IVR

Tata's DIGO is designed to transform customer engagement with intelligent Human to Everything (H2X) interactions across all customer experience (CX) platforms.
Posted May 20, 2022

Integration brings Qualtrics' speech and text analytics into SAP's Service Cloud to help organizations understand the sentiment, emotion, and effort behind every customer interaction. (Featured on DestinationCRM.com.)
Posted May 10, 2022

Grand View has increased its projections for growth in the cloud contact center market, largely due to COVID's impact on contact centers.
Posted May 03, 2022

Recording and analytics with ASC's Recording Insights is now available for RingCentral users.
Posted April 28, 2022

Sprinklr connects its Modern Care solution with Amazon Connect.
Posted April 26, 2022

Genesys passes the first hurdle toward full FedRAMP authorization for Cloud CX.
Posted April 21, 2022

Five9 and Deloitte Canada team up to deliver cloud-based contact center solutions across Canada.
Posted April 21, 2022

VHT solidifies new branding as Mindful to align with its philosophy for how enterprise brands should treat people.
Posted April 21, 2022

NICE and Deutsche Telekom Global Business partner to bring CXone to companies across Europe. (Featured on DestinationCRM.com.)
Posted April 13, 2022

Uniphore's acquisition of Colabo allows it to deliver knowledge AI and automation for contact center agents.
Posted April 13, 2022

Khoros' 2022 Spring Innovation Release includes new AI for agents, expanded channels for engagement, and predictive workflows. (Featured on DestinationCRM.com.)
Posted April 12, 2022

8x8 and Genesys integrate 8x8 Cloud Unified Communications with Genesys Cloud CX. (Featured on DestinationCRM.com.)
Posted April 12, 2022

The latest version of Conversation Assist includes an enhanced recommendation engine. (Featured on DestinationCRM.com.)
Posted April 11, 2022

Hexaware is working with Genesys to help customers transition from premises- to cloud-based customer service.
Posted April 01, 2022

Sabio integrates Twilio Flex with Google Cloud Contact Center AI (CCAI).
Posted March 30, 2022

3CLogic's cloud contact center systems have earned ISO/IEC 27001:2013 certifications for data security.
Posted March 30, 2022

Talkdesk has expanded its Talkdesk On The Go suite with mobile apps for collaboration and scheduling.
Posted March 23, 2022

NICE's CXone cloud contact center suite is now available to companies in Singapore.
Posted March 23, 2022

LinkLive now supports additional channels and features new integrations and reporting. (Featured on DestinationCRM.com.)
Posted March 22, 2022

Dialpad's conversational AI dynamically learns and applies customer intent across all modes of customer communication. (Featured on DestinatiionCRM.com.)
Posted March 22, 2022

Cresta's AI platform combines with Genesys Customer Experience Platform to further enable real-time intelligence in the contact center. (Featured on DestinationCRM.com.)
Posted March 22, 2022

Google's latest addition to Contact Center AI reimagines the customer experience through full end-to-end platform expansion.
Posted March 21, 2022

Pindrop-Bandwidth Integration provides voice authentication for contact centers moving to the cloud.
Posted March 21, 2022

Integration allows Cresta customers to connect into the Five9 customer engagement platform and Five9 customers to implement Cresta's real-time intelligence layer.
Posted March 18, 2022

Contact centers in the post-COVID world will not be centralized, and companies need to be prepared for them to offer frictionless service, Alvaria CTO stresses during CX Connect's day three opening session. (Featured on DestinationCRM.com.)
Posted March 17, 2022

8x8 Agent Workspace offers contact queuing and handling features, while Conversation IQ offers AI-driven agent coaching and performance management.
Posted March 17, 2022

Google imparts recommended status on UJET's and Dialpad's cloud contact center solutions.
Posted March 17, 2022

New features in HubSpot Service Hub help drive team efficiency and reporting. (Featured on DestinationCRM.com.)
Posted March 15, 2022

Forethought's Solve Conversational AI agent is now integrated with Zendesk's Sunshine Conversations to power omnichannel customer experiences. (Featured on DestinationCRM.com.)
Posted March 15, 2022

The latest version of NICE's CXone cloud contact center suite features expanded self-service capabilities and bot integrations.
Posted March 03, 2022

When renovating your customer experiences, hiring a customer experience-as-a-service contractor might be the way to go.
Posted February 25, 2022

Zappix has enhanced its Digital Patient Engagement solution with features to further improve patient outcomes, reduce administrative burdens, and transform patient experience.
Posted February 24, 2022

With CommBox and the Voicenter, sales and support centers can provide their consumers with IVR options and digital communications.
Posted February 24, 2022

NovelVox has linked Cisco Webex with core systems for banking, credit union, and health care.
Posted February 23, 2022

After a failed attempt to acquire Five9 last year, Zoom enters the cloud contact center market with a product of its own.
Posted February 23, 2022

Voximplant Avatar helps developers add automation to IVRs, chatbots, and voicebots. (Featured on SpeechTechMag.com.)
Posted February 22, 2022

Cyara's Automated Customer Experience Assurance Platform is now available to U.S. government agencies through Carahsoft's contracts and resellers. (Featured on DestinationCRM.com.)
Posted February 18, 2022

LivePerson's Conversational Cloud now delivers advanced routing, self-learning, marketing and sales attribution, and e-commerce capabilities. (Featured on DestinationCRM.com.)
Posted February 15, 2022

Alliance enables Etisalat Digital customers to use NICE's CXone cloud contact center platform.
Posted February 10, 2022

Pega's Voice AI and Messaging AI offer hands-free capabilities during live interactions in real time. (Featured on DestinationCRM.com.)
Posted February 08, 2022

Tech Mahindra and Yellow.ai will work toward developing next-gen conversational-AI solutions. (Featured on DestinationCRM.com.)
Posted February 08, 2022

CRMNext's OCP supports multiple chat and voice interaction channels.
Posted February 07, 2022

Vodafone Business UC with RingCentral rolls out across Europe and Asia.
Posted February 04, 2022

NICE has added CXone to the Chrome Enterprise Recommended Program.
Posted February 04, 2022

The Google Cloud-Dialpad partnership consolidates business communications, contact center, and collaboration into a single user experience for Google Workspace. (Featured on DestinationCRM.com.)
Posted February 03, 2022

Pindrop partnership will provide greater access to authentication and fraud protection for Five9 customers.
Posted January 28, 2022

GlobalLink Connect for ServiceNow features new capabilities and workflows for translation projects. (Featured on DestinationCRM.com.)
Posted January 25, 2022

The enhanced Alida TXM platform optimizes customer, employee, product, and brand experiences. (Featured on DestinationCRM.com.)
Posted January 25, 2022

Two-way SMS, advanced text routing, and integrated reporting features join 3CLogic's ServiceNow portfolio. (Featured on DestinationCRM.com.)
Posted January 25, 2022

Cyara's Toll-Free Fast Check assures reliability of toll-free numbers and related systems.
Posted January 20, 2022