News Briefs

DRUID Oxygen is a drag-and-drop conversational automation platform. (Featured on DestinationCRM.com.)
Posted June 24, 2021

Aquant Service Insights converts unstructured service data into detailed insights for visibility into customers at risk of churn and workforce training opportunities. (Featured on DestiantionCRM.com.)
Posted June 24, 2021

LiveChat's Chat Widget now supports keyboard input and text-to-speech screen readers. (Featured on DestinationCRM.com.)
Posted June 22, 2021

Awaken Intelligence combines contact center scripting technology with Genesys' customer experience platforms. (Featured on DestinationCRM.com.)
Posted June 22, 2021

Yellow.ai is adding voice virtual assistants to its Conversational CX Automation Platform. (Featured on DestinationCRM.com.)
Posted June 22, 2021

The alliance between Genesys and Qualtrics gives companies a comprehensive view of the customer service experience, based on sentiment and service history.
Posted June 18, 2021

Fonative is now verifying calls on its networks ahead of the FCC STIR/SHAKEN mandate.
Posted June 18, 2021

The combined contact center outsourcing company will employ 155,000 people in 39 countries, serving more than 600 clients in more than 50 languages.
Posted June 18, 2021

Integration combines Dialpad's AI-assisted voice capabilities with Teams' native interface for communications.
Posted June 17, 2021

Talkdesk launches industry-specific contact center solutions for healthcare and financial services at its Opentalk event.
Posted June 16, 2021

Collaboration brings Verint workforce management solutions to Fuze Contact Center.
Posted June 16, 2021

NICE Enlighten AI Feedback brings the Enlighten AI engine to Satmetrix Voice of the Customer
Posted June 16, 2021

MarketsandMarkets expects the worldwide chatbot market to grow at more than 23 percent CAGR for the next five years. (Featured on DestinationCRM.com.)
Posted June 14, 2021

New capabilities impact contact center agent and supervisor efficacy, ease of use for video meetings.
Posted June 11, 2021

Nextiva offers an integrated unified communications and cloud contact center portfolio through its partnership with Five9.
Posted June 10, 2021

Gain Cloud achieves HITRUST certification for managing information security risks. (Featured on DestinationCRM.com.)
Posted June 08, 2021

Cisco features make it possible for employees to collaborate and communicate from anywhere. (Featured on DestinationCRM.com.)
Posted June 08, 2021

Additional video, calling, and device-specific capabilities enable Avaya Cloud Office by RingCentral to accommodate hybrid work scenarios. (Featured on DestinationCRM.com.)
Posted June 08, 2021

Partnership allows DialAmerica customers to adopt ENACOMM technologies via its digital gateway while ENACOMM customers gain on-demand contact center support. (Featured on DestinationCRM.com.)
Posted June 08, 2021

AVANT has been named a UJET Master Agent Partner. (Featured on DestinationCRM.com.)
Posted June 08, 2021

Comm 100 Task Bot is a free chatbot tailored to small businesses. (Featured on DestinationCRM.com.)
Posted June 08, 2021

TouchPoint One's Acuity contact center performance management software includes new agent coaching, compliance management, and quality assurance features, and expanded technology partner integrations. (Featured on DestinationCRM.com.)
Posted June 04, 2021

Dura enters the contact center workforce optimization space with its acquisition of DVSAnalytics
Posted June 04, 2021

The Mitek-ID R&D deal brings together two digital identity verification solutions providers. (Featured on SpeechTechMag.com.)
Posted June 02, 2021

LogMeIn is enhancing its Rescue Live Guide co-browse technology with two-way voice and video capabilities.
Posted June 02, 2021

The partnership will offer Deutsche Telekom's customers a co-branded version of RingCentral Video (RCV) as a lead stand-alone video solution.
Posted June 01, 2021

Atento's Virtual Hub is a management center for work-from-home CX agents. (Featured on DestinationCRM.com.)
Posted May 28, 2021

Convoso ClearCallerID reduces call blocking and spam labeling of legitimate calls. (Featured on DestinationCRM.com.)
Posted May 28, 2021

Talkdesk's Epic integration empowers healthcare providers to deliver personalized patient experiences with Talkdesk CX Cloud.
Posted May 27, 2021

Genesys customers can now implement PCI Pal's secure payment solutions.
Posted May 27, 2021

Sandler Partners will provide 8x8 XCaaS to more than 9,000 technology partners.
Posted May 27, 2021

LiveVox Bot offers an intelligent virtual assistant for personalized conversations.
Posted May 27, 2021

Zammo's AI Voice platform is now available in Microsoft's Azure marketplace.
Posted May 26, 2021

Mitel will offer Five9's Intelligent Cloud Contact Center exclusively to its client base.
Posted May 26, 2021

TCN Voice Analytics combines interaction analytics, call transcription, search and discovery, and redaction capabilities. (Featured on SpeechTechMag.com.)
Posted May 25, 2021

Invoca expands its call tracking and analytics capabilities with its DialogTech acquisition. (Featured on SpeechTechMag.com.)
Posted May 24, 2021

Ada Glass APIs bring Ada contact center functionality to leading customer experience platforms. (Featured on DestinationCRM.com.)
Posted May 21, 2021

OneView, which allows agents to service customers on Genesys Cloud channels embedded directly into Salesforce, is now available on Genesys AppFoundry.
Posted May 21, 2021

SmartAssist now delivers AI-powered contact center automation in Japanese. (Featured on DestinationCRM.com.)
Posted May 20, 2021

SightCall adds AR-powered visual support capabilities to Microsoft Dynamics 365. (Featured on DestinationCRM.com.)
Posted May 20, 2021

8x8's XCaaS solution combines cloud-based unified communications and contact center platforms in one.
Posted May 19, 2021

CX Infinity Co-browse lets agents share customer screens in real time.
Posted May 19, 2021

Dialpad's integration with Intercom brings together voice and chat in one channel. (Featured on DestinationCRM.com.)
Posted May 18, 2021

Slalom and Alida will together support companies in enhancing customer experience through listening, interpreting, and acting on customer feedback.
Posted May 17, 2021

Talkdesk Flexible Shopping helps retailers and manufacturers ready their contact centers for new ways of shopping. (Featured on DestinationCRM.com.)
Posted May 14, 2021

3CLogic's voice-enabling solution complements ServiceNow's digital workflows with integrated natural language processing, artificial intelligence, analytics, and intelligent agent routing.
Posted May 13, 2021

FLEXBridge facilitates connections between Vivantio's Unified Service Platform and other business applications.
Posted May 13, 2021

ENACOMM Financial Suite with IVR will deliver call fielding for banks and credit unions also using Finastra's products.
Posted May 13, 2021

Thrio has connected its cloud contact center software with Microsoft's collaboration suite.
Posted May 12, 2021

Invoca for Sales provides contact center sales teams with complete call handling and customer journey visibility. (Featured on DestinationCRM.com.)
Posted May 11, 2021
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