Automated Support

The deal brings speech analytics to the AVDS contact center communications platform.
Posted August 17, 2018

Partnerships result in a contact center solution for debt collection agencies.
Posted August 15, 2018

150 million gamers on Discord can now access fast support without disrupting the in-game experience.
Posted August 15, 2018

Transparency Market Research expects the global voice biometric solutions market to see strong growth through 2026. (Featured on SpeechTechMag.com.)
Posted August 14, 2018

CX100 blends technologies from Avaya and Bright Pattern.
Posted August 08, 2018

Q-Suite's new Service Management Panel lets cloud contact centers benefit from allocation of services on multiple servers.
Posted August 08, 2018

The technology is on pace for 24.1 percent compounded annual growth, Mordor Intelligence concluded.
Posted August 07, 2018

MarketsandMarkets projects the contact center software market to exceed $35 billion by 2023.
Posted August 07, 2018

QGate's latest version of intelli-CTi for Microsoft Dynamics 365 offers compatibility with Dynamics 365, Version 9, and Unified Service Desk, Version 3.3. (Featured on DestinationCRM.com.)
Posted August 03, 2018

Lithium expands its global suite of messaging provider integrations with the addition of WhatsApp Business
Posted August 01, 2018

New solution empowers businesses using Clarabridge CX Social to connect with customers quickly.
Posted August 01, 2018

Limited access integration enables seamless and scalable customer service between businesses and their customers directly on WhatsApp.
Posted August 01, 2018

Nexmo will support WhatsApp's new chat application with a simple API.
Posted August 01, 2018

NLP2X recognizes customer intents and converts them into database commands.
Posted August 01, 2018

Field service work can be a differentiator, if done properly with the customer in mind.
Posted July 27, 2018

The partnership between Five9 and Fuze combines contact center and unified communications functionality. (Featured on DestinationCRM.com.)
Posted July 27, 2018

VoiSentry lets companies add voice authentication to any business application.
Posted July 26, 2018

By bridging the gap between AI and human agents, the integration aims to improve the customer service experience for customers and agents alike.
Posted July 25, 2018

NICE COMPASS Discovery accelerates investigations and automates manual processes around large volumes of financial voice communications.
Posted July 25, 2018

Google Cloud's Contact Center AI combines multiple artificial intelligence products to help companies improve the customer service experience and the productivity of their contact centers.
Posted July 25, 2018

EvolveIP is acquiring the cloud-based unified communications provider to expand its presence in the Midwest.
Posted July 23, 2018

Ozonetel's KooKoo omnichannel widget combines voice calls with chat.
Posted July 23, 2018

Lithium and eGain are now enabling conversational customer service through Apple Business Chat
Posted July 20, 2018

The new functionality enables complete resolution of customer support cases.
Posted July 19, 2018

Chatbox Instant Apps facilitate the dynamic exchange of rich, structured data within messaging streams.
Posted July 18, 2018

8x8 X Series is a cloud solution that integrates voice, conferencing, collaboration, and contact center software in a single platform.
Posted July 17, 2018

The best virtual assistants solve problems without getting in the way.
Posted July 17, 2018

Guru's latest release helps customer support, customer success, and sales teams find the information they need more quickly. (Featured on DestinationCRM.com.)
Posted July 17, 2018

Smartsheet Accelerator for Professional Services helps customer service professionals onboard customers and start relationships with them. (Featured on DestinationCRM.com.)
Posted July 17, 2018

Brand Embassy and Talkdesk form partnership to provide an omnichannel platform for customer service.
Posted July 11, 2018

Service Cloud Einstein combines CRM data, artificial intelligence, and guided processes.
Posted July 11, 2018

The SignNow integration for ServiceNow establishes a complete e-signature toolset for document processing, client onboarding, online operations, and IT orchestration.
Posted July 11, 2018

Noble has expanded its intellectual property portfolio for its innovations in customer contact solutions.
Posted July 11, 2018

The acquisition fuels AnswerNet's growth in customer engagement and contact center solutions.
Posted July 09, 2018

The new capabilities include expanded voice features, Bot Kits, an Outbound Center, and a Deployment Center.
Posted July 05, 2018

Zappix's latest partnership is focused on growing the visual IVR marketplace internationally.
Posted July 05, 2018

Valassis Digital is aiming to expand what chatbots are capable of by having its bot provide in-depth support throughout the car buying process.
Posted June 29, 2018

noHold's Module 1000 helps companies with thousands of products quickly develop virtual assistants to support them all.
Posted June 29, 2018

Cyara 7.3 includes updated omnichannel capabilities for automatically testing customer journeys that span and hop channels and include both self-service and agent-based experiences.
Posted June 28, 2018

Bright Pattern's integration with SAML 2.0 provides third-party single sign-on functionality for contact center software. (Featured on DestinationCRM.com.)
Posted June 26, 2018

Walmart recently filed a patent to bring drones to its stores and bridge the gap between searching for items on a mobile device and actually locating them in Walmart's massive physical stores.
Posted June 25, 2018

Enhanced tools include split recording, text-to-speech, onAnswer, and WebRTC.
Posted June 20, 2018

Eureka Starter puts speech analytics within reach for organizations uUsing Amazon Connect.
Posted June 20, 2018

Click2Coach 12.1 uses speech analytics to help contact center managers identify problems that can be addressed with agent coaching.
Posted June 20, 2018

AgilOne's new 360 Profile for Customer Service provides real-time comprehensive customer-level insights to customer-facing teams.
Posted June 19, 2018

New interaction analytics modules provide end-to-end customer intelligence using CallMiner's scalable Eureka platform engine.
Posted June 19, 2018

For customer service software newcomer Kustomer, the goal is to eliminate silos and provide a more holistic customer support offering. The company just secured $26 million in Series B funding to make that happen.
Posted June 15, 2018

The collaboration will offer access to artificial intelligence-powered virtual solutions for chatbots.
Posted June 15, 2018

Conversation.one's platform helps banks and credit unions build conversational interfaces for customer interactions.
Posted June 13, 2018

Speakeasy AI version 2.0 with Amplify extends intent insights across the entire voice customer journey. (Featured on DestinationCRM.com.)
Posted June 12, 2018