Social Customer Service

Salesforce and Sprout Social customers can now manage all of their social customer care requests directly from within Service Cloud. (Featured on DestinationCRM.com.)
Posted September 13, 2022

CRM magazine reveals its top five picks in 11 categories across customer service, marketing, and sales. (Featured on DestinationCRM.com.)
Posted September 07, 2022

SuccessKPI earns expanded security compliance to protect data and privacy requirements for contact centers worldwide.
Posted August 31, 2022

LivePerson strengthens CRM integration capabilities with Webex Calling support.
Posted August 30, 2022

Yosh.AI can now offer and deploy UJET and Google Cloud contact center solutions.
Posted August 25, 2022

Customers want to connect with companies the same way they message with friends and family, pushing organizations to integrate private and social messaging into their customer service channel mix.
Posted August 22, 2022

NICE has earned top-tier Microsoft Azure co-sell status with NICE CXone now available natively on Microsoft's Azure cloud platform.
Posted August 17, 2022

MarketsandMarkets has upped its projections for the worldwide contact center software market, which is expected to hit $35.2 billion this year.
Posted July 28, 2022

Microsoft's Digital Contact Center Platform combines technologies from its Dynamics CRM 365, Teams, Power Virtual Agents, Azure, and Nuance Communications lines.
Posted July 19, 2022

The Unbabel integration with Zendesk will enable customer service agents to instantly translate any conversation across messaging channels. (Featured on DestinationCRM.com.)
Posted July 19, 2022

NICE CXone innovations in the latest release include enhanced customer journey orchestration. (Featured on DestinationCRM.com.)
Posted July 07, 2022

Sprinklr Modern Care Lite is a unified AI-powered customer support solution.
Posted June 21, 2022

Genesys highlights expanded capabilities and customer successes with a multitude of digital solutions that keep humans in mind, executives said at the company's user conference.
Posted June 09, 2022

The OneDirect acquisition strengthens Gupshup's suite of conversational tools with a unified, intelligent Agent Assist inbox.
Posted June 02, 2022

Technavio projects that the cloud contact center solutions market will expand 20 percent per year through 2026.
Posted June 01, 2022

Google provides a public cloud experience for customers to procure, deploy, and create value with Sprinklr's unified customer experience management platform. (Featured on DestinationCRM.com.)
Posted June 01, 2022

Meta announced plans to expand messaging capabilities for businesses looking for simpler connections with customers. (Featured on DestinationCRM.com.)
Posted May 20, 2022

The VillageDAO platform will help companies triage issues at scale by mobilizing community users into customer care squads.
Posted May 17, 2022

TheLoops with Zendesk offers predictive analytics and automations for real-time support.
Posted May 17, 2022

Integration brings together Twilio voice and SMS technology with Sprinklr Modern Care.
Posted May 12, 2022

Syniverse's CPaaS Concierge integrates with ConnectionsGT CPaaS to enable unified worldwide communication via WhatsApp Business Platform.
Posted May 03, 2022

Recording and analytics with ASC's Recording Insights is now available for RingCentral users.
Posted April 28, 2022

Global Relay's latest release enables control and flexibility for the multichannel hybrid workplace.
Posted April 28, 2022

Talkdesk's Financial Services Experience Cloud for Insurance is purpose-built to unify customer journeys across policy servicing, claims, and new business.
Posted April 27, 2022

Qualtrics Social Connect provides a A single unified inbox for customer interactions over social media, messaging apps, email, and text.
Posted April 27, 2022

Sprinklr connects its Modern Care solution with Amazon Connect.
Posted April 26, 2022

Five9 and Deloitte Canada team up to deliver cloud-based contact center solutions across Canada.
Posted April 21, 2022

NICE and Deutsche Telekom Global Business partner to bring CXone to companies across Europe. (Featured on DestinationCRM.com.)
Posted April 13, 2022

Khoros' 2022 Spring Innovation Release includes new AI for agents, expanded channels for engagement, and predictive workflows. (Featured on DestinationCRM.com.)
Posted April 12, 2022

The latest version of Conversation Assist includes an enhanced recommendation engine. (Featured on DestinationCRM.com.)
Posted April 11, 2022

Hexaware is working with Genesys to help customers transition from premises- to cloud-based customer service.
Posted April 01, 2022

Talkdesk has expanded its Talkdesk On The Go suite with mobile apps for collaboration and scheduling.
Posted March 23, 2022

Google's latest addition to Contact Center AI reimagines the customer experience through full end-to-end platform expansion.
Posted March 21, 2022

Integration allows Cresta customers to connect into the Five9 customer engagement platform and Five9 customers to implement Cresta's real-time intelligence layer.
Posted March 18, 2022

8x8 Agent Workspace offers contact queuing and handling features, while Conversation IQ offers AI-driven agent coaching and performance management.
Posted March 17, 2022

Google imparts recommended status on UJET's and Dialpad's cloud contact center solutions.
Posted March 17, 2022

New features in HubSpot Service Hub help drive team efficiency and reporting. (Featured on DestinationCRM.com.)
Posted March 15, 2022

The latest version of NICE's CXone cloud contact center suite features expanded self-service capabilities and bot integrations.
Posted March 03, 2022

When renovating your customer experiences, hiring a customer experience-as-a-service contractor might be the way to go.
Posted February 25, 2022

With CommBox and the Voicenter, sales and support centers can provide their consumers with IVR options and digital communications.
Posted February 24, 2022

Emplifi's Social Care offering helps companies serve their customers seamlessly across social and digital channels.
Posted February 17, 2022

VHT's Mindful queuing technology is now available to Genesys users.
Posted February 11, 2022

The Google Cloud-Dialpad partnership consolidates business communications, contact center, and collaboration into a single user experience for Google Workspace. (Featured on DestinationCRM.com.)
Posted February 03, 2022

SugarCRM's latest Playbooks cover CRM process automation, including customer service. (Featured on DestinationCRM.com.)
Posted February 01, 2022

GlobalLink Connect for ServiceNow features new capabilities and workflows for translation projects. (Featured on DestinationCRM.com.)
Posted January 25, 2022

The enhanced Alida TXM platform optimizes customer, employee, product, and brand experiences. (Featured on DestinationCRM.com.)
Posted January 25, 2022

Nuance's contact center AI, biometrics, and tooling solutions are now available for Genesys Cloud CX. (Featured on DestinationCRM.com.)
Posted January 18, 2022

Clinc integrates virtual banking assistant into Glia's Digital Customer Service platform.
Posted December 10, 2021

Social messaging apps have many benefits for companies and consumers, so now is the time to look into deploying the technology in your contact center.
Posted November 19, 2021

NICE's AI-powered CXone is now integrated Google Cloud's CCAI applications to make human agents, voice bots, and chatbots more effective.
Posted November 18, 2021