Vonage and Flowcode are launching a customer communications tool that integrates live chat and QR code technology.
Posted September 29, 2023
Journey's identity solutions are available to users of Five9's and Webex by Cisco's contact centers.
Posted September 28, 2023
Partner engagements are increasing as companies aggressively adopt AI, analytics, cloud migration, according to ISG's Provider Lens report.
Posted September 27, 2023
Avoxi deepens the software capabilities that orchestrate the voice channel.
Posted September 26, 2023
Zoom's Workforce Engagement Management Suite includes Zoom Workforce Management and Zoom Quality Management.
Posted September 25, 2023
Airkit.ai will become part of Salesforce Service Cloud upon completion of the acquisition. (Featured on DestinationCRM.com.)
Posted September 22, 2023
NICE's CXone Summer 2023 Release includes Microsoft Azure support, Integration Hub, and Supervisor capabilities powered by Enlighten AI to streamline workflows across digital and voice interactions.
Posted September 20, 2023
Cresta's new offering brings cloud functionality and generative AI to on-premises contact centers.
Posted September 19, 2023
Artificial intelligence supported by the Oracle Cloud Infrastructure helps users of Fusion Cloud Service be more productive.
Posted September 19, 2023
Vonage's Conversations for Salesforce adds two-way messaging to Salesforce.
Posted September 14, 2023
ULTATEL's contact center has been certified for use with Microsoft Teams.
Posted September 06, 2023
Bandwidth's partnerships with Google and Cognigy lead to AIBridge, integrating AI with contact centers using Maestro.
Posted September 06, 2023
CX Cloud from Genesys and Salesforce combines capabilities and data from Salesforce Service Cloud and Genesys Cloud CX.
Posted September 06, 2023
Verint's cloud contact center suite will be available in the Microsoft Azure Marketplace.
Posted September 01, 2023
GoTo Contact Center AI Chat Analysis is an artificial intelligence-powered sentiment analysis and chat summary tool.
Posted August 30, 2023
CallTrackingMetrics' ChatAI is a conversation analytics virtual agent platform.
Posted August 30, 2023
Content Guru's storm contact center platform achieves FedRAMP's highest security certification.
Posted August 30, 2023
8x8 has launched voice conversational artificial intelligence in 8x8 Intelligent Customer Assistant, expanding its self-service capabilities.
Posted August 30, 2023
TTEC Digital Contact Center Intelligence powered by Amazon Web Services helps companies add AI to their existing contact center infrastructure.
Posted August 29, 2023
Avaya customers can now leverage Journey.ai's cloud-based passwordless authentication solutions for contact center agents,
Posted August 23, 2023
Sendbird's SmartAssistant for Salesforce Connector provides customizable conversational AI chatbot integration. (Featured on DestinationCRM.com.)
Posted August 22, 2023
The latest version of the 8x8 Phone App for Microsoft Teams provides seamless user and admin experiences and improved performance.
Posted August 17, 2023
Jenne becomes a North American reseller for LiveVox's cloud contact center technology.
Posted August 16, 2023
TechSee's visual automation and augmented reality platform is now integrated with Amazon Connect.
Posted August 15, 2023
Mutare combines with Genesys Cloud CX to help contact centers rid their voice channel of wasteful unwanted calls.
Posted August 15, 2023
Upland Panviva and Genesys Cloud CX together will deliver omnichannel knowledge for highly regulated industries.
Posted August 09, 2023
RingCentral's RingCX and RingSense for Phone combine omnichannel contact center with conversation intelligence capabilities.
Posted August 08, 2023
Talkdesk's CX Cloud solution is on its way toward FedRAMP authorization for use by government agencies.
Posted August 08, 2023
Five9's acquisition of Aceyus will help streamline the migration of customers from on-premises to cloud and leverage contextual data for personalized experiences.
Posted August 08, 2023
Gryphon.ai's Gryph compliance and collections solution is now available with NICE's CXone platform
Posted August 02, 2023
Integration brings together UJET's and Google Cloud's Contact Center AI (CCAI) Platform with ServiceNow's enterprise service management platform.
Posted August 02, 2023
PCI Pal's Agent Assist, Digital Payments, and IVR Payments achieved the Amazon Web Services (AWS) Service Ready designation for Amazon Connect.
Posted August 01, 2023
AudioCodes' Voca CIC enables any Microsoft Teams user to act as an agent through a one-screen, AI-first contact center.
Posted July 31, 2023
Newest capabilities include enhancements to 8x8 Supervisor Workspace, Analytics Tools and Reports, and increased global connectivity.
Posted July 27, 2023
With NICE Enlighten Actions Industry Benchmarks, organizations can compare their key metrics and service insights to industry standards.
Posted July 27, 2023
Your contact center moved to the cloud. Did your team?
Posted July 27, 2023
NICE's ElevateAI 1K Every Day initiative grants companies 1,000 interactions per day with ElevateAI's free AI-powered transcription services and CX AI models. (Featured on DestinationCRM.com.)
Posted July 25, 2023
Partnership integrates Luminoso's Daylight artificial intelligence-driven text analytics solution with Minerva CQ's real-time agent assist platform. (Featured on DestinationCRM.com.)
Posted July 20, 2023
New features in Quantum Metric's Atlas hasten insight discovery, increase visibility, and incorporate offline data to empower users based on role and use case. (Featured on DestinationCRM.com.)
Posted July 20, 2023
Partnership embeds eGain's knowledge and digital capabilities into the Talkdesk Agent Workspace. (Featured on DestinationCRM.com.)
Posted July 20, 2023
Content Guru has enhanced storm LINK with geo-location sharing, rear camera support, and greater personalization.
Posted July 13, 2023
Alvaria Workforce Cloud Data Access helps contact centers take control of the workforce data analytics.
Posted July 12, 2023
TCN has enhanced its SMS Payment Portal with a text-to-pay feature for its contact center platform, TCN Operator.
Posted July 11, 2023
SignalWire AI Agent is a no-code artificial intelligence agent for CPaaS.
Posted July 06, 2023
Tata acquires Kaleyra, fueling its expansion into the customer interactions platform market.
Posted July 06, 2023
FedRAMP authorization enables government agencies to use Genesys Cloud CX.
Posted July 06, 2023
Salesforce's Service GPT and Sales GPT leverage generative AI for call summaries, coaching, and content generation. (Featured on DestinationCRM.com.)
Posted July 03, 2023
Partnership integrates Illuma Shield with the Glia Interaction Platform. (Featured on SpeechTechMag.com.)
Posted June 28, 2023
Twilio and Frame AI partnership brings artificial intelligence capabilities to Twilio Flex.
Posted June 28, 2023
NICE's CXone cloud contact center platform is found to be in alignment with the European Union's security, data protection, and compliance requirements.
Posted June 27, 2023