MarketsandMarkets predicts that the contact center analytics market will be worth $1.48 billion by 2022. (Featured on SpeechTechMag.com.)
Posted July 18, 2017
LiveOps Skill Builder helps companies hire and train customer service representatives. (Featured on DestinationCRM.com.)
Posted July 18, 2017
West has unveiled Visual Voice to with audio-visual integration.
Posted July 17, 2017
Pilot explores how artificial intelligence can help travel agencies serve travelers better by fulfilling their most common service and support requests with smart technology.
Posted July 12, 2017
The latest release of CafeX Live Assist for Microsoft Dynamics 365 supports chatbot-to-agent escalation, mobile customer service, and agent productivity enhancements.
Posted July 12, 2017
NVM becomes a Verint Workforce Management reseller.
Posted July 10, 2017
Aircall has expanded its integration partner ecosystem with the launch of the Kustomer integration powered by Aircall's public API.
Posted July 07, 2017
Bright Pattern offers contact centers real-time caller data from The Data Group.
Posted July 06, 2017
LiveChat integration allows for real-time communications in the web channel.
Posted July 05, 2017
Omnibrowse lets customer service agents co-browse callers' computer screens during interactions.
Posted June 30, 2017
ExpectID Call Verification uses real-time mobile carrier data to greenlight legitimate callers and prevent contact center fraud.
Posted June 30, 2017
NICE has cerified Cyara's critical validation platform to aid with regulatory compliance.
Posted June 30, 2017
OpenMethods and Five9 have partnered to enable omnichannel interaction for contact centers using Oracle Service Cloud.
Posted June 30, 2017
New partnership enables Softchoice to add 8x8 cloud-based unified communications, team collaboration, and contact center solutions to its portfolio.
Posted June 29, 2017
3CLogic's latest AI release leverages Amazon Lex to streamline customer service automation.
Posted June 29, 2017
The alliance will create and end-to-end solution that combines research, technology, and consulting services to improve customer experience programs.
Posted June 29, 2017
COPC's RevealCX is a quality monitoring and business intelligence software package for contact centers.
Posted June 28, 2017
CallMiner Eureka Starter Edition brings speech analytics to small contact centers and companies starting with analytics.
Posted June 28, 2017
Partnership will deliver cloud contact center solutions for businesses.
Posted June 27, 2017
Omniquo's artificial intelligence agent will to be available through Talkdesk's AppConnect.
Posted June 27, 2017
Avaya Customer Engagement Cloud brings together solutions inthe Avaya Oceana platform.
Posted June 27, 2017
Maximus and Interactions have partnered to bring intelligent virtual assistants to federal agencies.
Posted June 27, 2017
Comm100 has added a chatbot feature to its portfolio of chat products, which also includes a new audio and video chat feature.
Posted June 26, 2017
GeoFluent for Enterprise Service Management expands the GeoFluent platform for help desks and service desks.
Posted June 26, 2017
eGain Solve for Cisco helps contact center agents using Cisco Finesse deliver a connected digital experience with AI knowledge, proactive digital engagement, and connected analytics.
Posted June 26, 2017
The integration brings personalized video to visual IVR.
Posted June 23, 2017
Nina Coach helps organizations train and deploy human-assisted virtual assistants powered by artificial intelligence. (Featured on SpeechTechMag.com.)
Posted June 21, 2017
Self-configurable builder enables companies to develop their own chatbots in a few simple steps.
Posted June 21, 2017
TeleTech Humanify delivers personalized, end-to-end customer engagement through consulting, technology, and operations.
Posted June 21, 2017
Bright Pattern's new contact center applications add the cognitive power of IBM Watson for sentiment screening.
Posted June 21, 2017
Government agencies will now have access to the first cloud contact center solution available directly from a FedRAMP-authorized provider
Posted June 16, 2017
The Via 17 release contains major enhancements to Aspect's cloud Customer Engagement Center, including new self-service, interaction management, and workforce optimization capabilities.
Posted June 15, 2017
The partnership will allow customers to benefit from deep integration of Zappix VIVR (Visual Integrated Voice Response) with Avaya call center capabilities.
Posted June 14, 2017
Exceptional Service ACD Call Center Module leverages cloud-based managed VOICE Platform to help hotels increase staff response.
Posted June 14, 2017
Five9 will offer Genband's unified communications and WebRTC products to its customers.
Posted June 13, 2017
The partnership has led to the creation of a voice of the customer analytics solution. (Featured on SpeechTechMag.com.)
Posted June 13, 2017
Verint releases packaged workforce optimization solutions designed specifically for midsized contact centers.
Posted June 12, 2017
Latest release provides more application and testing coverage for voice and contact center applications. (Featured on SpeechTechMag.com.)
Posted June 12, 2017
TeamSupport users can now post messages to Slack channels via a new ticket automation function.
Posted June 08, 2017
Bold360 is a new intelligent, omnichannel customer engagement platform.
Posted June 08, 2017
The new Freshworks umbrella brand better identifies the company as a business software suite provider.
Posted June 07, 2017
ContactRelief's Disaster Decision Engine helps contact centers know when to suspend and resume operations during disasters.
Posted June 06, 2017
TELUS' new omnichannel customer support solution connects customers to more knowledgeable agents.
Posted June 06, 2017
The deal enables Jenne to add 8x8 cloud-based unified communications, team collaboration, contact center solutions to its portfolio.
Posted June 01, 2017
Avaya has validated a portfolio of desktop and conference phones with the BroadSoft BroadWorks platform for use by service providers.
Posted May 31, 2017
Bright Pattern's Integration with Telegram brings messaging to its cloud-based contact center platform.
Posted May 31, 2017
The bots involved help Cisco users find answers about Cisco Spark and WebEx.
Posted May 31, 2017
CSI's latest Cisco certification enhances user capabilities to include a full range of customer engagement and agent empowerment features.
Posted May 30, 2017
New Security Suite integrates facial and behavioral biometrics with voice biometrics solutions, to secure customer service interactions across channels.
Posted May 24, 2017
Support personnel can remotely assist customers with a live view of their iOS, Android, and other device screens.
Posted May 24, 2017