The contact center and office headset market is poised to double by 2021.
Posted November 05, 2015
3CLogic has added multichannel capabilities in its latest release.
Posted November 05, 2015
Kampyle's NebualCX lets companies see, share, and act on customer feedback.
Posted November 04, 2015
Patents relate to the company's callback technology.
Posted November 04, 2015
Patent improves how customers search and locate customer service via the Web.
Posted November 03, 2015
The integration brings remote support and chat functionality to Heat's platform.
Posted November 03, 2015
MX Version 11 blends Web chat and voice functionality in the same system.
Posted November 03, 2015
Adaptive WFO enables companies to create personalized customer experiences based on agent personas.
Posted November 02, 2015
Technology solutions will drive differentiation and growth for Business Process Outsourcing providers, says Frost & Sullivan.
Posted October 29, 2015
Engage, Macaw Speech, StatSocial, Opentopic, Vennli, and Domus Semo Sancus are building apps that rely on Watson's cognitive computing capabilities. (Featured on DestinationCRM.com.)
Posted October 27, 2015
Talkdesk Talkstart helps startups to create call centers for their sales and support teams.
Posted October 27, 2015
New features of Verint EFM make it easier to launch and manage customer surveys across multiple platforms. (Featured on DestinationCRM.com.)
Posted October 23, 2015
Transera Call Center for Salesforce creates call center management capabilities from within Salesforce.
Posted October 22, 2015
Smart Chat is a hosted solution for Web and mobile customer support.
Posted October 22, 2015
Zappix Visual IVR expands API support for greater voice IVR integration.
Posted October 21, 2015
The all-stock deal is valued at $22.5 million.
Posted October 20, 2015
The $45 million acquisition brings BIME Analytics to Zendesk's customer data platform.
Posted October 14, 2015
The Zendesk Apps Marketplace now offers LiveOps telephony integration.
Posted October 14, 2015
New feature allows businesses to embed Webcam video directly into support tickets.
Posted October 14, 2015
New features deliver greater insights into call center operations and improved management capabilities.
Posted October 09, 2015
Posted September 30, 2015
New cloud service designed to help contact centers accelerate business impact, deliver consistent outcomes, and innovate the customer and agent experience.
Posted September 30, 2015
The fall 2015 release of inContact's Cloud Customer Interaction Platform includes greater integrations and multichannel capabilities.
Posted September 30, 2015
ComputerTalk brings its latest Intelligent Communications Exchange (ice) contact center software to the Microsoft Enterprise Cloud Alliance.
Posted September 29, 2015
Posted September 28, 2015
39 percent of contact center leaders admit to struggling with identifying and measuring performance.
Posted September 28, 2015
Tadiran Telecom becomes the first enterprise communication solutions vendor listed on the Amazon Marketplace.
Posted September 28, 2015
The need for multichannel customer care is necessitating adoption of cloud solutions, finds Frost & Sullivan.
Posted September 28, 2015
Posted September 28, 2015
Verint Engagement Management will help support citizen engagement and aid in case management and resolution.
Posted September 24, 2015
Posted September 23, 2015
Posted September 23, 2015
Product enhancements support large-scale, global programs for in-the-moment, omnichannel feedback capture and personalized, role-based analysis.
Posted September 23, 2015
ContactWorld for Wearables connects contact center functionality to smartwatches and other devices.
Posted September 16, 2015
Click2Start offers big-business contact center technology for the SMB market.
Posted September 16, 2015
Posted September 11, 2015
Posted September 11, 2015
Application upgrades include a consolidated knowledgebase, omnichannel capabilities, and added routing functionality. (Featured on DestinationCRM.com.)
Posted September 10, 2015
Pega Customer Decision Hub adds contextual intelligence to marketing, sales, and service interactions and channels. (Featured on DestinationCRM.com.)
Posted September 09, 2015
Bright Pattern has added the WeChat messenger to its omnichannel call center platform.
Posted September 09, 2015
Microsoft Dynamics CRM 2016 will feature enhancements in productivity, intelligence, mobility, and customer service. (Featured on DestinationCRM.com.)
Posted September 08, 2015