News Briefs

SmartAction is compatible with key Avaya contact center solutions.
Posted November 12, 2018

Guru Voice-to-Knowledge analyzes voice communications and searches for supporting knowledge to help support agents deal with customers. (Featured on DestinationCRM.com.)
Posted November 12, 2018

New inbound and outbound capabilities round out the enhancements to DialerAI
Posted November 12, 2018

Academy offers instructions for building chatbots to cover a variety of business use cases. (Featured on DestinationCRM.com.)
Posted November 12, 2018

New research from Frost & Sullivan uncovers a surge in new technology investments.
Posted November 07, 2018

ScoreData is bringing artificial intelligence and dynamic machine learning to Talkdesk's contact center platform through an AppConnect partnership.
Posted November 07, 2018

Marchex extends its conversational data assets with its acquisition of Telmetrics. (Featured on DestinationCRM.com.)
Posted November 06, 2018

The integration allows Amazon Connect to dip into Kustomer's data set to pull up customer information before agents take the call.
Posted October 31, 2018

Proactive, multilingual artificial intelligence adds to LogMeIn's customer engagement capabilities. (Featured on DestinationCRM.com.)
Posted October 31, 2018

ChatHelper brings artificial intelligence to the digital agent desktop in real time. (Featured on DestinationCRM.com.)
Posted October 30, 2018

CXone becomes a key part of Unisys' omnichannel service desk solution.
Posted October 25, 2018

Vonage has integrated its Business Inbox feature with Facebook Messenger,
Posted October 25, 2018

The new partnership brings Zappix's Visual IVR technology to more retail segments.
Posted October 24, 2018

Avtex will bring Daon's mobile biometric authentication to the contact center and IVR.
Posted October 24, 2018

Aspect enlists the help of telecom technology services distributor Telarus.
Posted October 24, 2018

Bright Pattern's integration with Loxysoft brings workforce management to VIPdesk Connect.
Posted October 23, 2018

OpenText Qfiniti delivers advanced workforce optimization for Amazon Connect through AWS Marketplace.
Posted October 23, 2018

Cisco customers and partners can now access Teleopti's cloud workforce management solution on the Cisco Systems global price list.
Posted October 22, 2018

The partnership agreement expands Connex's customer engagement offerings.
Posted October 18, 2018

Integrated into 8x8 X Series, Team Messaging features automated deployment capabilities, public and private rooms, and interoperability with 23 third-party team messaging platforms.
Posted October 17, 2018

Converseon's language models provide machine learning around social media listening intelligence. (Featured on DestinationCRM.com.)
Posted October 16, 2018

By acquiring cusomer engagement platform provider Dimelo, RingCentral can help customers speed up their digital transformation.
Posted October 12, 2018

New transcription features and integration via Zoom App Marketplace are unveiled.
Posted October 12, 2018

J.Lodge provides contact center monitoring and quality assurance with a team of Americans with disabilities and veterans.
Posted October 11, 2018

The acquisition of FriendlyData allows ServiceNow users to ask their queries in natural language. (Featured on DestinationCRM.com.)
Posted October 11, 2018

Altitude Software will embed eGain's AI and Knowledge Management into its Xperience Suite. (Featured on DestinationCRM.com.)
Posted October 11, 2018

Integration with Google AI technology brings conversational AI to the Freshworks customer engagement platform through voice interactions. (Featured on DestinationCRM.com.)
Posted October 11, 2018

The Helpshift Partner Program helps companies extend the Helpshift platform.
Posted October 10, 2018

Speakeasy AI Analytics 2.0 delivers dynamic real-time voice intent reporting that can pull in outside data and embed dashboards and reports within other enterprise applications.
Posted October 10, 2018

Avaya is deepening its partnership with Cogito to enhance customer experience through joint development
Posted October 10, 2018

VoiceFoundry, a consulting services provider for Amazon Connect, has achieved APN Advanced Consulting Partner Status.
Posted October 10, 2018

Ozonetel's Freshdesk integration brings caller details to agents prior to picking up the call.
Posted October 09, 2018

Partnership combines CallMiner contact center engagement analytics with Medallia's solicited feedback data. (Featured on DestinationCRM.com.)
Posted October 09, 2018

Quovim C3 is acquiring workforce management and customer experience consulting firm SSA Solutions. (Featured on DestinationCRM.com.)
Posted October 04, 2018

The contact center services provider is opening new facilities in Guatemala, Mexico, and Jamaica.
Posted October 04, 2018

Aspect Via 18.1 offers smarter omnichannel automation, streamlined performance insights, improved employee engagement, and GDPR compliance.
Posted October 04, 2018

Waterfield Technologies will now be able to provide Bright Pattern's customer support technology.
Posted October 03, 2018

[24]7.ai will offer conversational and transactional chat and chatbot support to consumers across Apple iOS devices worldwide.
Posted October 02, 2018

ProProfs Help Desk integrates ProProfs Knowledge Base, ProProfs Chat, team collaboration tools and customer support analysis. (Featured on DestinationCRM.com.)
Posted October 02, 2018

Dynamics users can now tap Directly's AI and the gig economy for contact center interactions. (Featured on DestinationCRM.com.)
Posted October 01, 2018

Acqueon's integration will deliver an outbound communication solutions with real-time compliance, multichannel orchestration, and advanced analytics built natively to Amazon Connect.
Posted September 28, 2018

Verint has joined the Microsoft One Commercial Partner Program and is extending its recording solution for Microsoft Skype for Business and Microsoft Teams.
Posted September 26, 2018

Salesforce and Amazon Web Services have expand their strategic alliance to deepen integrations between Salesforce Service Cloud and Amazon Connect.
Posted September 25, 2018

AudioCodes has worked with Microsoft on a voice quality monitoring solution and connectivity across the One Voice for Microsoft 365 portfolio.
Posted September 25, 2018

The cloud communications platform will enable PingPilot to provide enhanced, global customer experience functions.
Posted September 25, 2018

The integration between TetraVX and Five9 brings together contact center and unified communications platforms.
Posted September 24, 2018

ZaiLab is entering the U.S. market through a new supplier partner relationship with Intelisys.
Posted September 20, 2018

The merger brings together two speech technology and multifactor authentication providers.
Posted September 19, 2018

Neustar's Outbound Dialing Solution enhances CRM records, prevents outbound calls from being blocked or mislabeled as spam, and optimizes calling strategies.
Posted September 19, 2018

The partnership opens up new automation and on-demand customer service capabilities for Talkdesk users.
Posted September 19, 2018
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