Cloud-based Support

Bright Pattern has integrated its omnichannel cloud contact center software with NICE Workforce Optimization (WFO) powered by advanced analytics
Posted April 17, 2018

Channel partners can now tap into Brightlink's cloud services.
Posted April 17, 2018

TCN enhances its cloud-based contact center platform with CallMiner speech analytics. (Featured on DestinationCRM.com.)
Posted April 10, 2018

Oracle has added customer service, marketing, sales, and commerce capabilities to its Customer Experience Cloud suite. (Featured on DestinationCRM.com.)
Posted April 10, 2018

The business process as a service market is expected to reach $72.25 billion by 2025, with customer support and service making up the largest-growing segment.
Posted April 04, 2018

Guide Enterprise is designed to help large companies identify gaps in self-service content.
Posted April 03, 2018

Conversocial now supports WeChat as a customer interaction channel.
Posted March 28, 2018

NICE inContact CXone will now be available to European companies, with GDPR compliance built in.
Posted March 23, 2018

The contact center outsourcer is engaging in cloud transformation using Avaya contact center solutions.
Posted March 21, 2018

Vidyard GoVideo for Zendesk lets customer support agents capture and share personal video messages directly within Zendesk. (Featured on DestinationCRM.com.)
Posted March 20, 2018

ConvergysCX is a cloud-based voice of the customer solution. (Featured on DestinationCRM.com.)
Posted March 20, 2018

Native integration to Salesforce Service Cloud Lightning offers businesses more control and flexibility in orchestrating the customer journey across multiple communication channels.
Posted March 15, 2018

NewVoiceMedia has unveiled a fully integrated omnichannel solution as part of its Spring '18 release.
Posted March 14, 2018

VoiceTrends 2.0 includes more detailed customer journey visualization, enhanced data metrics, and improved APIs
Posted March 14, 2018

Smartcalls allows companies to design flexible outbound calling campaigns with no programming.
Posted March 14, 2018

Monet WFM for Salesforce.com links with Service Cloud or Sales Cloud to create a unified platform supporting multiple channels. (Featured on DestinationCRM.com.)
Posted March 13, 2018

Omnichannel speech analytics is now enabled on Voxbone's voice platform through APIs and a web portal.
Posted March 13, 2018

The fully programmable cloud contact center platform aims to give companies complete control of their contract center experience.
Posted March 12, 2018

Offered through Vonage's Nexmo Partner Program and the Vonage API Platform, the new offerings introduce a building-block' approach to implementing contact center technologies.
Posted March 12, 2018

The gamification platform will become part of Noble's contact center offerings.
Posted March 12, 2018

X Series combines communication, collaboration, and contact center solutions into one platform.
Posted March 12, 2018

The offering is a cloud-native platform for larger contact centers.
Posted March 12, 2018

Dialpad, a cloud-based communications provider, has launched Call Center, a solution that eliminates much of the complexity involved with implementing traditional call centers and makes them accessible to small and midsize businesses.
Posted March 09, 2018

New agent experience extends CxEngage's omnichannel functionality to leading CRM systems.
Posted March 07, 2018

Additional capabilities help companies make sense of omnichannel customer feedback.
Posted March 07, 2018

Aspect AI Assistant Suite combines voice, digital channels, and artificial intelligence.
Posted March 07, 2018

Bright Pattern's Spring 2018 release features active-active disaster containment, a streamlined agent desktop, and artificial intelligence.
Posted March 06, 2018

Fixed-price offer empowers companies to deploy AI virtual agents in just 60 days.
Posted March 01, 2018

ZaiLab's cloud-based platform offers a pay-as-you-go pricing model.
Posted February 28, 2018

Arrow Connect IoT platform is now integrated with Zang Workflow.
Posted February 27, 2018

Verint's growing line of SMB-specific solutions now includes recording, quality management, and workforce optimization solutions.
Posted February 27, 2018

New reseller relationship offers CTIntegrations' CT Suite omnichannel automation, management, and routing to more contact centers.
Posted February 21, 2018

Wysdom.AI will deliver a full-stack, artificial intelligence-based virtual assistant through Microsoft's AppSource.
Posted February 21, 2018

Optus Business customers will gain access NICE's cloud-based customer experience platform.
Posted February 21, 2018

A flexible software delivery option and suite of managed customer-premises equipment (CPE) services will strengthen payment data security and simplify PCI compliance.
Posted February 13, 2018

Mitel's cloud solutions achieve HIPAA certification for safeguarding patient data and adhering to security standards.
Posted February 07, 2018

OnviCenter 8 is OnviSource's automated customer experience management and business process automation solution.
Posted February 06, 2018

Passage.AI helps companies build conversational chatbots using natural language processing.
Posted February 06, 2018

Dialpad's Pure-Cloud Solution now offers service teams a business phone system inside Zendesk.
Posted January 31, 2018

Empirix's OneSight is certified for use with Avaya Aura contact center systems.
Posted January 30, 2018

Lightico adds mobile sales collaboration tools to NICE inContact's CXone customer service platform.
Posted January 30, 2018

Spoken's contact center offerings supercharge Avaya's move into big data, machine learning, AI, and the cloud.
Posted January 29, 2018

CXone Agent for Salesforce add's NICE's Workforce Optimization to Salesforce.com's unified desktop.
Posted January 22, 2018

Textel SMS offers multiple conversation capabilities with seamless text application.
Posted January 18, 2018

Aspect Software Secures PCI Level 1 Certification for Aspect Via™ in North America
Posted January 18, 2018

The integration links the ServiceNow IT Service Management and Customer Service Management with Genesys PureEngage.
Posted January 17, 2018

CTI Adaptor integrates legacy or on-premises telephony and CRM systems for increased engagement visibility.
Posted January 16, 2018

Dennis Fois will lead the company after serving as CEO at Rant & Rave. (Featured on DestinationCRM.com.)
Posted January 08, 2018

Brand Embassy provides a digital customer care platform extending CXone AI and chatbot functionality.
Posted January 03, 2018

Service providers should focus on strong partnerships to gain competitive advantage, finds Frost & Sullivan.
Posted January 02, 2018