News Briefs

NovelVox's Cisco Finesse Mobile Agent 2.0 offers an enhanced user interface and advanced integrations.
Posted June 26, 2019

Behavox launches voice biometrics and adds Mandarin and Cantonese language functionalities within Behavox Voice.
Posted June 26, 2019

New features improve integration between Oracle CRM and contact center communications infrastructures.
Posted June 26, 2019

8x8 Contact Center is a complete stand-alone cloud-based customer support solution.
Posted June 25, 2019

AnsweriQ's Robo Assist allows single-click automation for customer service teams.
Posted June 25, 2019

Microsoft Dynamics and Verint Monet systems are among the new integrations announced by UJET today.
Posted June 25, 2019

Flowroute's Network of Networks now provides extensive coverage in more than 160 countries.
Posted June 24, 2019

SIP trunking service enables businesses to add advanced unified communications features while preserving their PBX investments.
Posted June 20, 2019

Updates to analytics, user experience, and email integration are among the capabilities included in the latest release.
Posted June 19, 2019

Coveo's AI-powered search and relevance technology is now integrated within ServiceNow. (Featured on DestinationCRM.com.)
Posted June 18, 2019

The integration streamlines social community management. (Featured on DestinationCRM.com.)
Posted June 18, 2019

Aculab's voice biometrics system is compatible with key Avaya IX contact center solutions. (Featured on SmartCustomerService.com.)
Posted June 17, 2019

C3's collaboration and contact center platforms are built on Cisco's Broadworks.
Posted June 14, 2019

The two companies' joint solution enables the extraction of rich, actionable insights from call recordings.
Posted June 12, 2019

Zendesk Duet offers a combination of Zendesk Sell and Support to break down silos across customer-facing teams.
Posted June 12, 2019

Cyara Accelerator helps companies move their contact centers to the cloud.
Posted June 11, 2019

Bright Pattern and Toga Customer Services will power contact center digital transformation for Latin American companies.
Posted June 11, 2019

JitBit's new mobile app for customer service takes design cues from some of the more popular messenger apps.
Posted June 06, 2019

Serenova strengthens its channel program through a partnership with Telarus
Posted June 06, 2019

The new Inbox brings tools and data into one place for more personalized support interactions.
Posted June 05, 2019

New capabilities help users communicate via virtually any digital messaging platform. (Featured on DestinationCRM.com.)
Posted June 05, 2019

Customer Empathy Advisor helps businesses tune AI to forge more mutually-beneficial relationships. (Featured on DestinationCRM.com.)
Posted June 05, 2019

Deploying Cardprotect in the cloud streamlines PCI DSS compliance for contact centers.
Posted June 05, 2019

The Luma upgrade delivers new automation and skills-building capabilities to Serviceaide's virtual agent. (Featured on DestinationCRM.com.)
Posted June 04, 2019

Calabrio will add Teleopti's workforce management solutions to its own customer experience offerings. (Featured on DestinationCRM.com.)
Posted June 03, 2019

Callsign chooses Nexmo, the Vonage API platform, to deliver more secure communications for banking customers. (Featured on DestinationCRM.com.)
Posted May 30, 2019

Highly advanced artificial intelligence and natural language processing will drive 30.8% CAGR, MarketsandMarkets predicts.
Posted May 29, 2019

Bright Pattern partners with Promero to deliver a modern, cloud-based omnichannel contact center solution.
Posted May 29, 2019

Zendesk has chosen Ada as the premier ‘Suite-Ready Partner' for Zendesk Live Chat and Support. (Featured on DestinationCRM.com.)
Posted May 23, 2019

CallMiner Eureka will power Praxidia's enterprise feedback management solutions. (Featured on DestinationCRM.com.)
Posted May 23, 2019

Avtex will be a reseller of TRUSTID's Authenticator as part of its SmartTrack application
Posted May 23, 2019

MarketsandMarkets expects the customer experience management market to grow from $7.8 billion today to $14.5 billion by 2024.
Posted May 21, 2019

Sparkcentral has signed a reseller agreement with IntelCal to bring its solutions to Central and South America.
Posted May 21, 2019

Freshworks will roll Natero's predictive analytics, customer intelligence, and workflow management into Freshworks 360. (Featured on DestinationCRM.com.)
Posted May 21, 2019

VoiceFoundry saluted for its proficiency in delivering contact center solutions leveraging Amazon Web Services and Amazon Connect.
Posted May 20, 2019

NICE is embedding Brand Embassy's technology into its CXone solution to add digital conversation capabilities.
Posted May 16, 2019

AWS Service Delivery Program recognizes partners with customer experience and a deep understanding of specific AWS services.
Posted May 16, 2019

Appian Intelligent Contact Center now incorporates the Twilio Cloud Communications Platform.
Posted May 15, 2019

8x8 is now offering its contact center solutions as a monthly service.
Posted May 15, 2019

LiveChat HelpDesk helps companies organize and manage email communication with customers.
Posted May 15, 2019

Sparkcentral's Virtual Agent Framework lets businesses blend live and virtual contact center agents.
Posted May 15, 2019

Amid huge company growth, Helpshift has opened offices in England and the Netherlands.
Posted May 14, 2019

Pegasystems is acquiring digital messaging platform provider In The Chat. (Featured on DestinationCRM.com.)
Posted May 13, 2019

NovelVox's new Finesse 12 Agent Desktop brings customer data to agents.
Posted May 09, 2019

Alorica opens an innovation lab and digital business processing management operations in Bengaluru, India.
Posted May 09, 2019

IGEL is expanding its unified communications capabilities with new support for Poly headsets.
Posted May 08, 2019

3CLogic has introduced an omnichannel integration with ServiceNow Digital Workflows and Agent Workspace.
Posted May 08, 2019

Call Journey and Avtex are teaming up to bring conversation analytics to more contact centers.
Posted May 08, 2019

Customer Service Journey Consulting helps clients address the business impacts of poor customer service.
Posted May 07, 2019

Semafone's Cardprotect is validated by the Payment Card Industry Security Standards Council for compliance with the Payment Application Data Security Standard.
Posted May 07, 2019
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