Customers can now order Intradiem's Intelligent Automation solutions for customer service teams directly from Avaya and its channel partners.
Posted April 14, 2021
Avaya has become a reseller for Semafone's payment security solutions and integrated them with its Avaya OneCloud contact center solutions.
Posted April 13, 2021
Pega Process AI uses artificial intelligence to triage incoming customer requests. (Featured on DestinationCRM.com.)
Posted April 13, 2021
Cyara Call Explorer is an automated platform for building and executing IVR test scripts. (Featured on SpeechTechMag.com.)
Posted April 13, 2021
Eclipse Technology Solutions will bring RingCentral's cloud-based communications to its customers in Canada.
Posted April 09, 2021
PlanetOne becomes the newest UJET master agent.
Posted April 08, 2021
Ethos Voice & Data has joined Evolve IP's White Label Partner Program.
Posted April 07, 2021
LiveVox has signed Telarus as a master agent for its cloud contact center solutions. (Featured on DestinationCRM.com.)
Posted April 07, 2021
Acquire's unified CX platform lets consumers and companies engage over multiple channels. (Featured on DestinationCRM.com.)
Posted April 06, 2021
ServiceNow and Qualtrics are combining workflows and employee and customer experience data. (Featured on DestinationCRM.com.)
Posted April 06, 2021
Windstream has added outbound calling features to its OfficeSuite UC contact center solutions.
Posted April 02, 2021
Neustar SmartDial leverages phone behavior intelligence to preload dialer systems with the best time of day and day of the week to call each contact.
Posted March 31, 2021
Voximplant powers new virtual agent AI capabilities that integrate with Google Cloud Contact Center AI.
Posted March 31, 2021
The combined power of Simplr's and Gladly's customer service platforms helps companies provide in-the-moment, personalized customer care.
Posted March 31, 2021
Infosys Cobalt and LivePerson's Conversational Cloud and AI combine to help companies capitalize on conversational experiences.
Posted March 31, 2021
The ContactEngine-Vonage partnership expands the international reach of both companies' products.
Posted March 31, 2021
Partnership brings together UJET's cloud contact center platform with CX Effect's advisors. (Featured on DestinationCRM.com.)
Posted March 30, 2021
AVOXI has launched international SIP Connect integration for Microsoft Teams Direct Routing across 170 countries.
Posted March 29, 2021
Version 15 of the LiveVox platform includes improvements to agent experience, increased automation, and enhanced omnichannel communications.
Posted March 26, 2021
UJET's partnership with MicroCorp expands access for its cloud contact center solutions.
Posted March 25, 2021
Intellibot will extend automation capabilities within ServiceNow's Now Platform.
Posted March 24, 2021
New CRM integrations allow for the sharing of call recordings and analytics. (Featured on SpeechTechMag.com.)
Posted March 23, 2021
Equipping NEVA with Enlighten AI insights helps employees understand customer sentiment, proactively adapt their actions, and respond to requests. (Featured on DestinationCRM.com.)
Posted March 19, 2021
Sabio's acquisition of Fonetic strengthens its artificial intelligence and automation portfolio. (Featured on SpeechTechMag.com.)
Posted March 19, 2021
Genesys will add Bold360 to its digital and artificial intelligence business unit.
Posted March 19, 2021
Pindrop adds call verification and fraud detection capabilities with its purchase of Next Caller. (Featured on SpeechTechMag.com.)
Posted March 18, 2021
Avaya Spaces additions enable the hybrid work-from-anywhere era.
Posted March 18, 2021
Bespoken's Testing, Training, and Monitoring suite is now available for a free trial on Genesys' AppFoundry Marketplace. (Featured on SpeechTechMag.com.)
Posted March 17, 2021
Collaboration unites Talkdesk's cloud contact center solutions with Alorica's execution and performance management capabilities, including its work-at-home solution, Alorica Anywhere.
Posted March 17, 2021
Expanded mobility and visibility and new partnership strengthens Fuze's cloud contact center offering.
Posted March 17, 2021
Cresta for Voice uses artificial intelligence to improve voice-based customer conversations.
Posted March 16, 2021
Bright Pattern Mobile Agent Desktop connects remote contact center agents and employees outside the contact center.
Posted March 16, 2021
AWS Competency allows Vonage to bring more AWS AI capabilities to contact centers.
Posted March 11, 2021
Natterbox Insight automatically surfaces training opportunities for sales and service supervisors. (Featured on DestinationCRM.com.)
Posted March 10, 2021
Zappix has integrated its visual IVR technology with Lifesize's CxEngage contact center software.
Posted March 10, 2021
Haptik launches deep integrations with Zendesk across its Support, Chat, and Sunshine products.
Posted March 09, 2021
Pypestreams's conversational AI plataform has been built on Amazon Web Services and automatically escalates to Amazon Connect.
Posted March 04, 2021
TTEC is acquiring fellow customer experience technology and services provider AVTEX. (Featured on SpeechTechMag.com.)
Posted March 04, 2021
New updates to increase convenience and usability for businesses to better connect with their customers
Posted March 03, 2021
Auraya built EVA 2.0 specifically for Amazon Connect contact centers. (Featured on SpeechTechMag.com.)
Posted March 03, 2021
Observe.AI's artificial intelligence-powered Agent Performance & Coaching Suite improves agents' skills with performance analytics. (Featured on DestinationCRM.com.)
Posted March 03, 2021
SearchUnify's customer support and self-service apps are designed to increase agent productivity. (Featured on DestinationCRM.com.)
Posted March 03, 2021
3Fiftynine's integration with Twilio Flex helps contact center agents deal with email interactions. (Featured on DestinationCRM.com.)
Posted March 01, 2021
Cyara has been accepted into the Amazon Web Services ISV Accelerate and Public Sector Partner Programs.
Posted February 25, 2021
LivePerson AI Annotator lets agents optimize bots and upskill into AI roles.
Posted February 24, 2021
The partnership provides secure phone payments directly through Bluefin's PayConex gateway.
Posted February 24, 2021
TELUS' and Google Cloud's joint go-to-market strategy will initially focus on application migration, infrastructure modernization, and Contact Center AI.
Posted February 24, 2021
Access Softek's Agent Advisor surfaces responses to customer chat inquiries.
Posted February 24, 2021
UJET integrates with Google Cloud Contact Center AI (CCAI) and Google Cloud Dialogflow CX.
Posted February 23, 2021
Kustomer is offering a curated set of integrated apps to improve agent productivity.
Posted February 23, 2021