News Briefs

The 3.16 Summer Release provides tools for contact center supervisors to manage agents and day-to-day operations with added customizations.
Posted August 30, 2017

The integration expands credit union access to self-pay channels and merchant services. (Featured on SpeechTechMag.com.)
Posted August 29, 2017

24/7 Wall St. names Comcast the worst and Amazon the best. (Featured on DestinationCRM.com.)
Posted August 29, 2017

CogniCor will provide conversation-based artificial intelligence logic in a virtual assistant integrated with NICE inContact CXone.
Posted August 25, 2017

Voxbone customers can now use cloud-based speech analytics from CallMiner.
Posted August 25, 2017

The new interactive voice response systems helps healthcare organizations capture customer bill payments.
Posted August 24, 2017

The Zappix Visual IVR letrs businesses communicate with deaf customers while complying with accessibity regulations.
Posted August 23, 2017

The new CC-One platform includes integrated workforce optimization, IVR, unified commuinications, analytics, and more in a single product.
Posted August 23, 2017

Amelia's patent covers the technology that transforms data into information to help customers resolve issues.
Posted August 22, 2017

Posted August 21, 2017

SpiceCSM offers its application on the CXexchange Marketplace to enhance the agent experience for NICE inContact CXone users.
Posted August 21, 2017

ProTel's WebRTC-based mobile app for businesses provides omnichannel online customer services.
Posted August 21, 2017

Tom Schollmeyer to lead the company through its next growth phase.
Posted August 18, 2017

Clara is an AI-driven intelligent agent for collecting and acting on customer feedback.
Posted August 17, 2017

Verint Recording for Public Safety delivers omnichannel recording, analytics, and incident reconstruction.
Posted August 17, 2017

ZOSE is a search engine designed for omnichannel contact center optimization.
Posted August 16, 2017

AIVA empowers companiesto build once and deploy anywhere across customer touchpoints.
Posted August 16, 2017

CallMiner speech analytics now supports 30 languages with PCI-compliant redaction of sensitive information.
Posted August 15, 2017

Dennis Fois takes over as president and chief operating officer. (Featured on DestinationCRM.com.)
Posted August 15, 2017

Fonolo's cloud-based call-backs are now available contact centers using Talkdesk.
Posted August 15, 2017

Inbenta will provide hybrid chat and chatbot technology via CXexchange to NICE inContact users.
Posted August 14, 2017

VoiceBase integrates its recording and speech analytics offering into Voxbone's communications platform. (Featured on SpeechTechMag.com.)
Posted August 11, 2017

Elafris now supports Alexa through its virtual agent platform for the insurance industry.
Posted August 09, 2017

New service speeds lab environment setup, testing and application delivery for Genesys users.
Posted August 09, 2017

Prestophone is a cloud-based voice platform.
Posted August 09, 2017

Verba's Collaboration Compliance and Recording Platform has been verified for compatibility with Citrix HDX RealTime Optimization Pack, XenApp, and XenDesktop in a Microsoft Skype for Business environment.
Posted August 04, 2017

SpotLight offers tools to improve agent efficiency and ensure regulatory compliance for mortgage servicing firms.
Posted August 03, 2017

Agent Dashboard provides agents with real-time insight into calls into the Visual IVR.
Posted August 02, 2017

NewVoiceMedia has introduced Conversation Analyzer as part of the Summer '17 release of ContactWorld. (Featured on SpeechTechMag.com.)
Posted July 31, 2017

LiveWorld Platform integrates smart automation and human agents for real-time customer service at scale.
Posted July 31, 2017

Forty 7 Ronin's QuickStart tuning options and customized managed services packages offer streamlined analysis.
Posted July 28, 2017

New relationship enables Ingram Micro to distribute 8x8 cloud communications and contact center solutions.
Posted July 27, 2017

Five new features round out the latest version of Foresee's CX Suite.
Posted July 26, 2017

New offerings provide customers with expertise and resources needed to fully recognize business value of Calabrio ONE. (Featured on SpeechTechMag.com.)
Posted July 25, 2017

Zenylitics will incorporate CallMiner Eureka speech analytics with its extensive contact center and speech analytics products into a full-service quality assurance offering.
Posted July 25, 2017

Five9 has moved its contact center-as-a-service to Microsoft's AppSource marketplace.
Posted July 25, 2017

Verint Customer Engagement solutions are now available in the cloud and on premises through a collaboration with Group Elite Communications.
Posted July 25, 2017

Nvidia's program fosters advances in artificial intelligence and data science.
Posted July 20, 2017

Verint's cloud-based knowledge solution advances employee engagement, information access, and consistency across customer service channels.
Posted July 19, 2017

Updated contact center application enhances agent experience with intelligent SMS routing and integration, task and activity queuing, and support for Office 365 Federated Agents.
Posted July 19, 2017

MarketsandMarkets predicts that the contact center analytics market will be worth $1.48 billion by 2022. (Featured on SpeechTechMag.com.)
Posted July 18, 2017

LiveOps Skill Builder helps companies hire and train customer service representatives. (Featured on DestinationCRM.com.)
Posted July 18, 2017

West has unveiled Visual Voice to with audio-visual integration.
Posted July 17, 2017

Pilot explores how artificial intelligence can help travel agencies serve travelers better by fulfilling their most common service and support requests with smart technology.
Posted July 12, 2017

The latest release of CafeX Live Assist for Microsoft Dynamics 365 supports chatbot-to-agent escalation, mobile customer service, and agent productivity enhancements.
Posted July 12, 2017

NVM becomes a Verint Workforce Management reseller.
Posted July 10, 2017

Aircall has expanded its integration partner ecosystem with the launch of the Kustomer integration powered by Aircall's public API.
Posted July 07, 2017

Bright Pattern offers contact centers real-time caller data from The Data Group.
Posted July 06, 2017

LiveChat integration allows for real-time communications in the web channel.
Posted July 05, 2017

Omnibrowse lets customer service agents co-browse callers' computer screens during interactions.
Posted June 30, 2017
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