Contact


Editorial Offices:

SmartCustomerService.com

New York (map
237 West 35th St., Suite 806 
New York, NY 10001-2509 
Phone: 1-212-251-0608 
Fax: 1-212-779-1152


Sales & Sponsorship Contacts: 

Bob Fernekees, Publisher 
1-212-251-0608, Ext. 106 
bfernekees@destinationCRM.com

Adrienne Snyder, East Coast & Midwest Sales Director
1-201-327-2773 
adrienne@destinationCRM.com

Dennis Sullivan, Account Director, West 
203-445-9178 
dennis@destinationCRM.com


Web Events:

DawnEl Harris, Web Events Director
1-503-590-5560 
dawnel@destinationCRM.com
 


Corporate Headquarters

Information Today, Inc.   

143 Old Marlton Pike 
Medford, NJ 08055 
Phone: 609-654-6266 
Toll-free: 800-300-9868 
Fax: 609-654-4309 


Editorial:

Leonard KlieEditor

Len is responsible for assigning, editing, and writing content for SmartCustomerService.com and its sister publications, CRM magazine and Speech Technology magazine. 

Len got his start in journalism more than 25 years ago. Various reporting, photography, and editing roles at several weekly newspapers in New York preceded his switch to trade publishing. He has served as the managing editor at publications covering foodservice and recreational activities for U.S. military and government entities, and at college campuses around the country. Immediately prior to joining the Speech Technology staff in November 2006, he served as managing editor at Food Logistics magazine, covering the warehousing and transportation of food and related products in the retail supermarket and foodservice industry.   

An award-winning writer and editor, Len is a graduate of Marist College in Poughkeepsie, N.Y., where he earned a bachelor's degree in communications, with a concentration in journalism. He also has minors in Spanish and history.

Focus: • Customer Service/ Support • Contact Centers • Customer Experience Management

Contact him at 1-212-251-0608, Ext. 110, or lklie@infotoday.com.


Chris Cronis, Managing Editor 

Chris is the managing editor of CRM and Speech Technology magazines, and their Web sites, as well as SmartCustomerService.com. In this role, Chris edits all content for the three publications, manages deadlines, and coordinates the writing staff and freelancers. 

Chris has had a 20-year career in publishing, working at magazines and newspapers covering business, technology, the movie industry, politics, food, and sports. He was most recently the managing editor of Parade magazine, the venerable Sunday supplement that reaches some 20 million readers each week.

Contact Chris at 1-212-251-0608, Ext. 108 or ccronis@infotoday.com.