Partnerships bring intraday workforce automation and IVR capabilities to CXone users.
Posted September 15, 2017
The latest release offers omnichannel journey management, analytics-based routing, and unified workforce optimization. (Featured on DestinationCRM.com.)
Posted September 15, 2017
8x8's Atlassian integrations help businesses modernize communications, collaboration, and customer engagement.
Posted September 13, 2017
New SIP Trunking Service provides VirtualPBX customers with a cost-saving way to modernize existing PBX systems.
Posted September 12, 2017
Bright Pattern now integrates with Monet WFM to provide a complete all-in-one contact center solution.
Posted September 12, 2017
Context Mobile adds real-time in-app activity to support agents' dashboards powered through AI.
Posted September 12, 2017
AnswerDash Connector enhances NICE inContact's CXone's web, mobile, and chatbot functionality.
Posted September 06, 2017
The partnership brings real-time video customer interactions to NICE inContact CXone.
Posted September 01, 2017
The 3.16 Summer Release provides tools for contact center supervisors to manage agents and day-to-day operations with added customizations.
Posted August 30, 2017
CogniCor will provide conversation-based artificial intelligence logic in a virtual assistant integrated with NICE inContact CXone.
Posted August 25, 2017
Voxbone customers can now use cloud-based speech analytics from CallMiner.
Posted August 25, 2017
The new CC-One platform includes integrated workforce optimization, IVR, unified commuinications, analytics, and more in a single product.
Posted August 23, 2017
Cloud technology lets agents work from anywhere, even remote vacation hot spots.
Posted August 22, 2017
SpiceCSM offers its application on the CXexchange Marketplace to enhance the agent experience for NICE inContact CXone users.
Posted August 21, 2017
ProTel's WebRTC-based mobile app for businesses provides omnichannel online customer services.
Posted August 21, 2017
ZOSE is a search engine designed for omnichannel contact center optimization.
Posted August 16, 2017
AIVA empowers companiesto build once and deploy anywhere across customer touchpoints.
Posted August 16, 2017
Dennis Fois takes over as president and chief operating officer. (Featured on DestinationCRM.com.)
Posted August 15, 2017
Fonolo's cloud-based call-backs are now available contact centers using Talkdesk.
Posted August 15, 2017
Inbenta will provide hybrid chat and chatbot technology via CXexchange to NICE inContact users.
Posted August 14, 2017
VoiceBase integrates its recording and speech analytics offering into Voxbone's communications platform. (Featured on SpeechTechMag.com.)
Posted August 11, 2017
Elafris now supports Alexa through its virtual agent platform for the insurance industry.
Posted August 09, 2017
The cloud platform looks to help organizations improve their cross-channel customer experiences.
Posted July 31, 2017
The upgrades aim to boost productivity and mobility for customer service teams of all sizes.
Posted July 27, 2017
New relationship enables Ingram Micro to distribute 8x8 cloud communications and contact center solutions.
Posted July 27, 2017
Nuance IVR to Digital connects traditional phone and digital channels with AI-powered omnichannel solution. (Featured on SpeechTechMag.com.)
Posted July 26, 2017
New offerings provide customers with expertise and resources needed to fully recognize business value of Calabrio ONE. (Featured on SpeechTechMag.com.)
Posted July 25, 2017
Zenylitics will incorporate CallMiner Eureka speech analytics with its extensive contact center and speech analytics products into a full-service quality assurance offering.
Posted July 25, 2017
Five9 has moved its contact center-as-a-service to Microsoft's AppSource marketplace.
Posted July 25, 2017
Verint Customer Engagement solutions are now available in the cloud and on premises through a collaboration with Group Elite Communications.
Posted July 25, 2017
IVAs have much greater potential than IVRs, but vendors still have work to do to move the technology beyond the hype stage.
Posted July 21, 2017
With its updated Virtual Contact Center, 8x8 aims to provide companies with tools to boost collaboration, productivity, and customer engagement.
Posted July 20, 2017
Verint's cloud-based knowledge solution advances employee engagement, information access, and consistency across customer service channels.
Posted July 19, 2017
Updated contact center application enhances agent experience with intelligent SMS routing and integration, task and activity queuing, and support for Office 365 Federated Agents.
Posted July 19, 2017
Pilot explores how artificial intelligence can help travel agencies serve travelers better by fulfilling their most common service and support requests with smart technology.
Posted July 12, 2017
Five9's Summer 2017 release places more emphasis on global capabilities.
Posted July 12, 2017
The latest release of CafeX Live Assist for Microsoft Dynamics 365 supports chatbot-to-agent escalation, mobile customer service, and agent productivity enhancements.
Posted July 12, 2017
NVM becomes a Verint Workforce Management reseller.
Posted July 10, 2017
Aircall has expanded its integration partner ecosystem with the launch of the Kustomer integration powered by Aircall's public API.
Posted July 07, 2017
Bright Pattern offers contact centers real-time caller data from The Data Group.
Posted July 06, 2017
OpenMethods and Five9 have partnered to enable omnichannel interaction for contact centers using Oracle Service Cloud.
Posted June 30, 2017
New partnership enables Softchoice to add 8x8 cloud-based unified communications, team collaboration, and contact center solutions to its portfolio.
Posted June 29, 2017
3CLogic's latest AI release leverages Amazon Lex to streamline customer service automation.
Posted June 29, 2017
COPC's RevealCX is a quality monitoring and business intelligence software package for contact centers.
Posted June 28, 2017
CallMiner Eureka Starter Edition brings speech analytics to small contact centers and companies starting with analytics.
Posted June 28, 2017
Partnership will deliver cloud contact center solutions for businesses.
Posted June 27, 2017
Avaya Customer Engagement Cloud brings together solutions inthe Avaya Oceana platform.
Posted June 27, 2017
The integration brings personalized video to visual IVR.
Posted June 23, 2017
A hybrid approach that uses both cloud and premise-based systems can address many of the fears around migrating to cloud tech.
Posted June 23, 2017
TeleTech Humanify delivers personalized, end-to-end customer engagement through consulting, technology, and operations.
Posted June 21, 2017