SaaS technology provides access to 100,000 call center agents.
Posted August 14, 2013
Study: Customer satisfaction depends on multiple channel choices.
Posted August 14, 2013
Solution includes call taker performance based on KPIs.
Posted August 12, 2013
Company also changes its name from Unified Arts.
Posted August 12, 2013
Companies extend relationship to provide personalized customer communications via voice, text, and email.
Posted August 09, 2013
Customer self-service gains popularity with consumers.
Posted August 08, 2013
Customer retention, channel management and customer analytics channels spurs increase in global CCO market.
Posted August 06, 2013
Companies to provide hosted call center solutions.
Posted August 06, 2013
Solutions are compatible with key Avaya contact center solutions.
Posted August 06, 2013
Frost & Sullivan finds that market investments are expected to rise sharply before stabilizing in the long term.
Posted August 05, 2013
Legislation seeks to remedy thousands of backlogged claims.
Posted August 05, 2013
In addition to China, the company contracts with clients in the US, Canada, Europe, and Australia.
Posted August 05, 2013
Frost & Sullivan finds that vendors are moving beyond traditional customer service to offer premium and online services.
Posted August 01, 2013
Solution uses natural language processing and semantics.
Posted August 01, 2013
Application available as a standalone offering or integrated component.
Posted August 01, 2013
Customer service enhancements include focus on resolving questions at first contact.
Posted August 01, 2013
Companies partner to deliver workforce optimization solution.
Posted July 31, 2013
Cloud-based solution can remove credit card data.
Posted July 31, 2013
Recording capability can improve compliance, quality monitoring and coaching for customer service.
Posted July 30, 2013
Designed for mid-size companies, offering provides real-time customer and employee feedback.
Posted July 29, 2013
Internet retailer to hire 7,000 workers to fulfill customer service jobs.
Posted July 29, 2013
Companies collaborate on customer call monitoring, alerting and reporting solution.
Posted July 25, 2013
Agreement adds multichannel service.
Posted July 25, 2013
The integrated technologies enable contact centers to streamline and execute workforce management strategies in omnichannel environments.
Posted July 24, 2013
Overall satisfaction substantially increases as performance at large national servicers improves.
Posted July 23, 2013
Solution captures voice of the customer feedback at the point-of-experience.
Posted July 23, 2013
Contact centers likely to adapt their businesses to offer more complex services in a competitive market.
Posted July 18, 2013
Customers willing to pay more for better customer service.
Posted July 18, 2013
Expanded real-time product uses speech analytics platform to improve call center performance and compliance.
Posted July 18, 2013
Companies to deliver contact center solution in the Russian market
Posted July 18, 2013
Companies to integrate voice and data with secure call center software solution.
Posted July 18, 2013
New features track keywords and marketing channels.
Posted July 16, 2013
Solution helps organizations increase performance across contact center, back-office and retail branch operations.
Posted July 16, 2013
Technology helps billers improve customer service.
Posted July 12, 2013
Growth spurred by increasing demand in telecommunications, banking and finance sectors.
Posted July 12, 2013
One size does not fit all: consumers indicate preferences of different interactions methods depending upon types of transactions.
Posted July 12, 2013
Analysis of top 100 Internet retailers finds that only half resolve real issues on social media channels.
Posted July 11, 2013
Ensuring a positive customer experience named as the biggest challenge facing contact centers today.
Posted July 11, 2013
Solution includes new mobile app for supervisors enhances multichannel capabilities.
Posted July 02, 2013
Company creates the text messaging platform solely dedicated to consumer-to-business customer service.
Posted July 02, 2013
Customer engagement analyzer gives organizations insight into behavior.
Posted June 28, 2013
Parature Social Monitor and Parature Facebook portal provide 24/7 social customer support.
Posted June 28, 2013
Lousy service costs U.K. businesses customers.
Posted June 26, 2013
New partnership combines HootSuite's social media management system with Attensity's automation capabilities.
Posted June 26, 2013
Product targets software and cloud services businesses.
Posted June 25, 2013
Co-browsing feature assists in navigating online resources.
Posted June 25, 2013
Clients can customize the user interface to provide real time guidance during point of call.
Posted June 20, 2013
Offering combines IVR and mobile technology to increase customer loyalty and reduce churn.
Posted June 20, 2013
Cloud portfolio offers executives insight into customer behavior.
Posted June 18, 2013
Solution offers new mobile app for supervisors and enhances multichannel capabilities.
Posted June 18, 2013