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Atlassian Adds Capabilities to JIRA Service Desk
Atlassian this week released an upgraded version of its JIRA Service Desk to help companies group their customers so they can view and share each others' requests. The latest version also allows for greater internal and external collaboration.
Posted October 12, 2016
Self-Service or Live Support? It’s Not a Question of Either/Or, It’s When and How
The complex nature of technology innovation requires a balanced approach to customer support.
Posted May 03, 2016
Post-Purchase Customer Support is Essential for Brands in 2016
Emerging connected consumer trends show the increasing importance of post-purchase customer support, especially after the holidays.
Posted January 26, 2016
Support.com Enhances Nexus Guided Paths
Innovations with Guided Paths provide step-by-step, contextual guidance for self-service consumers and contact center agents.
Posted December 15, 2015
5 Tips IT Agents Need to Handle Unhappy Customers
Tech support representatives can often face a barrage of disgruntled customers. Here are some tips to alleviate stress for you and them.
Posted March 28, 2014
Salesforce.com Debuts Salesforce1 CRM Platform
New platform enables developers to build social and mobile apps for employees, products and customers.
Posted November 20, 2013
Microsoft Taps Gold Systems
Vonetix 7 Voice solution will serve as the new UC platform for Microsoft customer support.
Posted August 26, 2013
Avangate Debuts Customer Centric Commerce Solution
Product targets software and cloud services businesses.
Posted June 25, 2013
ASC Survey: Customer Satisfaction with Subscription TV Improves, ISPs Debut at Bottom of Index
Verizon tops in multiple industries, Comcast makes gains but remains low.
Posted May 22, 2013
Tech Companies Abandon Phone Support
Don't bother calling Square.The rapidly growing mobile credit-card processing company has joined an increasing number of Silicon Valley-area tech firms, including Google, Facebook, Twitter, LinkedIn, and crowdsourced question-and-answer site Quora, in eliminating the phone as a customer support channel. But is abandoning the telephone for low-cost online channels the right move for your organization?
Posted April 15, 2013
Apple, HP Rate Highly With Consumers
New research evaluates the computer customer experience.
Posted April 08, 2013
How Collaboration Is Impacting Support Operations…and the Customer Experience
Posted March 11, 2013
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