Automated Support

LivePerson AI Annotator lets agents optimize bots and upskill into AI roles.
Posted February 24, 2021

The partnership provides secure phone payments directly through Bluefin's PayConex gateway.
Posted February 24, 2021

TELUS' and Google Cloud's joint go-to-market strategy will initially focus on application migration, infrastructure modernization, and Contact Center AI.
Posted February 24, 2021

Access Softek's Agent Advisor surfaces responses to customer chat inquiries.
Posted February 24, 2021

UJET integrates with Google Cloud Contact Center AI (CCAI) and Google Cloud Dialogflow CX.
Posted February 23, 2021

Kustomer is offering a curated set of integrated apps to improve agent productivity.
Posted February 23, 2021

Mindsay's chatbots are now integrated with Genesys Cloud.
Posted February 23, 2021

VHT will integrate with and offer Amazon Connect with its Mindful platform.
Posted February 18, 2021

Bright Pattern's Omnichannel Communication Interaction Platform enables digital transformation, AI-powered automation, and remote service desk capabilities.
Posted February 18, 2021

Sytel's customers can now benefit from access to multisession, multichannel contact center functionality embedded within Salesforce.
Posted February 17, 2021

Bright Pattern has integrated its contact center solutions with Microsoft Teams, Dynamics, and Azure.
Posted February 16, 2021

SupportLogic Agent SX is an artificial intelligence-powered platform to improve agent performance and team collaboration.
Posted February 10, 2021

Quiq Translate lets companies provide multilingual customer support. (Featured on DestinationCRM.com.)
Posted February 09, 2021

Ada's conversational chatbot technology integrates with Salesforce Live Agent. (Featured on DestinationCRM.com.)
Posted February 09, 2021

3CLogic's Zoom integration extends its communication platform. (Featured on DestinationCRM.com.)
Posted February 09, 2021

Invoca's Winter '21 release includes new visual dashboards, Conversation Review, and integration with Five9. (Featured on DestinationCRM.com.)
Posted February 09, 2021

Northridge Group finds consumers work too hard to get issues resolved. (Featured on DestinationCRM.com.)
Posted February 05, 2021

How digital + physical is transforming customer experiences.
Posted February 05, 2021

NICE's Agile WEM enables employee engagement in the work-from-anywhere reality.
Posted February 04, 2021

Five9 connects its Five9 Workforce Optimization (WFO) and Five9 Intelligent Cloud Contact Center platforms.
Posted February 04, 2021

Salesforce Service Cloud integration provides supervisors and agents with access to customer interaction histories.
Posted February 03, 2021

RingCentral's platform now includes a call transcription and supervision interface.
Posted February 03, 2021

The new Zendesk Suite brings together all of Zendesk's service capabilities, including messaging, into one offering. (Featured on DestinationCRM.com.)
Posted February 01, 2021

8x8's Winter 2021 Release delivers customer engagement and cloud communications enhancements across its integrated platforms.
Posted January 29, 2021

Uniphore U-Trust and U-Assist Assurance heighten contact center security for work-at-home agents.
Posted January 28, 2021

Talkdesk became the first cloud contact center software provider to achieve ISO 27701:2019 certification for expanded privacy protection.
Posted January 28, 2021

Khoros adds to its conversational AI and chatbot capabilities with its acquisition of Flow.ai.
Posted January 28, 2021

Integration provides real-time analysis of audio and media data sets captured by Red Box Conversa and transcribed by Medallia Experience Cloud. (Featured on DestinationCRM.com.)
Posted January 28, 2021

Serviceaide's POB mobile app provides support teams access to POB Web Services from any mobile device.
Posted January 27, 2021

Playvox's acquisition of Agyle Time adds workforce optimization capabilities.
Posted January 27, 2021

Avaya's AI Virtual Agent Enhanced with Google Cloud DialogFlow CX, blends automated and assisted service to contact center interactions.
Posted January 27, 2021

Companies can access NICE inContact CXone contact center controls from Teams and use NICE Engage real-time recording to ensure compliance.
Posted January 26, 2021

EY leverages ASAPP's artificial intelligence to automate customer service and increase agent performance. (Featured on DestinationCRM.com.)
Posted January 25, 2021

New partnership offers 8x8 contact center customers integration with Verint Monet and Verint Enterprise. (Featured on DestinationCRM.com.)
Posted January 25, 2021

Avaya's latest U.S. patent covers technology in its OneCloud CCaasS portfolio.
Posted January 22, 2021

Integration between Semafone and DataDivider provides a PCI DSS-compliant payment solution for service providers. (Featured on DestinationCRM.com.)
Posted January 21, 2021

Infosys Cortex combines contact center technologies from Genesys and Google.
Posted January 20, 2021

TeamViewer gains additional customer service and sales capabilities with its acquisition of Xaleon.
Posted January 20, 2021

BLM Technologies will offer its financial institution customers Enacomm's AI-powered conversational banking, intelligent IVR, and omnichannel Fraud Control Module.
Posted January 20, 2021

Kustomer's latest Chat platform delivers AI-powered, personalized customer service. (Featured on DestinationCRM.com.)
Posted January 19, 2021

Anywhere365's Dialogue Cloud has become one of the first cloud contact center solutions certified by Microsoft through the Connected Contact Centers program for Microsoft Teams. (Featured on DestinationCRM.com.)
Posted January 19, 2021

LiveVox joins Crescent Acquisition's portfolio in an $840 million deal.
Posted January 15, 2021

Amazon Web Services is enabling customers to leverage its artificial intelligence capabilities with their current contact center providers. (Featured on DestinationCRM.com.)
Posted January 12, 2021

Haptik's Conversational IVR solution has been built in partnership with Audiocodes. (Featured on SpeechTechMag.com.)
Posted January 11, 2021

Yay.com is expanding its unified communications platform with an instant messaging and chat service. (Featured on DestinationCRM.com.)
Posted January 11, 2021

Qurious.io's capabilities will assist customer service agents by analyzing service calls in real time. (Featured on SpeechTechMag.com.)
Posted January 11, 2021

NICE inContact CXone is being used to streamline vaccine distribution from vaccine producers to healthcare providers.
Posted January 06, 2021

UJET has integrated its cloud contact center offering with Oracle Cloud CX Service and made it available on the Oracle Cloud Marketplace.
Posted January 06, 2021

Cresta for Customer Service provides real-time guidance and coaching to agents during customer interactions. (Featured on DestinationCRM.com.)
Posted January 04, 2021

By acquiring the contact center software provider Altitude, Enghouse is expanding its footprint in Latin regions. (Featured on DestinationCRM.com.)
Posted January 04, 2021