Ada voice, co-pilot builder tools, and new generative AI capabilities bring customer experience automation across all channels.
Posted April 18, 2023
TouchPoint One's latest Sidekick update creates targeted, actionable coaching plans for contact center supervisors and agents.
Posted April 14, 2023
Following an integration with Genesys' Cloud CX platform, Calabrio ONE is now available in Genesys' AppFoundry marketplace.
Posted April 13, 2023
Zendesk's OpenAI collaboration uses generative AI to respond to customer support tickets.
Posted April 13, 2023
LivePerson and Cohere will work together to help companies create and deploy large-language models adapted to their specific business needs,
Posted April 11, 2023
Tethr couples real-time insights and in-the-moment agent assistance with research-backed post-call analytics.
Posted April 11, 2023
Powered by Verint Da Vinci AI, Verint IVA enhancements help companies deliver customer experience automation at scale.
Posted April 11, 2023
Aircall can now provide call and voicemail transcripts for sales and support teams. (Featured on SpeechTechMag.com.)
Posted April 06, 2023
Khoros's integration with Trustpilot helps companies manage reviews alongside everyday social care
Posted April 06, 2023
Calabrio adds OpenAI's ChatGPT and GPT-3 to Calabrio ONE.
Posted April 06, 2023
SuccessKPI's AI-driven Insight and Action platform integrates with Zoom.
Posted April 03, 2023
New capabilities in CXone's Spring 2023 release provide real-time interaction guidance and low-code smart self-service options.
Posted April 03, 2023
XSELL Technologies has partnered with NICE to deliver its XSELL HiPer Agent Experience on NICE's CXone.
Posted March 31, 2023
Cognigy integrates its conversational and generative AI technology with Avaya Experience Platform.
Posted March 31, 2023
TCN and Prodigal have teamed uo to support contact center agents with cloud and AI technologies.
Posted March 30, 2023
Verint's new partnership with Google Cloud leverages a platform-to-platform approach to customer experience automation.
Posted March 29, 2023
Five9 Agent Assist 2.0 includes AI Summary powered by OpenAI.
Posted March 29, 2023
Cognigy's conversational AI is now integrated with Genesys and Foundever solutions and available to their networks.
Posted March 28, 2023
Cisco's new artificial intelligence capabilities include new agent coaching, topic summarization, and coding workflows.
Posted March 28, 2023
Linc's GPT integration brings conversational customer support capabilities to retailers.
Posted March 28, 2023
Bandwidth Maestro helps companies integrate real-time voice apps across unified communications, cloud contact center, and AI platforms.
Posted March 28, 2023
Cyara's acquisition of Spearline expands its solutions for AI and cloud contact center migration assurance.
Posted March 28, 2023
LiveVox has integrated its cloud contact center technology with CGI's collections platform for financial firms.
Posted March 28, 2023
Genesys GCXNow is a free trial version of the Genesys Cloud CX platform.
Posted March 28, 2023
Five9's new integration helps agents handle interactions across channels.
Posted March 27, 2023
UJET works with Google Cloud to implement a the UJET WFM suite, with contact center forecasting, scheduling, and adherence monitoring.
Posted March 27, 2023
AmazonChime SDK Call Analytics provides real-time voice tone analysis and speaker search.
Posted March 27, 2023
Tata Communications' Jamvee is an integrated, cloud-based calling and collaboration solution for global companies.
Posted March 27, 2023
NICE Enlighten Actions combines NICE's own Enlighten AI with OpenAI's ChatGPT for generative AI.
Posted March 27, 2023
Cresta'a contact center customers can harness artificial intelligence to retain customers and tap new revenue streams.
Posted March 27, 2023
Calabrio has integrated its workforce management solution with Zoom Contact Center.
Posted March 27, 2023
CallMiner's new redaction and summarization are backed by artificial intelligence trained on millions of conversations.
Posted March 27, 2023
InMoment's ChatGPT addition brings generative capabilities to customer feedback.
Posted March 23, 2023
Expanded partnership enables Five9 to resell Invoca PreSense, delivering a joint solution that provides contact center agents a pre-call picture of customers' digital activity.
Posted March 23, 2023
Eventus becomes a Verint value-added reseleer, bringing Verint's Digital-First Engagement solutions to customers worldwide.
Posted March 23, 2023
Partnership brings together SpeechLogix's advanced contact center solution and CM.com's omnichannel business messaging.
Posted March 23, 2023
Sprinklr's latest release includes 120 customer service and 25 AI innovations.
Posted March 22, 2023
By integrating with SAP CRM Sales and SAP CRM Service Manager, 3CLogic delivers cloud contact center capabilities to enhance customer engagements while optimizing business workflows and operations.
Posted March 22, 2023
LV19 empowers contact center professionals to drive collaboration and productivity.
Posted March 22, 2023
Carahsoft will distribute Verint's customer engagement solutions to the public sector. (Featured on DestinationCRM.com.)
Posted March 17, 2023
Call Link enables video-based customer support calls through a simple URL. (Featured on DestinationCRM.com.)
Posted March 16, 2023
Waterfield Tech's Impact Analysis is a consultative service to identify contact center inefficiencies and make recommendations for improvement.
Posted March 16, 2023
MarketsandMarkets expects the UCC market to nearly double in five years.
Posted March 15, 2023
PolyAI's conversational assistant is integrated with Twilio's Flex and Programmable Voice platforms. (Featured on SpeechTechMag.com.)
Posted March 14, 2023
Grand View Research expects the global intelligent virtual assistant market to grow by 24.3 percent per year, propelled largely by speech technology developments. (Featured on SpeechTechMag.com.)
Posted March 14, 2023
Research Dive expects the global conversational artificial intelligence market to grow at a compound annual rate of 24.5 percent for the next eight years. (Featured on SpechTechMag.com.)
Posted March 14, 2023
Intercom's Fin is the first customer service bot built with OpenAI's GPT-4. (Featured on DestinationCRM.com.)
Posted March 14, 2023
MetTel and Talkdesk are pairing up to bring an AI-powered, unified customer experience.
Posted March 14, 2023
Earning the Google Cloud CCAI specialization sets a benchmark for future cloud contact center solution implementations.
Posted March 14, 2023
8x8 is delivering a conversational AI solution and tailored supervisor experience for 8x8 Contact Center together with platform-wide integration with OpenAI.
Posted March 10, 2023