Bright Pattern, a provider of omnichannel communication software, has partnered with Dataseti, an IT service management consulting firm, to deliver the Omnichannel Communication Interaction Platform for IT Service Management to automate common processes including; incident management, problem management, change management, request management, service catalog, quality management, and omnichannel contact center communications.
"Bright Pattern's Omnichannel Communication Interaction Platform paired with Dataseti's deep service management knowledge provides a perfect combination to help you get more out of your current solution, allowing you to communicate on all voice and digital channels while providing advanced automation," said Michael McCloskey, CEO of Bright Pattern, in a statement.
Bright Pattern software augments service management solutions with automated password reset, automated incident creation and resolution, status updates and notifications, voice self-service, automated routing, and quality management.
"When we first witnessed the power and proof of Bright Pattern's ability to save an organization 50 percent in virtually instant returns, I said to myself, 'I want to be part of this',” exclaimed Randall Reed, president and CEO of Dataseti, in a statement. "As an authority in IT service management, Dataseti obsesses about its customers' success, and we have no doubt that Bright Pattern will be a win for anyone who has a customer support center."