Cloud-based Support

The two companies are pairing to accelerate contact center digital transformations.
Posted February 19, 2020

The Virtual Observer acquisition comes as Five9 continues to accelerate enterprise cloud contact center adoption.
Posted February 19, 2020

Evolve IP's Voice2Teams integrates Microsoft's collaboration platform with Cisco's communications platform.
Posted February 14, 2020

RingCentral continues to expand its cloud communications, collaboration, and contact center platforms with close to 3,000 certified integrations. (Featured on DestinationCRM.com.)
Posted February 13, 2020

Brekeke has connected its office telephony system with Zoho's cloud-based CRM platform. (Featured on DestinationCRM.com.)
Posted February 11, 2020

Kustomer is certified for commitment to create and maintain a secure operating environment for customer data. (Featured on DestinationCRM.com.)
Posted February 11, 2020

RingCentral extends large enterprise reach by joining Atos' Digital Workplace solutions portfolio.
Posted February 11, 2020

Avaya and Afiniti pairing yields Avaya AI Routing with Afiniti AiRo
Posted February 05, 2020

Pop-up Service Desk helps companies handle increased help desk calls and trouble tickets during digital transformations. (Featured on DestinationCRM.com.)
Posted February 04, 2020

Mordor Intelligence expects cloud contact center deployments to increase 25 percent per year through 2025.
Posted January 30, 2020

8x8 Contact Center adds payment processing and quality management.
Posted January 29, 2020

NICE incorporates sentiment data on top of predictive behavioral routing as part of CXone and Nexidia suite upgrades.
Posted January 29, 2020

Acquisition will advance ServiceNow's native AI capabilities to help work flow more smoothly across the enterprise, in all major languages.
Posted January 29, 2020

Aircall brings its cloud contact center solution to TCG's SMB customers.
Posted January 29, 2020

Cisco today introduced an AI infusion, a new customer experience solution, and a new cloud contact center product. (Featured on DestinationCRM.com.)
Posted January 28, 2020

Avaya is partnering with Noble to add capabilities to Avaya IX Contact Center.
Posted January 28, 2020

Altura partners with RingCentral to bring cloud communications and contact center solutions to its U.S. customers.
Posted January 28, 2020

Zendesk Marketplace now offers ChurnZero integration.
Posted January 27, 2020

Aircall has joined with CNSG to offer a UCaaS and CCaaS solution through thousands of partners nationwide.
Posted January 23, 2020

New connectors let Teneo users bring conversational AI to more channels.
Posted January 16, 2020

MindTouch's solution is now available within Genesys Cloud.
Posted January 16, 2020

Genesys has rolled out Genesys Cloud, its public cloud contact center platform.
Posted January 15, 2020

CallTower Direct Routing is linked to Microsoft's latest collaboration tool.
Posted January 15, 2020

GoTo's new integrations help customers drive greater productivity and efficiency in their communication and collaboration workflows. (Featured on DestinationCRM.com.)
Posted January 14, 2020

Virtual Agent is the first of Talkdesk's aggressive 20-in-20 release program to introduce more than 20 products in 2020.
Posted January 13, 2020

Cloud contact center and CRM providers join forces to power faster and more personalized customer experiences.
Posted January 06, 2020

VoiceFoundry's customer journey design expertise and Cyara's testing and assurance capabilities will help clients achieve smooth migration and CX design when migrating to Amazon Connect.
Posted December 20, 2019

Aircall's App Marketplace features 50 integrations with technology partners from 12 categories
Posted December 20, 2019

Verint's RPA Discovery solution helps companies identify workflows that could better be performed by automation.
Posted December 18, 2019

Aspect Workforce Management v19 is now available on Microsoft's Azure cloud environment.
Posted December 18, 2019

Ribbon's cloud-native SBC has been successfully tested with Amazon Chime Voice Connector for SIP-based Media Recording (SIPREC). (Featured on SpeechTechMag.com.)
Posted December 17, 2019

AudioCodes' collaboration with AWS allows shared customers to stream phone calls to AWS machine learning services for recording, transcription, voice processing, and analysis. (Featured on SpeechTechMag.com.)
Posted December 17, 2019

MindTouch integration lets contact center agents access knowledgebases from within Salesforce Service Cloud and Salesforce Community Cloud. (Featured on DestinationCRM.com.)
Posted December 13, 2019

Interactive Northwest's configurable survey and forms application for customer feedback is compatible with Avaya IX Contact Center solutions.
Posted December 11, 2019

Five9's and Zoom's jointly developed solution allows seamless call routing between Zoom Phone and the Five9 Intelligent Cloud Contact Center.
Posted December 11, 2019

USAN has incorporated digital communication channels into Contact Suite, a set of pre-packaged applications for Amazon Connect.
Posted December 05, 2019

Zendesk has chosen Amazon Connect as a preferred contact center voice solution for global deployment with Zendesk Talk Partner Edition.
Posted December 04, 2019

AWS Contact Lens helps businesses identify customer issues and trends, search call and chat transcripts, and improve agent performance.
Posted December 04, 2019

Acqueon Desktop and Acqueon Analytics expand Acqueon's conversational engagement suite for Amazon Connect.
Posted December 04, 2019

PCI Pal has joined Avaya's DevConnect Program, integrating its payment processing solutions into Avaya's contact center platforms. (Featured on DestinationCRM.com.)
Posted December 03, 2019

SYNNEX will sell Avaya OneCloud secure UCaaS solutions to address the secure communications and collaboration needs of U.S. government agencies.
Posted November 26, 2019

Helpshift + Amazon Connect powers connected customer conversations across phone and messaging.
Posted November 20, 2019

Sprinklr's Fall 2019 Release features 400 new features, including Microsoft Dynamics 365, Trustpilot integrations, a mobile app, and Live Chat. (Featured on DestinationCRM.com.)
Posted November 20, 2019

Salesforce unveiled several voice interfaces for its Customer 360 platform today at its annual Dreamforce user conference. (Featured on DestinationCRM.com.)
Posted November 19, 2019

NICE inContact expands its footprint within the APAC region with a partnership with Austrailan company Lake
Posted November 19, 2019

The addition of Loxysoft's ProScheduler strengthens Serenova's portfolio of contact center solutions.
Posted November 18, 2019

AI-infused automation and mobile features streamline Verint WFM's user experiences. (Featured on DestinationCRM.com.)
Posted November 18, 2019

SightCall enables customers to escalate chatbot conversations to live visual support sessions. (Featured on DestinationCRM.com.)
Posted November 18, 2019

Leading companies are applying artificial intelligence to voice conversations, not just to text-based interactions.
Posted November 18, 2019

Mitel has added virtual agent and workforce aoptimization capabilities to its contact center solutions portfolio and broadened the availability of its MiCloud Connect CX product.
Posted November 15, 2019