Cloud-based Support

Intermedia's acquisition of Telax brings together cloud-based unified communications and contact center solutions.
Posted August 12, 2019

Twilio Conversations provides one unified API to scale group conversations across SMS, MMS, chat, and WhatsApp.
Posted August 07, 2019

Bright Pattern is teaming with Robert C. Davis and Associates to bring consulting practices and omnichannel contact center technology to midsized and enterprise organizations.
Posted August 07, 2019

RingCentral's agreement with Fujitsu adds its cloud communications and contact center solutions to Fujitsu's Digital Workplace.
Posted August 07, 2019

Voximplant's Smartcalls upgrades include Google Dialogflow and SIP integrations.
Posted August 06, 2019

Vonage bolsters the artificial intelligence and conversational analytics capabilities of its OneVonage and NewVoiceMedia platforms via its purchase of Over.ai's assets.
Posted August 06, 2019

Atos will sell NICE inContact's CXone integrated with Circuit, the Atos unified communications and collaboration (UCC) cloud solution.
Posted August 06, 2019

PBX_Change is now authorized to resell and consult on Cisco's technology.
Posted August 06, 2019

Gupshup is enabling businesses and customers to customize messages over WhatsApp.
Posted July 31, 2019

The partnership connects Tenfold's cloud integration layer and intelligent integrated desktop agent with Avaya IX Contact Center and Avaya IX Workplace.
Posted July 31, 2019

Financial firms can now leverage NICE compliance recording and object-based cloud storage to retain growing volumes of communications required for key regulations.
Posted July 31, 2019

Aspect Unified IP Infinity commits additional support and long-term benefits to users of Aspect's contact center platform.
Posted July 30, 2019

8x8 Express is a complete phone systems with video and audio capabilities for small organizations.
Posted July 25, 2019

Westcon will act as RingCentral's reseller in the United Kingdom and Ireland.
Posted July 24, 2019

Bright Pattern partners with Zappix to deliver on-demand customer service and omnichannel contact center capabilities. (Featured on DestinationCRM.com.)
Posted July 23, 2019

8x8's Wavecell acquisition extends its cloud platform to include service delivery capabilities and APIs for SMS, chat apps, voice, and video.
Posted July 18, 2019

NICE Trading Recording, NICE inContact CXone, and NICE Multi Channel Recording will be seamlessly integrated with Microsoft Teams.
Posted July 16, 2019

Integration brings together Five9's Intelligent Cloud Contact Center with Microsoft Teams to enable customer service agents to collaborate with experts. (Featured on DestinationCRM.com)
Posted July 12, 2019

8x8 Managed Technical Services enhances existing networks to deliver optimum performance for mission-critical applications.
Posted July 11, 2019

Hybrid cloud enables users to minimize or eliminate toll charges and to increase the reliability and quality of test calls.
Posted July 10, 2019

CXsuccess customer services for CXone helps contact center leaders with ongoing business value realization and long-term success.
Posted July 02, 2019

Partnership leads to bi-directional text messaging.
Posted June 27, 2019

Huddle is a cloud-native unified communications and contact center platform.
Posted June 27, 2019

Cyara Accelerator for Amazon Connect takes users through five steps for migrating their contact centers to the cloud-based Amazon Connect platform.
Posted June 26, 2019

New features improve integration between Oracle CRM and contact center communications infrastructures.
Posted June 26, 2019

The new offering aims to ease the transition to the cloud by augmenting existing on-premise systems with intelligent, cloud-based contact center applications.
Posted June 25, 2019

8x8 Contact Center is a complete stand-alone cloud-based customer support solution.
Posted June 25, 2019

AnsweriQ's Robo Assist allows single-click automation for customer service teams.
Posted June 25, 2019

Flowroute's Network of Networks now provides extensive coverage in more than 160 countries.
Posted June 24, 2019

SIP trunking service enables businesses to add advanced unified communications features while preserving their PBX investments.
Posted June 20, 2019

Coveo's AI-powered search and relevance technology is now integrated within ServiceNow. (Featured on DestinationCRM.com.)
Posted June 18, 2019

The integration streamlines social community management. (Featured on DestinationCRM.com.)
Posted June 18, 2019

C3's collaboration and contact center platforms are built on Cisco's Broadworks.
Posted June 14, 2019

Speakers on Day 2 of Genesys' user conference tout the benefits of cloud contact center deployments. (Featured on DestinationCRM.com.)
Posted June 12, 2019

The two companies' joint solution enables the extraction of rich, actionable insights from call recordings.
Posted June 12, 2019

Zendesk Duet offers a combination of Zendesk Sell and Support to break down silos across customer-facing teams.
Posted June 12, 2019

Cyara Accelerator helps companies move their contact centers to the cloud.
Posted June 11, 2019

Bright Pattern and Toga Customer Services will power contact center digital transformation for Latin American companies.
Posted June 11, 2019

NICE Quality Central Insight uses speech analytics and automation to aid in contact center quality management.
Posted June 06, 2019

Serenova strengthens its channel program through a partnership with Telarus
Posted June 06, 2019

New capabilities help users communicate via virtually any digital messaging platform. (Featured on DestinationCRM.com.)
Posted June 05, 2019

Customer Empathy Advisor helps businesses tune AI to forge more mutually-beneficial relationships. (Featured on DestinationCRM.com.)
Posted June 05, 2019

Deploying Cardprotect in the cloud streamlines PCI DSS compliance for contact centers.
Posted June 05, 2019

The contact center software market is transitioning from traditional offerings to cloud and artificial intelligence-based offerings, according to a new report from Aragon.
Posted May 30, 2019

Callsign chooses Nexmo, the Vonage API platform, to deliver more secure communications for banking customers. (Featured on DestinationCRM.com.)
Posted May 30, 2019

Bright Pattern partners with Promero to deliver a modern, cloud-based omnichannel contact center solution.
Posted May 29, 2019

CallMiner Eureka will power Praxidia's enterprise feedback management solutions. (Featured on DestinationCRM.com.)
Posted May 23, 2019

Verint executives outlined a strategy to save companies time and money on customer experience improvements.
Posted May 22, 2019

Cloud-based communications are undergoing constant changes, especially in this emerging anything-as-a-service age. Communications service providers are working to reposition themselves by offering cloud-based innovations of their own.
Posted May 20, 2019

Partners help NICE inContact provide a one-stop contact center solution, but it's not a one-sided relationship.
Posted May 20, 2019