News Briefs

Astute adds voice of the customer capabilities to its customer experience solutions with its acquisition of iperceptions.
Posted July 20, 2020

Humach's acquisition of InfinitAI adds agent-assist capabilities for AI-powered conversational customer experiences. (Featured on DestinationCRM.com.)
Posted July 17, 2020

Clarabridge has added a number of new features that expand its contact center analytics and engagement platforms as part of the 2020 summer release. (Featured on DestinationCRM.com.)
Posted July 17, 2020

Firstsource Solutions can now add Zappix's visual IVR to its contact center offerings.
Posted July 16, 2020

Nomidio bolsters its multifactor Identity-as-a-Service with Aculab's VoiSentry technology for voice authentication. (Featured on SpeechTechMag.com.)
Posted July 16, 2020

Voximplant is deepening its partnership with Google Cloud via a DialogFlow integration that speeds the development of real-time communications applications and voice bots. (Featured on SpeechTechMag.com.)
Posted July 16, 2020

Chat Desk lets contact center agents resolve customer issues through chat.
Posted July 15, 2020

Recap provides call transcriptions, voice recording, and speech analytics for Microsoft Teams, the Evolve Contact Suite, and Cisco unified communications. (Featured on SpeechTechMag.com.)
Posted July 15, 2020

IPsoft unleashes a new artificial intelligence integration for Genesys Cloud.
Posted July 15, 2020

Journey's Trusted Identity Platform will be integrated into CCT's Omnichannel ContactPro contact center solution.
Posted July 15, 2020

PeakView is UJET's first channel partner in the program. (Featured on DestinationCRM.com.)
Posted July 14, 2020

Posted July 14, 2020

CoreDial has added workforce management to its CoreNexa Contact Center platform.
Posted July 08, 2020

Intelisys is adding Bright Pattern Contact Center to its portfolio of telecommunications and cloud services.
Posted July 08, 2020

3CLogic partners with U.K. consulting firm ServiceCX, which specializes in customer service and digital transformation.
Posted July 08, 2020

CallTower's SMS text integration, CT Text, lets companies instantly connect with contacts via a natively integrated Microsoft Teams phone system.
Posted July 08, 2020

USAN brings Calabrio's workforce management and Amazon Connect to its cloud customer engagement solutions portfolio.
Posted July 08, 2020

AVOXI integrates with leading CRM technologies to increase contact center efficiency.
Posted July 07, 2020

Zoom will use the Now Platform to help scale customer service while ServiceNow will standardize on Zoom Phone. (Featured on DestinationCRM.com.)
Posted July 07, 2020

Sytel Softdial is a multimedia, multitenant, and fully blended contact center platform.
Posted July 02, 2020

Route One will offer Aculab's voice biometrics as part of its contact-center-as-a-service (CCaaS) portfolio. (Featured on SpeechTechMag.com.)
Posted July 01, 2020

LinkLive 9.1's new chat functionality enables messaging, video, and voice communications.
Posted June 30, 2020

The partnership integrates UJET's customer support with Calabrio's workforce and customer engagement solutions.
Posted June 30, 2020

Aircall's cloud-based phone and contact center solutions join TBI's portfolio.
Posted June 30, 2020

PCI Pal's Agent Assist integrates with key Avaya contact center solutions. (Featured on DestinationCRM.com.)
Posted June 30, 2020

WhatsApp can now be integrated with Cisco Finesse UCCX, UCCE, and PCCE contact centers.
Posted June 29, 2020

Evolve IP's Work Anywhere Office blends fully integrated virtual desktops, collaboration and communications tools, and contact center systems.
Posted June 23, 2020

Call Journey's Conversation Analytics technology is being combined with Oak Innovation's communications management platform. (Featured on DestinationCRM.com.)
Posted June 23, 2020

3CLogic's offering extends Microsoft's collaboration tool with its own cloud call center platform. (Featured on DestinationCRM.com.)
Posted June 23, 2020

The partnership offers PCI Pal's enhanced security and compliance to Talkdesk customers and partners worldwide. (Featured on DestinationCRM.com.)
Posted June 23, 2020

he Neutrino release of V-Person provides tools and expertise to help companies create AI-enhanced conversations with customers and employees. (Featured on DestinationCRM.com.)
Posted June 23, 2020

Journey's zero-knowledge approach blocks key customer information from contact center agents' sight. (Featured on DestinationCRM.com.)
Posted June 23, 2020

Intercom's Conversational Support Funnel offers a holistic framework for customer support through a messenger-first experience. (Featured on DestinationCRM.com.)
Posted June 23, 2020

Astute's EVA inbound email processing solution uses natural language processing and machine learning to instantly craft responses to customers.
Posted June 19, 2020

Lifesize and Serenova announced a united corporate brand following their merger in March.
Posted June 19, 2020

Scoring, detection, and mitigation cloud service provides always-on communications security for company networks and contact centers. (Featured on DestinationCRM.com.)
Posted June 17, 2020

eGain Messaging Hub harmonizes messaging across bots and live agents.
Posted June 17, 2020

Genesys has named Amazon Web Services the preferred cloud provider for Genesys Cloud customer experience and contact center platform.
Posted June 17, 2020

Creatio partner Velvetech developed the Contact Center Product Suite, which is available on Creatio's marketplace. (Featured on SpeechTechMag.com.)
Posted June 16, 2020

Company further strengthens its direct and partner sales channels with its cloud contact center solutions. (Featured on SpeechTechMag.com.)
Posted June 16, 2020

UiPath now offers always-on, scalable conversational capabilities combined with automation on the most popular global messaging channels.
Posted June 16, 2020

Servion has completed several Cisco certifications and can now sell, install, and manage Cisco contact center and collaboration products in the United Kingdom.
Posted June 15, 2020

IXCloud records, stores, and analyzes interactions over Microsoft Teams without physical or virtual servers.
Posted June 11, 2020

Noble adds features to its contact center employee engagement platform.
Posted June 11, 2020

The latest version of the Optanix Platform delivers new capabilities for unified communications.
Posted June 09, 2020

New capabilities help companies staff their contact centers while still complying with social distancing, workspace hygiene checks, and workforce assignment rules.
Posted June 09, 2020

The partnership brings together cloud-based contact center and unified communications platforms.
Posted June 08, 2020

New features enhance the mobility of contact center agents and subject matter experts.
Posted June 04, 2020

Remote Support includes an AR camera, screen sharing, and real-time voice chat in one app. (Featured on DestinationCRM.com.)
Posted June 03, 2020

Pega Process Fabric is designed to weave together disparate technologies to improve customer, employee, and partner experiences. (Featured on DestinationCRM.com.)
Posted June 02, 2020
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