General Dynamics to Provide Contact Center Support to the CDC



General Dynamics Information Technology was awarded a contract to provide contact center support by the Centers for Disease Control (CDC).The single-award task order contract has a potential value of approximately $31 million for a one-year base period with four option years.

Under the contract, General Dynamics will deliver a multichannel, multilingual contact center, provide facilities and equipment, and perform technology integration and testing. Additionally, the company will assist the CDC in disseminating public health and safety information to the general public, healthcare providers, and federal partners. Work on the contract will be performed in Hattiesburg, Miss.; Phoenix; and Atlanta.

"Citizens across the country depend on the CDC to answer their health questions, especially during times of crisis or disease outbreak," said Marcus Collier, senior vice president of General Dynamics Information Technology's Health and Civilian Solutions division, in a statement. "As a highly experienced contact center provider, General Dynamics is excited to support the CDC and their mission to protect our nation's health."