Automated Support

Multi Agentic Platform for Customer Services supports MCP for integration into enterprise landscapes and A2A for streamlined agent communication.
Posted July 16, 2025

Emerging technologies and evolving expectations will transform customer service over the next three years, Gartner predicts. (Featured on DestinationCRM.com,/em>.)
Posted July 16, 2025

Cyara's latest platform update includes advanced artificial intelligence validation, real-time monitoring, and no-code test automation. (Featured on DestinationCRM.com.)
Posted July 15, 2025

Twilio has expanded its platform with real-time personalization, data residency control, and WhatsApp Business Calling.
Posted July 15, 2025

Intermedia's AI Supervisor Assist helps contact centers improve performance in real time.
Posted July 11, 2025

The Liberate-Five Sigma Partnership brings voice automation to insurance customer service calls.
Posted July 08, 2025

Connectel's automated voice technology is for businesses with high call volume.
Posted July 08, 2025

Make self-service options readily available, easy to use, and valuable. (Featured on DestinationCRM.com.)
Posted July 08, 2025

Natterbox AI Assistants and AI Agents can handle up to 70 percent of routine customer queries.
Posted July 08, 2025

According to CCW research, many long-standing pain points have yet to be resolved. (Featured on DestinationCRM.com.)
Posted July 02, 2025

Human-like interactions are reshaping customer engagement and automation, The Research Insights finds. (Featured on SpeechTechMag.com.)
Posted July 01, 2025

Ultatel's Intelligent Voice AI Agent is a fully managed service for handling routine customer service tasks. (Featured on DestinationCRM.com.)
Posted July 01, 2025

CX leaders are facing growing pressure to adopt intelligent systems, but scaling agentic AI requires a deliberate foundation rooted in structure, visibility, and governance.
Posted June 30, 2025

Eltropy's Desktop App uses fewer system resources and offers faster access than browser-based systems.
Posted June 27, 2025

New capabilities include Proactive Services, Intelligent Caller ID, Digest, and SIP Refer and Advanced SIP Messaging.
Posted June 25, 2025

8x8's Verif8 provides one-time password verification for customer interactions.
Posted June 25, 2025

Genesys Cloud AI Studio helps organizations design and deploy virtual agents with agentic AI.
Posted June 25, 2025

With NiCE Inform AI, transcription and searching unlocks hidden insights from every call, to improve productivity, emergency response, and staff retention.
Posted June 24, 2025

Luware's Virtual User includes smarter routing, sentiment detection, and language recognition.
Posted June 19, 2025

Nurix NuPlay provides low-latency voice agents for customer support and sales.
Posted June 18, 2025

The partnership provides tailored Zendesk solutions, migration tools, verticalized offerings, and full-stack implementation support.
Posted June 18, 2025

Glance brings its cobrowse and collaboration tools to Microsoft Dynamics 365 environments.
Posted June 17, 2025

CX Mpower Agents and integrations with AWS and Snowflake are among the highlighted innovations unveiled today. (Featured on DestinationCRM.com.)
Posted June 17, 2025

Calabrio Performance Management is a unified platform for agent monitoring, coaching, and more.
Posted June 12, 2025

Insight7's Call Evaluation Platform turns conversations into insights for quality assurance, performance gains, and coaching. (Featured on DestinationCRM.com.)
Posted June 11, 2025

Talkdesk Customer Experience Automation introduces fully autonomous, multi-agent AI automation for the entire customer journey. (Featured on DestinationCRM.com.)
Posted June 11, 2025

The global customer support software market is set to grow at 21.1 percent CAGR, Valuates predicts
Posted June 10, 2025

Upstream Works' new AgentNow tiers enable on-demand live video agents and humanized experiences for customer support.
Posted June 10, 2025

RingCentral also releases AI Agent Assist at CCW Las Vegas '25
Posted June 10, 2025

Cognigy's agentic AI platform is being incorporated into Foundever's global CX operations.
Posted June 10, 2025

Cresta's expanded AI Agent offering ensures continuity, personalization, and efficient service across both voice and chat.
Posted June 09, 2025

CallMiner's new integration empowers Microsoft Dynamics 365 Contact Center users with AI-powered insights to improve service team performance and customer experience.
Posted June 09, 2025

Krisp's new offering combines AI Noise Cancellation, AI Accent Conversion, AI Live Interpreter, and Agent Assist.
Posted June 09, 2025

Mosaicx's Engage adds AI and automation.
Posted June 05, 2025

New capabilities in Observe.AI's GenAI Insights democratize access to customer intelligence and provide deeper visibility into interactions across every channel
Posted June 05, 2025

Parloa's platform integration with Verint enhances hybrid human-AI agent customer experience teams.
Posted June 05, 2025

The VOCALLS acquisition expands CallMiner's platform with native voice and text AI virtual agents. (Featured on DestinationCRM.com.)
Posted June 03, 2025

SoundHound and Allina collaborated to launch Alli, an AI agent for patient self-service. (Featured on SpeechTechMag.com.)
Posted May 29, 2025

Graia launches with a platform for empathetic, AI-driven customer service.
Posted May 29, 2025

MarketsandMarkets projects 19.6 percent CAGR for conversational AI technologies over the next six years. (Featured on SpeechTechMag.com.)
Posted May 27, 2025

Cognigy achieves Microsoft's top-tier partner status to help companies modernize customer support. (Featured on DestinationCRM.com.)
Posted May 23, 2025

Jabra Engage AI Complete is a premium call center suite with robust AI capabilities.
Posted May 22, 2025

Alorica CX2GO is a simple contact center for small, midsized, and emerging companies.
Posted May 22, 2025

Grand View Research expects the market for conversational artificial intelligence to grow by almost 24 percent for the next five years.
Posted May 21, 2025

Companies should include intelligent solutions in their customer support offerings to help agents along.
Posted May 20, 2025

Glia's Cortex AI Benchmarks lets users measure and compare AI and agent performance.
Posted May 19, 2025

Twilio announces updates to its CPaaS and CDP offerings and a conversational AI development collaboration with Microsoft at its annual Signal event. (Featured on DestinationCRM.com.)
Posted May 14, 2025

NICE is collaborating with Amazon Web Services to accelerate end-to-end customer service automation at scale.
Posted May 14, 2025

Press Ganey Forsta's and InMoment's combined technologies will bring deeper customer and employee insights.
Posted May 14, 2025

IntelePeer's SmartAnalytics is a comprehensive solution that captures all interactions between AI and human agents.
Posted May 12, 2025

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