Cloud-based Support

Servion has updated its contact center-as-a-service platform with advanced reporting and predictive analytics.
Posted January 23, 2017

The Noble Composer 11 upgrade offers increased agent flexibility and efficiency.
Posted January 19, 2017

The GeoFluent translation tool is now integrated with Salesforce.com's Service Cloud and Live Agent.
Posted January 16, 2017

net2phone's PicuP cloud-based phone service will leverage LiveNinja's messaging and live chat for SMBs.
Posted January 05, 2017

The strategic agreement will leverage Avaya's contact center and unified communications solutions to develop a communications cloud ecosystem.
Posted December 20, 2016

A cloud-based deployment model extends callback technology across voice, digital, and mobile channels.
Posted December 13, 2016

We live in an era where messaging programs have overtaken phone calls for personal interactions, so why shouldn't companies be able to interact with their customers the same way? This question was the impetus for LiveMessage, announced today by Salesforce.com as a new addition to its Service Cloud. LiveMessage allows companies to engage with customers using the messaging platform of their choice, including SMS, text, and Facebook Messenger.
Posted December 13, 2016

The data leakage prevention solution protects information managed in the contact center.
Posted December 12, 2016

Partnership blends Five9's cloud contact center platform with Zendesk Support.
Posted December 08, 2016

ReadyTalk Hosted Voice is a cloud-based unified communications platform powered by BroadSoft technology.
Posted December 07, 2016

Peak UpTime is offering TelStrat's Engage WFO SaaS call recording and workforce optimization solutions through its Peak Elevate Cloud Managed Services.
Posted December 07, 2016

Anywhere365 and AudioCodes have teamed up to offer full contact center capabilities on CloudBond 365.
Posted December 06, 2016

Avaya today introduced IP Office Contact Center 10, the latest version of its contact center platform specifically geared toward midsized businesses but with the same advanced tools as its enterprise-level product.
Posted December 01, 2016

Desk.com users can now provide multilingual customer support.
Posted November 30, 2016

The master agency will offer its clients Interactive Intelligence's PureCloud Engage contact center software. (Featured on DestinationCRM.com.)
Posted November 29, 2016

VirtualPBX is letting Dash VoIP phone system users try inbound call recording during a beta program through early 2017.
Posted November 22, 2016

Oracle has launched IoT Accelerator, an integration package to allow companies to leverage insights gathered from the Internet of Things (IoT) via the company's IoT Cloud and Oracle Service Cloud.
Posted November 16, 2016

Together 8x8 and Telarus will bring enterprise-grade cloud communications to customers worldwide.
Posted November 16, 2016

BroadSoft CC-One cloud contact center solution integrates with unified communications and team collaboration applications.
Posted November 15, 2016

The partnership expands the availability of contact center and workforce optimization solutions to organizations of all sizes.
Posted November 15, 2016

MarketsandMarkets predicts the cloud contact center market will grow at a compound annual rate of 23.6 percent through 2021.
Posted November 07, 2016

NewVoiceMedia's Winter '17 release offers many new features and a simpler user interface.
Posted November 07, 2016

Access One has added the Enhanced Cloud Contact Center solution to its communication services portfolio.
Posted November 07, 2016

eLoyalty's newest solutions offer enterprise-class cloud technologies for midsized businesses.
Posted November 02, 2016

Spanish company expands Enghouse's contact center presence into new markets.
Posted November 02, 2016

Arrow Systems Integration signs Gold Partner agreement to offer Interactive Intelligence PureCloud Engage customer engagement solution.
Posted November 02, 2016

Zendesk today launched a redesigned company brand and an expanded product family focused on building better customer relationships. Zendesk also introduced Zendesk Connect and Zendesk Explore, two products that create more personal connections between customers and organizations through customer intelligence and deeper analytics.
Posted October 28, 2016

Watson Virtual Agent allows businesses to build and deploy conversational agents.
Posted October 27, 2016

Third-party security audit confirms PureCloud Engage transmits and stores sensitive data securely according to HIPAA regulations
Posted October 27, 2016

Additions include new transfer options and three new cloud file sharing integrations.
Posted October 26, 2016

NuBot Ping is a monitoring solution for contact centers and telephone systems.
Posted October 25, 2016

Altitude has partnered with HigherGround to develop a complete recording solution for contact centers.
Posted October 25, 2016

Freshdesk's acquisition of Chatimity strengthens its AI capabilities with chat.
Posted October 19, 2016

Refocused brand addresses major contact center gaps and the demand for a scalable, reliable cloud platform.
Posted October 19, 2016

The partnership leads to the advanced integration of WorkFlex and Verint Enterprise Workforce Management for contact centers.
Posted October 19, 2016

Numonix's Recite interaction recording solution has been certified by Microsoft for use with Skype for Business.
Posted October 19, 2016

FairPoint leverages Voice over IP to launch a new contact center offering.
Posted October 18, 2016

New integration helps companies streamline operation efficiency, increase up-sell opportunities, and improve customer satisfaction.
Posted October 18, 2016

Calabrio ONE's new multitenant architecture modernizes contact centers viaa unified workforce optimization suite.
Posted October 12, 2016

Latest release delivers an intuitive and unified user experience across omnichannel routing and workforce optimization and adds advanced analytics.
Posted October 12, 2016

Custom Fields lets users add fields into routing, reporting and Salesforce work flows.
Posted October 10, 2016

Fenero Flow is a cloud-based workflow and call scripting tool for call centers.
Posted October 05, 2016

inContact unveils newest release of Agent for Salesforce on the Salesforce AppExchange.
Posted October 04, 2016

Five9's Salesforce integration delivers agent empowerment with omnichannel and advanced analytics.
Posted October 04, 2016

NewVoiceMedia's Global Call Routing Architecture will help optimize contact center management for operators of facilities around the world.
Posted September 29, 2016

Intelecom has selected Genband's Web RTC gateway to enhance its Contact Centre solution with embedded real-time communications capabilities.
Posted September 29, 2016

NICE yesterday released Evolve WFM, a continuous delivery workforce management solution with advanced capabilities like analytics-based forecasting and user-defined scheduling in an elastic cloud-based deployment model.
Posted September 28, 2016

The latest version of Unify's collaboration and communications software has features just for midsized businesses.
Posted September 27, 2016

Bright Pattern's latest release includes local presence and region-aware routing.
Posted September 27, 2016

AudioCodes' CloudBond 365 and SmartTAP recording solutions have been tested and validated with AVST's CX-E suite for Microsoft Skype for Business.
Posted September 26, 2016