Smart Customer Service White Papers

The ABCs of Omnichannel Service Strategy

eBook from Verint

Building the omnichannel customer service strategy doesn’t need to be an overwhelming task.  This eBook explores some basics from A to Z that can lead to omnichannel success from planning, key solution components and channels to consider to best practices and looking ahead.

Increase sales productivity and insight with streamlined data

Free White Paper from Conga

Needed: a well-defined sales process

In a highly competitive, high-volume sales landscape, deals are made and closed quickly. The pace of business is accelerating, and so are sales cycles. To gain and maintain a competitive edge, sales teams and sales leaders need manage their pipelines in real time – with data.

Data in Salesforce is only useful so long as it is easily accessible, easily interpreted, and can be readily filtered and sorted so that it can be analyzed and acted upon. The right tool brings your Salesforce data to life.

Data creates priorities, drives better sales behavior. In this whitepaper you'll learn how to:

  • Establish a sales process based on measureable milestones
  • Leverage data to create a sales process that maximizes productivity
  • Move deals forward with data
  • Prioritize sales activities with data to drive better sales behavior
  • Drastically reduce data housekeeping, focusing sales on core selling

 

10 Tips & Tricks for CRM Data Quality Success

Sponsored By: Trillium

Download this free eBook to get important insights on how to successfully launch and execute your CRM data quality project. Data that is accurate, complete and accessible in a timely manner is the lifeblood of a successful CRM operation. Take these steps to help ensure your CRM system has the kind of data it needs – so you get the kind of business value you want.