Smart Customer Service White Papers

The 5 Essential Recipes for Digital Transformation Success

NICE InContact

What’s your recipe for a successful Digital Transformation?

Companies just like yours are facing the challenge of a Digital Transformation and overhauling their organizations with a customer-focused goal in mind - to create a personalized customer experience. 

Don’t compromise on customer experience!  Discover the 5 Essential Principles that will guide your organization to help create its very own recipe for a successful Digital Transformation and deliver an exceptional customer experience to your customers.

Why (and How) to Sell Cloud Services


There’s a lot of buzz around the cloud as more and more applications are making the move from on-premise to cloud-based. As a technology solution provider, it’s up to you to stay ahead of the curve by proactively offering cloud services as a new practice area for your clients. This eBook is your guide to understanding the benefits of the cloud for you and your customers, and finding the right ways to sell cloud services.

Taking your CRM beyond the sales team


Learn how CRM positions your separate, customer-facing departments to work together as one team and deliver a seamless experience, no matter the channel.