Talkdesk, a contact center solutions provider, has launched Talkdesk Autopilot for Healthcare, the next generation of its virtual agent specifically developed to handle patient and member use cases.
Talkdesk Autopilot is available across chat and voice channels in the Talkdesk Healthcare Experience Cloud. Talkdesk Autopilot for Healthcare supports the whole patient journey through healthcare-specific integrations, workflows, and generative artificial intelligence models. Though geared toward self-service, it can seamlessly loop in human agents when necessary.
Talkdesk Autopilot for Healthcare now automates an expanded set of use cases that support the whole patient journey, including new patient acquisition, making and managing appointments, completing payments, finding a nearby clinic, and managing claims and prior authorizations. In addition to leveraging deep and direct integrations with electronic health record systems, the tool now integrates with digital triage and symptom-checking platforms, including Infermedica and Isabel Health. It connects with physician and location directories to help patients find the right provider and directs plan members to the best level of care.
"Talkdesk continues to invest in meeting healthcare organizations' unique and important needs with purpose-built solutions and integrations. Combining the power of genAI with deep and sophisticated healthcare workflows makes Talkdesk Autopilot for Healthcare a landmark innovation that helps fully resolve, not just deflect, the needs of patients and caregivers throughout their journey," said Tiago Paiva, CEO and founder of Talkdesk, in a statement. "We're proud to work with great customers every day to deliver a better experience, reduce the burden on human staff, and deliver value to the entire healthcare system."