MarketsandMarkets projects 44.8 percent CAGR for the AI agent technology market over the next six years. (Featured on SpeechTechMag.com.)
Sep 16, 2024
ServiceNow's new Xanadu release offers plenty of generative AI enhancements to the NOW platform. (Feaatured on DestinationCRM.com.)
Sep 11, 2024
Under a new CEO, Alvaria is changing the name of its workforce management products back to Aspect and revising its product strategy. (Featured on DestinationCRM.com.)
Sep 06, 2024
CRM magazine has named its five picks in 11 categories, pointing the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales. (Featured on DestinationCRM.com.)
Sep 04, 2024
Verified Market Research expects the contact center market to almost triple in six years.
Aug 27, 2024
A new multi-agency White House initiative seeks to hold businesses accountable for time-wasting customer experience processes. (Featured on DestinationCRM.com.)
Aug 16, 2024