Auto Dialer automatically connects call center agents with prospects and customers in need of service.
Posted January 20, 2017

The Noble Composer 11 upgrade offers increased agent flexibility and efficiency.
Posted January 19, 2017

The Zappix Visual IVR offering helps users build an integrated cloud IVR and Visual IVR experience with Twilio IVR integration.
Posted January 19, 2017

Through the partnership, Vocantas IVR solutions are available to utilities.
Posted January 11, 2017

Parlance's speech-driven call handling solution is certified for interoperability with Mitel MiVoice Business.
Posted December 08, 2016

Avaya today introduced IP Office Contact Center 10, the latest version of its contact center platform specifically geared toward midsized businesses but with the same advanced tools as its enterprise-level product.
Posted December 01, 2016

The master agency will offer its clients Interactive Intelligence's PureCloud Engage contact center software. (Featured on DestinationCRM.com.)
Posted November 29, 2016

Speech and natural language technology vendor Interactions has added voice biometrics to its Intelligent Virtual Assistant application, allowing companies to offer seamless caller authentication and identification using the unique characteristics of each human voice. Interactions Voice Biometrics can also be added to new or existing customer care applications. (Featured on SpeechTechMag.com.)
Posted November 25, 2016

The new retail-specific Zappix Visual IVR offering enhances retailers' voice IVR.
Posted November 18, 2016

Access One has added the Enhanced Cloud Contact Center solution to its communication services portfolio.
Posted November 07, 2016

eLoyalty's newest solutions offer enterprise-class cloud technologies for midsized businesses.
Posted November 02, 2016

Spanish company expands Enghouse's contact center presence into new markets.
Posted November 02, 2016

Arrow Systems Integration signs Gold Partner agreement to offer Interactive Intelligence PureCloud Engage customer engagement solution.
Posted November 02, 2016

Parlance's speech-driven call handling solution is compatible with key Avaya team and customer engagement solutions.
Posted October 20, 2016

Start testing contact center systems now so that they're ready when the real call volume begins.
Posted October 18, 2016

FairPoint leverages Voice over IP to launch a new contact center offering.
Posted October 18, 2016

The Mediu Extensible Routing Framework allows the implementation of virtually any call flow.
Posted October 13, 2016

Custom Fields lets users add fields into routing, reporting and Salesforce work flows.
Posted October 10, 2016

Jacada's Visual IVR solution is now available for customer demonstrations using the Cisco dCloud demonstration platform.
Posted October 05, 2016

The Genesys Customer Experience Platform is certified for Skype for Business.
Posted September 21, 2016

Phonexa Call Logic is a complete cloud-based system for managing and tracking customer communications.
Posted September 14, 2016

USAA bank customers can now chat with the virtual assistant to perform many transactions through usaa.com.
Posted September 09, 2016

[24]7, a provider of customer engagement solutions, is partnering with Amdocs, a provider of customer experience software for the telecommunications industry, to deliver intelligent, personalized customer support across all service channels, including chat, email, voice, web, and mobile.
Posted September 08, 2016

BrantTel Networks has signed a Gold Partner agreement to offer Interactive Intelligence's PureCloud Engage customer engagement solution.
Posted September 08, 2016

IP Office 10 increases security and resiliency and enhances the user experience.
Posted August 31, 2016

Jacada's Visual IVR is certified for use with the Cisco Unified Customer Voice Portal.
Posted August 30, 2016

VDS has signed a Gold Partner agreement to offer Interactive Intelligence PureCloud Engage solution as part of its Voice Data Systems portfolio.
Posted August 25, 2016

Agile Cloud's Cloco is a low-cost, cloud-based contact center service.
Posted August 22, 2016

Genesys will offer Interactions' Curo Speech technology as part of its Genesys Voice Platform. (Featured on SpeechTechMag.com.)
Posted August 18, 2016

The integration will allow for retrieval and playback of 911 calls within one system. (Featured on SpeechTechMag.com.)
Posted August 15, 2016

Aria adds support for Genesys SIP Server and routing data analytics in Visualizer 1.7.
Posted August 03, 2016

Aspect Software gets into a strategic relationship with Seven Seas to enter the United Arab Emirates.
Posted August 02, 2016

Patents cover a number of contact center and speech analytics applications.
Posted August 01, 2016

The consulting firm in a new report said that omnichannel customer service will not be an option by 2020. (Featured on DestinationCRM.com.)
Posted July 26, 2016

Genesys announces an investment from Hellman & Friedman at $3.8 billion valuation. (Featured on .)
Posted July 26, 2016

Research firm MarketsandMarkets expects the natural language processing market to reach $16 billion in five years. (Featured on SpeechTechMag.com.)
Posted July 20, 2016

Blueworx Voice Response 7 is an extension of IBM's WebSphere Voice Response for AIX 6.1.
Posted July 14, 2016

Enghouse Interactive's CCSP 7.2 brings enhanced usability, Gadget API integration, and a connector for Skype for Business.
Posted July 13, 2016

The partnership will add Radish's ChoiceView visual IVR technology to inContact contact center deployments.
Posted July 01, 2016

Nixxis' partnership with Autom8 extends distribution into the United Kingdom.
Posted June 30, 2016

INI AudioMenus, an application that creates full-featured IVR menus and announcement,s is compatible with key Avaya customer engagement solutions.
Posted June 30, 2016

V-Person integration with Facebook Messenger and other chat platforms enables companies to provide consistent omnichannel engagement on emerging customer touchpoints.
Posted June 30, 2016

Musical tastes aside, companies' on-hold choices say a lot about their attention to demographic details.
Posted June 24, 2016

Noble Systems provides a new solution for the product distribution software specialist.
Posted June 23, 2016

BETSOL will provide contact centers with Lionbridge's GeoFluent real-time translation technology.
Posted June 14, 2016

The partnership enables Ytel Cloud Contact Center users to process payments through the Govolution platform.
Posted June 03, 2016

ConvergeOne ups AVST to Elite Status and adds Swampfox Technologies and CSI to its Partner Program.
Posted June 01, 2016

Altura and Five9 have announced a strategic partnership in enterprise virtual contact center. (Featured on SpeechTechMag.com.)
Posted June 01, 2016

InGenius' CTI application is compatible with key Avaya customer engagement solutions.
Posted May 20, 2016

Integration of Visual IVR with Salesforce.com's customer service platform offers users more information access.
Posted May 20, 2016