Cloud-based Support

MarketsandMarkets is projecting 20.5 percent CAGR for the global speech analytics market for the next five years. (Featured on SpeechTechMag.com.)
Posted January 18, 2022

Nuance's contact center AI, biometrics, and tooling solutions are now available for Genesys Cloud CX. (Featured on DestinationCRM.com.)
Posted January 18, 2022

Bright Pattern's cloud-based omnichannel contact center software is now available to public-sector agencies through Carahsoft master government aggregator agreement. (Featured on DestinationCRM.com.)
Posted January 18, 2022

eGain is now certified for use by U.S. government agencies. (Featured on DestinationCRM.com.)
Posted January 13, 2022

NovelVox's solutions leverage Avaya OneCloud UCaaS and CCaaS capabilities.
Posted January 13, 2022

MarketsandMarkets projects 21.8 percent CAGR for conversational AI for the next five years.
Posted January 13, 2022

Numonix adds compliance and business features to its IXCloud compliance recording for Microsoft Teams.
Posted January 12, 2022

Allied Market Research expects the market for IP telephony systems to grow by 13.7 percent per year over the next eight years.
Posted January 12, 2022

Cloud communications and UCaaS provider Destiny acquires Meridix, adding communication analytics capabilities.
Posted January 11, 2022

Vyopta adds features to improve voice cost optimization and calling insights for inbound and outbound connections.
Posted January 07, 2022

PlanetOne and LiveVox together bring a performance-driven, blended omnichannel contact center solution to more channel partners nationwide.
Posted December 23, 2021

PCI Pal is providing secure payment processing solutions for Talkdesk customers.
Posted December 20, 2021

8x8 now supports companies with operations in the Philippines, bringing the number of countries supported to 48.
Posted December 16, 2021

eGain has embedded its Knowledge Hub within Five9 Agent Desktop Plus. (Featured on DestinationCRM.com.)
Posted December 13, 2021

Bringing Fonative under the Finvi banner enhances the company's communications offerings.
Posted December 10, 2021

Clinc integrates virtual banking assistant into Glia's Digital Customer Service platform.
Posted December 10, 2021

Enhancements to the [24]7.ai Engagement Cloud include new AI capabilities, workflows, and user interfaces.
Posted December 10, 2021

Five9's Virtual Voiceover helps businesses create life-like conversational artificial intelligence synthesized from human voices. (Featured on SpeechTechMag.com.)
Posted December 07, 2021

Treasure Data Customer Data Platform's integration with Genesys Customer Experience Platform empowers agents with real-time customer insights. (Featured on DestinationCRM.com.)
Posted December 02, 2021

PossibleNOW's DNCSolution is now available to Five9's cloud contact center customers. (Featured on DestinationCRM.com.)
Posted December 02, 2021

8x8 accelerates innovation for its XCaaS platform with the Fuze acquisition for $250 million. (Featured on DestinationCRM.com.)
Posted December 01, 2021

Pindrop's Next Caller VeriCall automatic number identification (ANI) validation and spoof detection solution is now available on Amazon Marketplace. (Featured on DestinationCRM.com.)
Posted December 01, 2021

Atento's Flexible CX is a scalable customer service solution created for startups.
Posted December 01, 2021

The partnership extends the availability of LiveVox's customer engagement solutions to the AppSmart ecosystem. (Featured on DestinationCRM.com.)
Posted November 30, 2021

QliqSOFT's Chatbot Marketplace is a curated library of more than 20 healthcare chatbots for standard medical, surgical, and administrative use cases. (Featured on DestinationCRM.com.)
Posted November 30, 2021

The worldwide chatbot market is expected to grow at a 23.5 percent CAGR for the next five years, according to MarketsandMarkets. (Featured on DestinationCRM.com.)
Posted November 26, 2021

NLX's Voice Insights for Amazon Connect provides AI-based analysis of calls through AWS's contact center systems.
Posted November 23, 2021

First Orion and NICE CXone are teaming up to offer branded calling solutions and call authentication. (Featured on DestinationCRM.com.)
Posted November 23, 2021

NICE's AI-powered CXone is now integrated Google Cloud's CCAI applications to make human agents, voice bots, and chatbots more effective.
Posted November 18, 2021

Replicant's updated conversational AI platform helps contact center managers analyze data, uncover insights, and inspire action, all from a single dashboard.
Posted November 17, 2021

Verint's Real-time Agent Assist is the latest enhancement to the Customer Engagement Cloud Platform. (Featured on DestinationCRM.com.)
Posted November 17, 2021

TheLoops' intelligent support operations platform contextualizes product, operational, and customer data for support operations.
Posted November 17, 2021

Ytel UCaaS delivers a unified experience across UCaaS, CCaaS, and CPaaS.
Posted November 17, 2021

Afiniti's Enterprise Behavioral Pairing within Genesys Multicloud CX will help companies match customers with the best agents to handle their requests. (Featured on DestinationCRM.com.)
Posted November 16, 2021

Genesys brings the Genesys Multicloud CX solution to Google Cloud and deepens its integration with Google Cloud Contact Center AI, BigQuery, and Kubernetes Engine.
Posted November 15, 2021

Kustomer's new features enable businesses to communicate proactively and deliver more personalized customer experiences across additional channels.
Posted November 10, 2021

With its Patch acquisition, CleverTap is expanding its in-app calling capabilities.
Posted November 10, 2021

The Insight Partners expects the global cloud communications platform market to grow at 25.3 percent per year for the next seven years.
Posted November 10, 2021

Nimble Workflows automates contact management functions across departments, including customer service. (Featured on DestinationCRM.com.)
Posted November 09, 2021

Marchex Anywhere expands access to CPaaS, UCaaS and CCaaS platforms for Marchex Conversation Intelligence. (Featured on DestinationCRM.com.)
Posted November 09, 2021

Oracle Cloud Infrastructure (OCI) AI services help developers and data scientists apply AI to enterprise scenarios, including contact center interactions. (Featured on DestinationCRM.com.)
Posted November 05, 2021

Embedded in the Genesys Cloud CX platform, eGain Knowledge Hub for Genesys delivers proactive knowledge and AI conversational guidance to contact center agents.
Posted November 04, 2021

Through this integration, Microsoft Teams users gain customer support with multi-camera livestreaming video capabilities.
Posted November 03, 2021

UJET adds workforce engagement capabilities to its CCaaS 3.0 cloud contact center through a partnership with Playvox.
Posted November 03, 2021

CallMiner's Fall Release offers new capabilities, pre-built solutions, and cloud-based integrations. (Featured on SpeechTechMag.com.)
Posted November 02, 2021

IntelePeer Reputation Management helps businesses protect outbound calls from being mislabeled as fraud or spam. (Featured on DestinationCRM.com.)
Posted November 01, 2021

Zendesk is acquiring Momentive and its SurveyMonkey platform in a stock transaction worth about $4 billion. (Featured on DestinationCRM.com.)
Posted October 29, 2021

NICE CXone's Fal 2021 release accelerates CX digital transformation with new integrated intelligent self-service and Enlighten AI-powered agent engagement solutions.
Posted October 28, 2021

OnviSource has integrated Voicegain's deep learning-based speech-to-text platform into its Intellecta multichannel analytics solution.
Posted October 27, 2021

LivePerson's acquisitions of VoiceBase and Tenfold will yield a unified, integrated voice and conversational AI system.
Posted October 27, 2021