Twilio, a customer engagement platform provider, is powering Genspark's Call for Me artificial intelligence agent with Twilio Programmable Voice.
By leveraging Twilio's global voice connectivity, Genspark enables users to delegate phone call-based tasks to AI, covering everyday personal errands and business-critical workflows like customer service inquiries. Call for Me AI agent makes outbound phone calls, communicates directly with businesses or individuals, and captures structured summaries of those conversations to users.
Twilio Programmable Voice provides the real-time, reliable communications layer that enables the Call for Me agent to conduct multilingual conversations, scale internationally, and execute complex workflows such as booking appointments, managing reservations, gathering information, and resolving customer service inquiries. Users simply describe their intent and the AI agent handles the entire phone interaction on their behalf.
"There's a huge amount of work that still lives behind phone calls, and communication shouldn't be a bottleneck," said Greg Sun, lead engineer for AI Call for Me at Genspark, in a statement. "Twilio Programmable Voice gives us the global connectivity to make those conversations reliable and scalable. We're giving people a way to move faster on tasks that were previously manual, fragmented, or simply avoided altogether, whether that's calling a restaurant in Tokyo, following up with a vendor in Berlin, or checking appointment availability in New York."
"Phone calls remain one of the fastest and most reliable ways to reach a business today. AI-driven calling makes that experience much easier, helping people move from questions to outcomes faster and with more confidence," said Robert Woolfrey, vice president at Twilio, in a statement. "We're excited to support Genspark as they bring a new generation of intelligent, voice-based experiences to life, scaling across countries, languages, and everyday use cases."