Smart Customer Service White Papers

New Study Reveals Future of Omnichannel Customer Service

Sponsored By: Radial

Boston Retail Partner’s 2017 Customer Experience/Unified Commerce Study, sponsored by Radial, reveals retailers’ customer experience priorities today and in the future for meeting consumers’ rising expectations in an ever-more complex unified commerce world. Download the report to learn how retailers are prioritizing the customer experience as well as how the evolution of unified commerce provides retailers with the right people, processes and technology to enhance the customer experience.

The Complete Planning Guide to Successful Customer Experience

A Medallia Digital White Paper

This valuable Do-it-Yourself Customer Experience asset will walk you through the whole process of planning a successful Voice of Customer program, across all your digital touchpoints.

Simply read the instructions, fill out the worksheet and review our best practices to help your organization:

  • Improve customer satisfaction
  • Increase loyalty
  • Maximize retention
  • Measure your customer experience like a pro

DOWNLOAD NOW to start planning your CX program from A-Z

Hosted WFM - USAN Helps Ensure a Successful Take Off for a Major Airline’s Premier B2B Service

Sponsored By: USAN

When a major American airline decided to offer 24/7 live sales support as a premium benefit to its corporate customers, the company knew that it had just one shot to get it right.   They chose Metaphor Workforce, a web-based WFM solution hosted by USAN. Unlike the legacy WFM solution, which uses simulation to forecast staffing needs, Metaphor Workforce uses Dynamic Resource Allocation. This more granular approach delivers a much more accurate forecast.  
Download NOW  to see how this airline achieved soaring results.

Discover how CRM automation accelerates results from your sales and marketing

A Soffront White Paper

If you manage sales or marketing for your company, you’ve probably spent more time than you wish solving problems rather than achieving results. Here are some strategies you will learn in this eBook:
  • How to qualify your Leads - learn about their needs and interests
  • How to nurture your Leads - offer education through content
  • How to score and distribute your Leads - signal when leads are ready for sales
  • How to automate your sales process to close more deals in less time
  • How to turn new customers into long-term brand advocates

Next-Gen Service: Creating the Customer Experience of the Future

eBook from Oracle

Are you worried about losing touch with your customers? Businesses that fail to deliver next-generation service risk losing customer to competitors. Learn how to deliver a personalized, consistent customer experience no matter which channels or devices customers use.

Stop worrying, start preparing for the future—download this ebook for:

  • A look at how customer needs are changing
  • An overview of key challenges to providing next-generation customer service
  • Action items: 3 steps to providing next-generation knowledge-driven service
  • A look ahead: Everything-as-a-Service


Empowering Sales & Legal to Collaborate

eBook from Conga

Every day, all over the world, businesses are using contracts to lock in business. Whether it’s for services or product, an MSA or a quote, contracts make it legal.

You may have experienced in the past the frustration of hunting for the latest version of the contract, or worse, sending redlines that you added to an out-of-date version. If you’re in sales, you’ve spent time tapping your foot waiting on feedback and approval from the legal team, fingers crossed that you can close this deal before end of quarter.

Download this eBook to:

- Realize the status quo of sales contracting

- Understand common pain points in your sales cycle

- Address the challenges to accelerate your processes

- Realize the ROI of sales contracting

- Learn the secret to accelerating your contract experience