IVR

NICE inContact and Zendesk continue working together to support remote contact center teams.
Posted May 21, 2020

Zappix On Hold Support allows customers to keep their spot in the traditional voice IVR queue while using Visual IVR to resolve issues on their own via self-service.
Posted May 21, 2020

8x8's partnership with Comstar will help organization move to cloud communications.
Posted April 24, 2020

In the wake of the COVID-19 outbreak, [24]7 has added Voice AI to its free automated FAQ solutions to deflect calls from contact centers.
Posted April 17, 2020

Telestax's partnership with NUSO will speed delivery of cloud communication applications for remote collaboration.
Posted April 17, 2020

GM Voices's voice prompt bundle features professionally recorded greetings and on-hold programs.
Posted April 17, 2020

KustomerIQ leverages advanced artificial intelligence to help agents analyze and take action on customer requests.
Posted April 15, 2020

LogMeIn's GoToConnect Support Center brings cloud-based contact center technology to service and support organizations and can be deployed in one day.
Posted April 15, 2020

Noble is helping companies move to work-from-home teams in only two days to maintain business continuity during the COVID-19 crisis
Posted April 15, 2020

Rapid Response gives organizations free cloud contact center solution deployed in 48 hours with no premiums for volume spikes and comprehensive training and support.
Posted April 03, 2020

The combined NICE inContact/RingCentral solution provides cloud contact center, cloud PBX, video meetings, and team messaging for work-from-home agents.
Posted April 02, 2020

3CLogic's cloud contact center solution offers to enable work-from-home agents with natively integrated telephony and call center functionality.
Posted March 25, 2020

Zappix has begun distributing its solutions at minimal cost to help healthcare companies and others operate smoothly during the crisis.
Posted March 18, 2020

Explore and Studio upgrades allow for greater contact center customizations.
Posted March 17, 2020

8x8 X Series and 8x8 Contact Center are now available in Canada through channel partners.
Posted March 11, 2020

Grand View Research expects the global market for contact center software to grow by nearly 20 percent per year for the next seven years.
Posted March 09, 2020

New features make customer experience accessible through AI-driven interactive voice response.
Posted March 05, 2020

Easy On Hold offers tips and technology for helping worried inbound callers get answers fast.
Posted March 03, 2020

Ada's automation and artificial intelligence will be incorporated into Zendesk's Sunshine Conversations platform.
Posted February 27, 2020

Resolution Bot leverages automation and machine learning to help businesses deliver immediate resolutions for customers. (Featured on DestinationCRM.com.)
Posted February 25, 2020

Verint and Adobe unify data from their respective Experience platforms to help predict customer interaction outcomes. (Featured on DestinationCRM.com.)
Posted February 25, 2020

The global conversational artificial intelligence market is expected to reach $15 billion by 2024, new research suggests.
Posted February 14, 2020

The use of artificial intelligence in contact centers is expected to generate nearly $3 billion by 2024, new research suggests.
Posted February 14, 2020

Evolve IP's Voice2Teams integrates Microsoft's collaboration platform with Cisco's communications platform.
Posted February 14, 2020

Zappix has expanded the capabilities and integrations for its customer experience platform. (Featured on DestinationCRM.com.)
Posted February 06, 2020

Avaya and Afiniti pairing yields Avaya AI Routing with Afiniti AiRo
Posted February 05, 2020

8x8 Contact Center adds payment processing and quality management.
Posted January 29, 2020

Cisco today introduced an AI infusion, a new customer experience solution, and a new cloud contact center product. (Featured on DestinationCRM.com.)
Posted January 28, 2020

PCI Pal Agent Assist and IVR Payments achieve Cisco-compatible certification to provide integrated solutions that protect sensitive cardholder data in contact centers.
Posted January 22, 2020

VoiceFoundry's customer journey design expertise and Cyara's testing and assurance capabilities will help clients achieve smooth migration and CX design when migrating to Amazon Connect.
Posted December 20, 2019

Powered by OnviSource's proprietary artificial intelligence and RPA, Liaa 2.0 delivers conversational self-service through chat and voice.
Posted December 11, 2019

Five9's and Zoom's jointly developed solution allows seamless call routing between Zoom Phone and the Five9 Intelligent Cloud Contact Center.
Posted December 11, 2019

Acqueon Desktop and Acqueon Analytics expand Acqueon's conversational engagement suite for Amazon Connect.
Posted December 04, 2019

Inbound Authentication Pro combines Neustar and TRUSTID technologies into a single, flexible solution for inbound call authentication. (Featured on DestinationCRM.com.)
Posted December 03, 2019

Helpshift + Amazon Connect powers connected customer conversations across phone and messaging.
Posted November 20, 2019

SightCall enables customers to escalate chatbot conversations to live visual support sessions. (Featured on DestinationCRM.com.)
Posted November 18, 2019

Leading companies are applying artificial intelligence to voice conversations, not just to text-based interactions.
Posted November 18, 2019

Mitel has added virtual agent and workforce aoptimization capabilities to its contact center solutions portfolio and broadened the availability of its MiCloud Connect CX product.
Posted November 15, 2019

Companies can now integrate app-based chatbot technology with one click through Talkdesk AppConnect.
Posted November 12, 2019

UJET SMS Adapter allows for the rapid deployment of smartphone capabilities and texting.
Posted November 05, 2019

NICE inContact's latest innovation advances CXone Agent for Salesforce with digital channel elevation and enhanced agent experience.
Posted October 29, 2019

Enhancements to eGain Solve include conversational automation, augmented agents, and full-spectrum analytics.
Posted October 18, 2019

Acqueon Engagement has been added to NICE inContact CXexchange to help sales, marketing, and service organizations engage with customers.
Posted October 03, 2019

Through this partnership Unimonica can offer Zappix's Visual IVR, robotic process automation, and artificial intelligence to its clients.
Posted October 03, 2019

Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Posted October 01, 2019

Agents need to be better trained in the wake of more specialized questions and problems that will come as customers turn more often to self-help.
Posted October 01, 2019

Semafone Cardprotect Voice+ now offers a secure voice capture component for payment transactions.
Posted September 30, 2019

Companies using Cisco's on-premises unified communications and contact center offerings can now upgrade their IVRs to cloud-based intelligent virtual agents. (Featured on DestinationCRM.com.)
Posted September 17, 2019

Nectar CX Assurance is a testing and monitor application for contact center, IVR, and unified communications technologies.
Posted September 12, 2019

Cyara's Accelerator, available on the Genesys AppFoundry, gives businesses another path to transition to PureCloud.
Posted September 10, 2019