IVR

The acquisition of cloud contact center provider NewVoiceMedia is valued at $350 million.
Posted September 20, 2018

The merger brings together two speech technology and multifactor authentication providers.
Posted September 19, 2018

The partnership opens up new automation and on-demand customer service capabilities for Talkdesk users.
Posted September 19, 2018

INI FormStudio simplifies self-service response collection with support for visual IVR, transcription engines, and speech-to-text.
Posted September 18, 2018

8x8's pairing with PlanetOne aims to drive mid-market and enterprise adoption of cloud communications solutions with 8x8 X Series.
Posted September 11, 2018

Zappix Outbound Engagement lets users send appointment and bill reminders, status updates, and other information to customers via email or text.
Posted September 06, 2018

Avtex will bring Semafone's contact center security solutions and PCI DSS compliance expertise to its North American clientele.
Posted September 05, 2018

[24]7.ai and KPMG align to bring intent-driven customer engagement solutions to large enterprises.
Posted August 29, 2018

NICE's new machine learning-based feature automatically and preemptively exposes imposters in contact center interactions.
Posted August 29, 2018

Added functionality lets Salesforce users transition between voice and other communication channels in Service Cloud.
Posted August 28, 2018

Avtex and Adapt are positioned to deepen services in the customer experience arena. (Featured on DestinationCRM.com.)
Posted August 21, 2018

T-Mobile is on a mission to reinvent its approach to customer service, relying less on IVR and chatbots and more on dedicated customer support teams.
Posted August 17, 2018

Partnerships result in a contact center solution for debt collection agencies.
Posted August 15, 2018

CX100 blends technologies from Avaya and Bright Pattern.
Posted August 08, 2018

The technology is on pace for 24.1 percent compounded annual growth, Mordor Intelligence concluded.
Posted August 07, 2018

MarketsandMarkets projects the contact center software market to exceed $35 billion by 2023.
Posted August 07, 2018

The partnership between Five9 and Fuze combines contact center and unified communications functionality. (Featured on DestinationCRM.com.)
Posted July 27, 2018

USAN's solution lets users connect Google's Dialogflow Enterprise Edition to existing corporate telephony networks leveraging Google Cloud Platform and Kubernetes.
Posted July 25, 2018

Plum Voice is now listed in Visa's Global Registry of Service Providers
Posted July 25, 2018

Google Cloud's Contact Center AI combines multiple artificial intelligence products to help companies improve the customer service experience and the productivity of their contact centers.
Posted July 25, 2018

Service Cloud Einstein combines CRM data, artificial intelligence, and guided processes.
Posted July 11, 2018

Zappix's latest partnership is focused on growing the visual IVR marketplace internationally.
Posted July 05, 2018

Cyara 7.3 includes updated omnichannel capabilities for automatically testing customer journeys that span and hop channels and include both self-service and agent-based experiences.
Posted June 28, 2018

Enhanced tools include split recording, text-to-speech, onAnswer, and WebRTC.
Posted June 20, 2018

Vonage CX Cloud includes real-time sentiment analysis and enhanced self-service with chatbots and visual IVRs powered by Nexmo. (Featured on DestinationCRM.com.)
Posted June 19, 2018

Conversation.one's platform helps banks and credit unions build conversational interfaces for customer interactions.
Posted June 13, 2018

Unbabel Translation-as-a-service integrates with Dynamics 365 and combines machine-learning and humans to provide responses in 28 languages. (Featured on DestinationCRM.com.)
Posted June 07, 2018

The Innovation Incubator will focus primarily on mobility, security, and artificial intelligence."
Posted June 01, 2018

The new connector aims to seamlessly integrate Voximplant's telephony platform directly into Dialogflow. (Featured on DestinationCRM.com.)
Posted May 31, 2018

New API for PureCloud enables faster GDPR-mandated responses to consumer data requests to access, rectify, or delete personal information.
Posted May 24, 2018

eGain Solve for Amazon Connect powers connected customer experiences across more touchpoints.
Posted May 22, 2018

FoneLogix will offer Enacomm's Conversational Banking and intelligent IVR technology to its bank and credit union clients.
Posted May 22, 2018

Interactions' enhanced IVA platform delivers personalization, persistence, context, and more channel offerings.
Posted May 22, 2018

Aspect Software has added omnichannel chatbot developer features and a PCI II-compliant, secure IVR in Aspect CXP 18.
Posted May 22, 2018

MarianaIQ will add to 8x8's artificial intelligence and machine learning capabilities.
Posted May 16, 2018

Blueworx and Aspect Software together offer a comprehensive approach to application lifecycle management for IVR and omnichannel self-service solutions.
Posted May 11, 2018

Bright Pattern's omnichannel contact center software now integrates with Google to provide text-to-speech features to customers.
Posted May 10, 2018

ServiceNow users can access 3CLogic's cloud contact center software directly from within the app.
Posted May 08, 2018

On day two of the conference, speakers outlined the company's product releases for the year and discussed how messaging platforms can facilitate communication between companies and customers.
Posted May 04, 2018

The artificial intelligence-powered omnichannel contact center solution integrates with IFS Field Service Management (FSM), IFS Applications, and third-party software.
Posted May 04, 2018

The new version allows contact center administrators to create automated speech recognition (ASR) applications.
Posted May 01, 2018

The Spring 18 release of CXone delivers a new voice of the customer product, Workforce Optimization updates, Omnichannel Routing enhancements, and seamless UCaaS integrations.
Posted April 30, 2018

Verint's new comprehensive compliance capabilities are powered by automation.
Posted April 25, 2018

Integrated offering from Avaya and Afiniti will drive performance, profit, and productivity improvements for enterprise contact centers.
Posted April 24, 2018

Channel partners can now tap into Brightlink's cloud services.
Posted April 17, 2018

Jacada Interact V.10 supports the larger Autonomous CX suite to help companies design and build customer support applications.
Posted April 04, 2018

Offered through Vonage's Nexmo Partner Program and the Vonage API Platform, the new offerings introduce a building-block' approach to implementing contact center technologies.
Posted March 12, 2018

The gamification platform will become part of Noble's contact center offerings.
Posted March 12, 2018

CallVU's visual IVR and advanced agent-caller collaboration solutions are now available in the NICE CXexchange.
Posted March 09, 2018

Aspect AI Assistant Suite combines voice, digital channels, and artificial intelligence.
Posted March 07, 2018