Talkdesk Integrates with Epic

Talkdesk has integrated with Epic's electronic health record (EHR) platform and made Talkdesk CX Cloud available in Epic's App Orchard, giving healthcare organizations a better way to provide patients with seamless, personalized service.

Through its integration with Epic, Talkdesk helps providers guide patients in navigating the healthcare system and optimize every interaction. Leveraging a single user interface, Talkdesk Workspace, contact center agents, front-desk staff, and other patient-facing employees can access comprehensive, contextualized data, identify inbound callers, gather information from the interactive voice response system, and intelligently route them to the best contact center team, facility, or provider office.

"The contact center has rapidly become a strategic asset for healthcare providers as they work to evolve towards a more patient-centric model," said Rohit Madhavarapu, vice president of product management for healthcare and life sciences at Talkdesk, in a statement. "By integrating with Epic, Talkdesk helps deliver seamless interactions by giving agents and automated channels the context and insights required to personalize and enhance patient experiences. They can additionally boost operational efficiency and, more importantly, drive clinical and business outcomes."