCRM.com.)
Posted June 23, 2020

he Neutrino release of V-Person provides tools and expertise to help companies create AI-enhanced conversations with customers and employees. (Featured on DestinationCRM.com.)
Posted June 23, 2020

Intercom's Conversational Support Funnel offers a holistic framework for customer support through a messenger-first experience. (Featured on DestinationCRM.com.)
Posted June 23, 2020

Scoring, detection, and mitigation cloud service provides always-on communications security for company networks and contact centers. (Featured on DestinationCRM.com.)
Posted June 17, 2020

eGain Messaging Hub harmonizes messaging across bots and live agents.
Posted June 17, 2020

Genesys has named Amazon Web Services the preferred cloud provider for Genesys Cloud customer experience and contact center platform.
Posted June 17, 2020

Creatio partner Velvetech developed the Contact Center Product Suite, which is available on Creatio's marketplace. (Featured on SpeechTechMag.com.)
Posted June 16, 2020

Company further strengthens its direct and partner sales channels with its cloud contact center solutions. (Featured on SpeechTechMag.com.)
Posted June 16, 2020

UiPath now offers always-on, scalable conversational capabilities combined with automation on the most popular global messaging channels.
Posted June 16, 2020

Servion has completed several Cisco certifications and can now sell, install, and manage Cisco contact center and collaboration products in the United Kingdom.
Posted June 15, 2020

IXCloud records, stores, and analyzes interactions over Microsoft Teams without physical or virtual servers.
Posted June 11, 2020

8x8's Open Communications Platform offers telephony for Microsoft Teams, performance monitoring, and end-to-end interaction AI capabilities.
Posted June 10, 2020

The latest version of the Optanix Platform delivers new capabilities for unified communications.
Posted June 09, 2020

The partnership brings together cloud-based contact center and unified communications platforms.
Posted June 08, 2020

Organizations that adopted cloud technologies will be better positioned to adjust to the new normal, not to mention any future events that might call for unprecedented flexibility.
Posted June 08, 2020

Five9 partnered with Inference Solutions to launch its AI-powered intelligent virtual assistant for contact centers.
Posted June 05, 2020

New features enhance the mobility of contact center agents and subject matter experts.
Posted June 04, 2020

ServiceNow outlined new products and partnerships at its Knowledge 2020 Digital Experience event to help financial services, telecommunications, and healthcare firms with digital transformations and workflow improvements.
Posted June 03, 2020

Research firm MarketsandMarkets expects the CEM market to grow from $7.75 billion to $14.5 billion by 2024. (Featured on DestinationCRM.com.)
Posted June 02, 2020

Amelia for Customer Care allows organizations to scale and enhance customer service.
Posted June 02, 2020

New capabilities are added to Empirix's Hammer Cloud platform for network, infrastructure, and application testing and monitoring.
Posted May 28, 2020

Integrations extend UJET's ability to protect the identities of contact center workers and customers.
Posted May 27, 2020

CX Infinity for Cisco UCCX is a contact center application for digital customer engagements.
Posted May 27, 2020

Integrations provide increased collaboration, voice connectivity, and embedded agent controls.
Posted May 26, 2020

NICE inContact and Zendesk continue working together to support remote contact center teams.
Posted May 21, 2020

As the pandemic shuttered offices, Verint solutions were able to help companies move to remote work with disruption, its CEO maintains. (Featured on DestinationCRM.com.)
Posted May 20, 2020

The Luma 2.X Series sets the stage for increases in automation and knowledge management.
Posted May 20, 2020

IDFraud Contact Center uses voice biometrics to help telcos prevent new subscriber fraud. (Featured on SpeechTechMag.com.)
Posted May 20, 2020

Observe.ai's integration with Genesys Cloud enables businesses to analyze calls with sentiment analysis for compliance and quality monitoring, agent performance, and remote agent coaching in a single platform. (Featured on SpeechTechMag.com.)
Posted May 20, 2020

Genesys is the first to integrate with both Zoom Phone and Zoom Meetings. (Featured on DestinationCRM.com.)
Posted May 19, 2020

Verint brings interaction recording and compliance assurance to Microsoft Teams. (Featured on DestinationCRM.com.)
Posted May 19, 2020

NICE is offering complimentary NEVA licenses and predefined use cases packaged with professional services to help organizations create automations to support employees. (Featured on DestinationCRM.com.)
Posted May 18, 2020

This new integration empowers sales and support agents to reply directly to messages from Facebook users within the CallTrackingMetrics app. (Featured on DestinationCRM.com.)
Posted May 15, 2020

Cloud contact center provider 3CLogic is adding Observe.ai's SpeechNLP, call transcription, sentiment analysis, and quality management features. (Featured on SpeechTechMag.com.)
Posted May 15, 2020