The alliance between Genesys and Qualtrics gives companies a comprehensive view of the customer service experience, based on sentiment and service history.
Posted June 18, 2021
Fonative is now verifying calls on its networks ahead of the FCC STIR/SHAKEN mandate.
Posted June 18, 2021
The combined contact center outsourcing company will employ 155,000 people in 39 countries, serving more than 600 clients in more than 50 languages.
Posted June 18, 2021
Integration combines Dialpad's AI-assisted voice capabilities with Teams' native interface for communications.
Posted June 17, 2021
Talkdesk launches industry-specific contact center solutions for healthcare and financial services at its Opentalk event.
Posted June 16, 2021
Collaboration brings Verint workforce management solutions to Fuze Contact Center.
Posted June 16, 2021
NICE Enlighten AI Feedback brings the Enlighten AI engine to Satmetrix Voice of the Customer
Posted June 16, 2021
MarketsandMarkets expects the worldwide chatbot market to grow at more than 23 percent CAGR for the next five years. (Featured on DestinationCRM.com.)
Posted June 14, 2021
New capabilities impact contact center agent and supervisor efficacy, ease of use for video meetings.
Posted June 11, 2021
Nextiva offers an integrated unified communications and cloud contact center portfolio through its partnership with Five9.
Posted June 10, 2021
Gain Cloud achieves HITRUST certification for managing information security risks. (Featured on DestinationCRM.com.)
Posted June 08, 2021
Cisco features make it possible for employees to collaborate and communicate from anywhere. (Featured on DestinationCRM.com.)
Posted June 08, 2021
Additional video, calling, and device-specific capabilities enable Avaya Cloud Office by RingCentral to accommodate hybrid work scenarios. (Featured on DestinationCRM.com.)
Posted June 08, 2021
Partnership allows DialAmerica customers to adopt ENACOMM technologies via its digital gateway while ENACOMM customers gain on-demand contact center support. (Featured on DestinationCRM.com.)
Posted June 08, 2021
AVANT has been named a UJET Master Agent Partner. (Featured on DestinationCRM.com.)
Posted June 08, 2021
Comm 100 Task Bot is a free chatbot tailored to small businesses. (Featured on DestinationCRM.com.)
Posted June 08, 2021
TouchPoint One's Acuity contact center performance management software includes new agent coaching, compliance management, and quality assurance features, and expanded technology partner integrations. (Featured on DestinationCRM.com.)
Posted June 04, 2021
Dura enters the contact center workforce optimization space with its acquisition of DVSAnalytics
Posted June 04, 2021
The Mitek-ID R&D deal brings together two digital identity verification solutions providers. (Featured on SpeechTechMag.com.)
Posted June 02, 2021
LogMeIn is enhancing its Rescue Live Guide co-browse technology with two-way voice and video capabilities.
Posted June 02, 2021
The partnership will offer Deutsche Telekom's customers a co-branded version of RingCentral Video (RCV) as a lead stand-alone video solution.
Posted June 01, 2021
Atento's Virtual Hub is a management center for work-from-home CX agents. (Featured on DestinationCRM.com.)
Posted May 28, 2021
Convoso ClearCallerID reduces call blocking and spam labeling of legitimate calls. (Featured on DestinationCRM.com.)
Posted May 28, 2021
Talkdesk's Epic integration empowers healthcare providers to deliver personalized patient experiences with Talkdesk CX Cloud.
Posted May 27, 2021
Genesys customers can now implement PCI Pal's secure payment solutions.
Posted May 27, 2021
Sandler Partners will provide 8x8 XCaaS to more than 9,000 technology partners.
Posted May 27, 2021
LiveVox Bot offers an intelligent virtual assistant for personalized conversations.
Posted May 27, 2021
Zammo's AI Voice platform is now available in Microsoft's Azure marketplace.
Posted May 26, 2021
Mitel will offer Five9's Intelligent Cloud Contact Center exclusively to its client base.
Posted May 26, 2021
TCN Voice Analytics combines interaction analytics, call transcription, search and discovery, and redaction capabilities. (Featured on SpeechTechMag.com.)
Posted May 25, 2021
Invoca expands its call tracking and analytics capabilities with its DialogTech acquisition. (Featured on SpeechTechMag.com.)
Posted May 24, 2021
Ada Glass APIs bring Ada contact center functionality to leading customer experience platforms. (Featured on DestinationCRM.com.)
Posted May 21, 2021
OneView, which allows agents to service customers on Genesys Cloud channels embedded directly into Salesforce, is now available on Genesys AppFoundry.
Posted May 21, 2021
SmartAssist now delivers AI-powered contact center automation in Japanese. (Featured on DestinationCRM.com.)
Posted May 20, 2021
SightCall adds AR-powered visual support capabilities to Microsoft Dynamics 365. (Featured on DestinationCRM.com.)
Posted May 20, 2021
8x8's XCaaS solution combines cloud-based unified communications and contact center platforms in one.
Posted May 19, 2021
CX Infinity Co-browse lets agents share customer screens in real time.
Posted May 19, 2021
Dialpad's integration with Intercom brings together voice and chat in one channel. (Featured on DestinationCRM.com.)
Posted May 18, 2021
Slalom and Alida will together support companies in enhancing customer experience through listening, interpreting, and acting on customer feedback.
Posted May 17, 2021
Talkdesk Flexible Shopping helps retailers and manufacturers ready their contact centers for new ways of shopping. (Featured on DestinationCRM.com.)
Posted May 14, 2021
3CLogic's voice-enabling solution complements ServiceNow's digital workflows with integrated natural language processing, artificial intelligence, analytics, and intelligent agent routing.
Posted May 13, 2021
FLEXBridge facilitates connections between Vivantio's Unified Service Platform and other business applications.
Posted May 13, 2021
ENACOMM Financial Suite with IVR will deliver call fielding for banks and credit unions also using Finastra's products.
Posted May 13, 2021
Thrio has connected its cloud contact center software with Microsoft's collaboration suite.
Posted May 12, 2021
Invoca for Sales provides contact center sales teams with complete call handling and customer journey visibility. (Featured on DestinationCRM.com.)
Posted May 11, 2021
TCN Operator's features include omnichannel communications, business intelligence, reporting and analytics, data management and compliance, and workforce engagement. (Featured on DestinationCRM.com.)
Posted May 11, 2021
Five9 will implement STIR/SHAKEN call authentication through Neustar's Certified Caller. (Featured on DestinationCRM.com.)
Posted May 11, 2021
8x8 Voice for Microsoft Teams now offers SMS, MMS, and fax capabilities. (Featured on DestinationCRM.com.)
Posted May 07, 2021
mParticle is making its user data available in real time to Zendesk.
Posted May 06, 2021
Partnership leads to the integration of LivePerson's Conversational Cloud and Google Cloud Contact Center AI's Agent Assist.
Posted May 05, 2021