News Briefs

Talkdesk Customer Sentiment Score enables companies to predict customer loyalty.
Posted May 17, 2016

3CLogic has created a computer-telephony integration for ServiceNow.
Posted May 17, 2016

Q-Suite 5.12 adds post-call triggers to its call center software; email and SMS can be launched automatically when agents finish calls.
Posted May 17, 2016

MindMeld for Commerce builds intelligent dialogue capabilities for conversational bots on Facebook Messenger, Microsoft Skype, Kik, and more.
Posted May 17, 2016

Initial practice focus is to deploy virtual agent technology for clients in the banking, insurance, and travel industries.
Posted May 16, 2016

With Zendesk SMS, companies can send and receive text messages through Zendesk.
Posted May 13, 2016

Aspect Mila is a chatbot to help users access the Aspect EQ Workforce Optimization suite.
Posted May 13, 2016

SMS Blast is a campaign messaging tool for proactive outreach.
Posted May 12, 2016

3C Logic's latest product release introduces new hybrid cloud platform.
Posted May 12, 2016

VXi USB headsets, including the Envoy Office (shown here), and VXi Connect software are now compliant with key team engagement and customer engagement solutions from Avaya.
Posted May 12, 2016

HGS addresses high demand for customer service via text messaging with new DigiTEXT offering
Posted May 11, 2016

New features are added SutiDesk, SutiSoft's online helpdesk software. (Featured on DestinationCRM.com.)
Posted May 11, 2016

Aspect Via delivers native interaction management, workforce optimization, IVR, and digital self-service capabilities.
Posted May 11, 2016

Updates include a new Web interface and dynamic reporting.
Posted May 09, 2016

Verizon's Unified Customer Experience will leverage eLoyalty's services and deliver a personalized omnichannel experience to contact centers.
Posted May 04, 2016

Numonix Recite Mobile Call Recording automatically records all incoming and outgoing mobile calls. (Featured on SpeechTechMag.com.)
Posted May 04, 2016

Call DNA Premium uses speech analytics to fully analyze the customer experience of phone calls. (Featured on SpeechTechMag.com.)
Posted May 04, 2016

RevTwo's In-App Support Platform now available for Android mobile phone developers for free.
Posted April 29, 2016

The ViA Fraud Control Module enables companies to create unique rules within the IVR to systematically root out potential fraud.
Posted April 29, 2016

Directly is now available in the Oracle Cloud Marketplace.
Posted April 28, 2016

Transcosmos expands its call center business and enhances its mult-language support and back-office functions for e-commerce.
Posted April 28, 2016

Indosoft is releasing its Visual IVR Builder as a stand-alone component outside its larger Q-Suite.
Posted April 28, 2016

New research from Airports Council International found that customer service has a greater affect on revenue than increasing traffic or retail space.
Posted April 27, 2016

The partnership brings CallMiner's Eureka interaction analytics solution to U.K. contact centers.
Posted April 26, 2016

New integration with Zapier expands RingCentral Office cloud communications and collaboration across workplace applications.
Posted April 25, 2016

Zipwire enhancements include omnichannel reporting and integrations with ZenDesk and Oracle RightNow.
Posted April 22, 2016

Verint's Workforce Optimization completes interoperability testing with EMC's Elastic Cloud Storage.
Posted April 22, 2016

The latest version of Noble's harmony contact center software offers inbound service management tools.
Posted April 22, 2016

Wise.io's Wise Support artificial ­intelligence application automatically identifies and recommends common replies to customer support inquiries.
Posted April 21, 2016

Mitel's new suite of contact center, cloud, and mobile solutions enables greater opportunities for mobile workers and consumers.
Posted April 20, 2016

Artificial intelligence company released its latest customer service platform that combines human and computer intelligence.
Posted April 18, 2016

OpenText's $170 million purchase of HP's software assets will strengthen its enterprise information management offerings.
Posted April 18, 2016

InGenius' Connector Enterprise for Cisco achieves Cisco-certified compatibility.
Posted April 14, 2016

Instant Messenger Aggregator will work with popular third-party IM platforms like Yahoo, WhatsApp, WeChat, and AOL.
Posted April 14, 2016

Acquiring Airwoot will expands Freshdesk's capabilities in social customer service.
Posted April 13, 2016

Reporting Studio is a new cloud-based contact center reporting tool from Connect First.
Posted April 12, 2016

Yandex.Telephony is based on the MightyCall platform to provide cloud telephony services for small businesses.
Posted April 12, 2016

A new deal with Strategic Products and Services will extend Calabrio's contact center offerings to new markets.
Posted April 11, 2016

Five9 has begun operations in Europe, the Middle East, and Africa with a new office in London.
Posted April 08, 2016

Patents cover customer and business communications system innovations.
Posted April 05, 2016

The launch of Channel API includes initial integration partnerships with social monitoring and analytics solutions providers Synthesio and Brandwatch.
Posted April 05, 2016

AMC Contact Canvas recertifies Oracle Siebel to CRM with latest version.
Posted April 04, 2016

The new release provides advanced capabilities such as proactive notification to preempt connectivity issues and automated reading of scanned documents.
Posted April 01, 2016

Inteladesk is a customer help desk management solution powered by artificial intelligence.
Posted April 01, 2016

Indosoft's next-generation contact center ACD software unifies its various APIs for unified communications and call center software.
Posted April 01, 2016

The Virtual Observer workforce optimization solution is now integrated with Zendesk's ticketing, voice, social media, and chat features.
Posted March 31, 2016

Talkdesk Live is a real-time contact center reporting solution.
Posted March 30, 2016

Numonix has enhanced the integration of its Recite interaction recording solution With Toshiba's IPedge, VIPedge and Strata CIX solutions.
Posted March 30, 2016

Q-Suite 5.12 call center ACD software offers improved support for managing services on servers.
Posted March 30, 2016

ShoreTel's new Microsoft plug-in lets users access telephony functions right within Skype for Business.
Posted March 29, 2016
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