With Deepgram UniMRCP integration, companies can add speech recognition to their IVR systems.
Posted September 30, 2020
Zappix and HGS Digital are partnering to bring virtual assistants and payment bots to contact centers. (Featured on DestinationCRM.com.)
Posted September 24, 2020
Plum Voice SecureAssistant masks credit card information from contact center agents and recording systems.
Posted September 16, 2020