News Briefs

Genesys brings the Genesys Multicloud CX solution to Google Cloud and deepens its integration with Google Cloud Contact Center AI, BigQuery, and Kubernetes Engine.
Posted November 15, 2021

Kustomer's new features enable businesses to communicate proactively and deliver more personalized customer experiences across additional channels.
Posted November 10, 2021

With its Patch acquisition, CleverTap is expanding its in-app calling capabilities.
Posted November 10, 2021

The Insight Partners expects the global cloud communications platform market to grow at 25.3 percent per year for the next seven years.
Posted November 10, 2021

Nimble Workflows automates contact management functions across departments, including customer service. (Featured on DestinationCRM.com.)
Posted November 09, 2021

Marchex Anywhere expands access to CPaaS, UCaaS and CCaaS platforms for Marchex Conversation Intelligence. (Featured on DestinationCRM.com.)
Posted November 09, 2021

Yellow.ai's Inbox is an omnichannel customer support helpdesk that unifies customer contacts. (Featured on DestinationCRM.com.)
Posted November 09, 2021

Oracle Cloud Infrastructure (OCI) AI services help developers and data scientists apply AI to enterprise scenarios, including contact center interactions. (Featured on DestinationCRM.com.)
Posted November 05, 2021

Embedded in the Genesys Cloud CX platform, eGain Knowledge Hub for Genesys delivers proactive knowledge and AI conversational guidance to contact center agents.
Posted November 04, 2021

Through this integration, Microsoft Teams users gain customer support with multi-camera livestreaming video capabilities.
Posted November 03, 2021

UJET adds workforce engagement capabilities to its CCaaS 3.0 cloud contact center through a partnership with Playvox.
Posted November 03, 2021

CallMiner's Fall Release offers new capabilities, pre-built solutions, and cloud-based integrations. (Featured on SpeechTechMag.com.)
Posted November 02, 2021

Forsta's partnership with Lumoa will streamline open-ended feedback using artificial intelligence. (Featured on DestinationCRM.com.)
Posted November 01, 2021

IntelePeer Reputation Management helps businesses protect outbound calls from being mislabeled as fraud or spam. (Featured on DestinationCRM.com.)
Posted November 01, 2021

Haptik's Enterprise CX Platform is a self-service, low-code environment for building intelligent virtual assistants. (Featured on SpeechTechMag.com.)
Posted October 29, 2021

NICE CXone's Fal 2021 release accelerates CX digital transformation with new integrated intelligent self-service and Enlighten AI-powered agent engagement solutions.
Posted October 28, 2021

OnviSource has integrated Voicegain's deep learning-based speech-to-text platform into its Intellecta multichannel analytics solution.
Posted October 27, 2021

Engageware and Glia are helping financial institutions provide customer support through digital channels.
Posted October 27, 2021

Khoros' integration with Amazon Connect allows contact centers to unify and orchestrate customer engagement from digital voice to chat, SMS, social, and self-service through a single pane of glass.
Posted October 27, 2021

Alida's Fall 2021 Release brings deeper AI, analytics, and integrations. (Featured on DestinationCRM.com.)
Posted October 26, 2021

Intradiem Staffing helps contact centers optimize employee levels.
Posted October 26, 2021

LiveVox WFM helps contact centers manage staffing with tools for scheduling, forecasting, and reporting.
Posted October 26, 2021

Glia brings its digital customer service solution to Q2's bank and credit union customers.
Posted October 25, 2021

InterVision is offering AWS's Amazon Connect contact center suite as part of its unified communications offerings.
Posted October 21, 2021

Google Cloud has been named UJET's preferred cloud partner for its contact center-as-a-service products.
Posted October 21, 2021

Automation Anywhere for Contact Centers is a cloud-native, AI-driven solution for contact centers powered by Genesys and Google.
Posted October 20, 2021

ServiceNow Messaging Service lets companies communicate with customers and employees using SMS and WhatsApp.
Posted October 20, 2021

Vonage adds conversational commerce with its acquisition of Jumper.ai. (Featured on DestinationCRM.com.)
Posted October 19, 2021

Cisco has added Webex Calling features and Webex Customer Experience and Communications Platform as a Service (CPaaS) enhancements .
Posted October 19, 2021

Observe.AI's Intelligent Workforce Platform brings AI and conversation intelligence to its contact center workforce solution.
Posted October 19, 2021

With its acquisition of Koopid, Dialpad can offer comprehensive and intelligent omnichannel support through Dialpad Contact Center.
Posted October 19, 2021

CallMiner's acquisition of OrecX enables audio and screen capture use cases beyond the contact center.
Posted October 18, 2021

Meeami's ClearVoice noise cancellation software is available for contact center agents on laptops and desktops.
Posted October 18, 2021

Avaya Experience Builders aligns Avaya services, partners, and developers to help companies build customer and employee experiences.
Posted October 18, 2021

LiveVox's SmartStart portal provides contact centers immediate platform readiness and access to LiveVox applications and processes.
Posted October 15, 2021

RingCentral pPlatform innovations help organizations embrace hybrid work environments.
Posted October 15, 2021

QBox and Cognigy partnership delivers natural language understanding performance management and testing to conversational AI. (Featured on SpeechTechMag.com.)
Posted October 14, 2021

8x8's Global Reach and XCaaS cloud infrastructure provides Canadian organizations with connectivity and reliability for customer communications.
Posted October 14, 2021

Khoros' Autumn Innovation Release includes a no-code chatbot, messaging enhancements, and Zoom integration. (Featured on DestinationCRM.com.)
Posted October 14, 2021

VHT's acquisition of Survey Dynamix enhances VHT's Mindful customer callback capabilities by adding real-time customer surveys to its suite of customer experience (CX) services. (Featured on DestinationCRM.com.)
Posted October 14, 2021

Cyara's LiveVQ offers real-time voice quality monitoring and diagnostics for at-home and remote agents. (Featured on DestinationCRM.com.)
Posted October 14, 2021

RingCentral Rise offers unique, co-branded unified cloud communications for service providers and their customers.
Posted October 13, 2021

With Conviva for Service Cloud, publishers can now deliver relevant streaming performance data into the hands of agents.
Posted October 13, 2021

Amazon Connect contact centers can accept payments through PCI Pal integration. (Featured on DestinationCRM.com)
Posted October 12, 2021

Treasure Data's CDP for Service unifies customer data across touchpoints. (Featured on DestinationCRM.com.)
Posted October 12, 2021

Zowie Diagnostics is a tool for aligning customer service and automation. (Featured on DestinationCRM.com.)
Posted October 11, 2021

Sharpen's OmniOut is an agentless outbound communication tool for proactive customer and prospect outreach. (Featured on SmartCustomerService.com.)
Posted October 08, 2021

NICE CXi aligns critical components of the NICE CXone cloud contact center suite. (Featured on DestinationCRM.com.)
Posted October 07, 2021

NovelVox's agent desktop for Cisco Webex provides a single pane of glass for customer interactions.
Posted October 07, 2021

Plivo's Contacto CCaaS solution is geared toward omnichannel, mobile-first customer interactions. (Featured on DestinationCRM.com.)
Posted October 06, 2021
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