News Briefs

Sprinklr connects its Modern Care solution with Amazon Connect.
Posted April 26, 2022

The latest TouchPoint One Acuity performance management software update boosts contact center workforce connectedness.
Posted April 22, 2022

Genesys passes the first hurdle toward full FedRAMP authorization for Cloud CX.
Posted April 21, 2022

Five9 and Deloitte Canada team up to deliver cloud-based contact center solutions across Canada.
Posted April 21, 2022

VHT solidifies new branding as Mindful to align with its philosophy for how enterprise brands should treat people.
Posted April 21, 2022

Contact center outsourcer ContactUs has undergone a rebranding that brings a new customer engagement strategy.
Posted April 20, 2022

Integration brings recording control, replay of sessions, and analytics results in Microsoft's CRM. (Featured on DestinationCRM.com.)
Posted April 19, 2022

Intervision has demonstrated technical proficiency and customer success with Amazon Connect.
Posted April 16, 2022

Instreamatic's Speaky is a voice AI platform for customer feedback and real-time sentiment analysis. (Featured on SpeechTechMag.com.)
Posted April 15, 2022

Quantiphi has become the first UJET Certified Delivery Partner. (Featured on DestinationCRM.com.)
Posted April 14, 2022

Uniphore's acquisition of Colabo allows it to deliver knowledge AI and automation for contact center agents.
Posted April 13, 2022

Glia has expanded its Digital Customer Service (DCS) platform across the globe by joining Amazon Web Services' ISV Accelerate and PSP programs.
Posted April 13, 2022

Together Thrio and Subspace are offering improved contact center connectivity via a premium private network.
Posted April 13, 2022

Khoros' 2022 Spring Innovation Release includes new AI for agents, expanded channels for engagement, and predictive workflows. (Featured on DestinationCRM.com.)
Posted April 12, 2022

Talkdesk CX Cloud meets Google's security and performance requirements for Chrome OS as validated CCaaS solution. (Featured on DestinationCRM.com.)
Posted April 12, 2022

The latest version of Conversation Assist includes an enhanced recommendation engine. (Featured on DestinationCRM.com.)
Posted April 11, 2022

Real Chemistry's acquisition of conversationHEALTH adds conversational AI to its portfolio of healthcare solutions. (Featured on SpeechTechMag.com.)
Posted April 06, 2022

Cyara adds automated chatbot testing with its acquisition of Botium. (Featured on SpeechTechMag.com.)
Posted April 06, 2022

Sabio Console integrates customer contact channels with conversational AI. (Featured on DestinationCRM.com.)
Posted April 05, 2022

Gupshup's acquisition of Active.Ai brings AI-powered omnichannel conversational engagement solutions to financial firms. (Featured on DestinationCRM.com.)
Posted April 05, 2022

Call Journey now offers text analytics and real-time workflows as part of its VoiceAI portfolio. (Featured on DestinationCRM.com.)
Posted April 05, 2022

Together Glia and Twilio are offering SMS solutions for banks, credit unions, insurers, and lenders.
Posted April 01, 2022

Hexaware is working with Genesys to help customers transition from premises- to cloud-based customer service.
Posted April 01, 2022

DRUID expands its footprint in North America with first Canadian partner, Alacrity Solutions. (Featured on DestinationCRM.com.)
Posted March 31, 2022

Syniverse and Kore.ai collaboration will enable companies to accelerate their digital transformations through artificial intelligence.
Posted March 31, 2022

Alcatel will offer Avaya OneCloud CCaaS to its customers, while Avaya will offer Alcatel's Digital Age Networking to its customers.
Posted March 30, 2022

Sabio integrates Twilio Flex with Google Cloud Contact Center AI (CCAI).
Posted March 30, 2022

PCI Pal is now available on the Five9 CX Marketplace and is integrated with the Five9 Intelligent Cloud Contact Center
Posted March 30, 2022

3CLogic's cloud contact center systems have earned ISO/IEC 27001:2013 certifications for data security.
Posted March 30, 2022

VHT has rebranded Survey Dynamix to bring it in line with the rest of its Mindful portfolio. (Featured on DestinationCRM.com.)
Posted March 25, 2022

HGS Digital and Khoros are partnering to strengthen customer experience offerings. (Featured on DestinationCRM.com.)
Posted March 25, 2022

Intercom has added Surveys and Switch to its Engagement OS.
Posted March 23, 2022

Talkdesk has expanded its Talkdesk On The Go suite with mobile apps for collaboration and scheduling.
Posted March 23, 2022

NICE's CXone cloud contact center suite is now available to companies in Singapore.
Posted March 23, 2022

New AI-enabled capabilities in Amazon Connect help contact center managers with proper staffing.
Posted March 22, 2022

LinkLive now supports additional channels and features new integrations and reporting. (Featured on DestinationCRM.com.)
Posted March 22, 2022

Dialpad's conversational AI dynamically learns and applies customer intent across all modes of customer communication. (Featured on DestinatiionCRM.com.)
Posted March 22, 2022

Cresta's AI platform combines with Genesys Customer Experience Platform to further enable real-time intelligence in the contact center. (Featured on DestinationCRM.com.)
Posted March 22, 2022

Pega adds AI, automation, and workflow enhancements in Infinity 8.7. (Featured on DestinationCRM.com.)
Posted March 22, 2022

Vonage's Jumper enhancements allow companies to initiate video conversations between customers and in-store or contact center employees. (Featured on DestinationCRM.com,/em>.)
Posted March 21, 2022

Pindrop-Bandwidth Integration provides voice authentication for contact centers moving to the cloud.
Posted March 21, 2022

Integration allows Cresta customers to connect into the Five9 customer engagement platform and Five9 customers to implement Cresta's real-time intelligence layer.
Posted March 18, 2022

8x8 Agent Workspace offers contact queuing and handling features, while Conversation IQ offers AI-driven agent coaching and performance management.
Posted March 17, 2022

Google imparts recommended status on UJET's and Dialpad's cloud contact center solutions.
Posted March 17, 2022

Zuper's field service management platform is now directly accessible within HubSpot's customer service software.
Posted March 17, 2022

New features in HubSpot Service Hub help drive team efficiency and reporting. (Featured on DestinationCRM.com.)
Posted March 15, 2022

Forethought's Solve Conversational AI agent is now integrated with Zendesk's Sunshine Conversations to power omnichannel customer experiences. (Featured on DestinationCRM.com.)
Posted March 15, 2022

Comm100 has worked with Deltapath to incorporate voice into its omnichannel customer engagement platform. (Featured on DestinationCRM.com.)
Posted March 15, 2022

Coversational AI to Reach $32.3 Billion by 2028, Brandessence ProjectsBrandessence expects the conversational AI market to grow at 21.5 percent CAGR per year from current levels of $8.2 billion.
Posted March 15, 2022

GIA expects the contact center AI market to grow from $1.1 billion in 2020 to $3.5 billion by 2026.
Posted March 09, 2022
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