Bright Pattern, a provider of omnichannel cloud contact center technology and Gold level member of Oracle PartnerNetwork (OPN), has begun offering its Contact Center for Oracle Service Cloud in the Oracle Cloud Marketplace.
Bright Pattern Contact Center for Oracle Service Cloud enables Oracle Service Cloud customers to handle interactions in the consolidated platform, while skills-based routing directs the interactions to the most qualified representatives.
"With our solution, Oracle Service Cloud customers will get the power of smartphone in their CRM. They will also be able to easily leverage Oracle Service Cloud customer data to better route calls and keep complete communication history in the unified agent desktop," said Konstantin Kishinsky, CEO of Bright Pattern, in a statement. "Bright Pattern's participation in the Oracle Cloud Marketplace further extends our commitment to the Oracle community and enables customers to easily reap the benefits of CTI for Oracle Service Cloud. We look forward to leveraging the power of the Oracle Cloud to help us achieve our business goals."