Agreement adds Genesys' PureConnect and PureCloud contact center platforms to Star Telecom's portfolio.
Posted December 12, 2018
Brekeke Call Center Suite now integrates with Zoho's cloud-based telephony integration platform, Zoho PhoneBridge. (Featured on DestinationCRM.com.)
Posted December 11, 2018
Ozonetel has launched KooKoo Interactive Assistant, an omnichannel widget to run voice calls and chat sessions in parallel. (Featured on DestinationCRM.com.)
Posted December 11, 2018
The solution aims to provide the data necessary to deliver predictive customer service for Internet of Things (IoT) devices.
Posted December 05, 2018
Dialpad Support for Call Centers features real-time AI tools
Posted December 05, 2018
The integration brings Aspect's Workforce Optimization to Amazon Connect cloud-based contact center. (Featured on DestinationCRM.com.)
Posted December 03, 2018
Together, Neustar and TRUSTID will deliver a suite of call center fraud, risk, and caller authentication solutions. (Featured on DestinationCRM.com.)
Posted November 29, 2018
With this partnership, contact centers gain access to payment processing options through interactive voice response and mobile SMS.
Posted November 28, 2018
Contact center operations have evolved tremendously over the past decade. Does a move to the cloud make sense for your business?
Posted November 27, 2018
The integration between Sprout Social and HubSpot will help bridge the gap between companies' marketing and customer care teams. (Featured on DestinationCRM.com.)
Posted November 15, 2018
The acquisition of XOXCO brings together leading bot development communities to help advance conversational AI.
Posted November 14, 2018
Lessonly's training software integrates with Zendesk to encourage contact center agent team learning and practice. (Featured on DestinationCRM.com.)
Posted November 13, 2018
NICE's Journey Excellence Score is a new metric for measuring service quality across touchpoints and over time and enables the prediction of future outcomes. (Featured on DestinationCRM.com.)
Posted November 13, 2018
New research from Frost & Sullivan uncovers a surge in new technology investments.
Posted November 07, 2018
The new products aim to improve experiences for customers and contact center agents alike.
Posted November 01, 2018
The integration allows Amazon Connect to dip into Kustomer's data set to pull up customer information before agents take the call.
Posted October 31, 2018
ChatHelper brings artificial intelligence to the digital agent desktop in real time. (Featured on DestinationCRM.com.)
Posted October 30, 2018
Calabrio adds enterprise scalability and other enhancements to automate and simplify management of large-scale workforce optimization deployments.
Posted October 30, 2018
Largely flying under the radar, artificial intelligence-powered customer service platform Afiniti has quietly raised $130 million in series D funding for its technology, which uses AI and behavioral pairing to connect customer callers and agents.
Posted October 26, 2018
CXone becomes a key part of Unisys' omnichannel service desk solution.
Posted October 25, 2018
Vonage has integrated its Business Inbox feature with Facebook Messenger,
Posted October 25, 2018
Aspect enlists the help of telecom technology services distributor Telarus.
Posted October 24, 2018
OpenText Qfiniti delivers advanced workforce optimization for Amazon Connect through AWS Marketplace.
Posted October 23, 2018
Cisco customers and partners can now access Teleopti's cloud workforce management solution on the Cisco Systems global price list.
Posted October 22, 2018
The airline estimates that 40 percent of the calls received can easily be handled via text, so the new service will now likely alleviate pressure on its customer service line.
Posted October 19, 2018
The partnership agreement expands Connex's customer engagement offerings.
Posted October 18, 2018
Twilio's Flex is a fully programmable cloud contact center platform that starts at just $1 per agent hour.
Posted October 17, 2018
Integrated into 8x8 X Series, Team Messaging features automated deployment capabilities, public and private rooms, and interoperability with 23 third-party team messaging platforms.
Posted October 17, 2018
The acquisition of FriendlyData allows ServiceNow users to ask their queries in natural language. (Featured on DestinationCRM.com.)
Posted October 11, 2018
Altitude Software will embed eGain's AI and Knowledge Management into its Xperience Suite. (Featured on DestinationCRM.com.)
Posted October 11, 2018
Integration with Google AI technology brings conversational AI to the Freshworks customer engagement platform through voice interactions. (Featured on DestinationCRM.com.)
Posted October 11, 2018
VoiceFoundry, a consulting services provider for Amazon Connect, has achieved APN Advanced Consulting Partner Status.
Posted October 10, 2018
Ozonetel's Freshdesk integration brings caller details to agents prior to picking up the call.
Posted October 09, 2018
Partnership combines CallMiner contact center engagement analytics with Medallia's solicited feedback data. (Featured on DestinationCRM.com.)
Posted October 09, 2018
CallQX is an in-queue music and messaging platform that can be customized by callers and contact center operators.
Posted October 04, 2018
Quovim C3 is acquiring workforce management and customer experience consulting firm SSA Solutions. (Featured on DestinationCRM.com.)
Posted October 04, 2018
Aspect Via 18.1 offers smarter omnichannel automation, streamlined performance insights, improved employee engagement, and GDPR compliance.
Posted October 04, 2018
Waterfield Technologies will now be able to provide Bright Pattern's customer support technology.
Posted October 03, 2018
[24]7.ai will offer conversational and transactional chat and chatbot support to consumers across Apple iOS devices worldwide.
Posted October 02, 2018
ProProfs Help Desk integrates ProProfs Knowledge Base, ProProfs Chat, team collaboration tools and customer support analysis. (Featured on DestinationCRM.com.)
Posted October 02, 2018
Dynamics users can now tap Directly's AI and the gig economy for contact center interactions. (Featured on DestinationCRM.com.)
Posted October 01, 2018
Acqueon's integration will deliver an outbound communication solutions with real-time compliance, multichannel orchestration, and advanced analytics built natively to Amazon Connect.
Posted September 28, 2018
NICE inContact integration routes omnichannel interactions natively in Salesforce Live Agent.
Posted September 26, 2018
Verint has joined the Microsoft One Commercial Partner Program and is extending its recording solution for Microsoft Skype for Business and Microsoft Teams.
Posted September 26, 2018
Salesforce and Amazon Web Services have expand their strategic alliance to deepen integrations between Salesforce Service Cloud and Amazon Connect.
Posted September 25, 2018
AudioCodes has worked with Microsoft on a voice quality monitoring solution and connectivity across the One Voice for Microsoft 365 portfolio.
Posted September 25, 2018
The integration between TetraVX and Five9 brings together contact center and unified communications platforms.
Posted September 24, 2018
ZaiLab is entering the U.S. market through a new supplier partner relationship with Intelisys.
Posted September 20, 2018
The acquisition of cloud contact center provider NewVoiceMedia is valued at $350 million.
Posted September 20, 2018
The partnership opens up new automation and on-demand customer service capabilities for Talkdesk users.
Posted September 19, 2018