Automated Support

Avaya Cloud Office is now generally available to meet the need to work from anywhere on any device.
Posted April 01, 2020

Operational continuity, staff morale, and customer demand are being most impacted by the global pandemic. (Featured on DestinationCRM.com.)
Posted March 31, 2020

NICE WEM@home is designed to help companies maintain service levels and agent engagement while working from home. (Featured on DestinationCRM.com.)
Posted March 31, 2020

Rammer has rebranded and announced the availability of its platform to developers for free. (Featured on DestinationCRM.com.)
Posted March 31, 2020

Enghouse Cloud and Communications Center now supports an advanced integration with Microsoft Teams. (Featured on DestinationCRM.com.)
Posted March 31, 2020

Research finds that cost reduction and technological advancements are the most significant factors in AI's expected surge. (Featured on SpeechTechMag.com.)
Posted March 27, 2020

Zendesk is offering free resources, including new product bundle, to make it easier for businesses to support customers and boost remote agent productivity. (Featured on DestinationCRM.com.)
Posted March 26, 2020

U-Haul's contact centers, armed with work-at-home agents and Verint technology, are helping college students whose schools have been shut down due to the coronavirus pandemic.
Posted March 26, 2020

Replicant's AI Voice Responder enables call centers to respond to increased customer calls without adding agents.
Posted March 26, 2020

Zendesk officials highlighted the addition of messaging capabilities in many of its recent product releases. (Featured on DestinationCRM.com.)
Posted March 25, 2020

Talkdesk enables remote working environments for front-line customer service staff amid coronavirus outbreak.
Posted March 25, 2020

3CLogic's cloud contact center solution offers to enable work-from-home agents with natively integrated telephony and call center functionality.
Posted March 25, 2020

In the wake of the COVID-19 outbreak, [24]7.ai announces free automated FAQ solution and chat solution to deflect calls from contact centers.
Posted March 25, 2020

NovelVox enables work-from-home model for Cisco Contact Center Agent with a new mobile app. Equip your agents with the Finesse Unified Mobile Agent (FUMA) app to quickly transit to work remotely or from home from mobile, tablet, or desktop without VPN. Agent's location or uncertainty is no more a constraint in delivering quality customer experience. Finesse Mobile Agent AppFinesse Mobile Agent App
Posted March 24, 2020

Servion is certified to sell, deploy, and support Cisco Unified Contact Center Solutions targeted at large enterprises.
Posted March 23, 2020

TriageLogic is offering information hotlines, telemedicine, and remote call center phone systems for healthcare organizations to address the Covid-19 crisis.
Posted March 23, 2020

Inference Solutions is offering businesses, healthcare providers, and government agencies a team of virtual agents to keep up with a surge in FAQs amid the coronavirus outbreak.
Posted March 23, 2020

Bright Pattern is offering special virtual contact center capability for companies impacted by coronavirus.
Posted March 20, 2020

Semafone extends PCI DSS certification to provide security for omnichannel payments.
Posted March 20, 2020

CXEngage Rapid Response lets contact centers move to the cloud within 48 hours to support work-from-home agents.
Posted March 19, 2020

Sytel is introducing a plan to enable remote workers during the coronavirus outbreak.
Posted March 18, 2020

Zappix has begun distributing its solutions at minimal cost to help healthcare companies and others operate smoothly during the crisis.
Posted March 18, 2020

VHT COVID-19 Assistance Program offers healthcare and critical service providers technology and services at no cost for 30-days to assist with increased call volumes resulting from the COVID-19 pandemic.
Posted March 18, 2020

Explore and Studio upgrades allow for greater contact center customizations.
Posted March 17, 2020

8x8 Rapid Expansion enables remote employees to stay responsive to customers and partners during challenging times.
Posted March 17, 2020

With CXone@home, contact centers can activate work-at-home agents in 48 hours, at unlimited scale and no charge.
Posted March 16, 2020

NICE inContact is providing free work-from-home module and free voice call ports for 211 and 311 organizations to handle increased interactions volume.
Posted March 11, 2020

8x8 X Series and 8x8 Contact Center are now available in Canada through channel partners.
Posted March 11, 2020

Inbox.ai combines artificial intelligence with most popular messaging channels.
Posted March 10, 2020

Lifesize and Serenova are merging to create one contact center communications and workplace collaboration company.
Posted March 10, 2020

CallTower adds to Microsoft Teams with CallTower Connect provisioning.
Posted March 10, 2020

Inflow is adding Call Journey's artificial intelligence-powered Conversation Analytics to its Voice of the Customer capabilities.
Posted March 09, 2020

Contact centers are the perfect environment for automation, freeing agents from repetitive tasks that take away from their real purpose.
Posted March 06, 2020

New features make customer experience accessible through AI-driven interactive voice response.
Posted March 05, 2020

Zendesk's new product suites democratize service and sales software and provide additional insights to sales and support personnel. (Featured on DestinationCRM.com.)
Posted March 04, 2020

New Bold360 features better access to information, real-time guidance, and knowledge management.
Posted March 04, 2020

Ping Identity's Customer360 offers centralized authentication to speed customer interactions.
Posted March 04, 2020

NovelVox has introduced personalized telephony with third-party integration and an optimized contact center solution.
Posted March 04, 2020

iQor has improved the speech-to-text transcription of calls in its speech analytics platform. (Featured on SpeechTechMag.com.)
Posted March 04, 2020

Genesys' nGuVu acquisition brings new capabilities to Gensesy Cloud Workforce Engagement Management. (Featured on DestinationCRM.com.)
Posted March 03, 2020

Calabrio ONE and Twilio Flex are coming together to provide customer service teams with customer insights on a customizable cloud contact center platform. (Featured on DestinationCRM.com.)
Posted March 03, 2020

Easy On Hold offers tips and technology for helping worried inbound callers get answers fast.
Posted March 03, 2020

Companies can now access Genesys' cloud customer experience platform through Amazon Web Services
Posted February 27, 2020

Ada's automation and artificial intelligence will be incorporated into Zendesk's Sunshine Conversations platform.
Posted February 27, 2020

With its AnsweriQ acquisition, Freshworks can target larger businesses with enterprise-scale AI customer service offerings. (Featured on DestinationCRM.com.)
Posted February 26, 2020

Resolution Bot leverages automation and machine learning to help businesses deliver immediate resolutions for customers. (Featured on DestinationCRM.com.)
Posted February 25, 2020

Verint and Adobe unify data from their respective Experience platforms to help predict customer interaction outcomes. (Featured on DestinationCRM.com.)
Posted February 25, 2020

New technologies are making for an exciting time in which technology anticipates our everyday needs rather than simply reacting to them.
Posted February 25, 2020

Collaboration between Spitch and Creative Virtual is bringing a multilingual, omnichannel voicebot offering. (Featured on SpeechTechMag.com.)
Posted February 18, 2020

LumenVox Active Voice Authentication combines with Genesys' Customer Experience Platform to provide scalable authentication solutions to call centers. (Featured on SpeechTechMag.com.)
Posted February 18, 2020