News Briefs

Solution enables those in customer-facing roles to derive actionable insights via conversational, AI-based analytics features. (Featured on SpeechTechMag.com.)
Posted March 12, 2019

Inference Studio 6.0 supports Google Dialogflow NLP and IBM Watson Tone Analyzer. (Featured on DestinationCRM.com.)
Posted March 12, 2019

TouchPoint One's new games include A-GAME Hoops and A-GAME Tiki Beach.
Posted March 07, 2019

CX Solution Pack uncovers voice of the customer quality and loyalty indicators from every contact center conversation.
Posted March 06, 2019

Calabrio has earned Advanced Technology Partner Status in the Amazon Web Services Partner Network for its Calabrio ONE suite.
Posted March 06, 2019

Voicesense's newest version includes AI-driven customer and agent profiling for live call center operations. (Featured on DestinationCRM.com.)
Posted February 28, 2019

The new version of NICE IVRO allows advanced personalization and deep understanding of customer journeys with analytics and artificial intelligence.
Posted February 27, 2019

Customer service teams can now respond to and engage with customers at scale in real time on the popular photo sharing app.
Posted February 27, 2019

8x8's PartnerXchange platform will help partners drive channel onboarding, enablement, and sales.
Posted February 27, 2019

Contact center solutions provider Quovim C3 becomes a top-tier Genesys partner for North America.
Posted February 27, 2019

UserTesting Live Conversation Mobile expands real-time human insight availability. (Featured on DestinationCRM.com.)
Posted February 26, 2019

BookingBug's latest integrations expand the platforms that companies can use to communicate with and get feedback from customers. (Featured on DestinationCRM.com.)
Posted February 26, 2019

Tellius' Intelligent Conversational Analytics platform combines natural language processing and artificial intelligence to surface insights.
Posted February 26, 2019

The intelligent agent and artificial intelligence developer will get NVIDIA's help developing and marketing its technology.
Posted February 26, 2019

Conduent's collaboration with Microsoft expands the delivery of enterprise cloud offerings. (Featured on DestinationCRM.com.)
Posted February 26, 2019

NovelVox has expanded its solutions for the credit union contact center industry with its new Credit Union Unity series—Credit Union Unity Lite, Credit Union Unity Plus, and Credit Union Unity Advance.
Posted February 22, 2019

NICE inContact's cloud customer experience platform, CXone, is now available to NEC Australia customers.
Posted February 20, 2019

Contact center robotic process automation provider Intradiem complies with stringent security management standards.
Posted February 20, 2019

The new company brings together several contact center services providers that fell under the Bertelsmann and Saham labels. (Featured on DestinationCRM.com.)
Posted February 19, 2019

SOC 2 certification means that AnswerNet's contact center technology is protected against data loss.
Posted February 19, 2019

Avtex grows its customer engagement and contact center services business with its acquisition of AVDS.
Posted February 19, 2019

The investment will fuel company innovations in quality assurance and performance management.
Posted February 15, 2019

The acquisition of Red Ember expands TeleSpeak's communications offerings.
Posted February 13, 2019

The partnership combines Phonesuite's full-featured automated call distribution and IP PBX systems with Opulent's managed cloud services
Posted February 12, 2019

The partnership will bring messaging to the contact center.
Posted February 11, 2019

Calabrio has extended its Cisco SolutionsPlus Program participation with Calabrio ONE Cloud solution.
Posted February 08, 2019

Service Interruption Management eases call center pressure during service interruptions using Zappix Visual IVR, RPA Engine, and proactive Outbound Engagement. (Featured on DestinationCRM.com.)
Posted February 07, 2019

Clinc has added its conversational artificial intelligence to the Amazon Connect contact center platform.
Posted February 06, 2019

Project Pathfinder automatically builds domain-specific conversation maps from existing contact center chat logs.
Posted February 05, 2019

Bright Pattern's contact center software will be a core component of Paxyl Solutions' contact center suite.
Posted February 05, 2019

AudioCodes and Jabra are teaming up to deliver unified communications and contact center voice solutions.
Posted February 04, 2019

Fonolo's call-back technologyhelped consumers avoid more than 40 million minutes of hold time.
Posted February 01, 2019

The addition to the Zappix Healthcare Suite provides automated pre-and post-procedure reminders to patients.
Posted January 31, 2019

Numeracle and NobleBiz are delivering Number Registration and Certification to LocalTouch customers.
Posted January 29, 2019

1RPA allows businesses to create automations at scale. (Featured on DestinationCRM.com.)
Posted January 29, 2019

Bluefish.ai is a feature-rich chatbot development platform geared toward SMBs. (Featured on DestinationCRM.com.)
Posted January 28, 2019

Conversational IVR and BrightStart Apps come to the Bright Pattern Customer Experience Platform.
Posted January 25, 2019

Cloud-based deployments bring new operational intelligence capabilities to more contact centers.
Posted January 23, 2019

Teleopti Insights uses embedded Power BI from Microsoft to enhance interactive, flexible workforce management reporting.
Posted January 23, 2019

Rackspace will resell Synchronoss' Digital Experience Platform (DXP) to international customers
Posted January 23, 2019

Unika's new AI-search assistant enables customers to get answers and find information within seconds.
Posted January 16, 2019

System upgrades include a new Avaya headset portfolio and advanced Broadsoft UC feature support.
Posted January 16, 2019

RingCentral expands its customer engagement portfolio with Connect First acquisition.
Posted January 15, 2019

The deal brings together two call tracking solutions providers with global reach.
Posted January 15, 2019

Clients can now benefit from both qualitative and quantitative consumer insights.
Posted January 09, 2019

Accelerated incentives drive solution selling and cloud offerings for 2019.
Posted January 09, 2019

OnContact CRM 10.4 features an integration with Gmail and CTI capabilities.
Posted January 09, 2019

The private equity firm will invest more than $100 million in Aspect's business.
Posted January 03, 2019

During the next five years, the IVA market will achieve a 37 percent CAGR.
Posted January 02, 2019

With Squelch, customer support agents receive actionable intelligence, at the moment they need it, from a variety of previously unknown or underutilized sources.
Posted December 19, 2018
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