Everise, the parent company of CustomerContactChannels (C3), will acquire Trusource Labs, which specializes in technical support for Internet of Things (IoT) and help desk experiences for Apple users. Financial terms of the deal were not disclosed.
This acquisition will position Everise to provide highly complex, fully integrated technical and customer support solutions for IoT.
As part of the acquisition, Trusource Labs will maintain its headquarters in Austin, Texas, and its experience delivery locations in the United States and Europe. The existing co-CEO, Alton Martin, will remain with the company, working closely with sister companies C3, Hyperlab and Globee.
"We connect 'things' to make our lives easier, allowing us to shop, research, call, monitor, power, and so on, even remotely, all in the name of convenience. This is a great concept until one device stops communicating with another, and the need for support arises. Everise is now uniquely positioned to support this explosive segment of the BPO market," said >Sudhir Agarwal, CEO of Everise, in a statement. "This is the third major expansion in 2018 for Everise and our second acquisition in two months. As one of the fastest growing BPO firms globally, we are bringing together the strongest talent that this industry has to offer, and we are transforming customer experiences globally. Trusource Labs rounds out our delivery capabilities into product and help desk experiences, and Everise will strengthen these by infusing many of the technological innovations our teams have developed to benefit the end user ultimately."
"Becoming a part of Everise is an exciting milestone and opportunity for all Trusource Labs employees as this gives us the edge we need to transform our user experiences further," added Martin. "The near-term synergies we have identified will offer meaningful value to our prestigious client base, and we know this value will continue to grow exponentially over time. Creating a good customer experience is the heart of any business. Every contact with our clients determines whether or not they will (or won't) come back. So, it's imperative to exceed expectations every time and make every aspect of their experience better than expected."
"We have been extremely impressed with how well the Trusource Labs mindset aligns with that of C3 and all the Everise companies. Their mantra of working differently to generate results in a collaborative work environment has been instrumental in their success and differentiation in the market," Dave Palmer, C3's chief operating officer, said in a statement. "I am looking forward to the heightened experiences we will collectively deliver on behalf of our global clientele."