Smart Customer Service White Papers
eGain
GenAI has the potential to enhance customer service productivity by 45% (McKinsey). However, most early GenAI projects in customer service have failed to meet cost reduction and CX goals. Gartner predicts that by 2025, 100% of virtual assistant projects in customer service without modern knowledge management foundation—whether they be for end-customers or contact center agents—will fall short.
Read this white paper to discover lessons from early GenAI deployments and actionable steps to leverage GenAI with a strong knowledge foundation!
NICE
Ready to revolutionize your contact center? Dive into the strategic deployment of AI and unlock its transformative potential while conquering everyday challenges.
• Transform Your CX: Elevate your customer experience with AI and automation.
• Unlock Strategic Insights: Gain a deeper understanding of AI's role in customer-centric businesses.
• Enhance Efficiency and Effectiveness: Learn how AI streamlines operations and boosts service quality.
• Foster Customer-Centric Outcomes: Discover how AI drives loyalty, brand protection, and personalized experiences.
• Reduce Agent Churn: See how AI empowers agents and enhances retention rates.
Ready to embark on your AI journey? Unlock the power of AI for your contact center transformation.
Download the white paper now and stay ahead in the digital age of customer service.
NICE
In today's digital age, the longing for connection persists despite the convenience of online interactions. Dive into the evolution of customer service from postcards to AI, exploring how technology can enhance, not replace, human connections.
Discover the essential elements for creating exceptional digital-first customer service:
• Truly Intelligent Self-Service: Unlock the power of AI-driven self-service options to boost resolution rates and satisfaction.
• Empathetic Service Staff: Learn why empathy is vital for live agents and how to foster human connections in a digital landscape.
• Robust Knowledge Management: Elevate your knowledge management system to provide quick, accurate answers across all channels.
• AI Purpose-Built for CX: Explore how purpose-built AI platforms can synchronize and manage customer interactions seamlessly.
Join us on the journey to prioritize human connection in the digital-first era. Download the white paper now to revolutionize your customer service strategy!
Sponsored By: NICE
In 2024, competitive advantage is rapidly shifting to companies that uncover areas for automation to empower employees and deliver proactive and humanlike self-service.
Your company can accomplish these advantages by leveraging the convergence of digital, cloud, AI, and advanced CX applications.
DOWNLOAD these Top six recommendations to prioritize to dramatically improve customer loyalty and increase efficiency across every aspect of CX operations.