Automated Support

Sprinklr's latest release includes 120 customer service and 25 AI innovations.
Posted March 22, 2023

By integrating with SAP CRM Sales and SAP CRM Service Manager, 3CLogic delivers cloud contact center capabilities to enhance customer engagements while optimizing business workflows and operations.
Posted March 22, 2023

LV19 empowers contact center professionals to drive collaboration and productivity.
Posted March 22, 2023

MarketsandMarkets eyes 21.6 percent annual growth driven by cloud deployments and integration service needs.
Posted March 21, 2023

Carahsoft will distribute Verint's customer engagement solutions to the public sector. (Featured on DestinationCRM.com.)
Posted March 17, 2023

Call Link enables video-based customer support calls through a simple URL. (Featured on DestinationCRM.com.)
Posted March 16, 2023

PolyAI's conversational assistant is integrated with Twilio's Flex and Programmable Voice platforms. (Featured on SpeechTechMag.com.)
Posted March 14, 2023

Grand View Research expects the global intelligent virtual assistant market to grow by 24.3 percent per year, propelled largely by speech technology developments. (Featured on SpeechTechMag.com.)
Posted March 14, 2023

Research Dive expects the global conversational artificial intelligence market to grow at a compound annual rate of 24.5 percent for the next eight years. (Featured on SpechTechMag.com.)
Posted March 14, 2023

Intercom's Fin is the first customer service bot built with OpenAI's GPT-4. (Featured on DestinationCRM.com.)
Posted March 14, 2023

MetTel and Talkdesk are pairing up to bring an AI-powered, unified customer experience.
Posted March 14, 2023

Earning the Google Cloud CCAI specialization sets a benchmark for future cloud contact center solution implementations.
Posted March 14, 2023

8x8 is delivering a conversational AI solution and tailored supervisor experience for 8x8 Contact Center together with platform-wide integration with OpenAI.
Posted March 10, 2023

Forethought's SupportGPT is a generative AI platform powered by OpenAI technology.
Posted March 09, 2023

LinkLive is integrating Kasisto's KAI digital platform into its cloud contact center offerings.
Posted March 09, 2023

Qualtrics new frontline customer service solutions provide automated coaching and performance analytics.
Posted March 08, 2023

Thrio's new offering enables integration of UCaaS/PBX and CCaaS natively and via Microsoft Teams.
Posted March 08, 2023

Salesforce adds Einstein GPT to its complete line of CRM products for sales, marketing, customer service, commerce, and IT. (Featured on DestinationCRM.com.)
Posted March 07, 2023

HubSpot's new AI-powered tools help companies generate content and reports related to marketing, sales, and customer service. (Featured on DestinationCRM.com.)
Posted March 07, 2023

Lifesize's CxConcierge delivers live, video-enabled customer service.
Posted March 07, 2023

Microsoft launched Dynamics 365 Copilot and next-generation AI features for Power Virtual Agents and AI Builder, enabled by Azure OpenAI Service. (Featured on DestinationCRM.com.)
Posted March 06, 2023

Zendesk Proactive Messages enables customer experience teams to have more timely and personalized conversations with customers. (Featured on DestinationCRM.com.)
Posted March 03, 2023

D-ID's live-streaming API provides a human user interface for conversational AI.
Posted March 01, 2023

Gartner says advances in conversational AI, automation, and low-code resources will impact customer service interactions
Posted March 01, 2023

Kore.ai AgentAssist for Salesforce Service Cloud Voice automates manual tasks and supports agents in real time. (Featured on DestinationCRM.com.)
Posted February 24, 2023

Boost.ai and Lydonia join forces to create AI-powered intelligent automation solutions. (Featured on DestinationCRM.com.)
Posted February 23, 2023

Waterfield broadens its solution portfolio and value-added services for contact centers with its Dice acquisition. (Featured on DestinationCRM.com.)
Posted February 23, 2023

Level AI's AgentGPT uses generative AI to answer customer and agent queries. (Featured on DestinationCRM.com.)
Posted February 23, 2023

CommBox's Amazon Connect integration enables contact centers with voice and messaging solutions on one platform.
Posted February 22, 2023

Conversational AI provider Cognigy will participate in co-sell program for AWS Partners.
Posted February 22, 2023

By investing in a connected rep strategy, customer service leaders can reduce their reliance on costly talent strategies, Gartner states in a new report.
Posted February 16, 2023

Get started by learning all you can about ChatGPT to make sure the right resources are in place.
Posted February 16, 2023

Yellow.ai's Dynamic Conversation Designer helps companies create chat and voice conversation flows with generative AI. (Featured on DestinationCRM.com.)
Posted February 15, 2023

eGain's Knowledge Hub is being connected to Microsoft Teams to help agents deliver answers to customer queries. (Featured on DestinationCRM.com.)
Posted February 15, 2023

Authenticx's Autoscoring Tool helps companies analyze and evaluate customer interactions. (Featured on DestinationCRM.com.)
Posted February 14, 2023

Zoho is adding collaboration capabilities with its Trident launch and Workplace upgrades.
Posted February 09, 2023

ConnectPath CX. built for Amazon Connect contact centers, now includes more it agent management, contact center operations, and reporting capabilities.
Posted February 09, 2023

eGain Instant Answers helps users find relevant answer snippets from enterprise knowledge bases using generative artificial intelligence.
Posted February 08, 2023

Winter 2023 release adds advanced personalization, reporting, and privacy capabilities.
Posted February 07, 2023

GoTo Customer Engagement provides customer communication with two-way digital channels, including SMS campaigns, webchat, and social media.
Posted February 07, 2023

Yobi Call Summarization includes a searchable transcript, action items, and notes.
Posted February 07, 2023

Uniphore's acquisition of Red Box strengthens its ability to capture conversation data. (Featured on SpeechTechMag.com.)
Posted February 03, 2023

ID R&D's approach captures multiple biometrics, including voice, in the background during chatbot communications. )Featured on SpeechTechMag.com.)
Posted February 03, 2023

LivePerson's Conversational Cloud gets an upgrade with generative capabilities, including chatGPT.
Posted February 01, 2023

PagerDuty for Customer Service in ServiceNow CSM enables real-time, direct communication between customer service and technical teams.
Posted February 01, 2023

Observe.AI's Real-Time AI for contact centers introduces contextualized agent guidance, live supervisor coaching, and automated actions.
Posted February 01, 2023

Intercom adds GPT-3.5-enabled content composition and interaction summary features to its customer service platform.
Posted January 31, 2023

NICE is bridging its CXone paltform with Cognizant's digital transformation services.
Posted January 30, 2023

NICE's integration of CXone Expert and OpenAI's generative modeling enables consumers to resolve issues with automated self-service.
Posted January 26, 2023

SupportLogic will be able to automate QA for contact centers with its Emtropy Labs acquisition. (Featured on DestinationCRM.com.)
Posted January 25, 2023

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