Ada's Generative Actions enables AI-powered customer service chatbots to resolve customer issues without human intervention.
Posted October 12, 2023
Kore.ai integrates its platform with Genesys Cloud CX.
Posted October 11, 2023
Contact center agents can elevate customer interactions directly to video from 8x8 Agent Workspace.
Posted October 05, 2023
Zendesk launches generative AI offerings and capabilities to further secure data and ensure privacy.
Posted October 04, 2023
Dialpad PII Redaction protects sensitive information across interactions. (Featured on DestinationCRM.com.)
Posted September 29, 2023
Vonage and Flowcode are launching a customer communications tool that integrates live chat and QR code technology.
Posted September 29, 2023
Journey's identity solutions are available to users of Five9's and Webex by Cisco's contact centers.
Posted September 28, 2023
Odigo's new connector brings together its CCaaS platform and RingCentral's MVP UCaaS platform.
Posted September 28, 2023
IntelePeer's SmartOffice allows local offices to automate customer interaction resolution.
Posted September 28, 2023
eGain's AssistGPT is a solution to automate knowledge for customer engagement. (Featured on DestinationCRM.com.)
Posted September 27, 2023
Sophie AI is TechSee's multisensory virtual agent for customer service.
Posted September 27, 2023
Avoxi deepens the software capabilities that orchestrate the voice channel.
Posted September 26, 2023
Zoom's Workforce Engagement Management Suite includes Zoom Workforce Management and Zoom Quality Management.
Posted September 25, 2023
Airkit.ai will become part of Salesforce Service Cloud upon completion of the acquisition. (Featured on DestinationCRM.com.)
Posted September 22, 2023
Forethought Autoflows brings autonomous agent capabilities to contact centers.
Posted September 22, 2023
NICE's CXone Summer 2023 Release includes Microsoft Azure support, Integration Hub, and Supervisor capabilities powered by Enlighten AI to streamline workflows across digital and voice interactions.
Posted September 20, 2023
Theta Lake launches Smart Capture for RingCentral Contact Center.
Posted September 20, 2023
Cresta's new offering brings cloud functionality and generative AI to on-premises contact centers.
Posted September 19, 2023
Vonage's Conversations for Salesforce adds two-way messaging to Salesforce.
Posted September 14, 2023
New PagerDuty Operations Cloud capabilities bridge the gap between customer service and technical teams.
Posted September 13, 2023
Content Guru has added to its storm cloud customer experience solution with Google Business Messages. (Featured on DestinationCRM.com.)
Posted September 07, 2023
ULTATEL's contact center has been certified for use with Microsoft Teams.
Posted September 06, 2023
Bandwidth's partnerships with Google and Cognigy lead to AIBridge, integrating AI with contact centers using Maestro.
Posted September 06, 2023
CX Cloud from Genesys and Salesforce combines capabilities and data from Salesforce Service Cloud and Genesys Cloud CX.
Posted September 06, 2023
PolyAI is enabling Genesys customers to launch voice assistants built on generative AI and large language model technologies and powered by spoken language technology. (Featured on SpeechTechMag.com.)
Posted September 05, 2023
Verified Market Research is expecting the worldwide market for conversational AI technologies to grow at a CAGR of 21 percent through 2027. (Featured on SpeechTechMag.com.)
Posted September 05, 2023
Tech Mahindra's Generative AI Powered Email amplifAIer automates email responses for contact center agents.
Posted September 01, 2023
Verint's cloud contact center suite will be available in the Microsoft Azure Marketplace.
Posted September 01, 2023
GoTo Contact Center AI Chat Analysis is an artificial intelligence-powered sentiment analysis and chat summary tool.
Posted August 30, 2023
CallTrackingMetrics' ChatAI is a conversation analytics virtual agent platform.
Posted August 30, 2023
Aculab's Prosody X Evo provides media processing and call control signaling for connectivity to both PSTN and IP networks
Posted August 30, 2023
Harnessing generative AI, Cognigy Knowledge AI is a Q&A answer delivery system.
Posted August 30, 2023
Content Guru's storm contact center platform achieves FedRAMP's highest security certification.
Posted August 30, 2023
8x8 has launched voice conversational artificial intelligence in 8x8 Intelligent Customer Assistant, expanding its self-service capabilities.
Posted August 30, 2023
TTEC Digital Contact Center Intelligence powered by Amazon Web Services helps companies add AI to their existing contact center infrastructure.
Posted August 29, 2023
Twilio's CustomerAI brings generative AI to several contact center functions, including call summarization and wrap-up and next-best action recommendations.
Posted August 23, 2023
Avaya customers can now leverage Journey.ai's cloud-based passwordless authentication solutions for contact center agents,
Posted August 23, 2023
Sendbird's SmartAssistant for Salesforce Connector provides customizable conversational AI chatbot integration. (Featured on DestinationCRM.com.)
Posted August 22, 2023
Talkdesk has integrated its Healthcare Experience Cloud platform with Epic's electronic health record (EHR) software. (Featured on SpeechTechMag.com.)
Posted August 22, 2023
The latest version of the 8x8 Phone App for Microsoft Teams provides seamless user and admin experiences and improved performance.
Posted August 17, 2023
The latest updates to CommunityWFM offers multilingual, security, and automation capabilities.
Posted August 17, 2023
Partnership pairs RingLogix's RingOS platform with Mondago's CTI connectors.
Posted August 17, 2023
Jenne becomes a North American reseller for LiveVox's cloud contact center technology.
Posted August 16, 2023
DialpadGPT is a large language model for sales, customer engagement, and recruiting.
Posted August 15, 2023
TechSee's visual automation and augmented reality platform is now integrated with Amazon Connect.
Posted August 15, 2023
Mutare combines with Genesys Cloud CX to help contact centers rid their voice channel of wasteful unwanted calls.
Posted August 15, 2023
SoundHound's Smart Answering service lets businesses handle customer service calls with voice AI. Featured on SpeechTechMag.com.)
Posted August 11, 2023
Upland Panviva and Genesys Cloud CX together will deliver omnichannel knowledge for highly regulated industries.
Posted August 09, 2023
RingCentral's RingCX and RingSense for Phone combine omnichannel contact center with conversation intelligence capabilities.
Posted August 08, 2023
Talkdesk's CX Cloud solution is on its way toward FedRAMP authorization for use by government agencies.
Posted August 08, 2023