News Briefs

Agreement adds Genesys' PureConnect and PureCloud contact center platforms to Star Telecom's portfolio.
Posted December 12, 2018

Brekeke Call Center Suite now integrates with Zoho's cloud-based telephony integration platform, Zoho PhoneBridge. (Featured on DestinationCRM.com.)
Posted December 11, 2018

Ozonetel has launched KooKoo Interactive Assistant, an omnichannel widget to run voice calls and chat sessions in parallel. (Featured on DestinationCRM.com.)
Posted December 11, 2018

Fonolo's new features support increased security, reporting, customization, and accessibility.
Posted December 07, 2018

Dialpad Support for Call Centers features real-time AI tools
Posted December 05, 2018

Voci's new technology helps companies develop apps to prevent fraud, safeguard privacy, and improve customer experiences. (Featured on DestinationCRM.com.)
Posted December 05, 2018

Acquisition provides Everise and C3 with Internet of Things (IoT) customer service capabilities.
Posted December 05, 2018

New capabilities allowing companies to actively understand and analyze customer trends.
Posted December 05, 2018

The latest release works with the entire Speakeasy AI suite to allow customers to switch from IVR to chat and/or IVR to bot.
Posted December 05, 2018

The integration brings Aspect's Workforce Optimization to Amazon Connect cloud-based contact center. (Featured on DestinationCRM.com.)
Posted December 03, 2018

With this partnership, contact centers gain access to payment processing options through interactive voice response and mobile SMS.
Posted November 28, 2018

The partnership will provide a comprehensive cloud-based contact center solution with next-generation self-service. (Featured on DestinationCRM.com.)
Posted November 28, 2018

The acquisition expands Marchex's conversation analytics capabilities across both voice and text solutions.
Posted November 27, 2018

The integration between Sprout Social and HubSpot will help bridge the gap between companies' marketing and customer care teams. (Featured on DestinationCRM.com.)
Posted November 15, 2018

Lessonly's training software integrates with Zendesk to encourage contact center agent team learning and practice. (Featured on DestinationCRM.com.)
Posted November 13, 2018

NICE's Journey Excellence Score is a new metric for measuring service quality across touchpoints and over time and enables the prediction of future outcomes. (Featured on DestinationCRM.com.)
Posted November 13, 2018

SmartAction is compatible with key Avaya contact center solutions.
Posted November 12, 2018

Guru Voice-to-Knowledge analyzes voice communications and searches for supporting knowledge to help support agents deal with customers. (Featured on DestinationCRM.com.)
Posted November 12, 2018

New inbound and outbound capabilities round out the enhancements to DialerAI
Posted November 12, 2018

Academy offers instructions for building chatbots to cover a variety of business use cases. (Featured on DestinationCRM.com.)
Posted November 12, 2018

New research from Frost & Sullivan uncovers a surge in new technology investments.
Posted November 07, 2018

ScoreData is bringing artificial intelligence and dynamic machine learning to Talkdesk's contact center platform through an AppConnect partnership.
Posted November 07, 2018

Marchex extends its conversational data assets with its acquisition of Telmetrics. (Featured on DestinationCRM.com.)
Posted November 06, 2018

The integration allows Amazon Connect to dip into Kustomer's data set to pull up customer information before agents take the call.
Posted October 31, 2018

Proactive, multilingual artificial intelligence adds to LogMeIn's customer engagement capabilities. (Featured on DestinationCRM.com.)
Posted October 31, 2018

ChatHelper brings artificial intelligence to the digital agent desktop in real time. (Featured on DestinationCRM.com.)
Posted October 30, 2018

CXone becomes a key part of Unisys' omnichannel service desk solution.
Posted October 25, 2018

Vonage has integrated its Business Inbox feature with Facebook Messenger,
Posted October 25, 2018

The new partnership brings Zappix's Visual IVR technology to more retail segments.
Posted October 24, 2018

Avtex will bring Daon's mobile biometric authentication to the contact center and IVR.
Posted October 24, 2018

Aspect enlists the help of telecom technology services distributor Telarus.
Posted October 24, 2018

Bright Pattern's integration with Loxysoft brings workforce management to VIPdesk Connect.
Posted October 23, 2018

OpenText Qfiniti delivers advanced workforce optimization for Amazon Connect through AWS Marketplace.
Posted October 23, 2018

Cisco customers and partners can now access Teleopti's cloud workforce management solution on the Cisco Systems global price list.
Posted October 22, 2018

The partnership agreement expands Connex's customer engagement offerings.
Posted October 18, 2018

Integrated into 8x8 X Series, Team Messaging features automated deployment capabilities, public and private rooms, and interoperability with 23 third-party team messaging platforms.
Posted October 17, 2018

Converseon's language models provide machine learning around social media listening intelligence. (Featured on DestinationCRM.com.)
Posted October 16, 2018

By acquiring cusomer engagement platform provider Dimelo, RingCentral can help customers speed up their digital transformation.
Posted October 12, 2018

New transcription features and integration via Zoom App Marketplace are unveiled.
Posted October 12, 2018

J.Lodge provides contact center monitoring and quality assurance with a team of Americans with disabilities and veterans.
Posted October 11, 2018

The acquisition of FriendlyData allows ServiceNow users to ask their queries in natural language. (Featured on DestinationCRM.com.)
Posted October 11, 2018

Altitude Software will embed eGain's AI and Knowledge Management into its Xperience Suite. (Featured on DestinationCRM.com.)
Posted October 11, 2018

Integration with Google AI technology brings conversational AI to the Freshworks customer engagement platform through voice interactions. (Featured on DestinationCRM.com.)
Posted October 11, 2018

The Helpshift Partner Program helps companies extend the Helpshift platform.
Posted October 10, 2018

Speakeasy AI Analytics 2.0 delivers dynamic real-time voice intent reporting that can pull in outside data and embed dashboards and reports within other enterprise applications.
Posted October 10, 2018

Avaya is deepening its partnership with Cogito to enhance customer experience through joint development
Posted October 10, 2018

VoiceFoundry, a consulting services provider for Amazon Connect, has achieved APN Advanced Consulting Partner Status.
Posted October 10, 2018

Ozonetel's Freshdesk integration brings caller details to agents prior to picking up the call.
Posted October 09, 2018

Partnership combines CallMiner contact center engagement analytics with Medallia's solicited feedback data. (Featured on DestinationCRM.com.)
Posted October 09, 2018

Quovim C3 is acquiring workforce management and customer experience consulting firm SSA Solutions. (Featured on DestinationCRM.com.)
Posted October 04, 2018
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