SoundHound's OASYS helps businesses create conversational AI agents that will build and continually improve themselves across digital or physical channels.
Posted May 05, 2026
8x8 Platform for CX now includes capabilities for artificial intelligence agent development, analytics, mobile authentication, and managing front-line teams.
Posted May 05, 2026
3CLogic's latest updates to Voice AI Hub include new outbound voice AI agents, multimodal voice AI capabilities, and automated AI agent evaluations. (Featured on DestinationCRM.com.)
Posted April 28, 2026
ALDO Group improved its customer experiences with Five9.
Posted April 17, 2026
Contact center-as-a-service solutions remain a core platform, but their roles are evolving. (Featured on DestinationCRM.)
Posted April 15, 2026
Partnership delivers Google Cloud CCaaS and Gemini Enterprise for Customer Experience through AVANT's Global Network of Trusted Advisors.
Posted April 13, 2026
Kustomer AI - Signals surfaces real-time customer context, sentiment, and escalation risk directly to reps and managers before they engage.
Posted April 02, 2026
GetVocal's Control Center includes a governance layer that enables human-in-the-loop operations, allowing AI to handle customer interactions while humans stay in control of critical decisions.
Posted April 01, 2026
Cox Business Contact Center with RingCentral is powered by RingCentral's RingCX
Posted April 01, 2026
AI is opening new doors for contact center agents, managers, and customers. (Featured on DestinationCRM.com.)
Posted April 01, 2026
Forethought deal enables Zendesk to advance its resolution platform with self-improving AI agents. (Featured on DestinationCRM.com.)
Posted March 31, 2026
Partnership combines cloud contact center innovation with advanced workforce engagement capabilities.
Posted March 27, 2026
With Amazon Cionnect's new AI Assistant, contact center managers can query systems for improved oversight.
Posted March 18, 2026
Ringover's Ask Empower 2.0 AI assistant now features native conversational AI capability, from individual call transcript analysis to analyzing all historical and omnichannel conversations.
Posted March 18, 2026
8x8 Engage is now available to all channel partners and customers globally.
Posted March 13, 2026
The CRM tech stack is coming together, which complicates the ownership debate. (Featured on DestinationCRM.com>)
Posted March 11, 2026
New capabilities embed predictive, policy-aware intelligence directly into forecasting, scheduling, and real-time operations.
Posted February 25, 2026
Cisco partners with ServiceNow to deliver a cloud-native contact center solution for ServiceNow CSM, CRM, and ITSM environments.
Posted February 10, 2026
Calabrio Omni Agent Intelligence for Calabrio ONE unifies quality and performance across human and AI agents. (Featured on DestinationCRM.com.)
Posted January 15, 2026
Cresta's Agent Operations Center helps companies manage the human-AI hybrid workforce for customer experience.
Posted December 09, 2025
AI automation and observability assistants give CX teams instant clarity into their workflows and AI behavior.
Posted December 05, 2025
Solutions now exist for monitoring agent mental and physical health. (Featured on DestinationCRM.com.)
Posted December 03, 2025
AVOXI's Proactive Service offering is a diagnostic solution to preemptively identify and fix global voice channel vulnerabilities. (Featured on DestinationCRM.com.)
Posted November 20, 2025
New capabilities across the 8x8 Platform for CX help teams resolve issues on first contact, streamline follow-ups, and work more efficiently. (Featured on DestinationCRM.com.)
Posted November 20, 2025
ASAPP's CXP turns every customer interaction into governed, intelligent action by unifying interactions, systems, and data across voice and digital channels.
Posted November 19, 2025
New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact centers.
Posted November 19, 2025
New AI capabilities enhance Five9's routing, quality management, and analytics.
Posted November 19, 2025
The UJET deal with Spiral adds foundational building blocks for conversational AI, predictive analytics, and business intelligence. (Featured on DestinationCRM.com.)
Posted November 18, 2025
RingCentral's Customer Engagement Bundle introduces advanced queue management and SMS shared inbox capabilities for lightweight contact centers.
Posted November 05, 2025
RingCentral has expanded its AI Receptionist and unveiled an AI Virtual Assistant (AVA), AI Conversation Expert (ACE), and Workforce Engagement Management suite. (Featured on DestinationCRM.com.)
Posted November 04, 2025
The numbers that mattered yesterday won't get us where we need to go tomorrow. AI gives us the data, speed, and insight to finally align CX metrics with customer and business reality.
Posted October 31, 2025
Alliance brings together Tata Communications Kaleyra and NiCE CXone Mpower platforms to deliver seamless, AI-powered customer experiences at scale. (Featured on DestinationCRM.com.)
Posted October 30, 2025
Authenticx customers across the healthcare ecosystem can now benefit from real-time agent guidance natively within Salesforce.
Posted October 29, 2025
HGS Interaction Intelligence enables companies to analyze nearly 100 percent of interactions across channels. (Featured on DestinationCRM.com.)
Posted October 28, 2025
Dialpad and Verint bring real-time schedule adherence and full workforce visibility in one integration.
Posted October 23, 2025
New agentic AI capabilities powered by Talkdesk Customer Experience Automation empowers human agents to request real-time guidance and resolve issues faster and more confidently. (Featured on DestinationCRM.com.)
Posted October 22, 2025
New integration between Cresta and Aspect bridges workforce planning with AI-powered coaching.
Posted October 22, 2025
Athena's new technology helps call centers prevent data breaches, ensure PCI and HIPAA compliance, and protect customer privacy in real time.
Posted October 15, 2025
Partnership brings together Alvaria's outbound compliance, proactive outreach, and contact center excellence with SuccessKPI's AI-powered business intelligence.
Posted October 15, 2025
Vonage's Agentforce Identity Insights and Fraud Detection helps contact center agents detect fraud risks, verify customers, and validate effective communications channels in real time.
Posted October 14, 2025
New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights.
Posted October 14, 2025
Tools emerge to ensure incoming contact center agents have the right attributes. (Featured on DestinationCRM.com.)
Posted October 08, 2025
Talkdesk launches Microsoft Teams integration and Talkdesk Customer Experience Automation on Microsoft Azure Marketplace. (Featured on DestinationCRM.com.)
Posted September 30, 2025
The Hammer Cloud Platform for testing customer experience applications is now available in AWS Marketplace. (Featured on DestinationCRM.com.)
Posted September 24, 2025
Calabrio's Workforce Intelligence is an AI-powered workforce management solution.
Posted September 16, 2025
ASAPP introduces enterprise-grade capabilities to build and govern at scale.
Posted September 16, 2025
Genesys has added more than 150 advanced AI capabilities in the past few months, and more are on the way, executives stressed at the Xperience 2025 event. (Featured on DestinationCRM.com.)
Posted September 09, 2025
RingCentral adds workforce management capabilities to RingCX with its CommunityWFM acquisition.
Posted September 08, 2025
Eltropy's agentic AI platform delivers conversational voice automation to deflect up to 60 percent of calls.
Posted September 03, 2025
The Aspect Cloud Workforce platform's biggest update to date adds flexibility, a new interface, a mobile app, and a portal for developers.
Posted August 27, 2025