Smart Customer Service White Papers

10 Tips & Tricks for CRM Data Quality Success

Sponsored By: Trillium

Download this free eBook to get important insights on how to successfully launch and execute your CRM data quality project. Data that is accurate, complete and accessible in a timely manner is the lifeblood of a successful CRM operation. Take these steps to help ensure your CRM system has the kind of data it needs – so you get the kind of business value you want.

INFOGRAPHIC: When the Contact Center Meets CRM

From Genesys

Integrating your contact center with your CRM enables every employee to have a holistic view of the customer.  Every employee becomes an expert with customer journey context. Learn how to optimize your customer experiences with this Frost & Sullivan infographic.

Get the Infographic Now!