Cloud-based Support

ServiceNow has deepened its integration with Microsoft Teams.
Posted September 23, 2020

The cloud communications provider opens a new office in Hamburg.
Posted September 23, 2020

Daisee's quality management solutions are also integrated with Genesys Cloud. (Featured on SpeechTechMag.com.)
Posted September 22, 2020

Cogito's AI Coaching System integrates with Amazon Connect to provide in-the-moment behavioral guidance and measurement to call center employees. (Featured on DestinationCRM.com.)
Posted September 22, 2020

Companies need to clean up their data to better serve customers during the crisis, Oracle leaders said at the company's online event today. (Featured on DestinationCRM.com.)
Posted September 17, 2020

Five9 Agent Assist provides consistent, detailed and precise call summaries.
Posted September 17, 2020

8x8 has inked a strategic VAR channel partnership with Spectrotel .
Posted September 16, 2020

CoreDial's eZuce acquisition brings additional capabilities to CoreDial's CoreNexa platform.
Posted September 16, 2020

Five9 VoiceStream is a cloud-to-cloud media streaming service for securing contact center voice data.
Posted September 16, 2020

Alorica Anywhere is a cloud-based platform for optimizing agent performance in a distributed workforce.
Posted September 16, 2020

Plum Voice SecureAssistant masks credit card information from contact center agents and recording systems.
Posted September 16, 2020

With the pandemic, extreme workforce agility has become the new normal, conference speakers contend.
Posted September 16, 2020

With Voximplant Kit, companies can deploy omnichannel, speech-enabled contact centers in minutes. (Featured on DestinationCRM.com.)
Posted September 15, 2020

[24]7.ai Engagement Cloud is an integrated conversational AI platform for businesses. (Featured on SpeechTechMag.com.)
Posted September 15, 2020

EXP+ combines advanced technology and analytics in integrated and vertical-specific solutions.
Posted September 14, 2020

Integration resolves user concerns proactively, eliminating call center queries.
Posted September 09, 2020

Medallia pulls in contact center coaching automation platform provider Stella Connect for $100 million.
Posted September 04, 2020

A-GAME Gridiron 2020 Performance Challenge is a fantasy football-style gamification solution for remote and office-based customer care, support, and sales agents.
Posted September 04, 2020

Joint go-to-market effort for Smarsh Enterprise Archive, Supervision and Discovery is designed to grow its Microsoft Office 365 footprint in financial services.
Posted September 03, 2020

Numonix IXCloud and Ribbon Session Border Controllers deliver seamless interaction recording for Microsoft Teams users.
Posted September 03, 2020

Call Journey's partnership with Microsoft brings conversational analytics to Microsoft's ecosystem of business applications.
Posted September 02, 2020

Telarus will expand 8x8's contact center solution availability in the United Kingdom.
Posted September 02, 2020

UJET and Zendesk have unified data and workstreams between their two solutions.
Posted September 02, 2020

In times of growing uncertainty, complexity and change, an agile approach to customer service can help organizations create and maintain extraordinary employee and customer experiences
Posted August 31, 2020

Aspect Via 20 features a new interface, mobile capabilities, and a Salesforce integration.
Posted August 28, 2020

Service Experience Quickstart for ServiceNow helps companies capture and act on customer feedback in ServiceNow CSM.
Posted August 28, 2020

Genesys and Adobe are integrating Genesys Cloud with Adobe Experience Platform. (Featured on DestinationCRM.com.)
Posted August 27, 2020

Contact Cloud lets businesses discover effective marketing campaigns and use that data to automate call flows and power their call centers.
Posted August 26, 2020

DVSAnalytics' Interaction Analytics offers desktop and speech analytics in a cloud-based platform.
Posted August 25, 2020

The cloud is the main deployment model for contact center systems; here are some considerations if you haven't already made the move.
Posted August 21, 2020

New integration enables Cyara to test Twilio Flex agent routing and data-passing functionality.
Posted August 20, 2020

Lifesize is using Kaptivp's technology to build a contact center collaboration tool.
Posted August 20, 2020

Live chat, secure payments, and Microsoft Teams and Vonage Virtual Assistant integrations round out the increased functionality in Vonage Contact Center.
Posted August 19, 2020

Amazon Web Services' Contact Center Intelligence is making it possible for companies to build and deploy AI into contact center workflows.
Posted August 18, 2020

IstTek is bringing its speech and contact center solutions to the European market. (Featured on SpeechTechMag.com.)
Posted August 18, 2020

Caperio uses AI and speech analytics to improve remote and on-site agent performance. (Featured on SpeechTechMag.com.)
Posted August 18, 2020

Vonage's collaboration with Microsoft has led to Vonage Contact Center for Microsoft Dynamics 365. (Featured on DestinationCRM.com.)
Posted August 18, 2020

J.D. Power launched Conversation Analyzer built on the Tethr platform. (Featured on DestinationCRM.com.)
Posted August 17, 2020

Genesys Engage Multicloud offers users a choice of cloud providers,, deployment models, integrations, and system capabilities.
Posted August 13, 2020

Enhanced integrations and go-to-market strategies highlight the latest deal between Kustomer and UJET.
Posted August 13, 2020

Evolve IP has integrated its omnichannel Evolve Contact Suite with Microsoft Teams and Workspaces.
Posted August 07, 2020

Sprinklr enables ServiceNow CSM users to access and respond to customers on social and messaging channels. (Featured on DestinationCRM.com.)
Posted August 06, 2020

Liaa TeleServ is an intelligent virtual agent to manage teleservices, dispatch, survey, notification, and response. (Featured on DestinationCRM.com.)
Posted August 06, 2020

The cloud-based workforce management provider updates its name to represent focus on community within contact centers. (Featured on DestinationCRM.com.)
Posted August 06, 2020

The VoiceFoundry acquisition adds Amazon Connect cloud contact center to TTEC's Humanify Cloud CX ecosystem.
Posted August 05, 2020

The Conversational Cloud creates an AI-powered command center for customer messaging conversations. (Featured on DestinationCRM.com.)
Posted August 04, 2020

Omnipresence's new contact center capabilities now enable outbound programs. (Featured on DestinationCRM.com.)
Posted July 31, 2020

Bright Pattern's Omnichannel Communication Interaction Platform provides AI-powered automation and remote service desk capabilities.
Posted July 30, 2020

Red Box users can now run call recordings through Salesforce Einstein Call Coaching to provide training insights. (Featured on DestinationCRM.com.)
Posted July 30, 2020

A-Game Flex enables contact center supervisors to design and deploy behavior and KPI-based gamification initiatives in minutes.
Posted July 30, 2020