The Aspect Cloud Workforce platform's biggest update to date adds flexibility, a new interface, a mobile app, and a portal for developers.
Posted August 27, 2025
LivePerson's AWS integration will help companies unify voice and digital customer experiences.
Posted August 26, 2025
Sendbird Voice AI provides seamless integration with SMS, email, and chat for customer service. (Featured on SpeechTechMag.com.)
Posted August 26, 2025
CallMiner OmniAgents are virtual agents that help companies engage customers across voice and digital channels. (Featured on DestinationCRM.com.)
Posted August 20, 2025
Dialpad's latest platform updates include new integrations, reporting, analytics, and insights.
Posted August 19, 2025
8x8 has added AI-driven engagement, payments, and personalization to its flagship platform. (Featured on .)
Posted August 19, 2025
New integration bridges 8x8 Platform for CX with core banking systems from MNET
Posted August 15, 2025
Five9 integrates its cloud contact center technology with Epic's EHRs through Five9 Fusion for Epic.
Posted August 15, 2025
AI delivers fully automated forecasting in CommunityWFM's contact center software.
Posted August 13, 2025
Intiveo has expanded the availability of Intiveo Voice for multi-location dental practices. (Featured on DestinationCRM.com.)
Posted August 12, 2025
Agent Assist for email empowers teams to deliver support on that channel; while email support in Conversation Intelligence unlocks voice of the customer visibility in email exchanges.
Posted August 12, 2025
TPx's UCx Contact Center is a cloud-based solution for support across voice and digital channels.
Posted August 12, 2025
Capacity acquires Call Criteria and Verbio Technologies to expand speech analytics, voice automation, and QA capabilities.
Posted August 08, 2025
IntelePeer's latest SmartAgent release is tailored for dental service organizations.
Posted August 07, 2025
New AI delivers fully automated forecasting for contact center operations.
Posted August 07, 2025
8x8's recent innovations around AI accelerate agent and self=service interactions.
Posted August 07, 2025
The renewed partnership between NiCE and RingCentral strengthens integrated AI-powered UCaaS and CCaaS solutions.
Posted August 06, 2025
New capabilities added to AIR include scheduling with Google and Outlook, additional language support, and an expanded international footprint.
Posted August 06, 2025
Pega's new service offering embeds enterprise workflows into any self-service channel to deliver consistent conversational experiences.
Posted August 05, 2025
Cloudhesive customers can now leverage Glance's Guided CX for real-time, personal digital interactions.
Posted August 05, 2025
AT&T has expanded its Office@Hand business communications portfolio with RingCX Contact Center and RingSense Conversational Intelligence.
Posted August 04, 2025
Alvaria and CallMiner platform users benefit from deep customer insights, agent guidance, personalized outreach capabilities, and more. (Featured on DestinationCRM.com.)
Posted July 30, 2025
Acquisition strengthens Onix's capabilities with Google Cloud's Customer Engagement AI Suite and unites its Agentspace and Agentic AI with UJET CCaaS solutions. (Featured on DestinationCRM.com.)
Posted July 29, 2025
Hyperlink InfoSystem's Clever247.ai is a voice AI platform to automate sales and support calls. (Featured on SpeechTechMag.com.)
Posted July 29, 2025
AI-powered risk scoring is now available on the PCI Pal platform.
Posted July 29, 2025
Cognigy and TeKnowledge are working together to accelerate agentic AI adoption in customer service. (Featured on DestinationCRM.com.)
Posted July 24, 2025
Expanded partnership elevates ServiceNow-powered customer and IT support with voice AI and rich video collaboration. (Featured on DestinationCRM.com.)
Posted July 23, 2025
Grupo NGN acquisition adds CCaaS capabilities to White Label's portfolio. (Featured on DestinationCRM.com.)
Posted July 23, 2025
Avaya and Databricks have partnered to deliver governance and security for AI at scale. (Featured on DestinationCRM.com.)
Posted July 23, 2025
Human-in-the-loop agent, conversation monitoring, and testing and simulation features expand ASAPP's GenerativeAgent. (Featured on DestinationCRM.com.)
Posted July 23, 2025
Multi Agentic Platform for Customer Services supports MCP for integration into enterprise landscapes and A2A for streamlined agent communication.
Posted July 16, 2025
Cyara's latest platform update includes advanced artificial intelligence validation, real-time monitoring, and no-code test automation. (Featured on DestinationCRM.com.)
Posted July 15, 2025
Twilio has expanded its platform with real-time personalization, data residency control, and WhatsApp Business Calling.
Posted July 15, 2025
Intermedia's AI Supervisor Assist helps contact centers improve performance in real time.
Posted July 11, 2025
The Liberate-Five Sigma Partnership brings voice automation to insurance customer service calls.
Posted July 08, 2025
Connectel's automated voice technology is for businesses with high call volume.
Posted July 08, 2025
Natterbox AI Assistants and AI Agents can handle up to 70 percent of routine customer queries.
Posted July 08, 2025
Ultatel's Intelligent Voice AI Agent is a fully managed service for handling routine customer service tasks. (Featured on DestinationCRM.com.)
Posted July 01, 2025
Eltropy's Desktop App uses fewer system resources and offers faster access than browser-based systems.
Posted June 27, 2025
New capabilities include Proactive Services, Intelligent Caller ID, Digest, and SIP Refer and Advanced SIP Messaging.
Posted June 25, 2025
8x8's Verif8 provides one-time password verification for customer interactions.
Posted June 25, 2025
Genesys Cloud AI Studio helps organizations design and deploy virtual agents with agentic AI.
Posted June 25, 2025
With NiCE Inform AI, transcription and searching unlocks hidden insights from every call, to improve productivity, emergency response, and staff retention.
Posted June 24, 2025
Luware's Virtual User includes smarter routing, sentiment detection, and language recognition.
Posted June 19, 2025
Nurix NuPlay provides low-latency voice agents for customer support and sales.
Posted June 18, 2025
The partnership provides tailored Zendesk solutions, migration tools, verticalized offerings, and full-stack implementation support.
Posted June 18, 2025
Glance brings its cobrowse and collaboration tools to Microsoft Dynamics 365 environments.
Posted June 17, 2025
Calabrio Performance Management is a unified platform for agent monitoring, coaching, and more.
Posted June 12, 2025
Insight7's Call Evaluation Platform turns conversations into insights for quality assurance, performance gains, and coaching. (Featured on DestinationCRM.com.)
Posted June 11, 2025
Talkdesk Customer Experience Automation introduces fully autonomous, multi-agent AI automation for the entire customer journey. (Featured on DestinationCRM.com.)
Posted June 11, 2025