Smart Customer Service White Papers
NICE
7 top strategies to kick your CX into high gear.
Now is not the time to pull back on CX strategy—a staggering 57% of consumers feel their experiences have gotten worse in the past year. The convergence of digital, cloud, AI, and advanced CX applications happening in 2024 creates unparalleled opportunities to transform customer experience and achieve greater efficiencies.
Read how the big players Marriott and Disney Streaming are gaining advantages with NICE CXone to optimize CX globally. This new 2024 guide “Act Now to Lead Customer Experience” covers seven major trends with insights and checklists to secure a competitive edge.
This valuable resource is designed to help you:
• Understand rapidly changing consumer and technology trends in 2024
• Focus on the trends most important for your organization
• Develop your 2024 action plans with checklists for each trend
• Prioritize self-service improvement to maximize customer convenience
• Discover how the technology super wave of AI is revolutionizing CX
Get ahead of your competition with incredible CX.
NICE
Build lifetime loyalty by knowing what customers expect.
Want a magic mirror telling you what customers expect so you can provide exceptional CX? Now you have it. This ContactBabel report identifies major issues impacting customers today and offers actionable advice on how businesses can build lifetime loyalty. Based on a survey of 1,000 consumers, it’s essential reading for CX leaders.
Here are some key customer insights:
• 61% of survey respondents wanted issues solved the first time
• 54% said they prefer shorter wait times in call queues
• 31% desire a choice of which service channels they use
Start building lifetime loyalty. Read the report.
NICE
Unlock your business's AI potential with these essential steps.
Explore the vital pillars for AI readiness in your organization. Get ready to harness the power of AI for unparalleled growth and customer satisfaction.
AI Readiness: Your key to unprecedented business success.
• Master the art of cloud infrastructure for seamless AI integration
• Leverage the power of data to drive informed decision-making
• Create a unified tech stack for a streamlined digital transformation
• Gain organizational buy-in to ensure AI success and long-term sustainability.
Get ready to elevate your business with AI today!
NICE
Customer service employees are overworked. And consumer expectations are at an all-time high but 74% of agents say they have to use 3-8 apps to access customer information. Agents need help. Our whitepaper breaks down why Enlighten Copilot is the only AI for CX employee solution you will need.
-Empowered agents: Enlighten Copilot enhances agent performance with real-time summaries and expert answers, ensuring personalized and efficient customer interactions.
-Strategic supervision: AI-driven monitoring and coaching empower supervisors, fostering a responsive contact center environment.
-Overall impact: The platform delivers tangible advantages, improving employee experience, driving operational efficiency, and elevating customer satisfaction.
-Cutting-edge innovation: Built on world-class AI models, Enlighten Copilot ensures robust performance and keeps your organization at the forefront of AI innovation.
-Trusted excellence: With seamless data integration and consistently relevant AI-generated answers, Enlighten Copilot is the trusted choice for delivering exceptional customer experiences.
Read the white paper
Stellar Elements, an Amdocs Company
Are your CX gaps hidden in plain sight?
Customer expectations keep growing. Businesses like yours face a big problem for their growth and profits: the widening gap between the experiences customers want versus what you deliver. We call it the Experience Gap—and you might not even know it’s there.
We’re Stellar Elements, a global studio that combines the expertise of ADK, Projekt202, Big Nerd Ranch, Roam Digital, and others you may know to create exceptional customer experiences. We surveyed hundreds of business leaders to bring you fresh insights and actionable strategies for modern CX problems.
Download the report to learn:
- Surprising customer experience stats every leader should know
- The top five CX gaps and what you can do about them
- How to build customer connections that power growth and revenue
ServiceNow
Organizations that significantly improve the efficiency of their customer experience can expect to save millions a year. Find out how to optimize your customer experience while increasing customer loyalty and improving your bottom line, by connecting and empowering your entire company with a single platform. Read this eBook to see how much business value you could gain with ServiceNow, based on certified Forrester and value calculator data.
ServiceNow
Businesses are under pressure to find a versatile solution that can help reduce operational costs while resolving customer issues faster. Learn how the most innovative companies in the world are breaking down silos, integrating teams, and connecting systems and processes, with customer experience solutions from ServiceNow. Read this eBook to find out how you can drive more value for your business and customers while reducing costs and explore the latest innovations in customer and field service management.
ServiceNow
Customers want answers to their issues and requests yesterday. So how can you empower your teams to deliver proactive service? Get Customer Operations For Dummies, 2nd ServiceNow Special Edition, your guide for fueling seamless customer experiences. Inside, you’ll learn the secret to connecting teams across your enterprise, enabling you to gain visibility over all issues, gift customers the ability to self-serve, and meet ever-evolving customer needs—all at a lower cost.
ServiceNow
One frustrating experience can be all it takes to lose a customer—yet one delightful experience can spark the beginning of a lifetime of loyalty. But those interactions won’t happen at all if your organization fails to live up to customers’ expectations—and these expectations are constantly evolving and expanding. In today's environment, you need a 360-degree view of customer interactions to enable your team to deliver the seamless, self-directed, and memorable experiences customers crave.
ServiceNow
See how to build capabilities around AI in field service using the ServiceNow platform and discover how to make field service more efficient with specific use cases that highlight ServiceNow and the customers as the Hero of AI.
ServiceNow
ServiceNow Field Service Management (FSM) addresses the challenges companies face when managing field service processes manually or through disparate software solutions. These issues, such as siloed operations, unmet KPIs, and rising costs, are resolved by ServiceNow FSM's real-time visibility, streamlined routing, and automation. This leads to significant time savings and improved case management with augmented reality and AI features.
According to the Forrester Consulting Total Economic Impact™ (TEI) study commissioned by ServiceNow, adopting ServiceNow FSM not only rationalized field service infrastructure and enhanced data visibility, but also boosted customer and employee satisfaction. With flexibility and seamless integration, ServiceNow FSM is found to be an impactful solution for its customers.
ServiceNow
In a rapidly evolving business environment, understanding CX trends and overcoming associated challenges has become crucial for organizations. To gain insights, a comprehensive Customer Experience survey was conducted globally, targeting both the practitioner and the consumer, with the goal to explore the current state of CX, identify emerging trends, and highlight key challenges faced by businesses in delivering exceptional customer experiences.
ServiceNow
In a survey conducted by ServiceNow and IndustryWeek, management-and leadership-level employees in manufacturing operations listed the top day-to-day inefficiencies and long-term concerns they are experiencing. Download this executive summary to see the survey results and ways to address the top challenges.
ServiceNow
In IDC's 2023 Supply Chain Survey, 49% of manufacturers cite people shortages or training challenges as major impediments to their operations. Learn how progressive manufacturers are driving faster “time to expertise” and greater productivity though modern collaboration, learning, and digitized workflows.
ServiceNow
Manufacturers have an opportunity to attract and retain the best talent by investing in digital connectivity that creates seamless employee experiences. However, there is also growing pressure to increase efficiency and lower costs due to ongoing macroeconomic challenges.
Supported by compelling research findings, this ebook offers valuable insights into how manufacturing leaders need to prioritize digitalization on the factory floor to improve overall equipment effectiveness (OEE) and worker productivity.
RingCentral
Learn simple and smart ways to improve customer hold times.
Being put on hold has become the norm in today’s business environment. To avoid it becoming a frustrating experience for your customers, there are numerous ways to address this issue. Our new eBook tackles this subject with smart solutions that can be instantly integrated into your contact center.
Download it today!
RingCentral
Turn into a customer-ready business with RingCX. Meet your customers on all the channels that matter with the AI-first, simple-to-use contact center that makes smarter customer experiences easy.
Read the ebook!
RingCentral
AI has become a sophisticated tool to enhance both agent and customer experiences. Learn the top ways that AI is transforming how businesses deliver customer service in our new ebook.
RingCentral
Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an introduction to how customer service leaders are using AI to improve their customer experience.
RingCentral
Download the product guide to get a full view into the entire customer journey with detailed reporting and metrics. With these insights, you’ll be able to make more informed business decisions for better customer experiences and agent performance.
Read the ebook!
RingCentral
Customer experience continues to rise in priority for businesses of all sizes. These research-backed trends show where your business can focus its spend and effort for the best possible CX strategy.
RingCentral
Without the right customer experience strategy in place, you could be sacrificing customer loyalty, profitability, and overspending. Download our infographic to learn how to overcome common hurdles and try our handy checklist to get the most out of your CX strategy.
Read the ebook
RingCentral
Learn how RingCX’s interactive voice response capabilities can reduce customer wait times, speed up call resolution, and enable customer self-service.
Read the ebook!
RingCentral
Rethink how your business creates great customer experiences. With RingCX’s intuitive, efficient, AI-first contact center, you’ll serve customers more efficiently with less effort. Read our product guide for more.
Read the ebook!
NICE
Amplify your workforce’s skill and capacity with Enlighten Copilot
Revolutionize your CX success with Enlighten—the ultimate companion in creating outstanding customer experiences, agent fulfillment, and a future-proof strategy. Embrace the art of empowering employees with AI to transform customer interactions today!
Learn why Enlighten is the trusted employee companion with:
- Insights and AI-generated guidance to empower agents and supervisors
- Automatic summaries that provide precise performance data for optimized training
- Automating routine tasks, to increase productivity and satisfaction
- Real-time feedback and coaching through AI analytics enhance agents' skills
- Accurate CX information ensures consistent, exceptional customer service