Cloud-based Support

Servion can offer any Cisco contact center solution to companies of all sizes, deployed on-premises, hosted, or in the cloud.
Posted October 23, 2019

iMachine powers OnviSource's advanced analytics, robotic process automation, and intelligent virtual agents. (Featured on DestinationCRM.com.)
Posted October 22, 2019

Claro is now a reseller of Talkdesk's omnichannel contact center offerings.
Posted October 17, 2019

Zoom integration through Talkdesk Enterprise Cloud Contact Center fosters seamless, cross-department collaboration.
Posted October 15, 2019

8x8 is becoming a global reseller of PCI Pal's secure payments solutions for contact centers.
Posted October 15, 2019

SYNNEX and RingCentral bring cloud communications and contact center solutions to SYNNEX's U.S. channel partners.
Posted October 15, 2019

Avaya IX Subscription Program delivers a flexible unified communications and contact center software consumption model
Posted October 09, 2019

Playvox's agent optimization suite includes quality assurance, performance management, learning, coaching, agent recognition, and agent motivation in one platform. (Featured on DestinationCRM.com.)
Posted October 08, 2019

Aspect improves the performance and scalability of its workforce optimization, inbound, outbound, and omnichannel offering.
Posted October 07, 2019

Avaya's IX-CC contact center offering will be hosted in Microsoft's Azure data centers,
Posted October 07, 2019

Avaya is expanding its unified communications portfolio with Avaya Cloud Office by RingCentral.
Posted October 04, 2019

Serenova's free Contact Center Maturity Assessment evaluates and identifies opportunities to improve customer experience delivery.
Posted October 04, 2019

KustomerIQ brings artificial intelligence to customer interactions.
Posted October 03, 2019

Acqueon Engagement has been added to NICE inContact CXexchange to help sales, marketing, and service organizations engage with customers.
Posted October 03, 2019

Upland's acquisition of InGenius establishes a contact center productivity solution suite with native CRM agent communications, knowledge management, and customer sentiment analysis.
Posted October 02, 2019

Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019

Sugar Connect integrates customer experience activities with Microsoft Office 365 and Google G Suite. (Featured on DestinationCRM.com.)
Posted September 26, 2019

Numonix has collaborated with Microsoft for Teams compliance recording.
Posted September 23, 2019

Avaya adopts hybrid cloud solutions from IBM to expand Avaya ReadyNow private cloud.
Posted September 18, 2019

Cisco integrates Webex Contact Center with Webex Calling and increases its scalability.
Posted September 18, 2019

Companies using Cisco's on-premises unified communications and contact center offerings can now upgrade their IVRs to cloud-based intelligent virtual agents. (Featured on DestinationCRM.com.)
Posted September 17, 2019

Cyara's Accelerator, available on the Genesys AppFoundry, gives businesses another path to transition to PureCloud.
Posted September 10, 2019

ChoiceView transforms ordinary phone calls into voice with visual calls on Amazon Web Services.
Posted September 10, 2019

UJET maintains industry standards for data protection.
Posted September 04, 2019

Glassbox users can now replay sessions in real time directly in Salesforce. (Featured on DestinationCRM.com.)
Posted September 04, 2019

Partnerships with Converged Communication Network Applications and Byte open the Australian market for NICE inContact.
Posted August 29, 2019

NICE inContact's CXone Workforce Optimization is certified for use by government contact centers.
Posted August 28, 2019

Cisco's acquisition of CloudCherry will allow it to expand into cloud data analytics for contact centers.
Posted August 26, 2019

Innov8tif will incorporate ID R&D's fully passive anti-spoofing biometric solution into its EMAS eKYC solution
Posted August 26, 2019

The integration of Ytel's CPaaS offering gives users more control over the voice output of their interactive voice response systems.
Posted August 23, 2019

Intermedia's acquisition of Telax brings together cloud-based unified communications and contact center solutions.
Posted August 12, 2019

Twilio Conversations provides one unified API to scale group conversations across SMS, MMS, chat, and WhatsApp.
Posted August 07, 2019

Bright Pattern is teaming with Robert C. Davis and Associates to bring consulting practices and omnichannel contact center technology to midsized and enterprise organizations.
Posted August 07, 2019

RingCentral's agreement with Fujitsu adds its cloud communications and contact center solutions to Fujitsu's Digital Workplace.
Posted August 07, 2019

Voximplant's Smartcalls upgrades include Google Dialogflow and SIP integrations.
Posted August 06, 2019

Vonage bolsters the artificial intelligence and conversational analytics capabilities of its OneVonage and NewVoiceMedia platforms via its purchase of Over.ai's assets.
Posted August 06, 2019

Atos will sell NICE inContact's CXone integrated with Circuit, the Atos unified communications and collaboration (UCC) cloud solution.
Posted August 06, 2019

PBX_Change is now authorized to resell and consult on Cisco's technology.
Posted August 06, 2019

Gupshup is enabling businesses and customers to customize messages over WhatsApp.
Posted July 31, 2019

The partnership connects Tenfold's cloud integration layer and intelligent integrated desktop agent with Avaya IX Contact Center and Avaya IX Workplace.
Posted July 31, 2019

Financial firms can now leverage NICE compliance recording and object-based cloud storage to retain growing volumes of communications required for key regulations.
Posted July 31, 2019

Aspect Unified IP Infinity commits additional support and long-term benefits to users of Aspect's contact center platform.
Posted July 30, 2019

8x8 Express is a complete phone systems with video and audio capabilities for small organizations.
Posted July 25, 2019

Westcon will act as RingCentral's reseller in the United Kingdom and Ireland.
Posted July 24, 2019

Bright Pattern partners with Zappix to deliver on-demand customer service and omnichannel contact center capabilities. (Featured on DestinationCRM.com.)
Posted July 23, 2019

8x8's Wavecell acquisition extends its cloud platform to include service delivery capabilities and APIs for SMS, chat apps, voice, and video.
Posted July 18, 2019

NICE Trading Recording, NICE inContact CXone, and NICE Multi Channel Recording will be seamlessly integrated with Microsoft Teams.
Posted July 16, 2019

Integration brings together Five9's Intelligent Cloud Contact Center with Microsoft Teams to enable customer service agents to collaborate with experts. (Featured on DestinationCRM.com)
Posted July 12, 2019

8x8 Managed Technical Services enhances existing networks to deliver optimum performance for mission-critical applications.
Posted July 11, 2019

Hybrid cloud enables users to minimize or eliminate toll charges and to increase the reliability and quality of test calls.
Posted July 10, 2019