J.D. Power, the standard bearer in evaluating and certifying companies for outstanding customer service, has awarded the Guardian Life Insurance Company of America its Customer Service Certification for the eighth consecutive year. Guardian's survey score exceeded the benchmark required for recognition by more than 50 points. Overall, Guardian has now been recognized by J.D. Power for outstanding customer service for 15 years in a row.
"Every colleague within our Individual Life Contact Center plays a crucial role in our success through their commitment to delivering outstanding customer experiences," said Erin Culek, head of financial protection and retirement solutions at Guardian, in a statement "Earning recognition from J.D. Power reflects not only our team's unwavering dedication, but also the trust, satisfaction, and lasting connections built with our customers. We look forward to continuing to help individuals grow their financial confidence and support their well-being for years to come."