8x8 Launches New Virtual Contact Center Editions



8x8 has released four new editions of its 8x8 Virtual Contact Center and two implementation packages. The new solution and integration options are packaged and priced to align features and value delivery with the specific requirements of companies adopting cloud contact center solutions.

"Enterprises are turning to contact center as a service for increased agility, flexibility, scalability, and productivity. They want solutions that map to their specific requirements so they can speed up discovery, procurement, and implementation," said Matt McGinnis, vice president of product marketing at 8x8, in a statement. "We are very excited to announce the new Virtual Contact Center Editions and implementation packages, as they will make it easier for businesses to select the solution that best meets their needs and enhance the overall customer experience."

The Virtual Contact Center Editions offer four packages designed with the features and capabilities necessary to meet customer requirements. Some customers might require a voice-only contact center, while others might need the full suite of features, including omnichannel and quality management solutions, offered by the 8x8 Virtual Contact Center. The new Editions allows customers to pick and choose the what works best for them.

The four new Virtual Contact Center Editions are:

  • Digital, with Web chat and email channels packaged and targeted for digital customer service teams. Includes proactive chat and co-browse capabilities.
  • Standard, a voice-only offering that enables voice customer engagement with effective routing, reporting, and standard self-service.
  • Pro, a complete omnichannel solution, including enhanced self-service for speech-enabled menus and prompts.
  • Ultimate, offering everything in the Pro Edition, plus quality management and preview campaign dialer capabilities.

Along with the new Virtual Contact Center Editions, 8x8 is launching two new implementation packages to help onboard customers. These implementation packages enable companies to choose an implementation service that best meets their needs.

8x8 Virtual Contact Center is an omnichannel cloud contact center solution. It offers a complete range of contact center capabilities, including analytics, quality management, workforce management, and outbound dialing integrated with advanced unified communications and collaboration services.

The 8x8 Virtual Contact Center Editions packages are available in the United States and the United Kingdom.