News Briefs

The latest release of Blueworx Voice Response simplifies the management of multiple servers and applications.
Posted October 20, 2017

MarketsandMarkets expects the worldwide market to top $12.22 billion by 2022.
Posted October 18, 2017

SimplyCloud is a fully hosted, cloud-based contact center software suite.
Posted October 18, 2017

CallMiner Eureka speech analytics will help PTP clients transcribe and analyze 100 percent of contact center calls.
Posted October 18, 2017

Cyara Velocity links customer experience design to testing and monitoring.
Posted October 17, 2017

MiaRec is launching a cloud version of its call recording and contact center solution.
Posted October 17, 2017

Unified robotic capabilities help agents automate routine tasks.
Posted October 12, 2017

Altitude Customer Engagement Suite and Comways Case Manager integrate AI-powered chatbots and voicebots to enhance contact center performance.
Posted October 12, 2017

AQUA 2.0 allows companies to add personality, answer FAQs, and scale engagement across all major messaging platforms.
Posted October 12, 2017

Talkdesk customers can now add AssistHub's personal conversation customer experience technology to their contact centers.
Posted October 11, 2017

Envision's latest patent covers methods for desktop data recording for customer-agent interactions.
Posted October 11, 2017

Machine learning is added to NICE's Robotic Automation platform for customer service.
Posted October 11, 2017

New version delivers enhancements to mobile apps, an omnichannel recording platform, and embedded real-time analytics. (Featured on DestinationCRM.com.)
Posted October 11, 2017

The NICE Satmetrix solution is a fully-integrated, self-service, analytics-driven voice of the customer offering. (Featured on DestinationCRM.com.)
Posted October 11, 2017

Viseo BotMaker is an open-source platform for building chatbots and voice assistants.
Posted October 11, 2017

ConnexiCore will introduce Enacomm's Cirtual Personal Assistant and intelligent IVR technology to its financial services clients.
Posted October 11, 2017

Helpshift Web Chat includes an army of pre-configured chatbots for a number of customer support functions.
Posted October 05, 2017

The latest NICE Workforce Management solution leverages artificial intelligence to improve forecasting and usability.
Posted October 05, 2017

Agent.ai is offering its email, web, messaging, and in-app agent tools for fre, to accelerate the transition from traditional systems to AI-assisted support.
Posted October 05, 2017

Semafone's contact center solutions comply with the latest version of the Payment Card Industry standards for data protection.
Posted October 04, 2017

8x8's new suite of products unifies communications, collaboration and contact center solutions with analytics.
Posted October 04, 2017

Calabrio's new enterprise platform features additional business intelligence tools.
Posted October 04, 2017

HubSpot's new Customer Hub product suite highlights the company's expansion into customer service and support.
Posted October 03, 2017

Genesys has made its PureEngage contact center solution available to Oracle Cloud Infrastructure users and integrated it with most of Oracle's software solutions.
Posted October 03, 2017

Bomgar Remote Support now integrates with Lionbridge's GeoFluent to support real-time communication across more than 100 languages.
Posted October 02, 2017

Live chat is now integrated with the bot-building application to simplify the creation of call center chatbots.
Posted September 29, 2017

RiverStar Unified Agent Desktop now integrates with NICE inContact CXone.
Posted September 29, 2017

Genesys' contact center solutions are now linked to Office 365, Skype for Business, and Dynamics 365.
Posted September 27, 2017

Fonolo's new Customer Portal offers improved call-back management.
Posted September 27, 2017

IR has launched its Prognosis UC Assessor as a cloud-based service and has added support for Microsoft Teams.
Posted September 26, 2017

The NuBot 3.12 contact center performance testing platform features a number of user interface and feature advances.
Posted September 25, 2017

Nuance Customer Service Messaging brings together real-time and asynchronous communications across mobile channels.
Posted September 25, 2017

Avaya certifies CTIntegrations' CT Suite R3.0 and CT Suite Web Client R3.0 for interoperability with certain Avaya Aura components.
Posted September 25, 2017

The collaboration brings together visual IVR and digital customer engagement for financial institutions.
Posted September 25, 2017

NICE CXone WFO brings workforce optimization to Amazon Connect users.
Posted September 21, 2017

The strategic alliance between 8x8 and Aryaka will improve communications for business users worldwide.
Posted September 21, 2017

NICE's open robotic automation framework drives intelligent process execution through integration with leading AI technologies.
Posted September 20, 2017

Freshworks' Freshchat is a customer messaging platform for sales and support teams. (Featured on DestinationCRM.com.)
Posted September 18, 2017

Partnerships bring intraday workforce automation and IVR capabilities to CXone users.
Posted September 15, 2017

iBenchmark enhances CXone with benchmark data for contact center operations.
Posted September 14, 2017

Augment comes out of stealth mode with a chatbot for customer service. (Featured on DestinationCRM.com.)
Posted September 14, 2017

8x8's Atlassian integrations help businesses modernize communications, collaboration, and customer engagement.
Posted September 13, 2017

New SIP Trunking Service provides VirtualPBX customers with a cost-saving way to modernize existing PBX systems.
Posted September 12, 2017

Bright Pattern now integrates with Monet WFM to provide a complete all-in-one contact center solution.
Posted September 12, 2017

Context Mobile adds real-time in-app activity to support agents' dashboards powered through AI.
Posted September 12, 2017

Enghouse's Survox acquisition broadens its portfolio of contact center solutions.
Posted September 08, 2017

The app offers on-device conversational AI, avatar lip-sync, embedded text-to-speech, and a fusion of face and voice biometric authentication.
Posted September 06, 2017

Fonolo's enhanced platform offers scheduled call-backs and improved metrics.
Posted September 06, 2017

AnswerDash Connector enhances NICE inContact's CXone's web, mobile, and chatbot functionality.
Posted September 06, 2017

Automation Anywhere's Enterprise RPA Platform offers a single portal for deploying an intelligent digital workforce.
Posted September 05, 2017
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