News Briefs

Aryaka and 8x8 partnership will accelerate digital transformation for organizations across global workplaces.
Posted July 09, 2020

CoreDial has added workforce management to its CoreNexa Contact Center platform.
Posted July 08, 2020

Intelisys is adding Bright Pattern Contact Center to its portfolio of telecommunications and cloud services.
Posted July 08, 2020

3CLogic partners with U.K. consulting firm ServiceCX, which specializes in customer service and digital transformation.
Posted July 08, 2020

CallTower's SMS text integration, CT Text, lets companies instantly connect with contacts via a natively integrated Microsoft Teams phone system.
Posted July 08, 2020

USAN brings Calabrio's workforce management and Amazon Connect to its cloud customer engagement solutions portfolio.
Posted July 08, 2020

AVOXI integrates with leading CRM technologies to increase contact center efficiency.
Posted July 07, 2020

Zoom will use the Now Platform to help scale customer service while ServiceNow will standardize on Zoom Phone. (Featured on DestinationCRM.com.)
Posted July 07, 2020

Sytel Softdial is a multimedia, multitenant, and fully blended contact center platform.
Posted July 02, 2020

Route One will offer Aculab's voice biometrics as part of its contact-center-as-a-service (CCaaS) portfolio. (Featured on SpeechTechMag.com.)
Posted July 01, 2020

LinkLive 9.1's new chat functionality enables messaging, video, and voice communications.
Posted June 30, 2020

The partnership integrates UJET's customer support with Calabrio's workforce and customer engagement solutions.
Posted June 30, 2020

Aircall's cloud-based phone and contact center solutions join TBI's portfolio.
Posted June 30, 2020

PCI Pal's Agent Assist integrates with key Avaya contact center solutions. (Featured on DestinationCRM.com.)
Posted June 30, 2020

WhatsApp can now be integrated with Cisco Finesse UCCX, UCCE, and PCCE contact centers.
Posted June 29, 2020

Evolve IP's Work Anywhere Office blends fully integrated virtual desktops, collaboration and communications tools, and contact center systems.
Posted June 23, 2020

Call Journey's Conversation Analytics technology is being combined with Oak Innovation's communications management platform. (Featured on DestinationCRM.com.)
Posted June 23, 2020

3CLogic's offering extends Microsoft's collaboration tool with its own cloud call center platform. (Featured on DestinationCRM.com.)
Posted June 23, 2020

The partnership offers PCI Pal's enhanced security and compliance to Talkdesk customers and partners worldwide. (Featured on DestinationCRM.com.)
Posted June 23, 2020

he Neutrino release of V-Person provides tools and expertise to help companies create AI-enhanced conversations with customers and employees. (Featured on DestinationCRM.com.)
Posted June 23, 2020

Journey's zero-knowledge approach blocks key customer information from contact center agents' sight. (Featured on DestinationCRM.com.)
Posted June 23, 2020

Intercom's Conversational Support Funnel offers a holistic framework for customer support through a messenger-first experience. (Featured on DestinationCRM.com.)
Posted June 23, 2020

Astute's EVA inbound email processing solution uses natural language processing and machine learning to instantly craft responses to customers.
Posted June 19, 2020

Lifesize and Serenova announced a united corporate brand following their merger in March.
Posted June 19, 2020

Scoring, detection, and mitigation cloud service provides always-on communications security for company networks and contact centers. (Featured on DestinationCRM.com.)
Posted June 17, 2020

eGain Messaging Hub harmonizes messaging across bots and live agents.
Posted June 17, 2020

Genesys has named Amazon Web Services the preferred cloud provider for Genesys Cloud customer experience and contact center platform.
Posted June 17, 2020

Creatio partner Velvetech developed the Contact Center Product Suite, which is available on Creatio's marketplace. (Featured on SpeechTechMag.com.)
Posted June 16, 2020

Company further strengthens its direct and partner sales channels with its cloud contact center solutions. (Featured on SpeechTechMag.com.)
Posted June 16, 2020

UiPath now offers always-on, scalable conversational capabilities combined with automation on the most popular global messaging channels.
Posted June 16, 2020

Servion has completed several Cisco certifications and can now sell, install, and manage Cisco contact center and collaboration products in the United Kingdom.
Posted June 15, 2020

IXCloud records, stores, and analyzes interactions over Microsoft Teams without physical or virtual servers.
Posted June 11, 2020

Noble adds features to its contact center employee engagement platform.
Posted June 11, 2020

The latest version of the Optanix Platform delivers new capabilities for unified communications.
Posted June 09, 2020

New capabilities help companies staff their contact centers while still complying with social distancing, workspace hygiene checks, and workforce assignment rules.
Posted June 09, 2020

The partnership brings together cloud-based contact center and unified communications platforms.
Posted June 08, 2020

New features enhance the mobility of contact center agents and subject matter experts.
Posted June 04, 2020

Remote Support includes an AR camera, screen sharing, and real-time voice chat in one app. (Featured on DestinationCRM.com.)
Posted June 03, 2020

Pega Process Fabric is designed to weave together disparate technologies to improve customer, employee, and partner experiences. (Featured on DestinationCRM.com.)
Posted June 02, 2020

Research firm MarketsandMarkets expects the CEM market to grow from $7.75 billion to $14.5 billion by 2024. (Featured on DestinationCRM.com.)
Posted June 02, 2020

New capabilities are added to Empirix's Hammer Cloud platform for network, infrastructure, and application testing and monitoring.
Posted May 28, 2020

Integrations extend UJET's ability to protect the identities of contact center workers and customers.
Posted May 27, 2020

Uniphore brings its auMina and akeira automation technology to Sitel's customers.
Posted May 27, 2020

CX Infinity for Cisco UCCX is a contact center application for digital customer engagements.
Posted May 27, 2020

Sytel Global Compliance helps contact centers manage consumer opt-outs.
Posted May 26, 2020

NICE inContact and Zendesk continue working together to support remote contact center teams.
Posted May 21, 2020

Talkdesk adds quality management, call and screen recording, and speech analytics to its WEM suite.
Posted May 21, 2020

The Luma 2.X Series sets the stage for increases in automation and knowledge management.
Posted May 20, 2020

IDFraud Contact Center uses voice biometrics to help telcos prevent new subscriber fraud. (Featured on SpeechTechMag.com.)
Posted May 20, 2020

Observe.ai's integration with Genesys Cloud enables businesses to analyze calls with sentiment analysis for compliance and quality monitoring, agent performance, and remote agent coaching in a single platform. (Featured on SpeechTechMag.com.)
Posted May 20, 2020
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