The updated Version 6.6 includes tighter integrations and enhanced functionality for compliance and digital transformation.
Posted February 23, 2017
Bright Pattern has extended its global cloud contact center service to Australia and New Zealand.
Posted February 23, 2017
Noble's SmartAccept helps contact centers pare down the average time to answer incoming calls.
Posted February 22, 2017
Callision has launched a free cloud-based business phone system and carrier-independent contact center as a service.
Posted February 21, 2017
CafeX's real-time agent monitoring and coaching application is compatible with Avaya Aura customer engagement solutions.
Posted February 17, 2017
Kustomer is partnering with Talkdesk to provide integrated call center and voice functionality.
Posted February 16, 2017
The IP telephony/unified communications solution provider announces partnership with the developer of software-based unified communications products.
Posted February 16, 2017
Verint is partnering with Frontline Services to bring its workforce optimization portfolio to the Dutch market.
Posted February 16, 2017
Bright Pattern expands its presence in Japan to enhance local voice communications and improve regional compliance.
Posted February 16, 2017
Fresh off a funding round, IOVOX has opened a U.S. office and is expanding its call analytics offerings.
Posted February 15, 2017
Utilities OnCall 3.2 offers a more personalized IVR experience for callers.
Posted February 15, 2017
Zang Office is a customer communication platform that can be customized for small and midsized businesses.
Posted February 14, 2017
Strategic partnership provides contracting convenience and guaranteed competitive pricing to qualified government buyers through MicroAutomation's GSA Schedule.
Posted February 14, 2017
Avaya Enterprise Cloud for BPO, developed with Spoken Communications, addresses the digital transformation needs of contact center outsourcers.
Posted February 14, 2017
SeeSupport enables support agents to tap into customers' smartphones to troubleshoot problems and work with customers toward a fix.
Posted February 14, 2017
Bright Pattern is teaming up with Dizzion to bring omnichannel cloud computing securely to the desktop.
Posted February 14, 2017
LightBound's Cloud Contact Center is available as an add-on to its Integrated Voice portfolio.
Posted February 13, 2017
The partnership equips CarrierSales with 8x8's cloud contact center and unified communications technologies.
Posted February 10, 2017
Updated functionality includes total iPhone compatibility and control through personal assistant Siri.
Posted February 10, 2017
Radish can now sell its ChoiceView Visual IVR and Visual Live Assistance Platform to Oracle Cloud customers.
Posted February 08, 2017
Latest software provides message encryption, dongle offline licensing, and enterprise manager enhancements.
Posted February 08, 2017
Recent Cloud Phone updates also include enhancements to the admin interface design and user experience.
Posted February 08, 2017
Cyara's virtual agent application is compatible with key Avaya customer and team engagement solutions. (Featured on SpeechTechMag.com.)
Posted February 07, 2017
CallMiner signs LightComm as a reseller for Eureka speech analytics.
Posted February 02, 2017
Mila's integration with Slack allows contact center employees to manage workforce issues within the collaboration platform.
Posted February 02, 2017
Current CFO Ken Ostreng will become president and CEO in April.
Posted February 01, 2017
ShoreTel offers full services portfolio and simple migration to the cloud
Posted February 01, 2017
Cloud telephony provider Content Guru will deliver Verint workforce optimization and speech analytics solutions in the cloud. (Featured on SpeechTechMag.com.)
Posted February 01, 2017
The joint offering will provide advanced compliance recording for financial firms using Microsoft's Skype for Business. (Featured on SpeechTechMag.com.)
Posted February 01, 2017
IntelePeer combines cloud, contact center, premises voice into a single platform
Posted January 27, 2017
Users can control several system functions right through their headsets.
Posted January 25, 2017
New VoIP software integrates with CRM, ERP, and social media platforms to provide business and caller intelligence.
Posted January 25, 2017
Innovations relate to seamless communications across global enterprises and user experience for networked contact centers.
Posted January 24, 2017
Servion has updated its contact center-as-a-service platform with advanced reporting and predictive analytics.
Posted January 23, 2017
Auto Dialer automatically connects call center agents with prospects and customers in need of service.
Posted January 20, 2017
New feature helps contact center leaders better manage their service level agreements.
Posted January 19, 2017
The Noble Composer 11 upgrade offers increased agent flexibility and efficiency.
Posted January 19, 2017
The Zappix Visual IVR offering helps users build an integrated cloud IVR and Visual IVR experience with Twilio IVR integration.
Posted January 19, 2017
The contact center recording solution has been certified to support Microsoft's unified communications platform.
Posted January 18, 2017
A comprehensive industry solution lets retail banks collect and act on customer feedback. (Featured on SpeechTechMag.com.)
Posted January 17, 2017
New integration enables call centers and marketing departments to share valuable insights.
Posted January 17, 2017
The GeoFluent translation tool is now integrated with Salesforce.com's Service Cloud and Live Agent.
Posted January 16, 2017
Through the partnership, Vocantas IVR solutions are available to utilities.
Posted January 11, 2017
AskMe lets consumers and employees complete mobile surveys with or without an Internet connection.
Posted January 10, 2017
VHT's ntegration with Genesys' suite of solutions lets customers request a call back when the contact center is busy.
Posted January 10, 2017
net2phone's PicuP cloud-based phone service will leverage LiveNinja's messaging and live chat for SMBs.
Posted January 05, 2017
Verint Mobile Work View extends contact center employee engagement on mobile devices.
Posted January 04, 2017
Grand View Research expects the speech analytics market to grow by double digits over the next nine years.
Posted January 04, 2017
The home service business management software provider increases customer communications with field service techniocians.
Posted January 04, 2017
Conduent launches as a separate company for customer service and contact center outsourcing.
Posted January 04, 2017