Automated Support

Vonage Contact Center with ServiceNow Voice integrates enterprise-grade voice and AI capabilities directly into enterprise workflows.
Posted March 24, 2026

Live Intelligence Studio helps organizations build and manage AI agents, while other additions include branded calling, deepfake detection, AI-augmented customer care, and agentic telephony.
Posted March 19, 2026

With Amazon Cionnect's new AI Assistant, contact center managers can query systems for improved oversight.
Posted March 18, 2026

Ringover's Ask Empower 2.0 AI assistant now features native conversational AI capability, from individual call transcript analysis to analyzing all historical and omnichannel conversations.
Posted March 18, 2026

Partnership between Televox and Twilio enables healthcare and other regulated industries to move from notifications to trusted, two-way digital conversations. (Featured on DestinationCRM.com.)
Posted March 17, 2026

Cresta's Knowledge Agent is an agentic AI assistant delivering proactive intelligence to contact center workers. (Featured on DestinationCRM.com.)
Posted March 17, 2026

LivePerson Sync enables seamless integration with systems like Salesforce, Microsoft, and ServiceNow, bringing CRM data and workflows directly into the live agent workspace. (Featured on DestinationCRM.com.)
Posted March 17, 2026

Mitek's integration with PingOne DaVinci delivers identity verification at scale across the full customer journey.
Posted March 13, 2026

8x8 Engage is now available to all channel partners and customers globally.
Posted March 13, 2026

Krisp now improves comprehension on both sides of the call, reducing repetition and cognitive load, while accelerating resolution.
Posted March 12, 2026

PCI Pal embeds secure payment capabilities into Zoom Virtual Agent.
Posted March 11, 2026

UJET's Agentic Experience Orchestration unifies CX data and AI, automates the agent experience, and consolidates enterprise systems.
Posted March 11, 2026

New Five9 Fusion Partner Program brings together a growing ecosystem of product integrations and third-party technologies.
Posted March 11, 2026

NiCE is turning enterprise interaction data into ready-to-deploy AI agents.
Posted March 10, 2026

Salesforce's Agentforce Contact Center unifies voice, digital channels, CRM data, and AI agents.
Posted March 10, 2026

Sinch bolsters its Enterprise Voice platform with Voice Relay, a voice infrastructure, branded calling, and networking.
Posted March 10, 2026

With RingCentral AIR Pro, companies can build and deploy voice-first, omnichannel AI agents in minutes.
Posted March 10, 2026

Boost.ai's Adaptive Voice enables dynamic agentic experiences through voice. (Featured on SpeechTechMag.com.)
Posted March 10, 2026

Mitel Mitel Edge is an intelligent on-premises communications architecture.
Posted March 09, 2026

Teneo's new technology directly addresses user expectations, cognitive load management, and natural conversation flow.
Posted March 09, 2026

Krisp's real-time listener-side voice AI improves comprehension across meetings, contact centers, and voice agents. (Featured on SpeechTechMag.com.)
Posted March 04, 2026

Wonderful's AI agents will leverage Deepdub's  eTTS technology to deliver natural, emotionally-nuanced voice experiences. (Featured on SpeechTechMag.com.)
Posted February 26, 2026

New capabilities embed predictive, policy-aware intelligence directly into forecasting, scheduling, and real-time operations.
Posted February 25, 2026

Automation Flows drives autonomous orchestration across backend systems, and Autopilot extends agentic AI into the email channel
Posted February 25, 2026

More than 80 percent of organizations plan to expand human agent responsibilities in 2026, Gartner finds. (Featured on DestinationCRM.com.)
Posted February 24, 2026

RingCentral's communications platform is being integrated with OpenAI frontier models like GPT-5.2 to bring generative AI into the voice channel.
Posted February 19, 2026

8x8's latest updates helps companies streamline operations, cut handling times, and improve workforce management.
Posted February 19, 2026

Krisp's Real-Time Voice Translation SDK enables CX platforms to embed multilingual voice directly into live customer conversations. (Featured on DestinationCRM.com.)
Posted February 18, 2026

Ada's Unified Reasoning Engine is a single intelligence layer to power agentic customer experiences in any channel. (Featured on DestinationCRM.com.)
Posted February 18, 2026

Market Research Intellect eyes a customer experience administration software market fueled by digital CX transformation and AI integration.
Posted February 18, 2026

Ramco's Chia is a conversational AI agent platform to automate complex customer support interactions. (Featured on SpeechTechMag.com.)
Posted February 17, 2026

Oracle's new role-based AI agents in Oracle Fusion Cloud Applications transform sales, marketing, and service processes into revenue-driving opportunities. (Featured on DestinationCRM.com.)
Posted February 10, 2026

Vida's latest AI Agent Operating System Release delivers omnichannel capabilities, centralized control, and flexible integrations. (Featured on DestinationCRM.com.)
Posted February 10, 2026

Cisco partners with ServiceNow to deliver a cloud-native contact center solution for ServiceNow CSM, CRM, and ITSM environments.
Posted February 10, 2026

CallRail's Voice Assist now includes Calendly integration for live appointment scheduling. (Featured on DestinationCRM.com.)
Posted February 05, 2026

Organizations that lead customer experience in 2026 will master the interplay between orchestration, trust, and scale.
Posted February 05, 2026

Partnership brings together Movate's expertise in global customer experience delivery and AI-integrated operations with Krisp's AI Accent Conversion and voice enhancement technology. (Featured on SpeechTechMag.com.)
Posted February 03, 2026

Omilia's Self-Learning Agentic CX Platform offers continuous self-learning and autonomous CX agents built for mission-critical customer service operations. (Featured on DestinationCRM.com.)
Posted February 03, 2026

Twilio Programmable Voice enables Genspark's AI agent to place real-time calls on behalf of users , automating real-world tasks, including customer service inquiries, with multilingual support.
Posted February 03, 2026

HITRUST assessment confirms ASAPP's Customer Experience Platform meets rigorous cybersecurity and information protection standards.
Posted January 28, 2026

Upgraded Retell AI voice platform enables call centers to deploy infinite AI sales and support agents across voice, chat, email, and SMS. (Featured on DestinationCRM.com.)
Posted January 28, 2026

CommBox Era resolves customer conversations end to end, integrates with core systems, and operates within strict enterprise guardrails.
Posted January 27, 2026

TELUS and RingCentral bring advanced conversational AI and intelligent automation to business communications across Canada.
Posted January 27, 2026

8x8 Secure Pay empowers organizations with automation, conversational AI, and secure payment tools.
Posted January 23, 2026

Partnership expands Dialpad's AI-first communications platform to TD SYNNEX's global network of technology partner
Posted January 23, 2026

DDC Evora platform includes agentic AI for voice interactions and sentiment analysis. (Featured on DestinationCRM.com.)
Posted January 22, 2026

Kasada's AI Agent Trust gives companies verified, policy-based control over AI agents and automated traffic. (Featured on DestinationCRM.com.)
Posted January 22, 2026

Liveops' LiveNexus combines AI and human orchestration backed by nearly 30 years of operational data to modernize customer experiences. (Featured on DestinationCRM.com.)
Posted January 22, 2026

Gemini Enterprise for Customer Experience is an agentic solution to bring shopping and customer service together. (Featured on DestinationCRM.com.)
Posted January 13, 2026

Five9 launches joint enterprise customer experience AI solution with Google Cloud. (Featured on DestinationCRM.com.)
Posted January 13, 2026

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