IVR

Zappix and HGS Digital are partnering to bring virtual assistants and payment bots to contact centers. (Featured on DestinationCRM.com.)
Posted September 24, 2020

Plum Voice SecureAssistant masks credit card information from contact center agents and recording systems.
Posted September 16, 2020

New integration enables Cyara to test Twilio Flex agent routing and data-passing functionality.
Posted August 20, 2020

Live chat, secure payments, and Microsoft Teams and Vonage Virtual Assistant integrations round out the increased functionality in Vonage Contact Center.
Posted August 19, 2020

Amazon Web Services' Contact Center Intelligence is making it possible for companies to build and deploy AI into contact center workflows.
Posted August 18, 2020

Firstsource Solutions can now add Zappix's visual IVR to its contact center offerings.
Posted July 16, 2020

Voximplant is deepening its partnership with Google Cloud via a DialogFlow integration that speeds the development of real-time communications applications and voice bots. (Featured on SpeechTechMag.com.)
Posted July 16, 2020

Intelisys is adding Bright Pattern Contact Center to its portfolio of telecommunications and cloud services.
Posted July 08, 2020

RingCentral's Cloud PBX for Microsoft Teams features Direct Routing integration.
Posted June 30, 2020

Evolve IP's Work Anywhere Office blends fully integrated virtual desktops, collaboration and communications tools, and contact center systems.
Posted June 23, 2020

Call Journey's Conversation Analytics technology is being combined with Oak Innovation's communications management platform. (Featured on DestinationCRM.com.)
Posted June 23, 2020

3CLogic's offering extends Microsoft's collaboration tool with its own cloud call center platform. (Featured on DestinationCRM.com.)
Posted June 23, 2020

Creatio partner Velvetech developed the Contact Center Product Suite, which is available on Creatio's marketplace. (Featured on SpeechTechMag.com.)
Posted June 16, 2020

Company further strengthens its direct and partner sales channels with its cloud contact center solutions. (Featured on SpeechTechMag.com.)
Posted June 16, 2020

NICE inContact and Zendesk continue working together to support remote contact center teams.
Posted May 21, 2020

Zappix On Hold Support allows customers to keep their spot in the traditional voice IVR queue while using Visual IVR to resolve issues on their own via self-service.
Posted May 21, 2020

8x8's partnership with Comstar will help organization move to cloud communications.
Posted April 24, 2020

In the wake of the COVID-19 outbreak, [24]7 has added Voice AI to its free automated FAQ solutions to deflect calls from contact centers.
Posted April 17, 2020

Telestax's partnership with NUSO will speed delivery of cloud communication applications for remote collaboration.
Posted April 17, 2020

GM Voices's voice prompt bundle features professionally recorded greetings and on-hold programs.
Posted April 17, 2020

KustomerIQ leverages advanced artificial intelligence to help agents analyze and take action on customer requests.
Posted April 15, 2020

LogMeIn's GoToConnect Support Center brings cloud-based contact center technology to service and support organizations and can be deployed in one day.
Posted April 15, 2020

Noble is helping companies move to work-from-home teams in only two days to maintain business continuity during the COVID-19 crisis
Posted April 15, 2020

Rapid Response gives organizations free cloud contact center solution deployed in 48 hours with no premiums for volume spikes and comprehensive training and support.
Posted April 03, 2020

The combined NICE inContact/RingCentral solution provides cloud contact center, cloud PBX, video meetings, and team messaging for work-from-home agents.
Posted April 02, 2020

3CLogic's cloud contact center solution offers to enable work-from-home agents with natively integrated telephony and call center functionality.
Posted March 25, 2020

Zappix has begun distributing its solutions at minimal cost to help healthcare companies and others operate smoothly during the crisis.
Posted March 18, 2020

Explore and Studio upgrades allow for greater contact center customizations.
Posted March 17, 2020

8x8 X Series and 8x8 Contact Center are now available in Canada through channel partners.
Posted March 11, 2020

Grand View Research expects the global market for contact center software to grow by nearly 20 percent per year for the next seven years.
Posted March 09, 2020

New features make customer experience accessible through AI-driven interactive voice response.
Posted March 05, 2020

Easy On Hold offers tips and technology for helping worried inbound callers get answers fast.
Posted March 03, 2020

Ada's automation and artificial intelligence will be incorporated into Zendesk's Sunshine Conversations platform.
Posted February 27, 2020

Resolution Bot leverages automation and machine learning to help businesses deliver immediate resolutions for customers. (Featured on DestinationCRM.com.)
Posted February 25, 2020

Verint and Adobe unify data from their respective Experience platforms to help predict customer interaction outcomes. (Featured on DestinationCRM.com.)
Posted February 25, 2020

The global conversational artificial intelligence market is expected to reach $15 billion by 2024, new research suggests.
Posted February 14, 2020

The use of artificial intelligence in contact centers is expected to generate nearly $3 billion by 2024, new research suggests.
Posted February 14, 2020

Evolve IP's Voice2Teams integrates Microsoft's collaboration platform with Cisco's communications platform.
Posted February 14, 2020

Zappix has expanded the capabilities and integrations for its customer experience platform. (Featured on DestinationCRM.com.)
Posted February 06, 2020

Avaya and Afiniti pairing yields Avaya AI Routing with Afiniti AiRo
Posted February 05, 2020

8x8 Contact Center adds payment processing and quality management.
Posted January 29, 2020

Cisco today introduced an AI infusion, a new customer experience solution, and a new cloud contact center product. (Featured on DestinationCRM.com.)
Posted January 28, 2020

PCI Pal Agent Assist and IVR Payments achieve Cisco-compatible certification to provide integrated solutions that protect sensitive cardholder data in contact centers.
Posted January 22, 2020

VoiceFoundry's customer journey design expertise and Cyara's testing and assurance capabilities will help clients achieve smooth migration and CX design when migrating to Amazon Connect.
Posted December 20, 2019

Powered by OnviSource's proprietary artificial intelligence and RPA, Liaa 2.0 delivers conversational self-service through chat and voice.
Posted December 11, 2019

Five9's and Zoom's jointly developed solution allows seamless call routing between Zoom Phone and the Five9 Intelligent Cloud Contact Center.
Posted December 11, 2019

Acqueon Desktop and Acqueon Analytics expand Acqueon's conversational engagement suite for Amazon Connect.
Posted December 04, 2019

Inbound Authentication Pro combines Neustar and TRUSTID technologies into a single, flexible solution for inbound call authentication. (Featured on DestinationCRM.com.)
Posted December 03, 2019

Helpshift + Amazon Connect powers connected customer conversations across phone and messaging.
Posted November 20, 2019

SightCall enables customers to escalate chatbot conversations to live visual support sessions. (Featured on DestinationCRM.com.)
Posted November 18, 2019

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