Automated Support

MindTouch's technology and CXone Expert advance NICE's digital self-service capabilities.
Posted April 20, 2021

New Vonage Contact Center features also include AI-powered virtual assistant, enhanced omnichannel capabilities and deep analytics.
Posted April 15, 2021

Jarvis Interactive Conversational AI Framework's pre-trained deep learning models and software tools enable developers to adapt Jarvis to specific industries. (Featured on SpeechTechMag.com.)
Posted April 14, 2021

Customers can now order Intradiem's Intelligent Automation solutions for customer service teams directly from Avaya and its channel partners.
Posted April 14, 2021

Avaya has become a reseller for Semafone's payment security solutions and integrated them with its Avaya OneCloud contact center solutions.
Posted April 13, 2021

Pega Process AI uses artificial intelligence to triage incoming customer requests. (Featured on DestinationCRM.com.)
Posted April 13, 2021

Cyara Call Explorer is an automated platform for building and executing IVR test scripts. (Featured on SpeechTechMag.com.)
Posted April 13, 2021

Microsoft will incorporate Nuance's technology in its cloud products for health care. (Featured on SpeechTechMag.com.)
Posted April 12, 2021

Acquire's unified CX platform lets consumers and companies engage over multiple channels. (Featured on DestinationCRM.com.)
Posted April 06, 2021

ServiceNow and Qualtrics are combining workflows and employee and customer experience data. (Featured on DestinationCRM.com.)
Posted April 06, 2021

Windstream has added outbound calling features to its OfficeSuite UC contact center solutions.
Posted April 02, 2021

Neustar SmartDial leverages phone behavior intelligence to preload dialer systems with the best time of day and day of the week to call each contact.
Posted March 31, 2021

Voximplant powers new virtual agent AI capabilities that integrate with Google Cloud Contact Center AI.
Posted March 31, 2021

Talkdesk AI Trainer lets contact center agents and supervisors observe, validate. and improve artificial intelligence models.
Posted March 31, 2021

The combined power of Simplr's and Gladly's customer service platforms helps companies provide in-the-moment, personalized customer care.
Posted March 31, 2021

Infosys Cobalt and LivePerson's Conversational Cloud and AI combine to help companies capitalize on conversational experiences.
Posted March 31, 2021

Version 15 of the LiveVox platform includes improvements to agent experience, increased automation, and enhanced omnichannel communications.
Posted March 26, 2021

Intellibot will extend automation capabilities within ServiceNow's Now Platform.
Posted March 24, 2021

Research firm MarketsandMarkets projects the global voice biometrics market to reach $2.845 billion by 2024. (Featured on SpeechTechMag.com.)
Posted March 24, 2021

New CRM integrations allow for the sharing of call recordings and analytics. (Featured on SpeechTechMag.com.)
Posted March 23, 2021

Thoma Bravo acquired speech and contact center software vendor Calabrio from fellow investment firm KKR. (Featured on DestinationCRM.com.)
Posted March 23, 2021

To stay ahead in this challenging market, contact centers are turning to speech analytics technology to analyze customer interactions and ensure compliance at every step of the customer journey. (Featured on DestinationCRM.com.)
Posted March 23, 2021

Equipping NEVA with Enlighten AI insights helps employees understand customer sentiment, proactively adapt their actions, and respond to requests. (Featured on DestinationCRM.com.)
Posted March 19, 2021

Sabio's acquisition of Fonetic strengthens its artificial intelligence and automation portfolio. (Featured on SpeechTechMag.com.)
Posted March 19, 2021

Genesys will add Bold360 to its digital and artificial intelligence business unit.
Posted March 19, 2021

Avaya Spaces additions enable the hybrid work-from-anywhere era.
Posted March 18, 2021

Collaboration unites Talkdesk's cloud contact center solutions with Alorica's execution and performance management capabilities, including its work-at-home solution, Alorica Anywhere.
Posted March 17, 2021

Expanded mobility and visibility and new partnership strengthens Fuze's cloud contact center offering.
Posted March 17, 2021

Cresta for Voice uses artificial intelligence to improve voice-based customer conversations.
Posted March 16, 2021

Bright Pattern Mobile Agent Desktop connects remote contact center agents and employees outside the contact center.
Posted March 16, 2021

8x8 Contact Center for Microsoft Teams allows organizations to integrate customer engagement and telephony capabilities with Microsoft Teams.
Posted March 15, 2021

AWS Competency allows Vonage to bring more AWS AI capabilities to contact centers.
Posted March 11, 2021

Natterbox Insight automatically surfaces training opportunities for sales and service supervisors. (Featured on DestinationCRM.com.)
Posted March 10, 2021

Zappix has integrated its visual IVR technology with Lifesize's CxEngage contact center software.
Posted March 10, 2021

The spring 2021 release of NICE inContact CXone features real-time agent guidance, no-code self-service bots, and journey optimization.
Posted March 10, 2021

Haptik launches deep integrations with Zendesk across its Support, Chat, and Sunshine products.
Posted March 09, 2021

Smart Choice's Smart Contact Center is a fully customizable. cloud-based contact center. (featured on DestinationCRM.com.)
Posted March 09, 2021

Pypestreams's conversational AI plataform has been built on Amazon Web Services and automatically escalates to Amazon Connect.
Posted March 04, 2021

TTEC is acquiring fellow customer experience technology and services provider AVTEX. (Featured on SpeechTechMag.com.)
Posted March 04, 2021

New updates to increase convenience and usability for businesses to better connect with their customers
Posted March 03, 2021

Auraya built EVA 2.0 specifically for Amazon Connect contact centers. (Featured on SpeechTechMag.com.)
Posted March 03, 2021

Observe.AI's artificial intelligence-powered Agent Performance & Coaching Suite improves agents' skills with performance analytics. (Featured on DestinationCRM.com.)
Posted March 03, 2021

SearchUnify's customer support and self-service apps are designed to increase agent productivity. (Featured on DestinationCRM.com.)
Posted March 03, 2021

Updates to Microsoft Dynamics include a slew of new capabilities and Teams integrations. (Featured on DestinationCRM.com.)
Posted March 02, 2021

3Fiftynine's integration with Twilio Flex helps contact center agents deal with email interactions. (Featured on DestinationCRM.com.)
Posted March 01, 2021

Cyara has been accepted into the Amazon Web Services ISV Accelerate and Public Sector Partner Programs.
Posted February 25, 2021

LivePerson AI Annotator lets agents optimize bots and upskill into AI roles.
Posted February 24, 2021

The partnership provides secure phone payments directly through Bluefin's PayConex gateway.
Posted February 24, 2021

TELUS' and Google Cloud's joint go-to-market strategy will initially focus on application migration, infrastructure modernization, and Contact Center AI.
Posted February 24, 2021

Access Softek's Agent Advisor surfaces responses to customer chat inquiries.
Posted February 24, 2021