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Cloud-based Support
Content Guru Integrates with Jabra Engage AI
Content Guru extends storm's sentiment analysis capabilities through Jabra Engage AI integration.
Posted May 30, 2023
TCN Enhances SMS Consent Tracking Feature in TCN Operator
TCN continues to strengthen its compliance solutions, helping its clients navigate the challenges with SMS consent and deliverability.
Posted May 30, 2023
Cyara Integrates OpenAI's GPT-3 with Botium
Cyara's OpenAI GPT-3 integration will accelerate conversational AI chatbot training and testing.
Posted May 24, 2023
PolyAI Launches in AWS Marketplace
PolyAI's customer-led voice assistants are now available to help AWS clients evolve their customer self-service experiences.
Posted May 23, 2023
UJET Integrates with Microsoft Teams
Native integration combines UJET's CCaaS routing logic with the modern communication features of Microsoft Teams UCaaS.
Posted May 23, 2023
Enghouse Systems Enters into Asset Purchase Agreement with Lifesize
Lifesize is undertaking a reorganization following its Chapter 11 filing.
Posted May 18, 2023
Genesys Launches Cloud EX
Genesys Cloud EX is a stand-alone solution for managing contact center and back-office employees.
Posted May 16, 2023
Dialpad Partners with Google Cloud for Generative AI
Dialpad will leverage Google Cloud's Vertex AI alongside its own AI to power 12 next-generation AI features.
Posted May 09, 2023
RingCentral Launches RingCentral for Teams 2.0
Revamped solution enhances Microsoft Teams with advanced telephony, mobile experience, SMS, fax, integrations, and faster performance.
Posted May 09, 2023
New Realities Drive Contact Center Transformation
Leading service organizations are building new pathways to better service quality, scalability, and cost in post-pandemic contact centers, Deloitte finds.
Posted May 09, 2023
BT and Five9 Expand Partnership
Mutual customers can now access Five9 Intelligent CX Platform embedded with BT's global voice and data services.
Posted May 05, 2023
CallMiner Collaborates with Microsoft to Enhance AI Capabilities
CallMiner advances its platform through Microsoft's Azure Cognitive Services, including early access to OpenAI.
Posted May 03, 2023
Reinvent Telecom Introduces MyCloud Contact Center Platform
MyCloud Contact Center is a private-label contact center as a service (CCaaS) platform for small to midsized businesses.
Posted May 03, 2023
Glia Adds Voice Banking and Secure Conversations to Interaction Platform
AI voice banking and secure messaging features add simplicity and security to customer interactions via the Glia platform.
Posted May 02, 2023
TTEC Digital Introduces WFM Adapter for Microsoft Dynamics 365 Customer Service
TTEC's WFM Adapter for Microsoft Dynamics 365 Customer Service adds workforce management capabilities to Microsoft's digital contact center platform.
Posted May 02, 2023
Medallia Partners with Cresta, Five9, and LivePerson
Medallia's integrations with Cresta, Five9, and LivePerson combine conversation intelligence and real-time experience insights.
Posted May 02, 2023
Bucher + Suter Announces Webex Contact Center Support for Service Cloud Voice with b+s Connects
Bucher + Suter's b+s Connects integrates Salesforce Service Cloud Voice and Webex Contact Center.
Posted May 02, 2023
Bright Pattern Launches Omni-Enterprise CX
Bright Pattern's Omni-Enterprise CX allows any employee (even people outside the contact center) to connect to customers on any channel.
Posted May 02, 2023
AWS Adds to Contact Lens
AWS has added AI and analytics to Contact Lens to help managers evaluate agent performance and identify coaching needs.
Posted April 27, 2023
8x8 Updates Its XCaaS Solution
8x8 XCaaS feature updates include conversational AI self-service, audit history, enhanced mobile administration, and more.
Posted April 27, 2023
Communications Platform-as-a-Service (CPaaS) Market to Hit $60 Billion by 2032
FMI projects 25 pecent CAGR for CPaaS solutions through 2032, fueled largely by chatbot adoption.
Posted April 26, 2023
LivePerson Upgrades Conversational Cloud with Generative AI
LivePerson is adding large language models and voice capabilities to its Conversational Cloud
Posted April 25, 2023
Cognigy's Conversational AI Platform Now Available in AWS Marketplace
Cognigy has made its Cognigy.AI platform available to Amazon Web Services customers.
Posted April 25, 2023
Uniphore Is Now Available in AWS Marketplace
Uniphore's U product portfolio is now available to AWS customers worldwide. (Featured on
DestinationCRM.com
.)
Posted April 21, 2023
UJET, Google Cloud, and Alvaria Partner
UJET, Google Cloud, and Alvaria team up to pair Google Cloud Contact Center AI platform and workforce engagement management.
Posted April 20, 2023
CallMiner Integrates with Zoom
CallMiner's integration with Zoom Meetings enables users to ingest and analyze video and audio from the collaboration and communication platform. (Featured on
SpeechTechMag.com
.)
Posted April 18, 2023
Dialpad to Add Generative AI to Its Ai-Powered Customer Intelligence Platform
Over the next year, Dialpad will introduce Ai Recap, Ai Scorecards, Ai Playbooks, and Coaching Hub. (Featured on
DestinationCRM.com
.)
Posted April 18, 2023
Calabrio ONE is Now Listed on Genesys AppFoundry
Following an integration with Genesys' Cloud CX platform, Calabrio ONE is now available in Genesys' AppFoundry marketplace.
Posted April 13, 2023
Verint Enhances Capabilities in Verint Intelligent Virtual Assistant
Powered by Verint Da Vinci AI, Verint IVA enhancements help companies deliver customer experience automation at scale.
Posted April 11, 2023
Customer Experience Management Market to Top $48 Billion by 2032
Polaris Market Research expects the global customer experience management market to reach $48.56 billion by 2032, up from a current value of $13.8 billion.
Posted April 03, 2023
SuccessKPI Partners with Zoom to Unlock Insights for Contact Centers
SuccessKPI's AI-driven Insight and Action platform integrates with Zoom.
Posted April 03, 2023
NICE Adds AI in Spring 2023 Release of CXone
New capabilities in CXone's Spring 2023 release provide real-time interaction guidance and low-code smart self-service options.
Posted April 03, 2023
XSELL Partners with NICE
XSELL Technologies has partnered with NICE to deliver its XSELL HiPer Agent Experience on NICE's CXone.
Posted March 31, 2023
Cognigy Partners with Avaya
Cognigy integrates its conversational and generative AI technology with Avaya Experience Platform.
Posted March 31, 2023
Verint Expands Partnership with Google Cloud
Verint's new partnership with Google Cloud leverages a platform-to-platform approach to customer experience automation.
Posted March 29, 2023
Five9 Launches Agent Assist 2.0
Five9 Agent Assist 2.0 includes AI Summary powered by OpenAI.
Posted March 29, 2023
Cognigy Partners with Foundever and Genesys
Cognigy's conversational AI is now integrated with Genesys and Foundever solutions and available to their networks.
Posted March 28, 2023
Bandwidth Launches Maestro
Bandwidth Maestro helps companies integrate real-time voice apps across unified communications, cloud contact center, and AI platforms.
Posted March 28, 2023
LiveVox Partners with CGI
LiveVox has integrated its cloud contact center technology with CGI's collections platform for financial firms.
Posted March 28, 2023
Genesys Launches GCXNow, a Free Trial for SMBs
Genesys GCXNow is a free trial version of the Genesys Cloud CX platform.
Posted March 28, 2023
UJET and Google Cloud Launch Intelligent Workforce Management
UJET works with Google Cloud to implement a the UJET WFM suite, with contact center forecasting, scheduling, and adherence monitoring.
Posted March 27, 2023
Amazon Launches Chime SDK Call Analytics
AmazonChime SDK Call Analytics provides real-time voice tone analysis and speaker search.
Posted March 27, 2023
Tata Launches Jamvee Calling Solution
Tata Communications' Jamvee is an integrated, cloud-based calling and collaboration solution for global companies.
Posted March 27, 2023
NICE Announces Enlighten Actions
NICE Enlighten Actions combines NICE's own Enlighten AI with OpenAI's ChatGPT for generative AI.
Posted March 27, 2023
Calabrio Adds WFM to Zoom Contact Center
Calabrio has integrated its workforce management solution with Zoom Contact Center.
Posted March 27, 2023
Verint Partners with Eventus
Eventus becomes a Verint value-added reseleer, bringing Verint's Digital-First Engagement solutions to customers worldwide.
Posted March 23, 2023
Sprinklr Launches Winter Release of CCaaS Solution
Sprinklr's latest release includes 120 customer service and 25 AI innovations.
Posted March 22, 2023
3CLogic CTI and Contact Center Solution Now Available on SAP Store
By integrating with SAP CRM Sales and SAP CRM Service Manager, 3CLogic delivers cloud contact center capabilities to enhance customer engagements while optimizing business workflows and operations.
Posted March 22, 2023
LiveVox Launches LV19 Contact Center Platform Release
LV19 empowers contact center professionals to drive collaboration and productivity.
Posted March 22, 2023
Contact Center Software Market to Be Worth $93.7 Billion by 2027
MarketsandMarkets eyes 21.6 percent annual growth driven by cloud deployments and integration service needs.
Posted March 21, 2023
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Best
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Webinars
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Content
Library
Pain Point Prioritization: Turning Financial Services Data Into Decision-Making
How to Make Every Survey a Top Customer Experience
CX in the new era of intelligent self-service
Four pivotal pillars necessary to excel in digital experience management
Elevating the Employee Experience During an Economic Downturn
Recession Ahead: How Contact Centers Can Do More With Less
4 Tips for Creating an Exceptional Self-Service Experience
Elevating the Value of Customer Service Through a Data-Driven Approach
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