News Briefs

Servion has updated its contact center-as-a-service platform with advanced reporting and predictive analytics.
Posted January 23, 2017

Auto Dialer automatically connects call center agents with prospects and customers in need of service.
Posted January 20, 2017

New feature helps contact center leaders better manage their service level agreements.
Posted January 19, 2017

The Noble Composer 11 upgrade offers increased agent flexibility and efficiency.
Posted January 19, 2017

The Zappix Visual IVR offering helps users build an integrated cloud IVR and Visual IVR experience with Twilio IVR integration.
Posted January 19, 2017

The contact center recording solution has been certified to support Microsoft's unified communications platform.
Posted January 18, 2017

A comprehensive industry solution lets retail banks collect and act on customer feedback. (Featured on SpeechTechMag.com.)
Posted January 17, 2017

New integration enables call centers and marketing departments to share valuable insights.
Posted January 17, 2017

The GeoFluent translation tool is now integrated with Salesforce.com's Service Cloud and Live Agent.
Posted January 16, 2017

Through the partnership, Vocantas IVR solutions are available to utilities.
Posted January 11, 2017

AskMe lets consumers and employees complete mobile surveys with or without an Internet connection.
Posted January 10, 2017

VHT's ntegration with Genesys' suite of solutions lets customers request a call back when the contact center is busy.
Posted January 10, 2017

net2phone's PicuP cloud-based phone service will leverage LiveNinja's messaging and live chat for SMBs.
Posted January 05, 2017

Verint Mobile Work View extends contact center employee engagement on mobile devices.
Posted January 04, 2017

Grand View Research expects the speech analytics market to grow by double digits over the next nine years.
Posted January 04, 2017

The home service business management software provider increases customer communications with field service techniocians.
Posted January 04, 2017

Conduent launches as a separate company for customer service and contact center outsourcing.
Posted January 04, 2017

Avtex joins the Genesys value-added reseller network for the Genesys Customer Experience Platform
Posted January 03, 2017

MarketsandMarkets predicts 21.1% compound annual growth for customer experience management solutions through the next five years.
Posted December 20, 2016

The strategic agreement will leverage Avaya's contact center and unified communications solutions to develop a communications cloud ecosystem.
Posted December 20, 2016

Olark and Front users can now attach customer conversations to customer records.
Posted December 19, 2016

Noble has enhanced its web-based contact center manager toolset with greater mobile flexibility and increased reporting.
Posted December 15, 2016

Nina ID 2.0 brings multifactor biometrics security to Nuance's virtual assistant for customer service.
Posted December 14, 2016

A cloud-based deployment model extends callback technology across voice, digital, and mobile channels.
Posted December 13, 2016

The data leakage prevention solution protects information managed in the contact center.
Posted December 12, 2016

Parlance's speech-driven call handling solution is certified for interoperability with Mitel MiVoice Business.
Posted December 08, 2016

Proliferation of the technology by large companies to resolve customer issues is one of the driving factors for strong growth.
Posted December 08, 2016

Partnership blends Five9's cloud contact center platform with Zendesk Support.
Posted December 08, 2016

VocalZoom's VoiceMatch-in-Sensor technology converts speakers' facial skin vibrations into unique, noise-free voiceprints. (Featured on SpeechTechMag.com.)
Posted December 07, 2016

StarLeaf technology has been integrated with ShoreTel Connect CLOUD, enabling users to initiate video conferences in one click.
Posted December 07, 2016

ReadyTalk Hosted Voice is a cloud-based unified communications platform powered by BroadSoft technology.
Posted December 07, 2016

Conversocial CROWDS enables businesses to integrate brand ambassadors into wider customer service efforts through peer-to-peer resolution,
Posted December 07, 2016

Peak UpTime is offering TelStrat's Engage WFO SaaS call recording and workforce optimization solutions through its Peak Elevate Cloud Managed Services.
Posted December 07, 2016

Anywhere365 and AudioCodes have teamed up to offer full contact center capabilities on CloudBond 365.
Posted December 06, 2016

Desk.com users can now provide multilingual customer support.
Posted November 30, 2016

UCedge now includes call recorder integration, softphone trial license, group instant messaging, and more.
Posted November 30, 2016

Genesys will resell AudioCodes voice infrastructure, support and services as part of Genesys Customer Experience Platform deployments
Posted November 30, 2016

The master agency will offer its clients Interactive Intelligence's PureCloud Engage contact center software. (Featured on DestinationCRM.com.)
Posted November 29, 2016

VirtualPBX is letting Dash VoIP phone system users try inbound call recording during a beta program through early 2017.
Posted November 22, 2016

The new retail-specific Zappix Visual IVR offering enhances retailers' voice IVR.
Posted November 18, 2016

The Kustomer platform unifies customer data in one support platform.
Posted November 17, 2016

The acquisition of OpinionLab strengthens Verint's voice of the customer and enterprise feedback management solutions portfolio.
Posted November 16, 2016

Together 8x8 and Telarus will bring enterprise-grade cloud communications to customers worldwide.
Posted November 16, 2016

Confirmit Fast Track is a voice of the customer solution that can be combined with other business systems.
Posted November 16, 2016

The NICE Uptivity offering is geared specifically for the SMB market, providing an integrated suite of next-generation WFO solutions with critical contact center functions.
Posted November 16, 2016

BroadSoft CC-One cloud contact center solution integrates with unified communications and team collaboration applications.
Posted November 15, 2016

The partnership expands the availability of contact center and workforce optimization solutions to organizations of all sizes.
Posted November 15, 2016

CrowdCare's multichannel enterprise bot solution is now available in Spanish, English, and French, with more languages on the way.
Posted November 15, 2016

Research and Markets sees contact center automation driving the market toward 10.6 percent annual growth.
Posted November 09, 2016

MarketsandMarkets predicts the cloud contact center market will grow at a compound annual rate of 23.6 percent through 2021.
Posted November 07, 2016
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