IPitomy's Resolvix platform brings AI to its unified communications platform.
Posted September 23, 2026
Agentic Harness now lets AI agents send messages, place calls, manage email, and even get their own eSIM phone plan on Bird's network.
Posted September 23, 2026
Numa Operator answers first on every line, understands why each customer is calling, and carries that reason through the transfer.
Posted September 23, 2026
AskNicely's Claude Connector brings live customer feedback into Anthropic's AI assistant.
Posted September 23, 2026
Venizum's Verbis Voice brings real-time voice-to-voice translation to Salesforce Service with DeepL. (Featured on SpeechTechMag.com.)
Posted September 15, 2026
Focusing on agentic projects that deliver time to value in months will enable you to reap the benefits from AI without locking you into a particular agentic strategy.
Posted September 11, 2026
New MCP Server enables conversational AI platforms and AI agents to securely access PCI Pal payment capabilities.
Posted September 10, 2026
RingCentral's plugin for ChatGPT and MCP connectors for Claude make conversation data accessible and actionable in LLMs.
Posted September 10, 2026
Real-Time Voice Translation built directly into Zendesk Contact Center helps customers and agents communicate naturally across languages.
Posted September 10, 2026
The technology is not replacing workers but restructuring work. (Featured on DestinationCRM.com.)
Posted September 10, 2026
Phonely's Alma LLM is trained on more than 10 million phone conversations and helps voice AI agents self-improve over time. (Featured on SpeechTechMag.com.)
Posted September 09, 2026
PolyAI's Wren analyzes every agent conversation, proactively thinks up improvements, and tests whether they work.
Posted September 09, 2026
Genesys touts huge AI growth opportunity ahead during Xperience 2026 Day 2. (Featured on DestinationCRM.com.)
Posted September 04, 2026
I'd be careful about looking at a rising containment rate or falling employee handling time and assuming the customer experience must be improving along with it.
Posted September 02, 2026
Omilia and Telarus are bringing self-learning agentic CX to clients across the U.S. and U.K.
Posted September 02, 2026
3CLogic's AI Agent Evaluator automates QA and scoring of voice AI agents.
Posted September 01, 2026
Bland's FedRAMP 20x Class A Certification gives federal agencies a new path to evaluate and adopt AI agents
Posted September 01, 2026
Quiq Voice Assist is agentic AI that acts during live calls.
Posted September 01, 2026
New collaboration gives voice agents a continuous feedback loop to improve customer interactions in real time. (Featured on DestinationCRM.com.)
Posted September 01, 2026
Integration brings Dialpad's conversational intelligence into Glean so customer conversations become usable across the business. (Featured on DestinationCRM.com.)
Posted August 27, 2026
Liveops' LiveNexus Agent Assist is a browser-based AI overlay that delivers real-time guidance, compliance, and knowledge to agents during interactions. (Featured on DestinationCRM.com.)
Posted August 27, 2026
OneMeta VerbumSDK now trains and runs entirely inside clients' own infrastructure. (Featured on SpeechTechMag.com.)
Posted August 25, 2026
Capacity adds automated quality assurance, multi-agent support, and knowledge orchestration to its voice AI agent offerings.
Posted August 25, 2026
Integration brings AI-powered noise cancellation, accent conversion, and multilingual voice capabilities to the 8x8 Platform for CX. (Featured on SpeechTechMag.com.)
Posted August 20, 2026
Conversational AI provider boost.ai has joined OpenAI Partner Network as a Select Partner. (Featured on SpeechTechMag.com.)
Posted August 18, 2026
AudioCodes' Voca CIC and AnywhereNow's Tendfor voice products certified for Microsoft Teams. (Featured on SpeechTechMag.com.)
Posted August 18, 2026
The integration makes Regal's autonomous AI voice agents available to Five9 customers.
Posted August 15, 2026
With Clearwave's AI Patient Engagement Platform One agentic workforce automates the entire patient journey.
Posted August 12, 2026
Custom AI agents now qualify callers, route leads, and brief teams before every transfer.
Posted August 12, 2026
Integration brings Modulate's synthetic voice detection to the Scam.ai platform, helping organizations identify multimodal deepfake threats through a single customer experience. (Featured on SpeechTechMag.com.)
Posted August 12, 2026
Twilio Branded Calling lets businesses display a verified business name, logo, and, where supported, reason for calling.
Posted August 05, 2026
New integration lets Claude, Codex, Cursor, and other MCP-compatible AI clients query live Delight.ai data using natural language.
Posted August 05, 2026
Parlance now lets patient access managers update greetings, outage broadcasts, and FAQ answers instantly; and on warm transfer, contact center agents get verified patients with an AI-generated call summary.
Posted August 04, 2026
ContactBabel finds a slowing of web chat automation, after nearly 10 years of growth.
Posted August 04, 2026
Most companies measure AI success in customer service by how many tickets never reach a human agent, but deflection without resolution simply defers the cost rather than eliminating it.
Posted August 03, 2026
PCI Pal partnership brings secure and compliant payment experiences to NiCE customers globally across any business communications channel.
Posted July 31, 2026
Verifying delegated authority (who sent this agent, what it is permitted to do, and where its mandate ends) is the next frontier of intelligent authentication.
Posted July 31, 2026
8x8's new platform capabilities include conversational intelligence, AI agent deployment, enterprise-wide expert routing, and a workforce management update.
Posted July 30, 2026
Integration embeds Broadvoice's contact center platform inside Dynamics 365, giving agents calls, outcomes, and customer records in one workspace.
Posted July 29, 2026
contactSPACE and Zoom bring outbound capabilities to Zoom Contact Center with contactSPACE 4zoom.
Posted July 28, 2026
New agreement enables NiCE to resell RingCentral's RingEX; companies also extend agreement to market and sell RingCentral Contact Center, powered by NiCE CXone.
Posted July 24, 2026
DevRev Voice AI for Computer shares organizational memory across agents.
Posted July 23, 2026
Observe.AI and AWS work together to accelerate adoption of AI Agents for CX.
Posted July 23, 2026
Expanded relationship between Genesys and AWS advances agentic orchestration, scales global availability, and strengthens go-to-market collaboration.
Posted July 23, 2026
transcosmos has added AI agent capabilities in converting its CX platform into trans-DX Plus for Support. (Featured on DestinationCRM.com.)
Posted July 21, 2026
8x8 Small Business is a self-serve, consumption-based communications offering for small and mid-sized businesses. (Featured on DestinationCRM.com.)
Posted July 20, 2026
Level AI's Latitude family scores every customer interaction, keeps sensitive data inside a controlled environment, and gets sharper with every correction.
Posted July 20, 2026
New integration combines Webex Contact Center with SuccessKPI's workforce engagement management platform to optimize performance across human and AI agents.
Posted July 17, 2026
New solutions from PWC US and OpenAI combine advanced AI with industry expertise to deliver personalized, efficient, and scalable customer experiences. (Featured on DestinationCRM.com.)
Posted July 17, 2026
Aqurio helps organizations in complex industries operate more efficiently and scale faster by combining Agentic AI with compliance-first vertical integrations.
Posted July 15, 2026