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Cloud-based Support
AudioCodes Adds Omnichannel Capabilities to Voca Conversational Interaction Center
AudioCodes' new omnichannel experience will support email and webchat in a one-screen Microsoft Teams contact center built in Azure.
Posted March 15, 2024
Sprinklr and Tech Mahindra Expand Partnership
Tech Mahindra and Sprinklr partner to deliver AI-first customer experience platform for front-office teams. (Featured on
DestinationCRM.com
.)
Posted March 15, 2024
Dialpad Expands Partnership with T-Mobile
Dialpad and T-Mobile launch Ai Recaps. (Featured on
DestinationCRM.com
.)
Posted March 14, 2024
Zendesk to Acquire Ultimate
Zendesk is ramping up its capabilities in AI agent automation with the Ultimate acquisition.
Posted March 13, 2024
Talkdesk Launches Autopilot for Healthcare
Talkdesk extends AI and integration capabilities in healthcare with industry-specific Talkdesk Autopilot solution.
Posted March 13, 2024
iQor Partners with NICE
iQor will harness NICE's CXone platform in its outsourcing business.
Posted March 13, 2024
GoTo Launches Contact Center Pro
GoTo's Contact Center Pro brings contact center-as-a-service technology to mid-market and enterprise businesses.
Posted March 12, 2024
Genesys Partners with Epic
Genesys and Epic team up to help clinicians improve the patient experience by integrating Genesys Cloud and Epic Cheers. (Featured on
DestinationCRM.com
.)
Posted March 07, 2024
Upstream Works Introduces Omni AI Hub
Upstream Works' Omni AI Hub expedites AI for on-premise, cloud, and hybrid contact centers and powers virtual customer self-service and agent assistance.
Posted March 07, 2024
Talkdesk Unveils Talkdesk Autopilot
Talkdesk Autopilot is a generative AI customer service experience with self-service use cases for banks and retailers.
Posted March 06, 2024
InterVision Launches ConnectIV CX
InterVision's ConnectIV CX is a cloud contact center solution built on Amazon Connect.
Posted March 06, 2024
TELUS International Partners with Local Measure
TELUS International and Local Measure pair up to elevate genAI-fueled CX with Engage Platform integration.
Posted March 04, 2024
8x8 Launches 8x8 Engage
8x8 Engage empowers customer-facing employees outside the contact center that require enhanced customer engagement capabilities.
Posted March 01, 2024
Cognigy Available on Genesys AppFoundry North America
Cognigy's conversational AI is now available to Genesys customers in North America.
Posted February 22, 2024
NextPlane Launches OpenCall and OpenAxys
NextPlane is bringing new capabilities into Microsoft Teams, unified communications, and contact center platforms.
Posted February 21, 2024
Authenticx Launches Healthcare-Specific GenAI Solution
Advanced genAI solutions from Authenticx give healthcare organizations a platform to analyze findings hidden in customer conversations. (Featured on
SpeechTechMag.com
.)
Posted February 20, 2024
OneCloud Brings AI to Contact Center Solutions
OneCloud CX is an omnichannel customer experience platform powered by AI.
Posted February 16, 2024
Anywhere365 Acquires Deepdesk
Anywhere365 adds an intelligent AI assistant through its acquisition of Deepdesk.
Posted February 13, 2024
Medallia Adds AI to Experience Cloud
Medallia's AI innovations include Ask Athena, Intelligent Summaries, Smart Response, and Themes.
Posted February 06, 2024
ScreenMeet Launches AI Assist
ScreenMeet's AI Assist is a generative AI assistant for remote support agents. (Featured on
DestinationCRM.com
.)
Posted February 05, 2024
8x8 Enhances XCaaS Platform
New 8x8 XCaaS Platform capabilities include AI-generated post-meeting summaries and action items, omnichannel experiences, global workforce support, and deeper integrations.
Posted January 26, 2024
USAN Launches Realm for Amazon Connect
USAN Realm empowers contact centers to create, deliver, and manage Amazon Connect deployments.
Posted January 23, 2024
3CLogic Partners with Medallia for AI-Powered Analytics
3CLogic's partnership with Medallia will allow it to extend its conversational AI and sentiment analytics capabilities.
Posted January 19, 2024
8x8 Adds Transcription and Summarization Features to XCaaS Platform
8x8 has extended its Experience Communications as a Service platform with AI-generated Video transcriptions, summaries, and action items. (Featured on
SpeechTechMag.com
.)
Posted January 19, 2024
CCaaS Market Expected to Generate $17.83 Billion by 2029
Researchers from Azoth Analytics expect the cloud contact center market to grow by nearly 20 percent per year over the next five years.
Posted January 18, 2024
Five9's Intelligent CX Platform Is on Google Cloud Marketplace
Five9's cloud contact center solution is now available to users of the Google Cloud infrastructure.
Posted January 18, 2024
Cognigy Now Available in Microsoft Azure Marketplace
Microsoft Azure customers worldwide now have access to Cognigy's Conversational AI.
Posted January 17, 2024
Infobip Unveils AI Hub
Infobip's AI Hub enables businesses to build conversational customer experiences. (Featured on
DestinationCRM.com
.)
Posted January 12, 2024
NICE Launches CXone Fall Release
Enlighten AI innovation, Microsoft Azure availability, and WFM forecasting round out the new offerings in CXone.
Posted December 21, 2023
Genesys Cloud Achieves StateRAMP Authorization
With its StateRAMP authorization, U.S. state and federal agencies can access the latest Genesys cloud and AI technologies to improve the customer experience.
Posted December 21, 2023
Yellow.ai's Voicebots and Chatbots Available on Zendesk Marketplace
Yellow.ai has earned a partner listing on Zendesk Marketplace.
Posted December 12, 2023
Glance Guided CX Now Available on Genesys AppFoundry
Glance's human collaboration solutions enable Genesys Cloud CX users to deliver more personal, tailored support.
Posted December 05, 2023
Cyara Joins NICE CXexchange Marketplace
Cyara's CX Assurance solutions are now available to NICE users through the CXexchange Marketplace.
Posted November 30, 2023
AWS Adds Generative AI to Amazon Connect
Amazon's generative AI introductions include Amazon Q, Amazon Connect Contact Lens, Amazon Lex in Amazon Connect, and Amazon Connect Customer Profiles.
Posted November 28, 2023
Intradiem Contact Center Automation Solutions Now Available on Genesys AppFoundry
Genesys Cloud CX users can now add Intradiem's ACD monitoring and WFM solutions right from the Genesys AppFoundry marketplace.
Posted November 28, 2023
Transcom Partners with Google Cloud on Generative AI Solutions for CX
Google's Vertex AI will be the backbone behind new Transcom AI capabilities for customer experience solutions.
Posted November 22, 2023
Sprinklr and infinit.cx Partner
Sprinklr and infinit.cx have teamed up to deliver AI-powered contact center and customer experience solutions.
Posted November 16, 2023
Salesforce Launches Service Intelligence
Salesforce Service Intelligence provides AI-powered insights into customer service interactions with Service Cloud.
Posted November 16, 2023
Content Guru Expands Generative AI in Brain
Content Guru's brain AI now supports other generative AI platforms, including OpenAI's GPT, Microsoft Azure, and Google's PALM2.
Posted November 15, 2023
RingCentral Launches Ring CX
RingCentral RingCX is an AI-first contact center that integrates with RingCentral MVP.
Posted November 15, 2023
PCI Pal Partners with Zoom
PCI Pal has integrated its Agent Assist and Digital Payments solutions into Zoom Contact Center and Zoom Phone.
Posted November 14, 2023
Five9 Launches Education-Specific Contact Center Solution
Five9 OneStudent delivers a cloud-based contact center solution for colleges and universities looking to better engage with students.
Posted November 10, 2023
TELUS International and Five9 Partner to Launch CCaaS with AI-Driven Insights
The TELUS-Five9 combined CCaaS solution provides omnichannel support, intelligent routing, and AI-driven insights
Posted November 08, 2023
CallMiner Enhances AI-Powered Conversation Intelligence Platform
CallMiner adds advanced search, real-time analytics, improved dashboards, and more across its product suite.
Posted November 07, 2023
Atento Adds Microsoft's Generative AI Solution
Atento has turned to Microsoft Azure OpenAI Service to act as a pilot for customer service agents.
Posted November 01, 2023
Webex by Cisco Announces AI-Powered Solutions
AI-powered innovations in Webex Contact Center are focused on promoting agent efficiency and well-being.
Posted October 26, 2023
8x8 Updates XCaaS Cloud Contact Center and Unified Communications Platform
8x8 XCAAS platform enhancements include AI-powered voice conversational self-service capabilities, video customer engagement, deeper Microsoft Teams integrations, and new meeting capabilities.
Posted October 26, 2023
SAP Debuts CX Generative AI Capabilities at CX Live
SAP is adding generative artificial intelligence across its Customer Experience portfolio. (Featured on
DestinationCRM.com
.)
Posted October 25, 2023
Zoom Launches ISV Exchange Program with Verint
Zoom and Verint expand partnership to bring Verint's customer experience automation into Zoom's platform. (Featured on
DestinationCRM.com
.)
Posted October 25, 2023
Radish Launches Free ChoiceView Lite for Amazon Connect
Radish ChoiceView Lite for Amazon Connect adds visually enhanced AI interactions to phone calls.
Posted October 17, 2023
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