Cloud-based Support

Dubber delivers recording for Zoom and Zoom Phone.
Posted April 14, 2021

Talkdesk is partnering with customer experience consultancy PPT Solutions to offer administrative services for contact centers.
Posted April 14, 2021

Customers can now order Intradiem's Intelligent Automation solutions for customer service teams directly from Avaya and its channel partners.
Posted April 14, 2021

Avaya has become a reseller for Semafone's payment security solutions and integrated them with its Avaya OneCloud contact center solutions.
Posted April 13, 2021

Microsoft will incorporate Nuance's technology in its cloud products for health care. (Featured on SpeechTechMag.com.)
Posted April 12, 2021

Eclipse Technology Solutions will bring RingCentral's cloud-based communications to its customers in Canada.
Posted April 09, 2021

PlanetOne becomes the newest UJET master agent.
Posted April 08, 2021

Ethos Voice & Data has joined Evolve IP's White Label Partner Program.
Posted April 07, 2021

LiveVox has signed Telarus as a master agent for its cloud contact center solutions. (Featured on DestinationCRM.com.)
Posted April 07, 2021

Acquire's unified CX platform lets consumers and companies engage over multiple channels. (Featured on DestinationCRM.com.)
Posted April 06, 2021

ServiceNow and Qualtrics are combining workflows and employee and customer experience data. (Featured on DestinationCRM.com.)
Posted April 06, 2021

Voximplant powers new virtual agent AI capabilities that integrate with Google Cloud Contact Center AI.
Posted March 31, 2021

Infosys Cobalt and LivePerson's Conversational Cloud and AI combine to help companies capitalize on conversational experiences.
Posted March 31, 2021

The ContactEngine-Vonage partnership expands the international reach of both companies' products.
Posted March 31, 2021

AVOXI has launched international SIP Connect integration for Microsoft Teams Direct Routing across 170 countries.
Posted March 29, 2021

Version 15 of the LiveVox platform includes improvements to agent experience, increased automation, and enhanced omnichannel communications.
Posted March 26, 2021

UJET's partnership with MicroCorp expands access for its cloud contact center solutions.
Posted March 25, 2021

New CRM integrations allow for the sharing of call recordings and analytics. (Featured on SpeechTechMag.com.)
Posted March 23, 2021

Thoma Bravo acquired speech and contact center software vendor Calabrio from fellow investment firm KKR. (Featured on DestinationCRM.com.)
Posted March 23, 2021

Equipping NEVA with Enlighten AI insights helps employees understand customer sentiment, proactively adapt their actions, and respond to requests. (Featured on DestinationCRM.com.)
Posted March 19, 2021

Genesys will add Bold360 to its digital and artificial intelligence business unit.
Posted March 19, 2021

Avaya Spaces additions enable the hybrid work-from-anywhere era.
Posted March 18, 2021

Collaboration unites Talkdesk's cloud contact center solutions with Alorica's execution and performance management capabilities, including its work-at-home solution, Alorica Anywhere.
Posted March 17, 2021

Expanded mobility and visibility and new partnership strengthens Fuze's cloud contact center offering.
Posted March 17, 2021

Bright Pattern Mobile Agent Desktop connects remote contact center agents and employees outside the contact center.
Posted March 16, 2021

8x8 Contact Center for Microsoft Teams allows organizations to integrate customer engagement and telephony capabilities with Microsoft Teams.
Posted March 15, 2021

AWS Competency allows Vonage to bring more AWS AI capabilities to contact centers.
Posted March 11, 2021

Haptik launches deep integrations with Zendesk across its Support, Chat, and Sunshine products.
Posted March 09, 2021

Smart Choice's Smart Contact Center is a fully customizable. cloud-based contact center. (featured on DestinationCRM.com.)
Posted March 09, 2021

Pypestreams's conversational AI plataform has been built on Amazon Web Services and automatically escalates to Amazon Connect.
Posted March 04, 2021

New updates to increase convenience and usability for businesses to better connect with their customers
Posted March 03, 2021

Auraya built EVA 2.0 specifically for Amazon Connect contact centers. (Featured on SpeechTechMag.com.)
Posted March 03, 2021

Observe.AI's artificial intelligence-powered Agent Performance & Coaching Suite improves agents' skills with performance analytics. (Featured on DestinationCRM.com.)
Posted March 03, 2021

SearchUnify's customer support and self-service apps are designed to increase agent productivity. (Featured on DestinationCRM.com.)
Posted March 03, 2021

Updates to Microsoft Dynamics include a slew of new capabilities and Teams integrations. (Featured on DestinationCRM.com.)
Posted March 02, 2021

3Fiftynine's integration with Twilio Flex helps contact center agents deal with email interactions. (Featured on DestinationCRM.com.)
Posted March 01, 2021

Cyara has been accepted into the Amazon Web Services ISV Accelerate and Public Sector Partner Programs.
Posted February 25, 2021

TELUS' and Google Cloud's joint go-to-market strategy will initially focus on application migration, infrastructure modernization, and Contact Center AI.
Posted February 24, 2021

UJET integrates with Google Cloud Contact Center AI (CCAI) and Google Cloud Dialogflow CX.
Posted February 23, 2021

Kustomer is offering a curated set of integrated apps to improve agent productivity.
Posted February 23, 2021

Mindsay's chatbots are now integrated with Genesys Cloud.
Posted February 23, 2021

VHT will integrate with and offer Amazon Connect with its Mindful platform.
Posted February 18, 2021

New integration connects Aircall's cloud-based call center software to SugarCRM.
Posted February 17, 2021

Sytel's customers can now benefit from access to multisession, multichannel contact center functionality embedded within Salesforce.
Posted February 17, 2021

Bright Pattern has integrated its contact center solutions with Microsoft Teams, Dynamics, and Azure.
Posted February 16, 2021

3CLogic's Zoom integration extends its communication platform. (Featured on DestinationCRM.com.)
Posted February 09, 2021

The Syniverse CPaaS Concierge is a cloud-based, omnichannel communications offering.
Posted February 05, 2021

Salesforce Service Cloud integration provides supervisors and agents with access to customer interaction histories.
Posted February 03, 2021

RingCentral's platform now includes a call transcription and supervision interface.
Posted February 03, 2021

Uniphore U-Trust and U-Assist Assurance heighten contact center security for work-at-home agents.
Posted January 28, 2021