News Briefs

Agent Call Recording helps businesses test for the existence and quality of call recordings in their databases.
Posted September 29, 2016

The latest version of Unify's collaboration and communications software has features just for midsized businesses.
Posted September 27, 2016

Bright Pattern's latest release includes local presence and region-aware routing.
Posted September 27, 2016

AudioCodes' CloudBond 365 and SmartTAP recording solutions have been tested and validated with AVST's CX-E suite for Microsoft Skype for Business.
Posted September 26, 2016

The new call-handling interface is accessible directly from Microsoft Office 365 and harnesses the full breadth of Skype for Business unified communications and collaboration.
Posted September 26, 2016

Clarity Connect's cloud contact center solution automatically plugs into Microsoft business applications.
Posted September 22, 2016

The Genesys Customer Experience Platform is certified for Skype for Business.
Posted September 21, 2016

The partnership between WFMSG and OnviSource brings together the Persona and Community WFM solutions.
Posted September 20, 2016

Conversational's partnership with Net2Phone seeks to strengthen its nirtual receptionist and answering service infrastructure
Posted September 19, 2016

3CLogic's cloud communications as a service offers clients superior consumer data protection with PCI-DSS compliant platform.
Posted September 15, 2016

NICE Performance Management is an off-the-shelf solution for managing front- and back-office personnel.
Posted September 15, 2016

Phonexa Call Logic is a complete cloud-based system for managing and tracking customer communications.
Posted September 14, 2016

Noble's milestone patent covers automatic resolution of call interruptions.
Posted September 14, 2016

TeleTech Technology and Verint have forged a strategic partnership offering workforce optimization and analytics to the TeleTech's contact center customers.
Posted September 13, 2016

CX Intensive is a toolkit to help organizations strategize, implement, and manage their customer experience programs.
Posted September 13, 2016

USAA bank customers can now chat with the virtual assistant to perform many transactions through usaa.com.
Posted September 09, 2016

BrantTel Networks has signed a Gold Partner agreement to offer Interactive Intelligence's PureCloud Engage customer engagement solution.
Posted September 08, 2016

The collaboration between Mindtree and Conversable will automate customer conversations through chatbots.
Posted September 07, 2016

Genesys' new benchmarking tool, which is licensed from Forrester Research, helps companies identify strengths and opportunities for growth.
Posted September 07, 2016

REVE Chat is a cloud-based multichannel live chat platform for online businesses.
Posted September 06, 2016

Zendesk is one of 30 integrations since Translate.com launched last year.
Posted September 02, 2016

Cisco Spark users can now add virtual assistants to the collaboration platform with a few clicks.
Posted September 01, 2016

Jacada's Visual IVR is certified for use with the Cisco Unified Customer Voice Portal.
Posted August 30, 2016

Voxbone offers direct inward-dialing numbers so NewVoiceMedia customers can rely on global numbers.
Posted August 29, 2016

VDS has signed a Gold Partner agreement to offer Interactive Intelligence PureCloud Engage solution as part of its Voice Data Systems portfolio.
Posted August 25, 2016

Jabra offers users greater workplace functionality with Cortana-enabled headsets
Posted August 24, 2016

Centricient announces Messaging for enterprise customer service.
Posted August 23, 2016

The Sonus platform delivers dynamic routing capabilities to inContact's customers, including least-cost routing (LCR) options.
Posted August 23, 2016

V-Person Live Chat combines virtual and real support with the tight integration of a single knowledgebase, unique feedback loop, and customizable workflows.
Posted August 23, 2016

Agile Cloud's Cloco is a low-cost, cloud-based contact center service.
Posted August 22, 2016

Genesys will offer Interactions' Curo Speech technology as part of its Genesys Voice Platform. (Featured on SpeechTechMag.com.)
Posted August 18, 2016

RingCentral has named Intelisys a premier technology services distributor to deliver cloud communications solutions worldwide.
Posted August 16, 2016

ice Contact Center is certified for use with Microsoft's Skype for Business Server 2015.
Posted August 16, 2016

The integration will allow for retrieval and playback of 911 calls within one system. (Featured on SpeechTechMag.com.)
Posted August 15, 2016

Call recording, monitoring, and call-back capabilities are among the enhancements in Zulty's MX 12.0 unified communications software.
Posted August 15, 2016

DigitalGenius' Human+AI blends human and artificial intelligence for the contact center.
Posted August 11, 2016

The virtual assistant will provide visitors to IP Australia's Web site with information about the trademarking process.
Posted August 11, 2016

GeoFluent's innovations enable contact centers to provide consistent multilingual communications across all channels.
Posted August 10, 2016

Support.com Cloud for Zendesk brings added customer support functionality to the Zendesk platform.
Posted August 10, 2016

The investment will fuel Interactions' development of core artificial intelligence and natural language technologies for customer care.
Posted August 10, 2016

Fenero's WebPhone uses WebRTC (Web Real-Time Communication), enabling voice calls directly within the browser.
Posted August 09, 2016

Scenario Analyzer helps enhance customer journey analytics with business intelligence.
Posted August 08, 2016

Confirmit continues its evolution of the CATI predictive dialer for collecting market research.
Posted August 04, 2016

Investments in technology and staffing are centered on the growing customer need for an integrated digital experience, researchers at Everest Group reported.
Posted August 03, 2016

Aria adds support for Genesys SIP Server and routing data analytics in Visualizer 1.7.
Posted August 03, 2016

Aspect Software gets into a strategic relationship with Seven Seas to enter the United Arab Emirates.
Posted August 02, 2016

Patents cover a number of contact center and speech analytics applications.
Posted August 01, 2016

Ytel's message360° API provides Zoho CRM customers with multichannel capabilities.
Posted August 01, 2016

The integration between noHold and ServiceNow brings together virtual assistants and knowledge bases. (Featured on DestinationCRM.com.)
Posted August 01, 2016

Freeman contact center recognized for providing an outstanding live phone channel customer service experience for the seventh consecutive year.
Posted July 27, 2016
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