Genesys' BeyondCX teaches soft skills for delivering meaningful customer experiences. (Featured on DestinationCRM.com.)
Posted September 21, 2021
SMG expands its contact center and conversation analytics capabilities with a CallMiner partnership. (Featured on SpeechTechMag.com.)
Posted September 21, 2021
8x8 is delivering cloud phone and contact center solutions for multinational organizations in Russia, Japan, Puerto Rico, and dozens of other countries. (Featured on DestinationCRM.com.)
Posted September 21, 2021
SightCall's integration with LanguageLine brings live interpreters to its visual assistance platform.
Posted September 16, 2021
Alvaria's new customer experience and workforce engagement management suites are part of its larger contact center solutions portfolio.
Posted September 16, 2021
Sendbird has added FAQ Bot to its Sendbird Desk customer service app.
Posted September 16, 2021
Linc helps Gladly users resolve complex ecommerce use cases through automated digital workers. (Featured on DestinationCRM.com.)
Posted September 16, 2021
Front's Customer Communication Hub updates bring actionable customer context into the inbox. (Featured on DestinationCRM.com.)
Posted September 16, 2021
ServiceNow's Now Platform Rome release helps companies adjust to the hybrid work era. (Featured on DestinationCRM.com.)
Posted September 16, 2021
NovelVox's new CTI connectors can be deployed in the cloud or on premises.
Posted September 15, 2021
Artificial intelligence technology from Kare Knowledgeware will enable new self-service, automated engagement, and augmented agents in Dialpad Contact Center.
Posted September 15, 2021
Transparency Market Research eyes nearly 20 percent CAGR for contact center solutions through 2030.
Posted September 13, 2021
New capabilities in IBM Watson Assistant include enhanced search, transcription, and agent hand-off tools and an integration with IntelePeer. (Featured on DestinationCRM.com.)
Posted September 10, 2021
AI and immersive technologies can improve both shopping and customer service processes.
Posted September 10, 2021
Zappix's visual IVR and other self-service platforms have been integrated with C-Zentrix's CZ Video Chat and CZ Chat.
Posted September 10, 2021
Incident management, swarming in Slack, omnichannel routing in Flow, and extended contact center capabilities round out the new offerings. (Featured on DestinationCRM.com.)
Posted September 09, 2021
Help Lightning's ServiceNow integration lets companies support complex service scenarios using remote assistance software.
Posted September 08, 2021
Coveo's Personalized Agent Full Search and Slack connector help contact center staff access previous interactions on more platforms.
Posted September 08, 2021
SKEEPERS' CX Management helps companies streamline customer feedback processes. (Featured on DestinationCRM.com.)
Posted September 03, 2021
BotcoLive hands over automated chats to live agents. (Featured on DestinationCRM.com.)
Posted September 02, 2021
The latest version of NICE's robotic process automation features artificial intelligence to customize recommendations and agent guidance.
Posted September 01, 2021
Observe.AI is expanding into the omnichannel customer experience market with its ScopeAI acquisition. (Featured on DestinationCRM.com)
Posted August 31, 2021
The Cognigy Insights analytics suite will enhance the Cognigy.AI platform to make sense of conversational data. (Featured on SpeechTechMag.com.)
Posted August 31, 2021
MiaRec has updated the voice analytics in its call recording, transcription, and quality assurance solutions. (Featured on SpeechTechMag.com.)
Posted August 31, 2021
By integrating with SAP Service Cloud, eGain Knowledge Hub can provide contextual knowledge and conversational guidance for contact center agents in the work-from-home world. (Featured on DestinationCRM.com.)
Posted August 26, 2021
Beyond the Cleverly addition, Zendesk is adding proactive messaging, reporting, and workflow tools and integrations.
Posted August 26, 2021
RingCentral's product updates include tighter security, more integrations and add-ins, and more video meeting options.
Posted August 26, 2021
Joining Microsoft's Business Applications ISV Connect Program expands NICE CXone's capabilities to Microsoft Dynamics.
Posted August 26, 2021
NXTsoft is connecting Finn AI's chatbots to financial institutions' integral systems.
Posted August 26, 2021
Gartner says customer service to significantly increase investments in chatbots, AI, and analytics. (Featured on DestinationCRM.com.)
Posted August 25, 2021
NICE Enlighten AI enables complaint management and remediation by automating analysis of every interaction through voice and digital channels. (Featured on DestinationCRM.com.)
Posted August 25, 2021
Yext's new product for Salesforce Service Cloud is available on the App Exchange. (Featured on DestinationCRM.com.)
Posted August 20, 2021
Edify Huddle CX 4.0 is a single contact center and unified communications solution with enhanced speed, simplicity, and choice .
Posted August 19, 2021
Companies look to conversational AI to provide 24/7 support, Dimensional Research reports. (Featured on SpeechTechMag.com.)
Posted August 18, 2021
NICE's Enlighten XO uses advanced artificial intelligence for creating conversational intelligence to power smart self-service across digital channels.
Posted August 18, 2021
SYNNEX is bringing Nextiva's cloud-based contact center and unified communications products to its partner network.
Posted August 16, 2021
Agent desktops are at the heart of great customer service. Here is what you need to build one.
Posted August 13, 2021
Genesys has added Genesys Predictive Routing, Genesys Web Messaging, and Intent Miner for Bots to the Genesys Cloud CX platform.
Posted August 11, 2021
NICE is expanding its self-service capabilities with its GoMoxie acquisition. (Featured on DestinationCRM.com.)
Posted August 11, 2021
Just because messages are automated doesn't mean they can't be personalized.
Posted August 10, 2021
Conversocial gives Verint added social and messaging channels and conversational AI capabilities. (Featured on DestinationCRM.com.)
Posted August 10, 2021
Splice's redesigned Thrive platform helps companies collect and act on customer feedback.
Posted August 05, 2021
Balto Real-Time Coaching and QA work on 100 percent of calls into the contact center.
Posted August 05, 2021
Interactions' new intelligent virtual assistant is a vertical-specific product for the insurance industry.
Posted August 05, 2021
Amazon Transcribe Call Analtics lets companies glean insights from customer conversations with a single API call. (Featured on SpeechTechMag.com.)
Posted August 04, 2021
HealthAI is a conversational voice, email, and chat bot for the healthcare industry.
Posted August 04, 2021
CXone Smart Assist Powered by Amelia brings conversational AI to customer self-service.
Posted August 04, 2021
Comm100's Keyword Bot helps consumers interact with companies through targeted keyword searches. (Featured on DestinationCRM.com.)
Posted August 03, 2021
NICE CXone Summer 21 Release offers self-service and AI-powered enhancements.
Posted August 02, 2021
The time to employ the next level of AI and automation is now.
Posted July 29, 2021