Cloud-based Support

C3's collaboration and contact center platforms are built on Cisco's Broadworks.
Posted June 14, 2019

Speakers on Day 2 of Genesys' user conference tout the benefits of cloud contact center deployments. (Featured on DestinationCRM.com.)
Posted June 12, 2019

The two companies' joint solution enables the extraction of rich, actionable insights from call recordings.
Posted June 12, 2019

Zendesk Duet offers a combination of Zendesk Sell and Support to break down silos across customer-facing teams.
Posted June 12, 2019

Cyara Accelerator helps companies move their contact centers to the cloud.
Posted June 11, 2019

Bright Pattern and Toga Customer Services will power contact center digital transformation for Latin American companies.
Posted June 11, 2019

NICE Quality Central Insight uses speech analytics and automation to aid in contact center quality management.
Posted June 06, 2019

Serenova strengthens its channel program through a partnership with Telarus
Posted June 06, 2019

New capabilities help users communicate via virtually any digital messaging platform. (Featured on DestinationCRM.com.)
Posted June 05, 2019

Customer Empathy Advisor helps businesses tune AI to forge more mutually-beneficial relationships. (Featured on DestinationCRM.com.)
Posted June 05, 2019

Deploying Cardprotect in the cloud streamlines PCI DSS compliance for contact centers.
Posted June 05, 2019

The contact center software market is transitioning from traditional offerings to cloud and artificial intelligence-based offerings, according to a new report from Aragon.
Posted May 30, 2019

Callsign chooses Nexmo, the Vonage API platform, to deliver more secure communications for banking customers. (Featured on DestinationCRM.com.)
Posted May 30, 2019

Bright Pattern partners with Promero to deliver a modern, cloud-based omnichannel contact center solution.
Posted May 29, 2019

CallMiner Eureka will power Praxidia's enterprise feedback management solutions. (Featured on DestinationCRM.com.)
Posted May 23, 2019

Verint executives outlined a strategy to save companies time and money on customer experience improvements.
Posted May 22, 2019

Cloud-based communications are undergoing constant changes, especially in this emerging anything-as-a-service age. Communications service providers are working to reposition themselves by offering cloud-based innovations of their own.
Posted May 20, 2019

Partners help NICE inContact provide a one-stop contact center solution, but it's not a one-sided relationship.
Posted May 20, 2019

VoiceFoundry saluted for its proficiency in delivering contact center solutions leveraging Amazon Web Services and Amazon Connect.
Posted May 20, 2019

NICE is embedding Brand Embassy's technology into its CXone solution to add digital conversation capabilities.
Posted May 16, 2019

AWS Service Delivery Program recognizes partners with customer experience and a deep understanding of specific AWS services.
Posted May 16, 2019

8x8 is now offering its contact center solutions as a monthly service.
Posted May 15, 2019

Talkdesk Agent Assist offers contact centers a tool to reduce agent effort through artificial intelligence.
Posted May 14, 2019

Pegasystems is acquiring digital messaging platform provider In The Chat. (Featured on DestinationCRM.com.)
Posted May 13, 2019

3CLogic has introduced an omnichannel integration with ServiceNow Digital Workflows and Agent Workspace.
Posted May 08, 2019

The partnership will bring Call Journey's conversation analytics to users of QPC's contact center platform.
Posted May 04, 2019

Serenova's partnership with Key IVR helps companies meet regulatory requirements and keep sensitive customer data safe. (Featured on DestinationCRM.com.)
Posted May 02, 2019

CallJoy is offering an automated, cloud-based virtual phone agent for small businesses owners. (Featured on DestinationCRM.com.)
Posted May 02, 2019

LivePerson Conversation Builder is collaborative AI technology empowering all staff to assist with bot building. (Featured on DestinaationCRM.com.)
Posted April 29, 2019

AudioCodes One Voice Operations Center (OVOC) joins the AudioCodes Mediant VE SBC on Microsoft Azure marketplace.
Posted April 29, 2019

ServiceMax Remote Triage helps reduce truck rolls and parts consumption for field service.
Posted April 24, 2019

8x8's Flex Program helps companies move their communications systems to the cloud.
Posted April 24, 2019

Trimble's mobile augmented reality tool connects remote experts with technicians in the field. (Featured on DestinationCRM.com.)
Posted April 23, 2019

Samsung's smart appliances require customer service providers to have a new skill set and be knowledgeable about servicing not only hardware, but also software.
Posted April 22, 2019

RingCentral's deal with PCM expands cloud communications solutions for enterprises.
Posted April 17, 2019

Transcosmos has added emotion analysis to its speech recognition product for contact centers. (Featured on DestinationCRM.com.)
Posted April 16, 2019

The WhatsApp Business API is added to Freshworks Omniroute to bring online support to messaging users. (Featured on DestinationCRM.com.)
Posted April 16, 2019

VoIPstudio's Google Chrome extension integrates rich softphone features directly into the browser.
Posted April 12, 2019

Zappix is leveraging its on-demand customer service and automation technology to provide self-service capabilities for monetization by business process outsourcing partners.
Posted April 11, 2019

Genesys PureEngage, PureConnect, and PureCloud platforms are being integrated with Google Cloud Contact Center AI.
Posted April 11, 2019

Mitel's portfolio further leverages the Google Cloud Platform as well as advanced artificial intelligence and analytics capabilities.
Posted April 10, 2019

Talkdesk's partnership with Mitel has resulted in the launch of the MiCloud Connect CX cloud contact center solution. (Featured on DestinationCRM.com.)
Posted April 09, 2019

CallTower's latest addition to the CT Cloud Voice Suite improves call handling and user productivity with key integrations.
Posted April 08, 2019

The Hammer Cloud Platform offers functional, regression, systems integration, performance, and customer experience testing within contact center environments and enterprise networks.
Posted April 03, 2019

Avaya is adding Nuance's AI-based conversational technologies to its Avaya IX Contact Center.
Posted April 02, 2019

Blue Panda's customer engagement platform now integrates with Microsoft Azure to improve the customer experience with artificial intelligence.
Posted March 27, 2019

UCx Contact Center delivers advanced features like customizable call routing, automatic call-backs, built-in call recording, and dynamic reporting.
Posted March 27, 2019

The partnerships enhance the compliance infrastructure for financial firms' contact center and customer support operations. (Featured on DestinationCRM.com.)
Posted March 26, 2019

CXone Packages add voice, intelligent routing for Salesforce digital channels, embedded workforce optimization, and speech/text analytics.
Posted March 21, 2019

Vonage's newest contact center offering is available with unified communications on a single stack.
Posted March 20, 2019