IVR

Technology allows sharing of visual and other data in real time during calls.
Posted April 19, 2017

Organizations can now connect Zendesk and other systems to Usermind to unify customer data. (Featured on DestinationCRM.com.)
Posted April 11, 2017

The trio of solutions gained during its Interactive Intelligence purchase, composes an expanded customer experience platform. (Featured on DestinationCRM.com.)
Posted March 28, 2017

Zappix Visual IVR authoring tool allows developers to build a Visual IVR with voice IVR using a drag-and-drop interface with scripting that supports VoiceXML and IVR services such as Twilio and Plivo.
Posted March 24, 2017

A new agent interface and Skylight feature facilitates interactions between agents and customers.
Posted March 22, 2017

8X8 ContactNow enhances customer experiences for informal and non-traditional contact centers.
Posted March 22, 2017

The integration of Blueworx Voice Response with IBM Watson supports real-time IVR communication using IBM's Watson's speech APIs.
Posted March 22, 2017

Two-way text messaging is available through Inference Studio 4.2 for North America.
Posted March 21, 2017

New product and implementation packages better align features and value with company needs.
Posted March 15, 2017

The technology helps agents personalize contact with customers across different channels. (Featured on DestinationCRM.com.)
Posted March 14, 2017

8x8 today launched Communications Cloud, which combines unified communications, team collaboration interoperability, contact center, and real-time analytics in a single, open platform.
Posted March 08, 2017

NewVoiceMedia, a provider of cloud contact center and inside sales technology, today introduced its Spring '17 release, with major enhancements to its intelligent communications platform for optimizing contact center management and operations.
Posted March 08, 2017

Voxai clients can now add callback options to their contact centers.
Posted March 07, 2017

The TV network will deploy Eureka speech analytics across three call centers. (Featured on SpeechTechMag.com.)
Posted March 02, 2017

The enhanced RTA solution uses NICE's automatic enrollment to authenticate customers during self-service interactive voice response calls or those handled by agents.
Posted March 02, 2017

Earthbend's Cloud Contact Center is a multitenant version of Enghouse Interactive's Contact Center: Service Provider platform.
Posted March 01, 2017

Utilities OnCall 3.2 offers a more personalized IVR experience for callers.
Posted February 15, 2017

Zang Office is a customer communication platform that can be customized for small and midsized businesses.
Posted February 14, 2017

LightBound's Cloud Contact Center is available as an add-on to its Integrated Voice portfolio.
Posted February 13, 2017

Radish can now sell its ChoiceView Visual IVR and Visual Live Assistance Platform to Oracle Cloud customers.
Posted February 08, 2017

Cyara's virtual agent application is compatible with key Avaya customer and team engagement solutions. (Featured on SpeechTechMag.com.)
Posted February 07, 2017

Aspect Software has launched its new cloud-based customer engagement center, Via, available immediately in the United States, Australia, and New Zealand. Via will be available to customers in Europe in the second quarter. Aspect first previewed the Via product last May.
Posted February 01, 2017

Pronexus, which has provided interactive voice response (IVR) solutions for more than 20 years, this week launched VB Voice 10.1, a program that will allow users to access both voice recognition and visual customer service through smartphone or HTML 5-enabled browser.
Posted January 30, 2017

IntelePeer combines cloud, contact center, premises voice into a single platform
Posted January 27, 2017

Auto Dialer automatically connects call center agents with prospects and customers in need of service.
Posted January 20, 2017

The Noble Composer 11 upgrade offers increased agent flexibility and efficiency.
Posted January 19, 2017

The Zappix Visual IVR offering helps users build an integrated cloud IVR and Visual IVR experience with Twilio IVR integration.
Posted January 19, 2017

Through the partnership, Vocantas IVR solutions are available to utilities.
Posted January 11, 2017

Parlance's speech-driven call handling solution is certified for interoperability with Mitel MiVoice Business.
Posted December 08, 2016

Avaya today introduced IP Office Contact Center 10, the latest version of its contact center platform specifically geared toward midsized businesses but with the same advanced tools as its enterprise-level product.
Posted December 01, 2016

The master agency will offer its clients Interactive Intelligence's PureCloud Engage contact center software. (Featured on DestinationCRM.com.)
Posted November 29, 2016

Speech and natural language technology vendor Interactions has added voice biometrics to its Intelligent Virtual Assistant application, allowing companies to offer seamless caller authentication and identification using the unique characteristics of each human voice. Interactions Voice Biometrics can also be added to new or existing customer care applications. (Featured on SpeechTechMag.com.)
Posted November 25, 2016

The new retail-specific Zappix Visual IVR offering enhances retailers' voice IVR.
Posted November 18, 2016

Access One has added the Enhanced Cloud Contact Center solution to its communication services portfolio.
Posted November 07, 2016

eLoyalty's newest solutions offer enterprise-class cloud technologies for midsized businesses.
Posted November 02, 2016

Spanish company expands Enghouse's contact center presence into new markets.
Posted November 02, 2016

Arrow Systems Integration signs Gold Partner agreement to offer Interactive Intelligence PureCloud Engage customer engagement solution.
Posted November 02, 2016

Parlance's speech-driven call handling solution is compatible with key Avaya team and customer engagement solutions.
Posted October 20, 2016

Start testing contact center systems now so that they're ready when the real call volume begins.
Posted October 18, 2016

FairPoint leverages Voice over IP to launch a new contact center offering.
Posted October 18, 2016

The Mediu Extensible Routing Framework allows the implementation of virtually any call flow.
Posted October 13, 2016

Custom Fields lets users add fields into routing, reporting and Salesforce work flows.
Posted October 10, 2016

Jacada's Visual IVR solution is now available for customer demonstrations using the Cisco dCloud demonstration platform.
Posted October 05, 2016

The Genesys Customer Experience Platform is certified for Skype for Business.
Posted September 21, 2016

Phonexa Call Logic is a complete cloud-based system for managing and tracking customer communications.
Posted September 14, 2016

USAA bank customers can now chat with the virtual assistant to perform many transactions through usaa.com.
Posted September 09, 2016

[24]7, a provider of customer engagement solutions, is partnering with Amdocs, a provider of customer experience software for the telecommunications industry, to deliver intelligent, personalized customer support across all service channels, including chat, email, voice, web, and mobile.
Posted September 08, 2016

BrantTel Networks has signed a Gold Partner agreement to offer Interactive Intelligence's PureCloud Engage customer engagement solution.
Posted September 08, 2016

IP Office 10 increases security and resiliency and enhances the user experience.
Posted August 31, 2016

Jacada's Visual IVR is certified for use with the Cisco Unified Customer Voice Portal.
Posted August 30, 2016