News Briefs

With SnapEngage live chat integration, Zappix allows companies to add live chat to their Visual IVR mobile smartphone solutions.
Posted September 03, 2015

Vocalcom Social Care integrates with Twitter's new data products for customer care.
Posted September 03, 2015

Engagement Management Solutions will now be able to support omnichannel customer service environments in Brazil
Posted September 02, 2015

In-App Messaging allows brands to let customers talk to them via text message while staying within the mobile app.
Posted September 01, 2015

StepOne helps businesses manage call center scripts and other business processes in real time.
Posted August 31, 2015

Combined solutions help companies manage compliance and enhance customer experiences.
Posted August 27, 2015

The move will allow Axispoint Technology Solutions Group to expand its managed services offerings. DestinationCRM.com.)
Posted August 25, 2015

ShoreTel Connect Contact Center is tightly integrated with unified communications offerings.
Posted August 21, 2015

The integrated technology platform connects customers' digital journeys to the contact center.
Posted August 21, 2015

Posted August 05, 2015

Posted August 05, 2015

Posted August 05, 2015

Posted July 30, 2015

Posted July 30, 2015

Posted July 30, 2015

Integrated with Job Access with Speech assistive technology, Ameyo solution provides predictive and blending capability, OPEX licenses, and scalability.
Posted June 25, 2015

Enables companies to build multichannel customer service into mobile apps to deliver instant, contextual support.
Posted June 25, 2015

Jacada Agent Scripting solution provides greater auditing and reporting functionality and offers flexible deployments.
Posted June 25, 2015

Enhancements include automatic scam block, identifies threat levels.
Posted June 22, 2015

Combined contact center solution helps enterprises forecast and optimize calling campaigns and agent staffing.
Posted June 22, 2015

Analysts forecast further WFO sales gains thanks to accelerated back office and branch adoption.
Posted June 22, 2015

Users can now receive live support 24/7 within one hour.
Posted June 18, 2015

Partnership complements 3CLogic's contact center solution with social media software to support multichannel customer service.
Posted June 18, 2015

Patented software recognizes variants in natural human language.
Posted June 18, 2015

Allows agents to view images and videos directly from the Sparkcentral UI.
Posted June 18, 2015

Enables contact centers to adopt natural interface as single front-end multichannel customer contact solution.
Posted June 18, 2015

Solution leverages companies' current investment in Lync and transition to Skype for Business.
Posted June 17, 2015

MiContact Center Solidus offers improved multichannel customer experience from single agent desktop, announces partnership with Teleopti.
Posted June 17, 2015

Addition complements current routing capabilities of synchronous communication channels.
Posted June 17, 2015

Platform provides engagement journey visualization from customer interaction analytics.
Posted June 17, 2015

Solution captures and identifies complaints across enterprise, increases satisfaction and mitigates regulatory risks.
Posted June 17, 2015

Analytics applications can be customized for specific industry segments and workflows.
Posted June 17, 2015

Mobile recording app records inbound and outbound calls made on mobile devices, offers associated metadata.
Posted June 17, 2015

Companies join forces to serve customers from multiple industries with a unified platform.
Posted June 17, 2015

Unified platform's new capabilities increase productivity and deepen engagement to satisfy today's demanding customer.
Posted June 10, 2015

Updated solution enables service providers to deliver personalized services across channels.
Posted June 10, 2015

Real-time translation technology expedites multilingual customer support ticketing.
Posted June 10, 2015

Contact center technology provides real-time customer information for personalized experiences.
Posted June 10, 2015

Makes product line available to EarthBend's communications solutions resellers.
Posted June 10, 2015

Mattersight survey finds that constant consumer negativity presents a challenge to customer service executives.
Posted June 10, 2015

Accenture Customer Insights solution helps insurance carriers deliver new products to customers across channels.
Posted June 10, 2015

Adding call-back functionality to the contact center lowers abandonment rates, reduces cost-per-call.
Posted June 10, 2015

Acquisition adds quality management capabilities and analytics software.
Posted June 04, 2015

Help desk tool to keep support teams, users and customers efficient and productive.
Posted June 03, 2015

Patent covers layered networked contact center technology.
Posted June 03, 2015

NICE's customer engagement solutions improves overall efficiency and customer experience.
Posted June 03, 2015

Integration provides an omnichannel experience in the contact center.
Posted June 03, 2015

Solution enables agents to focus on callers instead of multiple software and legacy applications.
Posted June 01, 2015

Solutions drives personalized interactions that improve customer engagement and patient health outcomes.
Posted May 28, 2015

Company invented system for self-service, call routing, and transition from self-service to agent-assisted service.
Posted May 28, 2015
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