Quiq IQ helps companies build bots for customer service across messaging channels. (Featured on DestinationCRM.com.)
Posted February 12, 2020
Brekeke has connected its office telephony system with Zoho's cloud-based CRM platform. (Featured on DestinationCRM.com.)
Posted February 11, 2020
Kustomer is certified for commitment to create and maintain a secure operating environment for customer data. (Featured on DestinationCRM.com.)
Posted February 11, 2020
RingCentral extends large enterprise reach by joining Atos' Digital Workplace solutions portfolio.
Posted February 11, 2020
Zappix has expanded the capabilities and integrations for its customer experience platform. (Featured on DestinationCRM.com.)
Posted February 06, 2020
OnviSource Intellecta offers AI-driven multichannel analytics. (Featured on SpeechTechMag.com.)
Posted February 04, 2020
SproutLoud's end-to-end call tracking attribution solution includes artificial-intelligence-optimized speech recognition and call scoring. (Featured on SpeechTechMag.com.)
Posted February 04, 2020
Pop-up Service Desk helps companies handle increased help desk calls and trouble tickets during digital transformations. (Featured on DestinationCRM.com.)
Posted February 04, 2020
Nectar has expanded its diagnostic capabilities, including testing, monitoring, and resolution, across the contact center network. (Featured on DestinationCRM.com.)
Posted February 04, 2020
Koncept Analytics expects the global outsourced customer experience market to reach $81.5 billion in 2023, growing at a compound annual rate of 3.51 percent.
Posted January 31, 2020
LumenVox Version 8 offers an enhanced agent interface and a beefed-up fraud scanner. (Featured on SpeechTechMag.com.)
Posted January 31, 2020
Gladly Self Service gives localized, context-based answers specific to customers' current behavior and shopping histories.
Posted January 29, 2020
Akeira 2.0 is easier to set up, optimize, train, and manage.
Posted January 29, 2020
8x8 Contact Center adds payment processing and quality management.
Posted January 29, 2020
NICE incorporates sentiment data on top of predictive behavioral routing as part of CXone and Nexidia suite upgrades.
Posted January 29, 2020
Acquisition will advance ServiceNow's native AI capabilities to help work flow more smoothly across the enterprise, in all major languages.
Posted January 29, 2020
Contact Center 3.0 combines artificial intelligence, live agent services, marketing, and data analysis.
Posted January 29, 2020
Partnership gives Five9 Intelligent Cloud Contact Center users scalable and extensible knowledge management capabilities.
Posted January 29, 2020
NovelVox Universal Connector links Cisco, Avaya, Genesys, and Five9 contact centers to more than 70 third-party generic and industry-specific applications.
Posted January 29, 2020
Aircall brings its cloud contact center solution to TCG's SMB customers.
Posted January 29, 2020
Partnership helps engage customers in real time by unifying inbound call analytics data, conversational insights, and rich customer profiles. (Featured on DestinationCRM.com.)
Posted January 28, 2020
PCI Pal Digital offers security for payments across digital engagement channels, including webchat, social media, email, and SMS. (Featured on DestinationCRM.com.)
Posted January 28, 2020
Avaya is partnering with Noble to add capabilities to Avaya IX Contact Center.
Posted January 28, 2020
Altura partners with RingCentral to bring cloud communications and contact center solutions to its U.S. customers.
Posted January 28, 2020
Zendesk Marketplace now offers ChurnZero integration.
Posted January 27, 2020
Aircall has joined with CNSG to offer a UCaaS and CCaaS solution through thousands of partners nationwide.
Posted January 23, 2020
PCI Pal Agent Assist and IVR Payments achieve Cisco-compatible certification to provide integrated solutions that protect sensitive cardholder data in contact centers.
Posted January 22, 2020
New connectors let Teneo users bring conversational AI to more channels.
Posted January 16, 2020
MindTouch's solution is now available within Genesys Cloud.
Posted January 16, 2020
Epic CTI Connector for Cisco, Avaya, and Genesys empowers agents with patient's relevant information within Hyperspace.
Posted January 16, 2020
Version 6.2 of the CX Standard offers more guidelines into service journeys and more best practices.
Posted January 16, 2020
IDology incorporates additional countries into its multi-layered identity verification and authentication platform.
Posted January 15, 2020
Genesys has rolled out Genesys Cloud, its public cloud contact center platform.
Posted January 15, 2020
CallTower Direct Routing is linked to Microsoft's latest collaboration tool.
Posted January 15, 2020
GoTo's new integrations help customers drive greater productivity and efficiency in their communication and collaboration workflows. (Featured on DestinationCRM.com.)
Posted January 14, 2020
IPI is adding Aculab's VoiSentry biometrics engine into its contact center product suite. (Featured on SpeechTechMag.com.)
Posted January 13, 2020
TBI becomes a master agent for Avaya UCaaS and CCaaS products.
Posted January 08, 2020
Smarsh adds secure archiving, search, and play back of voice content from virtually any recording system. (Featured on SpeechTechMag.com.)
Posted January 08, 2020
QY Research projects a 13.84 percent CAGR for the global speech analytics market through 2025. (Featured on SpeechTechMag.com.)
Posted January 07, 2020
Vocantas' Communicate staffing app is now available as a mobile app.
Posted January 06, 2020
Cloud contact center and CRM providers join forces to power faster and more personalized customer experiences.
Posted January 06, 2020
VoiceFoundry's customer journey design expertise and Cyara's testing and assurance capabilities will help clients achieve smooth migration and CX design when migrating to Amazon Connect.
Posted December 20, 2019
CallRevu and Phone Ninjas join forces to provide car dealerships with data and training to improve phone skills.
Posted December 20, 2019
Aircall's App Marketplace features 50 integrations with technology partners from 12 categories
Posted December 20, 2019
Verint's RPA Discovery solution helps companies identify workflows that could better be performed by automation.
Posted December 18, 2019
Aspect Workforce Management v19 is now available on Microsoft's Azure cloud environment.
Posted December 18, 2019
Call Journey has added support for U.K. English to its conversation analytics solution. (Featured on SpeechTechMag.com.)
Posted December 18, 2019
Ribbon's cloud-native SBC has been successfully tested with Amazon Chime Voice Connector for SIP-based Media Recording (SIPREC). (Featured on SpeechTechMag.com.)
Posted December 17, 2019
AudioCodes' collaboration with AWS allows shared customers to stream phone calls to AWS machine learning services for recording, transcription, voice processing, and analysis. (Featured on SpeechTechMag.com.)
Posted December 17, 2019
Fonative will add Numeracle's NumeraCert and NumeraList for trusted calling in contact centers. (Featured on DestinationCRM.com.)
Posted December 17, 2019