Avtex will be a reseller of TRUSTID's Authenticator as part of its SmartTrack application
Posted May 23, 2019

Voci's new technology helps companies develop apps to prevent fraud, safeguard privacy, and improve customer experiences. (Featured on
Posted December 05, 2018

Avtex will bring Semafone's contact center security solutions and PCI DSS compliance expertise to its North American clientele.
Posted September 05, 2018

Mitel's cloud solutions achieve HIPAA certification for safeguarding patient data and adhering to security standards.
Posted February 07, 2018

$31 million contract covers contact center facilities, equipment, integration, testing, and more.
Posted January 24, 2018

The new interactive voice response systems helps healthcare organizations capture customer bill payments.
Posted August 24, 2017

The Zappix healthcare Visual IVR combines visual and voice service via smartphone.
Posted March 09, 2017

Third-party security audit confirms PureCloud Engage transmits and stores sensitive data securely according to HIPAA regulations
Posted October 27, 2016

Proactive messaging that is highly personal can deliver relevant information in a timely manner and via the mode preferred by each customer.
Posted March 22, 2016

Other updates include Web browsing history, improved skills-based routing, and policy automation.
Posted February 05, 2015

Carenet agents will have a 360-degree view of members across channels
Posted November 01, 2014

Solution provides pharmacy services firm with guidance and monitoring for process adherence.
Posted October 15, 2014

Cloud, social and mobile technologies used to give physicians an efficient way to access disease, treatment and product information.
Posted October 13, 2014

Once an arid market, outbound solution sales are climbing thanks to new government regulations, improved technology, and the cloud.
Posted August 07, 2014

Solution ensures customer calls within contact centers are recorded and playable to comply with government regulations.
Posted June 10, 2014

Comcast and other ISP/TV providers get low marks in providing customer satisfaction.
Posted May 21, 2014

Here's how interaction analytics can put your business back in control.
Posted May 14, 2014

Do you have a strategy to handle your mobile customers—or are you thinking about implementing one? Here are some tips to point you in the right direction.
Posted April 02, 2014

More solutions are becoming available for small businesses that are affordable and easy to implement and maintain. Here are three considerations to help save you time and money when researching contact center solutions.
Posted March 25, 2014

New content management software designed to help contact centers.
Posted September 23, 2013

Finding balance between compliance and customer satisfaction has been an increasing challenge for companies. Here are some suggestions to address consumer expectations and demands while complying with regulations.
Posted September 20, 2013

Solution includes call taker performance based on KPIs.
Posted August 12, 2013

Contact centers likely to adapt their businesses to offer more complex services in a competitive market.
Posted July 18, 2013

Communications is critical to successful customer service. Learn how to master the message and drive better customer interactions.
Posted June 13, 2013

When choosing metrics, it's best to start by understanding the brand proposition of your company.
Posted May 31, 2013