NewVoiceMedia's Global Call Routing Architecture will help optimize contact center management for operators of facilities around the world.
Posted September 29, 2016
NICE yesterday released Evolve WFM, a continuous delivery workforce management solution with advanced capabilities like analytics-based forecasting and user-defined scheduling in an elastic cloud-based deployment model.
Posted September 28, 2016
Best practices only work if they work for your particular organization.
Posted September 23, 2016
The partnership between WFMSG and OnviSource brings together the Persona and Community WFM solutions.
Posted September 20, 2016
NICE Performance Management is an off-the-shelf solution for managing front- and back-office personnel.
Posted September 15, 2016
Tips for creating an engaged workforce that will ultimately lead to happier customers.
Posted September 09, 2016