Dizzion Joins inContact inCloud Ecosystem



Dizzion, a provider of virtual desktops, has joined the inContact inCloud Ecosystem (iCE).

The inCloud Ecosystem facilitates development of inContact integrations and will give inContact customers access to Dizzion's solutions for virtual desktops, secure endpoints, application delivery, compliance, and more.

"inContact's cloud contact center software and cloud-based workforce optimization solutions are extremely well-known and respected in the contact center and BPO industries," said Steve Prather, CEO of Dizzion, in a statement. "Our cloud-based end user computing solutions are the perfect complement to inContact's service suite and will allow clients to take full advantage of the cloud for better efficiency, security, flexibility, and productivity."

inContact's suite of solutions can be implemented on Dizzion's virtual desktops. Combined, Dizzion and inContact allow contact center agents to access the applications they need from anywhere, on any device.

"Offering a wide array of cloud contact center products and workforce optimization features, it's only logical that we also give our clients the opportunity to implement cloud delivered desktops," said Graham Allen, senior director of product management at inContact, in a statement. "We're excited to see how our current and future customers respond to this partnership and look forward to being able to offer a more complete and robust cloud solution to contact centers."