USAN has incorporated digital communication channels into Contact Suite, a set of pre-packaged applications for Amazon Connect.
Posted December 05, 2019
Zendesk has chosen Amazon Connect as a preferred contact center voice solution for global deployment with Zendesk Talk Partner Edition.
Posted December 04, 2019
AWS Contact Lens helps businesses identify customer issues and trends, search call and chat transcripts, and improve agent performance.
Posted December 04, 2019
Acqueon Desktop and Acqueon Analytics expand Acqueon's conversational engagement suite for Amazon Connect.
Posted December 04, 2019
PCI Pal has joined Avaya's DevConnect Program, integrating its payment processing solutions into Avaya's contact center platforms. (Featured on DestinationCRM.com.)
Posted December 03, 2019
SYNNEX will sell Avaya OneCloud secure UCaaS solutions to address the secure communications and collaboration needs of U.S. government agencies.
Posted November 26, 2019
Helpshift + Amazon Connect powers connected customer conversations across phone and messaging.
Posted November 20, 2019
Sprinklr's Fall 2019 Release features 400 new features, including Microsoft Dynamics 365, Trustpilot integrations, a mobile app, and Live Chat. (Featured on DestinationCRM.com.)
Posted November 20, 2019
Salesforce unveiled several voice interfaces for its Customer 360 platform today at its annual Dreamforce user conference. (Featured on DestinationCRM.com.)
Posted November 19, 2019
NICE inContact expands its footprint within the APAC region with a partnership with Austrailan company Lake
Posted November 19, 2019
The addition of Loxysoft's ProScheduler strengthens Serenova's portfolio of contact center solutions.
Posted November 18, 2019
AI-infused automation and mobile features streamline Verint WFM's user experiences. (Featured on DestinationCRM.com.)
Posted November 18, 2019
SightCall enables customers to escalate chatbot conversations to live visual support sessions. (Featured on DestinationCRM.com.)
Posted November 18, 2019
Leading companies are applying artificial intelligence to voice conversations, not just to text-based interactions.
Posted November 18, 2019
Mitel has added virtual agent and workforce aoptimization capabilities to its contact center solutions portfolio and broadened the availability of its MiCloud Connect CX product.
Posted November 15, 2019
The integration enables virtual agents and will include other artificial intelligence capabilities.
Posted November 15, 2019
Salesforce has named Microsoft Azure as its public cloud provider for Salesforce Marketing Cloud and integrated Salesforce Sales and Service Clouds with Microsoft Teams. (Featured on DestinationCRM.com.)
Posted November 14, 2019
The combination of Five9 and Whendu technologies will allow enterprises to move to the cloud rapidly by integrating workflows in real time.
Posted November 13, 2019
Companies can now integrate app-based chatbot technology with one click through Talkdesk AppConnect.
Posted November 12, 2019
Freedom will transform agent performance, enabling agents to work from anywhere and on any device.
Posted November 07, 2019
TTEC and LivePerson combine technology and services to offer digital engagement, messaging and AI solutions.
Posted November 06, 2019
The latest version of Mobile Agent offers enhanced calling features for field agents.
Posted November 05, 2019
Five9's Einstein Bot engages with customers, gathers their intent, and routes the interaction to an agent with all of the context preserved.
Posted November 01, 2019
Vonage today launched a number of solutions to help companies interact with customers and retain context during and after those interactions.
Posted October 30, 2019
NICE inContact's CXone Fall 2019 release helps companies reach more customers on more channels.
Posted October 30, 2019
Medallia integrates with ServiceNow and is available in the ServiceNow Store.
Posted October 30, 2019
Talkdesk adds Information Security Management and Business Continuity Management security certifications.
Posted October 30, 2019
NICE inContact's latest innovation advances CXone Agent for Salesforce with digital channel elevation and enhanced agent experience.
Posted October 29, 2019
New research suggests that by 2030, 69 percent of decisions made during customer interactions will be made by machines rather than humans.
Posted October 25, 2019
Servion can offer any Cisco contact center solution to companies of all sizes, deployed on-premises, hosted, or in the cloud.
Posted October 23, 2019
iMachine powers OnviSource's advanced analytics, robotic process automation, and intelligent virtual agents. (Featured on DestinationCRM.com.)
Posted October 22, 2019
Claro is now a reseller of Talkdesk's omnichannel contact center offerings.
Posted October 17, 2019
Zoom integration through Talkdesk Enterprise Cloud Contact Center fosters seamless, cross-department collaboration.
Posted October 15, 2019
8x8 is becoming a global reseller of PCI Pal's secure payments solutions for contact centers.
Posted October 15, 2019
SYNNEX and RingCentral bring cloud communications and contact center solutions to SYNNEX's U.S. channel partners.
Posted October 15, 2019
Avaya IX Subscription Program delivers a flexible unified communications and contact center software consumption model
Posted October 09, 2019
Playvox's agent optimization suite includes quality assurance, performance management, learning, coaching, agent recognition, and agent motivation in one platform. (Featured on DestinationCRM.com.)
Posted October 08, 2019
Aspect improves the performance and scalability of its workforce optimization, inbound, outbound, and omnichannel offering.
Posted October 07, 2019
Avaya's IX-CC contact center offering will be hosted in Microsoft's Azure data centers,
Posted October 07, 2019
Avaya is expanding its unified communications portfolio with Avaya Cloud Office by RingCentral.
Posted October 04, 2019
Serenova's free Contact Center Maturity Assessment evaluates and identifies opportunities to improve customer experience delivery.
Posted October 04, 2019
KustomerIQ brings artificial intelligence to customer interactions.
Posted October 03, 2019
Acqueon Engagement has been added to NICE inContact CXexchange to help sales, marketing, and service organizations engage with customers.
Posted October 03, 2019
Upland's acquisition of InGenius establishes a contact center productivity solution suite with native CRM agent communications, knowledge management, and customer sentiment analysis.
Posted October 02, 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019
Sugar Connect integrates customer experience activities with Microsoft Office 365 and Google G Suite. (Featured on DestinationCRM.com.)
Posted September 26, 2019
Numonix has collaborated with Microsoft for Teams compliance recording.
Posted September 23, 2019
Avaya adopts hybrid cloud solutions from IBM to expand Avaya ReadyNow private cloud.
Posted September 18, 2019
Cisco integrates Webex Contact Center with Webex Calling and increases its scalability.
Posted September 18, 2019
Companies using Cisco's on-premises unified communications and contact center offerings can now upgrade their IVRs to cloud-based intelligent virtual agents. (Featured on DestinationCRM.com.)
Posted September 17, 2019