SMG expands its contact center and conversation analytics capabilities with a CallMiner partnership. (Featured on SpeechTechMag.com.)
Posted September 21, 2021
8x8 is delivering cloud phone and contact center solutions for multinational organizations in Russia, Japan, Puerto Rico, and dozens of other countries. (Featured on DestinationCRM.com.)
Posted September 21, 2021
Alvaria's new customer experience and workforce engagement management suites are part of its larger contact center solutions portfolio.
Posted September 16, 2021
Linc helps Gladly users resolve complex ecommerce use cases through automated digital workers. (Featured on DestinationCRM.com.)
Posted September 16, 2021
Front's Customer Communication Hub updates bring actionable customer context into the inbox. (Featured on DestinationCRM.com.)
Posted September 16, 2021
Bell Canada will provide cloud contact center services to Canadian businesses with NICE CXone on Canada's largest voice and data network. (Featured on DestinationCRM.com.)
Posted September 15, 2021
NovelVox's new CTI connectors can be deployed in the cloud or on premises.
Posted September 15, 2021
Transparency Market Research eyes nearly 20 percent CAGR for contact center solutions through 2030.
Posted September 13, 2021
Zappix's visual IVR and other self-service platforms have been integrated with C-Zentrix's CZ Video Chat and CZ Chat.
Posted September 10, 2021
The 3CLogic-ScreenMeet partnership complements ServiceNows digital channels with integrated voice and video capabilities.
Posted July 22, 2021
Textel adds SMS and MMS texting to the Five9 Intelligent Cloud Contact Center.
Posted July 21, 2021
Nextiva Contact Center is an integrated suite of contact center and collaboration tools.
Posted July 15, 2021
New features streamline the development of Intelligent Virtual Agents and help organizations easily deploy solutions to augment their contact centers with an AI-powered digital workforce.
Posted July 14, 2021
Global Industry Analysts projects the worldwide IVR market to hit $6.1 billion in six years. (Featured on SpeechTechMag.com.)
Posted July 02, 2021
Awaken Intelligence combines contact center scripting technology with Genesys' customer experience platforms. (Featured on DestinationCRM.com.)
Posted June 22, 2021
As much as 70 percent of customer data that companies have could be flawed, but there are easy steps to address it, CX Connect keynoters say. (Featured on DestinationCRM.com.)
Posted June 16, 2021
Talkdesk launches industry-specific contact center solutions for healthcare and financial services at its Opentalk event.
Posted June 16, 2021
New capabilities impact contact center agent and supervisor efficacy, ease of use for video meetings.
Posted June 11, 2021
Nextiva offers an integrated unified communications and cloud contact center portfolio through its partnership with Five9.
Posted June 10, 2021
Gain Cloud achieves HITRUST certification for managing information security risks. (Featured on DestinationCRM.com.)
Posted June 08, 2021
Cisco features make it possible for employees to collaborate and communicate from anywhere. (Featured on DestinationCRM.com.)
Posted June 08, 2021
Additional video, calling, and device-specific capabilities enable Avaya Cloud Office by RingCentral to accommodate hybrid work scenarios. (Featured on DestinationCRM.com.)
Posted June 08, 2021
Partnership allows DialAmerica customers to adopt ENACOMM technologies via its digital gateway while ENACOMM customers gain on-demand contact center support. (Featured on DestinationCRM.com.)
Posted June 08, 2021
AVANT has been named a UJET Master Agent Partner. (Featured on DestinationCRM.com.)
Posted June 08, 2021
MarketsandMarkets projects a 22.8 percent compound annual growth rate for voice biometrics over the next five years. (Featured on SpeechTechMag.com.)
Posted June 01, 2021
Companies with strong leadership and well-developed plans rose to the top in the work-from-home pandemic days.
Posted June 01, 2021
Talkdesk's Epic integration empowers healthcare providers to deliver personalized patient experiences with Talkdesk CX Cloud.
Posted May 27, 2021
Zammo's AI Voice platform is now available in Microsoft's Azure marketplace.
Posted May 26, 2021
Mitel will offer Five9's Intelligent Cloud Contact Center exclusively to its client base.
Posted May 26, 2021
Ada Glass APIs bring Ada contact center functionality to leading customer experience platforms. (Featured on DestinationCRM.com.)
Posted May 21, 2021
Verint continues to shift its focus on customer experience business, with a goal toward helping businesses rebound after COVID-19 disruptions, CEO said at Engage 21 conference. (Featured on DestinationCRM.com.)
Posted May 20, 2021
3CLogic's voice-enabling solution complements ServiceNow's digital workflows with integrated natural language processing, artificial intelligence, analytics, and intelligent agent routing.
Posted May 13, 2021
ENACOMM Financial Suite with IVR will deliver call fielding for banks and credit unions also using Finastra's products.
Posted May 13, 2021
The combined company will rebrand as Alvaria
Posted May 12, 2021
TCN Operator's features include omnichannel communications, business intelligence, reporting and analytics, data management and compliance, and workforce engagement. (Featured on DestinationCRM.com.)
Posted May 11, 2021
Unisys adds automatic speech recognition technology from PerVoice into its InteliServe platform. (Featured on SpeechTechMag.com.)
Posted May 04, 2021
Cyara Call Explorer is an automated platform for building and executing IVR test scripts. (Featured on SpeechTechMag.com.)
Posted April 13, 2021
Microsoft will incorporate Nuance's technology in its cloud products for health care. (Featured on SpeechTechMag.com.)
Posted April 12, 2021
UJET's partnership with MicroCorp expands access for its cloud contact center solutions.
Posted March 25, 2021
Bespoken's Testing, Training, and Monitoring suite is now available for a free trial on Genesys' AppFoundry Marketplace. (Featured on SpeechTechMag.com.)
Posted March 17, 2021
Collaboration unites Talkdesk's cloud contact center solutions with Alorica's execution and performance management capabilities, including its work-at-home solution, Alorica Anywhere.
Posted March 17, 2021
Zappix has integrated its visual IVR technology with Lifesize's CxEngage contact center software.
Posted March 10, 2021
The spring 2021 release of NICE inContact CXone features real-time agent guidance, no-code self-service bots, and journey optimization.
Posted March 10, 2021
The partnership provides secure phone payments directly through Bluefin's PayConex gateway.
Posted February 24, 2021
VHT will integrate with and offer Amazon Connect with its Mindful platform.
Posted February 18, 2021
Bright Pattern's Omnichannel Communication Interaction Platform enables digital transformation, AI-powered automation, and remote service desk capabilities.
Posted February 18, 2021
Bright Pattern has integrated its contact center solutions with Microsoft Teams, Dynamics, and Azure.
Posted February 16, 2021
3CLogic's Zoom integration extends its communication platform. (Featured on DestinationCRM.com.)
Posted February 09, 2021
Invoca's Winter '21 release includes new visual dashboards, Conversation Review, and integration with Five9. (Featured on DestinationCRM.com.)
Posted February 09, 2021
BLM Technologies will offer its financial institution customers Enacomm's AI-powered conversational banking, intelligent IVR, and omnichannel Fraud Control Module.
Posted January 20, 2021