News Briefs

INI FormStudio simplifies self-service response collection with support for visual IVR, transcription engines, and speech-to-text.
Posted September 18, 2018

Business unified communications provider net2phone has acquired the Canadian VoIP provider.
Posted September 18, 2018

Discourse.ai's System of Record for Customer Conversations is part of the Cognition platform for building intelligent assistants.
Posted September 13, 2018

TRUSTID's newest caller identification and risk reduction service for customer call centers enables expansion into new markets.
Posted September 13, 2018

The Asteria acquisition allows Phonesuite to add a full-service ACD to its VoiceWare platform.
Posted September 13, 2018

BT brings RingCentral's cloud communications solution to medium and large enterprises.
Posted September 13, 2018

Nexmo Connect is a collaborative ecosystem of partners around the enterprise communications platform.
Posted September 12, 2018

Twilio will integrate Ytica's workforce optimization, reporting, and speech analytics capabilities into Flex.
Posted September 11, 2018

8x8's pairing with PlanetOne aims to drive mid-market and enterprise adoption of cloud communications solutions with 8x8 X Series.
Posted September 11, 2018

Contact center solutions provider Alliance is adding lead generation to its capabilities by pairing with digital marketing agency SunHouse Marketing. (Featured on DestinationCRM.com.)
Posted September 10, 2018

New capabilities bring artificial intelligence and machine learning to deliver and make sense of data. (Featured on DestinationCRM.com.)
Posted September 07, 2018

Zappix Outbound Engagement lets users send appointment and bill reminders, status updates, and other information to customers via email or text.
Posted September 06, 2018

Companies using VirtualPBX's Dash platform now get free call recording and conferencing.
Posted September 06, 2018

Automation Anywhere's Digital Workforce Platform supports Amazon Web Services, Google Cloud, IBM Cloud, and Microsoft Azure.
Posted September 05, 2018

AT&T and RingCentral are extending their relationship to provide cloud communications and collaboration solutions.
Posted September 05, 2018

Avtex will bring Semafone's contact center security solutions and PCI DSS compliance expertise to its North American clientele.
Posted September 05, 2018

A report from Acute Market Reports predicts big growth for customer communication management, especially in managed services. (Featured on DestinationCRM.com.)
Posted September 05, 2018

The market for customer experience management solutions is expected to grow at a compounded annual rate of 22.9 percent through 2025, Grand View Research predicts. (Featured on DestinationCRM.com.)
Posted September 04, 2018

[24]7.ai and KPMG align to bring intent-driven customer engagement solutions to large enterprises.
Posted August 29, 2018

NICE's new machine learning-based feature automatically and preemptively exposes imposters in contact center interactions.
Posted August 29, 2018

Added functionality lets Salesforce users transition between voice and other communication channels in Service Cloud.
Posted August 28, 2018

New integration provides access across platforms for enhanced collaboration. (Featured on DestinationCRM.com.)
Posted August 27, 2018

EXPRESS is an end-to-end platform for turning customer dialog transcripts into artificial intelligence. (Featured on DestinationCRM.com.)
Posted August 27, 2018

AI-powered feature enables connectivity to previously inaccessible virtual desktop environments.
Posted August 22, 2018

Avtex and Adapt are positioned to deepen services in the customer experience arena. (Featured on DestinationCRM.com.)
Posted August 21, 2018

NICE will integrate Mattersight Predictive Behavioral Routing with Nexidia Interaction Analytics and CXone. (Featured on DestinationCRM.com.)
Posted August 21, 2018

Red Box users can now import audio and transcripts of enterprise-wide voice conversations into Salesforce. (Featured on DestinationCRM.com.)
Posted August 21, 2018

The deal brings speech analytics to the AVDS contact center communications platform.
Posted August 17, 2018

Partnerships result in a contact center solution for debt collection agencies.
Posted August 15, 2018

150 million gamers on Discord can now access fast support without disrupting the in-game experience.
Posted August 15, 2018

NICE integrates its NICE Trading Recording with Cloud9 Technologies' C9 cloud-based voice trading platform. (Featured on DestinationCRM.com).
Posted August 14, 2018

Transparency Market Research expects the global voice biometric solutions market to see strong growth through 2026. (Featured on SpeechTechMag.com.)
Posted August 14, 2018

CX100 blends technologies from Avaya and Bright Pattern.
Posted August 08, 2018

Instant CSAT allows organizations to gauge customer satisfaction instantly and non-intrusively.
Posted August 08, 2018

Q-Suite's new Service Management Panel lets cloud contact centers benefit from allocation of services on multiple servers.
Posted August 08, 2018

QGate's latest version of intelli-CTi for Microsoft Dynamics 365 offers compatibility with Dynamics 365, Version 9, and Unified Service Desk, Version 3.3. (Featured on DestinationCRM.com.)
Posted August 03, 2018

The Cisco ecosystem has added workforce optimization provider ZOOM International to its contact center portfolio.
Posted August 02, 2018

Lithium expands its global suite of messaging provider integrations with the addition of WhatsApp Business
Posted August 01, 2018

New solution empowers businesses using Clarabridge CX Social to connect with customers quickly.
Posted August 01, 2018

Limited access integration enables seamless and scalable customer service between businesses and their customers directly on WhatsApp.
Posted August 01, 2018

Nexmo will support WhatsApp's new chat application with a simple API.
Posted August 01, 2018

With the acquisition of YipTel, Broadvoice expands into the contact center space.
Posted August 01, 2018

GenVoicehas launched a true cloud-based business phone system
Posted August 01, 2018

NLP2X recognizes customer intents and converts them into database commands.
Posted August 01, 2018

The partnership between Five9 and Fuze combines contact center and unified communications functionality. (Featured on DestinationCRM.com.)
Posted July 27, 2018

VoiSentry lets companies add voice authentication to any business application.
Posted July 26, 2018

USAN's solution lets users connect Google's Dialogflow Enterprise Edition to existing corporate telephony networks leveraging Google Cloud Platform and Kubernetes.
Posted July 25, 2018

NICE COMPASS Discovery accelerates investigations and automates manual processes around large volumes of financial voice communications.
Posted July 25, 2018

Plum Voice is now listed in Visa's Global Registry of Service Providers
Posted July 25, 2018

Zendesk's integration with Mixpanel brings user analytics to support agents. (Featured on DestinationCRM.com.)
Posted July 24, 2018
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