Automated Support

Playvox's Capacity Planner offers more contact center staffing needs forecasting. (Featured on DestinationCRM.com.)
Posted November 21, 2022

Talkdesk Automation Designer and Talkdesk Workspace Designer are low-code tools to customize contact center systems.
Posted November 17, 2022

Integration brings Cresta's AI-driven, real-time intelligence to Zoom Contact Center.
Posted November 10, 2022

TCN's latest enhancements to its Voice Analytics tools allow contact center managers to analyze operational performance.
Posted November 10, 2022

Interactions' Trustera identifies and protects sensitive information like credit card numbers in contact center interactions.
Posted November 10, 2022

The Eleveo-Zoom partnership delivers an omnichannel solution for cloud contact center personnel management.
Posted November 09, 2022

CommunityWFM's workforce management software fully integrates with the Zoom Contact Center Platform.
Posted November 09, 2022

Partnership leverages Verint Customer Engagement Platform and Zoom Contact Center.
Posted November 09, 2022

Observe.AI integrates with Zoom Contact Center to measure contact center agent performance and productivity.
Posted November 09, 2022

Simplr EngageNow offers chatbot technology and real human customer support in one integrated, AI-enabled platform.
Posted November 09, 2022

Caller ID Reputation launches additional enterprise solutions for organizational transparency for contact centers. (Featured on DestinationCRM.com.)
Posted November 08, 2022

ServiceNow unveils ServiceNow Employee Center for Zoom and Ticket Collaboration with Zoom Team Chat. (Featured on DestinationCRM.com.)
Posted November 08, 2022

Freshworks' latest release brings additional AI and automation across its Freshchat, Freshdesk, Freshsales, and Freshmarketer portfolio. (Featured on DestinationCRM.com.)
Posted November 02, 2022

Ooma's new call flow features in Ooma Office business phone service include Call Queue Agent Log In/Log Out.
Posted November 02, 2022

NovelVox's HubSpot CTI Connectors offer smart CTI controls and supervisor features for contact centers running on Avaya and Cisco platforms.
Posted November 02, 2022

Sytel has made its Softdial Cloud contact center-as-a-service offering available to companies in Europe, Asia, and the Pacific.
Posted November 02, 2022

Glia and Tethr partnership delivers enhanced analytics for digital and voice-based interactions. (Featured on SpeechTechMag.com.)
Posted November 01, 2022

Finastra is offering Glia's Digital Customer Service through its FusionFabric.cloud platform and Fusion Digital Banking solution. (Featured on DestinationCRM.com.)
Posted October 31, 2022

CX platform providers Boost.ai and CallMiner join to improve insights from live and virtual agent interactions. (Featured on DestinationCRM.com.)
Posted October 31, 2022

Conversica Chat, Conversica Answers, and Conversica Premium Skills add capabilities to Conversica's Revenue Digital Assistants. (Featured on DestinationCRM.com.)
Posted October 27, 2022

Salesforce Contact Center blends automation, intelligence, and real-time data.
Posted October 26, 2022

NICE's FluenCX is a complete suite of digital CX solutions harnessing data and AI to deliver intent-driven self-service.
Posted October 24, 2022

NICE's Enlighten Journey Orchestration uses Enlighten AI to orchestrate consumer interactions for digital and voice engagements across agent and agentless journeys at massive scale.
Posted October 21, 2022

Edify with ChromeOS Desk brings all the apps and tools agents need for each interaction into one location.
Posted October 21, 2022

The latest updates to Uniphore's portfolio bring greater use of AI for sales and customer experience. (Featured on DestinationCRM.com.)
Posted October 20, 2022

SoundHound Intelligent Transcription generates text from speech, of course, but it also derives meaning from the audio. (Featured on SpeechTechMag.com.)
Posted October 20, 2022

Pega Infinity 8.8 includes enhancements to Pega Platform, Pega Customer Decision Hub, and Pega Customer Service. (Featured on DestinationCRM.com.)
Posted October 19, 2022

Cogito's Personalized Coaching module automates the creation of personalized growth plans, streamlines coaching preparation for team leaders, and provides continuous feedback to agents. (Featured on DestinationCRM.com.)
Posted October 19, 2022

New Managed Libraries and Recommendations features allow businesses to begin industry-specific tracking of conversations out of the box. (Featured on SpeechTechMag.com.)
Posted October 18, 2022

Sprinklr's CXM demonstrates compliance with government security and infrastructure standards. (Featured on DestinationCRM.com.)
Posted October 18, 2022

The promise of chatbots remains unfulfilled because most of them still don't work.
Posted October 17, 2022

FMI expects the worldwide contact center software market to grow at a rate of 10.8 percent for the next seven years and on-premises solutions to continue their dominance.
Posted October 17, 2022

Dialpad brings AI contact center advancements with no-code digital channels and AI virtual agents to Australia and New Zealand.
Posted October 17, 2022

Unifonic expands its product portfolio and geographic reach with Sestek acquisition. (Featured on SpeechTechMag.com.)
Posted October 14, 2022

3CLogic releases a voice and SMS solution for SAP Service Cloud. (Featured on DestinationCRM.com.)
Posted October 13, 2022

Agora's new Chat SDK lets developers integrate real-time in-app chat capabilities into applications.
Posted October 12, 2022

Intercom Messenger is now more customizable and offers a new ticketing feature.
Posted October 12, 2022

Infobip's omnichannel communications platform is now available on the ServiceNow Store
Posted October 12, 2022

CallMiner for Salesforce delivers customer and prospect insights from CallMiner directly in Salesforce.
Posted October 12, 2022

Wish merchants across the U.S. and Europe can access eDesk's integrative customer support system. (Featured on DestinationCRM.com.)
Posted October 07, 2022

Demonstration experiment seeks to recreate contact center and in-store customer service experiences for the metaverse.
Posted October 05, 2022

Genpact is leveraging Zenarate's AI Coach and integrating it within its Cora Banking ecosystem.
Posted October 04, 2022

Qualtrics' Automated Call Summaries and Real-Time Agent Assist automate post-call work and help contact center agents respond with empathy and speed. (Featured on DestinationCRM.com.)
Posted October 04, 2022

At its Invoca Summit today, Invoca unveiled contact center and marketing innovations to optimize spending by both business functions. (Featured on DestinationCRM.com.)
Posted October 04, 2022

AireSpring has become a reseller partner for 8x8's eXperience Communications as a Service (xCaaS).
Posted September 30, 2022

Transaction Services strengthens its TRX Platform and expands payment acceptance options with solutions from Key IVR. (Featured on DestinationCRM.com.)
Posted September 29, 2022

Genesys Cloud AI Experience simplifies how organizations deliver and improve customer journeys with personalization, automation, and prediction.
Posted September 28, 2022

Voice and cloud contact center solutions provider 3CLogic is extending ServiceNow native AI-tool and designer to deliver voice self-service workflows and experiences.
Posted September 28, 2022

Faye has joined forces with Ultimate to deliver intelligent customer service experiences.
Posted September 28, 2022

Dialpad Ai Agent Assist and Ai QA Scorecards provide real-time insights to agents and contact center leaders.
Posted September 27, 2022