News Briefs

8x8's Wavecell acquisition extends its cloud platform to include service delivery capabilities and APIs for SMS, chat apps, voice, and video.
Posted July 18, 2019

New offices and contact center allow Noble to provide services and support for the company's regional and global partners.
Posted July 17, 2019

Verint's Financial Compliance portfolio integrated with Teams will enable businesses to capture Microsoft Teams interactions across contact center, back-office, and trading floor operations.
Posted July 16, 2019

NICE Trading Recording, NICE inContact CXone, and NICE Multi Channel Recording will be seamlessly integrated with Microsoft Teams.
Posted July 16, 2019

Auraya EVA helps authenticate customers using voice over phone and digital channels. (Featured on DestinationCRM.com.)
Posted July 15, 2019

Integration brings together Five9's Intelligent Cloud Contact Center with Microsoft Teams to enable customer service agents to collaborate with experts. (Featured on DestinationCRM.com)
Posted July 12, 2019

8x8 Managed Technical Services enhances existing networks to deliver optimum performance for mission-critical applications.
Posted July 11, 2019

Transcosmos has joined the Jasmy Initiative to use customer data securely while providing customers more control over their own data.
Posted July 10, 2019

Hybrid cloud enables users to minimize or eliminate toll charges and to increase the reliability and quality of test calls.
Posted July 10, 2019

Inference's Studio platform now enables virtual agents to provide customer care via the WhatsApp messaging application.
Posted July 10, 2019

AI Defender auto-checks service quality in call centers. (Featured on DestinationCRM.com.)
Posted July 08, 2019

CXsuccess customer services for CXone helps contact center leaders with ongoing business value realization and long-term success.
Posted July 02, 2019

Omilia miniApps offer bite-size conversational self-service.
Posted June 27, 2019

Instant Consent on Terms & Disclosures automates the process of collecting digital customer acknowledgments.
Posted June 27, 2019

Connected Customer Conversations weaves customer interaction channels together.
Posted June 27, 2019

EdgeVerve AssistEdge Engage is an intelligent automation platform for contact centers.
Posted June 27, 2019

Partnership leads to bi-directional text messaging.
Posted June 27, 2019

Semafone Cardprotect Relay+ enables businesses to accept customer payments through all channels.
Posted June 27, 2019

Huddle is a cloud-native unified communications and contact center platform.
Posted June 27, 2019

Upgraded versions of Unymira's knowledgebase products for contact centers are easier to use and more powerful.
Posted June 26, 2019

Cyara Accelerator for Amazon Connect takes users through five steps for migrating their contact centers to the cloud-based Amazon Connect platform.
Posted June 26, 2019

Agent Assist is Comm100's artificial intelligence-powered virtual assistant for contact center agents.
Posted June 26, 2019

NovelVox's Cisco Finesse Mobile Agent 2.0 offers an enhanced user interface and advanced integrations.
Posted June 26, 2019

Behavox launches voice biometrics and adds Mandarin and Cantonese language functionalities within Behavox Voice.
Posted June 26, 2019

New features improve integration between Oracle CRM and contact center communications infrastructures.
Posted June 26, 2019

8x8 Contact Center is a complete stand-alone cloud-based customer support solution.
Posted June 25, 2019

AnsweriQ's Robo Assist allows single-click automation for customer service teams.
Posted June 25, 2019

Microsoft Dynamics and Verint Monet systems are among the new integrations announced by UJET today.
Posted June 25, 2019

Flowroute's Network of Networks now provides extensive coverage in more than 160 countries.
Posted June 24, 2019

SIP trunking service enables businesses to add advanced unified communications features while preserving their PBX investments.
Posted June 20, 2019

Updates to analytics, user experience, and email integration are among the capabilities included in the latest release.
Posted June 19, 2019

Coveo's AI-powered search and relevance technology is now integrated within ServiceNow. (Featured on DestinationCRM.com.)
Posted June 18, 2019

The integration streamlines social community management. (Featured on DestinationCRM.com.)
Posted June 18, 2019

Aculab's voice biometrics system is compatible with key Avaya IX contact center solutions. (Featured on SmartCustomerService.com.)
Posted June 17, 2019

C3's collaboration and contact center platforms are built on Cisco's Broadworks.
Posted June 14, 2019

The two companies' joint solution enables the extraction of rich, actionable insights from call recordings.
Posted June 12, 2019

Zendesk Duet offers a combination of Zendesk Sell and Support to break down silos across customer-facing teams.
Posted June 12, 2019

Cyara Accelerator helps companies move their contact centers to the cloud.
Posted June 11, 2019

Bright Pattern and Toga Customer Services will power contact center digital transformation for Latin American companies.
Posted June 11, 2019

JitBit's new mobile app for customer service takes design cues from some of the more popular messenger apps.
Posted June 06, 2019

Serenova strengthens its channel program through a partnership with Telarus
Posted June 06, 2019

The new Inbox brings tools and data into one place for more personalized support interactions.
Posted June 05, 2019

New capabilities help users communicate via virtually any digital messaging platform. (Featured on DestinationCRM.com.)
Posted June 05, 2019

Customer Empathy Advisor helps businesses tune AI to forge more mutually-beneficial relationships. (Featured on DestinationCRM.com.)
Posted June 05, 2019

Deploying Cardprotect in the cloud streamlines PCI DSS compliance for contact centers.
Posted June 05, 2019

The Luma upgrade delivers new automation and skills-building capabilities to Serviceaide's virtual agent. (Featured on DestinationCRM.com.)
Posted June 04, 2019

Calabrio will add Teleopti's workforce management solutions to its own customer experience offerings. (Featured on DestinationCRM.com.)
Posted June 03, 2019

Callsign chooses Nexmo, the Vonage API platform, to deliver more secure communications for banking customers. (Featured on DestinationCRM.com.)
Posted May 30, 2019

Highly advanced artificial intelligence and natural language processing will drive 30.8% CAGR, MarketsandMarkets predicts.
Posted May 29, 2019

Bright Pattern partners with Promero to deliver a modern, cloud-based omnichannel contact center solution.
Posted May 29, 2019
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