The ViA Fraud Control Module enables companies to create unique rules within the IVR to systematically root out potential fraud.
Posted April 29, 2016
Directly is now available in the Oracle Cloud Marketplace.
Posted April 28, 2016
Transcosmos expands its call center business and enhances its mult-language support and back-office functions for e-commerce.
Posted April 28, 2016
Indosoft is releasing its Visual IVR Builder as a stand-alone component outside its larger Q-Suite.
Posted April 28, 2016
New research from Airports Council International found that customer service has a greater affect on revenue than increasing traffic or retail space.
Posted April 27, 2016
The partnership brings CallMiner's Eureka interaction analytics solution to U.K. contact centers.
Posted April 26, 2016
New integration with Zapier expands RingCentral Office cloud communications and collaboration across workplace applications.
Posted April 25, 2016
Zipwire enhancements include omnichannel reporting and integrations with ZenDesk and Oracle RightNow.
Posted April 22, 2016
Verint's Workforce Optimization completes interoperability testing with EMC's Elastic Cloud Storage.
Posted April 22, 2016
The latest version of Noble's harmony contact center software offers inbound service management tools.
Posted April 22, 2016
Wise.io's Wise Support artificial intelligence application automatically identifies and recommends common replies to customer support inquiries.
Posted April 21, 2016
Mitel's new suite of contact center, cloud, and mobile solutions enables greater opportunities for mobile workers and consumers.
Posted April 20, 2016
Artificial intelligence company released its latest customer service platform that combines human and computer intelligence.
Posted April 18, 2016
OpenText's $170 million purchase of HP's software assets will strengthen its enterprise information management offerings.
Posted April 18, 2016
InGenius' Connector Enterprise for Cisco achieves Cisco-certified compatibility.
Posted April 14, 2016
Instant Messenger Aggregator will work with popular third-party IM platforms like Yahoo, WhatsApp, WeChat, and AOL.
Posted April 14, 2016
Acquiring Airwoot will expands Freshdesk's capabilities in social customer service.
Posted April 13, 2016
Reporting Studio is a new cloud-based contact center reporting tool from Connect First.
Posted April 12, 2016
Yandex.Telephony is based on the MightyCall platform to provide cloud telephony services for small businesses.
Posted April 12, 2016
A new deal with Strategic Products and Services will extend Calabrio's contact center offerings to new markets.
Posted April 11, 2016
Five9 has begun operations in Europe, the Middle East, and Africa with a new office in London.
Posted April 08, 2016
Patents cover customer and business communications system innovations.
Posted April 05, 2016
The launch of Channel API includes initial integration partnerships with social monitoring and analytics solutions providers Synthesio and Brandwatch.
Posted April 05, 2016
AMC Contact Canvas recertifies Oracle Siebel to CRM with latest version.
Posted April 04, 2016
The new release provides advanced capabilities such as proactive notification to preempt connectivity issues and automated reading of scanned documents.
Posted April 01, 2016
Inteladesk is a customer help desk management solution powered by artificial intelligence.
Posted April 01, 2016
Indosoft's next-generation contact center ACD software unifies its various APIs for unified communications and call center software.
Posted April 01, 2016
The Virtual Observer workforce optimization solution is now integrated with Zendesk's ticketing, voice, social media, and chat features.
Posted March 31, 2016
Talkdesk Live is a real-time contact center reporting solution.
Posted March 30, 2016
Numonix has enhanced the integration of its Recite interaction recording solution With Toshiba's IPedge, VIPedge and Strata CIX solutions.
Posted March 30, 2016
Q-Suite 5.12 call center ACD software offers improved support for managing services on servers.
Posted March 30, 2016
ShoreTel's new Microsoft plug-in lets users access telephony functions right within Skype for Business.
Posted March 29, 2016
Desk 360 offers SMBs a collection of tools for greater customer insights and context.
Posted March 24, 2016
Upgraded IPedge application includes capabilities for users to generate call activity reports.
Posted March 23, 2016
MiaRec recording announcement is available as part of MiaRec call recording for the Cisco Unified Communication platform for both inbound and outbound calls.
Posted March 23, 2016
The filing will reduce the company's debt by about $320 million.
Posted March 22, 2016
Assure: Daily System Check is an automated call recording compliance verification tool for financial services firms.
Posted March 21, 2016
Partners can bundle new cloud-based contact center services from Five9 with PBX
Posted March 17, 2016
The Basic Voice offering lets companies of any size offer phone support.
Posted March 16, 2016
IOVOX's affiliate program increases revenue opportunities for channel partners selling communication services.
Posted March 16, 2016
Medallia Text Analytics uses machine learning to extract meaning from customer feedback.
Posted March 16, 2016
B-next has added Verint Speech Analytics to its CMC:Suite solution for financial services firms.
Posted March 16, 2016
A new subscription-based cloud delivery model maintains all of CX-E's premises-based features. (Featured on SpeechTechMag.com.)
Posted March 14, 2016
Social customer service platform providers partner on a solution that combines online forums with peer-to-peer resolution across social channels. (Featured on DestinationCRM.com.)
Posted March 14, 2016
ViA 3400 offers an advanced analytics and management tool for measuring the performance of telephone customer self-service.
Posted March 10, 2016
VoiceTrends provides robust and comprehensive data for analyzing and improving voice applications.
Posted March 09, 2016
Verizon's Unified Customer Experience will enable companies to connect with customers via Web chat, phone, mobile, or email.
Posted March 08, 2016
Bundles are delivered as unified communications as a service for contact center as a service.
Posted March 08, 2016
Fonolo received two U.S. patents and one Canadian patent on key aspects of contact center queuing and IVR technology.
Posted March 08, 2016
General Dynamics' CXP is a contact center platform based on Genesys technology. (Featured on
DestinationCRM.com
Posted March 04, 2016