ASAPP, a provider of contact center software, has seen its Customer Experience Platform (CXP) certified by HITRUST for foundational cybersecurity.
"As enterprises adopt AI systems that can act autonomously on their behalf, the need for rigorous security, data protection, auditability, and control becomes critical," said Priya Vijayarajendran, CEO of ASAPP, in a statement. "Our customers are deploying AI that resolves customer issues, drives revenue, and makes real-time decisions, which means they need absolute confidence that these systems operate within a framework of proven security and compliance. Achieving HITRUST certification gives them that assurance and strengthens our mission of delivering enterprise AI that organizations can trust and deploy with confidence today."
"ASAPP is committed to protecting customer data with the same discipline we apply to building our platform," said Khash Kiani, vice president of security, trust, and IT at ASAPP, in a statement. "Our security controls are engineered from the ground up, not added as an afterthought. For customers in highly regulated industries, HITRUST certification removes a critical barrier to adopting AI with confidence."
"The e1 provides the right level of information security assurance for organizations that pose low levels of risk," said Jeremy Huval, chief innovation officer of HITRUST, in a statement. "The e1 also provides an excellent starting point for organizations wanting to mature their risk management, privacy, and compliance programs and establish a strong foundation to progress to higher levels of assurance. Congratulations to ASAPP for successfully demonstrating foundational cybersecurity."