Talkdesk is expanding its cloud contact center capabilities through an app marketplace.
Posted April 26, 2017
WebText's integrates its messaging app with Oracle Service Cloud.
Posted April 26, 2017
Anywhere365's integrated Skype for Business contact center pushes customer base with the latest release.
Posted April 21, 2017
Latest release enables inContact users to drive business results in their contact centers.
Posted April 20, 2017
Zang Workflow features a drag-and-drop development environment for creating smart communication apps and workflows.
Posted April 19, 2017
The communications platform-as-a-service provider has opened up its application programming interfaces to allow developers to add communications functions to any mobile and web app.
Posted April 19, 2017
Technology allows sharing of visual and other data in real time during calls.
Posted April 19, 2017
Verint's Workforce Optimization suite has been certified as compatible with Cisco's Unified Communications Manager solution.
Posted April 18, 2017
Infinium Global Research predicts the market will more than double in the next five years.
Posted April 12, 2017
With customizable workflows, NICE Quality Central provides end-to-end automation and insight throughout the customer's journey and across complex processes.
Posted April 12, 2017
PlanetOne Becomes a RingCentral Premier Master Agent Partner to transition enterprises to cloud communication solutions.
Posted April 12, 2017
MiaRec has been certified for use with Avaya Aura Communication Manager 7.0, Avaya Aura Session Manager 7.0, and Avaya Session Border Controller for Enterprise (SBCE) 7.1.
Posted April 12, 2017
Organizations can now connect Zendesk and other systems to Usermind to unify customer data. (Featured on DestinationCRM.com.)
Posted April 11, 2017
The new release of CTIntegrations' web client solution enhances agent and customer collaboration, search functionality, and reporting. (Featured on DestinationCRM.com.)
Posted April 11, 2017
Aspect Software launches its Via customer engagement platform in Europe.
Posted April 11, 2017
Dizzion's virtual desktops can now be integrated into inContact's cloud contact center software.
Posted April 06, 2017
Mobile, chat, and social media customer interactions will increase at the expense of live-agent voice, finds Frost & Sullivan.
Posted April 05, 2017
CX Contact Center solution transcribes recorded calls and applies text and sentiment analytics. (Featured on SpeechTechMag.com.)
Posted April 05, 2017
Nuance's Transcription Engine is being used by OnviSource's speech-to-text and analytics solutions. (Featured on SpeechTechMag.com.)
Posted April 05, 2017
Calabrio acquires Symmetrics to deliver data orchestration and visual reporting
Posted April 04, 2017
The PureCloud customer engagement solution meets PCI DSS Service Provider Level 2 standards for securing consumer data.
Posted April 04, 2017
VoiceFoundry's CTI Connector will link voice calls to the Freshdesk help desk ticketing solution.
Posted March 30, 2017
Real-time messaging platform BBB now" gives businesses a simple, direct way to engage with customers on mobile devices.
Posted March 29, 2017
STC Group's new VoiceKey.PLATFORM release coincides with the launch of two new biometric solutions VoiceKey.AGENT and VoiceKey.FRAUD. (Featured on SpeechTechMag.com>/em>.)
Posted March 29, 2017
LiveWorld adds support for WeChat, Telegram, and web chat.
Posted March 28, 2017
The latest version of RingCentral Office introduces team messaging and collaboration APIs, chatbot and AI support, and 40 out-of-the-box integrations.
Posted March 24, 2017
Zappix Visual IVR authoring tool allows developers to build a Visual IVR with voice IVR using a drag-and-drop interface with scripting that supports VoiceXML and IVR services such as Twilio and Plivo.
Posted March 24, 2017
The latest version of Confirmit's Horizons analytics platform adds new text analytics capabilities.
Posted March 23, 2017
A new agent interface and Skylight feature facilitates interactions between agents and customers.
Posted March 22, 2017
8X8 ContactNow enhances customer experiences for informal and non-traditional contact centers.
Posted March 22, 2017
The integration of Blueworx Voice Response with IBM Watson supports real-time IVR communication using IBM's Watson's speech APIs.
Posted March 22, 2017
The integration brings unified communications applications directly into Microsoft's latest CRM platform.
Posted March 22, 2017
The acquisition of HipMob furthers Conversocial's shift toward the convergence of social, messaging, web chat, and in-app messaging.
Posted March 22, 2017
New offering uncovers insight from customer channel engagements. (Featured on DestinationCRM.com.)
Posted March 21, 2017
Two-way text messaging is available through Inference Studio 4.2 for North America.
Posted March 21, 2017
Aculab VoiSentry will allow developers to add voice authentication to any business application. (Featured on SpeechTechMag.com.)
Posted March 20, 2017
The contact center consulting firm has added CX Health Check, CX Snapshotz, and CX Evaluation to its portfolio of services.
Posted March 17, 2017
New Virtual Observer workforce optimization features combine agent performance measurement and quality management.
Posted March 17, 2017
New product and implementation packages better align features and value with company needs.
Posted March 15, 2017
Rolodesk will be a mobile-first customer support solution for SMBs and startups.
Posted March 15, 2017
Bright Pattern partners with Next Caller to provide Advanced Caller ID from a database of more than 500 million caller profiles in real time.
Posted March 14, 2017
The spring release extends Einstein artificial intelligence capabilities to all customer-facing professionals and enables advanced image recognition. (Featured on DestinationCRM.com.)
Posted March 10, 2017
The Zappix healthcare Visual IVR combines visual and voice service via smartphone.
Posted March 09, 2017
The partnership brings advanced artificial intelligence and deep learning to contact center interactions.
Posted March 07, 2017
Voxai clients can now add callback options to their contact centers.
Posted March 07, 2017
The AQUA conversational platform enables employees to create conversational intelligence with zero code changes.
Posted March 03, 2017
Verint connects to Tango Networks' mobile solution to extend its Customer Engagement Optimization solutions to mobile environments. (Featured on DestinationCRM.com.)
Posted March 02, 2017
The TV network will deploy Eureka speech analytics across three call centers. (Featured on SpeechTechMag.com.)
Posted March 02, 2017
The enhanced RTA solution uses NICE's automatic enrollment to authenticate customers during self-service interactive voice response calls or those handled by agents.
Posted March 02, 2017
MiaRec's call recording has completed interoperability testing with the Metaswitch CFS platform.
Posted March 02, 2017