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Social Customer Service
LivePerson Partners with AWS
LivePerson's AWS integration will help companies unify voice and digital customer experiences.
Posted August 26, 2025
Thoma Bravo Acquires Verint
Verint will merge with Calabrio to create an AI-driven customer experience powerhouse. (Featured on
DestinationCRM.com
.)
Posted August 25, 2025
CallMiner Releases OmniAgent
CallMiner OmniAgents are virtual agents that help companies engage customers across voice and digital channels. (Featured on
DestinationCRM.com
.)
Posted August 20, 2025
Dialpad Releases AI-Powered Contact Center Updates
Dialpad's latest platform updates include new integrations, reporting, analytics, and insights.
Posted August 19, 2025
8x8 Launches Updates Across the 8x8 Platform for CX
8x8 has added AI-driven engagement, payments, and personalization to its flagship platform. (Featured on
.)
Posted August 19, 2025
Five9 Launches Five9 Fusion for Epic
Five9 integrates its cloud contact center technology with Epic's EHRs through Five9 Fusion for Epic.
Posted August 15, 2025
IntelePeer Launches SmartAgent Agentic AI for Dental
IntelePeer's latest SmartAgent release is tailored for dental service organizations.
Posted August 07, 2025
8x8 Adds AI Enhancements Across Its CX Platform
8x8's recent innovations around AI accelerate agent and self=service interactions.
Posted August 07, 2025
Pega Introduces Advanced Self-Service Combining Pega Blueprint and Pega Predictable AI Technology
Pega's new service offering embeds enterprise workflows into any self-service channel to deliver consistent conversational experiences.
Posted August 05, 2025
AT&T Adds to Office@Hand
AT&T has expanded its Office@Hand business communications portfolio with RingCX Contact Center and RingSense Conversational Intelligence.
Posted August 04, 2025
Salesforce and ServiceNow Invest $1.5 Billion in Genesys
Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration. (Featured on
DestinationCRM.com
.)
Posted August 01, 2025
Alvaria and CallMiner Partner
Alvaria and CallMiner platform users benefit from deep customer insights, agent guidance, personalized outreach capabilities, and more. (Featured on
DestinationCRM.com
.)
Posted July 30, 2025
Onix Acquires UJET Services Unit
Acquisition strengthens Onix's capabilities with Google Cloud's Customer Engagement AI Suite and unites its Agentspace and Agentic AI with UJET CCaaS solutions. (Featured on
DestinationCRM.com
.)
Posted July 29, 2025
Cognigy Partners with TeKnowledge
Cognigy and TeKnowledge are working together to accelerate agentic AI adoption in customer service. (Featured on
DestinationCRM.com
.)
Posted July 24, 2025
3CLogic Expands Partnership with ScreenMeet
Expanded partnership elevates ServiceNow-powered customer and IT support with voice AI and rich video collaboration. (Featured on
DestinationCRM.com.)
Posted July 23, 2025
White Label Communications Acquires Grupo NGN
Grupo NGN acquisition adds CCaaS capabilities to White Label's portfolio. (Featured on
DestinationCRM.com
.)
Posted July 23, 2025
Avaya Accelerates MCP Support for Avaya Infinity
Avaya and Databricks have partnered to deliver governance and security for AI at scale. (Featured on
DestinationCRM.com
.)
Posted July 23, 2025
ASAPP Expands GenerativeAgent
Human-in-the-loop agent, conversation monitoring, and testing and simulation features expand ASAPP's GenerativeAgent. (Featured on
DestinationCRM.com
.)
Posted July 23, 2025
Cyara Updates Its Testing Platform
Cyara's latest platform update includes advanced artificial intelligence validation, real-time monitoring, and no-code test automation. (Featured on
DestinationCRM.com
.)
Posted July 15, 2025
Twilio Launches Event Triggered Journeys in Twilio Engage, Data Residency for Email (EU), and WhatsApp Business Calling
Twilio has expanded its platform with real-time personalization, data residency control, and WhatsApp Business Calling.
Posted July 15, 2025
Natterbox Launches AI Assistants and AI Agents
Natterbox AI Assistants and AI Agents can handle up to 70 percent of routine customer queries.
Posted July 08, 2025
TTEC Expands Partnership with Zendesk
The partnership provides tailored Zendesk solutions, migration tools, verticalized offerings, and full-stack implementation support.
Posted June 18, 2025
Glance Launches Cobrowse for Microsoft Dynamics 365 Contact Center in Microsoft AppSource
Glance brings its cobrowse and collaboration tools to Microsoft Dynamics 365 environments.
Posted June 17, 2025
NiCE's Updated CX Mpower Technology Upgrades Unveiled at Interactions
CX Mpower Agents and integrations with AWS and Snowflake are among the highlighted innovations unveiled today. (Featured on
DestinationCRM.com
.)
Posted June 17, 2025
Cresta Launches Intelligent Omnichannel AI Agent
Cresta's expanded AI Agent offering ensures continuity, personalization, and efficient service across both voice and chat.
Posted June 09, 2025
Alorica Launches CX2GO
Alorica CX2GO is a simple contact center for small, midsized, and emerging companies.
Posted May 22, 2025
Conversational AI Market to Be Worth $41.39 Billion by 2030, Grand View Research Predicts
Grand View Research expects the market for conversational artificial intelligence to grow by almost 24 percent for the next five years.
Posted May 21, 2025
IntelePeer Introduces SmartAnalytics
IntelePeer's SmartAnalytics is a comprehensive solution that captures all interactions between AI and human agents.
Posted May 12, 2025
AnywhereNow Unveils Dialogue Cloud NEO
Dialogue Cloud NEO is the next generation of AnywhereNow's omnichannel contact center platform for Microsoft Teams.
Posted May 12, 2025
ServiceNow Partners with NICE and AWS
ServiceNow's integrations with NICE and AWS improve workflow automation and data portability. (Featured on
DestinationCRM.com
.)
Posted May 08, 2025
Sinch Partners with OneReach.ai
Sinch and OneReach.ai are collaborating to help companies deploy agentic AI across communications channels. (Featured on
DestinationCRM.com
.)
Posted May 06, 2025
ServiceNow Introduces CRM AI Agents
ServiceNow CRM AI Agents orchestrates work across departments for seamless experiences across the entire customer lifecycle. (Featured on
DestinationCRM.com
.)
Posted May 06, 2025
3CLogic Partners with NewRocket
3CLogic and NewRocket partnership delivers contact center solutions for financial services with ServiceNow. (Featured on
DestinationCRM.com
.)
Posted May 06, 2025
Oracle Adds to Utilities Customer Platform
New AI capabilities in the Oracle Utilities Customer Platform help call centers better manage volume and deliver smart, personalized assistance. (Featured on
DestinationCRM.com
.)
Posted May 06, 2025
Talkdesk Launches Talkdesk Express
Talkdesk Express is designed to help small businesses get started with their customer service operations. (Featured on
DestinationCRM.com
.)
Posted May 06, 2025
GoTo Unveils 100 Omnichannel and AI Features to Connect
The latest GoTo Connect advancements deliver a unified inbox, mobile features, and practical AI capabilities. (Featured on
DestinationCRM.com
.)
Posted May 06, 2025
Talkdesk Launches Utilities Experience Cloud
Talkdesk Utilities Experience Cloud connects utility company contact centers to the heart of their operations.
Posted May 05, 2025
RingCentral Announces RingCX for Salesforce Service Cloud Voice on Salesforce AppExchange
RingCX for Salesforce Service Cloud Voice provides a single pane of glass for omnichannel customer engagement.
Posted May 05, 2025
Omilia Partners with SpinSci
Omilia's partnership with SpinSci brings together conversational AI and electronic health record systems. (Featured on
DestinationCRM.com
.)
Posted May 01, 2025
Mindful by Medallia Receives FedRAMP Authorization
Medallia's Mindful contact center suite is now authorized for use by U.S. government agencies.
Posted May 01, 2025
Dialpad Is Now Available on Google Cloud Marketplace
Dialpad on Google Cloud Marketplace brings AI-powered customer communications and contact center solutions to Google Cloud customers.
Posted May 01, 2025
Five9 Launches Five9 Fusion for Salesforce
New product and services bundle helps businesses get up and running with Five9 and Salesforce Service Cloud Voice BYOT
Posted May 01, 2025
Sendbird Launches Omnipresent AI Agent
Sendbird's Omnipresent AI Agent resolves issues before they escalate by combining omnichannel continuity, proactive intelligence, and contextual memory.
Posted April 30, 2025
CloudHesive Partners with Teneo.ai
CloudHesive's ConnectPath CX platform integrates with Teneo.ai for conversational AI capabilities.
Posted April 24, 2025
NLX Launches Touchpoint
NLX Touchpoint lets users incorporate chat, voice, images, and video into a single AI-powered conversational experience. (Featured on
DestinationCRM.com
.)
Posted April 22, 2025
GoTo Adds to Grasshopper Communications Platform
GoTo adds smart conversation filters, global search capabilities, and enhanced call management tools to Grasshopper. (Featured on
DestinationCRM.com
.)
Posted April 22, 2025
Dyna.Ai Unveils Agentic AI Suite
Dyna.Ai'ls Agentic AI Suite is a multi-language, multichannel, multimodal AI agent platform. (Featured on
DestinationCRM.com
.)
Posted April 22, 2025
BCN Launches Cloud Voice Call Center
BCN Cloud Voice Call Center offers intelligent call routing, real-time analytics, and quality monitoring for SMBs. (Featured on
DestinationCRM.com
.)
Posted April 22, 2025
3CLogic Expands Partnership with ServiceNow
3CLogic and ServiceNow have teamed up to unveil an AI-powered unified contact center solution.
Posted April 15, 2025
InterVision Launches NextMove for Avaya
InterVisiuon NextMove for Avaya offers an AWS-powered alternative as Avaya phases out CCaaS support for small contact centers.
Posted April 15, 2025
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Webinars
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Inside the Conversation: Harnessing Customer Emotion To Boost CSAT and Reduce Churn
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GTM Planning: Harnessing AI to Stay Ahead of the Competition
Predictive Analytics & AI: The Future of Customer Service
The Role of AI in Compliance and Data Privacy
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2025 Customer Experience Wins - What Worked and Why
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G2 Summer 2025 Report for Contact Center Operations
Powering Exceptional Customer Experiences in Retail
UJET Industry Blueprint - Serving Every Market
Blueprint For Better CX: Building Your Modern Contact Center
The End of Customer Experience as We Know It
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