Blueworx Launches IVR Integration with IBM Watson Speech and Language Technologies

Blueworx has integrated IBM Watson speech-to-text and text-to-speech capabilities with its Blueworx Voice Response, the former IBM WebSphere Voice Response platform acquired by Blueworx in early 2016.

Blueworx tested its speech connection manager with IBM's Watson cognitive speech technologies to interface with BVR on AIX, Linux, and IBM Cloud platforms.

Blueworx supports real-time interactive voice response (IVR) communication using IBM's Watson APIs. This integration positions Blueworx customers to take advantage of Watson speech and language technology.

The solution's latest enhancements include the following:

  • Delivery of conversational user experiences that allow customers to present and find resolution to common issues traditionally not handled by legacy IVR systems;
  • Increased call completion through tighter natural language understanding;
  • Improved speech services to complement the overall voice user experience;
  • Support for IBM's AIX and Linux operating systems; and
  • Support for IBM Cloud platform for hosted/hybrid configurations.

BVR is installed on the IBM Cloud and can be delivered in a variety of configurations, including fully managed and hosted in the cloud.

"We are delighted to offer Watson advanced speech services and believe that the path to truly differentiated customer experiences will go through cognitive technologies such as Watson," said John Marino, CEO of Blueworx, in a statement. "Incorporating IBM's Watson technology provides a much-needed alternative in the marketplace, and we couldn't be more excited about being one of the first IVR solutions to allow real-time communication to Watson."