News Briefs

Quiq IQ helps companies build bots for customer service across messaging channels. (Featured on DestinationCRM.com.)
Posted February 12, 2020

Brekeke has connected its office telephony system with Zoho's cloud-based CRM platform. (Featured on DestinationCRM.com.)
Posted February 11, 2020

Kustomer is certified for commitment to create and maintain a secure operating environment for customer data. (Featured on DestinationCRM.com.)
Posted February 11, 2020

RingCentral extends large enterprise reach by joining Atos' Digital Workplace solutions portfolio.
Posted February 11, 2020

Zappix has expanded the capabilities and integrations for its customer experience platform. (Featured on DestinationCRM.com.)
Posted February 06, 2020

OnviSource Intellecta offers AI-driven multichannel analytics. (Featured on SpeechTechMag.com.)
Posted February 04, 2020

SproutLoud's end-to-end call tracking attribution solution includes artificial-intelligence-optimized speech recognition and call scoring. (Featured on SpeechTechMag.com.)
Posted February 04, 2020

Pop-up Service Desk helps companies handle increased help desk calls and trouble tickets during digital transformations. (Featured on DestinationCRM.com.)
Posted February 04, 2020

Nectar has expanded its diagnostic capabilities, including testing, monitoring, and resolution, across the contact center network. (Featured on DestinationCRM.com.)
Posted February 04, 2020

Koncept Analytics expects the global outsourced customer experience market to reach $81.5 billion in 2023, growing at a compound annual rate of 3.51 percent.
Posted January 31, 2020

LumenVox Version 8 offers an enhanced agent interface and a beefed-up fraud scanner. (Featured on SpeechTechMag.com.)
Posted January 31, 2020

Gladly Self Service gives localized, context-based answers specific to customers' current behavior and shopping histories.
Posted January 29, 2020

Akeira 2.0 is easier to set up, optimize, train, and manage.
Posted January 29, 2020

8x8 Contact Center adds payment processing and quality management.
Posted January 29, 2020

NICE incorporates sentiment data on top of predictive behavioral routing as part of CXone and Nexidia suite upgrades.
Posted January 29, 2020

Acquisition will advance ServiceNow's native AI capabilities to help work flow more smoothly across the enterprise, in all major languages.
Posted January 29, 2020

Contact Center 3.0 combines artificial intelligence, live agent services, marketing, and data analysis.
Posted January 29, 2020

Partnership gives Five9 Intelligent Cloud Contact Center users scalable and extensible knowledge management capabilities.
Posted January 29, 2020

NovelVox Universal Connector links Cisco, Avaya, Genesys, and Five9 contact centers to more than 70 third-party generic and industry-specific applications.
Posted January 29, 2020

Aircall brings its cloud contact center solution to TCG's SMB customers.
Posted January 29, 2020

Partnership helps engage customers in real time by unifying inbound call analytics data, conversational insights, and rich customer profiles. (Featured on DestinationCRM.com.)
Posted January 28, 2020

PCI Pal Digital offers security for payments across digital engagement channels, including webchat, social media, email, and SMS. (Featured on DestinationCRM.com.)
Posted January 28, 2020

Avaya is partnering with Noble to add capabilities to Avaya IX Contact Center.
Posted January 28, 2020

Altura partners with RingCentral to bring cloud communications and contact center solutions to its U.S. customers.
Posted January 28, 2020

Zendesk Marketplace now offers ChurnZero integration.
Posted January 27, 2020

Aircall has joined with CNSG to offer a UCaaS and CCaaS solution through thousands of partners nationwide.
Posted January 23, 2020

PCI Pal Agent Assist and IVR Payments achieve Cisco-compatible certification to provide integrated solutions that protect sensitive cardholder data in contact centers.
Posted January 22, 2020

New connectors let Teneo users bring conversational AI to more channels.
Posted January 16, 2020

MindTouch's solution is now available within Genesys Cloud.
Posted January 16, 2020

Epic CTI Connector for Cisco, Avaya, and Genesys empowers agents with patient's relevant information within Hyperspace.
Posted January 16, 2020

Version 6.2 of the CX Standard offers more guidelines into service journeys and more best practices.
Posted January 16, 2020

IDology incorporates additional countries into its multi-layered identity verification and authentication platform.
Posted January 15, 2020

Genesys has rolled out Genesys Cloud, its public cloud contact center platform.
Posted January 15, 2020

CallTower Direct Routing is linked to Microsoft's latest collaboration tool.
Posted January 15, 2020

GoTo's new integrations help customers drive greater productivity and efficiency in their communication and collaboration workflows. (Featured on DestinationCRM.com.)
Posted January 14, 2020

IPI is adding Aculab's VoiSentry biometrics engine into its contact center product suite. (Featured on SpeechTechMag.com.)
Posted January 13, 2020

TBI becomes a master agent for Avaya UCaaS and CCaaS products.
Posted January 08, 2020

Smarsh adds secure archiving, search, and play back of voice content from virtually any recording system. (Featured on SpeechTechMag.com.)
Posted January 08, 2020

QY Research projects a 13.84 percent CAGR for the global speech analytics market through 2025. (Featured on SpeechTechMag.com.)
Posted January 07, 2020

Vocantas' Communicate staffing app is now available as a mobile app.
Posted January 06, 2020

Cloud contact center and CRM providers join forces to power faster and more personalized customer experiences.
Posted January 06, 2020

VoiceFoundry's customer journey design expertise and Cyara's testing and assurance capabilities will help clients achieve smooth migration and CX design when migrating to Amazon Connect.
Posted December 20, 2019

CallRevu and Phone Ninjas join forces to provide car dealerships with data and training to improve phone skills.
Posted December 20, 2019

Aircall's App Marketplace features 50 integrations with technology partners from 12 categories
Posted December 20, 2019

Verint's RPA Discovery solution helps companies identify workflows that could better be performed by automation.
Posted December 18, 2019

Aspect Workforce Management v19 is now available on Microsoft's Azure cloud environment.
Posted December 18, 2019

Call Journey has added support for U.K. English to its conversation analytics solution. (Featured on SpeechTechMag.com.)
Posted December 18, 2019

Ribbon's cloud-native SBC has been successfully tested with Amazon Chime Voice Connector for SIP-based Media Recording (SIPREC). (Featured on SpeechTechMag.com.)
Posted December 17, 2019

AudioCodes' collaboration with AWS allows shared customers to stream phone calls to AWS machine learning services for recording, transcription, voice processing, and analysis. (Featured on SpeechTechMag.com.)
Posted December 17, 2019

Fonative will add Numeracle's NumeraCert and NumeraList for trusted calling in contact centers. (Featured on DestinationCRM.com.)
Posted December 17, 2019
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