Calabrio's Workforce Intelligence is an AI-powered workforce management solution.
Posted September 16, 2025
ASAPP introduces enterprise-grade capabilities to build and govern at scale.
Posted September 16, 2025
Genesys has added more than 150 advanced AI capabilities in the past few months, and more are on the way, executives stressed at the Xperience 2025 event. (Featured on DestinationCRM.com.)
Posted September 09, 2025
RingCentral adds workforce management capabilities to RingCX with its CommunityWFM acquisition.
Posted September 08, 2025
Eltropy's agentic AI platform delivers conversational voice automation to deflect up to 60 percent of calls.
Posted September 03, 2025
The Aspect Cloud Workforce platform's biggest update to date adds flexibility, a new interface, a mobile app, and a portal for developers.
Posted August 27, 2025
LivePerson's AWS integration will help companies unify voice and digital customer experiences.
Posted August 26, 2025
Verint will merge with Calabrio to create an AI-driven customer experience powerhouse. (Featured on DestinationCRM.com.)
Posted August 25, 2025
CallMiner OmniAgents are virtual agents that help companies engage customers across voice and digital channels. (Featured on DestinationCRM.com.)
Posted August 20, 2025
Dialpad's latest platform updates include new integrations, reporting, analytics, and insights.
Posted August 19, 2025
8x8 has added AI-driven engagement, payments, and personalization to its flagship platform. (Featured on .)
Posted August 19, 2025
AI delivers fully automated forecasting in CommunityWFM's contact center software.
Posted August 13, 2025
Expanded collaboration brings NiCE's CXone Mpower together with Agentforce in Salesforce Service Cloud.
Posted August 13, 2025
Capacity acquires Call Criteria and Verbio Technologies to expand speech analytics, voice automation, and QA capabilities.
Posted August 08, 2025
New AI delivers fully automated forecasting for contact center operations.
Posted August 07, 2025
8x8's recent innovations around AI accelerate agent and self=service interactions.
Posted August 07, 2025
Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration. (Featured on DestinationCRM.com.)
Posted August 01, 2025
Alvaria and CallMiner platform users benefit from deep customer insights, agent guidance, personalized outreach capabilities, and more. (Featured on DestinationCRM.com.)
Posted July 30, 2025
Acquisition strengthens Onix's capabilities with Google Cloud's Customer Engagement AI Suite and unites its Agentspace and Agentic AI with UJET CCaaS solutions. (Featured on DestinationCRM.com.)
Posted July 29, 2025
Acquisition combines NiCE's CXone Mpower with Cognigy's conversational and agentic AI. (Featured on DestinationCRM.com.)
Posted July 28, 2025
Cognigy and TeKnowledge are working together to accelerate agentic AI adoption in customer service. (Featured on DestinationCRM.com.)
Posted July 24, 2025
Expanded partnership elevates ServiceNow-powered customer and IT support with voice AI and rich video collaboration. (Featured on DestinationCRM.com.)
Posted July 23, 2025
Grupo NGN acquisition adds CCaaS capabilities to White Label's portfolio. (Featured on DestinationCRM.com.)
Posted July 23, 2025
Avaya and Databricks have partnered to deliver governance and security for AI at scale. (Featured on DestinationCRM.com.)
Posted July 23, 2025
Human-in-the-loop agent, conversation monitoring, and testing and simulation features expand ASAPP's GenerativeAgent. (Featured on DestinationCRM.com.)
Posted July 23, 2025
We're just scratching the surface of new jobs related to AI in the contact center.
Posted July 17, 2025
Cyara's latest platform update includes advanced artificial intelligence validation, real-time monitoring, and no-code test automation. (Featured on DestinationCRM.com.)
Posted July 15, 2025
Intermedia's AI Supervisor Assist helps contact centers improve performance in real time.
Posted July 11, 2025
CX Mpower Agents and integrations with AWS and Snowflake are among the highlighted innovations unveiled today. (Featured on DestinationCRM.com.)
Posted June 17, 2025
Calabrio Performance Management is a unified platform for agent monitoring, coaching, and more.
Posted June 12, 2025
Cresta's expanded AI Agent offering ensures continuity, personalization, and efficient service across both voice and chat.
Posted June 09, 2025
CallMiner's new integration empowers Microsoft Dynamics 365 Contact Center users with AI-powered insights to improve service team performance and customer experience.
Posted June 09, 2025
New capabilities in Observe.AI's GenAI Insights democratize access to customer intelligence and provide deeper visibility into interactions across every channel
Posted June 05, 2025
Jabra Engage AI Complete is a premium call center suite with robust AI capabilities.
Posted May 22, 2025
ReflexAI Studio helps organizations create contact center training and QA processes quickly.
Posted May 20, 2025
Glia's Cortex AI Benchmarks lets users measure and compare AI and agent performance.
Posted May 19, 2025
IntelePeer's SmartAnalytics is a comprehensive solution that captures all interactions between AI and human agents.
Posted May 12, 2025
ServiceNow's integrations with NICE and AWS improve workflow automation and data portability. (Featured on DestinationCRM.com.)
Posted May 08, 2025
Sinch and OneReach.ai are collaborating to help companies deploy agentic AI across communications channels. (Featured on DestinationCRM.com.)
Posted May 06, 2025
ServiceNow CRM AI Agents orchestrates work across departments for seamless experiences across the entire customer lifecycle. (Featured on DestinationCRM.com.)
Posted May 06, 2025
3CLogic and NewRocket partnership delivers contact center solutions for financial services with ServiceNow. (Featured on DestinationCRM.com.)
Posted May 06, 2025
New AI capabilities in the Oracle Utilities Customer Platform help call centers better manage volume and deliver smart, personalized assistance. (Featured on DestinationCRM.com.)
Posted May 06, 2025
Talkdesk Express is designed to help small businesses get started with their customer service operations. (Featured on DestinationCRM.com.)
Posted May 06, 2025
The latest GoTo Connect advancements deliver a unified inbox, mobile features, and practical AI capabilities. (Featured on DestinationCRM.com.)
Posted May 06, 2025
RingCX for Salesforce Service Cloud Voice provides a single pane of glass for omnichannel customer engagement.
Posted May 05, 2025
Medallia's Mindful contact center suite is now authorized for use by U.S. government agencies.
Posted May 01, 2025
Latest updates to the 8x8 Platform for CX take advantage of AI and support a wider array of operational efficiencies.
Posted April 29, 2025
CloudHesive's ConnectPath CX platform integrates with Teneo.ai for conversational AI capabilities.
Posted April 24, 2025
Calabrio ONE receives a slew of AI-enabled upgrades to streamline contact center staffing operations.
Posted April 24, 2025
Insightful has added quality management to its contact center solutions portfolio.
Posted April 23, 2025