Cloud-based Support

Genesys' BeyondCX teaches soft skills for delivering meaningful customer experiences. (Featured on DestinationCRM.com.)
Posted September 21, 2021

SMG expands its contact center and conversation analytics capabilities with a CallMiner partnership. (Featured on SpeechTechMag.com.)
Posted September 21, 2021

8x8 is delivering cloud phone and contact center solutions for multinational organizations in Russia, Japan, Puerto Rico, and dozens of other countries. (Featured on DestinationCRM.com.)
Posted September 21, 2021

Alvaria's new customer experience and workforce engagement management suites are part of its larger contact center solutions portfolio.
Posted September 16, 2021

Linc helps Gladly users resolve complex ecommerce use cases through automated digital workers. (Featured on DestinationCRM.com.)
Posted September 16, 2021

Front's Customer Communication Hub updates bring actionable customer context into the inbox. (Featured on DestinationCRM.com.)
Posted September 16, 2021

NovelVox's new CTI connectors can be deployed in the cloud or on premises.
Posted September 15, 2021

The eDesk-Aircall partnership centralizes email, chat, social, and phone communications for ecommerce retailers
Posted September 15, 2021

Transparency Market Research eyes nearly 20 percent CAGR for contact center solutions through 2030.
Posted September 13, 2021

Incident management, swarming in Slack, omnichannel routing in Flow, and extended contact center capabilities round out the new offerings. (Featured on DestinationCRM.com.)
Posted September 09, 2021

Help Lightning's ServiceNow integration lets companies support complex service scenarios using remote assistance software.
Posted September 08, 2021

SKEEPERS' CX Management helps companies streamline customer feedback processes. (Featured on DestinationCRM.com.)
Posted September 03, 2021

BotcoLive hands over automated chats to live agents. (Featured on DestinationCRM.com.)
Posted September 02, 2021

The latest version of NICE's robotic process automation features artificial intelligence to customize recommendations and agent guidance.
Posted September 01, 2021

MiaRec has updated the voice analytics in its call recording, transcription, and quality assurance solutions. (Featured on SpeechTechMag.com.)
Posted August 31, 2021

By integrating with SAP Service Cloud, eGain Knowledge Hub can provide contextual knowledge and conversational guidance for contact center agents in the work-from-home world. (Featured on DestinationCRM.com.)
Posted August 26, 2021

RingCentral's product updates include tighter security, more integrations and add-ins, and more video meeting options.
Posted August 26, 2021

Joining Microsoft's Business Applications ISV Connect Program expands NICE CXone's capabilities to Microsoft Dynamics.
Posted August 26, 2021

NICE Enlighten AI enables complaint management and remediation by automating analysis of every interaction through voice and digital channels. (Featured on DestinationCRM.com.)
Posted August 25, 2021

SYNNEX will offer 8x8's cloud communications and contact center solutions to its partners.
Posted August 24, 2021

Yext's new product for Salesforce Service Cloud is available on the App Exchange. (Featured on DestinationCRM.com.)
Posted August 20, 2021

Edify Huddle CX 4.0 is a single contact center and unified communications solution with enhanced speed, simplicity, and choice .
Posted August 19, 2021

NICE's Enlighten XO uses advanced artificial intelligence for creating conversational intelligence to power smart self-service across digital channels.
Posted August 18, 2021

Avaya OneCloud CPaaS and CCaaS are integrated with Microsoft Azure, Teams, and Dynamics 365.
Posted August 18, 2021

SYNNEX is bringing Nextiva's cloud-based contact center and unified communications products to its partner network.
Posted August 16, 2021

Genesys has added Genesys Predictive Routing, Genesys Web Messaging, and Intent Miner for Bots to the Genesys Cloud CX platform.
Posted August 11, 2021

Conversocial gives Verint added social and messaging channels and conversational AI capabilities. (Featured on DestinationCRM.com.)
Posted August 10, 2021

Avaya has acquired contact center developer CTIntegrations, strengthening the Avaya OneCloud platform.
Posted August 10, 2021

Amazon Transcribe Call Analtics lets companies glean insights from customer conversations with a single API call. (Featured on SpeechTechMag.com.)
Posted August 04, 2021

CXone Smart Assist Powered by Amelia brings conversational AI to customer self-service.
Posted August 04, 2021

NICE CXone Summer 21 Release offers self-service and AI-powered enhancements.
Posted August 02, 2021

Ooma's partnership with UJET brings together unified communications and customer experience management
Posted July 29, 2021

8x8 XCaaS enhancements deliver large video meetings, tighter Microsoft Teams integration and advanced mobility support.
Posted July 28, 2021

NovelVox's solutions are now available to users of Genesys Cloud, Genesys Pure Engage, and Genesys Pure Connect.
Posted July 28, 2021

Emplifi has added support options to its Email Virtual Assistant and Social Messenger. (Featured on DestinationCRM.com.)
Posted July 27, 2021

Alida's Summer 21 product release includes more than 100 integrations and advanced analytics. (Featured on DestinationCRM.com.)
Posted July 27, 2021

Uniphore and Jacada together will offer full low-code and no-code contact center automation capabilities. (Featured on DestinationCRM.com.)
Posted July 27, 2021

Investment firm Thoma Bravo has acquired Medallia for $6.4 billion. (Featured on DestinationCRM.com.)
Posted July 27, 2021

The 3CLogic-ScreenMeet partnership complements ServiceNows digital channels with integrated voice and video capabilities.
Posted July 22, 2021

Dial800 has launched a new VoIP service, expanded analytics, and new integrations as part of a corporate refresh.
Posted July 21, 2021

CXInfinity's video chat offering lets companies move back and forth between text and video conversations.
Posted July 21, 2021

Textel adds SMS and MMS texting to the Five9 Intelligent Cloud Contact Center.
Posted July 21, 2021

Nextiva Contact Center is an integrated suite of contact center and collaboration tools.
Posted July 15, 2021

New features streamline the development of Intelligent Virtual Agents and help organizations easily deploy solutions to augment their contact centers with an AI-powered digital workforce.
Posted July 14, 2021

Grand View Research credits COVID-19 lockdowns for increasing use of cloud-based contact center solutions.
Posted July 07, 2021

The two companies' unique voice matching technology requires no input from call center staff. (Featured on SpeechTechMag.com.)
Posted July 07, 2021

NICE expands proactive conversational AI capabilities with CXone SmartReach.
Posted July 07, 2021

Bucher + Suter customers can now benefit from Cisco Contact Center integration directly via Salesforce Service Cloud Voice with b+s Connects.
Posted July 06, 2021

noHold has launched its Virtual Call Center Agent app on Finastra's FusionFabric.cloud.
Posted July 06, 2021

Talkdesk customers now have an all-in-one solution that unifies phone, digital channels, and CRM data embedded within Salesforce Service Cloud.
Posted July 02, 2021